وظائف موظف حجز في الجزائر

<p><font dir="auto" ><font dir="auto" >To provide a personalized and proactive concierge service, to guide and support clients throughout their stay, and to contribute to bringing the art of hospitality to life, under the responsibility of the Head Concierge.</font></font></p><p><font dir="auto" ><font dir="auto" >Main Missions:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Participate in training on the standards of the Sofitel concierge service.</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to building the address book and network of local partners.</font></font></li><li><font dir="auto" ><font dir="auto" >Training in external booking tools and internal concierge procedures.</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in the preparation of customer information materials (address guide, local sales pitch).</font></font></li><li><font dir="auto" ><font dir="auto" >Welcoming and guiding customers, responding to their requests for information.</font></font></li><li><font dir="auto" ><font dir="auto" >Organize reservations (restaurants, excursions, transport, shows) and respond to special requests.</font></font></li><li><font dir="auto" ><font dir="auto" >Managing customer mail, messages and parcels.</font></font></li><li><font dir="auto" ><font dir="auto" >Coordinate with the baggage handler and valet for the handling of clients and their belongings.</font></font></li><li><font dir="auto" ><font dir="auto" >Provide personalized follow-up for VIP and long-stay requests in conjunction with the Front Office.</font></font></li><li><font dir="auto" ><font dir="auto" >Maintain relationships with external partners (restaurants, transport, culture, excursions).</font></font></li><li><font dir="auto" ><font dir="auto" >To contribute to the rapid resolution of any problem encountered by the client.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" ><font dir="auto" >Diploma in hospitality or tourism.</font></font></li><li><font dir="auto" ><font dir="auto" >Minimum 2 years experience in concierge services or customer relations, ideally in a luxury hotel.</font></font></li><li><font dir="auto" ><font dir="auto" >Mastery of French and Arabic; fluent English essential.</font></font></li><li><font dir="auto" ><font dir="auto" >Good knowledge of Algiers and its region (culture, restaurants, leisure).</font></font></li><li><font dir="auto" ><font dir="auto" >Sense of service, discretion, impeccable presentation.</font></font></li><li><font dir="auto" ><font dir="auto" >R: activity, autonomy and initiative.</font></font></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Logistics Supervisor is to oversee and coordinate the logistics operations within an organization, ensuring efficient transportation, distribution, and storage of goods and materials. This role involves managing a team of logistics personnel, including drivers, warehouse workers, and administrative staff, to optimize productivity and meet operational goals. Additionally, The Logistics Supervisor is responsible for planning and scheduling logistics activities, monitoring inventory levels, and implementing process improvements to enhance efficiency and cost-effectiveness. They play a critical role in ensuring timely delivery of products, maintaining accurate records, and upholding safety and regulatory compliance standards within the logistics department. </p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Ensure effective and timely implementation of all Logistics daily operational goals.</p><br> <p>Assist in developing logistics programme along with support plans, budget requirements and organization timelines for new operations.</p><br> <p>Maintain and manage relations with warehouses, carriers, customs broker, and customers.</p><br> <p>Negotiate and support logistics costs meant for 3rd party logistics providers assisting yearly budget goals.</p><br> <p>Ensure that all parties are working together to guarantee that shipments are packed, sent and delivered in a timely manner.</p><br> <p>Develop logistics programme along with support plans, budget requirements and organization timelines for new operations.</p><br> <p>Assist in the evaluation of potential logistic suppliers and appropriate delivery management booking systems.</p><br> <p>Coordinate and present logistics support to ongoing operations.</p><br> <p>Assist in developing and executing tools and methodologies to enable effective implementation of logistic plans.</p><br> <p>Assist in designing and developing standard operating methods to manage logistics operations efficiently.</p><br> <p>Plan or implement improvements to internal or external logistics systems or processes.</p><br> <p>Comply with all applicable Company directives, policies, and procedures.</p><br> <p>Ensure the organization’s safety policies are strictly followed.</p><br> <p>Assist in developing and maintaining logistic process documentation.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p>Establish and manage relations with warehouses, carriers, customs broker, and customers.</p><br> <p>Ensure customers receives their products/materials in a timely manner and good condition.</p><br> <p>Communicate effectively with clients and responding to their requirements.</p><br> <p>Ensure to develop methods of stock control, closely monitors warehousing management, and regularly submits situation reports on stocks, equipment and prepositioned goods.</p><br> <p>Ensure to plan site set-up to move labor, plant, and materials around site efficiently (e.g., hoarding, gates, site accommodation, cranes, hoists, security, temporary services, material delivery and waste management strategy, catering).</p><br> <p>Ensure to plan internal and external logistics routes through the project phases focusing on separation of vehicles, machinery and people. Lay down areas and offloading points.</p><br> <p>Ensure to pre-plan the usage of key assets such as hoists to ensure planned assets meet the needs of the program.</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Thorough understanding of logistics principles, including transportation, inventory management, and supply chain operations.</p><br> <p>Strong leadership and managerial skills to effectively oversee logistics personnel and coordinate day-to-day operations.</p><br> <p>Excellent organizational abilities to plan and schedule logistics activities, optimize routes, and ensure timely delivery of goods.</p><br> <p>Proficiency in using logistics software and systems to track shipments, manage inventory, and analyze performance metrics.</p><br> <p>Problem-solving skills to address logistical challenges, resolve issues, and implement process improvements for enhanced efficiency.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Resilience<br>Quality<br>Leadership<br>Auditing Standards L2<br>Inventory Control L2<br>Stocking L2<br>Trade Compliance L2<br>Agility<br>Inventory Analysis &amp; Reporting L2<br>AI Fluency<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Business Administration or Supply Chain/Logistics related course<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Assurer un service de conciergerie personnalisé et anticipé, orienter et accompagner les clients tout au long de leur séjour, et contribuer à faire vivre l'art de recevoir , sous la responsabilité du Chef Concierge.</p><br><p><strong>Missions Principales:</strong></p><br><ul><li>Participer à la formation aux standards du service de la conciergerie Sofitel.</li><li>Contribuer à la construction du carnet d'adresses et du réseau de partenaires locaux.</li><li>Se former aux outils de réservation externes et aux procédures internes de conciergerie.</li><li>Participer à la préparation des supports d'information clients (guide des adresses, argumentaire local).</li><li>Accueillir et orienter les clients, répondre à leurs demandes d'information.</li><li>Organiser les réservations (restaurants, excursions, transport, spectacles) et répondre aux demandes spéciales.</li><li>Gérer le courrier, les messages et colis des clients.</li><li>Coordonner avec le bagagiste et le voiturier pour la prise en charge des clients et de leurs effets.</li><li>Assurer le suivi personnalisé des demandes VIP et longs séjours en lien avec le Front Office.</li><li>Entretenir les relations avec les partenaires externes (restaurants, transport, culture, excursions).</li><li>Contribuer à la résolution rapide de toute problématique rencontrée par le client.</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché :</strong></p><br><ul><li>Diplôme en hôtellerie ou tourisme.</li><li>Expérience de 2 ans minimum en conciergerie ou en relation client, idéalement en hôtel de luxe.</li><li>Maîtrise du français et de l'arabe ; anglais courant indispensable.</li><li>Bonne connaissance d'Alger et de sa région (culture, restauration, loisirs).</li><li>Sens du service, discrétion, présentation impeccable.</li><li>Réactivité, autonomie et esprit d'initiative.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Supervise reception teams: He manages receptionists, ensures their proper distribution across different shifts, and oversees their continuous training. Optimize customer experience: He guarantees a personalized and professional welcome for every client, responds to their requests, and proactively manages complaints. Manage reservations and occupancy: He oversees online and telephone reservations, adjusts availability, optimizes occupancy rates, and room allocation. Coordinate with other departments: He works in conjunction with housekeeping, maintenance, and catering services to ensure a seamless stay for clients. Ensure administrative management: He controls invoices, payments, activity reports, and ensures the smooth operation of hotel management software. Guarantee compliance with quality standards: He ensures that the reception adheres to the standards of the establishment or hotel group and proposes areas for improvement. Participate in commercial development: He may be involved in loyalty and promotion activities for the establishment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Mastery of hotel management software</p><p>He uses tools such as Opera, Fidelio, or other PMS daily to manage reservations and customer follow-up.</p><p>Knowledge of administrative management</p><p>He knows how to manage payments, prepare invoices, and track reception performance indicators.</p><p>Practice of foreign languages</p><p>English is essential, one or more other languages are a real asset for welcoming international clientele.</p><p>Managerial skills</p><p>He manages his team, organizes schedules, and ensures the motivation and continuous training of receptionists.</p><p>Knowledge of hotel standards and procedures</p><p>He must apply quality standards, safety rules, and internal procedures of the establishment.</p><p>Qualities of reception managers</p><p>Sense of welcome: Warm and available, he places the client's well-being at the heart of his priorities. Reactivity: Faced with unforeseen events (overbooking, complaints, emergencies), he knows how to react quickly and effectively. Diplomacy: He handles conflicts and dissatisfactions with calm and courtesy. Rigor: Compliance with procedures and precision in administrative tasks are essential. Leadership: He leads his team towards excellence, being both demanding and benevolent.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing).</p> <p> </p> <p>Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS </p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 2 years of related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None </p> <p> </p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: The Reservations Manager is responsible for the strategic and operational management of the Reservations department at the Sofitel Thalassa Algiers Club des Pins. They ensure the optimization of room revenue, the implementation of pricing strategies, and the performance of distribution channels, while guaranteeing a high level of customer service in accordance with Sofitel and Accor standards. They lead and develop the Reservations team to optimize conversion rates, sales quality, and the overall profitability of the hotel. Main Responsibilities: Reservations Department Management Supervise the daily operations of the Reservations department and ensure compliance with standards and procedures Ensure the quality and consistency of information communicated to customers across all channels (telephone, email, OTA) Ensure the optimization of request processing and the efficient management of call and email volumes Guarantee the accuracy of reservations (rates, segments, customer profiles, conditions) Respond to customer requests according to defined service standards Revenue Management &amp; Distribution Implement pricing and sales strategies in coordination with the Revenue Manager Monitor pick-up, booking trends, and adjust sales priorities Participate in the implementation of pricing offers (rate creation, testing, internal communication) Optimize sales through upselling and cross-selling Ensure a good understanding of market segments and distribution channels Reporting &amp; Analysis Contribute to the preparation of daily reports, Weekly and monthly (production and activity) Monitoring key performance indicators (conversion, no-shows, cancellations, production per channel) Analyzing performance and proposing improvement actions Team Management Supervising and training Reservations department staff Regularly evaluating team performance Developing staff professional skills (sales, tools, standards) Overseeing the team's presentation, attitude, and professionalism Creating schedules based on activity and budget Internal Coordination &amp; Communication Ensuring smooth communication with the Front Office, Sales, Revenue, and Finance departments Participating in briefings, meetings, and training sessions Ensuring effective information sharing (shifts, instructions, priorities) Coordinating with other departments to guarantee a seamless customer experience Other Responsibilities Ensuring compliance with security procedures and internal standards Maintaining a high level of presentation and professionalism Report technical malfunctions and track their resolution</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Qualifications</font></font></h2><p><font dir="auto" ><font dir="auto" >University degree. Minimum 3 years of experience in a similar role or in customer service/reservations. Proven experience in a 4* or 5* hotel environment. Fluency in French and English (spoken and written). Proficiency in computer tools (Microsoft Office: Word, Excel, Outlook, PowerPoint). Proficiency in a hotel PMS (ideally OPERA). Good knowledge of distribution channels (OTA, GDS, corporate). Leadership and managerial skills. Excellent customer service skills. Strong organizational and analytical skills. Attention to detail and rigor. Team spirit and collaboration. Dynamism and proactivity. Ability to motivate and develop teams. Neat appearance and professional attitude. Results and performance-oriented.</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Career Category</b>Administrative<b>Job Description</b><p><b><u>Responsibilities</u></b></p><br><p>Reporting to the General Manager of Maghreb Cluster, the Associate Project Management the serves as the primary point of contact for one or multiple departments, coordinating day-to-day administrative and operational activities :</p><br><p>I.<b>I. Office Administration &amp; Operations Coordination</b></p><br><ul><li><p><b>Office Management &amp; Administration (Office Management/Admin</b>, IS &amp; IT, Telecommunications)</p><br></li><li><p><b>Office Purchasing &amp; Supplier Management</b>, including vendor coordination and follow-up</p><br></li><li><p><b>Administrative Management, </b>including purchase orders (POs), invoicing, and payment processing</p><br></li><li><p><b>Third Party Partner Coordination </b>on administrative and operational matters</p><br></li><li><p><b>Office Network &amp; Facilities Management, </b>including office rent <b>and infrastructure follow-up</b></p><br></li><li><p><b>Meeting &amp; Event Coordination</b>, including cycle meetings and other Leadership Team–related events</p><br></li><li><p><b>IT Equipment &amp; Material Management, </b>including purchasing and asset follow-up</p><br></li><li><p><b>IT Coordination, </b>acting as liaison between IT MEA and external IT service providers</p><br></li><li><p><b>New Hire IT Setup</b>, ensuring availability and security of IT equipment</p><br></li><li><p><b>Telecommunications Management, </b>including voice and data services (Ooredoo), follow-up, and payments</p><br></li><li><p><b>Administrative OpEx &amp; Budget Management</b>, including tracking and reporting</p><br></li></ul><p>·</p><br><p><b>II – Internal Communication </b></p><br><ul><li><p>Drive internal communication initiatives to enhance alignment and employee engagement</p><br></li><li><p>Produce and edit high-quality internal newsletters with a strong focus on clarity and impact</p><br></li><li><p>Provide direct communication support to the General Manager for official announcements and</p><br></li></ul><p><b>III. GM &amp; Leadership Team Support / Governance</b></p><br><ul><li><p>Provide high-level administrative and organizational support to the General Manager (GM) and Leadership Team (LT)Coordinate cross-functional projects and initiatives as required</p><br></li><li><p>Organize and support Leadership Team meetings, Business Reviews, Town Halls, staff events, internal events, and all GM-led meetings (e.g., Coffee Connect)Manage GM and LT calendars, including scheduling, prioritization, and coordination of meetings</p><br></li><li><p>Arrange travel and logistics for the GM and prepare expense reports as required</p><br></li><li><p>Maintain and regularly update distribution lists, contact databases, and personnel records</p><br></li><li><p>Coordinate mailings, courier services, and deliveries</p><br></li><li><p>Organize local and international internal and external meetings, including travel arrangements, meeting logistics, and visitor accommodations</p><br></li><li><p>Manage meeting room logistics, including room bookings, catering, and audiovisual/equipment requirements</p><br></li><li><p>Prepare all meetings agendas</p><br></li></ul><p><b>IV. Cross-Functional &amp; Team Support</b></p><br><p>Works closely with cross-functional teams to ensure smooth administrative execution and compliance, including:</p><br><ul><li><p><b>Coordinating team expenses (NDF &amp; BIZ HRS</b>) with Amgen staff and ALPHAREP</p><br></li><li><p>Preparing and following up on <b>G50 monthly </b>statements</p><br></li><li><p>Supporting the <b>Regulatory Affairs (RA) team</b>, including POs and payments related to RA fees</p><br></li><li><p>Leading office management activities, ensuring smooth daily operations</p><br></li><li><p>Ordering office supplies and arranging related purchase orders</p><br></li><li><p>Proactively supporting the preparation of presentations, cluster newsletters, and internal communications</p><br></li><li><p>Managing administrative aspects of relationships with external experts, vendors, and service providers</p><br></li></ul><p><b><u>Qualifications</u></b></p><br><p><b>Minimum Requirements</b></p><br><ul><li><p>University Diploma</p><br></li><li><p>Minimum 3 to 5 years related experience in administrative support role</p><br></li><li><p>Experience using MS Office tools</p><br></li><li><p>Fluency in local language and English</p><br></li></ul><p><b>Preferred Requirements</b></p><br><ul><li><p>Experience in similar or related disciplinary and/or international environment</p><br></li><li><p>Basic knowledge of the function/business area supported such as safety, sales, customer service, etc.</p><br></li><li><p>Familiarity with terminology of area supported such as Marketing, Medical, Clinical Research, Logistics etc.&nbsp;</p><br></li></ul><p><b><u>Competencies</u></b></p><br><p><b>Communication &amp; Interpersonal Skills</b></p><br><ul><li><p>Communicates clearly, accurately, and effectively, both verbally and in writing</p><br></li><li><p>Adapts communication style to suit different audiences, including regular interaction with executives, stakeholders, and external partners</p><br></li><li><p>Builds and maintains effective working relationships across teams and functions</p><br></li></ul><p><b>Organization &amp; Execution</b></p><br><ul><li><p>Demonstrates strong organizational and time-management skills while balancing multiple priorities and stakeholders</p><br></li><li><p>Applies a high level of attention to detail in all activities</p><br></li><li><p>Ensures adherence to policies, processes, and procedural requirements</p><br></li></ul><p><b>Service Orientation &amp; Teamwork</b></p><br><ul><li><p>Demonstrates a strong service-oriented mindset and commitment to operational excellence</p><br></li><li><p>Leads by example in promoting collaboration, teamwork, and a positive work environment</p><br></li></ul><p><b>Adaptability &amp; Learning</b></p><br><ul><li><p>Shows flexibility and openness to change in a dynamic environment</p><br></li><li><p>Demonstrates a willingness to learn new tools, processes, and ways of working</p><br></li></ul><p><b>Language Skills</b></p><br><ul><li><p>Proficient in English (written and spoken)</p><br></li></ul>. </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing).<br>Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS&nbsp;<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations within our hybrid AI + human environment.<br> In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for at least one major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required).<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><span>Role Title</span><br><p><strong><span>Customer Service and Sales Assistant</span></strong></p><br><br><span>Role Information</span><br><p><strong><span>&nbsp;Pay Band</span></strong></p><br><br><p><strong><span>&nbsp;Location</span></strong></p><br><br><p><strong><span>&nbsp;Duration</span></strong></p><br><br><p><strong><span>&nbsp;Reports to:</span></strong></p><br><br><p><strong><span>Hourly Paid</span></strong></p><br><br><p><strong><span>Algiers, Algeria</span></strong></p><br><br><p><strong><span>1 year (renewable)</span></strong></p><br><br><p><strong><span>Customer Services and Sales Manager Algeria</span></strong></p><br><br>&nbsp;<br><span>Role purpose</span><br><p><span>To project a professional image of British Council and provide a high quality and integrated enquiry and consultancy service for all British Council’s English and Exams activities, product, and services. To demonstrate the required attitudes, skills, behaviors and knowledge in accordance with British Council Customer Service Standards. </span></p><br><br><p><span>To promote and cross sell British Council products and services meeting British Council sales targets (new and existing students/candidates), Key Performance Indicators (KPIs) and supporting Teaching Centre and Exams teams to achieve their annual business targets and objectives</span></p><br><br>&nbsp;<br><span>About us </span><br><p><span>The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.</span></p><br><br><br><p><span>We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.</span></p><br><br><br><p><span>The British Council is an equal opportunities and diversity employer, and the post-holder will play a role in ensuring that Equality, Diversity, and Inclusion polices are consistently applied through the Human Resources operation. </span></p><br><br><br><p><span>The British Council has a fundamental duty of care of all children engaged in activities with us under our mandatory Child Protection Policy. All our employees must be familiar with and follow the Child Protection Code of Conduct. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.</span></p><br><br><br><br><br><span>Geopolitical/SBU/Function overview:</span><br><p><span>Algeria is the largest country in Africa with a population of 41 million, the second largest in MENA, speaking Arabic, French and a significant number of Amazigh (Berber) languages. 70% of the population is under 30 years of age. A stated objective of the Algerian government is to create economic growth and jobs to meet the aspirations of young people. Education is a priority, with high levels of investment. With its demographic boom school and university education has expanded greatly. </span></p><br><br><br><p><span>The team will be based in Algiers and will consist of 2 Customer Services and Sales Advisors, 2 Customer Service and Sales Assistants, 10 consultants, and a Customer Services and Sales Manager (CSM) reporting to the Cluster Customer Management and Sales Lead (Algeria, Morocco and Tunisia). </span></p><br><br><br><p><span>Our vision is to offer the most Trustworthy, Inspiring and Effective customer service, requiring the least effort from our customers, and where customers experience an outstanding service that enhances the reputation of the British Council.</span></p><br><br><br><p><span>British Council MENA Customer Services and Sales teams will maintain standard Key Performance Indicators that will be evidenced by the annual Mystery Shopping and Customer Effort Assessment. These standards will be reflected in the day to day operations and deliverables.</span></p><br><br><span>Main opportunities/challenges for this role:</span><br><p><span>The Customer Services and Sales Team across the cluster works on a shift basis designed to meet customers’ needs within operational constraints. On occasions, the post holder might be required to work outside the standard working hours and during the weekend. Any additional hours worked will be compensated according to British Council policy.</span></p><br><br><br><p><span>Post holders may be assigned to the specialised hubs or teams and rotated between the hubs regularly, in order to provide them with an opportunity to broaden their skills and gain experience.</span></p><br><br><span>Main Accountabilities:</span><br><p><strong><span>New &amp; existing customer enquiries </span></strong></p><br><br><ul><li><span>To meet and greet face to face customers and respond to all customer enquiries – face to face, calls, emails and social media with a polite and pleasant manner following British Council standards and service strategies e.g. call greeting, call handling, and call closing </span></li><li><span>To generate and/or raise interest level of customers to book them for a placement test or consultation, register for an Exam or attend an event.</span></li><li><span>To create CRM accounts/leads/opportunities/cases immediately when an enquiry is received from a customer.&nbsp; CRM records must be updated from time to time so that there is a complete history of actions/communications with the customer and sales performance can be monitored. </span></li><li><span>To follow up with customers to remind them of their consultation appointment and course/exam/event registration prior to the date of the activities.</span></li><li><span>To offer a one-stop solution or pass enquiries and complaints to the right person, team, or department for their timely follow-up with customers</span></li><li><span>To accept and process refunds and transfer requests from existing customers according to the policy</span></li></ul><br><p><strong><span>Sales</span></strong></p><br><br><ul><li><span>To meet or exceed sales targets (new and existing students) and KPIs </span></li><li><span>To administer placement tests and provide consultation services to students on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale</span></li><li><span>To register Exams candidates online in a professional and friendly manner </span></li><li><span>To cross sell relevant British Council services and products where appropriate</span></li><li><span>To carry out after sales follow up and phone existing students to remind them to re-register for the next term and understand and log their reasons for not continuing with the British Council.</span></li><li><span>To make outbound calls to prospective and existing Exams candidates to improve sales conversions</span></li></ul><br><p><strong><span>Registration &amp; Financial Compliance: </span></strong></p><br><br><p><strong><span>In line with the regional cash handling policy Customer Services Advisor is required to:</span></strong></p><br><br><ul><li><span>Collect&nbsp;income received and transfer it accurately onto SAP or other financial systems, to maintain records on the system and complete daily reconciliations </span></li><li><span>Ensure that all income collected is reconciled and posted accurately in system</span></li><li><span>Meet requirements of audit and financial reporting and any discrepancy is reported to line management within stipulated deadline</span></li></ul><br><p><strong><span>Product and offer knowledge</span></strong></p><br><br><ul><li><span>To acquire and always maintain an excellent level of product knowledge by attending product training and observing classes.&nbsp; </span></li><li><span>To acquire and always maintain an excellent knowledge of pricing, discounts and offers.</span></li></ul><br><p><strong><span>Systems and record keeping</span></strong></p><br><br><ul><li><span>To be proficient in using relevant systems, such as call centre system, CRM, student registration system (TCMS) and on-line booking systems.</span></li><li><span>To maintain and update all databases and statistics and reports in a timely and accurate manner.</span></li></ul><br><p><strong><span>Other support duties</span></strong></p><br><br><ul><li><span>To participate and/or provide sales support in all sales and marketing events (in or out of the centre) to create awareness and generate leads for the centre.</span></li></ul><ul><li><span>Ensure the front of house and consultation areas are suitably stocked with up-to-date display and promotional materials</span></li></ul><ul><li><span>Provide verification services for UK certificates</span></li><li><span>Conduct telephone-based surveys or gather other customer data</span></li></ul><p><span>Regularly observe Teaching Centre classes and/or visit Exams venues</span></p><br><br><br><p><strong><em><span>Other Responsibilities and main duties</span></em></strong></p><br><br><p><span>As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues across the cluster in tasks that ensure the smooth running of the operations. This might include participation in Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch Promotions for example.&nbsp;&nbsp; You may also be required to perform other duties as directed by Line Manager.</span></p><br><br><span>Key Relationships:</span><br><p><span>Maintain close working relationship with wider Cluster Customer Service team and attend all briefings and meetings. </span></p><br><br><br><p><strong><em><span>Internal</span></em></strong></p><br><br><p><span>Customer Services and Sales colleagues and temporary staff, Teaching and Exams Management, Teachers, Marketing Team, Projects Team, Regional &amp; Global Customer Services and Sales Teams</span></p><br><br><br><p><strong><em><span>External</span></em></strong></p><br><br><p><span>Students, Candidates, Partners, Corporate Clients and other customers</span></p><br><br><br><br><span>Role Requirements:</span><br><p><strong><span>Threshold requirements:</span></strong></p><br><br><p><strong><span>Assessment stage</span></strong></p><br><br><p><strong><span>Passport requirements/ Right to work in country</span></strong></p><br><br><p><span>Post holder must be eligible to work in Algeria </span></p><br><br><br><p><span>Shortlisting</span></p><br><br><p><strong><span>Direct contact or managing staff working with children?</span></strong></p><br><br><p><span>Yes. Some British Council customers may be under 18 years so appropriate police check required </span></p><br><br><br><p><span>N/A</span></p><br><br><p><strong><span>Notes</span></strong></p><br><br><p><span>Appropriate police check mandatory </span></p><br><br><p><span>Three satisfactory references required</span></p><br><br><br><p><span>Our normal opening hours are 8 am to 7 pm 7 days a week. The role will regularly require some evening work and may occasionally require a split shift. Some unsocial hours and weekend work may be required</span></p><br><br><br><p><strong><span>Person Specification:</span></strong></p><br><br><br><p><strong><span>Language requirements </span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good written and oral communication skills in English APTIS test (CEFR B2) and fluency in French and Arabic</span></li></ul><p><span>N/A</span></p><br><br><p><span>Shortlisting and interview</span></p><br><br><p><strong><span>Qualifications</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>High School Certificate</span></li></ul><ul><li><span>University degree</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Knowledge &amp; Experience</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Experience in a customer service and sales role </span></li></ul><ul><li><span>Tele-sales experience</span></li><li><span>Education sector experience</span></li><li><span>Knowledge of CRM</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Skills (if any)</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good communication skills and proven ability to build rapport with customers</span></li></ul><p><span>Shortlisting AND Interview</span></p><br><br><p><strong><span>British Council Behaviours</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Connecting with others (essential):</span></em></strong></p><br><br><p><span>Making regular opportunities to understand others better</span></p><br><br><br><p><strong><em><span>Creating shared purpose</span></em></strong><span> <strong><em>(essential)</em></strong></span></p><br><br><p><span>Communicating an engaging picture of how we can work together</span></p><br><br><br><p><strong><em><span>Making it happen (essential):</span></em></strong></p><br><br><p><span>Delivering clear results for the British Council</span></p><br><br><br><p><strong><em><span>Working together (essential): </span></em></strong></p><br><br><p><span>Establishing a genuinely common goal with others</span></p><br><br><br><p><strong><em><span>Being accountable (essential):</span></em></strong></p><br><br><p><span>Delivering my best work in order to meet my commitments</span></p><br><br><br><p><strong><em><span>Shaping the future (essential):</span></em></strong></p><br><br><p><span>Looking for ways in which we can do things better </span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><em><span>Performance management</span></em></p><br><br><p><strong><span>British Council Core Skills</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Communicating &amp; Influencing (Level 1) </span></em></strong></p><br><br><p><strong><span>Communicates clearly &amp; effectively: </span></strong><span>Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing. </span></p><br><br><br><p><strong><em><span>Analysing data and problems (Level 1)</span></em></strong></p><br><br><p><strong><span>Is systematic: </span></strong><span>Breaks down problems into a list of tasks to be done and decides on appropriate action<strong>. </strong></span></p><br><br><br><p><strong><em><span>Using technology (Level 1)</span></em></strong></p><br><br><p><strong><span>Operates as a basic user of information systems, digital and office technology: </span></strong><span>Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.</span></p><br><br><br><p><strong><em><span>Planning &amp; Organizing (Level 1)</span></em></strong></p><br><br><p><strong><span>Is methodical: </span></strong><span>Able to plan own work over short timescales for routine or familiar tasks and processes.</span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><strong><span>Prepared by: </span></strong></p><br><br><p><strong><span>Date:</span></strong></p><br><br><p><span>Priya Varma,</span><span>Regional Customer Management and Sales Lead</span></p><br><br><p><strong><em><span>13 April 2021</span></em></strong></p><br><br><br> </div>