وظائف إدارة علاقات العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Véritable ambassadeur(trice) de l’élégance et de l’art de recevoir, le/la Guest Relations Agent chez Sofitel incarne l'excellence du service de luxe.</p><br><p>Sa mission principale est de sublimer le séjour de chaque hôte, en particulier les clients VIP et les membres de fidélité. Sous la supervision de sa hiérarchie, il/elle anticipe les moindres désirs, devance les attentes et crée des expériences sur-mesure « Cousu Main » afin de faire rayonner le prestige et le raffinement de l'établissement.</p><br><p><strong>Missions Principales :&nbsp;</strong></p><br><ul><li>Accueillir les hôtes selon les standards 5 étoiles, assurer un suivi ultra-personnalisé tout au long de leur séjour et exécuter avec précision les attentions de bienvenue (notes manuscrites, cadeaux personnalisés) en coordination avec le Housekeeping et la Restauration.</li><li>Recueillir quotidiennement les commentaires des clients, traiter les demandes complexes et résoudre les situations délicates avec un tact absolu et une réactivité immédiate afin de garantir un séjour sans couture.</li><li>Renseigner rigoureusement le profil et les préférences des clients dans le système de gestion de l'hôtel (PMS).</li><li>Se référer directement au <strong>Guest Relations Coordinator</strong> et au <strong>Guest Relations Supervisor</strong> pour la gestion opérationnelle et le suivi des dossiers VIP.</li><li>Transmettre les rapports d'incidents majeurs, les indicateurs de satisfaction et les cas critiques à sa hiérarchie.</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché :</strong></p><br><ul><li>Expérience préalable réussie dans l'hôtellerie de luxe (5 étoiles), avec une parfaite maîtrise de ses codes et standards.</li><li>Capacité éprouvée à travailler dans une structure d'équipe hiérarchisée et dynamique.</li><li>Maîtrise parfaite et fluide de l’anglais, du français et de l’arabe.</li><li>Présentation irréprochable, élégance naturelle et excellente expression écrite pour la rédaction des correspondances clients.</li><li>Passion innée pour le service haut de gamme, grand sens du détail, discrétion absolue et forte capacité d'écoute pour tisser un lien de confiance immédiat avec une clientèle exigeante.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Employee Relations Officer facilitates positive relationships between employees and the organization, ensuring a productive and harmonious work environment. They are responsible for implementing and enforcing employee policies and procedures, addressing grievances and conflicts, and promoting employee engagement and morale. Additionally, Employee Relations Officers play a key role in providing guidance and support to both employees and management on matters related to employment laws, regulations, and Company policies. They also participate in the development and implementation of programs and initiatives aimed at improving employee satisfaction and retention. </p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Promote customer-centric services, fair and transparent people practices.</p><br> <p>Contribute with ideas for a smoother and efficient day-to-day operation.</p><br> <p>Comply with our Attendance protocols.</p><br> <p>Ensure adequate support is provided to the employees on all their queries.</p><br> <p>Prepare employee files and ensure all employee related documents throughout their lifecycle are filed.</p><br> <p>Keep up to date with policy changes.</p><br> <p>Administers the HR Services in a precise and timely manner; and ensures a high-quality standard is applied to all transactions.</p><br> <p>Execute transactions related to Onboarding, Offboarding, Leave approvals, Ticketing, Medical insurance, Reimbursements, Personal information updates, Generate business letters, Respond to ASK HR queries</p><br> <p>Ensure compliance with all relevant HSEandE and QM policies, procedures, and controls across the department to guarantee self and Team safety, legislative compliance, delivery of high-quality service standards and a responsible environmental attitude</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Proficient knowledge of labor laws, regulations, and best practices in employee relations is essential for navigating complex employment issues and ensuring compliance.</p><br> <p>Strong communication and interpersonal skills are necessary for effectively mediating conflicts, conducting investigations, and providing guidance to employees and managers.</p><br> <p>Analytical skills are valuable for assessing employee feedback, identifying trends, and making data-driven recommendations for improving employee relations.</p><br> <p>Empathy and emotional intelligence are important qualities for understanding the needs and concerns of employees and building trust and rapport.</p><br> <p>Experience in conflict resolution, negotiation, and mediation enhances the ability to address and resolve employee grievances and disputes in a fair and equitable manner.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Resilience<br>AI Fluency<br>Quality<br>Leadership<br>Employee Experence and Design Thinking L2<br>Data Driven L2<br>SAP ERP Human Resources L2<br>People Advocacy L2<br>Agility<br>Digital Integration L2<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Commerce or Business Administration<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>The Voyage Global Leadership Development Program<br>Voyage: Training tomorrow’s leaders today<br>Marriott International welcomes recent university graduates to experience the career development adventure of a lifetime and a world of leadership opportunities. Our global leadership development program, Voyage, propels participants on a mentored, learning-inspired journey to prepare you for a successful career. Voyage is a full-time, paid development program. As an associate and trainee, you’ll build upon the skills you developed in school by participating in real world assignments.<br>About the journey<br>Voyage is an elite, award-winning program that provides a combination of hands-on, discipline-specific training and a leadership-focused curriculum. The program takes place at a Marriott International managed hotel, not a classroom, and is offered in 50+ countries. Voyage is available in the following disciplines:<br>• Accounting &amp; Finance<br>• Culinary<br>• Engineering<br>• Event Operations<br>• Event Planning<br>• Food &amp; Beverage Operations<br>• Human Resources<br>• Revenue Management<br>• Rooms Operations<br>• Sales &amp; Marketing<br>When you join Voyage, you gain access to Marriott’s senior leaders and coaches and have many opportunities to stand out. You’ll participate in mini-rotations across the disciplines to learn firsthand how to manage various hotel functions and to connect with current and former Voyage participants through our social collaboration tools.&nbsp;Each individual’s Voyage journey is unique, spanning 12-18 months dependent upon your career interests, passions, goals, and location. You’ll immediately be immersed in our rich culture and portfolio of global brands to learn how Marriott sets the standard of industry excellence.<br>The experience you’ll gain<br>Voyage participants learn by doing! You’ll be fully immersed in the day-to-day operations of a hotel. If accepted into this elite program, you will:<br>• Cultivate customer relationships<br>• Be a champion for innovation within the organization<br>• Get exposure to managing projects &amp; people<br>• Improve processes &amp; pitch new initiatives through your Voyage project<br>• Take on special projects that will draw upon all your training<br>Destination: Marriott leadership<br>You’ll participate in management meetings and collaborate with Voyage participants worldwide. You’ll be expected to solve challenges, as well as offer ideas and innovative solutions. You will also have an opportunity to provide feedback on your curriculum and have an impact on future Voyage hires’ experiences. After graduation, you’ll be well-prepared to pursue your passion and take on new challenges. Many program graduates are ready to step into a Marriott supervisory or entry-level management role right away, because the program has provided a foundation for future leadership.<br>Ready to embark?<br>To become a Voyage participant, you must have graduated from a university or hotel school within the past year. Other qualifications include:<br>• Bachelors degree or equivalent higher level education required (Associates degree acceptable for Culinary)<br>• Superior critical-thinking &amp; interpersonal communication skills<br>• The ability to foster relationships &amp; work collaboratively<br>• The ability to self-manage &amp; be a self-starter<br>• A real desire for personal &amp; professional growth<br>• Work authorization in the country you apply<br>Those currently enrolled in a college/university with an expected graduation date within 12 months of the date of application may also be considered.<br>Want to learn more?<br>Visit&nbsp;<br>MarriottU.com<br>- voyager<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Administrator</font></font></font></font></li><li><font dir="auto" ><font dir="auto" ><br></font></font></li><li><font dir="auto" ><font dir="auto" >Supervise daily administrative activities.</font></font></li> <li><font dir="auto" ><font dir="auto" >To monitor administrative and financial files.</font></font></li> <li><font dir="auto" ><font dir="auto" >Prepare the reports and dashboards.</font></font></li> <li><font dir="auto" ><font dir="auto" >Coordinate relations with partners and organizations.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Bachelor's degree (Bac+3) or Master's degree (Bac+5) in Finance, Management or a similar field.</font></font></li> <li><font dir="auto" ><font dir="auto" >4 years of experience in a similar position.</font></font></li> <li><font dir="auto" ><font dir="auto" >Driving license required.</font></font></li> <li><font dir="auto" ><font dir="auto" >My proficiency with office tools and good organizational skills.</font></font></li></ul></div></section>

<p>We're hiring a Tender Management Specialist to lead the full tendering lifecycle and drive business growth through winning proposals. If you thrive on analyzing complex requirements, crafting competitive bids, and delivering solutions that balance profitability with customer value, this role is for you.</p><p>What will you do?</p><ul><li>Manage end-to-end tendering processes for Capex and Opex opportunities, from straightforward to highly complex bids</li><li>Analyze requests for quotation and develop accurate cost estimates using proven methodologies and tools</li><li>Define winning strategies by interpreting customer requirements and assessing commercial risks and opportunities</li><li>Prepare compliant, compelling offer documentation that aligns with policies and maximizes tender success</li></ul><p>What are the key skills we are looking for?</p><ul><li>Tendering developing level; managing bid processes and preparing competitive proposals</li><li>Contract Management developing level; structuring agreements that protect profitability and mitigate risk</li><li>Pricing Strategy intermediate level; developing cost models that balance competitiveness with margin optimization</li><li>CPP Process Knowledge intermediate level; applying company frameworks to ensure compliant and efficient tender execution</li><li>Risk Management developing level; identifying commercial risks and building mitigation strategies into proposals</li><li>Project Scheduling intermediate level; coordinating timelines and deliverables across cross-functional teams</li><li>Business Acumen intermediate level; understanding market dynamics to position offers strategically</li><li>Communication intermediate level; translating complex requirements into clear, persuasive documentation</li></ul><p>What qualifications will make you successful?</p><ul><li>Strategic thinking with the ability to define winning approaches for complex opportunities</li><li>Strong analytical mindset to interpret customer needs and translate them into optimal solutions</li><li>Collaborative approach to working with cross-functional teams and mentoring colleagues</li><li>Resilience and adaptability to manage competing priorities in a dynamic environment</li></ul><p>What's in it for me?</p><ul><li>High-impact role where your work directly influences business growth and profitability</li><li>Opportunity to lead strategic tenders and shape commercial outcomes</li><li>Collaborative culture that values expertise, autonomy, and continuous learning</li><li>Professional growth through coaching opportunities and exposure to complex projects</li><li>Bring your tendering expertise to a team that's ready to win together apply today!</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strategic thinking with the ability to define winning approaches for complex opportunities</li><li>Strong analytical mindset to interpret customer needs and translate them into optimal solutions</li><li>Collaborative approach to working with cross-functional teams and mentoring colleagues</li><li>Resilience and adaptability to manage competing priorities in a dynamic environment</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>VOTRE RÔLE ET VOS MISSIONS</span><p><span>Vous souhaitez intégrer une organisation dynamique et structurée ? Ce poste vous offre l’opportunité de contribuer à la fluidité de notre processus opérationnel de facturation. </span><span>En tant que Aide Chargé de gestion, vous jouez un rôle clé dans la gestion opérationnelle et financière de notre entreprise en assurant le traitement des dossiers d’assistance d’un domaine, dans tout ou partie des activités de gestion (Gestion clients, gestion prestataires, suivi d’activité).</span></p><br><p><span>Vos principales missions seront :&nbsp;</span></p><br><ul><li><span>Vérifier la conformité et la validité des factures reçues ;</span></li><li><span>Saisir précisément les données de facturation dans nos systèmes ;</span></li><li><span>Traiter et suivre l’état des factures jusqu’à leur validation ;</span></li><li><span>Collaborer avec le service des opérations, comptabilité et les fournisseurs pour résoudre les anomalies ;</span></li><li><span>Rechercher les justificatifs nécessaires à la refacturation ;</span></li><li><span>Déterminer les montants à prendre en charge et saisir les données nécessaires aux paiements ou à l’établissement des refacturation ;</span></li><li><span>Procéder à la préparation et à l’envoi des reportings après avoir corrigé les anomalies ;</span></li><li><span>Participer à l’amélioration continue des procédures de facturation.</span></li></ul><span>VOTRE PROFIL</span><p><span>Les compétences essentielles pour réussir dans ce poste sont : </span></p><br><p><strong><span>Compétences techniques :</span></strong></p><br><ul><li><span>Maitriser l’applicatif métier et les logiciels informatiques et bureautiques</span></li><li><span>Maitriser les techniques d’évaluation et règlement des sinistres,</span></li><li><span>Maitriser les contrats et produits de son domaine d’activité,</span></li><li><span>Connaitre les procédures de Gestion</span></li><li><span>Maitriser l’utilisation des transactions informatiques de Gestion des règlements et les procédures de gestion associées,</span></li><li><span>Connaitre son environnement professionnel.</span></li></ul><p><strong><span>Diplômes et niveau d’expérience requis :</span></strong></p><br><ul><li><span>Diplôme universitaire dans la Gestion Financière, Comptabilité/ Finances.</span></li></ul><span><span>POURQUOI NOUS REJOINDRE ?</span></span><span>Vous rejoignez une entreprise très attachée à la qualité de vie au travail de ses salariés et qui offre de nombreux avantages collaborateurs&nbsp;: </span><ul><li><span><span>Rémunération intéressante&nbsp;</span></span></li><li><span>Couverture santé et prévoyance&nbsp;</span></li><li><span>Politique parentale avantageuse</span></li></ul><p><span>Nous sommes fiers d'être un employeur qui offre l'égalité des chances aux candidats et aux employés. Si vous avez des besoins spécifiques nécessitant des aménagements pendant le processus de candidature, veuillez envoyer un e-mail à AXA Partners Global HR à l'adresse Response.globalhr@partners.axa.</span></p><br><p><span><span>Rejoignez une entreprise qui contribue à la protection des forêts ! Chez AXA Partners, nous plantons un arbre pour chaque nouvelle recrue (en CDI) (Pour en savoir plus sur le programme Reforest, cliquez&nbsp;</span><span>ici)</span></span></p><br><span>VOTRE ENVIRONNEMENT DE TRAVAIL</span><p><span>Notre raison d’être chez AXA ? Chaque jour, nous agissons ensemble pour le progrès humain en protégeant ce qui compte dans + de 50 pays. Accompagner près de 95 millions de clients à chaque étape de leur vie, une mission qui donne le sourire et envie de se lever le matin à nos employés et agents (+ de 145 000 dans le monde !).</span></p><br><p><span><span>Chez AXA, nous sommes riches de nos singularités et accueillons tous les profils dans leur diversité. Au-delà de mener une</span> politique inclusive engagée<span>, nous agissons au quotidien en tant qu’employeur citoyen et responsable pour des causes sociétales &amp; environnementales.</span></span></p><br><p><span><span> Ces ambitions vous parlent ? Alors rejoignez un des leaders de l’assurance et venez changer le monde avec nous !</span></span></p><br><p><span><strong><span>AXA Partners</span></strong><span> est un acteur mondial qui offre des solutions innovantes et complètes d'assistance (auto, habitation, santé, médical-voyage) et d'assurance emprunteur et de protection financière, pour permettre à chacun de faire face aux aléas de la vie.</span></span></p><br><p><span>Filiale à 100 % du Groupe AXA, nos bureaux sont implantés dans plus de 20 pays et permettent à nos équipes d’opérer 24h/24, 7j/7 partout dans le monde. Notre raison d’être&nbsp;: soutenir des milliers de personnes lorsqu’elles en ont le plus besoin, en protégeant ce qui compte dans les moments importants. Nos équipes mettent à leur service des solutions qui allient le meilleur de la technologie et la chaleur d'un contact humain.</span></p><br><p><span><br><strong>Ce qui nous différencie ?</strong>&nbsp;<br>Un esprit pionnier qui nous pousse&nbsp;à aller de l’avant et nous adapter, depuis plus de 65 ans, aux&nbsp;évolutions sociétales et technologiques,&nbsp;à l’émergence de nouveaux risques, et aux nouveaux besoins des consommateurs. Rien de tout cela ne serait possible, sans l’expertise et la passion qui animent nos 8 000 collaborateurs qui travaillent main dans la main avec un solide réseau de plus de 55 000 professionnels&nbsp;à travers le monde.&nbsp;<br>Ils partagent tous fièrement un objectif commun :&nbsp;être présents dans les moments importants.</span></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Description</b></p><p>Effective management of financial, operational and regulatory risks related to private equity activity.</p><p>The implementation of a permanent control system, guaranteeing the reliability of processes and compliance with legal obligations.</p><p>Ensuring the proper application of the internal control system, by verifying compliance with procedures and the separation of responsibilities.</p><p>Missions</p><p>Develop and update the Risk Mapping (identify, analyze and prioritize risks related to investments and internal operations).</p><p>Ensure compliance with and proper application of internal procedures, guaranteeing the consistency and reliability of processes.</p><p>Establish and coordinate the permanent control system, including regular monitoring of operations and processes (acquisition of stakes, monitoring of investments, reporting), documentation of controls and traceability of actions.</p><p>Identify discrepancies and propose appropriate corrective measures.</p><p>Ensure continuous monitoring of data compliance and reliability.</p><p>Produce periodic reports on risks and controls performed, intended for governance bodies and the regulator in accordance with regulatory and procedural obligations.</p><p>Develop and disseminate a risk culture within the organization, through team awareness, training and integration of best practices into daily activities.</p><p>Profile</p><p><b>Skills and requirements</b></p><p><br></p><p>University degree (finance, auditing or related field).</p><p>Proven experience in risk management, permanent control or internal audit in the financial or private equity sector.</p><p>Knowledge and mastery of international internal control frameworks (COSO, etc.) and</p><p>Ability to adapt them to the context of private equity.</p><p>Solid knowledge of corporate law and regulations applicable to the field of private equity.</p><p>Analytical and synthesis skills, methodological rigor, and a talent for teaching. Excellent written and oral communication skills for report writing.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><br></h2><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Implements the necessary resources to achieve this level of quality. Establishes and maintains procedures to control and verify product design and production to ensure that specified requirements are met. Seeks to reconcile quality imperatives with the need to avoid increasing production costs. Maintains the quality manual: Is responsible for the application of procedures. Contributes to instilling a quality mindset among all company personnel; initiates any studies likely to achieve the total quality objective. The Quality Management Manager is the guarantor of the company's quality policy; ensures that this policy is understood, implemented, and maintained at all levels of the organization. Implements the necessary resources to achieve this level of quality. Establishes and maintains procedures to control and verify product design and production to ensure that specified requirements are met. Seeks to reconcile quality imperatives with the need to avoid increasing production costs. Maintains the quality manual: Is responsible for the application of procedures. Contributes to instilling a quality mindset among all company personnel; initiates any study likely to achieve the total quality objective.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Basic education: Bac+4 or Bac+5.</font></font></li><li><font dir="auto" ><font dir="auto" >Professional training: Training in quality management.</font></font></li><li><font dir="auto" ><font dir="auto" >4 to 5 years and more in quality management.</font></font></li><li><font dir="auto" ><font dir="auto" >Good knowledge of ISO 9001V2015 and computer science.</font></font></li><li><font dir="auto" ><font dir="auto" >Sense of responsibility.</font></font></li><li><font dir="auto" ><font dir="auto" >Organization, rigor and method.</font></font></li><li><font dir="auto" ><font dir="auto" >Problem identification and analysis.</font></font></li><li><font dir="auto" ><font dir="auto" >Analysis, synthesis and conceptualization.</font></font></li><li><font dir="auto" ><font dir="auto" >Planning, control and monitoring.</font></font></li><li><font dir="auto" ><font dir="auto" >Human relations / Team spirit.</font></font></li><li><font dir="auto" ><font dir="auto" >Quality requirements / Quality approach.</font></font></li><li><font dir="auto" ><font dir="auto" >Standards and procedures.</font></font></li><li><font dir="auto" ><font dir="auto" >Recordings.</font></font></li><li><font dir="auto" ><font dir="auto" >Traceability / Management review.</font></font></li><li><font dir="auto" ><font dir="auto" >Investigation of the causes of non-conformity.</font></font></li><li><font dir="auto" ><font dir="auto" >MQ system maintenance / Quality control.</font></font></li><li><font dir="auto" ><font dir="auto" >Product conformity / Compliance with programs.</font></font></li><li><font dir="auto" ><font dir="auto" >Staff awareness training.</font></font></li><li><font dir="auto" ><font dir="auto" >Reliability of information.</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>Introduction</strong> </p> <p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. </p> <p>IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.</p> <p>IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration </p> <p>This Vacancy Notice is part of IOM s competitive mobility exercise, open for applications from internal and internal-equivalent candidates only. </p> <p> </p> <p> <strong>Organizational Context and Scope</strong> </p> <p>Under the direct supervision of the Chief of Mission (COM) and overall supervision of the Regional Director in the Regional Office for Middle East and North Africa (MENA) and in coordination with, and technical guidance of the Deputy Regional Director (Management), the Resources Management Officer will perform the following duties and responsibilities.</p> </div> <div> <p> <strong>Required Qualifications and Experience</strong> </p> <p> <strong>Education</strong> </p> <ul> <li>Master s degree in Finance, Accounting, Business Administration, Management or a related field from an accredited academic institution with two years of relevant professional experience; or,</li> <li>University degree in the above fields with four years of relevant professional experience.</li> <li>Professional certification as Chartered Accountant (CA) or Certified Public Accountant (CPA), Chartered Institute of Management Accountants (CIMA), or Association of Chartered Certified Accountants (ACCA) is an advantage.</li> </ul> <p> </p> <p> <strong>Experience</strong> </p> <ul> <li>Experience in all areas of financial administration including financial management, accounting and budgeting;</li> <li>Experience in human resources, procurement and logistics;</li> <li>Experience using an Enterprise Resource Planning system; </li> <li>Experience in emergency operations an advantage; and,</li> <li>Experience in monitoring and evaluation and / or audit an advantage.<br> </li> </ul> <p> <strong>Skills</strong> </p> <ul> <li>Ability to work closely with government and international officials; </li> <li>Demonstrated ability to act independently and exercise sound judgment;</li> <li>Ability to work under pressure; </li> <li>Demonstrated ability to prepare clear and concise report; </li> <li>Knowledge of International Public Sector Accounting Standards (IPSAS) an advantage; and,</li> <li>Knowledge of Oracle highly desirable.<br> </li> </ul> <p> <strong>Languages</strong> </p> <p>For this position, fluency in English and French is required (oral and written).</p> <p>Working knowledge of Arabic and/or Spanish is an advantage.</p> <p>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p> <p><br></p></div><ol><li> </li> </ol></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Managing Quantity Surveyor maximizes the project margin and add value to the construction process by proactive involvement in procurement, cost management and reporting. The role drives best value from suppliers and subcontractors.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>To carry out monthly valuations of work in progress, including forecasting of final costs and sales.</p><br> <p>Prepare and monitor project cashflow forecasts.</p><br> <p>Measure, value, submit and negotiate contract variations.</p><br> <p>Provide advice to project staff on commercial and contractual matters including reviewing and drafting of correspondence.</p><br> <p>Prepare submit and negotiate project final accounts.</p><br> <p>Commercial vetting of sub contractor tenders and contracts.</p><br> <p>Certification of subcontractor monthly valuations and final accounts.</p><br> <p>Ensure that business commercial processes are adhered to at project level.</p><br> <p>Assist in preparation and adherence to project purchasing targeting and costing budgets.</p><br> <p>Manage and produce accurate formal reports in accordance with business timetable.</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>In-depth knowledge of cost planning, estimating, and budget management to ensure financial control throughout project lifecycles.</p><br> <p>Proficiency in contract administration, including the ability to draft, review, and manage contracts and handle disputes.</p><br> <p>Strong project management capabilities to oversee project timelines, resources, and deliverables effectively.</p><br> <p>Excellent analytical skills for conducting cost analysis, preparing detailed reports, and identifying cost-saving opportunities.</p><br> <p>Effective leadership to manage teams, and superior communication skills to liaise with clients, contractors, and stakeholders.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Resilience<br>Quality<br>Leadership<br>Contract Administration L3<br>Payments - Subcontracts and Main Contracts L3<br>Subcontract Agreement L3<br>Variations and claims L3<br>Subcontracting L3<br>Build High-Performing Teams<br>Provide Direction<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Engineering or Quantity Surveying<br>Professional Qualification in Chartered membership of a professional organization such as CIOB or RICS.<br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Reception, control and storage of spare parts. Management of stock entries and exits via management software. Keep inventory up to date and report anomalies. Prepare parts requested by the workshop. Perform periodic inventories and stock reconciliations. Ensure physical storage, organization, labeling and traceability. Participate in monitoring supplier orders and follow-ups if necessary. Comply with internal safety and stock management procedures.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Training in stock management, logistics or similar field. 1 to 3 years of experience in a similar position. Good command or quick adaptation to stock management software. Knowledge of automotive spare parts is an asset. Rigor, sense of organization and precision. Ability to work in a team and communicate with different departments. Good physical condition.</p><p>Technical skills desired: Mastery of basic office tools. Proficiency with ERP / stock management software. Notions of nomenclature and parts referencing.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li>The MSL, as a customer facing colleague, will have 90% of their time in the Field.</li><li>Serve as a conduit and resource for Medical Information and customer insights, providing requested information to HCPs as allowed by Pfizer guidance and sharing customer viewpoints with Pfizer as appropriate.</li><li>Maintain required level of knowledge of relevant TA/disease states and Pfizer medicines, providing therapeutic area/product information to both internal and external stakeholders as needed</li><li>Execute Medical strategy and engagement for appropriate assigned customers compliantly coordinating with other Pfizer colleagues as needed to achieve Medical objectives</li><li>Deliver approved medical content about Pfizer medicines and relevant topics in the designated therapeutic area focusing on the relevant stakeholders and customers.</li></ul><br><p><b>ROLE RESPONSIBILITIES</b></p><br><br><ul><li>Understand the priorities of Pfizer Medical Affairs in the respective TA in order to contribute to execute aligned Field Medical tactics</li><li>Provide education on the clinical impact of Pfizer medicines to help inform customer decision-making and improve patient outcome through the communication of real-world data analyses, and medical presentations.</li><li>Provide objective and scientifically sound medical information regarding Pfizer’s medicines and the diseases they prevent through educational programs and scientific collaboration.</li><li>Identify and seek medical engagement from the assigned customers</li><li>Share internally the insights from the customers, and identify opportunities for collaboration to improve patient care</li><li>Execute mutually beneficial customer-specific projects, collaborations, strategic medical partnerships, and non-interventional studies with the goal of advancing quality of care and improving patient outcomes</li><li>Maintain significant market and customer knowledge in an increasingly complex and dynamic marketplace</li><li>Manage a significant volume of projects developed in a field-based environment, while exhibiting the ability to prioritize, successfully implement, and demonstrate excellent judgment skills.</li><li>Demonstrate expertise in communication across multiple channels, including, but not limited to, live and virtual presentations in small or large settings, written communication or virtual conversations</li><li>Optimize patient centricity of Medical communications and deliverables, to ensure that patients remain the ultimate focus</li><li>Appropriately provide Medical support throughout the Investigator Sponsored Research (ISR) process</li><li>Cultivate research and therapeutic area expertise, including familiarity with latest congress data and disease state literature</li><li>To develop and maintain ongoing cross-functional working relationships with Pfizer colleagues within the in-country, above-country and global organisation</li></ul><br><p><b>REQUIREMENTS</b></p><br><br><ul><li>University degree in Medicine or Pharmacy</li><li>1-3 years’ experience in pharmaceutical Industry (Medical, commercial..)</li><li>Prior experience in a respective Therapeutic Area is preferred</li><li>Awareness of pharmaceutical industry codes, policies, local regulations.</li><li>Possess strong analytical, self-awareness, and interpersonal skills</li><li>Demonstrate excellent interpersonal skills: ability to manage and handle conflict constructively</li><li>Strong comprehension and communication skills, including ability to communicate large amounts of scientific information in a manner that is clear and concise</li><li>Demonstrate a strong patient-centric, customer-focused approach with the utmost medical professionalism</li><li>Demonstrate excellent oral and written communication skills</li><li>Demonstrate the ability to Work within a matrixed, multi-disciplinary team</li><li>Well-organized with the ability to be flexible, prioritize multiple demands.</li><li>Rapidly adopt and utilize new digital technology and other resources with medical customers and record medical interactions</li><li>Effectively manage through and be part of the change in an ever-changing and evolving external health care environment</li></ul> <br>Work Location Assignment: On Premise<br><br><p><span><span><span><span><span><span><span><span><span>Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.</span></span></span></span></span></span></span></span></span></p><br><br><br><br><p>To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on&nbsp;<span><u>Pfizer Careers</u></span>.</p><br><br>&amp;#xa;Medical<br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Prospect and develop partnerships. Ensure relations with clients, administrations and partners. Represent the company in external dealings. Ensure follow-up of files and appointments. Promote the company's services.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bac+2 or more. Experience desired in a similar position. Excellent interpersonal skills, sense of communication, organization and mobility.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Missions</b></p><p><font dir="auto" ><font dir="auto" >Information, complaints, assistance… by leveraging knowledge in specific sectors (e.g., real estate)</font></font></p><p><font dir="auto" ><font dir="auto" >Process customer requests or complaints according to a defined procedure</font></font></p><p><font dir="auto" ><font dir="auto" >Ensure follow-up of customer contacts and files with the sales representative or debt collectors</font></font></p><p><font dir="auto" ><font dir="auto" >Mastering the product; understanding the technical specifications, arguments, and product benefits</font></font></p><p><font dir="auto" ><font dir="auto" >Advise prospective customers on the products offered.</font></font></p><p><font dir="auto" ><font dir="auto" >Confirm the appointment with the salesperson.</font></font></p><p><font dir="auto" ><font dir="auto" >Ensure follow-up of contacts and customer files (information entry, contact report, etc.) via CRM.</font></font></p><p><font dir="auto" ><font dir="auto" >To achieve the set qualitative and quantitative objectives simultaneously.</font></font></p><p><font dir="auto" ><font dir="auto" >To be proactive and provide feedback from the field.</font></font></p><p><font dir="auto" ><font dir="auto" >Respect confidentiality rules, IT security and internal regulations.</font></font></p><p><font dir="auto" ><font dir="auto" >Comply with quality standards.</font></font></p><p><font dir="auto" ><font dir="auto" >Prerequisites</font></font></p><p><font dir="auto" ><font dir="auto" >Good diction in French and English</font></font></p><p><font dir="auto" ><font dir="auto" >Good communication and listening skills</font></font></p><p><font dir="auto" ><font dir="auto" >Negotiation and persuasion skills</font></font></p><p>La positive attitude</p><p><font dir="auto" ><font dir="auto" >Bachelor's degree - Master's degree in Languages/ Architecture / Business &amp; Marketing.</font></font></p><p><font dir="auto" ><font dir="auto" >Having had experience in a call center</font></font></p><p><font dir="auto" ><font dir="auto" >Resident of Algiers</font></font></p><p><font dir="auto" ><font dir="auto" >Workplace</font></font></p><p><font dir="auto" ><font dir="auto" >Ouled Fayet</font></font></p><p><br></p><p><font dir="auto" ><font dir="auto" ><b>Job Benefits</b></font></font></p><p><font dir="auto" ><font dir="auto" >Pleasant working environment.</font></font></p><p><font dir="auto" ><font dir="auto" >Attractive salary.</font></font></p><p><font dir="auto" ><font dir="auto" >Several employee benefits.</font></font></p><p><font dir="auto" ><font dir="auto" >To thrive in a dynamic team with diverse skills.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Experience: 3-5 years Learn more</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Greet customers and identify their needs at the branch. Offer the company's products and services. Complete sales transactions according to procedures, memos, and operating methods. Collect payments for invoices and purchases made by customers. Perform data entry tasks on the system, file archiving, and mail processing. Participate in promotional activities and mobile sales operations.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >University degree or advanced vocational diploma. Specialization: economics, management, business. If you meet this profile, please send your CV by clicking on the "Apply" tab (Algiers).</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails, chats and calls; Follow internal procedures and SOPs; Collaborate with internal teams to ensure efficient issue resolution; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Fluency in German and English (C1 or higher), both spoken and written; At least 6-12 months of experience in customer support; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits and Perks: 5 days per week and 2 days off, with rotating shifts: 8 AM–4 PM and 12 PM–8 PM GMT+2; Opportunity to work fully remote; Inclusive international environment; Compensation in USD; Good bonuses for referring friends; Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal code: 3IH</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phone calls, emails and chats; Escalating complex cases to the internal team; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent French &amp; English skills (at least C1 for both spoken and written); At least 6 months of experience in customer and technical support role is a must; Experience with CRM systems; Experience handling customer issues in a ticket-based support environment across multiple channels, including email, phone, and chat.<br> Ability to learn and follow precise procedures; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer ( at least 16Gb of RAM ) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Will be a great plus: Experience supporting time and attendance software and/or workforce management systems from a support perspective, rather than solely as an end user.<br> Benefits: Fixed schedule: Monday–Friday, 8 AM–4 PM EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>