وظائف موظف حجز - الجزائر العاصمة الجزائر
١٥٦٨ وظائف شاغرة
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Welcome and guide customers. Sell and issue tickets according to current procedures. Manage reservations, modifications, and cancellations. Collect payments and ensure cash register maintenance. Inform customers about schedules, fares, and travel or access conditions. Handle first-level complaints.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bac or Bac+2 in commerce, management, tourism, or equivalent. Experience in a similar role is an asset. Good command of computer tools.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Join a hotel that's part of the Accor network, a group that brings together more than 5,500 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Here, we believe in you and what you bring to the table. Opportunities for growth and development abound. Every project, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.</font></font></p><p><font dir="auto" ><font dir="auto" >The Reservations Manager is responsible for the strategic and operational management of the Reservations department at the Sofitel Thalassa Algiers Club des Pins. They ensure the optimization of accommodation revenue, the implementation of pricing strategies, and the performance of distribution channels, while guaranteeing a high level of customer service in accordance with Sofitel and Accor standards. They lead and develop the Reservations team to optimize conversion rates, sales quality, and the overall profitability of the hotel.</font></font></p><p><font dir="auto" ><font dir="auto" >Main Missions:</font></font></p><p><font dir="auto" ><font dir="auto" >Reservations service management</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Supervise the daily operations of the Reservations department and ensure compliance with standards and procedures.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the quality and consistency of information communicated to customers across all channels (telephone, email, OTA)</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the optimization of request processing and the efficient management of call and email volumes.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the accuracy of reservations (prices, segments, customer profiles, conditions)</font></font></li><li><font dir="auto" ><font dir="auto" >Respond to customer requests according to defined service standards</font></font></li></ul><p>Revenue management & distribution</p><ul><li><font dir="auto" ><font dir="auto" >Implement pricing and sales strategies in coordination with the Revenue Manager</font></font></li><li><font dir="auto" ><font dir="auto" >Track pick-up, booking trends and adjust sales priorities</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in the implementation of pricing offers (creation of rates, testing, internal communication)</font></font></li><li><font dir="auto" ><font dir="auto" >Optimize sales through upselling and cross-selling</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring a good understanding of market segments and distribution channels</font></font></li></ul><p>Reporting & analyse</p><ul><li><font dir="auto" ><font dir="auto" >Contribute to the preparation of daily, weekly and monthly reports (production and activity)</font></font></li><li><font dir="auto" ><font dir="auto" >Monitor key performance indicators (conversion, no-shows, cancellations, production per channel)</font></font></li><li><font dir="auto" ><font dir="auto" >Analyze performance and propose improvement actions</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Team management</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Supervise and train the staff of the Reservations department</font></font></li><li><font dir="auto" ><font dir="auto" >to regularly evaluate the performance of the teams</font></font></li><li><font dir="auto" ><font dir="auto" >To develop the professional skills of employees (sales, tools, standards)</font></font></li><li><font dir="auto" ><font dir="auto" >Oversee the presentation, attitude, and professionalism of the team.</font></font></li><li><font dir="auto" ><font dir="auto" >develop schedules based on activity and budget</font></font></li></ul><p>Coordination & communication interne</p><ul><li><font dir="auto" ><font dir="auto" >Ensure smooth communication with the Front Office, Sales, Revenue and Finance departments</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in briefings, meetings and training sessions</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure proper transmission of information (shifts, instructions, priorities)</font></font></li><li><font dir="auto" ><font dir="auto" >Coordinate with other departments to ensure a seamless customer experience</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Other responsibilities</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Ensure compliance with security procedures and internal standards</font></font></li><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >University degree</font></font></li><li><font dir="auto" ><font dir="auto" >Minimum 3 years of experience in a similar role or in customer service/reservations</font></font></li><li><font dir="auto" ><font dir="auto" >Proven experience in a 4* or 5* hotel environment</font></font></li><li><font dir="auto" ><font dir="auto" >Mastery of French and English (spoken and written)</font></font></li><li><font dir="auto" ><font dir="auto" >Good mastery of computer tools (Microsoft Office: Word, Excel, Outlook, PowerPoint)</font></font></li><li><font dir="auto" ><font dir="auto" >But sadly it is a PMS h loom (sometimes OPERA)</font></font></li><li><font dir="auto" ><font dir="auto" >Good knowledge of distribution channels (OTA, GDS, corporate)</font></font></li><li>Leadership et comp tences manag riales</li><li><font dir="auto" ><font dir="auto" >Excellent customer service skills</font></font></li><li><font dir="auto" ><font dir="auto" >Strong organizational and analytical skills</font></font></li><li><font dir="auto" ><font dir="auto" >Attention to detail and rigor</font></font></li><li><font dir="auto" ><font dir="auto" >Team spirit and collaboration</font></font></li><li><font dir="auto" ><font dir="auto" >Dynamism and proactivity</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to motivate and develop teams</font></font></li><li><font dir="auto" ><font dir="auto" >Neat appearance and professional attitude</font></font></li><li><font dir="auto" ><font dir="auto" >Results and performance orientation</font></font></li></ul><p></p></section>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Greet, inform, and advise clients on travel offers. Handle the booking, assignment, modification, and cancellation of airline tickets. Use Global Distribution Systems (GDS) for booking management. Provide clients with information regarding schedules, fares, and travel conditions. Manage payments and prepare sales documents. Track reservations and respond to customer inquiries.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 1 year of professional experience as a Ticketing Agent or in a travel agency. Proficiency with a reservation system (Amadeus, Galileo, Sabre, or equivalent) preferred. Good computer skills. Excellent customer service skills, organizational skills, and attention to detail. Good communication skills and ability to work in a team.</font></font></p>
<p>Process reservation requests (flights, hotels, transfers, etc.). Make changes, cancellations, and confirmations of reservations. Ensure follow-up of client files until their closure. Coordinate with airlines, hotels, and other service providers. Verify the conformity of reservations and travel documents. Manage client requests and complaints within the best deadlines. Update reservation systems and databases. Respect internal procedures and processing deadlines.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum Bac+2 in Tourism, Hotel Management, Commerce, or similar field. Minimum 2 years of experience in a similar position within a travel agency. Good oral and written expression in Arabic and French. Proficiency in a reservation software (Amadeus, Galileo, Sabre, or equivalent) is an asset.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Head of General Services</font></font></font></font></li><li><font dir="auto" ><font dir="auto" ><br></font></font></li><li><font dir="auto" ><font dir="auto" >Procedure for the implementation of purchasing programs.</font></font><br> </li> <li><font dir="auto" ><font dir="auto" >Ensures the monitoring of building maintenance and upkeep.</font></font></li> <li><font dir="auto" ><font dir="auto" >Implements control measures to ensure the proper execution of maintenance and installation work for social facilities, layout and maintenance of premises.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensures the monitoring of operations related to the management of water, electricity, telephone and internet consumption...).</font></font><br> </li> <li><font dir="auto" ><font dir="auto" >Takes charge of the work and operations of the management of common resources (maintenance, hygiene of buildings, management of office furniture, management of building infrastructure, management of the canteen and other common fixed installations).</font></font><br> </li> <li><font dir="auto" ><font dir="auto" >Manages external relations (booking and purchasing airline tickets, hotel reservations, welcoming VIPs, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensures the purchase of consumables (office and IT supplies).</font></font></li> </ul> <ul> <li> <b><font dir="auto" ><font dir="auto" >Basic training:</font></font></b><font dir="auto" ><font dir="auto" > Bachelor's/Master's degree in financial sciences/law or equivalent: MS Office/SAGE software etc.</font></font></li> <li><font dir="auto" ><font dir="auto" >4-5 years of experience in a similar position.</font></font></li> <li><font dir="auto" ><font dir="auto" >Transport/ canteen (provided).</font></font></li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" >Call prospects who have come through forms, messages and social networks.</font></font></li> <li><font dir="auto" ><font dir="auto" >Answering incoming calls and welcoming clients to the agency.</font></font></li> <li><font dir="auto" ><font dir="auto" >Identify the prospect's needs: destination, budget, level of education, objective, urgency.</font></font></li> <li><font dir="auto" ><font dir="auto" >Present The US House programs in a clear and convincing manner.</font></font></li> <li><font dir="auto" ><font dir="auto" >Helping the prospect choose the most suitable program.</font></font></li> <li><font dir="auto" ><font dir="auto" >Book appointments with qualified prospects.</font></font></li> <li><font dir="auto" ><font dir="auto" >Follow up with interested prospects until they convert.</font></font></li> <li><font dir="auto" ><font dir="auto" >Update the tracking file or CRM: status, remarks, next follow-up.</font></font></li> <li><font dir="auto" ><font dir="auto" >Transfer serious clients to the academic advisor.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Very good communication in French and Algerian Arabic.</font></font></li> <li><font dir="auto" ><font dir="auto" >Comfortable on the phone and face-to-face.</font></font></li> <li><font dir="auto" ><font dir="auto" >Commercial acumen and the ability to persuade.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good listening skills and ability to handle objections.</font></font></li> <li><font dir="auto" ><font dir="auto" >My proficiency with WhatsApp Business, Google Sheets or CRM.</font></font></li> <li><font dir="auto" ><font dir="auto" >Dynamic, professional, punctual and results-oriented.</font></font></li> </ul> <p> <b> <u><font dir="auto" ><font dir="auto" >Performance indicators</font></font></u> </b> </p> <ul> <li><font dir="auto" ><font dir="auto" >Number of calls made.</font></font></li> <li><font dir="auto" ><font dir="auto" >Number of prospective contacts.</font></font></li> <li><font dir="auto" ><font dir="auto" >Number of appointments booked.</font></font></li> <li><font dir="auto" ><font dir="auto" >Appointment attendance rate.</font></font></li> <li><font dir="auto" ><font dir="auto" >Number of conversions to customers.</font></font></li> <li><font dir="auto" ><font dir="auto" >Quality of follow-up and reminders.</font></font></li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The Reservation Agent is responsible for processing reservation requests for the Sofitel Thalassa Algiers Club des Pins. They ensure the sale of hotel rooms and services in accordance with Sofitel standards, while guaranteeing a seamless, personalized, and high-quality customer experience. They contribute to optimizing revenue by applying sales techniques and adhering to established pricing strategies.</font></font></p><p><font dir="auto" ><font dir="auto" >Main Missions:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Process booking requests via phone, email and other channels</font></font></li><li><font dir="auto" ><font dir="auto" >Enter and modify reservations in the PMS system (Opera or other)</font></font></li><li><font dir="auto" ><font dir="auto" >Verify the accuracy of the information (prices, segments, customer profiles, conditions)</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure rigorous monitoring of client files</font></font></li><li><font dir="auto" ><font dir="auto" >Responding to inquiries regarding hotel services</font></font></li><li><font dir="auto" ><font dir="auto" >Present current offers and promotions</font></font></li><li><font dir="auto" ><font dir="auto" >Adhere to the pricing strategies communicated by Revenue Management</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to optimizing the conversion rate</font></font></li><li><font dir="auto" ><font dir="auto" >To offer a professional and warm welcome at every interaction</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring a service that meets Sofitel standards</font></font></li><li><font dir="auto" ><font dir="auto" >Managing specific customer requests (VIP, preferences, special occasions)</font></font></li><li><font dir="auto" ><font dir="auto" >Handle simple complaints and escalate them to the supervisor</font></font></li><li><font dir="auto" ><font dir="auto" >Communicating important information to other departments</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure proper communication of instructions between shifts</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in team briefings and meetings</font></font></li><li><font dir="auto" ><font dir="auto" >Maintain a professional and neat appearance</font></font></li><li><font dir="auto" ><font dir="auto" >Adhere to internal procedures and quality standards</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring the confidentiality of customer data</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Diploma in hospitality/tourism preferred. Previous experience in reservations, front office, or customer relations appreciated. Experience in 4- or 5-star hotels is a plus. Fluency in French and English. Good knowledge of computer tools (Word, Excel, Outlook). Knowledge of a hotel PMS (ideally Opera). Good understanding of booking channels (OTA, corporate, leisure). Customer service oriented. Excellent oral and written communication skills. Organized and meticulous. Attention to detail. Ability to work in a team. Dynamic and responsive. Sales-oriented. Professional appearance. Polite and professional.</font></font></p><p></p></section>
<p>Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p><p>Organizational Context and Scope Under the general supervision of the overall supervision of Head od programmes , the direct supervision of Movement Operations Officer , the Operations Assistant (Data Processing), is responsible for the following duties and responsibilities.</p><p>Record demographic and biographic information in MiMOSA upon receipt of the request for travel while confirming receipt to third parties, such as an embassy or Resettlement Support Center (RSC). Notify the Movement Operations Officer of the receipt of new requests for travel assistance. Secure, and account for travel documents in accordance with the local Standard Operating Procedures (SOPs). Ensure secure storage of documentation and data in accordance with IOM principles and guidelines while guaranteeing limited access to physical files. Process exit permits in close coordination with supervisors and other IOM colleagues and relevant authorities. Ensure the issuance and timely dispatch of travel documents with Operations colleagues, from booking notifications to logistical assistance with exit processes closely coordinated. Prepare all travel-ready documentation for transfer to Field Support colleagues in collaboration and coordination with supervisors while ensuring the travel bag has all necessary documentation to depart the country. Prepare reports as requested on the receipt of documentation to time of service delivery; inform supervisors on possible issues which need attention and suggest corrective actions. Report any problems encountered like denials of exit permits, reasons for such denials and possible solutions. Assist in preparing regular data mining reports in order to ensure that MiMOSA is up-to-date, accurate and maintains the integrity of relevant Movement Operations projects. Provide regular feedback on work being accomplished to the Movement Operations Officer and keep supervisors immediately informed of any issues that arise. Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases, as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA). Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert Movement Operations Officer or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners. Perform such other duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Completed secondary high school education required and five years of relevant working experience; three years of working experience with a bachelor s degree. Accredited Universities are those listed in the UNESCO World Higher Education Database.</li><li>Five years of relevant working experience.</li><li>Three years of working experience with a Bachelor s degree.</li><li>Prior Movement Operations or transportation experience is a strong advantage.</li><li>Strong computer skills - Word, Excel and Internet.</li><li>Past experience with Movement Operations-related databases and systems (including iGATOR, MiMOSA, SAR and Amadeus) is a strong advantage.</li><li>Fluency in English and French is required.</li><li>Working knowledge of Arabic is an advantage.</li><li>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</li><li>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</li><li>Values - all IOM staff members must abide by and demonstrate these five values: Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage : Demonstrates willingness to take a stand on issues of importance. Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li><li>Core Competencies behavioural indicators Level 1 Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate. Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work. Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li><li>Managerial Competencies behavioural indicators Level 2, if with direct reports Leadership : Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential. Empowering others : Creates an enabling environment where staff can contribute their best and develop their potential. Building Trust : Promotes shared values and creates an atmosphere of trust and honesty. Strategic thinking and vision : Works strategically to realize the Organization s goals and communicates a clear strategic direction. Humility : Leads with humility and shows openness to acknowledging own shortcomings.</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Supervise reception teams: He manages receptionists, ensures their proper distribution across different shifts, and oversees their continuous training. Optimize customer experience: He guarantees a personalized and professional welcome for every client, responds to their requests, and proactively manages complaints. Manage reservations and occupancy: He oversees online and telephone reservations, adjusts availability, optimizes occupancy rates, and room allocation. Coordinate with other departments: He works in conjunction with housekeeping, maintenance, and catering services to ensure a seamless stay for clients. Ensure administrative management: He controls invoices, payments, activity reports, and ensures the smooth operation of hotel management software. Guarantee compliance with quality standards: He ensures that the reception adheres to the standards of the establishment or hotel group and proposes areas for improvement. Participate in commercial development: He may be involved in loyalty and promotion activities for the establishment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Mastery of hotel management software</p><p>He uses tools such as Opera, Fidelio, or other PMS daily to manage reservations and customer follow-up.</p><p>Knowledge of administrative management</p><p>He knows how to manage payments, prepare invoices, and track reception performance indicators.</p><p>Practice of foreign languages</p><p>English is essential, one or more other languages are a real asset for welcoming international clientele.</p><p>Managerial skills</p><p>He manages his team, organizes schedules, and ensures the motivation and continuous training of receptionists.</p><p>Knowledge of hotel standards and procedures</p><p>He must apply quality standards, safety rules, and internal procedures of the establishment.</p><p>Qualities of reception managers</p><p>Sense of welcome: Warm and available, he places the client's well-being at the heart of his priorities. Reactivity: Faced with unforeseen events (overbooking, complaints, emergencies), he knows how to react quickly and effectively. Diplomacy: He handles conflicts and dissatisfactions with calm and courtesy. Rigor: Compliance with procedures and precision in administrative tasks are essential. Leadership: He leads his team towards excellence, being both demanding and benevolent.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p> <strong>POSITION SUMMARY</strong> </p>
<p> </p>
<p>Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).</p>
<p> </p>
<p>Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p>
<p> </p>
<p>PREFERRED QUALIFICATIONS </p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 2 years of related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None </p>
<p> </p>
<p> </p>
</div>
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<p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: The Reservations Manager is responsible for the strategic and operational management of the Reservations department at the Sofitel Thalassa Algiers Club des Pins. They ensure the optimization of room revenue, the implementation of pricing strategies, and the performance of distribution channels, while guaranteeing a high level of customer service in accordance with Sofitel and Accor standards. They lead and develop the Reservations team to optimize conversion rates, sales quality, and the overall profitability of the hotel. Main Responsibilities: Reservations Department Management Supervise the daily operations of the Reservations department and ensure compliance with standards and procedures Ensure the quality and consistency of information communicated to customers across all channels (telephone, email, OTA) Ensure the optimization of request processing and the efficient management of call and email volumes Guarantee the accuracy of reservations (rates, segments, customer profiles, conditions) Respond to customer requests according to defined service standards Revenue Management & Distribution Implement pricing and sales strategies in coordination with the Revenue Manager Monitor pick-up, booking trends, and adjust sales priorities Participate in the implementation of pricing offers (rate creation, testing, internal communication) Optimize sales through upselling and cross-selling Ensure a good understanding of market segments and distribution channels Reporting & Analysis Contribute to the preparation of daily reports, Weekly and monthly (production and activity) Monitoring key performance indicators (conversion, no-shows, cancellations, production per channel) Analyzing performance and proposing improvement actions Team Management Supervising and training Reservations department staff Regularly evaluating team performance Developing staff professional skills (sales, tools, standards) Overseeing the team's presentation, attitude, and professionalism Creating schedules based on activity and budget Internal Coordination & Communication Ensuring smooth communication with the Front Office, Sales, Revenue, and Finance departments Participating in briefings, meetings, and training sessions Ensuring effective information sharing (shifts, instructions, priorities) Coordinating with other departments to guarantee a seamless customer experience Other Responsibilities Ensuring compliance with security procedures and internal standards Maintaining a high level of presentation and professionalism Report technical malfunctions and track their resolution</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Qualifications</font></font></h2><p><font dir="auto" ><font dir="auto" >University degree. Minimum 3 years of experience in a similar role or in customer service/reservations. Proven experience in a 4* or 5* hotel environment. Fluency in French and English (spoken and written). Proficiency in computer tools (Microsoft Office: Word, Excel, Outlook, PowerPoint). Proficiency in a hotel PMS (ideally OPERA). Good knowledge of distribution channels (OTA, GDS, corporate). Leadership and managerial skills. Excellent customer service skills. Strong organizational and analytical skills. Attention to detail and rigor. Team spirit and collaboration. Dynamism and proactivity. Ability to motivate and develop teams. Neat appearance and professional attitude. Results and performance-oriented.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Hypermarket HSE Supervisor</font></font></font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br></font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To be responsible for preserving the company's material and human assets in terms of hygiene and safety</font></font><br></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Risk detection in different sectors of the company</font></font><br></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Raising awareness about hygiene and safety and/or the environment</font></font><br></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Implementation of hygiene and safety programs, accident prevention and/or environmental protection</font></font><br></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proposals for improvements and/or developments in the areas of hygiene and safety and/or the environment</font></font><br></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Drafting all or part of internal and external hygiene and safety and/or environmental audits in accordance with regulations and procedures</font></font><br></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Drafting all or part of the workplace safety data sheets</font></font><br></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collection of company safety data sheets</font></font><br></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Application of legislation and rules regarding hygiene, safety and/or the environment, and implementation of standards</font></font><br></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conducting HSE self-inspections in work areas</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's or Master's degree in HSE, QHSE, Industrial Safety or equivalent</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in a similar position</font></font></li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p></p><ul> <li>Control and approval of AS-BUILT files for installations carried out.</li> <li>Follow the implementation of HVAC installations on site and coordinate with the site teams.</li> <li>Ensure technical monitoring, maintenance and troubleshooting of existing systems.</li> </ul><p></p> <p></p><ul> <li>An HVAC engineer must have an engineering degree or equivalent in a specialty such as air conditioning engineering, thermal engineering, energy, mechanics, or a related field.</li> <li>Certifications or specific training in HVAC or energy management may be an asset.</li> <li>Mastery of the principles of thermodynamics, fluid mechanics, and heat exchange, essential for designing effective heating, ventilation and air conditioning systems in the thermal hammam field.</li> <li>Ability to size and optimize equipment (heating, air conditioning, ventilation) according to the energy needs of a building or installation.</li> <li>Knowledge of modeling and simulation software for thermal flows and fluid dynamics (e.g., AutoCAD, Revit, Trane, Carrier, HAP, IESVE).</li> <li>Knowledge of national and international standards in terms of construction, safety, environment and energy performance.</li> <li>Ability to manage design, implementation and maintenance projects for HVAC systems, including resource, cost and time management.</li> <li>Team management and communication skills with the various stakeholders in the project (architects, engineers from other specialties, contractors, clients).</li> <li>Previous experience in the design or installation of HVAC systems is often required.</li> <li>Ability to write clear and detailed documents, such as technical proposals, performance reports, or monthly reports.</li> <li>Must often work in collaboration with other engineers (structures, electricity,) and must be able to integrate into a multidisciplinary team.</li> <li>Experience in the field of air conditioning engineering, thermal engineering, energy.</li> </ul><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p></p><ul> <li>An HVAC engineer must have an engineering degree or equivalent in a specialty such as air conditioning engineering, thermal engineering, energy, mechanics, or a related field.</li> <li>Certifications or specific training in HVAC or energy management may be an asset.</li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Missions</p><p>Perform machining operations on conventional and/or CNC lathes.</p><p>Read and interpret technical drawings.</p><p>Adjust the machines and choose the appropriate tools.</p><p>Control the quality of the parts produced.</p><p>Profile</p><p>Training in machining, industrial mechanics or equivalent.</p><p>Experience in conventional and/or CNC filming preferred.</p><p>Good command of blueprint reading and measuring instruments</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Profile Required</h2><ul><li><font dir="auto" ><font dir="auto" >Training in machining, industrial mechanics or equivalent.</font></font></li><li><font dir="auto" ><font dir="auto" >Experience in conventional and/or CNC filming preferred.</font></font></li><li><font dir="auto" ><font dir="auto" >Good mastery of reading plans and measuring instruments.</font></font></li></ul><p></p></section>
<p>POSITION SUMMARY Troubleshoot and repair technical problems or issues related to computer hardware and peripheral equipment. Respond to program error messages by finding and correcting problems or terminating the program. Provide technical guidance and recommendations to resolve business problems. Refer major hardware/software problems or defective products to vendors or technicians for service. Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate equipment. Maintain and upgrade hardware and software, including peripherals (e.g., printers, scanners) and website technical architecture related to hardware and telecommunication connectivity. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Talk with and listen to other employees to effectively exchange information. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Receive and stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Stack received merchandise on pallets or carts. Complete requisition forms for inventory and supplies. Notify manager/supervisor of low stock levels in a timely manner. Receive deliveries, store perishables properly, and rotate stock. Inspect deliveries and date times to verify freshness, cleanliness, consistency, and quality throughout case lots. Refuse acceptance of damaged, unacceptable, or incorrect items. Adhere to food safety and handling policies and procedures across all food-related areas. Organize, clean, and sanitize all refrigerators and freezers, floors, food equipment, and drains. Remove empty pallets, cardboard, and trash and place in proper storage areas. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak to guests and co-workers using clear, appropriate and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: high school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Answering phone calls and directing customers</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Welcoming and advising customers on IT products</font></font></li> <li><font dir="auto" ><font dir="auto" >To ensure the sale of computer parts and accessories</font></font></li> <li><font dir="auto" ><font dir="auto" >prepare quotes and track orders</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Training in computer science, business or equivalent</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Experience in sales or customer service preferred</font></font></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Training in computer science, business or equivalent</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Experience in sales or customer service preferred</font></font></li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Missions</b></p><p>Implement the company's HSE policy.</p><p>Identify and assess occupational risks.</p><p>Follow the prevention and safety plans.</p><p>Conduct HSE inspections and audits.</p><p>Raise staff awareness of safety rules.</p><p><b>Profile</b></p><p>Training in HSE or equivalent field.</p><p>Experience in an industrial or construction site environment is preferred.</p><p>Good knowledge of safety standards.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Training in HSE or equivalent field.</li><li>Experience desired in an industrial or construction site environment.</li><li>Good knowledge of safety standards.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Duties and Responsibilities</p><p>This position is located in the United Nations Information Centre in Algiers (UNIC Algiers), within the Information Centres Service (ICS), Outreach Division (OD), Department of Global Communications (DGC). The UNIC Algiers is the principal source of information about the United Nations system in Algeria. The UNIC is responsible for promoting public understanding and support for the aims and activities of the United Nations by disseminating UN information materials to a local audience in English, Arabic, and French; engaging local and regional partners; and, overall, bringing the United Nations closer to the people it serves.</p><p>The intern will support communication activities through visual content production, graphic design assistance and event coverage, contributing to the visibility of UN messages, campaigns and initiatives.</p><p>The intern is under the direct supervision of direct supervision of the Officer-in-Charge a.i. of UNIC Algiers.</p><p>The internship is for an initial period of three (3) months with an opportunity for extension up to a maximum of six (6) months depending on the needs of the Department and availability of the intern.</p><p>The internship is UNPAID and full-time. Interns work five days a week (35 hours) in-person.</p><p>The intern's duties will include the following:</p><ul><li>Assist in the coverage of UN events, campaigns and activities (photography and basic video);</li><li>Assist in selecting, editing and organizing visual content in accordance with UN communication standards;</li><li>Assist in creating infographics, social media visuals and basic graphic materials;</li><li>Assist in the layout and design of communication products (presentations, flyers, briefs, simple reports);</li><li>Support the organization and updating of photo and visual archives;</li><li>Assist with adapting visual content for digital platforms and social media;</li><li>Perform any other communication-related tasks as required.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Please note that to qualify for an internship with the United Nations Internship Programme, applicants must meet one of the following requirements:</p><p>a. Be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher); or,</p><p>b. Be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor's level or equivalent).</p><p>Applicants to the UN Internship Programme are not required to have professional work experience. However, a field of study that is closely related to the type of internship that you are applying for is required.</p><p>Applicants must be enrolled in, or have completed, the final academic year of a Bachelor s degree in Communication, Graphic Design, Multimedia, Political Science, Public Affairs or a related field, with a demonstrated interest in visual communication, digital content and media production.</p><p>Applicants must be a student in the final year of the first university degree (bachelor or equivalent), Master s or Ph.D. Programme or equivalent, or have completed a Bachelor s, Master s or PH.D. Programme.</p><p>Do you meet any of the above criteria? If yes, please indicate which one and attach proof to the application. Please note that you will have to provide an official certificate at a later stage.</p><p>Applicants must also:</p><ul><li>Be computer literate in standard software applications.</li><li>Have a demonstrated keen interest in the work of the United Nations and have a personal commitment to the ideals of the UN Charter.</li><li>Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be tolerant of differing opinions and views.</li><li>Have good knowledge of standard software applications, especially MS Word, MS PowerPoint, and MS Teams.</li><li>The ability to draft news articles and/or social media posts is desirable.</li><li>The ability to design surveys and polls is desirable.</li><li>Basic knowledge of graphic design and visual content creation tools (Canva, Adobe or equivalent) is desirable.</li><li>Interest in photography, visual storytelling and digital communication is desirable.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>POSITION SUMMARY</strong></p>
<p>Complete inventory of uniforms and linens. Conduct monthly inventory of laundry supplies. Report faulty equipment, maintenance needs, and safety hazards to manager/supervisor. Train employees on all laundry procedures, including safety procedures and equipment operation. Verify that laundry requests are completed for each department as needed. Operate and monitor washing, dry cleaning, and drying machinery. Inspect linens and terry for damage.</p>
<p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. . Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p></section>