وظائف موظف حجز تذاكر طيران

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">They must ensure impeccable customer service and reception for guests from arrival to departure, oversee all reception operations, and lead the implementation of the Front Office department during the hotel's pre-opening phase. Main Responsibilities: Participate in the recruitment and training of the reception, concierge, and switchboard teams. Implement Front Office Standard Operating Procedures (check-in/check-out, complaints management, Sofitel loyalty program). Prepare emergency and security procedures applicable to the reception area. Supervise guest arrival, check-in, and check-out operations. Guarantee personalized service in accordance with Sofitel standards. Manage guest complaints and ensure follow-up until complete resolution. Optimize occupancy rates in coordination with Reservations and Revenue Management. Develop team schedules and ensure 24/7 coverage. Monitor performance indicators (customer satisfaction, upselling, waiting times). Supervise and evaluate reception teams. Manage the cash register, invoicing, and internal control procedures.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Degree in hospitality, tourism, or hotel management, or equivalent. Proven experience (minimum 5 years) in Front Office, ideally in a luxury hotel. Experience in pre-opening hotel operations is highly valued. Fluency in French and Arabic; fluent English is essential. Proficiency in PMS systems (Opera), reservation and billing tools. Knowledge of luxury service standards and hotel security procedures. Excellent interpersonal skills, leadership, diplomacy, and composure. Responsiveness and ability to work under pressure, particularly in the context of a hotel opening.</font></font></p>

<p><font dir="auto" ><font dir="auto" >Job Description: The successful candidate will be responsible for welcoming, checking in, and checking out guests, adhering to Sofitel standards and ensuring personalized, high-quality service at every stage of their stay. Main Responsibilities: Complete the Front Office training program (SOP check-in/check-out, OPERA, Sofitel La Maison standards, loyalty program). Participate in role-playing exercises and simulations (reception, handling objections, crisis situations). Become familiar with the hotel's offerings (rooms, Spa/Thalasso, restaurants, activities). Greet, check in, and serve guests courteously and efficiently. Inform guests about the hotel's amenities and services. Process payments and invoices according to procedures. Handle last-minute reservations and changes to stays. Manage special requests and ensure their follow-up. Report any anomalies or complaints to the Front Desk Supervisor/MOD. Apply customer data security and confidentiality procedures. Contribute to achieving upselling and upgrade targets.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Diploma in hospitality, tourism, or equivalent. Previous experience in hotel reception, preferably in a luxury hotel, is preferred. Fluency in French and Arabic; fluent English is essential. Knowledge of a PMS (OPERA preferred). Impeccable presentation, excellent customer service and hospitality skills. Rigorous, responsive, and able to work effectively in a team.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise the reception teams: Manage receptionists, ensure their proper allocation across different shifts, and guarantee their ongoing training. Optimize the guest experience: Guarantee a personalized and professional welcome for each guest, respond to their requests, and proactively handle complaints. Manage reservations and occupancy: Oversee online and telephone reservations, adjust availability, optimize occupancy rates, and manage room allocation. Coordinate with other departments: Work closely with housekeeping, maintenance, and food and beverage services to ensure a seamless stay for guests. Ensure administrative management: Control invoices, payments, activity reports, and ensure the proper functioning of hotel management software. Guarantee compliance with quality standards: Ensure that the reception meets the standards of the establishment or hotel group and suggest areas for improvement. Participate in business development: May be involved in customer loyalty and promotional activities for the establishment.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in hotel management software</font></font></h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">He uses tools such as Opera, Fidélio or other PMS on a daily basis to manage bookings and customer follow-up.</font></font><br><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of administrative management</font></font></h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">He knows how to manage cash receipts, prepare invoices, and monitor reception performance indicators.</font></font><br><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Foreign language practice</font></font></h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">English is essential, one or more other languages ​​are a real asset for welcoming an international clientele.</font></font><br><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managerial skills</font></font></h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">He manages his team, organizes schedules and ensures the motivation and ongoing training of receptionists.</font></font><br><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of hotel standards and procedures</font></font></h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">He must apply the quality standards, safety rules and internal procedures of the establishment.</font></font><br><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualities of reception managers</font></font></h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer service skills: Warm and approachable, he prioritizes the client's well-being. Responsiveness: He reacts quickly and effectively to unforeseen events (overbooking, complaints, emergencies). Diplomacy: He manages conflicts and dissatisfaction calmly and courteously. Rigor: Adherence to procedures and precision in administrative tasks are essential. Leadership: He guides his team toward excellence, being both demanding and supportive.</font></font>

<p>Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.</p><p><strong>Desired Candidate Profile</strong></p><p>PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<p>Welcome and direct clients or visitors. Manage telephone calls and emails. Ensure management of reservations and scheduling. Provide necessary information to clients.</p><p><strong>Desired Candidate Profile</strong></p><p>Bac or more. Good presentation and reception skills. Mastery of languages (French, English desired). Good communication.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Verifies and records accounting transactions; processes the analysis of accounting records; participates in the work of the auditor's reservations; manages the department's archiving; participates in periodic and annual accounting work.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">University Diploma Speciality: Financial Sciences and Accounting, Economics, Management, Money and Banking.</font></font></p>

<p>Advise our clients and organize their trips from A to Z. Promote our offers and packages. Manage reservations and customer follow-up. Be active on our social networks to highlight the agency.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience in tourism (min. 1.5 years)</li><li>French &amp; English mastered</li><li>Dynamic, passionate about travel and comfortable with digital</li></ul>

<p>Welcome and direct visitors. Respond to phone calls and emails. Manage reservations and appointments. Ensure administrative follow-up of files. Process incoming and outgoing mail. Maintain the company's good image.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Training: Baccalaureate, Bac+2 in Secretariat, Hotel Management, Tourism or equivalent.</li><li>Experience: Minimum 1 year in a similar position.</li></ul>

<p>Prepare and submit import programs to the Ministry of Health. Ensure the preparation of batch release files. Submit files and product samples to the LNCPP for release. Follow up and resolve reservations from the LNCPP.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma in Pharmacy. Two years of experience as a regulatory affairs officer. Organized and responsible.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Greet and inform customers. Manage reservations, check-in and check-out. Answer customer calls and requests. Handle invoicing and cash register operations.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Professional training in hospitality, tourism, or a related field. Experience: Minimum 1 year of professional experience in a similar position. Good presentation and excellent interpersonal skills. Serious, organized, and proactive.</font></font></p>

<p>Welcome and inform clients. Perform check-ins and check-outs. Manage reservations and client requests. Respond to calls and emails. Ensure follow-up on client files.</p><p><strong>Desired Candidate Profile</strong></p><p>Study level: Baccalaureate, Bac+2 in hospitality, tourism or similar field. Experience in a similar role. Proficiency in French; English is a plus. Service-oriented, available and organized.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Job Description</b>: The Groups &amp; Events Manager is responsible for handling and monitoring group and event requests from companies, from receipt to execution. They enter and track requests in the booking system, prepare sales proposals, coordinate with different departments, and ensure the smooth running of services to guarantee customer satisfaction and the growth of Groups &amp; Events revenue.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b><br></b></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Main Missions:</b></font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To prospect for new clients in order to develop the hotel's commercial portfolio.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Receive and process requests from groups and events.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze the client's needs: dates, number of participants, accommodation, rooms, catering, breaks, equipment and other services.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Check the availability of rooms, spaces and services.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the regular updating of information and the status of files.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow up on requests until they are confirmed or closed.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure rigorous monitoring of the Groups &amp; Events pipeline.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare commercial proposals tailored to customer needs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Check rates, conditions and availability in coordination with the Sales &amp; Marketing Department.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow up on submitted proposals.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Track changes, cancellations, confirmations and chances.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with the booking and payment conditions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the transmission of necessary information to the teams concerned.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain complete and up-to-date documentation for each file.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Once the event or group is confirmed, ensure coordination with the relevant departments.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare and disseminate the necessary operational information.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Verify that the client's specific requests are taken into account.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow the deadlines: rooming list, menus, guarantees, deposits, equipment, ticking signage, etc.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Anticipate potential problems and ensure their resolution with the relevant departments.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to be the client's primary contact for their Groups &amp; Events file.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure regular and professional communication.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Understanding and anticipating the client's needs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing special requests and last-minute changes.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the quality of service and compliance with commitments made.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gather feedback after the service.</font></font></li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><h2><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired Profile:</font></font></h2><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">With a Bac +3/5 degree in hospitality, tourism, event management or a similar field</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in Sales or Hospitality Management is an asset</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">3-5 years of experience in the hotel industry, ideally in Groups &amp; Events, Sales Reservations or Banquets.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in a 4/5 hotel or international environment is appreciated.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good mastery of the Groups &amp; Events booking process.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of a PMS / hotel reservation system.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of Microsoft Office.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong sales and negotiation skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent organization and prioritization skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to manage multiple files simultaneously.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of the issues of income and profitability.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication and coordination skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Language skills: Arabic, French and English.</font></font></li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Greet and inform customers. Carry out check-in and check-out procedures. Manage reservations and customer requests. Answer telephone calls. Ensure follow-up on files and customer satisfaction.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent command of French. Professional appearance and excellent customer service skills. Strong interpersonal skills and a customer-centric approach. Proficient in computer skills. Experience with HOTIX/HNG PMS software is an asset.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Greet and inform customers. Carry out check-in and check-out procedures. Manage reservations and customer requests. Answer telephone calls. Ensure follow-up on files and customer satisfaction.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent command of French. Professional appearance and excellent customer service skills. Strong interpersonal skills and a customer-centric approach. Proficient in computer skills. Experience with HOTIX/HNG PMS software is an asset.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Greet and inform customers. Carry out check-in and check-out procedures. Manage reservations and customer requests. Answer telephone calls. Ensure follow-up on files and customer satisfaction.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent command of French. Professional appearance and excellent customer service skills. Strong interpersonal skills and a customer-centric approach. Proficient in computer skills. Experience with HOTIX/HNG PMS software is an asset.</font></font></p>

<p>Welcome and direct clients with courtesy and professionalism. Handle check-in and check-out operations. Respond to telephone calls and client requests. Manage reservations and update the room schedule. Provide information about the hotel's services. Process payments and manage the reception cash register.</p><p><strong>Desired Candidate Profile</strong></p><p>Serious, punctual, and very professional. Good presentation, with a sense of hospitality and communication. Proficiency in basic computer tools.</p>

<p>Design of CFO/CFA installations. Perform calculation notes. Establish execution plans. Participate in project costing. Ensure technical site supervision. Control installation compliance. Provide technical assistance to work teams.</p><p><strong>Desired Candidate Profile</strong></p><p>Electrotechnical or Electrical Engineer. Experience: minimum 3 years.</p><p>Technical Skills:</p><ul><li>Caneco</li><li>Dialux</li><li>AutoCAD</li><li>ETAP (desirable)</li><li>Electrical Standards</li></ul><p>Behavioral Skills:</p><ul><li>Analysis</li><li>Rigor</li><li>Communication</li><li>Organization</li><li>Proactivity</li></ul><p>KPIs:</p><ul><li>Respect of study deadlines</li><li>Technical compliance rate</li><li>Number of reservations</li><li>Study productivity</li><li>Budget adherence</li></ul>