وظائف علاقات عامة في الجزائر

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Design and monitor public works projects. Prepare technical studies and execution files. Supervise on-site works. Control compliance with costs, deadlines, and quality standards. Coordinate different stakeholders. Draft technical reports.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree in Public Works Engineering or Civil Engineering. 3-5 years of experience desired. Proficiency in technical software (AutoCAD, MS Project...). Analytical mindset and sense of responsibility.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Examination of technical contractual conditions. Technical coordination of the project team and monitoring the development of supplies, the supplier evaluation process, and the development of purchasing activities (writing in the first person of the technical specification for the purchase of components and services / technical alignment of the offer). Monitoring the development and implementation of equipment and commissioning of components.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>We are looking for:</h2><ul><li>Good problem-solving and teamwork skills.</li><li>Good interpersonal and communication skills with clients and suppliers.</li><li>TP Engineer degree.</li><li>Two years of experience in coordinating the technical part of the project.</li><li>Computer skills: Ms. Project (Good); Autocad (Good); CAD programs for developed diagrams / Engineering Base (Good).</li><li>Language skills: Good knowledge of written and spoken French.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Véritable ambassadeur(trice) de l’élégance et de l’art de recevoir, le/la Guest Relations Agent chez Sofitel incarne l'excellence du service de luxe.</p><br><p>Sa mission principale est de sublimer le séjour de chaque hôte, en particulier les clients VIP et les membres de fidélité. Sous la supervision de sa hiérarchie, il/elle anticipe les moindres désirs, devance les attentes et crée des expériences sur-mesure « Cousu Main » afin de faire rayonner le prestige et le raffinement de l'établissement.</p><br><p><strong>Missions Principales :&nbsp;</strong></p><br><ul><li>Accueillir les hôtes selon les standards 5 étoiles, assurer un suivi ultra-personnalisé tout au long de leur séjour et exécuter avec précision les attentions de bienvenue (notes manuscrites, cadeaux personnalisés) en coordination avec le Housekeeping et la Restauration.</li><li>Recueillir quotidiennement les commentaires des clients, traiter les demandes complexes et résoudre les situations délicates avec un tact absolu et une réactivité immédiate afin de garantir un séjour sans couture.</li><li>Renseigner rigoureusement le profil et les préférences des clients dans le système de gestion de l'hôtel (PMS).</li><li>Se référer directement au <strong>Guest Relations Coordinator</strong> et au <strong>Guest Relations Supervisor</strong> pour la gestion opérationnelle et le suivi des dossiers VIP.</li><li>Transmettre les rapports d'incidents majeurs, les indicateurs de satisfaction et les cas critiques à sa hiérarchie.</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché :</strong></p><br><ul><li>Expérience préalable réussie dans l'hôtellerie de luxe (5 étoiles), avec une parfaite maîtrise de ses codes et standards.</li><li>Capacité éprouvée à travailler dans une structure d'équipe hiérarchisée et dynamique.</li><li>Maîtrise parfaite et fluide de l’anglais, du français et de l’arabe.</li><li>Présentation irréprochable, élégance naturelle et excellente expression écrite pour la rédaction des correspondances clients.</li><li>Passion innée pour le service haut de gamme, grand sens du détail, discrétion absolue et forte capacité d'écoute pour tisser un lien de confiance immédiat avec une clientèle exigeante.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Employee Relations Officer facilitates positive relationships between employees and the organization, ensuring a productive and harmonious work environment. They are responsible for implementing and enforcing employee policies and procedures, addressing grievances and conflicts, and promoting employee engagement and morale. Additionally, Employee Relations Officers play a key role in providing guidance and support to both employees and management on matters related to employment laws, regulations, and Company policies. They also participate in the development and implementation of programs and initiatives aimed at improving employee satisfaction and retention. </p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Promote customer-centric services, fair and transparent people practices.</p><br> <p>Contribute with ideas for a smoother and efficient day-to-day operation.</p><br> <p>Comply with our Attendance protocols.</p><br> <p>Ensure adequate support is provided to the employees on all their queries.</p><br> <p>Prepare employee files and ensure all employee related documents throughout their lifecycle are filed.</p><br> <p>Keep up to date with policy changes.</p><br> <p>Administers the HR Services in a precise and timely manner; and ensures a high-quality standard is applied to all transactions.</p><br> <p>Execute transactions related to Onboarding, Offboarding, Leave approvals, Ticketing, Medical insurance, Reimbursements, Personal information updates, Generate business letters, Respond to ASK HR queries</p><br> <p>Ensure compliance with all relevant HSEandE and QM policies, procedures, and controls across the department to guarantee self and Team safety, legislative compliance, delivery of high-quality service standards and a responsible environmental attitude</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Proficient knowledge of labor laws, regulations, and best practices in employee relations is essential for navigating complex employment issues and ensuring compliance.</p><br> <p>Strong communication and interpersonal skills are necessary for effectively mediating conflicts, conducting investigations, and providing guidance to employees and managers.</p><br> <p>Analytical skills are valuable for assessing employee feedback, identifying trends, and making data-driven recommendations for improving employee relations.</p><br> <p>Empathy and emotional intelligence are important qualities for understanding the needs and concerns of employees and building trust and rapport.</p><br> <p>Experience in conflict resolution, negotiation, and mediation enhances the ability to address and resolve employee grievances and disputes in a fair and equitable manner.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Resilience<br>AI Fluency<br>Quality<br>Leadership<br>Employee Experence and Design Thinking L2<br>Data Driven L2<br>SAP ERP Human Resources L2<br>People Advocacy L2<br>Agility<br>Digital Integration L2<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Commerce or Business Administration<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li>The MSL, as a customer facing colleague, will have 90% of their time in the Field.</li><li>Serve as a conduit and resource for Medical Information and customer insights, providing requested information to HCPs as allowed by Pfizer guidance and sharing customer viewpoints with Pfizer as appropriate.</li><li>Maintain required level of knowledge of relevant TA/disease states and Pfizer medicines, providing therapeutic area/product information to both internal and external stakeholders as needed</li><li>Execute Medical strategy and engagement for appropriate assigned customers compliantly coordinating with other Pfizer colleagues as needed to achieve Medical objectives</li><li>Deliver approved medical content about Pfizer medicines and relevant topics in the designated therapeutic area focusing on the relevant stakeholders and customers.</li></ul><br><p><b>ROLE RESPONSIBILITIES</b></p><br><br><ul><li>Understand the priorities of Pfizer Medical Affairs in the respective TA in order to contribute to execute aligned Field Medical tactics</li><li>Provide education on the clinical impact of Pfizer medicines to help inform customer decision-making and improve patient outcome through the communication of real-world data analyses, and medical presentations.</li><li>Provide objective and scientifically sound medical information regarding Pfizer’s medicines and the diseases they prevent through educational programs and scientific collaboration.</li><li>Identify and seek medical engagement from the assigned customers</li><li>Share internally the insights from the customers, and identify opportunities for collaboration to improve patient care</li><li>Execute mutually beneficial customer-specific projects, collaborations, strategic medical partnerships, and non-interventional studies with the goal of advancing quality of care and improving patient outcomes</li><li>Maintain significant market and customer knowledge in an increasingly complex and dynamic marketplace</li><li>Manage a significant volume of projects developed in a field-based environment, while exhibiting the ability to prioritize, successfully implement, and demonstrate excellent judgment skills.</li><li>Demonstrate expertise in communication across multiple channels, including, but not limited to, live and virtual presentations in small or large settings, written communication or virtual conversations</li><li>Optimize patient centricity of Medical communications and deliverables, to ensure that patients remain the ultimate focus</li><li>Appropriately provide Medical support throughout the Investigator Sponsored Research (ISR) process</li><li>Cultivate research and therapeutic area expertise, including familiarity with latest congress data and disease state literature</li><li>To develop and maintain ongoing cross-functional working relationships with Pfizer colleagues within the in-country, above-country and global organisation</li></ul><br><p><b>REQUIREMENTS</b></p><br><br><ul><li>University degree in Medicine or Pharmacy</li><li>1-3 years’ experience in pharmaceutical Industry (Medical, commercial..)</li><li>Prior experience in a respective Therapeutic Area is preferred</li><li>Awareness of pharmaceutical industry codes, policies, local regulations.</li><li>Possess strong analytical, self-awareness, and interpersonal skills</li><li>Demonstrate excellent interpersonal skills: ability to manage and handle conflict constructively</li><li>Strong comprehension and communication skills, including ability to communicate large amounts of scientific information in a manner that is clear and concise</li><li>Demonstrate a strong patient-centric, customer-focused approach with the utmost medical professionalism</li><li>Demonstrate excellent oral and written communication skills</li><li>Demonstrate the ability to Work within a matrixed, multi-disciplinary team</li><li>Well-organized with the ability to be flexible, prioritize multiple demands.</li><li>Rapidly adopt and utilize new digital technology and other resources with medical customers and record medical interactions</li><li>Effectively manage through and be part of the change in an ever-changing and evolving external health care environment</li></ul> <br>Work Location Assignment: On Premise<br><br><p><span><span><span><span><span><span><span><span><span>Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.</span></span></span></span></span></span></span></span></span></p><br><br><br><br><p>To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on&nbsp;<span><u>Pfizer Careers</u></span>.</p><br><br>&amp;#xa;Medical<br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Prospect and develop partnerships. Ensure relations with clients, administrations and partners. Represent the company in external dealings. Ensure follow-up of files and appointments. Promote the company's services.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bac+2 or more. Experience desired in a similar position. Excellent interpersonal skills, sense of communication, organization and mobility.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Submitting bids and processing specifications</p><p>Monitoring assignments and analyzing data. Working in collaboration with the sales department.</p><p><font dir="auto" ><font dir="auto" >Participation in the preparation of technical and administrative files</font></font></p><p><font dir="auto" ><font dir="auto" >Monitoring and tracking opportunities with public institutions</font></font></p><p>Profile</p><p>Female Biologist</p><p>Experience in public procurement is preferred</p><p>Good understanding of administrative and technical procedures; organizational skills, rigor and seriousness; ability to work in a team and meet deadlines; residing in Aïn Naadja or surrounding area (preferred)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li><font dir="auto" ><font dir="auto" >Female Biologist</font></font></li> <li><font dir="auto" ><font dir="auto" >Desired experience in public procurement</font></font></li> <li><font dir="auto" ><font dir="auto" >Good understanding of administrative and technical procedures; sense of organization, rigor and seriousness; ability to work in a team and respect deadlines; residing in Naadja or surrounding areas (preferred).</font></font></li> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Supervise the teams and the work on the construction site</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Plan and monitor the progress of the work</font></font></li> <li><font dir="auto" ><font dir="auto" >Control the quality and safety of operations</font></font></li> <li><font dir="auto" ><font dir="auto" >Manage material and human resources</font></font></li> <li><font dir="auto" ><font dir="auto" >Write up site reports and summaries</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Training in Public Works / Civil Engineering</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Desired experience in project management</font></font></li> <li><font dir="auto" ><font dir="auto" >Good organizational and team management skills</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of construction site techniques</font></font></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Training in Public Works / Civil Engineering</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Desired experience in project management</font></font></li> <li><font dir="auto" ><font dir="auto" >Good organizational and team management skills</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of construction site techniques</font></font></li> </ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Introduction</strong></p><br><p>Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.</p><br>IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at&nbsp;IOM workplace culture | International Organization for Migration<br><p><strong>Project Context and Scope</strong></p><br><ol><li><p><span><span>The consultancy will take place under the Strengthening Cooperation on Migration Management in Algeria, funded by the MFA of the Government of the Netherlands (COMPASS MPF II phase) (01.01.2026-31.12.2027), in close synergy with the CAPACITY Project (01.01.2026-30.06.2027).</span></span></p><br><p><span><span>Algeria’s migration landscape has grown increasingly complex due to regional instability, tighter border controls in neighbouring countries, and shifting migration routes, making cities such as Tamanrasset key transit hubs and exposing migrants to heightened protection risks. IOM acts as a central partner to the Government of Algeria, supporting rights-based and humane migration management and providing direct assistance, protection services,</span></span><span><span> and&nbsp;</span></span><span><span>voluntary return and reintegration support to large numbers of migrants, including women, unaccompanied and separated children, victims of trafficking, and migrants with medical needs.</span></span></p><br><p><span><span>Built on previous COMPASS and COMPASS MPF initiatives, the proposed COMPASS MPF Phase II project aims to strengthen regional cooperation, enhance institutional capacities for rights-based migration governance, expand protection-sensitive AVRR and sustainable reintegration, improve public health and environmental surveillance in southern Algeria, and introduce legal identity solutions to better protect migrants, improve service access, prevent fraud and duplication, and strengthen data and analysis. The project aligns with Algerian government priorities and donor objectives, reinforcing regional coordination and humane migration governance across the&nbsp;</span></span></p><br></li><li><p><span><span><strong>Organizational Department / Unit to which the Consultant is contributing:</strong></span></span></p><br></li></ol><p><span><span><strong>IBG/MHD</strong></span></span></p><br><p><span><span><strong>Category B Consultants:&nbsp;Tangible and measurable outputs</strong> <strong>of the work assignment</strong></span></span></p><br><p><span><span>The Public Health Specialist will provide technical advice under the direct supervision of the Chief of Mission,&nbsp; and in close coordination with the IOM Algeria’s IBG Programme Officer and the Migration Health Officer.</span></span></p><br><p><span><span><strong>First deliverable:</strong>&nbsp;</span></span></p><br><p><span><span>Coordinate with MoH, regional health authorities, WHO and other partners to align outreach activities with national health priorities. To liaise with MOH to receive the confirmation of the specifications needed for the purchase of the mobile lab and related equipment.</span></span></p><br><p><br><span><span><strong>Deadline: April 2026</strong></span></span></p><br><p><span><span><strong>Second deliverable</strong> –</span></span></p><br><p><span><span>After confirmation of specifications from MOH needed for the mobile lab and equipment, initiation and follow up of the procurement process with IOM Algeria Supply Chain Unit.</span></span></p><br><p><span><span><strong>Deadline Beginning of May 2026 (10 days)</strong></span></span></p><br><p><span><span><strong>Third deliverable:&nbsp;</strong></span></span></p><br><p><span><span>Conduct 1 workshop between MoH and national and regional health authorities on migrant access to healthcare services.</span></span></p><br><p><span><span><strong>Deadline: June 2026 (15 days)</strong></span></span></p><br><p><span><span><strong>Fourth deliverable:&nbsp;</strong></span></span></p><br><p><span><span>Develop SOPs for referral, reporting, and emergency response as per project proposal.</span></span></p><br><p><span><span><strong>Deadline: August 2026</strong></span></span></p><br><p><span><span><strong>Fifth deliverable</strong>&nbsp;</span></span></p><br><p><span><span>Coordination for the completion of the purchase process of equipment for a mobile laboratory and its related equipment for field diagnostics, environmental testing, and research.</span></span></p><br><p><span><span><strong>Deadline: August 2026</strong></span></span></p><br><p><span><span><strong>Sixth deliverable</strong></span></span></p><br><p><span><span>Develop a comprehensive training program and deliver it to 50 local operators, including in laboratory procedures, biosafety, quality control, psychosocially informed care and data management.</span></span></p><br><p><span><span><strong>Deadline: end of October 2026</strong></span></span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Le/La Guest Relations est chargé(e) d’assurer une expérience client exceptionnelle en garantissant un accueil personnalisé, le suivi de la satisfaction des clients et la gestion proactive des demandes et réclamations afin de fidéliser la clientèle et valoriser l’image de luxe de l’hôtel.</p><br><p><strong>Principales missions :</strong></p><br><ul><li>Accueillir chaleureusement les clients, les clients VIP, habitués et groupes</li><li>Assurer une prise en charge personnalisée durant le séjour des clients</li><li>Accompagner les clients dans leurs demandes particulières</li><li>Maintenir une présence active dans les différents espaces de l’hôtel</li><li>Veiller à la qualité de l’expérience client à chaque étape du séjour</li><li>Anticiper les besoins des clients et proposer des solutions adaptées</li><li>Recueillir les retours clients et assurer le suivi des commentaires</li><li>Gérer les plaintes et réclamations avec professionnalisme et réactivité</li><li>Collaborer avec les différents services de l’hôtel (réception, Housekeeping, restauration, maintenance, sécurité, etc.)</li><li>Participer aux briefings opérationnels quotidiens.</li><li>Participer à la fidélisation de la clientèle.</li><li>Contribuer à l’amélioration continue de la qualité de service.</li><li>Assurer le suivi des plateformes de satisfaction clients.</li><li>Garantir l’application des standards et valeurs de l’hôtellerie de luxe</li></ul><br>Qualifications<br><br><p><strong>Profil recherché :</strong></p><br><ul><li>Minimum Bac +2, Formation en hôtellerie, tourisme, communication, gestion ou grande école de commerce</li><li>Expérience de plus de 5 années dans un établissement hôtelier de luxe</li><li>Très bonne maîtrise de la langue française anglaise, toute autre langue maitrisée serait un atout</li><li>Connaissance des standards hôteliers internationaux de luxe</li></ul><p><strong>Compétences requises :</strong>&nbsp;</p><br><ul><li>Excellent sens de l’accueil et du service client.</li><li>Très bonnes capacités relationnelles et communicationnelles.</li><li>Gestion des situations difficiles et des réclamations.</li><li>Sens de l’organisation et réactivité.</li><li>Capacité à travailler sous pression.</li><li>Bonne présentation et excellente élocution.</li><li>Maîtrise des outils informatiques et logiciels hôteliers.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Leading Guest Services Teams </strong> </p> <p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p> <p> Encourages and builds mutual trust, respect, and cooperation among team members.</p> <p> Serves as a role model to demonstrate appropriate behaviors.</p> <p> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p> <p> Celebrates successes and publicly recognizes the contributions of team members.</p> <p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p> <p> </p> <p> <strong>Maintaining Guest Services and Front Desk Goals</strong> </p> <p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p> <p> Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</p> <p> Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</p> <p> Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</p> <p> Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</p> <p> Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.</p> <p> </p> <p> <strong>Ensuring Exceptional Customer Service </strong> </p> <p> Provides services that are above and beyond for customer satisfaction and retention.</p> <p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p> <p> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</p> <p> Serves as a leader in displaying outstanding hospitality skills.</p> <p> Sets a positive example for guest relations.</p> <p> Responds to and handles guest problems and complaints.</p> <p> Empowers employees to provide excellent customer service.</p> <p> Observes service behaviors of employees and provides feedback to individuals.</p> <p> Strives to improve service performance.</p> <p> Provides immediate assistance to guests as requested.</p> <p> Ensures employees understand customer service expectations and parameters.</p> <p> Participates in the development and implementation of corrective action plans to improve guest satisfaction.</p> <p> </p> <p> </p> <p> <strong>Implementing Projects and Policies</strong> </p> <p> Implements the customer recognition/service program, communicating and ensuring the process.</p> <p> Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</p> <p> Manages payroll administration.</p> <p> </p> <p> <strong>Conducting Human Resource Activities</strong> </p> <p> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</p> <p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p> <p> Participates in employee progressive discipline procedures.</p> <p> Uses all available on the job training tools for employees.</p> <p> Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p> <p> Supervises on-going training initiatives and conducts training when appropriate.</p> <p> Participates in the employee performance appraisal process, providing feedback as needed.</p> <p> </p> <p><br></p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The Guest Relations Officer is responsible for ensuring an exceptional customer experience by guaranteeing a personalized welcome, monitoring customer satisfaction and proactively managing requests and complaints in order to build customer loyalty and enhance the luxury image of the hotel.</font></font></p> <p><strong><font dir="auto" ><font dir="auto" >Main tasks:</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Warmly welcome customers, VIP customers, regulars and groups</font></font></li> <li><font dir="auto" ><font dir="auto" >To ensure personalized care throughout the clients' day</font></font></li> <li><font dir="auto" ><font dir="auto" >Supporting clients with their specific requests</font></font></li> <li><font dir="auto" ><font dir="auto" >Maintain an active presence in the various areas of the hotel</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensuring the quality of the customer experience at every stage of the day</font></font></li> <li><font dir="auto" ><font dir="auto" >Anticipating customer needs and proposing tailored solutions</font></font></li> <li><font dir="auto" ><font dir="auto" >Collect customer feedback and follow up on comments</font></font></li> <li><font dir="auto" ><font dir="auto" >Managing complaints and claims with professionalism and responsiveness</font></font></li> <li><font dir="auto" ><font dir="auto" >Collaborating with the various hotel departments (reception, housekeeping, catering, maintenance, security, etc.)</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in daily operational briefings.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in customer loyalty.</font></font></li> <li><font dir="auto" ><font dir="auto" >To contribute to the continuous improvement of service quality.</font></font></li> <li><font dir="auto" ><font dir="auto" >Monitor customer satisfaction platforms.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensuring the application of luxury hotel standards and values</font></font></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong><font dir="auto" ><font dir="auto" >Desired profile:</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Minimum Bac +2 (two years of post-secondary education), training in hospitality, tourism, communication, management or a top business school</font></font></li> <li><font dir="auto" ><font dir="auto" >Over 5 years of experience in a luxury hotel establishment</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent command of French and English; any other language proficiency would be an asset.</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of international luxury hotel standards</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Required skills:</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Excellent sense of hospitality and customer service.</font></font></li> <li><font dir="auto" ><font dir="auto" >Very good interpersonal and communication skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Handling difficult situations and complaints.</font></font></li> <li><font dir="auto" ><font dir="auto" >Sense of organization and responsiveness.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ability to work under pressure.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good presentation and excellent diction.</font></font></li> <li><font dir="auto" ><font dir="auto" >Proficiency in computer tools and hotel software.</font></font></li> </ul><p></p></section>

<p>Coordinate general services (maintenance, security, procurement, etc.). Supervise the management of company equipment. Receive and process requests from structures and projects for consumable maintenance supplies and office equipment needed by various departments. Manage external service providers and service contracts. Implement procedures to optimize costs and resources. Ensure compliance with safety standards and current regulations. Manage budgets allocated to general services and track expenses. Keep the asset inventory file up to date.</p><p><strong>Desired Candidate Profile</strong></p><p>Bac +4. More than 3 years of professional experience in general services management. Excellent command of IT tools. Skills in project management, negotiation, and management. Ability to manage priorities and work under pressure. Knowledge of safety standards and current regulations.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Ensure the optimal management of our infrastructure and logistics, and guarantee the rigorous application of purchasing procedures and Health, Safety, and Environment (HSE) standards at the central level to provide a safe and efficient working environment. Participate in the management of office fit-out, renovation, and relocation projects.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Field-oriented man or woman, rigorous, organized, with solid experience in managing general resources, purchasing and security in various environments.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Head of General Services</font></font></font></font></li><li><font dir="auto" ><font dir="auto" ><br></font></font></li><li><font dir="auto" ><font dir="auto" >Procedure for the implementation of purchasing programs.</font></font><br> </li> <li><font dir="auto" ><font dir="auto" >Ensures the monitoring of building maintenance and upkeep.</font></font></li> <li><font dir="auto" ><font dir="auto" >Implements control measures to ensure the proper execution of maintenance and installation work for social facilities, layout and maintenance of premises.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensures the monitoring of operations related to the management of water, electricity, telephone and internet consumption...).</font></font><br> </li> <li><font dir="auto" ><font dir="auto" >Takes charge of the work and operations of the management of common resources (maintenance, hygiene of buildings, management of office furniture, management of building infrastructure, management of the canteen and other common fixed installations).</font></font><br> </li> <li><font dir="auto" ><font dir="auto" >Manages external relations (booking and purchasing airline tickets, hotel reservations, welcoming VIPs, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensures the purchase of consumables (office and IT supplies).</font></font></li> </ul> <ul> <li> <b><font dir="auto" ><font dir="auto" >Basic training:</font></font></b><font dir="auto" ><font dir="auto" > Bachelor's/Master's degree in financial sciences/law or equivalent: MS Office/SAGE software etc.</font></font></li> <li><font dir="auto" ><font dir="auto" >4-5 years of experience in a similar position.</font></font></li> <li><font dir="auto" ><font dir="auto" >Transport/ canteen (provided).</font></font></li></ul></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Human Resources &amp; General Services Manager</font></font></font></font></li><li><font dir="auto" ><font dir="auto" ><br></font></font></li><li><font dir="auto" ><font dir="auto" >HR: participate in the HR strategy, manage recruitment (sourcing, interviews, integration), monitor administrative files, develop training and evaluation, ensure compliance with social legislation.</font></font></li> <li><font dir="auto" ><font dir="auto" >Site manager: supervise the layout of the premises, coordinate works/service providers/suppliers, ensure the safety and proper functioning of the site, monitor equipment needs.</font></font></li> <li><font dir="auto" ><font dir="auto" >General resources: manage non-production-related purchases, supervise maintenance, organize general services (vehicles, security, cleaning, supplies), optimize costs.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Higher education in HR, Management or Administration</font></font></li> <li><font dir="auto" ><font dir="auto" >3-8 years of experience in a similar role</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent organizational, coordination, and communication skills</font></font></li> <li><font dir="auto" ><font dir="auto" >Leadership, autonomy, rigor, sense of responsibility</font></font></li> <li><font dir="auto" ><font dir="auto" >Proficiency in office software; knowledge of an ERP system is an asset.</font></font></li> <li><font dir="auto" ><font dir="auto" >Vehicle to get to the Tafraoui base station site, Oran</font></font></li></ul></div></section>