وظائف موظف حجز في الجزائر 2026 | قدم الان علي 31 وظيفة

من ٠ إلى ٠ سنة Naukri Gulf

Ticketing Agent

On-site - الجزائر - الجزائر العاصمة ١٤ يوليو ٢٠٢٦

الإنشاءات والعقارات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Welcome and guide customers. Sell and issue tickets according to current procedures. Manage reservations, modifications, and cancellations. Collect payments and ensure cash register maintenance. Inform customers about schedules, fares, and travel or access conditions. Handle first-level complaints.</div></section><section>Desired Candidate ProfileBac or Bac+2 in commerce, management, tourism, or equivalent. Experience in a similar role is an asset. Good command of computer tools.</section>

من ٠ إلى ٠ سنة Naukri Gulf

Reservation Manager

On-site - الجزائر - الجزائر العاصمة ٣٠ يونيو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Join a hotel that's part of the Accor network, a group that brings together more than 5,500 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Here, we believe in you and what you bring to the table. Opportunities for growth and development abound. Every project, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.The Reservations Manager is responsible for the strategic and operational management of the Reservations department at the Sofitel Thalassa Algiers Club des Pins. They ensure the optimization of accommodation revenue, the implementation of pricing strategies, and the performance of distribution channels, while guaranteeing a high level of customer service in accordance with Sofitel and Accor standards. They lead and develop the Reservations team to optimize conversion rates, sales quality, and the overall profitability of the hotel.Main Missions:Reservations service management<ul><li>Supervise the daily operations of the Reservations department and ensure compliance with standards and procedures.</li><li>Ensure the quality and consistency of information communicated to customers across all channels (telephone, email, OTA)</li><li>Ensure the optimization of request processing and the efficient management of call and email volumes.</li><li>Ensure the accuracy of reservations (prices, segments, customer profiles, conditions)</li><li>Respond to customer requests according to defined service standards</li></ul>Revenue management & distribution<ul><li>Implement pricing and sales strategies in coordination with the Revenue Manager</li><li>Track pick-up, booking trends and adjust sales priorities</li><li>Participate in the implementation of pricing offers (creation of rates, testing, internal communication)</li><li>Optimize sales through upselling and cross-selling</li><li>Ensuring a good understanding of market segments and distribution channels</li></ul>Reporting & analyse<ul><li>Contribute to the preparation of daily, weekly and monthly reports (production and activity)</li><li>Monitor key performance indicators (conversion, no-shows, cancellations, production per channel)</li><li>Analyze performance and propose improvement actions</li></ul>Team management<ul><li>Supervise and train the staff of the Reservations department</li><li>to regularly evaluate the performance of the teams</li><li>To develop the professional skills of employees (sales, tools, standards)</li><li>Oversee the presentation, attitude, and professionalism of the team.</li><li>develop schedules based on activity and budget</li></ul>Coordination & communication interne<ul><li>Ensure smooth communication with the Front Office, Sales, Revenue and Finance departments</li><li>Participate in briefings, meetings and training sessions</li><li>Ensure proper transmission of information (shifts, instructions, priorities)</li><li>Coordinate with other departments to ensure a seamless customer experience</li></ul>Other responsibilities<ul><li>Ensure compliance with security procedures and internal standards</li><li> </li></ul></div></section><section>Desired Candidate Profile<ul><li>University degree</li><li>Minimum 3 years of experience in a similar role or in customer service/reservations</li><li>Proven experience in a 4* or 5* hotel environment</li><li>Mastery of French and English (spoken and written)</li><li>Good mastery of computer tools (Microsoft Office: Word, Excel, Outlook, PowerPoint)</li><li>But sadly it is a PMS h loom (sometimes OPERA)</li><li>Good knowledge of distribution channels (OTA, GDS, corporate)</li><li>Leadership et comp tences manag riales</li><li>Excellent customer service skills</li><li>Strong organizational and analytical skills</li><li>Attention to detail and rigor</li><li>Team spirit and collaboration</li><li>Dynamism and proactivity</li><li>Ability to motivate and develop teams</li><li>Neat appearance and professional attitude</li><li>Results and performance orientation</li></ul></section>

من ٠ إلى ٠ سنة بيت.كوم

Reservation Manager

On-site - الجزائر ٢٩ يونيو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description de l'entreprise Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète. Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort. Description du poste Le/La Reservation Manager est responsable de la gestion stratégique et opérationnelle du service Réservations au Sofitel Thalassa Algiers Club des Pins. Il/Elle veille à l’optimisation des revenus hébergement, à l’application des stratégies tarifaires et à la performance des canaux de distribution, tout en garantissant un haut niveau de service client conforme aux standards Sofitel et Accor. Il/Elle encadre et développe l’équipe Réservations afin d’optimiser le taux de conversion, la qualité des ventes et la rentabilité globale de l’hôtel. Principales Missions :  Gestion du service Réservations <ul><li>Superviser les opérations quotidiennes du service Réservations et garantir le respect des standards et procédures</li><li>Assurer la qualité et la cohérence des informations communiquées aux clients sur tous les canaux (téléphone, email, OTA)</li><li>Veiller à l’optimisation du traitement des demandes et à la gestion efficace des volumes d’appels et emails</li><li>Garantir l’exactitude des réservations (tarifs, segments, profils clients, conditions)</li><li>Répondre aux demandes clients selon les standards de service définis</li></ul>Revenue management & distribution <ul><li>Mettre en œuvre les stratégies tarifaires et commerciales en coordination avec le Revenue Manager</li><li>Suivre le pick-up, les tendances de réservation et ajuster les priorités de vente</li><li>Participer à la mise en place des offres tarifaires (création des rates, tests, communication interne)</li><li>Optimiser les ventes via upselling et cross-selling</li><li>Assurer une bonne maîtrise des segments de marché et des canaux de distribution</li></ul>Reporting & analyse <ul><li>Contribuer à la préparation des rapports quotidiens, hebdomadaires et mensuels (production et activité)</li><li>Suivre les indicateurs clés de performance (conversion, no-show, cancellations, production par canal)</li><li>Analyser les performances et proposer des actions d’amélioration</li></ul>Management de l’équipe <ul><li>Encadrer et former les collaborateurs du service Réservations</li><li>Évaluer régulièrement la performance des équipes</li><li>Développer les compétences métier des collaborateurs (vente, outils, standards)</li><li>Superviser la présentation, l’attitude et le professionnalisme de l’équipe</li><li>Élaborer les plannings en fonction de l’activité et du budget</li></ul>Coordination & communication interne <ul><li>Assurer une communication fluide avec les départements Front Office, Sales, Revenue et Finance</li><li>Participer aux briefs, réunions et formations</li><li>Veiller à une bonne transmission des informations (shift, consignes, priorités)</li><li>Coordonner avec les autres départements pour garantir une expérience client fluide</li></ul>Autres responsabilités <ul><li>Veiller au respect des procédures de sécurité et des normes internes</li><li>Maintenir un haut niveau de présentation et de professionnalisme</li><li>Signaler les dysfonctionnements techniques et suivre leur résolution</li></ul> Qualifications <ul><li>Diplôme universitaire</li><li>Minimum 3 ans d’expérience dans un poste similaire ou dans les services clients/réservations</li><li>Expérience confirmée en environnement hôtelier 4* ou 5*</li><li>Maîtrise du français et de l’anglais (oral et écrit)</li><li>Bonne maîtrise des outils informatiques (Microsoft Office : Word, Excel, Outlook, PowerPoint)</li><li>Maîtrise d’un PMS hôtelier (idéalement OPERA)</li><li>Bonne connaissance des canaux de distribution (OTA, GDS, corporate)</li><li>Leadership et compétences managériales</li><li>Excellent sens du service client</li><li>Forte capacité d’organisation et d’analyse</li><li>Sens du détail et rigueur</li><li>Esprit d’équipe et collaboration</li><li>Dynamisme et proactivité</li><li>Capacité à motiver et développer les équipes</li><li>Présentation soignée et attitude professionnelle</li><li>Orientation résultats et performance</li></ul> </div>

من ٠ إلى ٠ سنة بيت.كوم

Reservation Supervisor

On-site - الجزائر ١٥ يوليو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description de l'entreprise Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète. Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort. Description du poste Le/La Reservation Supervisor est responsable de la gestion quotidienne du service Réservations du Sofitel Thalassa Algiers Club des Pins. Il/Elle veille à l’optimisation des ventes, à l’application des stratégies tarifaires et à la qualité du service client, dans le respect des standards Sofitel et des procédures Accor. Il/Elle encadre l’équipe Réservations afin de garantir une gestion efficace des demandes, d’optimiser le taux de conversion et de maximiser le chiffre d’affaires hébergement, tout en assurant une expérience client fluide et personnalisée. Missions Principales : <ul><li>Superviser le traitement des réservations individuelles, groupes, corporate et OTA</li><li>Contrôler l’exactitude des données (tarifs, segments, profils clients, conditions)</li><li>Assurer le suivi des disponibilités et des allotements</li><li>Effectuer des contrôles réguliers (qualité des réservations, dossiers VIP, repeat guests)</li><li>Garantir le respect des standards de service Sofitel</li><li>Encadrer, former et motiver les agents de réservation</li><li>Organiser le planning de travail selon l’activité (pick-up)</li><li>Suivre les performances individuelles et collectives (productivité, qualité, conversion)</li><li>Assurer la montée en compétences de l’équipe (techniques de vente, outils, procédures)</li><li>Appliquer les stratégies de pricing définies par le Revenue Manager</li><li>Optimiser le taux de conversion et promouvoir l’upselling</li><li>Veiller à la bonne utilisation des segments de marché et codes tarifaires</li><li>Suivre les indicateurs clés : pick-up, no-show, cancellations, production par canal</li><li>Identifier les opportunités de revenus et proposer des actions d’amélioration</li><li>Garantir le respect des standards Accor et Sofitel</li><li>Assurer la confidentialité des données clients</li><li>Traiter les réclamations liées aux réservations</li><li>Participer aux démarches d’amélioration continue et de satisfaction client</li></ul> Qualifications Profil Rechérché :  <ul><li>Expérience de 1 à 3 ans dans un poste similaire en hôtellerie 4* ou 5*</li><li>Bonne connaissance du fonctionnement des réservations et des canaux de distribution (OTA, corporate, loisirs)</li><li>Maîtrise du français et de l’anglais (oral et écrit)</li><li>Connaissance des outils PMS (idéalement OPERA) et extranets</li><li>Excellentes capacités d’organisation et d’analyse</li></ul>Compétences comportementales <ul><li>Bonne communication interservices</li><li>Leadership et esprit d’équipe</li><li>Sens du service client haut de gamme</li><li>Rigueur et attention au détail</li><li>Orientation résultats et performance</li></ul> </div>

1 - 6 Years Naukri Gulf

Ticketing Agent

On-site - الجزائر - الجزائر العاصمة ٦ أغسطس ٢٠٢٦

الضيافة والسياحة

Greet, inform, and advise clients on travel offers. Handle the booking, assignment, modification, and cancellation of airline tickets. Use Global Distribution Systems (GDS) for booking management. Provide clients with information regarding schedules, fares, and travel conditions. Manage payments and prepare sales documents. Track reservations and respond to customer inquiries.Desired Candidate ProfileMinimum 1 year of professional experience as a Ticketing Agent or in a travel agency. Proficiency with a reservation system (Amadeus, Galileo, Sabre, or equivalent) preferred. Good computer skills. Excellent customer service skills, organizational skills, and attention to detail. Good communication skills and ability to work in a team.

2 - 7 Years Naukri Gulf

Travel Agent Back Office and Reservation

On-site - الجزائر - الجزائر العاصمة ٢٨ يوليو ٢٠٢٦

الضيافة والسياحة

Process reservation requests (flights, hotels, transfers, etc.). Make changes, cancellations, and confirmations of reservations. Ensure follow-up of client files until their closure. Coordinate with airlines, hotels, and other service providers. Verify the conformity of reservations and travel documents. Manage client requests and complaints within the best deadlines. Update reservation systems and databases. Respect internal procedures and processing deadlines.Desired Candidate ProfileMinimum Bac+2 in Tourism, Hotel Management, Commerce, or similar field. Minimum 2 years of experience in a similar position within a travel agency. Good oral and written expression in Arabic and French. Proficiency in a reservation software (Amadeus, Galileo, Sabre, or equivalent) is an asset.

من ٠ إلى ٠ سنة Naukri Gulf

Head of General Services

On-site - الجزائر - الجزائر العاصمة ٣ يوليو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"><ul> <li>Head of General Services</li><li> </li><li>Procedure for the implementation of purchasing programs. </li> <li>Ensures the monitoring of building maintenance and upkeep.</li> <li>Implements control measures to ensure the proper execution of maintenance and installation work for social facilities, layout and maintenance of premises.</li> <li>Ensures the monitoring of operations related to the management of water, electricity, telephone and internet consumption...). </li> <li>Takes charge of the work and operations of the management of common resources (maintenance, hygiene of buildings, management of office furniture, management of building infrastructure, management of the canteen and other common fixed installations). </li> <li>Manages external relations (booking and purchasing airline tickets, hotel reservations, welcoming VIPs, etc.).</li> <li>Ensures the purchase of consumables (office and IT supplies).</li> </ul> <ul> <li> Basic training: Bachelor's/Master's degree in financial sciences/law or equivalent: MS Office/SAGE software etc.</li> <li>4-5 years of experience in a similar position.</li> <li>Transport/ canteen (provided).</li></ul></div></section>

من ٠ إلى ٠ سنة Naukri Gulf

Commercial Associate

On-site - الجزائر - الجزائر العاصمة ١٥ يوليو ٢٠٢٦

المبيعات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"><ul> <li>Call prospects who have come through forms, messages and social networks.</li> <li>Answering incoming calls and welcoming clients to the agency.</li> <li>Identify the prospect's needs: destination, budget, level of education, objective, urgency.</li> <li>Present The US House programs in a clear and convincing manner.</li> <li>Helping the prospect choose the most suitable program.</li> <li>Book appointments with qualified prospects.</li> <li>Follow up with interested prospects until they convert.</li> <li>Update the tracking file or CRM: status, remarks, next follow-up.</li> <li>Transfer serious clients to the academic advisor.</li> </ul> <ul> <li>Very good communication in French and Algerian Arabic.</li> <li>Comfortable on the phone and face-to-face.</li> <li>Commercial acumen and the ability to persuade.</li> <li>Good listening skills and ability to handle objections.</li> <li>My proficiency with WhatsApp Business, Google Sheets or CRM.</li> <li>Dynamic, professional, punctual and results-oriented.</li> </ul> Performance indicators <ul> <li>Number of calls made.</li> <li>Number of prospective contacts.</li> <li>Number of appointments booked.</li> <li>Appointment attendance rate.</li> <li>Number of conversions to customers.</li> <li>Quality of follow-up and reminders.</li></ul></div></section>

من ٠ إلى ٠ سنة Naukri Gulf

Reservation Agent

On-site - الجزائر - الجزائر العاصمة ١٦ يوليو ٢٠٢٦

الإنشاءات والعقارات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">The Reservation Agent is responsible for processing reservation requests for the Sofitel Thalassa Algiers Club des Pins. They ensure the sale of hotel rooms and services in accordance with Sofitel standards, while guaranteeing a seamless, personalized, and high-quality customer experience. They contribute to optimizing revenue by applying sales techniques and adhering to established pricing strategies.Main Missions:<ul><li>Process booking requests via phone, email and other channels</li><li>Enter and modify reservations in the PMS system (Opera or other)</li><li>Verify the accuracy of the information (prices, segments, customer profiles, conditions)</li><li>Ensure rigorous monitoring of client files</li><li>Responding to inquiries regarding hotel services</li><li>Present current offers and promotions</li><li>Adhere to the pricing strategies communicated by Revenue Management</li><li>Contribute to optimizing the conversion rate</li><li>To offer a professional and warm welcome at every interaction</li><li>Ensuring a service that meets Sofitel standards</li><li>Managing specific customer requests (VIP, preferences, special occasions)</li><li>Handle simple complaints and escalate them to the supervisor</li><li>Communicating important information to other departments</li><li>Ensure proper communication of instructions between shifts</li><li>Participate in team briefings and meetings</li><li>Maintain a professional and neat appearance</li><li>Adhere to internal procedures and quality standards</li><li>Ensuring the confidentiality of customer data</li></ul></div></section><section>Desired Candidate ProfileDiploma in hospitality/tourism preferred. Previous experience in reservations, front office, or customer relations appreciated. Experience in 4- or 5-star hotels is a plus. Fluency in French and English. Good knowledge of computer tools (Word, Excel, Outlook). Knowledge of a hotel PMS (ideally Opera). Good understanding of booking channels (OTA, corporate, leisure). Customer service oriented. Excellent oral and written communication skills. Organized and meticulous. Attention to detail. Ability to work in a team. Dynamic and responsive. Sales-oriented. Professional appearance. Polite and professional.</section>

5 - 10 Years Naukri Gulf

Operations Assistant

On-site - الجزائر - الجزائر العاصمة ٢٤ يوليو ٢٠٢٦

الإدارة

Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.Organizational Context and Scope Under the general supervision of the overall supervision of Head od programmes , the direct supervision of Movement Operations Officer , the Operations Assistant (Data Processing), is responsible for the following duties and responsibilities.Record demographic and biographic information in MiMOSA upon receipt of the request for travel while confirming receipt to third parties, such as an embassy or Resettlement Support Center (RSC). Notify the Movement Operations Officer of the receipt of new requests for travel assistance. Secure, and account for travel documents in accordance with the local Standard Operating Procedures (SOPs). Ensure secure storage of documentation and data in accordance with IOM principles and guidelines while guaranteeing limited access to physical files. Process exit permits in close coordination with supervisors and other IOM colleagues and relevant authorities. Ensure the issuance and timely dispatch of travel documents with Operations colleagues, from booking notifications to logistical assistance with exit processes closely coordinated. Prepare all travel-ready documentation for transfer to Field Support colleagues in collaboration and coordination with supervisors while ensuring the travel bag has all necessary documentation to depart the country. Prepare reports as requested on the receipt of documentation to time of service delivery; inform supervisors on possible issues which need attention and suggest corrective actions. Report any problems encountered like denials of exit permits, reasons for such denials and possible solutions. Assist in preparing regular data mining reports in order to ensure that MiMOSA is up-to-date, accurate and maintains the integrity of relevant Movement Operations projects. Provide regular feedback on work being accomplished to the Movement Operations Officer and keep supervisors immediately informed of any issues that arise. Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases, as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA). Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert Movement Operations Officer or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners. Perform such other duties as may be assigned.Desired Candidate Profile<ul><li>Completed secondary high school education required and five years of relevant working experience; three years of working experience with a bachelor s degree. Accredited Universities are those listed in the UNESCO World Higher Education Database.</li><li>Five years of relevant working experience.</li><li>Three years of working experience with a Bachelor s degree.</li><li>Prior Movement Operations or transportation experience is a strong advantage.</li><li>Strong computer skills - Word, Excel and Internet.</li><li>Past experience with Movement Operations-related databases and systems (including iGATOR, MiMOSA, SAR and Amadeus) is a strong advantage.</li><li>Fluency in English and French is required.</li><li>Working knowledge of Arabic is an advantage.</li><li>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</li><li>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</li><li>Values - all IOM staff members must abide by and demonstrate these five values: Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage : Demonstrates willingness to take a stand on issues of importance. Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li><li>Core Competencies behavioural indicators Level 1 Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate. Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work. Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li><li>Managerial Competencies behavioural indicators Level 2, if with direct reports Leadership : Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential. Empowering others : Creates an enabling environment where staff can contribute their best and develop their potential. Building Trust : Promotes shared values and creates an atmosphere of trust and honesty. Strategic thinking and vision : Works strategically to realize the Organization s goals and communicates a clear strategic direction. Humility : Leads with humility and shows openness to acknowledging own shortcomings.</li></ul>

من ٠ إلى ٠ سنة بيت.كوم

Chatbot Developer

عن بُعد - الجزائر ٢٨ يوليو ٢٠٢٦

تكنولوجيا المعلومات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem. ai/) and build conversational bots and messaging-platform integrations within our hybrid AI + human environment. In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users. This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About the Role This is a freelance role for a Tendem project. As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications. Key Responsibilities Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms. Design and implement conversational flows, dialogue state, and fallback handling. Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate. Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources). Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates). Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling. Implement logging, monitoring, and recovery so bots stay healthy in production. Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required). Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus. Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows. We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences. Strong problem-solving skills, attention to detail, and the ability to work independently are essential. Technical Skills (Essential) At least 1 year of hands-on experience building bots for at least one major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node. js for backend bot logic. Solid experience with REST APIs, webhooks, OAuth, and async request handling. Experience with relational or NoSQL databases for storing conversation state and user data. Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus. Understanding of platform-specific limits, message templates, and approval flows (e. g., WhatsApp template messages). Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows. Self-directed work ethic with the ability to design and ship complete bots independently. Portfolio or examples of bots you've built (required). English proficiency: Upper-intermediate (B2) or above (required). Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active. Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements. Why this freelance opportunity might be a great fit for you? Work fully remote on your own schedule with just a laptop and stable internet connection. Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field. Participate in performance-based bonus programs that reward high-quality work and consistent delivery. </div>

من ٠ إلى ٠ سنة بيت.كوم

Freelance Chatbot Developer

عن بُعد - الجزائر ٥ يوليو ٢٠٢٦

تكنولوجيا المعلومات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem. ai/) and build conversational bots and messaging-platform integrations within our hybrid AI + human environment. In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users. This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About the Role This is a freelance role for a Tendem project. As a Bot Developer, you'll design, build, and refine messaging bots across WhatsApp, Telegram, Discord, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications. Key Responsibilities Build bots for WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, and similar messaging platforms. Design and implement conversational flows, dialogue state, and fallback handling. Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate. Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources). Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates). Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling. Implement logging, monitoring, and recovery so bots stay healthy in production. Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required). Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus. Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows. We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences. Strong problem-solving skills, attention to detail, and the ability to work independently are essential. Technical Skills (Essential) At least 1 year of hands-on experience building bots for major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node. js for backend bot logic. Solid experience with REST APIs, webhooks, OAuth, and async request handling. Experience with relational or NoSQL databases for storing conversation state and user data. Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus. Understanding of platform-specific limits, message templates, and approval flows (e. g., WhatsApp template messages). Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows. Self-directed work ethic with the ability to design and ship complete bots independently. Portfolio or examples of bots you've built (required). English proficiency: Upper-intermediate (B2) or above (required). Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active. Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements. Why this freelance opportunity might be a great fit for you? Work fully remote on your own schedule with just a laptop and stable internet connection. Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field. Participate in performance-based bonus programs that reward high-quality work and consistent delivery. </div>

من ٠ إلى ٠ سنة بيت.كوم

Freelance Chatbot Developer

عن بُعد - الجزائر ٢٧ يونيو ٢٠٢٦

أخرى

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem. ai/) and build conversational bots and messaging-platform integrations within our hybrid AI + human environment. In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users. This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About the Role This is a freelance role for a Tendem project. As a Bot Developer, you'll design, build, and refine messaging bots across WhatsApp, Telegram, Discord, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications. Key Responsibilities Build bots for WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, and similar messaging platforms. Design and implement conversational flows, dialogue state, and fallback handling. Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate. Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources). Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates). Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling. Implement logging, monitoring, and recovery so bots stay healthy in production. Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required). Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus. Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows. We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences. Strong problem-solving skills, attention to detail, and the ability to work independently are essential. Technical Skills (Essential) At least 1 year of hands-on experience building bots for major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node. js for backend bot logic. Solid experience with REST APIs, webhooks, OAuth, and async request handling. Experience with relational or NoSQL databases for storing conversation state and user data. Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus. Understanding of platform-specific limits, message templates, and approval flows (e. g., WhatsApp template messages). Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows. Self-directed work ethic with the ability to design and ship complete bots independently. Portfolio or examples of bots you've built (required). English proficiency: Upper-intermediate (B2) or above (required). Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active. Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements. Why this freelance opportunity might be a great fit for you? Work fully remote on your own schedule with just a laptop and stable internet connection. Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field. Participate in performance-based bonus programs that reward high-quality work and consistent delivery. </div>

من ٠ إلى ٠ سنة Naukri Gulf

Head of Reception

On-site - الجزائر - الجزائر العاصمة ٢ يوليو ٢٠٢٦

المبيعات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Supervise reception teams: He manages receptionists, ensures their proper distribution across different shifts, and oversees their continuous training. Optimize customer experience: He guarantees a personalized and professional welcome for every client, responds to their requests, and proactively manages complaints. Manage reservations and occupancy: He oversees online and telephone reservations, adjusts availability, optimizes occupancy rates, and room allocation. Coordinate with other departments: He works in conjunction with housekeeping, maintenance, and catering services to ensure a seamless stay for clients. Ensure administrative management: He controls invoices, payments, activity reports, and ensures the smooth operation of hotel management software. Guarantee compliance with quality standards: He ensures that the reception adheres to the standards of the establishment or hotel group and proposes areas for improvement. Participate in commercial development: He may be involved in loyalty and promotion activities for the establishment.</div></section><section>Desired Candidate ProfileMastery of hotel management softwareHe uses tools such as Opera, Fidelio, or other PMS daily to manage reservations and customer follow-up.Knowledge of administrative managementHe knows how to manage payments, prepare invoices, and track reception performance indicators.Practice of foreign languagesEnglish is essential, one or more other languages are a real asset for welcoming international clientele.Managerial skillsHe manages his team, organizes schedules, and ensures the motivation and continuous training of receptionists.Knowledge of hotel standards and proceduresHe must apply quality standards, safety rules, and internal procedures of the establishment.Qualities of reception managersSense of welcome: Warm and available, he places the client's well-being at the heart of his priorities. Reactivity: Faced with unforeseen events (overbooking, complaints, emergencies), he knows how to react quickly and effectively. Diplomacy: He handles conflicts and dissatisfactions with calm and courtesy. Rigor: Compliance with procedures and precision in administrative tasks are essential. Leadership: He leads his team towards excellence, being both demanding and benevolent.</section>

من ٠ إلى ٠ سنة Naukri Gulf

EBC Executive

On-site - الجزائر - الجزائر العاصمة ٣٠ يونيو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"><div> POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None </div> <div> </div> At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. </div></section>

من ٠ إلى ٠ سنة Naukri Gulf

Reservation Manager

On-site - الجزائر - الجزائر العاصمة ٣٠ يونيو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Description: The Reservations Manager is responsible for the strategic and operational management of the Reservations department at the Sofitel Thalassa Algiers Club des Pins. They ensure the optimization of room revenue, the implementation of pricing strategies, and the performance of distribution channels, while guaranteeing a high level of customer service in accordance with Sofitel and Accor standards. They lead and develop the Reservations team to optimize conversion rates, sales quality, and the overall profitability of the hotel. Main Responsibilities: Reservations Department Management Supervise the daily operations of the Reservations department and ensure compliance with standards and procedures Ensure the quality and consistency of information communicated to customers across all channels (telephone, email, OTA) Ensure the optimization of request processing and the efficient management of call and email volumes Guarantee the accuracy of reservations (rates, segments, customer profiles, conditions) Respond to customer requests according to defined service standards Revenue Management & Distribution Implement pricing and sales strategies in coordination with the Revenue Manager Monitor pick-up, booking trends, and adjust sales priorities Participate in the implementation of pricing offers (rate creation, testing, internal communication) Optimize sales through upselling and cross-selling Ensure a good understanding of market segments and distribution channels Reporting & Analysis Contribute to the preparation of daily reports, Weekly and monthly (production and activity) Monitoring key performance indicators (conversion, no-shows, cancellations, production per channel) Analyzing performance and proposing improvement actions Team Management Supervising and training Reservations department staff Regularly evaluating team performance Developing staff professional skills (sales, tools, standards) Overseeing the team's presentation, attitude, and professionalism Creating schedules based on activity and budget Internal Coordination & Communication Ensuring smooth communication with the Front Office, Sales, Revenue, and Finance departments Participating in briefings, meetings, and training sessions Ensuring effective information sharing (shifts, instructions, priorities) Coordinating with other departments to guarantee a seamless customer experience Other Responsibilities Ensuring compliance with security procedures and internal standards Maintaining a high level of presentation and professionalism Report technical malfunctions and track their resolution</div></section><section>Desired Candidate Profile<h2>Qualifications</h2>University degree. Minimum 3 years of experience in a similar role or in customer service/reservations. Proven experience in a 4* or 5* hotel environment. Fluency in French and English (spoken and written). Proficiency in computer tools (Microsoft Office: Word, Excel, Outlook, PowerPoint). Proficiency in a hotel PMS (ideally OPERA). Good knowledge of distribution channels (OTA, GDS, corporate). Leadership and managerial skills. Excellent customer service skills. Strong organizational and analytical skills. Attention to detail and rigor. Team spirit and collaboration. Dynamism and proactivity. Ability to motivate and develop teams. Neat appearance and professional attitude. Results and performance-oriented.</section>

من ٠ إلى ٠ سنة بيت.كوم

EBC Executive

On-site - الجزائر ٣٠ يونيو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS  Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. </div>

من ٠ إلى ٠ سنة بيت.كوم

Chatbot Developer

عن بُعد - الجزائر ٢٠ يوليو ٢٠٢٦

تكنولوجيا المعلومات

من ٠ إلى ٠ سنة بيت.كوم

Customer Service and Sales Consultant

On-site - الجزائر ٣٠ يوليو ٢٠٢٦

خدمة العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Title Customer Service and Sales Assistant Role Information  Pay Band  Location  Duration  Reports to: Hourly Paid Algiers, Algeria 1 year (renewable) Customer Services and Sales Manager Algeria   Role purpose To project a professional image of British Council and provide a high quality and integrated enquiry and consultancy service for all British Council’s English and Exams activities, product, and services. To demonstrate the required attitudes, skills, behaviors and knowledge in accordance with British Council Customer Service Standards. To promote and cross sell British Council products and services meeting British Council sales targets (new and existing students/candidates), Key Performance Indicators (KPIs) and supporting Teaching Centre and Exams teams to achieve their annual business targets and objectives   About us The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. The British Council is an equal opportunities and diversity employer, and the post-holder will play a role in ensuring that Equality, Diversity, and Inclusion polices are consistently applied through the Human Resources operation. The British Council has a fundamental duty of care of all children engaged in activities with us under our mandatory Child Protection Policy. All our employees must be familiar with and follow the Child Protection Code of Conduct. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989. Geopolitical/SBU/Function overview: Algeria is the largest country in Africa with a population of 41 million, the second largest in MENA, speaking Arabic, French and a significant number of Amazigh (Berber) languages. 70% of the population is under 30 years of age. A stated objective of the Algerian government is to create economic growth and jobs to meet the aspirations of young people. Education is a priority, with high levels of investment. With its demographic boom school and university education has expanded greatly. The team will be based in Algiers and will consist of 2 Customer Services and Sales Advisors, 2 Customer Service and Sales Assistants, 10 consultants, and a Customer Services and Sales Manager (CSM) reporting to the Cluster Customer Management and Sales Lead (Algeria, Morocco and Tunisia). Our vision is to offer the most Trustworthy, Inspiring and Effective customer service, requiring the least effort from our customers, and where customers experience an outstanding service that enhances the reputation of the British Council. British Council MENA Customer Services and Sales teams will maintain standard Key Performance Indicators that will be evidenced by the annual Mystery Shopping and Customer Effort Assessment. These standards will be reflected in the day to day operations and deliverables. Main opportunities/challenges for this role: The Customer Services and Sales Team across the cluster works on a shift basis designed to meet customers’ needs within operational constraints. On occasions, the post holder might be required to work outside the standard working hours and during the weekend. Any additional hours worked will be compensated according to British Council policy. Post holders may be assigned to the specialised hubs or teams and rotated between the hubs regularly, in order to provide them with an opportunity to broaden their skills and gain experience. Main Accountabilities: New & existing customer enquiries <ul><li>To meet and greet face to face customers and respond to all customer enquiries – face to face, calls, emails and social media with a polite and pleasant manner following British Council standards and service strategies e.g. call greeting, call handling, and call closing </li><li>To generate and/or raise interest level of customers to book them for a placement test or consultation, register for an Exam or attend an event.</li><li>To create CRM accounts/leads/opportunities/cases immediately when an enquiry is received from a customer.  CRM records must be updated from time to time so that there is a complete history of actions/communications with the customer and sales performance can be monitored. </li><li>To follow up with customers to remind them of their consultation appointment and course/exam/event registration prior to the date of the activities.</li><li>To offer a one-stop solution or pass enquiries and complaints to the right person, team, or department for their timely follow-up with customers</li><li>To accept and process refunds and transfer requests from existing customers according to the policy</li></ul> Sales <ul><li>To meet or exceed sales targets (new and existing students) and KPIs </li><li>To administer placement tests and provide consultation services to students on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale</li><li>To register Exams candidates online in a professional and friendly manner </li><li>To cross sell relevant British Council services and products where appropriate</li><li>To carry out after sales follow up and phone existing students to remind them to re-register for the next term and understand and log their reasons for not continuing with the British Council.</li><li>To make outbound calls to prospective and existing Exams candidates to improve sales conversions</li></ul> Registration & Financial Compliance: In line with the regional cash handling policy Customer Services Advisor is required to: <ul><li>Collect income received and transfer it accurately onto SAP or other financial systems, to maintain records on the system and complete daily reconciliations </li><li>Ensure that all income collected is reconciled and posted accurately in system</li><li>Meet requirements of audit and financial reporting and any discrepancy is reported to line management within stipulated deadline</li></ul> Product and offer knowledge <ul><li>To acquire and always maintain an excellent level of product knowledge by attending product training and observing classes.  </li><li>To acquire and always maintain an excellent knowledge of pricing, discounts and offers.</li></ul> Systems and record keeping <ul><li>To be proficient in using relevant systems, such as call centre system, CRM, student registration system (TCMS) and on-line booking systems.</li><li>To maintain and update all databases and statistics and reports in a timely and accurate manner.</li></ul> Other support duties <ul><li>To participate and/or provide sales support in all sales and marketing events (in or out of the centre) to create awareness and generate leads for the centre.</li></ul><ul><li>Ensure the front of house and consultation areas are suitably stocked with up-to-date display and promotional materials</li></ul><ul><li>Provide verification services for UK certificates</li><li>Conduct telephone-based surveys or gather other customer data</li></ul>Regularly observe Teaching Centre classes and/or visit Exams venues Other Responsibilities and main duties As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues across the cluster in tasks that ensure the smooth running of the operations. This might include participation in Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch Promotions for example.   You may also be required to perform other duties as directed by Line Manager. Key Relationships: Maintain close working relationship with wider Cluster Customer Service team and attend all briefings and meetings. Internal Customer Services and Sales colleagues and temporary staff, Teaching and Exams Management, Teachers, Marketing Team, Projects Team, Regional & Global Customer Services and Sales Teams External Students, Candidates, Partners, Corporate Clients and other customers Role Requirements: Threshold requirements: Assessment stage Passport requirements/ Right to work in country Post holder must be eligible to work in Algeria Shortlisting Direct contact or managing staff working with children? Yes. Some British Council customers may be under 18 years so appropriate police check required N/A Notes Appropriate police check mandatory Three satisfactory references required Our normal opening hours are 8 am to 7 pm 7 days a week. The role will regularly require some evening work and may occasionally require a split shift. Some unsocial hours and weekend work may be required Person Specification: Language requirements Minimum / essential Desirable Assessment Stage <ul><li>Good written and oral communication skills in English APTIS test (CEFR B2) and fluency in French and Arabic</li></ul>N/A Shortlisting and interview Qualifications Minimum / essential Desirable Assessment Stage <ul><li>High School Certificate</li></ul><ul><li>University degree</li></ul>Shortlisting Role Specific Knowledge & Experience Minimum / essential Desirable Assessment Stage <ul><li>Experience in a customer service and sales role </li></ul><ul><li>Tele-sales experience</li><li>Education sector experience</li><li>Knowledge of CRM</li></ul>Shortlisting Role Specific Skills (if any) Assessment Stage <ul><li>Good communication skills and proven ability to build rapport with customers</li></ul>Shortlisting AND Interview British Council Behaviours Assessment Stage Connecting with others (essential): Making regular opportunities to understand others better Creating shared purpose (essential) Communicating an engaging picture of how we can work together Making it happen (essential): Delivering clear results for the British Council Working together (essential): Establishing a genuinely common goal with others Being accountable (essential): Delivering my best work in order to meet my commitments Shaping the future (essential): Looking for ways in which we can do things better Interview Performance management British Council Core Skills Assessment Stage Communicating & Influencing (Level 1) Communicates clearly & effectively: Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing. Analysing data and problems (Level 1) Is systematic: Breaks down problems into a list of tasks to be done and decides on appropriate action. Using technology (Level 1) Operates as a basic user of information systems, digital and office technology: Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes. Planning & Organizing (Level 1) Is methodical: Able to plan own work over short timescales for routine or familiar tasks and processes. Interview Prepared by: Date: Priya Varma,Regional Customer Management and Sales Lead 13 April 2021 </div>

3 - 5 Years Naukri Gulf

HSE Supervisor

On-site - الجزائر - الجزائر العاصمة ١٦ يونيو ٢٠٢٦

البحث والتطوير

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"><ul> <li>Hypermarket HSE Supervisor</li><li> </li><li>To be responsible for preserving the company's material and human assets in terms of hygiene and safety </li> <li>Risk detection in different sectors of the company </li> <li>Raising awareness about hygiene and safety and/or the environment </li> <li>Implementation of hygiene and safety programs, accident prevention and/or environmental protection </li> <li>Proposals for improvements and/or developments in the areas of hygiene and safety and/or the environment </li> <li>Drafting all or part of internal and external hygiene and safety and/or environmental audits in accordance with regulations and procedures </li> <li>Drafting all or part of the workplace safety data sheets </li> <li>Collection of company safety data sheets </li> <li>Application of legislation and rules regarding hygiene, safety and/or the environment, and implementation of standards </li> <li>Conducting HSE self-inspections in work areas</li> </ul> <ul> <li>Bachelor's or Master's degree in HSE, QHSE, Industrial Safety or equivalent</li> <li>Experience in a similar position</li></ul></div></section>

وظائف موظف حجز في الجزائر

Ticketing Agent

Reservation Manager

Reservation Manager

Reservation Supervisor

Ticketing Agent

Travel Agent Back Office and Reservation

Head of General Services

Commercial Associate

Reservation Agent

Operations Assistant

Chatbot Developer

Freelance Chatbot Developer

Freelance Chatbot Developer

Head of Reception

EBC Executive

Reservation Manager

EBC Executive

Chatbot Developer

Customer Service and Sales Consultant

HSE Supervisor

أصحاب المواقع

أصحاب العمل

الباحثين عن عمل

وظائف موظف حجز في الجزائر

اشترك لتصلك وظائف وظائف موظف حجز في الجزائر الجديدة دوريا علي بريدك