وظائف مطاعم في الجزائر

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Supervise and verify all daily revenue entries from accommodation, restaurant, spa, and all other points of sale, ensuring their accuracy and compliance with Accor policies.</p><p>Prepare and distribute the daily revenue report, highlighting variances, trends, and points requiring follow-up.</p><p>Track and reconcile all payment methods, including credit cards, cash, gift vouchers, subscription fees, and third-party transactions.</p><p>Review and audit all cancellations, corrections, discounts, and complimentary transactions, ensuring they are duly authorized and documented.</p><p>Conduct regular audits of reception, restaurant, spa, and leisure operations to ensure compliance with internal controls and financial procedures.</p><p>Validate and reconcile revenues from the PMS, Point of Sale (POS) system, spa, and other systems, ensuring their consistency with the general ledger.</p><p>Contribute to the monthly closing process by preparing revenue journals, reconciliations, and summary tables.</p><p>Collaborate closely with operational managers to resolve revenue discrepancies and improve the accuracy of transactional processes.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>University degree in Accounting, Finance, Management or equivalent field</li><li>Proven experience in hotel accounting or in the luxury hospitality sector</li><li>Good knowledge of ERP systems and hotel accounting software</li><li>Excellent command of office tools and financial reporting tools</li><li>Ability to manage monthly closings and financial statements with rigor and accuracy</li><li>Strong financial analysis skills</li><li>High sense of organization, confidentiality, and respect for deadlines</li><li>Excellent communication and interdepartmental coordination skills</li><li>Proficiency in French and professional English</li></ul><p></p></section>

<p>Preparation of dishes</p><p>Inventory management of food</p><p>Adherence to hygiene standards (HACCP)</p><p>Kitchen organization</p><p>Cleaning and maintenance of equipment</p><p><strong>Desired Candidate Profile</strong></p><p>Culinary training</p><p>Restaurant experience desired</p><p>Mastery of culinary techniques</p><p>Organization</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Join a hotel within the Accor network, a group encompassing over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. Here, we believe in you and what you bring to the table. Opportunities for growth and development abound. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality. Seize the opportunity to become a Heartist and let your heart guide you in this world where life beats stronger.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinator (M/F) You are versatile and capable of working independently, and of carrying out a wide range of complex and confidential administrative tasks to support your teams. You know how to communicate with your contacts, anticipate problems and find solutions, and keep your teams informed of the various projects.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In a few words, highlight the benefits and advantages of working at your establishment: Employee card offering discounted rates at Accor; Training plan delivered in our Academies; The opportunity to develop your talents and thrive within your establishment and around the world; The ability to make a difference through our activities; Ethics &amp; Corporate Social Responsibility, such as Planet 21</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organize and implement administrative procedures, provide support, ensure information sharing within teams, and manage the administrative files of your department.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In a few words, present the team, establishment or work environment that reflects the team culture. Note: You can include local specifics or legal criteria here, such as work permits.</font></font></p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication skills; ability to prioritize in a diverse and challenging environment; ability to discreetly handle complex and confidential information; computer skills proficient in various software programs</font></font></p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.</p> <p> </p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS </p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year of related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None </p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop menus and prepare dishes. Supervise and organize the kitchen team's work. Check the quality and freshness of products. Ensure compliance with hygiene and food safety standards. Manage inventory and minimize waste.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Culinary or restaurant training. Proven experience as a head chef. Rigor and adherence to hygiene standards.</font></font></p>

<p>Supervise the bar. Prepare non-alcoholic cocktails, juices, smoothies, coffees, and hot drinks. Control dosages and presentation. Manage stocks and orders. Ensure the cleanliness of equipment and workstation. Supervise the bar team.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience as a bartender, ideally in a restaurant. Mastery of beverage preparation techniques. Organizational skills, speed, creativity. Excellent service skills.</p>

<p>The Food Hygiene Manager ensures the sanitary safety of the establishment's food. They design, deploy, control, and lead the food safety policy in accordance with local regulations and strict group standards.</p><p>Main Missions:</p><ul><li>Pilot and update the Health Control Plan and the HACCP system of the hotel.</li><li>Ensure daily monitoring of records (cold room temperatures, product traceability, cleaning sheets).</li><li>Manage relationships with partner analysis laboratories (surface sampling, microbiological analysis of dishes and water).</li><li>Supervise waste management and pest control plans.</li><li>Conduct regular and unannounced internal audits in all storage, preparation, and service areas (kitchens, pantry, bars, stewarding).</li><li>Be the primary point of contact during sanitary checks and external brand audits.</li><li>Prepare non-conformity reports and implement immediate corrective action plans.</li><li>Formulate and lead food hygiene training sessions (HACCP, good hygiene practices) for all kitchen and dining room staff.</li><li>Raise awareness among teams daily (culture of "zero defects") and support head chefs in optimizing their processes.</li><li>Manage sanitary alerts and product withdrawal/recall procedures in collaboration with the Purchasing department.</li><li>Investigate and handle any customer complaints related to suspected foodborne illness, in conjunction with Management.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bac+2 to Bac+5 in Quality/Hygiene, Food Safety, Biology, or Catering (hygiene specialization).</li><li>Minimum 3-5 years of experience in a similar role, ideally in luxury hotels (5-star) or high-volume upscale restaurants.</li><li>Absolute mastery of HACCP principles and current sanitary regulations.</li><li>Knowledge of luxury hotel standards.</li><li>Mastery of French and professional English is essential (international context).</li><li>Proficiency with quality monitoring IT tools (digital HACCP software).</li><li>Rigor and exemplary conduct: Attention to detail specific to the Sofitel universe.</li><li>Pedagogy and diplomacy: Ability to enforce rules firmly while maintaining excellent team spirit.</li><li>Responsiveness and stress management: Ability to effectively manage emergency or crisis situations.</li></ul>

<p>Prepare and organize the room before service. Welcome and seat customers. Take orders and ensure table service. Ensure customer satisfaction. Clear and clean tables. Respect hygiene rules and establishment procedures.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Training: CAP related to the activity (service, restoration or equivalent field).</li><li>Experience: Desired experience in the restaurant field.</li><li>Skills: Room service techniques. Sense of welcome and customer contact. Organization, speed and team spirit. Respect for instructions and hygiene standards.</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Greet customers courteously. Take orders and provide table service. Serve food and drinks. Ensure the cleanliness and presentation of the dining area. Ensure customer satisfaction.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Restaurant experience preferred. Good presentation and excellent customer service skills. Dynamic, punctual, and organized. Team player with a strong sense of responsibility. Must reside in Oran or the surrounding area. If you meet these requirements, please submit your CV by clicking on the "Apply" tab.</font></font></p>

<p>Yassir is the leading super app for on-demand services in the Maghreb region. Our mission: to transform how everyday services are accessed, thanks to an innovative and constantly evolving platform. Present in over 45 cities across several countries (Algeria, Morocco, Tunisia, Senegal, as well as France and various sub-Saharan African countries), Yassir continues its rapid expansion into new markets. Supported by renowned international investors such as BOND and Y Combinator (Airbnb, Stripe, Dropbox, DoorDash), the company has raised nearly $200 million, consolidating its position as a key player in African tech. Beyond providing services, our ambition is to create a sustainable ecosystem, based on user satisfaction and strong social values.</p><p><strong>MAIN MISSION OF THE POSITION</strong></p><p>The HORECA Acquisition Specialist's main mission is to develop and expand the Yassir Cash merchant partner network within the HORECA sector (Hotels, Restaurants, Cafes) throughout Algeria. Acting as a field sales hunter, they are responsible for the entire sales cycle: from prospecting to contract signing, and finally to the effective activation of the point of sale. Their ultimate goal is to establish Yassir Cash as the essential electronic payment method for all players in the catering and hotel industry in Algeria.</p><p><strong>KEY RESPONSIBILITIES &amp; ACTIVITIES</strong></p><ul><li>Prospect and develop a portfolio of HORECA partners by identifying establishments with high potential.</li><li>Present the Yassir Cash offer, negotiate partnerships, and close sales.</li><li>Manage the onboarding process for new merchants (contracts, administrative documents, and payment solution setup).</li><li>Support partner launches, train teams, ensure visibility of marketing materials, and monitor activities via the CRM.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Join a hotel that's part of the Accor network, a group that brings together more than 5,500 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Here, we believe in you and what you bring to the table. Opportunities for growth and development abound. Every project, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A true ambassador of elegance and the art of hospitality, the Guest Relations Agent at Sofitel embodies the excellence of luxury service. Their primary mission is to enhance the stay of every guest, particularly VIP clients and loyalty members. Under the supervision of their superiors, they anticipate every desire, exceed expectations, and create bespoke, tailor-made experiences to showcase the prestige and refinement of the establishment.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Welcoming guests according to 5-star standards, ensuring ultra-personalized follow-up throughout their stay and precisely executing welcome touches (handwritten notes, personalized gifts) in coordination with Housekeeping and Catering.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gathering customer feedback daily, handling complex requests and resolving delicate situations with absolute tact and immediate responsiveness to guarantee a seamless stay.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Accurately enter customer profiles and preferences into the hotel management system (PMS).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Refer directly to the Guest Relations Coordinator and the Guest Relations Supervisor for operational management and follow-up of VIP files.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Transmit major incident reports, satisfaction indicators and critical cases to your hierarchy.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Previous successful experience in luxury hotels (5 stars), with a perfect mastery of its codes and standards.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven ability to work in a hierarchical and dynamic team structure.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My perfect and fluent mastery of English, French and Arabic.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Impeccable presentation, natural elegance and excellent written expression for drafting client correspondence.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Innate passion for high-end service, great attention to detail, absolute discretion and strong listening skills to build an immediate bond of trust with a demanding clientele.</font></font></li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Join a hotel that's part of the Accor network, a group that brings together more than 5,500 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Here, we believe in you and what you bring to the table. Opportunities for growth and development abound. Every project, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">He/She will supervise the day-to-day operations of the reception, guide and support the Front Desk Agents, ensure a welcome and service in accordance with Sofitel standards, and assist the Front Desk Manager in setting up the Front Office service as part of the pre-opening.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the recruitment and training of Front Desk Agents.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the writing and testing of Front desk SOPs (check-in/check-out, billing, complaints management).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare training materials and welcome scripts that conform to Sofitel and La Maison standards.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to opening scenario simulations (mock check-in/check-out/Complaints Management).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise and coordinate the work of Front Desk Agents on your shift.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the division of tasks and the monitoring of the proper application of procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing complex customer situations (complaints, billing disputes, VIPs).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Control the cash register, cash receipts and compliance with financial procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Liaise with Housekeeping to monitor room conditions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To replace the Front Desk Manager in their absence.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the ongoing training and integration of new agents.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the application and compliance with service standards and the loyalty program.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A degree in hospitality, tourism, or hotel management, or equivalent, is highly desirable. Proven experience (minimum 2-3 years) in reception, ideally in a luxury hotel; prior supervisory experience is a plus. Experience in hotel pre-openings is a plus. Fluency in French and Arabic; fluent English is essential. Proficiency in the OPERA PMS. Natural leadership, strong organizational skills, and the ability to manage stress. Excellent customer service skills and impeccable presentation.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Join a hotel that's part of the Accor network, a group that brings together more than 5,500 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Here, we believe in you and what you bring to the table. Opportunities for growth and development abound. Every project, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Sales Executive is responsible for developing the establishment's revenue through prospecting, customer loyalty, and sales follow-up with a portfolio of clients. They actively contribute to achieving the hotel's sales objectives by promoting products and services to companies, agencies, institutions, and other targeted market segments.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To prospect for new clients in order to develop the hotel's commercial portfolio.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure follow-up and loyalty of existing clients.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conduct regular business visits to companies, travel agencies, government agencies and partners.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify business opportunities and negotiate commercial terms according to the establishment's strategy.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare commercial offers, contracts and pricing proposals.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow up on customer requests until services are confirmed.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To actively participate in achieving the sales and production targets set by the sales management.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Update customer databases and ensure regular sales reporting.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in trade shows, workshops, professional events and hotel promotional activities.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborating closely with operational departments to ensure customer satisfaction.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To monitor competition and analyze market trends.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Promote all the services of the establishment: accommodation, catering, banquets, events and other ancillary services.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with the establishment's standards and brand image.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Higher education in Commerce, Marketing, Hospitality or equivalent field.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Previous experience in a sales role, ideally in luxury hotels.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication, negotiation and customer relationship skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of service, interpersonal skills and excellent presentation.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to work under pressure and achieve business objectives.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My mastery of computer tools and office software.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good organizational and prioritization skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit, autonomy and proactivity.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluency in French and English is required; any other language is an asset.</font></font></li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Join a hotel that's part of the Accor network, a group that brings together more than 5,500 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Here, we believe in you and what you bring to the table. Opportunities for growth and development abound. Every project, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Reservation Agent is responsible for processing reservation requests for the Sofitel Thalassa Algiers Club des Pins. They ensure the sale of hotel rooms and services in accordance with Sofitel standards, while guaranteeing a seamless, personalized, and high-quality customer experience. They contribute to optimizing revenue by applying sales techniques and adhering to established pricing strategies.</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Process booking requests via phone, email and other channels</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Enter and modify reservations in the PMS system (Opera or other)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Verify the accuracy of the information (prices, segments, customer profiles, conditions)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure rigorous monitoring of client files</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Responding to inquiries regarding hotel services</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Present current offers and promotions</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Adhere to the pricing strategies communicated by Revenue Management</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to optimizing the conversion rate</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To offer a professional and warm welcome at every interaction</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring a service that meets Sofitel standards</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing specific customer requests (VIP, preferences, special occasions)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Handle simple complaints and escalate them to the supervisor</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communicating important information to other departments</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure proper communication of instructions between shifts</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in team briefings and meetings</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain a professional and neat appearance</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Adhere to internal procedures and quality standards</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring the confidentiality of customer data</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Graduate in hospitality/tourism preferred</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Previous experience in reservations, front office or customer relations preferred</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in 4* or 5* hotels is a plus</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluency in French and English</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of computer tools (Word, Excel, Outlook)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of a hotel PMS (ideally Opera)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of booking channels (OTA, corporate, leisure)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer service orientation</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good oral and written communication</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organization and rigor</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Attention to detail</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to work in a team</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Dynamism and responsiveness</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business acumen</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Neat presentation</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Politeness and professionalism</font></font></p>