وظائف موظف حجز تذاكر طيران

<p>Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.</p><p><strong>Desired Candidate Profile</strong></p><p>PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<p>Welcome and direct clients or visitors. Manage telephone calls and emails. Ensure management of reservations and scheduling. Provide necessary information to clients.</p><p><strong>Desired Candidate Profile</strong></p><p>Bac or more. Good presentation and reception skills. Mastery of languages (French, English desired). Good communication.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Verifies and records accounting transactions; processes the analysis of accounting records; participates in the work of the auditor's reservations; manages the department's archiving; participates in periodic and annual accounting work.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">University Diploma Speciality: Financial Sciences and Accounting, Economics, Management, Money and Banking.</font></font></p>

<p>Advise our clients and organize their trips from A to Z. Promote our offers and packages. Manage reservations and customer follow-up. Be active on our social networks to highlight the agency.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience in tourism (min. 1.5 years)</li><li>French &amp; English mastered</li><li>Dynamic, passionate about travel and comfortable with digital</li></ul>

<p>Welcome and direct visitors. Respond to phone calls and emails. Manage reservations and appointments. Ensure administrative follow-up of files. Process incoming and outgoing mail. Maintain the company's good image.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Training: Baccalaureate, Bac+2 in Secretariat, Hotel Management, Tourism or equivalent.</li><li>Experience: Minimum 1 year in a similar position.</li></ul>

<p>Prepare and submit import programs to the Ministry of Health. Ensure the preparation of batch release files. Submit files and product samples to the LNCPP for release. Follow up and resolve reservations from the LNCPP.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma in Pharmacy. Two years of experience as a regulatory affairs officer. Organized and responsible.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Greet and inform customers. Manage reservations, check-in and check-out. Answer customer calls and requests. Handle invoicing and cash register operations.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Professional training in hospitality, tourism, or a related field. Experience: Minimum 1 year of professional experience in a similar position. Good presentation and excellent interpersonal skills. Serious, organized, and proactive.</font></font></p>

<p>Welcome and inform clients. Perform check-ins and check-outs. Manage reservations and client requests. Respond to calls and emails. Ensure follow-up on client files.</p><p><strong>Desired Candidate Profile</strong></p><p>Study level: Baccalaureate, Bac+2 in hospitality, tourism or similar field. Experience in a similar role. Proficiency in French; English is a plus. Service-oriented, available and organized.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Greet and inform customers. Carry out check-in and check-out procedures. Manage reservations and customer requests. Answer telephone calls. Ensure follow-up on files and customer satisfaction.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent command of French. Professional appearance and excellent customer service skills. Strong interpersonal skills and a customer-centric approach. Proficient in computer skills. Experience with HOTIX/HNG PMS software is an asset.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Greet and inform customers. Carry out check-in and check-out procedures. Manage reservations and customer requests. Answer telephone calls. Ensure follow-up on files and customer satisfaction.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent command of French. Professional appearance and excellent customer service skills. Strong interpersonal skills and a customer-centric approach. Proficient in computer skills. Experience with HOTIX/HNG PMS software is an asset.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Greet and inform customers. Carry out check-in and check-out procedures. Manage reservations and customer requests. Answer telephone calls. Ensure follow-up on files and customer satisfaction.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent command of French. Professional appearance and excellent customer service skills. Strong interpersonal skills and a customer-centric approach. Proficient in computer skills. Experience with HOTIX/HNG PMS software is an asset.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Job Description</b>: The Groups &amp; Events Manager is responsible for handling and monitoring group and event requests from companies, from receipt to execution. They enter and track requests in the booking system, prepare sales proposals, coordinate with different departments, and ensure the smooth running of services to guarantee customer satisfaction and the growth of Groups &amp; Events revenue.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b><br></b></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Main Missions:</b></font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To prospect for new clients in order to develop the hotel's commercial portfolio.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Receive and process requests from groups and events.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze the client's needs: dates, number of participants, accommodation, rooms, catering, breaks, equipment and other services.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Check the availability of rooms, spaces and services.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the regular updating of information and the status of files.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow up on requests until they are confirmed or closed.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure rigorous monitoring of the Groups &amp; Events pipeline.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare commercial proposals tailored to customer needs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Check rates, conditions and availability in coordination with the Sales &amp; Marketing Department.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow up on submitted proposals.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Track changes, cancellations, confirmations and chances.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with the booking and payment conditions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the transmission of necessary information to the teams concerned.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain complete and up-to-date documentation for each file.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Once the event or group is confirmed, ensure coordination with the relevant departments.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare and disseminate the necessary operational information.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Verify that the client's specific requests are taken into account.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow the deadlines: rooming list, menus, guarantees, deposits, equipment, ticking signage, etc.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Anticipate potential problems and ensure their resolution with the relevant departments.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to be the client's primary contact for their Groups &amp; Events file.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure regular and professional communication.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Understanding and anticipating the client's needs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing special requests and last-minute changes.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the quality of service and compliance with commitments made.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gather feedback after the service.</font></font></li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><h2><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired Profile:</font></font></h2><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">With a Bac +3/5 degree in hospitality, tourism, event management or a similar field</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in Sales or Hospitality Management is an asset</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">3-5 years of experience in the hotel industry, ideally in Groups &amp; Events, Sales Reservations or Banquets.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in a 4/5 hotel or international environment is appreciated.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good mastery of the Groups &amp; Events booking process.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of a PMS / hotel reservation system.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of Microsoft Office.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong sales and negotiation skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent organization and prioritization skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to manage multiple files simultaneously.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of the issues of income and profitability.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication and coordination skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Language skills: Arabic, French and English.</font></font></li></ul>

<p>Welcome and direct clients with courtesy and professionalism. Handle check-in and check-out operations. Respond to telephone calls and client requests. Manage reservations and update the room schedule. Provide information about the hotel's services. Process payments and manage the reception cash register.</p><p><strong>Desired Candidate Profile</strong></p><p>Serious, punctual, and very professional. Good presentation, with a sense of hospitality and communication. Proficiency in basic computer tools.</p>

<p>Design of CFO/CFA installations. Perform calculation notes. Establish execution plans. Participate in project costing. Ensure technical site supervision. Control installation compliance. Provide technical assistance to work teams.</p><p><strong>Desired Candidate Profile</strong></p><p>Electrotechnical or Electrical Engineer. Experience: minimum 3 years.</p><p>Technical Skills:</p><ul><li>Caneco</li><li>Dialux</li><li>AutoCAD</li><li>ETAP (desirable)</li><li>Electrical Standards</li></ul><p>Behavioral Skills:</p><ul><li>Analysis</li><li>Rigor</li><li>Communication</li><li>Organization</li><li>Proactivity</li></ul><p>KPIs:</p><ul><li>Respect of study deadlines</li><li>Technical compliance rate</li><li>Number of reservations</li><li>Study productivity</li><li>Budget adherence</li></ul>

<p>Welcome, advise and guide clients on travel offers. Ensure the sale of tourist services. Process quotes and ensure customer file follow-up. Develop and retain the customer portfolio. Carry out administrative procedures related to reservations. Participate in prospecting and promotion activities.</p><p><strong>Desired Candidate Profile</strong></p><p>Excellent command of French (spoken and written). Availability for professional travel. Reside in Cheraga or surrounding municipalities. Good communication, negotiation, and customer service skills. Proficiency in computer tools (Microsoft Office).</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Greet guests and handle check-in and check-out procedures. Manage reservations and respond to guest inquiries. Provide information on hotel services. Process and track payments. Handle phone calls and emails. Ensure a professional welcome and excellent service. Availability to work rotating day/night shifts.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in a similar role preferred. Good presentation and excellent customer service skills. Fluency in French (knowledge of English is an asset). Proficiency in computer skills and hotel software (an asset).</font></font></p>

<p>Welcome clients upon their arrival and accompany them throughout their stay. Manage reservations, check-ins, and check-outs for campers. Provide information on camping services, available activities, and local attractions. Respond to client requests and resolve any issues efficiently. Ensure management of payments and maintenance of client records.</p><p><strong>Desired Candidate Profile</strong></p><p>With or without a diploma. Minimum of prior experience desired. Must be autonomous, organized, and possess good customer service skills. Good presentation and interpersonal skills. Students are welcome.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Welcoming and advising clients. Offering and selling airline tickets and tourist services. Making reservations and ensuring their follow-up. Responding to client requests and assisting them with their procedures. Developing and retaining clients. Contributing to achieving the agency's sales objectives.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in sales, ideally in ticketing or tourism. Dynamic, friendly, and with excellent customer service skills. Serious, punctual, organized, and responsible. Comfortable with sales, advising, and customer follow-up. Ability to work in a team and manage busy periods. Professional appearance and communication skills.</font></font></p>