وظائف مُحسِّن محركات البحث

<p>The UN Secretary-General launched on 1 January 2019 a bold and new global reform which repositioned the UN Development System to deliver more effectively and efficiently with the achievement of the 2030 Agenda and the Sustainable Development Goals. As part of this reform, UN Resident Coordinator Offices (UN RCO), under the leadership of an empowered and independent UN Resident Coordinator - the highest-ranking official of the UN Development System and Representative of the UN Secretary-General at country level - support countries in the achievement of their development priorities and the attainment of the SDG's. In its Resolution A/RES/72/279, the United Nations General Assembly endorsed the transformation of the Development Operations Coordination Office (DCO) as a stand-alone coordination office within the United Nations Secretariat. DCO exercises managerial and oversight functions of the resident coordinator system under the oversight of the Chair of United Nations Sustainable Development Group (UNSDG). In 2026, DCO undertook a recalibration to ensure the RC system remains optimally configured to support the acceleration of the 2030 Agenda and embodies the UN 2.0 shift- anchored in data, digital, innovation, behavioral science, strategic foresight, and a mission driven organizational culture. The position is located in the United Nations Resident Coordination Office (RCO) in Algiers, Algeria and reports to the Head of RCO. The incumbent works under the overall supervision of the Head of RCO while maintaining a matrixed functional relationship with the Sustainable Development Goals (SDG) Policy and Financing Section of the SDG Coordination, Policy and Programme Division, and collaborates closely with the Regional Policy Analyst to ensure coherence and alignment of SDG policy, financing, and sustainable development support in line with corporate RC system policy corporate priorities</p><p>Within delegated authority, the Economist will be responsible of the following duties:</p><ol><li>Provides substantive economic analysis and supports evidence-based advice on sustainable development, economic transformation and SDG financing. Researches, analyzes and presents economic, social and sustainable development data and information, including emerging trends and good practices related to economic transformation, green and just transition, digital transformation, the future of work and SDG financing. Conducts economic and policy analysis, including political economy and institutional analysis, as relevant, to support the Resident Coordinator (RC) and United Nations Country Team (UNCT) in identifying challenges, opportunities and policy options for accelerating progress towards the Sustainable Development Goals (SDGs), with due consideration to gender equality and leave no one behind principles. Support implementation and localization of global/corporate guidelines, tools and other materials related to economic transformation and SDG financing, including methodologies and tools related to integrated SDG analysis, strategic foresight, data-driven decision-making, digital transformation and innovation in close collaboration with the Regional Office and the SDG Coordination, Policy and Programme Division Provides substantive inputs to analysis and briefing materials on economic transformation and SDG financing</li><li><br></li><li>Provides economic analysis and substantive support to the UN sustainable development programming cycle. Contributes economic and financing analysis to the development and implementation of the Common Country Analysis (CCA), United Nations Sustainable Development Cooperation Framework (UNSDCF), joint programmes, annual reports and other elements of the UN sustainable development programming cycle. Supports the preparation of macroeconomic, socioeconomic and SDG financing analysis for the CCA and other analytical exercises, applying an integrated approach and drawing, where relevant, on data, digitalization, innovation and strategic foresight. Identifies economic trends, policy issues and emerging development challenges and provides substantive inputs and recommendations to support UNCT programming and integrated policy responses. Contributes to the development, implementation, monitoring and review of the UNSDCF, with particular attention to economic transformation, macroeconomic trends and SDG financing. Provides substantive support to the development of UN joint programmes related to economic transformation and SDG financing, including programmes supported by the Joint SDG Fund, as applicable, and contributes to identifying investment opportunities, financing gaps and evidence needed to inform investment-oriented programming and resource mobilization. Supports UNCT Results Groups and other coordination mechanisms by providing economic analysis and substantive inputs relevant to the implementation of joint workplans and sustainable development priorities. Researches and proposes options to strengthen UN support to national and multi-stakeholder processes related to economic policy, financing and capacity development, including the use of data, digital technologies, innovation and foresight for sustainable development.</li><li>Contributes to knowledge management and learning on economic transformation and SDG financing. Contributes to knowledge management on economic transformation, macroeconomic trends and SDG financing to strengthen the UNCT's shared understanding of sustainable development challenges and opportunities. Participates in local, regional and global communities of practice and knowledge networks, including the UN Economist Network, and facilitates the exchange of relevant research, good practices and lessons learned. Researches and analyzes good practices and lessons learned from UN policy initiatives and programmes related to economic transformation and identifies their relevance to the country context. Monitors and analyzes approaches and successful models for SDG financing and contributes to identifying options that could inform national investment policies and programmes. Keeps abreast of emerging economic research, policy developments, analytical methodologies and innovative approaches relevant to sustainable development and proposes their application, as appropriate, to the work of the RCO and UNCT. Documents lessons learned and knowledge generated through analytical and programme-support activities and contributes to their dissemination within the Resident Coordinator system and UN Country Team. Supports knowledge-sharing and learning activities that promote the use of data, digitalization, innovation and foresight to strengthen sustainable development analysis and programming. Performs other duties as assigned.</li></ol><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Education:</strong> Advanced university degree (Master s degree or equivalent degree) in Economics. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Successful completion of both degree and nondegree programs in data analytics, business analytics or data science programs is an advantage.</li><li><strong>Work Experience:</strong> A minimum of five (5) years of progressively responsible experience in economic research and analysis, macroeconomic or socioeconomic policy, applied economics, development economics, or a related area in the context of development cooperation is required. Experience in conducting economic and/or policy analysis and translating development trends and data into policy options, recommendations or other analytical products is required. Experience in SDG financing, development finance, public finance and/or innovative financing approaches is desirable. Experience in supporting strategic planning, policy development or financing solutions with government institutions and/or other development partners is desirable. Experience working with multiple stakeholders, including government, the private sector, civil society, academia and/or development partners, in support of sustainable development priorities is desirable. Experience in applying inclusive approaches that take into consideration gender equality, youth, persons with disabilities and/or leave no one behind principles in economic analysis, policy or development programming is desirable. Experience in supporting partnerships and/or resource mobilization initiatives in the context of development cooperation is desirable. Experience working in UN inter-agency coordination or other multi-stakeholder coordination mechanisms is desirable. Experience in knowledge management, research, or the preparation and dissemination of analytical and policy products in the context of development cooperation is desirable. Two (2) years or more of experience in data analytics or related area is desirable.</li><li><strong>Languages:</strong> English and French are the working languages of the United Nations Secretariat. For this job opening, French and Arabic are required. English is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About the Role: The Program Officer is a hands-on implementation role responsible for the day-to-day operational delivery of the StartAlgeria program in Algeria.<br> The Officer will work closely with the Flat6Labs Program Manager to coordinate logistics, manage local vendors and service providers, organize and oversee program events, and ensure all activities are executed on schedule and in line with program requirements.<br>The Program Officer will also serve as the main focal point for participating ESOs, experts, and mentors, following up on engagement and coordinating session delivery agendas to ensure smooth implementation and continuous collaboration throughout the programme lifecycle.<br> This role is well suited to an organized, detail-oriented professional with experience in program or project coordination, events management, or a related field.<br> The Officer does not carry a strategic or external-relations mandate; their focus is on execution quality, operational reliability, and responsive support to program participants.<br> Key Responsibilities: Program Coordination Coordinate the day-to-day operational delivery of the program in close collaboration with the Flat6Labs Program Manager.<br> Maintain the program calendar and ensure all activities, sessions, and deadlines are tracked and communicated to relevant parties in a timely manner.<br> Oversee virtual and physical workshops and events.<br> Organize and finalize all session planning and preparatory work.<br> Track ESO participation levels and attendance across all scheduled sessions.<br> Manage the onboarding and offboarding journey for all ESOs.<br> Manage all aspects of attendee outreach, including drafting and dispatching invitations, registration confirmations, event reminders, and subsequent follow-up messages.<br> Events Management Manage logistics for program bootcamps, info sessions, workshops, program closure event and other convenings, including venue sourcing, A/V, catering, technical equipment, materials, and participant communications before and during event day.<br> Source and manage local vendors and service providers, obtaining quotes, overseeing delivery, and ensuring quality and value for money.<br> Maintain up-to-date records of expenditures, vendor contracts, and logistical arrangements for reporting purposes.<br> Prepare event documents and briefing notes, and ensure the Flat6Labs team and any external facilitators are fully informed ahead of each session.<br> Provide post-event debriefs and document key operational takeaways to support continuous improvement.<br> ESO Support &amp; Participant Engagement Serve as the first point of contact for participating ESOs on all operational and logistical matters throughout the program.<br> Monitor ESO session attendance and engagement, following up proactively to address absences or logistical barriers.<br> Distribute program materials, assignments, and resources to ESO participants and ensure they have everything required to participate fully.<br> Escalate substantive concerns or ESO feedback to the Flat6Labs Program Manager for follow-up.<br> Reporting, Data &amp; Communications Prepare periodic program progress reports for the Flat6Labs Program Manager, capturing activity status, attendance, issues, and next steps.<br> Ensure data collection (attendance records, participant feedback, activity logs) is conducted consistently and in line with program guidelines.<br> Support the preparation of donor and management reports by compiling and organizing operational data as directed.<br> Coordinate with the Flat6Labs Marketing and Communications team to ensure program events are promoted locally and that relevant content is captured during activities.<br> Ensure timely submission of all required reports and documentation to the Monitoring &amp; Evaluation team Post-Program Wrap-Up Support the smooth close-out of the program, including final event logistics, participant follow-up communications, and materials archiving.<br> Assist with data collection for final program reporting, including compiling attendance, activity summaries, and participant feedback.<br> Document operational lessons learned and contribute to close-out reports as directed by the Flat6Labs Monitoring &amp; Evaluation team.<br> Bachelor’s degree in Management, Business Administration, or a related field is required.<br> A master’s degree in one of these fields is preferred but not required.<br> At least 2 years of experience in program coordination, project management, events management, or a related operational role.<br> Demonstrated ability to manage multiple tasks and deadlines simultaneously, with strong attention to detail and organizational skills.<br> Experience coordinating logistics for events or workshops, including vendor management and on-site coordination.<br> Proficiency in standard office and productivity tools (e.<br>g. Google Workspace or Microsoft Office); comfort with shared trackers and project management tools.<br> Strong written and verbal communication skills in French, Arabic and English.<br> Based in Algeria, with availability to be present on-site for program events.<br> For more details, check this document</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><span>Role Title</span><br><p><strong><span>Customer Service and Sales Assistant</span></strong></p><br><br><span>Role Information</span><br><p><strong><span>&nbsp;Pay Band</span></strong></p><br><br><p><strong><span>&nbsp;Location</span></strong></p><br><br><p><strong><span>&nbsp;Duration</span></strong></p><br><br><p><strong><span>&nbsp;Reports to:</span></strong></p><br><br><p><strong><span>Hourly Paid</span></strong></p><br><br><p><strong><span>Algiers, Algeria</span></strong></p><br><br><p><strong><span>1 year (renewable)</span></strong></p><br><br><p><strong><span>Customer Services and Sales Manager Algeria</span></strong></p><br><br>&nbsp;<br><span>Role purpose</span><br><p><span>To project a professional image of British Council and provide a high quality and integrated enquiry and consultancy service for all British Council’s English and Exams activities, product, and services. To demonstrate the required attitudes, skills, behaviors and knowledge in accordance with British Council Customer Service Standards. </span></p><br><br><p><span>To promote and cross sell British Council products and services meeting British Council sales targets (new and existing students/candidates), Key Performance Indicators (KPIs) and supporting Teaching Centre and Exams teams to achieve their annual business targets and objectives</span></p><br><br>&nbsp;<br><span>About us </span><br><p><span>The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.</span></p><br><br><br><p><span>We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.</span></p><br><br><br><p><span>The British Council is an equal opportunities and diversity employer, and the post-holder will play a role in ensuring that Equality, Diversity, and Inclusion polices are consistently applied through the Human Resources operation. </span></p><br><br><br><p><span>The British Council has a fundamental duty of care of all children engaged in activities with us under our mandatory Child Protection Policy. All our employees must be familiar with and follow the Child Protection Code of Conduct. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.</span></p><br><br><br><br><br><span>Geopolitical/SBU/Function overview:</span><br><p><span>Algeria is the largest country in Africa with a population of 41 million, the second largest in MENA, speaking Arabic, French and a significant number of Amazigh (Berber) languages. 70% of the population is under 30 years of age. A stated objective of the Algerian government is to create economic growth and jobs to meet the aspirations of young people. Education is a priority, with high levels of investment. With its demographic boom school and university education has expanded greatly. </span></p><br><br><br><p><span>The team will be based in Algiers and will consist of 2 Customer Services and Sales Advisors, 2 Customer Service and Sales Assistants, 10 consultants, and a Customer Services and Sales Manager (CSM) reporting to the Cluster Customer Management and Sales Lead (Algeria, Morocco and Tunisia). </span></p><br><br><br><p><span>Our vision is to offer the most Trustworthy, Inspiring and Effective customer service, requiring the least effort from our customers, and where customers experience an outstanding service that enhances the reputation of the British Council.</span></p><br><br><br><p><span>British Council MENA Customer Services and Sales teams will maintain standard Key Performance Indicators that will be evidenced by the annual Mystery Shopping and Customer Effort Assessment. These standards will be reflected in the day to day operations and deliverables.</span></p><br><br><span>Main opportunities/challenges for this role:</span><br><p><span>The Customer Services and Sales Team across the cluster works on a shift basis designed to meet customers’ needs within operational constraints. On occasions, the post holder might be required to work outside the standard working hours and during the weekend. Any additional hours worked will be compensated according to British Council policy.</span></p><br><br><br><p><span>Post holders may be assigned to the specialised hubs or teams and rotated between the hubs regularly, in order to provide them with an opportunity to broaden their skills and gain experience.</span></p><br><br><span>Main Accountabilities:</span><br><p><strong><span>New &amp; existing customer enquiries </span></strong></p><br><br><ul><li><span>To meet and greet face to face customers and respond to all customer enquiries – face to face, calls, emails and social media with a polite and pleasant manner following British Council standards and service strategies e.g. call greeting, call handling, and call closing </span></li><li><span>To generate and/or raise interest level of customers to book them for a placement test or consultation, register for an Exam or attend an event.</span></li><li><span>To create CRM accounts/leads/opportunities/cases immediately when an enquiry is received from a customer.&nbsp; CRM records must be updated from time to time so that there is a complete history of actions/communications with the customer and sales performance can be monitored. </span></li><li><span>To follow up with customers to remind them of their consultation appointment and course/exam/event registration prior to the date of the activities.</span></li><li><span>To offer a one-stop solution or pass enquiries and complaints to the right person, team, or department for their timely follow-up with customers</span></li><li><span>To accept and process refunds and transfer requests from existing customers according to the policy</span></li></ul><br><p><strong><span>Sales</span></strong></p><br><br><ul><li><span>To meet or exceed sales targets (new and existing students) and KPIs </span></li><li><span>To administer placement tests and provide consultation services to students on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale</span></li><li><span>To register Exams candidates online in a professional and friendly manner </span></li><li><span>To cross sell relevant British Council services and products where appropriate</span></li><li><span>To carry out after sales follow up and phone existing students to remind them to re-register for the next term and understand and log their reasons for not continuing with the British Council.</span></li><li><span>To make outbound calls to prospective and existing Exams candidates to improve sales conversions</span></li></ul><br><p><strong><span>Registration &amp; Financial Compliance: </span></strong></p><br><br><p><strong><span>In line with the regional cash handling policy Customer Services Advisor is required to:</span></strong></p><br><br><ul><li><span>Collect&nbsp;income received and transfer it accurately onto SAP or other financial systems, to maintain records on the system and complete daily reconciliations </span></li><li><span>Ensure that all income collected is reconciled and posted accurately in system</span></li><li><span>Meet requirements of audit and financial reporting and any discrepancy is reported to line management within stipulated deadline</span></li></ul><br><p><strong><span>Product and offer knowledge</span></strong></p><br><br><ul><li><span>To acquire and always maintain an excellent level of product knowledge by attending product training and observing classes.&nbsp; </span></li><li><span>To acquire and always maintain an excellent knowledge of pricing, discounts and offers.</span></li></ul><br><p><strong><span>Systems and record keeping</span></strong></p><br><br><ul><li><span>To be proficient in using relevant systems, such as call centre system, CRM, student registration system (TCMS) and on-line booking systems.</span></li><li><span>To maintain and update all databases and statistics and reports in a timely and accurate manner.</span></li></ul><br><p><strong><span>Other support duties</span></strong></p><br><br><ul><li><span>To participate and/or provide sales support in all sales and marketing events (in or out of the centre) to create awareness and generate leads for the centre.</span></li></ul><ul><li><span>Ensure the front of house and consultation areas are suitably stocked with up-to-date display and promotional materials</span></li></ul><ul><li><span>Provide verification services for UK certificates</span></li><li><span>Conduct telephone-based surveys or gather other customer data</span></li></ul><p><span>Regularly observe Teaching Centre classes and/or visit Exams venues</span></p><br><br><br><p><strong><em><span>Other Responsibilities and main duties</span></em></strong></p><br><br><p><span>As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues across the cluster in tasks that ensure the smooth running of the operations. This might include participation in Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch Promotions for example.&nbsp;&nbsp; You may also be required to perform other duties as directed by Line Manager.</span></p><br><br><span>Key Relationships:</span><br><p><span>Maintain close working relationship with wider Cluster Customer Service team and attend all briefings and meetings. </span></p><br><br><br><p><strong><em><span>Internal</span></em></strong></p><br><br><p><span>Customer Services and Sales colleagues and temporary staff, Teaching and Exams Management, Teachers, Marketing Team, Projects Team, Regional &amp; Global Customer Services and Sales Teams</span></p><br><br><br><p><strong><em><span>External</span></em></strong></p><br><br><p><span>Students, Candidates, Partners, Corporate Clients and other customers</span></p><br><br><br><br><span>Role Requirements:</span><br><p><strong><span>Threshold requirements:</span></strong></p><br><br><p><strong><span>Assessment stage</span></strong></p><br><br><p><strong><span>Passport requirements/ Right to work in country</span></strong></p><br><br><p><span>Post holder must be eligible to work in Algeria </span></p><br><br><br><p><span>Shortlisting</span></p><br><br><p><strong><span>Direct contact or managing staff working with children?</span></strong></p><br><br><p><span>Yes. Some British Council customers may be under 18 years so appropriate police check required </span></p><br><br><br><p><span>N/A</span></p><br><br><p><strong><span>Notes</span></strong></p><br><br><p><span>Appropriate police check mandatory </span></p><br><br><p><span>Three satisfactory references required</span></p><br><br><br><p><span>Our normal opening hours are 8 am to 7 pm 7 days a week. The role will regularly require some evening work and may occasionally require a split shift. Some unsocial hours and weekend work may be required</span></p><br><br><br><p><strong><span>Person Specification:</span></strong></p><br><br><br><p><strong><span>Language requirements </span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good written and oral communication skills in English APTIS test (CEFR B2) and fluency in French and Arabic</span></li></ul><p><span>N/A</span></p><br><br><p><span>Shortlisting and interview</span></p><br><br><p><strong><span>Qualifications</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>High School Certificate</span></li></ul><ul><li><span>University degree</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Knowledge &amp; Experience</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Experience in a customer service and sales role </span></li></ul><ul><li><span>Tele-sales experience</span></li><li><span>Education sector experience</span></li><li><span>Knowledge of CRM</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Skills (if any)</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good communication skills and proven ability to build rapport with customers</span></li></ul><p><span>Shortlisting AND Interview</span></p><br><br><p><strong><span>British Council Behaviours</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Connecting with others (essential):</span></em></strong></p><br><br><p><span>Making regular opportunities to understand others better</span></p><br><br><br><p><strong><em><span>Creating shared purpose</span></em></strong><span> <strong><em>(essential)</em></strong></span></p><br><br><p><span>Communicating an engaging picture of how we can work together</span></p><br><br><br><p><strong><em><span>Making it happen (essential):</span></em></strong></p><br><br><p><span>Delivering clear results for the British Council</span></p><br><br><br><p><strong><em><span>Working together (essential): </span></em></strong></p><br><br><p><span>Establishing a genuinely common goal with others</span></p><br><br><br><p><strong><em><span>Being accountable (essential):</span></em></strong></p><br><br><p><span>Delivering my best work in order to meet my commitments</span></p><br><br><br><p><strong><em><span>Shaping the future (essential):</span></em></strong></p><br><br><p><span>Looking for ways in which we can do things better </span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><em><span>Performance management</span></em></p><br><br><p><strong><span>British Council Core Skills</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Communicating &amp; Influencing (Level 1) </span></em></strong></p><br><br><p><strong><span>Communicates clearly &amp; effectively: </span></strong><span>Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing. </span></p><br><br><br><p><strong><em><span>Analysing data and problems (Level 1)</span></em></strong></p><br><br><p><strong><span>Is systematic: </span></strong><span>Breaks down problems into a list of tasks to be done and decides on appropriate action<strong>. </strong></span></p><br><br><br><p><strong><em><span>Using technology (Level 1)</span></em></strong></p><br><br><p><strong><span>Operates as a basic user of information systems, digital and office technology: </span></strong><span>Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.</span></p><br><br><br><p><strong><em><span>Planning &amp; Organizing (Level 1)</span></em></strong></p><br><br><p><strong><span>Is methodical: </span></strong><span>Able to plan own work over short timescales for routine or familiar tasks and processes.</span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><strong><span>Prepared by: </span></strong></p><br><br><p><strong><span>Date:</span></strong></p><br><br><p><span>Priya Varma,</span><span>Regional Customer Management and Sales Lead</span></p><br><br><p><strong><em><span>13 April 2021</span></em></strong></p><br><br><br> </div>