Store Keeper Jobs in Algeria
99 Jobs Found
<h2 class="h5">Job description</h2>
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<p><strong>Introduction</strong></p><br><p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. </p><br><p>IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.</p><br><p>IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration</p><br><p>This is an expedited recruitment process, open for applications from internal and internal-equivalent candidates only. </p><br><p><strong>Organizational Context and Scope</strong></p><br><p>Under the overall supervision of the Chief of Mission (CoM) or Head of Office (HoO) and direct supervision of the Resources Management Officer (RMO), and in close collaboration with the Regional Office for Middle East and North Africa (MENA) in Egypt, and in coordination with the Supply Chain Division at Headquarters (HQ), the Supply Chain Officer will be responsible and accountable for supply chain activities, guided by Supply Chain Management (SCM) objectives to deliver quality goods/services to the beneficiaries at optimal price and in a timely manner.</p><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The Reservation Supervisor is responsible for the day-to-day management of the Reservations department at the Sofitel Thalassa Algiers Club des Pins. They ensure sales optimization, the implementation of pricing strategies, and the quality of customer service, in accordance with Sofitel standards and Accor procedures. They lead the Reservations team to guarantee efficient handling of requests, optimize the conversion rate, and maximize accommodation revenue, while ensuring a seamless and personalized customer experience.</font></font></p><p><font dir="auto" ><font dir="auto" >Main Missions:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Oversee the processing of individual, group, corporate and OTA bookings</font></font></li><li><font dir="auto" ><font dir="auto" >Check the accuracy of the data (prices, segments, customer profiles, conditions)</font></font></li><li><font dir="auto" ><font dir="auto" >Monitor availability and allocations</font></font></li><li><font dir="auto" ><font dir="auto" >Conduct regular checks (quality of reservations, VIP files, repeat guests)</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring compliance with Sofitel service standards</font></font></li><li><font dir="auto" ><font dir="auto" >Supervise, train and motivate reservation agents</font></font></li><li><font dir="auto" ><font dir="auto" >Organize the work schedule according to the activity (pick-up)</font></font></li><li><font dir="auto" ><font dir="auto" >Monitor individual and collective performance (productivity, quality, conversion)</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the team's skills development (sales techniques, tools, procedures)</font></font></li><li><font dir="auto" ><font dir="auto" >Apply the pricing strategies defined by the Revenue Manager</font></font></li><li><font dir="auto" ><font dir="auto" >Optimize the conversion rate and promote upselling</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the correct use of market segments and tariff codes.</font></font></li><li><font dir="auto" ><font dir="auto" >Monitor key indicators: pick-up, no-show, cancellations, production by channel</font></font></li><li><font dir="auto" ><font dir="auto" >Identify revenue opportunities and propose improvement actions</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring compliance with Accor and Sofitel standards</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring the confidentiality of customer data</font></font></li><li><font dir="auto" ><font dir="auto" >Handling reservation-related complaints</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in continuous improvement and customer satisfaction initiatives</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >1-3 years of experience in a similar position in a 4* or 5* hotel</font></font></p><p><font dir="auto" ><font dir="auto" >Good knowledge of how reservations and distribution channels work (OTA, corporate, leisure)</font></font></p><p><font dir="auto" ><font dir="auto" >Mastery of French and English (spoken and written)</font></font></p><p><font dir="auto" ><font dir="auto" >Knowledge of PMS tools (ideally OPERA) and extranets</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent organizational and analytical skills</font></font></p><p><font dir="auto" ><font dir="auto" >Behavioral skills</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Good interdepartmental communication</font></font></li><li><font dir="auto" ><font dir="auto" >Leadership and team spirit</font></font></li><li><font dir="auto" ><font dir="auto" >High-end customer service sense</font></font></li><li><font dir="auto" ><font dir="auto" >Rigour and attention to detail</font></font></li><li><font dir="auto" ><font dir="auto" >Results and performance orientation</font></font></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The Reservation Agent is responsible for processing reservation requests for the Sofitel Thalassa Algiers Club des Pins. They ensure the sale of hotel rooms and services in accordance with Sofitel standards, while guaranteeing a seamless, personalized, and high-quality customer experience. They contribute to optimizing revenue by applying sales techniques and adhering to established pricing strategies.</font></font></p><p><font dir="auto" ><font dir="auto" >Main Missions:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Process booking requests via phone, email and other channels</font></font></li><li><font dir="auto" ><font dir="auto" >Enter and modify reservations in the PMS system (Opera or other)</font></font></li><li><font dir="auto" ><font dir="auto" >Verify the accuracy of the information (prices, segments, customer profiles, conditions)</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure rigorous monitoring of client files</font></font></li><li><font dir="auto" ><font dir="auto" >Responding to inquiries regarding hotel services</font></font></li><li><font dir="auto" ><font dir="auto" >Present current offers and promotions</font></font></li><li><font dir="auto" ><font dir="auto" >Adhere to the pricing strategies communicated by Revenue Management</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to optimizing the conversion rate</font></font></li><li><font dir="auto" ><font dir="auto" >To offer a professional and warm welcome at every interaction</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring a service that meets Sofitel standards</font></font></li><li><font dir="auto" ><font dir="auto" >Managing specific customer requests (VIP, preferences, special occasions)</font></font></li><li><font dir="auto" ><font dir="auto" >Handle simple complaints and escalate them to the supervisor</font></font></li><li><font dir="auto" ><font dir="auto" >Communicating important information to other departments</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure proper communication of instructions between shifts</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in team briefings and meetings</font></font></li><li><font dir="auto" ><font dir="auto" >Maintain a professional and neat appearance</font></font></li><li><font dir="auto" ><font dir="auto" >Adhere to internal procedures and quality standards</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring the confidentiality of customer data</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Diploma in hospitality/tourism preferred. Previous experience in reservations, front office, or customer relations appreciated. Experience in 4- or 5-star hotels is a plus. Fluency in French and English. Good knowledge of computer tools (Word, Excel, Outlook). Knowledge of a hotel PMS (ideally Opera). Good understanding of booking channels (OTA, corporate, leisure). Customer service oriented. Excellent oral and written communication skills. Organized and meticulous. Attention to detail. Ability to work in a team. Dynamic and responsive. Sales-oriented. Professional appearance. Polite and professional.</font></font></p><p></p></section>
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<p><strong>À propos de Yassir</strong></p><br>
<p>Yassir est la super application leader des services à la demande dans la région du Maghreb. Notre mission : transformer la façon dont les services du quotidien sont accessibles, grâce à une plateforme innovante et en constante évolution.</p><br>
<p>Présente dans plus de 45 villes à travers plusieurs pays — Algérie, Maroc, Tunisie, Sénégal — ainsi qu'en France et dans divers pays d’Afrique sub-saharienne, Yassir poursuit une expansion rapide sur de nouveaux marchés.</p><br>
<p>Soutenue par des investisseurs internationaux de renom comme BOND et Y Combinator (Airbnb, Stripe, Dropbox, DoorDash), l’entreprise a levé près de 200 millions de dollars, consolidant sa position d’acteur incontournable de la tech africaine.</p><br>
<p>Au-delà de la fourniture de services, notre ambition est de créer un écosystème durable, fondé sur la satisfaction utilisateur et des valeurs sociales fortes.</p><br>
<br><br><p><b>MISSION PRINCIPALE DU POSTE</b></p><br><p>Le HORECA Acquisition Specialist a pour mission principale de développer et étendre le réseau de partenaires marchands Yassir Cash auprès du secteur HORECA (Hôtels, Restaurants, Cafés) sur l'ensemble du territoire algérien.</p><br>
<p>Intervenant comme un chasseur commercial terrain, il est responsable de l'intégralité du cycle de vente : de la prospection à la signature du contrat, jusqu'à l'activation effective du point de vente. Son objectif ultime est d&#39;imposer Yassir Cash comme le</p><br>
<p>mode de paiement électronique incontournable chez tous les acteurs de la restauration et de l'hôtellerie en Algérie.</p><br>
<br><br><p><b>RESPONSABILITÉS & ACTIVITÉS CLÉS</b></p><br><ul>
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<p>Prospecter et développer un portefeuille de partenaires HORECA en identifiant les établissements à fort potentiel.</p><br>
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<p>Présenter l'offre Yassir Cash, négocier les partenariats et conclure les ventes.</p><br>
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<p>Assurer le processus d'onboarding des nouveaux marchands (contrats, documents administratifs et mise en place des solutions de paiement).</p><br>
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<p>Accompagner le lancement des partenaires, former les équipes, veiller à la visibilité des supports marketing et assurer le suivi des activités via le CRM.</p><br>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Planning</strong> Participate in the development of the annual risk-based audit plan. Identify risk areas requiring intervention. Define objectives, scope, and work programs for missions. <strong>Mission Management</strong> Assign missions to auditors. Supervise the preparation of audit programs. Ensure compliance with professional audit standards. Supervise field work. Control the quality of audit files. <strong>Audit Execution</strong> Conduct complex or sensitive missions; Evaluate: Internal control. Risk management. Regulatory compliance. Operational efficiency. Governance. <strong>Audit Reports</strong> Validate findings. Analyze the causes of dysfunctions. Formulate realistic and relevant recommendations. Draft or validate audit reports. Present conclusions to the Audit and Control Unit. <strong>Recommendation Follow-up</strong> Ensure follow-up of action plans. Verify the implementation of recommendations. Evaluate their effectiveness. <strong>Continuous Improvement</strong> Develop audit methods and tools. Update reference frameworks. Participate in the improvement of the internal control system. Propose risk prevention actions. <strong>Management</strong> Supervise and support auditors. Evaluate staff performance. Identify training needs. Develop team skills. <strong>Responsibilities</strong> The Head of Internal Audit Service is responsible for: The objectivity and independence of the work. Adherence to deadlines. Confidentiality of information gathered.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Technical Skills</strong> Risk mapping. Financial analysis. Investigation techniques. Risk management. Internal audit professional standards. Proficiency in office automation tools. <strong>Academic Training</strong> Master's degree (Bac +5) in Audit, Finance, Accounting, Management Control, or Business Management. Additional training in internal audit is desirable. <strong>Professional Experience</strong> 5 to 8 years of professional experience in internal audit or control. Team management experience is desirable. <strong>Linguistic Skills</strong> French: excellent written level. English: professional level desired. <strong>Personal Qualities</strong> Leadership and organizational skills. Analytical and synthetic thinking. Rigor and objectivity. Sense of ethics and confidentiality. Excellent communication skills.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Main duties: Responsible for driving various types of trucks (HGVs) used for transporting materials, equipment, and supplies. Duties and responsibilities: Ensure transport by collecting delivery/loading slips and addresses; estimate the necessary fuel quantity and journey time; ensure compliance with all formalities and traffic and transport regulations; check the condition of the vehicle's equipment: brakes, steering, horn, mirrors, wheels, tires, suspension, windshield wipers, tie-down devices, etc.; monitor and participate in the loading and unloading of the vehicle using various mechanical handling equipment, such as ramps, cranes, pallet jacks, etc.; distribute the load judiciously and ensure that the maximum axle load is not exceeded; secure and protect the goods. Manage inclement weather and ensure that vehicles are not damaged. Drive a truck in highly variable conditions, depending on the terrain, roads, load, weather conditions, etc. Handle administrative formalities: delivery slips, purchase orders, invoices, etc. Ensure routine vehicle maintenance, wash it, and keep it in good working order. Regularly perform checks and inspections, carry out routine repairs, and replace certain defective parts. In case of breakdown or getting stuck, take effective measures for breakdown assistance and urgent repairs. Regarding QHSE: Respect the general safety instructions and rules in force within the Company, on the road, and on the Project site. Apply the procedures and rules dictated within the Integrated Management System. Carry the Appropriate collective and individual protective equipment (CPE and PPE) at the project level. Respect the safety instructions formulated by the manufacturer, contained in the equipment or machinery user manual. Check the condition of the equipment before use to ensure the absence of any defects that could compromise safety and/or the environment, and report any anomalies observed. Operate, handle, and use equipment professionally, cautiously, and in strict compliance with safety rules.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >General education: 4 AM Professional training: Class C license Professional experience: 3 years Availability: Immediate</font></font></p><p></p></section>
<p> The Supplier Specialist is responsible for managing a group of local suppliers for a center, basin or country portfolio, and is the key contact for the assigned suppliers. </p><ul> <li>Implement performance objectives with assigned suppliers, including cost reduction, lead time reduction and quality improvement, and monitor progress through a regularly updated supplier scorecard.<br> </li> <li>Prepare and lead regular management reviews, using scorecards with main performance indicators, strategic positioning evaluation, three-year business perspectives, and strategic product and market developments.<br> </li> <li>Connect with Sourcing, the Procurement and Sourcing (P&S) Center, Product Line and local P&S teams to explain and implement the contract, shortening the ramp up phase.<br> </li> <li>Review and consolidate internal demand provided by Product Lines and centers, and arbitrate priority issues.<br> </li> <li>Be responsible for new contract implementation with suppliers.<br> </li> <li>Review the contract utilization and take corrective action when needed.<br> </li> <li>Prepare for and manage negotiations in accordance with company interests.<br> </li> <li>Select target tools and products, and conduct total cost of integration analysis, including price, lead time and quality costs.<br> </li> <li>Prepare and execute a Supplier Development Plan.<br> </li> <li>Lead the supplier risk assessment and ensure regular updates.<br> </li> <li>Lead the resolution of supplier queries and conflicts.<br> </li> <li>Communicate the supplier's strategy and key events of the supplier relationship to the Category, Sourcing and Supplier Quality teams. Report deviations from plan and take corrective action.<br> </li> <li>Onboard suppliers to the Supply Chain Portal, Global Traceability and future business systems.<br> </li> <li>Conduct in internal and supplier audits under supervision of the Supply Chain Center Manager or P&S Manager.<br> </li> <li>Implement actions to continuously reduce wasted time, money and resources.<br> </li> <li>Lead incident investigations and remedial work plans.<br> </li> <li>Comply with Schlumberger and local procedures applicable to the job function.</li> </ul> <p> </p> <p>0 - 3 years experience.</p> <p>SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by law.</p> <p></p>
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<h2 class="h5">Job description</h2>
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<li>Monitor the execution of the projects belonging to their group technologies and provide the appropriate corrective actions.</li>
<li>Report the status of loading of their engineering teams to the Engineering Manager on monthly basis.</li>
<li>Supervise the Engineering Software/ Hardware design documents to continuously enhance it.</li>
<li>Ensure the quality and timeliness of delivery service to clients.</li>
<li>Assign teams to undertake implementation and execution in addition to the installation activities and follows-up on their work.</li>
<li>Supervise the testing process including all internal, workshop, factory acceptance testing (FAT) and site acceptance testing (SAT). </li>
<li>Prepare and submit monthly activity reports for his teams to the Engineering Manager.</li>
<li>Review weekly progress reports submitted by their team leaders and meet with them to discuss any issues.</li>
<li>Monitor and enhance all quality and software coding standards on all project technical activities.</li>
<li>Submit staffing needs and hiring plan quarterly to the Engineering Manager.</li>
<li>Cooperate with Presales team to carry out site survey, technical presentation, clarification meetings and technical solution verification</li>
<li>Liaise with QC team to ensure proper quality level of delivered products / services</li>
<li>Coordinate with HSE team to apply ISO 45001 and 14001 standards for all activities carried out by his team</li>
<li>Manage teams work planning, operation and internal problems solving to meet with department objectives.</li>
<li>Enhance documentation templates related to his group.</li>
<li>Ensure that all documents, related to projects handled by his team, are properly saved and archived on company projects portal/server</li>
<li>Contribute to the enhancements of the execution work flow.</li>
<li> Ensure efficient processes are implemented. </li>
<li>Provide feedback to the Engineering & Services Manager on the performance of his team leaders as input into their performance evaluations.</li>
<li>Assess skills, knowledge, and abilities of candidates to make to identify developmental needs</li>
<li>Provide generic guidance and technical support to his teams.</li>
<li>Responsible for growing technical knowledge on existing and new offerings within his team</li>
<li>Responsible to assign an SME within his team to be a reference for each product (offering) delivered by his team</li>
<li>Plan and manage in-house and external training and development activities for his team</li>
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Preferred candidate </h2>
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<b>Years of experience</b>
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13+ years </div>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Main duties: Responsible for the maintenance and repair of mechanical parts of public works equipment and buildings. Duties and responsibilities: Identify and communicate to superiors any risks that could compromise the performance of their duties, and implement appropriate actions in accordance with guidelines; Review the requested work and distribute it among the staff, taking into account the complexity of the tasks and the qualifications of the staff under their authority; Conduct a diagnostic assessment and evaluate the scope and complexity of the work to be carried out; Ensure the availability of the necessary equipment, tools, and supplies; Organize, supervise, and monitor the work performed by the mechanical maintenance team; Supervises and monitors the progress of work, the quality of work performed by agents, and ensures compliance with repair deadlines; Participates in the execution of maintenance and dismantling work; Calls in team members on-site, at construction sites, and at any other location as needed; Expresses the requirements for spare parts for repairs and submits them to their supervisor; Ensures the proper use of equipment and tools used in the execution of work; Performs/monitors finishing work (adjustments, fine-tuning); Regularly reports to their supervisor on any difficulties exceeding their responsibilities. Regarding QHSE: Respects and enforces the general safety instructions and rules in force within the Company and the Project; Ensure the application of procedures and rules dictated within the framework of the Integrated Management System; Ensure the correct handling of sharp and blunt tools, both manual and electromechanical, in an appropriate manner and with caution, respecting safety rules; Ensure compliance with the safety instructions contained in the user manuals formulated by the manufacturers; Ensure the recovery of used oils and lubricants without soil contamination; Ensure the cleaning of premises and the maintenance of tools after use; Ensure the provision and wearing of appropriate collective and individual protective equipment (CPE and PPE); Raise awareness within the team of the risk-based approach; Capitalize on all feedback, communicate to management the need to review planned arrangements, and share acquired or modified knowledge with colleagues.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >General training: Technical Mechanic. </font></font><br><font dir="auto" ><font dir="auto" >Professional training: Installation technology, operating conditions, team management. </font></font><br><font dir="auto" ><font dir="auto" >Professional experience: 5 years. </font></font><br><font dir="auto" ><font dir="auto" >Availability: Immediate.</font></font></p><p></p></section>
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists in leading the emergency response team for all facility issues.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 3 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.<br>OR<br>• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 1 year experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.<br>CORE WORK ACTIVITIES<br>Managing Engineering Operations and Budgets<br>• Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.<br>• Ensures regulatory compliance to facility regulations and safety standards.<br>• Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations.<br>• Develops specifications and requirements for service contracts and administers such contracts to support building needs.<br>• Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.<br>• Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.<br>• Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan.<br>• Develops project plans in accordance with renovation or new construction needs.<br>• Contacts contractors for bids and supervising construction to ensure timely completion of projects within budgetary guidelines.<br>• Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.<br>• Ensures fire crew has complete understanding of all procedures, equipment and alarms.<br>• Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.<br>• Conducts guest room and common area inspection to ensure guest satisfaction.<br>• Inspects and evaluates the physical condition of facilities in order to determine the type of work required.<br>• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.<br>• Selects and orders or purchasing new equipment, supplies, and furnishings.<br>• Manages parts and equipment inventory.<br>Maintaining Property Standards<br>• Ensures building and equipment licenses and certifications are current.<br>• Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).<br>Ensuring Exceptional Customer Service<br>• Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction.<br>• Strives to improve service performance.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<div><div>Le/La Conseiller(ère) de vente cash est chargé(e) de répondre aux demandes des clients, par téléphone et au Desk. Il/Elle veille à ce que les opérations de dépôt, de collecte et de livraison des envois soient traitées conformément aux normes et procédures du réseau.</div><div><br></div><div><strong>Responsabilités principales :</strong></div><div><br></div><div>• Agir en permanence en tant qu’ambassadeur(rice) de DHL et répondre aux besoins des clients de manière professionnelle.</div><div>• Développer et maintenir un haut niveau de relation professionnelle avec l’ensemble des clients.</div><div>• Mettre en place et maintenir des processus de travail proactifs afin d’assurer un travail d’équipe efficace, le respect des procédures de navette et l’atteinte des performances globales du station.</div><div>• Offrir un niveau élevé de service client et de professionnalisme, en tenant compte du fait que tous les clients DHL ont des exigences express et attendent une action immédiate et rapide.</div><div>• Traiter avec exactitude tous les envois acceptés au comptoir et saisir les données nécessaires afin de garantir des lettres de transport (Air Waybills) conformes et proposer le service DHL le plus adapté au client.</div><div>• Promouvoir et vendre les services à valeur ajoutée de DHL tels que l’assurance, Import Express et TDD, et participer activement au programme de pistes commerciales (Sales Lead) afin de contribuer au chiffre d’affaires du pays.</div><div>• Travailler efficacement de manière autonome et en équipe afin d’atteindre les objectifs individuels et ceux du service, tout en favorisant en permanence un esprit d’équipe positif.</div><div>• Gérer les réclamations clients avec professionnalisme et mettre en œuvre toutes les actions nécessaires pour résoudre les problèmes dans le but d’assurer leur entière satisfaction, avec une intervention minimale des responsables d’équipe.</div><div>• Veiller à ce que tous les envois soient manifestés à la fin de chaque poste et s’assurer que tous les documents et factures relatifs aux envois WPX soient numérisés afin de faciliter un dédouanement plus rapide.</div><div><br></div><div><strong>Connaissances, compétences et expérience:</strong></div><div><br></div><div>• Solide formation académique avec une connaissance du secteur des services, ce qui constitue un atout.</div><div>• Maîtrise des outils Microsoft Word, Excel et PowerPoint.</div><div>• Bonnes compétences en communication orale et écrite – l’anglais et l’arabe sont souhaitables.</div><div>• Personne motivée, capable de travailler de manière autonome.</div><div>• Esprit d’initiative, travaillant la plupart du temps sans supervision directe.</div><div>• Capacité à travailler sous pression dans un environnement dynamique et à rythme soutenu.</div><div>• Excellentes compétences en planification et en organisation.</div><div>• Flexibilité pour assurer différentes missions et fonctions.</div><div>• Forte orientation client et passion pour la satisfaction des clients.</div><div><br></div><div><br></div></div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Le/La Reservation Agent est responsable du traitement des demandes de réservation pour le Sofitel Thalassa Algiers Club des Pins.<br>Il/Elle assure la vente des chambres et des services de l’hôtel conformément aux standards Sofitel, tout en garantissant une expérience client fluide, personnalisée et de haute qualité.</p><br><p>Il/Elle contribue à l’optimisation du chiffre d’affaires en appliquant les techniques de vente et en respectant les stratégies tarifaires définies.</p><br><p><strong>Missions Principales :</strong></p><br><ul><li>Traiter les demandes de réservation par téléphone, email et autres canaux</li><li>Saisir et modifier les réservations dans le système PMS (Opera ou autre)</li><li>Vérifier l’exactitude des informations (tarifs, segments, profils clients, conditions)</li><li>Assurer un suivi rigoureux des dossiers clients</li><li>Répondre aux demandes d’informations concernant les services de l’hôtel</li><li>Proposer les offres et promotions en cours</li><li>Respecter les stratégies tarifaires communiquées par le Revenue Management</li><li>Contribuer à l’optimisation du taux de conversion</li><li>Offrir un accueil professionnel et chaleureux à chaque interaction</li><li>Assurer un service conforme aux standards Sofitel</li><li>Gérer les demandes spécifiques des clients (VIP, préférences, occasions spéciales)</li><li>Traiter les réclamations simples et les remonter au superviseur</li><li>Communiquer les informations importantes aux autres départements</li><li>Assurer une bonne transmission des consignes entre les shifts</li><li>Participer aux briefings et réunions d’équipe</li><li>Maintenir une présentation professionnelle et soignée</li><li>Respecter les procédures internes et les normes de qualité</li><li>Assurer la confidentialité des données clients</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché :</strong></p><br><ul><li>Diplômé(e) en hôtellerie/tourisme souhaité</li><li>Première expérience en réservation, front office ou relation client appréciée</li><li>Expérience en hôtellerie 4* ou 5* est un plus</li><li>Maîtrise du français et de l’anglais</li><li>Bonne connaissance des outils informatiques (Word, Excel, Outlook)</li><li>Connaissance d’un PMS hôtelier (idéalement Opera)</li><li>Bonne compréhension des canaux de réservation (OTA, corporate, loisirs)</li><li>Sens du service client</li><li>Bonne communication orale et écrite</li><li>Organisation et rigueur</li><li>Sens du détail</li><li>Capacité à travailler en équipe</li><li>Dynamisme et réactivité</li><li>Esprit commercial</li><li>Présentation soignée</li><li>Politesse et professionnalisme</li></ul> </div>
<h2 class="h5">Job description</h2>
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<span><u><b>Job Summary</b></u>
<br></span><p>The General Foreman is responsible to oversee daily site operations, coordinate with subcontractors and workers, and ensure projects are completed safely, efficiently, and according to specifications. They play a pivotal role in maintaining productivity, enforcing safety protocols, and fostering a collaborative work environment to achieve project goals. </p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Maintain acceptable quality of works and to minimize reworks and effectively utilize available resources.</p><br>
<p>Monitor and control the latest valid drawings issued for use.</p><br>
<p>Coordinate at various levels to carry out activities as built for major elements of work.</p><br>
<p>Perform necessary corrective actions on work requiring rework or remedial actions as instructed and directed by the site engineer.</p><br>
<p>Ensure that works are achieved based on the approved Shop Drawings, method statement, and Behavior-Based Safety (BBS) and 100% completed on or before the scheduled date of accomplishment.</p><br>
<p>Complete site supervision of work, labor, materials, equipment-movement and proper distribution of such resource to ensure project costs and budgets are adhered to.</p><br>
<p>Ensure daily accomplish the site supervision of operational related activities and ensure that the cost of the activities will not exceed.</p><br>
<p>Maintains acceptable quality of works and to minimize reworks and effectively utilize available resources.</p><br>
<p>Ensure accomplishing assigned works on the time frame allotted maintaining the quality according to Company standards and reduce the reworks percentage to 0%.</p><br>
<p>Ensure compliance with the safety – Procedures and report if found any risk to the site Engineer to help project team to maintain zero Loss Time Incidents (LTIs).</p><br>
<p>Ensure that 100% of workers under the supervision are in compliance with the Company’s safety procedures during work hours on a daily basis.</p><br>
<p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>Knowledge in Project construction scope and objectives.</p><br>
<p>Knowledge in project safety programs and objectives.</p><br>
<p>Knowledge in Company and project safety programs and objectives.</p><br>
<p>Knowledge in Occupational health and safety and environmental policies and procedures. </p><br>
<p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u>
<br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Agility<br>AI Fluency<br>Resilience<br>Quality<br>Leadership<br>Project Management L2<br>Cost Management L2<br>QA/QC L2<br>Design & Construction L2<br>HSE L2<br><br><br><u><b>Education</b></u>
<br>High School Diploma in any Related Technical Certificates<br><br><br><br>
</div>
<h2 class="h5">Job description</h2>
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<span><u><b>Job Summary</b></u>
<br></span><p>The Document Controller ensures that the organization documents, contracts, correspondence letters, agreements, commercial documents, samples, method statements are properly received and accurately recorded in a worthy manner which will be distributed internally/externally as per approved distribution matrix to concern departments, discipline, stakeholder etc. The role leads in adopting Company quality policy and procedures throughout service with Company by keeping aware of basic ISO standards which helps to maintain and follow consistency methodology in projects.
</p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Maintain an organized and efficient document control system, including both electronic and physical filing systems.</p><br>
<p>Receive, log, and distribute incoming documents to relevant departments or personnel in a timely manner.</p><br>
<p>Ensure that all documents are properly labeled, classified, and stored according to established procedures and standards.</p><br>
<p>Monitor document revisions and updates, ensuring that the latest versions are readily available to authorized users.</p><br>
<p>Assist in the creation, formatting, and editing of documents as needed, including ensuring compliance with document templates and standards.</p><br>
<p>Facilitate document review and approval processes, tracking progress and ensuring that deadlines are met.</p><br>
<p>Perform regular audits and quality checks on document management processes to maintain accuracy and integrity.</p><br>
<p>Provide training and support to staff members on document control procedures and systems.</p><br>
<p>Generate reports and metrics related to document control activities, such as document status, distribution, and access logs.</p><br>
<p>Maintain confidentiality and security of sensitive documents and information, adhering to privacy regulations and Company policies.</p><br>
<p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>Knowledge in ISO documentation standards</p><br>
<p>Knowledge in use of spreadsheets, database, word processing and selected job specific software</p><br>
<p>Knowledge of records management principles and procedures including record keeping and filing principles</p><br>
<p>and practices</p><br>
<p>Good working knowledge of English, both written and verbal</p><br>
<p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role</p><br>
<br><br><u><b>Job Experience</b></u>
<br><p>Minimum 3 year(s) working experience, 2 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Resilience<br>Quality<br>Leadership<br>Database Knowledge L1<br>Recordkeeping and Logs L1<br>Customer Document Analysis L1<br>Data Archiving L1<br>Agility<br>Records Management L1<br>AI Fluency<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Business Administration or any related field<br><br><br><br>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Kitchen and Laundry Equipment Maintenance Technician is primarily responsible for ensuring the availability, proper functioning, and safety of the hotel's technical installations related to food production and refrigerated storage. They will work on kitchen equipment (cooking, preparation, washing/dishwashing), laundry/linen, and especially cold rooms (positive/negative cold, evaporators, regulation, defrosting, alarms). They will perform checks and preventive maintenance, ensure corrective maintenance and troubleshooting in compliance with maintenance plans, internal procedures, and hygiene requirements (cold chain, food safety). In case of anomalies (breakdown, temperature drift, alarm, regulation fault), they will apply safety procedures, rapid reaction, lockout/tagout if necessary, and alert the supervisor, while ensuring the traceability of interventions and equipment compliance.</p><p><strong>Main Missions:</strong></p><ul><li>Perform functional checks of kitchen equipment and associated areas (scope: professional dishwashing, production equipment, ventilation/extraction if applicable).</li><li>Ensure daily/scheduled monitoring of cold rooms and refrigerators: temperature checks, alarms, defrosting (if applicable), general unit status.</li><li>Verify and adjust refrigeration systems according to procedures: regulation, thermostats/probes, controls, valves (site-dependent), air circulation, status of evaporators and condensers.</li><li>Diagnose faults (symptoms, alarms, regulation faults, loss of cold) and propose/implement actions in accordance with authorization level.</li><li>Perform preventive maintenance: technical cleaning (area-dependent), checks, inspections, safety verifications, intervention planning.</li><li>Execute corrective maintenance: replacement of wear parts (with authorization), recommissioning, validation tests.</li><li>Participate in interventions with service providers (refrigeration, electrical, gas, automation) and provide a clear technical report.</li><li>Ensure strict adherence to the cold chain: safety measures in case of drift, immediate alert, organization of continuity if applicable according to internal procedures.</li><li>Apply food hygiene rules and internal procedures (areas, cleaning, production plan constraints).</li><li>Comply with electrical/mechanical safety rules and workplace safety (lockout/tagout if necessary, PPE, signaling).</li><li>Ensure traceability: drafting intervention reports, summaries, readings (temperatures/checks), parts/consumables tracking.</li><li>Keep preventive actions and reporting up to date.</li><li>Participate in internal audits / quality controls and preparation for verifications.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Technician / BTS diploma in industrial maintenance, electrotechnics, refrigeration and air conditioning, or equivalent.</li><li>2 to 5 years of experience in maintenance of catering/institutional equipment and/or commercial refrigeration (ideally in a hotel environment).</li><li>Solid knowledge in maintenance and diagnostics (electrical, basic mechanical, regulation).</li><li>Basic knowledge or mastery of commercial refrigeration: temperature regulation, probes, evaporators/condensers, defrosting, alarms, performance notions.</li><li>Ability to intervene on kitchen/institutional equipment (production, professional dishwashing if applicable).</li><li>Proficiency with control instruments (multimeter according to authorizations, thermometers/probes, reading alarms and regulation).</li><li>Ability to read technical notices, diagrams, and simple plans.</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><b>Job Summary</b></u>
<br></span><p>The General Foreman is responsible to oversee daily site operations, coordinate with subcontractors and workers, and ensure projects are completed safely, efficiently, and according to specifications. They play a pivotal role in maintaining productivity, enforcing safety protocols, and fostering a collaborative work environment to achieve project goals. </p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Maintain acceptable quality of works and to minimize reworks and effectively utilize available resources.</p><br>
<p>Monitor and control the latest valid drawings issued for use.</p><br>
<p>Coordinate at various levels to carry out activities as built for major elements of work.</p><br>
<p>Perform necessary corrective actions on work requiring rework or remedial actions as instructed and directed by the site engineer.</p><br>
<p>Ensure that works are achieved based on the approved Shop Drawings, method statement, and Behavior-Based Safety (BBS) and 100% completed on or before the scheduled date of accomplishment.</p><br>
<p>Complete site supervision of work, labor, materials, equipment-movement and proper distribution of such resource to ensure project costs and budgets are adhered to.</p><br>
<p>Ensure daily accomplish the site supervision of operational related activities and ensure that the cost of the activities will not exceed.</p><br>
<p>Maintains acceptable quality of works and to minimize reworks and effectively utilize available resources.</p><br>
<p>Ensure accomplishing assigned works on the time frame allotted maintaining the quality according to Company standards and reduce the reworks percentage to 0%.</p><br>
<p>Ensure compliance with the safety – Procedures and report if found any risk to the site Engineer to help project team to maintain zero Loss Time Incidents (LTIs).</p><br>
<p>Ensure that 100% of workers under the supervision are in compliance with the Company’s safety procedures during work hours on a daily basis.</p><br>
<p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>Knowledge in Project construction scope and objectives.</p><br>
<p>Knowledge in project safety programs and objectives.</p><br>
<p>Knowledge in Company and project safety programs and objectives.</p><br>
<p>Knowledge in Occupational health and safety and environmental policies and procedures. </p><br>
<p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u>
<br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Agility<br>AI Fluency<br>Resilience<br>Quality<br>Leadership<br>Project Management L2<br>Cost Management L2<br>QA/QC L2<br>Design & Construction L2<br>HSE L2<br><br><br><u><b>Education</b></u>
<br>High School Diploma in any Related Technical Certificates<br><br><br><br>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Water Treatment Supervisor is responsible for the monitoring, maintenance, team management, and proper functioning of all water treatment facilities in the establishment. He/She directly oversees the team of pool technicians and pool operators, coordinating their preventive and curative interventions, and ensuring sanitary compliance, equipment optimization, and adherence to environmental and safety standards.</p><p>Main Missions:</p><ul><li>Supervise, plan, and lead the daily work of the team of pool technicians and pool operators.</li><li>Coordinate and validate the preventive (cleanings, filter washes) and curative (breakdowns, leaks, parameter drifts) intervention schedule for his/her team.</li><li>Ensure the continuous training of his/her team on safety rules, handling of chemical products, and the specificities of seawater.</li><li>Monitor and validate the quality of filling water (whether it's seawater intake or softened freshwater production).</li><li>Perform and have his/her team perform rigorous water quality tests: pH, TH (hardness), chlorination level, turbidity, etc.</li><li>Supervise the daily operation of water treatment systems: softeners, reverse osmosis units, filters, pumps, chlorination systems, UV, etc.</li><li>Manage preventive and corrective treatments for pools, decorative fountains, and SPA areas (jacuzzis, hammams).</li><li>Control drinking water, domestic hot water (DHW), and air conditioning/heating networks (closed circuits, cooling towers).</li><li>Ensure continuous distribution and proper pressure of drinking water in hotel rooms and kitchens.</li><li>Apply the prevention protocol against health risks (legionella): perform regular purges of hot water networks/tanks and plan disinfections, descaling, or desilting.</li><li>Meticulously maintain sanitary logs and control sheets for the entire establishment.</li><li>Immediately report any anomaly or health risk to the Technical Manager.</li><li>Actively participate in audits and controls by health or safety authorities.</li><li>Manage the storage, supply, and safe use of chemical treatment products by his/her team.</li><li>Advise on possible improvements to optimize water consumption and the energy performance of installations.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Water Treatment Diploma / BTS, Master's in Chemistry, Industrial Maintenance, or equivalent.</li><li>Certifications or authorizations related to water treatment (legionella, handling of chemical products, etc.).</li><li>2 to 5 years of experience in water treatment, ideally in a hotel environment (Luxury/Thalasso), hospital, or thermal spa.</li><li>In-depth knowledge of water treatment processes (physico-chemical, filtration, disinfection).</li><li>Proficiency in measurement tools, water quality control (pH, TH, chlorine), and health risks (legionellosis).</li><li>Knowledge of specific constraints related to seawater (corrosion, salinity, etc.).</li><li>Ability to read technical plans, hydraulic diagrams, and manage emergencies with reactivity.</li><li>Absolute mastery of chemical and biological safety rules.</li><li>Team spirit and leadership (ability to lead pool technicians).</li><li>Rigor, reliability, excellent communication, and initiative.</li><li>Strong sense of safety, loss prevention, and total quality management.</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><b>Job Summary</b></u>
<br></span><p>The Employee Relations Officer facilitates positive relationships between employees and the organization, ensuring a productive and harmonious work environment. They are responsible for implementing and enforcing employee policies and procedures, addressing grievances and conflicts, and promoting employee engagement and morale. Additionally, Employee Relations Officers play a key role in providing guidance and support to both employees and management on matters related to employment laws, regulations, and Company policies. They also participate in the development and implementation of programs and initiatives aimed at improving employee satisfaction and retention. </p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Promote customer-centric services, fair and transparent people practices.</p><br>
<p>Contribute with ideas for a smoother and efficient day-to-day operation.</p><br>
<p>Comply with our Attendance protocols.</p><br>
<p>Ensure adequate support is provided to the employees on all their queries.</p><br>
<p>Prepare employee files and ensure all employee related documents throughout their lifecycle are filed.</p><br>
<p>Keep up to date with policy changes.</p><br>
<p>Administers the HR Services in a precise and timely manner; and ensures a high-quality standard is applied to all transactions.</p><br>
<p>Execute transactions related to Onboarding, Offboarding, Leave approvals, Ticketing, Medical insurance, Reimbursements, Personal information updates, Generate business letters, Respond to ASK HR queries</p><br>
<p>Ensure compliance with all relevant HSEandE and QM policies, procedures, and controls across the department to guarantee self and Team safety, legislative compliance, delivery of high-quality service standards and a responsible environmental attitude</p><br>
<p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>Proficient knowledge of labor laws, regulations, and best practices in employee relations is essential for navigating complex employment issues and ensuring compliance.</p><br>
<p>Strong communication and interpersonal skills are necessary for effectively mediating conflicts, conducting investigations, and providing guidance to employees and managers.</p><br>
<p>Analytical skills are valuable for assessing employee feedback, identifying trends, and making data-driven recommendations for improving employee relations.</p><br>
<p>Empathy and emotional intelligence are important qualities for understanding the needs and concerns of employees and building trust and rapport.</p><br>
<p>Experience in conflict resolution, negotiation, and mediation enhances the ability to address and resolve employee grievances and disputes in a fair and equitable manner.</p><br>
<p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u>
<br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Resilience<br>AI Fluency<br>Quality<br>Leadership<br>Employee Experence and Design Thinking L2<br>Data Driven L2<br>SAP ERP Human Resources L2<br>People Advocacy L2<br>Agility<br>Digital Integration L2<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Commerce or Business Administration<br><br><br><br>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Yassir is seeking a highly skilled and motivated Data Analyst, of junior / mid / senior level, to join our Data Analytics team and contribute with shaping the business s decision making and product offering on Financial Services in making it more data and insights driven. As a Data Analyst (FinTech), you will play a crucial role in analyzing data, helping us prioritize, assess, develop financial product features for our millions of users across Africa. Your expertise in both data processing, robust statistical analysis, insights derivation, hypothesis formulation and data visualization will be essential in driving our solutions and providing value to Yassir. This is a very exciting opportunity, tackling some of Yassir s most critical problems.</p><p>The Data Analytics team is part of Yassir s central Data & AI domain, which is responsible for all data related activities in the organization - from Data Engineering, Data Platform management and Data Analytics all the way to AI solutions and MLOps infrastructure development. We are a global team of Data and AI / ML experts, encompassing diverse backgrounds and skills. We strive to provide top-quality Analytics and BI insights to the business, being a proactive partner to our stakeholders, and ultimately to build a mature Data Culture supported by widespread data fluency, responsible and democratized data access, data-driven decision making and automation. We push the envelope of what s feasible, we challenge each other, we support each other, and we take great pride in our work. Most of all we are value-driven to create impact from our data solutions. If you have an inherent curiosity about the fields Data and AI, a relevant background and an internal zeal and drive to contribute, please come join us!</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>2-5 years of experience in Product Analytics, Business Analytics, Data Analytics, or a related analytical role.</li><li>Strong SQL skills and practical experience working with large-scale customer and transaction datasets.</li><li>Proficiency in Python for data analysis, statistical modeling, and data visualization.</li><li>Experience working with digital products, preferably within Fintech, Payments, Wallets, Banking, Lending, or Financial Services.</li><li>Solid understanding of statistics, hypothesis testing, experimentation, and data-driven decision-making.</li><li>Experience building dashboards and reports using BI tools such as Looker Studio, Looker, Tableau, or Power BI.</li><li>Ability to translate business questions into analytical approaches and communicate insights effectively to stakeholders.</li><li>Familiarity with cloud-based data platforms, preferably Google Cloud Platform (GCP) and BigQuery.</li><li>Strong problem-solving, analytical thinking, and attention to detail.</li><li>Excellent written and verbal communication skills in English.</li></ul><p><strong>Nice to have</strong></p><ul><li>Experience working with Wallets, Bill Payments, Merchant Payments, P2P Transfers, Agent Networks, Lending, or Credit products.</li><li>Familiarity with fraud analytics, risk monitoring, customer lifecycle analysis, or fintech growth metrics.</li><li>Exposure to machine learning, customer segmentation, or predictive analytics use cases.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: The Reservations Manager is responsible for the strategic and operational management of the Reservations department at the Sofitel Thalassa Algiers Club des Pins. They ensure the optimization of room revenue, the implementation of pricing strategies, and the performance of distribution channels, while guaranteeing a high level of customer service in accordance with Sofitel and Accor standards. They lead and develop the Reservations team to optimize conversion rates, sales quality, and the overall profitability of the hotel. Main Responsibilities: Reservations Department Management Supervise the daily operations of the Reservations department and ensure compliance with standards and procedures Ensure the quality and consistency of information communicated to customers across all channels (telephone, email, OTA) Ensure the optimization of request processing and the efficient management of call and email volumes Guarantee the accuracy of reservations (rates, segments, customer profiles, conditions) Respond to customer requests according to defined service standards Revenue Management & Distribution Implement pricing and sales strategies in coordination with the Revenue Manager Monitor pick-up, booking trends, and adjust sales priorities Participate in the implementation of pricing offers (rate creation, testing, internal communication) Optimize sales through upselling and cross-selling Ensure a good understanding of market segments and distribution channels Reporting & Analysis Contribute to the preparation of daily reports, Weekly and monthly (production and activity) Monitoring key performance indicators (conversion, no-shows, cancellations, production per channel) Analyzing performance and proposing improvement actions Team Management Supervising and training Reservations department staff Regularly evaluating team performance Developing staff professional skills (sales, tools, standards) Overseeing the team's presentation, attitude, and professionalism Creating schedules based on activity and budget Internal Coordination & Communication Ensuring smooth communication with the Front Office, Sales, Revenue, and Finance departments Participating in briefings, meetings, and training sessions Ensuring effective information sharing (shifts, instructions, priorities) Coordinating with other departments to guarantee a seamless customer experience Other Responsibilities Ensuring compliance with security procedures and internal standards Maintaining a high level of presentation and professionalism Report technical malfunctions and track their resolution</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Qualifications</font></font></h2><p><font dir="auto" ><font dir="auto" >University degree. Minimum 3 years of experience in a similar role or in customer service/reservations. Proven experience in a 4* or 5* hotel environment. Fluency in French and English (spoken and written). Proficiency in computer tools (Microsoft Office: Word, Excel, Outlook, PowerPoint). Proficiency in a hotel PMS (ideally OPERA). Good knowledge of distribution channels (OTA, GDS, corporate). Leadership and managerial skills. Excellent customer service skills. Strong organizational and analytical skills. Attention to detail and rigor. Team spirit and collaboration. Dynamism and proactivity. Ability to motivate and develop teams. Neat appearance and professional attitude. Results and performance-oriented.</font></font></p><p></p></section>