وظائف مهندس مواد
٥٦٧ وظائف شاغرة
<h2 class="h5">Job description</h2>
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<li>The Project Manager manages key clients’ projects. The role of the project manager is key to the success of the project. Project management responsibilities include the coordination and completion of projects on time within budget and within scope. Set deadlines, assign responsibilities and monitor and summarize progress of project. Prepare reports for upper management regarding status of project. </li>
<li>Communicate with Head of PM and presales team to understand the project being evaluated to ensure that the successful bid will be managed successfully. </li>
<li>Prepare all project documentation such as project schedule, procurement register, mobilization plan, cost control register...etc. </li>
<li>Work with technical managers to ensure that the proper skills are available and ready for mobility before project kick-off</li>
<li>Manage the handover process from the bidding team to the operations team to ensure the proper kick-off of the project. </li>
<li>Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. </li>
<li>Prepare the detailed project time plan with detailed time schedule in coordination with all stakeholders including the PM of the client.</li>
<li>Manage subcontractors in terms of progress at sites, review invoices, and accept the progress report </li>
<li>Manage suppliers starting from PO issuance through the payment and following up the manufacturing till the final delivery at sites </li>
<li>Work closely with HSE team to ensure provide a safe environment for our construction team </li>
<li>Control the cost by providing cost sheet actual against the planned </li>
<li>Ensure that all risks are identified, and applicable action plan(s) is acknowledged by all and ready if applicable. </li>
<li>Ensure that the project’s overall objectives, targets at various key stages, and individuals’ responsibilities are clearly communicated and understood by all concerned parties. </li>
<li>Monitor the progress of the project and manage the day-to-day activities within the project to ensure successful delivery. </li>
<li>Represent pulse by solutions in all meetings and communications with client representatives. </li>
<li>Ensure continuous and periodical communication between all stakeholders of the project to ensure that the delivery is on-time, within scope and within budget. </li>
<li>Manage proactively all challenges and issues that might be raised in the middle of the project to ensure the satisfaction of the client. </li>
<li>Manage proactively all challenges and issues that might be raised in the middle of the project to ensure the satisfaction of the client. </li>
<li>Coordinate with procurement, purchasing and logistics all material ordering and delivery considering all logistics aspects mentioned in the contract. </li>
<li>Review and undertake quality assurance on all client deliverables prepared by the team before they are sent to the client, ensuring that they meet the required standards and specifications. </li>
<li>Follow-up on stage approvals with the client and compile acceptance sheets for each module, as well as final acceptance sheets for the whole project. </li>
<li>Measure project performance using appropriate tools and techniques </li>
<li>Monitor the invoicing on a project and notify the Finance of all the necessary interim invoices to be issued to the client. </li>
<li>Support and ensure the collection of revenue with client</li>
<li>Follow and ensure adherence of internal policies, procedures & financial systems </li>
<li>Highlight areas of slippage and identify/initiate corrective action. </li>
<li>Manage changes to the project scope, project schedule and project costs using appropriate verification techniques. </li>
<li>Report and escalate to management as needed. </li>
<li>Track project performance to analyze the successful completion of short and long-term goals. </li>
<li>Ensure project revenue/cash status are matching planned for both In/Out</li>
<li>Manage the relationship with the client and ensure proper communication is maintained. </li>
<li>Update the Account Manager on a regular basis, on the progress and development of the Project. </li>
<li>Review with the Head of PM and the Region Operations Manager the progress of the project and coordinate client maintenance activities if needed. </li>
<li>Negotiate with the supplier to reach better prices, payment terms and delivery lead </li>
<li>Manage the relation with the suppliers and key subcontractors to ensure that the required deliverables are as expected. </li>
<li>Review the time plan of subcontractors and intervene whenever needed to ensure proper coordination of deliverables. </li>
<li>Ensure that all internal stakeholders are aware of their important role in the project with key highlights of deliverables.</li>
<li>Allocate resources on the project, assign work to the team, and monitor the progress of the team, ensuring that all project milestones are achieved in a timely manner. </li>
<li>Manage the staff chargeability and all other project costs and expenses to ensure that they are within the budget and prepare and submit Project Profit/ Loss Status Reports to the Program Manager. </li>
<li>Assesses the training needs of the team and prepare a training plan for submission and approval by the Operations Head. </li>
<li>Create and maintain comprehensive project documentation </li>
<li>Manage customer correspondence and accountable for all projects’ important documents. </li>
<li>Accountable for documenting progress of the project and keeping track of the progress against planned/required. </li>
<li>Manage the transfer of knowledge of the technical deliverables to the client – if applicable. </li>
<li>Prepare and submit monthly project progress reports to the PMO, Program Manager and the relevant manager. </li>
<li>Develop a lessons learnt log to maintain customer/industry/technology knowledge. </li>
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Preferred candidate </h2>
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<b>Years of experience</b>
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<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
10+ years </div>
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<h2 class="h5">Job description</h2>
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<p><b>Regulatory Affairs IVDR - Contractor (North Africa)</b></p><br><p><b>Location:</b> Algeria, Morocco, or Tunisia (Remote/Hybrid as applicable)<br><b>Contract Type:</b> Contractor</p><br><p><b>About the Opportunity</b></p><br><p>We are seeking an experienced <b>Regulatory Affairs IVDR Contractor</b> to support regulatory activities across the EMEA region, with a key focus on <b>In Vitro Diagnostic Regulation (IVDR) transition projects</b>, product registrations, regulatory compliance, and change control activities within the medical diagnostics industry.</p><br><p>This is an exciting opportunity for a regulatory professional with experience in medical devices, ideally IVDs, who thrives in a fast-paced, cross-functional environment and is passionate about ensuring regulatory compliance while supporting business objectives.</p><br><p><b>Key Responsibilities</b></p><br><ul><li>Support the development and execution of regulatory submission plans related to IVDR transition projects across the EU region.</li><li>Collaborate with global Regulatory Affairs teams, Legal, Manufacturing, Supply Chain, Marketing, Commercial teams, and distributor markets to support regulatory initiatives.</li><li>Manage and support applicable change control projects by coordinating with manufacturing sites and relevant stakeholders to obtain regulatory documentation and dossiers.</li><li>Support product registrations and amendments to existing regulatory approvals and certificates.</li><li>Maintain regulatory databases and proactively escalate risks where necessary.</li><li>Track, monitor, and report submission status and regulatory milestones through defined KPIs and reporting platforms.</li><li>Provide backup support for local Regulatory Affairs activities when required.</li><li>Represent Regulatory Affairs at project meetings, including IVDR and change control forums.</li><li>Monitor regulatory developments, legislation, and industry standards within supported markets.</li><li>Conduct regulatory impact assessments and communicate relevant changes to internal stakeholders.</li><li>Support strategic Quality and Regulatory Affairs objectives.</li><li>Perform additional regulatory and compliance-related duties as required.</li></ul><p><b>Minimum Requirements</b></p><br><p><b>Education & Experience</b></p><br><ul><li>Minimum of <b>2 years' experience in Regulatory Affairs within the Medical Devices industry</b>, preferably in <b>In Vitro Diagnostics (IVDs)</b>.</li><li>Demonstrated knowledge of the medical diagnostics industry and regulatory environments within supported regions.</li><li>Experience supporting regulatory submissions, registrations, and change management activities.</li></ul><p><b>Skills & Competencies</b></p><br><ul><li>Strong project management capabilities.</li><li>Ability to work effectively within cross-functional and multicultural teams.</li><li>Working knowledge of local Ministry of Health regulations, regulatory requirements, industry standards, and guidance documents.</li><li>Excellent verbal and written communication skills in <b>English</b>.</li><li><b>French language proficiency will be advantageous.</b></li><li>Strong attention to detail and organizational skills.</li><li>Excellent interpersonal and stakeholder management abilities.</li><li>High levels of professionalism, integrity, and diplomacy.</li><li>Ability to manage confidential information with discretion.</li><li>Strong analytical and problem-solving skills.</li></ul><p><b>Preferred Candidate Location</b></p><br><p>Applicants must currently be based in one of the following countries:</p><br><ul><li>Algeria</li><li>Morocco</li><li>Tunisia</li></ul><p><b>What We're Looking For</b></p><br><p>The successful candidate will be a proactive regulatory professional who can work independently, manage multiple priorities, and collaborate effectively with stakeholders across various functions and geographies.</p><br><p><b>Interested candidates are invited to submit their CV highlighting their relevant Regulatory Affairs and IVDR experience.</b></p><br><p><b>#LI-DNP #LI-CES </b></p><br><p>IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</p><br><p>IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</p><br> </div>
<h2 class="h5">Job description</h2>
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<span>Job Summary Key Responsibilities We are seeking a highly organized, proactive, and dynamic Executive Assistant to support the Chief Executive Officer (CEO) in a fast-paced, matrixed F&B organization .<br> This role requires exceptional communication skills, strong business acumen, and the ability to manage complex scheduling, relationships, and confidential information with discretion.<br> Preference will be given to candidates who have experience in a hospitality environment.<br> As the primary point of contact between the CEO and both internal and external parties, you will ensure smooth and efficient operations of the executive office.<br> At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: Competitive salary packages – aligned with market standards and experience Visa (1 year temp) & Flights into the country for non-citizens Accommodation Transportation Allowance Career development & Internal promotions – grow with us across departments and seasons Creative & collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality & entertainment concepts – gain experience in premium F&B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> Executive Support Manage a complex and frequently changing calendar, including meetings, travel, and events.<br> Prepare and organize materials for meetings such as agendas, presentations, briefing notes.<br> Attend key meetings when required, take minutes, and follow up on action items.<br> Handle confidential documents and communications with the utmost discretion.<br> Communication & Coordination Act as a liaison between the CEO and internal/external stakeholders across departments, regions, and levels of seniority.<br> Draft high-quality correspondence, reports, and internal communications on behalf of the CEO.<br> Ensure timely flow of information between the CEO’s office and cross-functional teams.<br> Project & Stakeholder Management Assist in tracking strategic initiatives and ensure deliverables are met by relevant stakeholders.<br> Coordinate with department heads, business units, and partners in a matrix structure.<br> Support the CEO in managing logistics and documentation.<br> Travel & Events Organize complex domestic and international travel itineraries, including accommodations, transport, and agendas.<br> Coordinate leadership offsites, team meetings, and corporate events.<br> Administrative Excellence Oversee expenses, approvals, and budget tracking related to the executive office.<br> Maintain filing systems, contact databases, and document archives.<br> Ad-Hoc Support Provide ad-hoc support to the CEO across operational, strategic, commercial, personal and administrative matters as required.<br> Undertake additional projects, assignments, and other cognate duties as delegated by the CEO to support the successful operation of the business.<br> Demonstrate flexibility and adaptability in responding to evolving business needs and executive priorities.<br> Requirements: Bachelor’s degree in Business Administration or Secretarial Administration.<br> 5+ years of work experience in a Food & Beverage or Hospitality environment as an Executive Assistant or Front of House, Communications and Concierge role.<br> Fluent in English, Arabic is an advantage.<br> Strong understanding of matrix organizations and ability to navigate cross-functional environments.<br> Excellent verbal and written communication skills with a professional and diplomatic demeanor.<br> Proficiency in Google Workspace, and communication/project tools.<br> Ability to handle pressure, meet deadlines, and maintain confidentiality at all times.<br> High level of adaptability, discretion, and emotional intelligence.<br> About The Group: SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><br><b># About the role</b><br><br># Function Overview<br>We opened in Algeria in 1962 (and officially in 1981) and moved back office in British Embassy during the 1990s, re-opening with a greater public interface in 2006. The operation is very much focussed on the Education, and English and Exams SBUs, and delivers smaller arts and society projects.<br>A Teaching Centre opened in April 2015 and has grown rapidly. Following the signing of an MOU between the UK and Algerian governments in 2014 our work supporting the reform agendas of the ministries of education and higher education, most notably in English, has increased. We are seen as a trusted partner and service provider to those wishing to access UK education, international qualifications and English language expertise.<br>Examinations work focuses on providing access to high quality UK qualifications to Algerian customers (IELTS, Aptis), thereby facilitating the building of relationships with our target audiences, and improving the employment prospects of young Algerians, whether at home or abroad.<br>The Business Operations team currently consists of 4 posts a Business Operations & Security Manager, two Business Administrator/Mobility Assistants and a Driver/Office Support Assistant. There are also out-sourced security guard and cleaning teams.<br><b># Main Opportunities</b><br>* The Business Operations function has undergone a significant restructure to position it more effectively to support the rapidly changing needs of the British Council. With this, a vital part of this role is to adapt and embed new practices and processes that may rise from the change.<br> * The business administration assistant role will require adaptability and durability to change, and will often support management in the delivery of change.<br># Main Accountabilities<br>## General Administration<br>* Assisting in office administrative tasks such as, but not limited to, clerical work, filing, scanning, archiving, updating documents and data bases<br> * Maintain accurate records as they relate to the work area and drafts routine and some non-standard documentation, reports or financial analysis/reconciliations.<br> * Perform straightforward analysis, manipulation and interpretation of data, tasks or information, presenting findings/results accurately and appropriately to support effective maintenance of management information systems<br>## Operational Business Support<br>* Provide logistical support and proactively communicate and liaise with others (inside and outside British Council) to ensure internal and external activities / events run smoothly and efficiently<br> * Ensure that treatment of cash is managed in accordance with every corporate global standard relating to income and cash handling.<br> * Maintain files of travel claim receipts and records in accordance with corporate standards<br> * Ensure creation of vendors in the system and maintenance of vendor data (overhead and premises)<br>## Payment Run<br>* On receipt of payment run, prepare cheque and bank transfer payments to vendors, according to the periodic payment schedule and in accordance with payment terms<br> * Provide details of manual cheques issued to the HUB for updating into SAP<br> * Provide cheque lot numbers to Regional Hub as and when a new cheque lot is assigned by Bank.<br> * Prepare / post staff reimbursements and customer refunds and withdraw cash from bank to pay<br> * Follow-up with procurement or operations for information relating to payment issues<br>## Over-the-counter income / Cash<br>* Receive and check over-the-counter income from Customer Service<br> * Reconcile daily takings and post Cash Journal<br> * Deliver cash / cheques to Bank in compliance with official procedures<br> * Cash management: Park entries for Direct Credits / Bank transfers received - check list of open items from HUB; provide details of Direct Credits received in DZD bank account to HUB for posting<br> * Collection of staff repayments (e.g. phone bill reimbursements or returned advances)<br> * Disbursement of petty cash payments and posting in SAP journal with replenishment process<br>## Purchase to Pay<br>* Be the second line of support (GSD is the first) for blocked vendor payments (i.e. liaison with vendors)<br> * Ensure proof of payment of invoices (general ledgers) is collected from vendors and filed appropriately<br> * As requested by Business Ops manager, work with overhead and premises vendors to ensure invoices paid on time<br> * Manage the scanning of invoices to a common drive.<br>## Suppliers and Services<br>* Maintain an accurate and up to date vendor/supplier database and carry our relevant value for money (VFM) exercises annually in relation to overhead and premises budgets<br> * Provide support in maintenance of stationery and equipment inventories<br> * Monitor and take responsibility for small-scale resources/cash/stock, following established procedures; ensure that equipment and materials are available and ready to use when needed<br> * Maintain up to date accurate record of British Council course book stock<br>## Purchase Orders and Payments<br>* Undertake role of PO requisition creator of Business Ops team<br> * Responsible for a number of specific payments: Maintenance contracts and office supplies; scheduled office rent; utility bills and maintenance for UKA staff accommodation; photocopy paper and toner; courier services<br> * Compare quotations with POs and ensure value for money (VFM)<br>## Estates Co-ordination<br>* Coordination of office space allocation; ensure all storage facilities are utilised appropriately<br> * Conduct regular IWB, sound and projector checks in classrooms; escalate problems to Business Ops Manager and/or Global Service Desk; ensure on daily basis classrooms are fit for purpose<br> * Support to Business Ops Manager regarding fixed asset and inventory management, e.g. recording and updating asset and inventory items details on appropriate software; participating in physical checks of assets and inventory; reporting on assets and inventories<br> * Oversee replacement of equipment and disposal of old equipment following appropriate authorization<br>## Managing self & others<br>* Plan and prioritise own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon<br></div></section>
<h2 class="h5">Job description</h2>
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<p>Business Operations Support</p><br><br><p>Location: Algeria</p><br><br><p>Duration: 03 Months</p><br><br><p>Reports to: Business Operations Manager</p><br><br>About the role<p>To support the business operations administration function. Maintains systems, processes, documentation, assists with internal enquiries and preparing management information reports for multiple functions depending on size / SBU’s within country. The role will contribute to the achievement of British Council corporate standards and meet relevant polices / procedures.<br>To be a pro-active member of the business operations team, and depending on the size of the country, may manage a small team. Work as part of an efficient and effective team to support the business in achieving objectives. The role will ensure that team performance adds value to the delivery of objectives and to ensure that all risks, and compliance and business continuity matters are identified and monitored.<br>To support business operations management in the delivery of new initiatives and change programmes.</p><br><br>Function Overview<p>We opened in Algeria in 1962 (and officially in 1981) and moved back office in British Embassy during the 1990s, re-opening with a greater public interface in 2006. The operation is very much focussed on the Education, and English and Exams SBUs, and delivers smaller arts and society projects.<br>A Teaching Centre opened in April 2015 and has grown rapidly. Following the signing of an MOU between the UK and Algerian governments in 2014 our work supporting the reform agendas of the ministries of education and higher education, most notably in English, has increased. We are seen as a trusted partner and service provider to those wishing to access UK education, international qualifications and English language expertise.<br>Examinations work focuses on providing access to high quality UK qualifications to Algerian customers (IELTS, Aptis), thereby facilitating the building of relationships with our target audiences, and improving the employment prospects of young Algerians, whether at home or abroad.<br>The Business Operations team currently consists of 4 posts – a Business Operations & Security Manager, two Business Administrator/Mobility Assistants and a Driver/Office Support Assistant. There are also out-sourced security guard and cleaning teams.</p><br><br>Main Opportunities<ul><li>The Business Operations function has undergone a significant restructure to position it more effectively to support the rapidly changing needs of the British Council. With this, a vital part of this role is to adapt and embed new practices and processes that may rise from the change.</li><li>The business administration assistant role will require adaptability and durability to change, and will often support management in the delivery of change.</li></ul>Main AccountabilitiesGeneral Administration<ul><li>Assisting in office administrative tasks such as, but not limited to, clerical work, filing, scanning, archiving, updating documents and data bases</li><li>Maintain accurate records as they relate to the work area and drafts routine and some non-standard documentation, reports or financial analysis/reconciliations.</li><li>Perform straightforward analysis, manipulation and interpretation of data, tasks or information, presenting findings/results accurately and appropriately to support effective maintenance of management information systems</li></ul>Operational Business Support<ul><li>Provide logistical support and proactively communicate and liaise with others (inside and outside British Council) to ensure internal and external activities / events run smoothly and efficiently</li><li>Ensure that treatment of cash is managed in accordance with every corporate global standard relating to income and cash handling.</li><li>Maintain files of travel claim receipts and records in accordance with corporate standards</li><li>Ensure creation of vendors in the system and maintenance of vendor data (overhead and premises)</li></ul>Payment Run<ul><li>On receipt of payment run, prepare cheque and bank transfer payments to vendors, according to the periodic payment schedule and in accordance with payment terms</li><li>Provide details of manual cheques issued to the HUB for updating into SAP</li><li>Provide cheque lot numbers to Regional Hub as and when a new cheque lot is assigned by Bank.</li><li>Prepare / post staff reimbursements and customer refunds and withdraw cash from bank to pay</li><li>Follow-up with procurement or operations for information relating to payment issues</li></ul>Over-the-counter income / Cash<ul><li>Receive and check over-the-counter income from Customer Service</li><li>Reconcile daily takings and post Cash Journal</li><li>Deliver cash / cheques to Bank in compliance with official procedures</li><li>Cash management: Park entries for Direct Credits / Bank transfers received - check list of open items from HUB; provide details of Direct Credits received in DZD bank account to HUB for posting</li><li>Collection of staff repayments (e.g. phone bill reimbursements or returned advances)</li><li>Disbursement of petty cash payments and posting in SAP journal with replenishment process</li></ul>Purchase to Pay<ul><li>Be the second line of support (GSD is the first) for blocked vendor payments (i.e. liaison with vendors)</li><li>Ensure proof of payment of invoices (general ledgers) is collected from vendors and filed appropriately</li><li>As requested by Business Ops manager, work with overhead and premises vendors to ensure invoices paid on time</li><li>Manage the scanning of invoices to a common drive.</li></ul>Suppliers and Services<ul><li>Maintain an accurate and up to date vendor/supplier database and carry our relevant value for money (VFM) exercises annually in relation to overhead and premises budgets</li><li>Provide support in maintenance of stationery and equipment inventories</li><li>Monitor and take responsibility for small-scale resources/cash/stock, following established procedures; ensure that equipment and materials are available and ready to use when needed</li><li>Maintain up to date accurate record of British Council course book stock</li></ul>Purchase Orders and Payments<ul><li>Undertake role of PO requisition creator of Business Ops team</li><li>Responsible for a number of specific payments: Maintenance contracts and office supplies; scheduled office rent; utility bills and maintenance for UKA staff accommodation; photocopy paper and toner; courier services</li><li>Compare quotations with POs and ensure value for money (VFM)</li></ul>Estates Co-ordination<ul><li>Coordination of office space allocation; ensure all storage facilities are utilised appropriately</li><li>Conduct regular IWB, sound and projector checks in classrooms; escalate problems to Business Ops Manager and/or Global Service Desk; ensure on daily basis classrooms are fit for purpose</li><li>Support to Business Ops Manager regarding fixed asset and inventory management, e.g. recording and updating asset and inventory items details on appropriate software; participating in physical checks of assets and inventory; reporting on assets and inventories</li><li>Oversee replacement of equipment and disposal of old equipment following appropriate authorization</li></ul>Managing self & others<ul><li>Plan and prioritise own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon</li><li>Actively identify and champion areas for change or improvement, including any blockages in service delivery, taking appropriate action to minimise the impact on internal/external customers</li><li>Actively contribute to own performance planning, management and review processes, and engage in continuous learning and professional development</li><li>Coordinate others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitor task completion to agreed quality and time limits.</li></ul>Key relationships<p>Internal</p><br><br><ul><li>Country management team; country staff</li><li>Global Services desk (GSD)</li><li>Cluster Business Operations teams</li></ul><p>External</p><br><br><ul><li>British Council’s appointed bank employees</li><li>Vendors, customers, suppliers</li><li>Officials: National Security, Municipality, building taxes, utility authorities</li></ul><br> </div>
<h2 class="h5">Job description</h2>
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<span>Mindrift is looking for skilled Mobile App Developers (React Native, Flutter, Swift, or Kotlin) to join the Tendem project (https://tendem.<br>ai/) and build native and cross-platform mobile applications within our hybrid AI + human environment.<br> In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide mobile engineering expertise, platform-specific judgment, and quality control to ensure apps are stable, performant, and ready for real users on real devices.<br> This part-time remote opportunity is ideal for professionals with hands-on experience shipping iOS and/or Android apps, working with platform APIs, and handling the full mobile development lifecycle.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> About the Role This is a freelance role for a Tendem project.<br> As a Mobile App Developer, you'll design, build, and refine mobile applications across categories such as utilities, fitness/wellness, games, productivity, delivery, and content apps — for iOS, Android, or both, using native or cross-platform frameworks.<br> Key Responsibilities Build mobile applications using React Native, Flutter, Swift (iOS), or Kotlin (Android).<br> Implement responsive mobile UIs that follow platform conventions (iOS HIG, Material Design).<br> Integrate native device features (camera, push notifications, location, storage, biometrics).<br> Connect apps to backend APIs, handle offline state, caching, and synchronization.<br> Implement monetization features where required (in-app purchases, ads, subscriptions).<br> Evaluate AI-generated mobile code and refactor it for correctness, performance, battery use, and maintainability.<br> Debug platform-specific issues and prepare builds for distribution (TestFlight, Play Console).<br> Requirements and benefits At least 3 years of relevant experience in mobile app development (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Candidates should have a strong foundation in mobile application development, platform-specific UI/UX patterns, and building stable, high-quality mobile experiences for iOS and Android.<br> We are looking for specialists who can confidently work with native or cross-platform frameworks, integrate device APIs and backend services, and refine AI-assisted output into production-ready mobile applications.<br> Strong attention to detail, performance awareness, and the ability to work independently are essential.<br> Hands-on experience with at least one of: React Native, Flutter, Swift/SwiftUI (iOS), or Kotlin/Jetpack Compose (Android).<br> Solid understanding of mobile UI patterns, navigation, state management, and platform guidelines.<br> Experience integrating REST APIs, handling async data, and managing local storage.<br> Familiarity with native device APIs (notifications, camera, location, storage, biometrics).<br> Experience with mobile build tools, code signing, and submission to App Store / Google Play.<br> Experience implementing in-app purchases, ads, or subscriptions is a plus.<br> Familiarity with backend services such as Firebase, Supabase, or similar is a plus.<br> Strong attention to detail and commitment to performance, stability, and platform polish.<br> Self-directed work ethic with the ability to ship complete mobile features independently.<br> Portfolio of shipped mobile apps (required, with App Store / Google Play links preferred).<br> English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>
<h2 class="h5">Job description</h2>
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<br><span>Role Title</span><br><p><strong><span>Customer Service and Sales Assistant</span></strong></p><br><br><span>Role Information</span><br><p><strong><span> Pay Band</span></strong></p><br><br><p><strong><span> Location</span></strong></p><br><br><p><strong><span> Duration</span></strong></p><br><br><p><strong><span> Reports to:</span></strong></p><br><br><p><strong><span>Hourly Paid</span></strong></p><br><br><p><strong><span>Algiers, Algeria</span></strong></p><br><br><p><strong><span>1 year (renewable)</span></strong></p><br><br><p><strong><span>Customer Services and Sales Manager Algeria</span></strong></p><br><br> <br><span>Role purpose</span><br><p><span>To project a professional image of British Council and provide a high quality and integrated enquiry and consultancy service for all British Council’s English and Exams activities, product, and services. To demonstrate the required attitudes, skills, behaviors and knowledge in accordance with British Council Customer Service Standards. </span></p><br><br><p><span>To promote and cross sell British Council products and services meeting British Council sales targets (new and existing students/candidates), Key Performance Indicators (KPIs) and supporting Teaching Centre and Exams teams to achieve their annual business targets and objectives</span></p><br><br> <br><span>About us </span><br><p><span>The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.</span></p><br><br><br><p><span>We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.</span></p><br><br><br><p><span>The British Council is an equal opportunities and diversity employer, and the post-holder will play a role in ensuring that Equality, Diversity, and Inclusion polices are consistently applied through the Human Resources operation. </span></p><br><br><br><p><span>The British Council has a fundamental duty of care of all children engaged in activities with us under our mandatory Child Protection Policy. All our employees must be familiar with and follow the Child Protection Code of Conduct. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.</span></p><br><br><br><br><br><span>Geopolitical/SBU/Function overview:</span><br><p><span>Algeria is the largest country in Africa with a population of 41 million, the second largest in MENA, speaking Arabic, French and a significant number of Amazigh (Berber) languages. 70% of the population is under 30 years of age. A stated objective of the Algerian government is to create economic growth and jobs to meet the aspirations of young people. Education is a priority, with high levels of investment. With its demographic boom school and university education has expanded greatly. </span></p><br><br><br><p><span>The team will be based in Algiers and will consist of 2 Customer Services and Sales Advisors, 2 Customer Service and Sales Assistants, 10 consultants, and a Customer Services and Sales Manager (CSM) reporting to the Cluster Customer Management and Sales Lead (Algeria, Morocco and Tunisia). </span></p><br><br><br><p><span>Our vision is to offer the most Trustworthy, Inspiring and Effective customer service, requiring the least effort from our customers, and where customers experience an outstanding service that enhances the reputation of the British Council.</span></p><br><br><br><p><span>British Council MENA Customer Services and Sales teams will maintain standard Key Performance Indicators that will be evidenced by the annual Mystery Shopping and Customer Effort Assessment. These standards will be reflected in the day to day operations and deliverables.</span></p><br><br><span>Main opportunities/challenges for this role:</span><br><p><span>The Customer Services and Sales Team across the cluster works on a shift basis designed to meet customers’ needs within operational constraints. On occasions, the post holder might be required to work outside the standard working hours and during the weekend. Any additional hours worked will be compensated according to British Council policy.</span></p><br><br><br><p><span>Post holders may be assigned to the specialised hubs or teams and rotated between the hubs regularly, in order to provide them with an opportunity to broaden their skills and gain experience.</span></p><br><br><span>Main Accountabilities:</span><br><p><strong><span>New & existing customer enquiries </span></strong></p><br><br><ul><li><span>To meet and greet face to face customers and respond to all customer enquiries – face to face, calls, emails and social media with a polite and pleasant manner following British Council standards and service strategies e.g. call greeting, call handling, and call closing </span></li><li><span>To generate and/or raise interest level of customers to book them for a placement test or consultation, register for an Exam or attend an event.</span></li><li><span>To create CRM accounts/leads/opportunities/cases immediately when an enquiry is received from a customer. CRM records must be updated from time to time so that there is a complete history of actions/communications with the customer and sales performance can be monitored. </span></li><li><span>To follow up with customers to remind them of their consultation appointment and course/exam/event registration prior to the date of the activities.</span></li><li><span>To offer a one-stop solution or pass enquiries and complaints to the right person, team, or department for their timely follow-up with customers</span></li><li><span>To accept and process refunds and transfer requests from existing customers according to the policy</span></li></ul><br><p><strong><span>Sales</span></strong></p><br><br><ul><li><span>To meet or exceed sales targets (new and existing students) and KPIs </span></li><li><span>To administer placement tests and provide consultation services to students on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale</span></li><li><span>To register Exams candidates online in a professional and friendly manner </span></li><li><span>To cross sell relevant British Council services and products where appropriate</span></li><li><span>To carry out after sales follow up and phone existing students to remind them to re-register for the next term and understand and log their reasons for not continuing with the British Council.</span></li><li><span>To make outbound calls to prospective and existing Exams candidates to improve sales conversions</span></li></ul><br><p><strong><span>Registration & Financial Compliance: </span></strong></p><br><br><p><strong><span>In line with the regional cash handling policy Customer Services Advisor is required to:</span></strong></p><br><br><ul><li><span>Collect income received and transfer it accurately onto SAP or other financial systems, to maintain records on the system and complete daily reconciliations </span></li><li><span>Ensure that all income collected is reconciled and posted accurately in system</span></li><li><span>Meet requirements of audit and financial reporting and any discrepancy is reported to line management within stipulated deadline</span></li></ul><br><p><strong><span>Product and offer knowledge</span></strong></p><br><br><ul><li><span>To acquire and always maintain an excellent level of product knowledge by attending product training and observing classes. </span></li><li><span>To acquire and always maintain an excellent knowledge of pricing, discounts and offers.</span></li></ul><br><p><strong><span>Systems and record keeping</span></strong></p><br><br><ul><li><span>To be proficient in using relevant systems, such as call centre system, CRM, student registration system (TCMS) and on-line booking systems.</span></li><li><span>To maintain and update all databases and statistics and reports in a timely and accurate manner.</span></li></ul><br><p><strong><span>Other support duties</span></strong></p><br><br><ul><li><span>To participate and/or provide sales support in all sales and marketing events (in or out of the centre) to create awareness and generate leads for the centre.</span></li></ul><ul><li><span>Ensure the front of house and consultation areas are suitably stocked with up-to-date display and promotional materials</span></li></ul><ul><li><span>Provide verification services for UK certificates</span></li><li><span>Conduct telephone-based surveys or gather other customer data</span></li></ul><p><span>Regularly observe Teaching Centre classes and/or visit Exams venues</span></p><br><br><br><p><strong><em><span>Other Responsibilities and main duties</span></em></strong></p><br><br><p><span>As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues across the cluster in tasks that ensure the smooth running of the operations. This might include participation in Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch Promotions for example. You may also be required to perform other duties as directed by Line Manager.</span></p><br><br><span>Key Relationships:</span><br><p><span>Maintain close working relationship with wider Cluster Customer Service team and attend all briefings and meetings. </span></p><br><br><br><p><strong><em><span>Internal</span></em></strong></p><br><br><p><span>Customer Services and Sales colleagues and temporary staff, Teaching and Exams Management, Teachers, Marketing Team, Projects Team, Regional & Global Customer Services and Sales Teams</span></p><br><br><br><p><strong><em><span>External</span></em></strong></p><br><br><p><span>Students, Candidates, Partners, Corporate Clients and other customers</span></p><br><br><br><br><span>Role Requirements:</span><br><p><strong><span>Threshold requirements:</span></strong></p><br><br><p><strong><span>Assessment stage</span></strong></p><br><br><p><strong><span>Passport requirements/ Right to work in country</span></strong></p><br><br><p><span>Post holder must be eligible to work in Algeria </span></p><br><br><br><p><span>Shortlisting</span></p><br><br><p><strong><span>Direct contact or managing staff working with children?</span></strong></p><br><br><p><span>Yes. Some British Council customers may be under 18 years so appropriate police check required </span></p><br><br><br><p><span>N/A</span></p><br><br><p><strong><span>Notes</span></strong></p><br><br><p><span>Appropriate police check mandatory </span></p><br><br><p><span>Three satisfactory references required</span></p><br><br><br><p><span>Our normal opening hours are 8 am to 7 pm 7 days a week. The role will regularly require some evening work and may occasionally require a split shift. Some unsocial hours and weekend work may be required</span></p><br><br><br><p><strong><span>Person Specification:</span></strong></p><br><br><br><p><strong><span>Language requirements </span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good written and oral communication skills in English APTIS test (CEFR B2) and fluency in French and Arabic</span></li></ul><p><span>N/A</span></p><br><br><p><span>Shortlisting and interview</span></p><br><br><p><strong><span>Qualifications</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>High School Certificate</span></li></ul><ul><li><span>University degree</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Knowledge & Experience</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Experience in a customer service and sales role </span></li></ul><ul><li><span>Tele-sales experience</span></li><li><span>Education sector experience</span></li><li><span>Knowledge of CRM</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Skills (if any)</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good communication skills and proven ability to build rapport with customers</span></li></ul><p><span>Shortlisting AND Interview</span></p><br><br><p><strong><span>British Council Behaviours</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Connecting with others (essential):</span></em></strong></p><br><br><p><span>Making regular opportunities to understand others better</span></p><br><br><br><p><strong><em><span>Creating shared purpose</span></em></strong><span> <strong><em>(essential)</em></strong></span></p><br><br><p><span>Communicating an engaging picture of how we can work together</span></p><br><br><br><p><strong><em><span>Making it happen (essential):</span></em></strong></p><br><br><p><span>Delivering clear results for the British Council</span></p><br><br><br><p><strong><em><span>Working together (essential): </span></em></strong></p><br><br><p><span>Establishing a genuinely common goal with others</span></p><br><br><br><p><strong><em><span>Being accountable (essential):</span></em></strong></p><br><br><p><span>Delivering my best work in order to meet my commitments</span></p><br><br><br><p><strong><em><span>Shaping the future (essential):</span></em></strong></p><br><br><p><span>Looking for ways in which we can do things better </span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><em><span>Performance management</span></em></p><br><br><p><strong><span>British Council Core Skills</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Communicating & Influencing (Level 1) </span></em></strong></p><br><br><p><strong><span>Communicates clearly & effectively: </span></strong><span>Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing. </span></p><br><br><br><p><strong><em><span>Analysing data and problems (Level 1)</span></em></strong></p><br><br><p><strong><span>Is systematic: </span></strong><span>Breaks down problems into a list of tasks to be done and decides on appropriate action<strong>. </strong></span></p><br><br><br><p><strong><em><span>Using technology (Level 1)</span></em></strong></p><br><br><p><strong><span>Operates as a basic user of information systems, digital and office technology: </span></strong><span>Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.</span></p><br><br><br><p><strong><em><span>Planning & Organizing (Level 1)</span></em></strong></p><br><br><p><strong><span>Is methodical: </span></strong><span>Able to plan own work over short timescales for routine or familiar tasks and processes.</span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><strong><span>Prepared by: </span></strong></p><br><br><p><strong><span>Date:</span></strong></p><br><br><p><span>Priya Varma,</span><span>Regional Customer Management and Sales Lead</span></p><br><br><p><strong><em><span>13 April 2021</span></em></strong></p><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<span></span><p>CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.</p><br>
<p>We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.</p><br>
<p>DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?</p><br> <p><span>YOUR ROLE</span></p><br> <p><span>Coordinate, supervise and ensure the efficient management of local and international logistics flows to meet performance, quality and customer satisfaction objectives while optimizing costs</span></p><br> <p><span>WHAT ARE YOU GOING TO DO?</span></p><br> <p><span>• Supervise the organization of national & international flows.</span></p><br>
<p><span>• Ensure the compliance of shipments (customs, local and international regulations).</span></p><br>
<p><span>• Manage the management of transport documents (LTA, BL, certificates of origin, etc.).</span></p><br>
<p><span>• Develop and implement logistics operations planning.</span></p><br>
<p><span>• Ensure the adequacy between human and material resources and the volumes to be processed.</span></p><br>
<p><span>• Supervise and motivate operational teams.</span></p><br>
<p><span>• Ensure ongoing training and skills development for employees.</span></p><br>
<p><span>• Manage planning and allocate tasks according to priorities.</span></p><br>
<p><span>• Act as the main point of contact for strategic customers.</span></p><br>
<p><span>• Handle specific requests, resolve incidents and ensure customer satisfaction.</span></p><br>
<p><span>• Propose solutions to meet specific customer needs.</span></p><br>
<p><span>• Identify and implement solutions to improve operational efficiency.</span></p><br>
<p><span>• Analyze performance and produce reports.</span></p><br>
<p><span>• Monitor developments in the sector.</span></p><br>
<p><span>• Negotiate with carriers, shipping companies, and other partners.</span></p><br>
<p><span>• Monitor and evaluate the performance of subcontractors and logistics partners.</span></p><br> <p><span>WHAT ARE WE LOOKING FOR? </span></p><br>
<p><strong><span>Essential</span></strong></p><br>
<p><strong><span>Desirable</span></strong></p><br>
<br>
<p><strong><span>Education & Qualifications</span></strong></p><br>
<p><em><span>BAC+4 // Diplom in logistics</span></em></p><br>
<br>
<p><strong><span>Experience</span></strong></p><br>
<ul>
<li><span>Minimum 5 years of experience in the freight forwarding industry – Project Logistics experience essential</span></li>
<li><span>Ability to communicate, present and influence all levels of the organization, including executive and C-level</span></li>
<li><span>Proven ability to drive the sales process from plan to closure</span></li>
<li><span>Proven ability to articulate the distinct aspects of products and services</span></li>
</ul>
<br>
<p><strong><span>Specialist Knowledge, Skills & Characteristics</span></strong></p><br>
<ul>
<li><span>Logistics Knowledge </span></li>
<li><span>Process Optimization </span></li>
<li><span>Leadership </span></li>
<li><span>Problem-Solving </span></li>
<li><span>Communication</span></li>
</ul>
<br>
<p><strong><span>Interpersonal & Communication Skills</span></strong></p><br>
<ul>
<li><span>Leadership and Team Management </span></li>
<li><span> Cross-Functional Collaboration </span></li>
<li><span>Client and Customer Communication</span></li>
</ul>
<br>
<p><span>WHAT DO WE HAVE TO OFFER? </span></p><br> <p><span>With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. </span></p><br>
<p><span>There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.</span></p><br> <p><span>ABOUT TOMORROW</span></p><br> <p><span>We value your professional and personal growth. That is why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. </span></p><br><p>As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. </p><br>
<p>Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.</p><br>
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<h2 class="h5">Job description</h2>
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<p><span><span><span>As a valued employee of the British Council, you already help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></span></p><br><br><p><span><span><span>You are part of our organisation in over 200 countries and territories and where we are on the ground in more than 100 countries.</span></span></span></p><br><br><p><b><span><span><span>We connect. We inspire.</span></span></span></b></p><br><br><p><strong><u>Further Information</u></strong> </p><br><br><ul><li><strong>Number of positions: 1 </strong></li><li><strong>British Council Pay Band 7 </strong></li><li><strong>Employment Type: Indefinite Contract Local</strong></li><li><strong>Location: Alegria</strong></li><li><strong>Deadline to receive applications: 9th August 2026 </strong></li><li><strong>Candidates are expected to have the right to live and work in Alegria</strong></li><li><strong>Salary: DZD 195,000 Monthly gross salary</strong></li></ul><br><p><strong>Role Purpose:</strong></p><br><br><p>The Business Operations Manager will oversee the management of the business administration, local financial processes, estates, local administrative and human resources activities, as well as IT and security functions in Algeria. The role will ensure that British Council corporate standards and relevant polices/ procedures are met, and ensure that the business support team are efficiently and effectively deployed to support operations in achieving business objectives and ensuring compliance across Business Operations and all Algeria Departments. The role will ensure that team performance adds value to the delivery of objectives and to ensure that all risks, particularly financial compliance and business continuity are identified, monitored, managed and controlled.</p><br><br><p>To support new initiatives and organisational change by providing appropriate advice, support, training and leadership to all operational teams, across Departments. </p><br><br><p>To be a key, and pro-active member of the Country Leadership Team (CLT)</p><br><br><br><p><strong>Main Accountabilities:</strong></p><br><br><p><strong>Management</strong></p><br><br><ul><li><strong>Oversee and manage the entire Business Operations (BO) team.</strong></li></ul><ul><li><strong>Manage and monitor overhead budgets: this includes providing advice and decision support to the Country Director, explaining variances and making recommendations for adjustments/re-forecasting; also provide information for Exams and Teaching Centre business plans, forecasts and commentaries as necessary;</strong></li></ul><ul><li><strong>Regularly update cashflow projections according to rolling corporate schedule to support expected spend on business support services.</strong></li></ul><ul><li><strong>Promote and support our Equality, Diversity and Inclusion (EDI) policy in Algeria in coordination with the office EDI coordinator</strong></li></ul><ul><li><strong>Actively seek efficiency savings to improve KPls; ensure value for money through supplier negotiations; understand and extract data from the financial and business system (SAP) to analyse trends and recommend changes to enhance performance.</strong></li></ul><ul><li><strong>Conduct general induction for new joiners (incl. non-BOT staff).</strong></li></ul><ul><li><strong>Manage and update key local policies (e.g., office policies, mobile phone, etc.).</strong></li></ul><ul><li><strong>Monitor local Delegated Authorities.</strong></li></ul><br><p><strong>Relationship Management, Suppliers, and Services</strong></p><br><br><ul><li><strong>Manage contracts and services of outsourced providers for premises maintenance, accounting and payroll preparation, office cleaning, IT, transportation and premises security.</strong></li></ul><ul><li><strong>Manage vendor relationships to ensure quality and cost effective provision of services such as transport/travel, hotel, catering and hospitality, courier/post, real estate and landlord(s). All services are supported by strong compliance and control regime around contracts and purchase order processes.</strong></li></ul><ul><li><strong>Manage relationships with government, local law enforcement and embassies, as relevant, on regulatory compliance and security-related issues and ensure that country leadership team is properly briefed.</strong></li></ul><ul><li><strong>Oversee office wide procurement and contracts management in close coordination with from British Council's procurement unit, 'MarketPlace'</strong></li></ul><ul><li><strong>Manage event planning and execution/logistics.</strong></li></ul><ul><li><strong>Arrange travel for visitors and regional teams.</strong></li></ul><br><p><strong>Risk Management</strong></p><br><br><ul><li><strong>Co-ordinate crisis management planning, ensuring that contact lists and records are kept up to date and acting as a key member of the incident control team, if convened</strong></li></ul><ul><li><strong>Lead on development and testing of Business Continuity Plan (BCP); ensuring that plan is maintained and supports any off-site working arrangements that may become necessary.</strong></li></ul><ul><li><strong>Lead on management of top risks, scheduling quarterly and annual meetings to help fellow senior managers identify and develop mitigation plans for key risks to the business; draft templates for management discussion and Director's 'sign-off' as necessary.</strong></li></ul><ul><li><strong>Ensure that all children and vulnerable adults who we come into contact with through our work are properly respected and protected in full compliance with our global safeguarding and child protection policies; plans are in place to assure this.</strong></li></ul><ul><li><strong>Risk assessments for selected activity and our premises (incl partner premises where relevant) are conducted to inform planning and action and ensure safe and secure working environment.</strong></li></ul><ul><li><strong>Adequate insurance cover is in place linked to our global policy and supplemented locally as necessary.</strong></li></ul><ul><li><strong>Liaise with tax, accounting and legal advisors as necessary - locally and within British Council (region and HQ) - to ensure that status and tax affairs are properly managed and that we are compliant with local law.</strong></li></ul><ul><li><strong>Ensure that information governance and risk management (IGRM) policies are being followed and that our systems and practice are compliant particularly around use of personal data and serve as first point of contact with regional IGRM advisor.</strong></li></ul><ul><li><strong>Oversees stock checks (e.g. stationery, cleaning supplies, IELTS materials) by set deadlines to ensure appropriate controls meet separation of duty requirements</strong></li></ul><ul><li><strong>Support internal audit processes.</strong></li></ul><ul><li><strong>Act as the fraud focal point.</strong></li></ul><br><p><strong>Facilities and Estates Management</strong></p><br><br><ul><li><strong>Oversee office management including e.g. leases and renewals, moves and renovations, relationship with landlord</strong></li></ul><ul><li><strong>Monitor building and ground maintenance of all British Council rented properties and ensure office storage facilities are secure in compliance with British Council requirements and local legislation.</strong></li></ul><ul><li><strong>Implement yearly preventive building and ground maintenance schedules, ensuring timely action and reporting.</strong></li></ul><ul><li><strong>Ensure office services and supplier contracts (e.g. cleaning, IT, security) are delivered effectively in line with corporate standards.</strong></li></ul><ul><li><strong>British Council assets are properly accounted for and looked after, with inventories prepared and kept up-to-date; this includes any British Council assets in partner premises or rented properties (in the case of UK-appointed/international staff).</strong></li></ul><ul><li><strong>Travel policy and procedures including use of public transport/taxis are fit-for-purpose i.e. safe and efficient; and communicated to and adhered to by staff.</strong></li></ul><br><p><strong>Security</strong></p><br><br><ul><li><strong>Lead on the development of a security compliance regime for British Council Algeria operations, ensuring that security contingency plans are in place and evacuation or lockdown procedures are understood by staff and customers.</strong></li></ul><ul><li><strong>Manage security stakeholder relationships with outsourced security company, local authorities, British Embassy, Regional Security Director</strong></li></ul><ul><li><strong>Ensure that all security equipment and lifeline devices are accounted for and in good working order.</strong></li></ul><ul><li><strong>Ensure all incidents are investigated and reported appropriately.</strong></li></ul><ul><li><strong>Ensure that training and awareness-raising for staff and/or contractors is organized and provided as appropriate.</strong></li></ul><ul><li><strong>Oversee and develop security team if needed (currently outsourced)</strong></li></ul><ul><li><strong>Manage staff access control to premises.</strong></li></ul><ul><li><strong>Assess security measures in new offices/venues and partner schools.</strong></li></ul><ul><li><strong>Manage staff access/removal from Telephone Tree, SOLACE, Teams channels, and mailing lists.</strong></li></ul><ul><li><strong>Oversee public liability insurance management.</strong></li></ul><br><p><strong>On-site Finance Related Activities</strong></p><br><br><ul><li><strong>Oversee cash-handling and banking procedures; ensure cash policy is compliant with global British Council policies</strong></li></ul><ul><li><strong>Oversee petty cash policy and conduct petty cash spot checks</strong></li></ul><ul><li><strong>Check cash receipts from Customer Services with journals posted as required.</strong></li></ul><ul><li><strong>Manage relationship with bank, ensuring that adequate signatories are in place for cheque authorisation and/or approval of electronic transactions.</strong></li></ul><ul><li><strong>Oversee the BO team’s processing of off-system payments and urgent advances.</strong></li></ul><ul><li><strong>Safeguard and manage cheque books handover.</strong></li></ul><br><p><strong>Procurement & Contract Management</strong></p><br><br><ul><li><strong>Handle high-value procurement and tendering.</strong></li></ul><ul><li><strong>Manage key operations contracts.</strong></li></ul><ul><li><strong>Conduct due diligence and vendor screening.</strong></li></ul><ul><li><strong>Monitor and update Preferred Suppliers List and aggregate spend across departments.</strong></li></ul><ul><li><strong>Oversee finance payables and receivables, including off-system transactions.</strong></li></ul><ul><li><strong>Support FCCF.</strong></li></ul><ul><li><strong>Monitor PO GR IR.</strong></li></ul><br><p><strong>HR Operations & Mobility</strong></p><br><br><ul><li><strong>Supervise implementation of all HR Operations tasks that require to be performed locally, including admin support (relationship with Labour Inspectorate, employee files, preparation of documents, CNAS forms, payroll signatory coordination, medical insurance, etc.)</strong></li></ul><ul><li><strong>Coordinate work permit and residency submissions for foreign employees.</strong></li></ul><ul><li><strong>Assist with rent hunting, utilities setup, Wi-Fi, and lease management for foreign employees.</strong></li></ul><br><p><strong>Health & Safety</strong></p><br><br><ul><li><strong>Ensure safe and clean working environment for staff and customers in line with our health and safety standards, local law and audit recommendations.</strong></li></ul><ul><li><strong>Preventive maintenance schedule is developed and overseen.</strong></li></ul><ul><li><strong>Risk assessments are carried out and acted upon.</strong></li></ul><ul><li><strong>Training and awareness-raising for staff and/or contractors on safe working practices eg. first aid, fire safety, waste management etc.</strong></li></ul><ul><li><strong>Appropriate channels in place for staff to raise health and safety issues.</strong></li></ul><ul><li><strong>Ensure all incidents are investigated and reported appropriately.</strong></li></ul><br><p><strong>Role specific knowledge and experience:</strong></p><br><br><p><strong>Minimum/essential</strong></p><br><br><ul><li><strong>Experience in managing and leading a team in an international context/ a multi-cultural organization.</strong></li></ul><ul><li><strong>Strong organizational skills with the ability to priorities tasks and meet deadlines in a complex event driven organization</strong></li></ul><ul><li><strong>Track record of building effective relationships with business leadership teams in the delivery of high quality and effective professional services</strong></li></ul><ul><li><strong>Experience of developing and managing a range of complex internal and external stakeholder relationships</strong></li></ul><ul><li><strong>Demonstrates excellent management of administration roles</strong></li></ul><ul><li><strong>Excellent understanding of business strategy and practices</strong></li></ul><br><p><strong>Desirable </strong></p><br><br><ul><li>Experience in management change</li></ul><ul><li>Working in both public, not for profit and private sector organizations</li></ul><ul><li>Experience of working in a matrix management structure.</li></ul><br><br><p><strong>Education</strong></p><br><br><p>Bachelor’s degree in business management or relevant field </p><br><br><br><p><strong>Language</strong></p><br><br><p>The British Council systems and global processes operate in English. Written and verbal proficiency in English is required” </p><br><br><p>Working Arabic and/or French is highly desirable. </p><br><br><br><p><strong>Please note that all applications should be submitted in English only.<br>It is advisable to apply in advance to avoid any technical issues at the last moment.</strong></p><br><br><br><br><p><span><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></span></p><br><br><p><b><span><span><span>Equality, Diversity and Inclusion Statement</span></span></span></b></p><br><br><p><span><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></span></p><br><br><br><p><b><span><span><span>Safeguarding Statement</span></span></span></b></p><br><br><p><span><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></span></p><br><br><p><span><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br> </div>
<ul> <li><font dir="auto" ><font dir="auto" >Provide first and second level technical support to users.</font></font></li> <li><font dir="auto" ><font dir="auto" >Install, configure and maintain workstations, printers and peripherals.</font></font></li> <li><font dir="auto" ><font dir="auto" >Diagnose and resolve hardware, software and network incidents.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the deployment and support of third-party business software (ERP, Sage, Microsoft Office, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Manage user accounts, access rights and computer equipment.</font></font></li> <li><font dir="auto" ><font dir="auto" >Write up the technical procedures and ensure the reporting of interventions.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Advanced Technician Diploma, Bachelor's Degree or Engineering Degree in Computer Science.</font></font></li> <li><font dir="auto" ><font dir="auto" >Desired experience in IT support.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good mastery of Windows systems and Microsoft Office.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good organizational skills, analytical mind and responsiveness.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good interpersonal skills and ability to work in a team.</font></font></li> </ul> <p> <b><font dir="auto" ><font dir="auto" >If you match these profiles, please send your CV by clicking</font></font></b> </p> <p> <b><font dir="auto" ><font dir="auto" >on the apply tab</font></font></b> </p> Alger Zeralda
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Prepare samples and necessary equipment for testing. Perform tests, measurements, and analyses according to established procedures. Record and process obtained data. Ensure routine maintenance of laboratory equipment. Comply with quality, hygiene, and safety regulations. Assist engineers in laboratory activities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>License or TS in a technical specialty. Experience in a similar role.</p><p></p></section>
<ul> <li><font dir="auto" ><font dir="auto" >Define and implement the R&D strategy in line with the company's objectives.</font></font></li> <li><font dir="auto" ><font dir="auto" >Supervise research and development projects</font></font></li> <li><font dir="auto" ><font dir="auto" >To supervise and coordinate technical teams (engineers, technicians, researchers)</font></font></li> <li><font dir="auto" ><font dir="auto" >Design and develop new products or improve existing ones</font></font></li> <li><font dir="auto" ><font dir="auto" >To monitor technological and competitive developments</font></font></li> <li><font dir="auto" ><font dir="auto" >Manage the R&D budget and optimize resources</font></font></li> <li><font dir="auto" ><font dir="auto" >Follow the testing, validation and industrialization phases</font></font></li> <li><font dir="auto" ><font dir="auto" >Collaborating with the production, marketing and sales departments</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensuring compliance with applicable standards and regulations</font></font></li> <li><font dir="auto" ><font dir="auto" >Write technical reports and documentation</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Mastery of research and development methods</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of innovation and industrialization processes</font></font></li> <li><font dir="auto" ><font dir="auto" >Technical project management</font></font></li> <li><font dir="auto" ><font dir="auto" >Minimum of a 5-year post-secondary degree (Engineering, Master's or Doctorate) in a technical or scientific field</font></font></li> <li><font dir="auto" ><font dir="auto" >5-10 years of experience in R&D or a similar role</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience in team management is highly desirable.</font></font></li> </ul> <p><br></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><b>Job Summary</b></u>
<br></span><p><span><span>The Rig Manager leads the day-to-day management of rig operations and personnel, ensuring safe, efficient, and compliant drilling activities. The role is responsible for supervising rig crews, maintaining operational readiness, and coordinating closely with drilling and maintenance teams to meet project objectives.</span></span></p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p><span><span><span>Manage daily rig operations, including drilling, maintenance, and safety compliance.</span></span></span></p><br>
<p><span><span><span>Supervise and lead rig personnel to ensure high levels of performance and safety awareness.</span></span></span></p><br>
<p><span><span><span>Coordinate rig mobilization, rig-up, and rig-down activities as required.</span></span></span></p><br>
<p><span><span><span>Enforce adherence to HSE policies, well control procedures, and industry standards.</span></span></span></p><br>
<p><span><span><span>Monitor rig equipment performance and oversee routine maintenance activities.</span></span></span></p><br>
<p><span><span><span>Liaise with drilling supervisors, engineers, and contractors for operational alignment.</span></span></span></p><br>
<p><span><span><span>Conduct regular safety meetings, inspections, and incident investigations.</span></span></span></p><br>
<p><span><span><span>Manage rig inventory and ensure availability of necessary tools and spare parts.</span></span></span></p><br>
<p><span><span><span>Report rig activities, incidents, and operational status accurately and timely.</span></span></span></p><br>
<p><span><span>Identify and resolve operational issues promptly, escalating critical matters as needed.</span></span></p><br>
<br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p><span><span><span>Strong knowledge of rig systems, drilling operations, and well control practices.</span></span></span></p><br>
<p><span><span><span>Effective leadership and team management skills.</span></span></span></p><br>
<p><span><span><span>Solid understanding of HSE requirements and safety culture enforcement.</span></span></span></p><br>
<p><span><span><span>Good communication and problem-solving skills in a fast-paced environment.</span></span></span></p><br>
<p><span><span>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role (this point to be available for all roles that have SAP access)</span></span></p><br>
<br><br><u><b>Job Experience</b></u>
<br><p><span><span><span>Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus</span></span></span></p><br>
<br><br><u><b>Competencies</b></u>
<br>Agility<br>AI Fluency<br>Asset Management L4<br>Build High-Performing Teams<br>Drilling Engineering L4<br>Leadership<br>Logistics & Transportation Management L4<br>Provide Direction<br>Quality<br>Regulatory Compliance & Safety Standards L4<br>Resilience<br>Safety Management L4<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Engineering or any related field<br>Certificate in any Related Technical Certificates or any related field<br><br><br><br>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Key Responsibilities</strong></p>
<ul>
<li>Assist the Commissioning Operation Supervisor and Engineers during pre-commissioning and commissioning activities.</li>
<li>Support operational testing, flushing, cleaning, leak testing, and system verification activities.</li>
<li>Assist in monitoring plant systems and equipment during commissioning and start-up phases.</li>
<li>Participate in system walk-downs, punch listing, and close-out activities.</li>
<li>Coordinate with mechanical, electrical, instrumentation, and construction teams during commissioning operations.</li>
<li>Ensure all activities are carried out in compliance with HSE regulations and project safety procedures.</li>
<li>Support preparation and maintenance of commissioning documentation, reports, and operational records.</li>
<li>Assist vendors and specialists during testing and commissioning activities on site.</li>
<li>Report operational issues, abnormalities, and deviations to supervisors and engineers.</li>
<li>Participate in toolbox talks, safety meetings, and commissioning coordination meetings.</li>
<li>Ensure tools, equipment, and work areas are maintained in safe and operational condition.</li>
</ul>
<p><strong>Skills & Competencies</strong></p>
<ul>
<li>Good communication and teamwork abilities.</li>
<li>Strong attention to detail and safety awareness.</li>
<li>Ability to work effectively in a multicultural and multidisciplinary environment.</li>
<li>Good organizational and coordination skills.</li>
<li>Ability to work under pressure and meet project deadlines.</li>
<li>Strong willingness to learn and support commissioning activities.</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education</strong></p>
<ul>
<li>Technical diploma or Bachelor s degree in Mechanical Engineering, Process Engineering, Industrial Operations, or a related discipline.</li>
</ul>
<p><strong>Experience</strong></p>
<ul>
<li>Minimum 3-5 years of experience in plant operations, commissioning, or industrial operations activities.</li>
<li>Experience in Oil & Gas plants, refineries, petrochemical facilities, gas processing plants, or power plants is preferred.</li>
<li>Previous EPC project experience is an advantage.</li>
<li>Site commissioning experience in Algeria or similar environments is considered beneficial.</li>
</ul>
<p><strong>Technical Skills</strong></p>
<ul>
<li>Basic understanding of commissioning and plant start-up activities.</li>
<li>Familiarity with industrial process systems and operational procedures.</li>
<li>Ability to read and understand:<br><ul>
<li>P&IDs</li>
<li>Process flow diagrams (PFDs)</li>
<li>Operational procedures</li>
<li>Equipment datasheets</li>
</ul>
</li>
<li>Knowledge of permit-to-work systems and safety procedures.</li>
<li>Basic understanding of DCS and control systems is an advantage.</li>
<li>Familiarity with troubleshooting and operational support activities.</li>
</ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Primary School Teacher</font></font></font></font></p><p><font dir="auto" ><font dir="auto" ><br></font></font></p><p><font dir="auto" ><font dir="auto" >Main mission: To provide instruction in fundamental skills (reading, writing, mathematics, science, civics) to students aged 6 to 11. Main activities: Prepare lesson plans and sequences; deliver lessons in several subjects; assess learning (tests, exercises, continuous observation); manage a complete classroom (discipline, organization, safety); adapt teaching methods to students' difficulties; participate in teacher meetings and parent-teacher conferences; and provide support and remediation to students experiencing difficulties.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Pedagogy and a sense of transmission; Patience and child management; Organization and planning; Communication with parents and colleagues</font></font></p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Join our Team
<br><p><strong>About this opportunity:</strong><br>We are now looking for a well-rounded and Senior Program Director to drive the delivery of 5G and 4G Core and Cloud solutions! You will be delivering the latest technology in a highly dynamic, fast-paced, competitive, and challenging multi-vendor environment.<br> <br><strong>What you will do:</strong><br>• Drive sophisticated 5G and 4G Core and Cloud engagements from initial scoping through delivery for Ericsson’s Customers in the Information and Communications Technology (ICT) industry<br>• Lead and empower local and global teams to deliver on-time, enhance profitability, and improve continuously, through strong governance and project controls<br>• Identify all milestones, obstacles, recommend and implement workable solutions, identify and mitigate risk, raise and resolve issues<br>• Lead change management including the definition of impacts to scope, budget, timeline, and quality with stakeholder agreement<br>• Build strong internal and external relationships<br>• Harvest and optimize best practices, create and share knowledge assets to industrialize delivery processes<br>• Promote a “one team” atmosphere and coach project team members to support their professional growth<br> <br><strong>The skills you bring:</strong><br>• Bachelor's degree in engineering, Computer Science, or related field.<br>• Minimum 10 years of experience as Program Manager, including Core and Cloud delivery<br>• Experience delivering physical, virtualized, and containerized Network Function projects<br>• Expertise in automating test and deployment processes<br>• Experience to Support sales teams to drive new business opportunities.<br>• Strong project control skills, with the ability to manage projects to meet targets and deadlines.<br>• Solid financial background and experience with business case development<br>• Highly developed risk-management skills<br>• Demonstrated accountability, customer-focused mindset, positive outlook, willingness to help others outside your assigned activities<br>• Strong relationship management experience with leadership, engineers, developers, support, and sales teams<br>• Innovative and creative problem-solving abilities.<br>• Certified Project Management Professional (PMP) or equivalent project management certification is preferred.<br>• Experience with solutions in the Packet Core and communication services platforms (e.g., Dual Mode Core, PCC/PCG, MME, EPG, SAPC, UDM, IMS VoLTE, IoT)<br>• Experience using automation and software management tools such as JIRA, Confluence or SharePoint.</p><br><br><p><strong>Why join Ericsson?</strong>At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br> <br><strong>What happens once you apply?</strong>Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.</p><br><br><br><p><strong>Primary country and city:</strong> Algeria (DZ) || Alger</p><br><br><p><strong>Req ID:</strong> 785036 </p><br><br><br><br> </div>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails and chat; Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs; Create reports to maintain feedback up to date; Escalate complex issues to engineers as needed; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (both spoken and written); At least 2 years of experience in customer support is a must; Basic troubleshooting skills; High emotional intelligence and empathy; Tech-savvy, able to test and troubleshoot basic technical issues; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with iOS/Android devices; Used to high workload; Experience with CRM systems.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 2VB</span> </div>
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Join our Team
<br><p><strong>About the opportunity:<br></strong></p><br><br><p>We are looking for a Cloud & IP Solution Support Expert responsible for troubleshooting and resolving E2E network issues within customer environments. The role involves close collaboration with telecom application teams to resolve cloud infrastructure and IP network problems while ensuring high service availability and customer satisfaction. You will use strong analytical and technical skills to identify root causes across application, cloud, and infrastructure layers and drive faster resolution of complex incidents.</p><br><br><p><strong><br>What you will do:<br></strong></p><br><br><p>• Investigate, troubleshoot, and resolve Customer Service Requests (CSRs) reported by customers<br>• Deliver corrective actions and service restorations within agreed timelines<br>• Work according to defined support processes and operational guidelines<br>• Participate in software upgrades, patching, and system updates<br>• Use support and ticketing tools for incident handling and tracking<br>• Ensure customer satisfaction through timely communication and issue resolution<br>• Provide regular progress updates for assigned support cases<br>• Collect technical information from customers and internal teams to analyze reported issues<br>• Collaborate with engineers and cross-functional teams for knowledge sharing and problem solving<br>• Escalate unresolved issues to higher competence units when required<br>• Validate and implement solutions received from escalation teams<br>• Identify operational and product improvements to increase maintainability and usability<br>• Document enhancement requests and known solutions for future reference<br>• Maintain and update knowledge base articles and technical documentation<br>• Support “Follow the Sun” handovers to ensure continuous issue resolution<br>• Maintain system configuration records, software versions, and network configurations<br>• Support proactive maintenance activities and operational procedures<br>• Work with Configuration Management teams for standard and customized solutions<br>• Isolate product faults, raise Trouble Reports (TRs), and support design teams in fault reproduction<br>• Ensure quality of emergency fixes and correction packages delivered to customers<br>• Participate in shift rotations and emergency support activities when required<br>• Continuously improve operational efficiency aligned with global support practices<br>• Lead and support implementation of new software releases<br>• Prepare RCA and fault analysis documentation with preventive and corrective actions<br>• Demonstrate strong analytical and troubleshooting skills<br>• Ensure 24x7 support availability according to operational guidelines</p><br><br><p><strong><br>The skills you bring:<br></strong></p><br><br><p>• Bachelor’s degree in IT, Telecom, Computer Science, or related engineering field<br>• Minimum 5 years of experience in support, operations, or integration within IP networks<br>• Strong IP networking knowledge including switching, routing, and firewalls<br>• Hands-on troubleshooting experience with routers, switches, and firewalls (Juniper, Cisco, Fortinet, Extreme, F5)<br>• Strong understanding of telecom IP service provider networks and protocols<br>• Experience with OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, and routing policies<br>• Knowledge of routing migrations, scaling mechanisms, and BGP peering policies<br>• Experience with VPN technologies including MPLS, EVPN, L3VPN, and VPLS<br>• Knowledge of Ethernet switching, 802.1Q, and QoS<br>• Understanding of SDN concepts<br>• Scripting knowledge in Python, Shell, Perl, or similar languages<br>• Experience with Extreme, Pluribus, and Cisco network equipment<br>• Juniper certification is considered an advantage</p><br><br><p><strong>Why join Ericsson?</strong>At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br> <br><strong>What happens once you apply?</strong>Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.</p><br><br><br><p><strong>Primary country and city:</strong> Algeria (DZ) || Alger</p><br><br><p><strong>Req ID:</strong> 785461 </p><br><br><br><br> </div>
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Location: Algeria<br>Rotation: 28/28<br>Job title: Construction Manager<br>The principle role is to provide construction management support to development & maintenance projects and well hook-up. Provide expertise to the construction teams and construction contractors consisting of multi discipline engineers, inspectors and support team. Management of the contractors to ensure safe completion of all construction related activities.<br> <br><strong>Job responsibilities </strong><br><ul><li>As a primary Client representative in the field provide leadership , manage, co-ordinate and direct construction activities of all field construction supervision personnel, contractors and sub-contractors and associated construction personnel engaged in the various field development and maintenance projects</li><li>Accountable for ensuring MEI completion of the projects</li><li>Accountable for preparation of progress reports regarding the project Construction activities</li><li>Accountable for maintaining the highest possible productivity, by forward planning and thinking.</li><li>Responsible for co-ordination with the operations field management and construction contractor management teams to identify all interfaces and develop solutions to interface problems to ensure the safe and timely implementation of all work with the minimum of disruptions to schedule and or production activities .</li><li>Responsible for ensuring that all construction work is carried out in accordance with approved project Contracts, associated drawings and documentation.</li><li>Responsible for the promotion of awareness of the Company Health, Safety, Environmental & Quality policies to all contractors and associated project personnel</li><li>Responsible for advising any safety concerns and generally be vigilant on all matters of safety, reinforcing safety policies and commitment to safety to the various Contractors at all times.</li><li>Be prepared and capable of assisting the contractor(s) produce manpower and equipment forecasts for all work activities in order to assist in resource mobilizations and demobilizations accordingly</li><li>Accountable for monthly Value of Work Done (VOWD), Forecast and yearly budget preparation</li></ul> <br><strong>Requirements </strong>(Education required, background, experience, skills)<br><ul><li>Must have a Bachelor’s degree (or NVQ Level 6 qualification or equivalent) in Civil Engineering, Construction Management or a very closely related discipline.</li><li>A minimum of 20 years Oil & Gas industry experience within a multi-discipline facilities engineering and construction environment with proven management experience in a similar capacity of which 5 years minimum is required to have been spent in the Middle East or North Africa.</li><li>Must have proven previous experience in the execution of Brown field construction either within the client or contractor organization.</li><li>Excellent communication skills (both written and verbal) are essential. Frequent interchange and completion of job tasks depend to a large part upon effective interaction with others.</li><li>Must be a strong team player with good interpersonal and management skills</li><li>Must be possess the ability to effectively interact with management, construction and engineering contractors, vendors and any other departments to facilitate flow of information.</li><li>Must be PC literate skilled in the use of MS Word, Excel, Outlook and SharePoint as minimum. Previous exposure to the use of Primavera as a project planning tool is considered to be advantageous.</li></ul> Fluent English language skills essential – French and/or Arabic in addition are advantageous<br>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. <br><br> </div>
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<strong>À propos de Yassir :</strong><br> Yassir est la super application leader dans le domaine des services à la demande, opérant de manière prédominante dans la région du Maghreb. Yassir a pour mission de révolutionner la manière dont les services quotidiens sont accessibles.<br>
Actuellement implantée dans plus de 45 villes à travers plusieurs pays tels que l'Algérie, le Maroc, la Tunisie et le Sénégal, notre présence s'étend aussi sur d'autres pays tels que la France et l'Afrique sub-saharienne.<br>
Fortement soutenue par des investisseurs de renommée mondiale tels que BOND et Y Combinator, pionniers d'entreprises telles qu'Airbnb, Stripe, Dropbox, et Doordash, Yassir a réussi à faire de nombreuses levées de fonds équivalentes à presque 200 millions $.<br>
Au-delà de la simple prestation de services, notre vision est de créer un marché dynamique visant à satisfaire les besoins de nos utilisateurs tout en insufflant des valeurs sociales fondamentales.<br>
<br><br><p><b>Responsabilités principales</b></p><br><p><br><strong>1. Coordination & cadrage des demandes marketing</strong></p><br>
<p><br>• Recevoir et centraliser les demandes marketing<br>• Vérifier la complétude et la clarté des briefs reçus<br>• Identifier les priorités et s’assurer de la faisabilité (timing, ressources)</p><br>
<p><strong>2. Structuration des projets & planification</strong></p><br>
<p><br>• Définir les étapes clés de chaque projet<br>• Établir un planning clair et partagé (Tracker)<br>• Coordonner les parties prenantes internes (marketing, créa, etc.)<br>• Anticiper les risques et alerter en cas de blocage</p><br>
<p><br><strong>3. Suivi opérationnel & reporting</strong></p><br>
<p><br>• Assurer le suivi quotidien des projets<br>• Mettre à jour les statuts d’avancement<br>• Identifier les points de friction<br>• Garantir le respect des délais</p><br>
<p><br><strong>4. Préparation des éléments de communication</strong></p><br>
<p><br>• Consolider les informations nécessaires à la production des livrables<br>• Formaliser des briefs structurés à destination des équipes créa/Prod<br>• S’assurer de la bonne compréhension des attentes marketing</p><br>
<p><br><strong>5. Coordination avec les équipes créatives</strong></p><br>
<p><br>• Assurer la bonne transmission des besoins<br>• Suivre la production des livrables<br>• Centraliser les feedbacks et assurer les allers-retours<br>• Veiller au respect des timings<br>• Présence sur tournages (si requis) et respect du brief</p><br>
<p><br><strong>6. Contrôle qualité & cohérence</strong></p><br>
<p><br>• Vérifier la conformité des livrables avec le brief<br>• S’assurer de la cohérence avec les guidelines de marque<br>• Remonter les écarts et proposer des ajustements</p><br>
<p><br><strong>7. Collaboration & rituels projet</strong></p><br>
<p>• Participer aux réunions de cadrage et de suivi<br>• Animer des brainstorming avec les équipes créa/Prod<br>• Assurer une communication fluide entre les équipes</p><br>
<br><br><p><b>Profil</b></p><br><ul>
<li>Maîtriser des logiciels graphiques,</li>
<li>Connaître les méthodologies d’évaluation des projets et des actions de communication,</li>
<li>Connaissance des règles juridiques concernant les droits d’auteurs,</li>
<li>Capacité rédactionnelle avec d’excellentes connaissances grammaticales, orthographiques et linguistiques,</li>
<li>Savoir gérer son stress,</li>
<li>Stratège, polyvalent, pragmatique, enthousiaste,</li>
<li>Flexible, créatif, entreprenant, innovant,</li>
<li>Charismatique, dynamique, rigoureux,</li>
<li>Maîtrise des langues écrit et lu : français, arabe, anglais.<br></li>
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