وظائف مدير الخدمات اللوجستية في الجزائر

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Welcome members and visitors. Manage phone calls and registrations. Provide information on subscriptions and services. Manage schedules and cash transactions. Maintain order and cleanliness of the reception area.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Presentable, smiling, and dynamic.</li><li>Good communication skills.</li><li>Serious and punctual.</li><li>Basic computer skills.</li></ul><p></p></section>

<p>Supervise, support and motivate the sales team on a daily basis. Monitor individual and collective performance. Set and track sales objectives. Implement actions to improve team results. Actively participate in prospecting and commercial development. Develop and retain a portfolio of B2B clients. Master and apply various commercial prospecting techniques. Ensure follow-up of prospects and clients. Analyze sales results and propose corrective actions. Ensure regular reporting of commercial activity to management.</p><p>Mobility: The candidate should ideally live in Algiers Centre and its surroundings. Vehicled candidates may be considered regardless of their place of residence.</p><p><strong>Desired Candidate Profile</strong></p><p>Level of study: Bac+2/3 or equivalent. Proven experience in a similar role. Experience in services mandatory. B2B experience mandatory. Perfect command of the French language, both spoken and written. Good command of commercial prospecting techniques. Leadership skills and ability to manage a team. Excellent interpersonal skills and ease of communication. Dynamism, organization, autonomy and results-oriented. Ability to work with commercial objectives.</p><p>What we are looking for We are looking for a dynamic, commercial and results-oriented profile, with solid experience in services and B2B commercial development, as well as a real ability to manage and motivate a team.</p>

<p><br></p><p>Missions:</p><ul><li>Proactively identify and target merchants with high potential to propose they become Yassir agents.</li><li>Present the agent wallet product, highlighting its benefits for agents (additional income) and their clients (financial inclusion).</li><li>Negotiate and onboard new agents, ensuring they fully understand the offers and contractual terms.</li><li>Maintain strong relationships with assigned agents, ensure smooth communication, and respond promptly to their concerns.</li><li>Conduct regular visits to ensure agent satisfaction and provide ongoing support.</li><li>Develop and implement strategies to increase transaction volume and revenue generated by the agent network.</li><li>Identify cross-selling opportunities for Yassir services with existing agents.</li><li>Continuously monitor the smooth operation of the service for agents, detecting potential blockages.</li><li>Assist agents in resolving service interruptions and ensure their e-wallets are always topped up (digital money or cash).</li><li>Work closely with the Team Leader to resolve agent liquidity issues and ensure smooth operations.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 2 years of experience in sales, ideally in financial services, telecoms, tobacco, or fast-moving consumer goods (FMCG).</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Ability to build trusting relationships with clients.</li><li>Personal motivation, winning spirit, results-oriented.</li><li>Good organizational skills and time management.</li><li>Comfortable with mobile applications.</li><li>Driver's license and vehicle mandatory (car).</li></ul>

<p><font dir="auto" ><font dir="auto" >Greet guests and handle check-in and check-out procedures. Manage reservations, cancellations, and guest requests. Utilize the Opera system for reservation and guest file management. Answer phone calls and emails professionally. Provide information on hotel services and available amenities. Process payments, invoices, and cash transactions. Coordinate with various hotel departments to ensure guest satisfaction. Ensure compliance with reception, security, and quality standards.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Male candidate with a two-year post-secondary degree in Hospitality, Tourism, Management, or a related field. Minimum two years of professional experience in a similar role. Proficiency in Opera software is essential. Good computer skills. Excellent presentation, welcoming manner, and strong communication skills. Rigorous, responsive, available, and customer-focused.</font></font></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Prospect and develop the client portfolio. Promote the company's products or services. Negotiate and close sales. Ensure customer follow-up and loyalty.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Associate's degree (or higher) in business or a related field. Two years of experience in a similar role. Strong negotiation skills, excellent interpersonal skills, and proficiency in computer applications.</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area.<br>CORE WORK ACTIVITIES<br>Leading Front Desk, Guest Services, and Security Teams<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Ensures recognition of employees is taking place across areas of responsibility.<br>• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>Managing Guest Services and Front Desk Teams<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish work.<br>• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.<br>• Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results.<br>• Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.<br>• Manages department controllable expenses to achieve or exceed budgeted goals.<br>• Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas.<br>• Handle guest complaints and verify that all guest issues are resolved.<br>Managing Security Team<br>• Protects property and provides a safe environment for guests and staff.<br>• Oversees all on-duty security personnel, including dispatcher.<br>• Supervises and coordinates job assignments and verifies that each officer is briefed on the day’s activities.<br>• Complies information and files written security reports.<br>Managing Projects and Policies<br>• Verifies compliance with all Front Office policies, standards and procedures.<br>• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Providing Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.<br>• Strives to improve service performance.<br>• Empowers employees to provide excellent customer service.<br>• Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Responds to and handles guest problems and complaints.<br>• Observes service behaviors of employees and provides feedback to individuals and/or managers.<br>Managing and Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Establishes challenging, realistic and obtainable goals to guide operation and performance.<br>• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Verifies employees are treated fairly and equitably.<br>• Manages employee progressive discipline procedures for Front Office Staff.<br>• Administers the performance appraisal process for direct report managers.<br>• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Proactively identify and target high-potential merchants within the assigned area to acquire new agents for Yassir's financial services product. Present the agent wallet product to potential agents, highlighting its benefits for them (increased revenue) and their customers (financial inclusion). Negotiate and onboard new agents, ensuring they understand the product offering and contractual terms. Build and maintain strong relationships with assigned agents, fostering open communication and addressing their concerns promptly. Conduct regular visits to agents to ensure they are satisfied with the service and provide ongoing support. Develop and implement strategies to grow transaction volume and revenue generated through the assigned agent network. Identify opportunities to upsell existing agents on additional Yassir services or features. Proactively monitor service uptime for assigned agents and identify any issues impacting their ability to serve customers. Assist agents in resolving service disruptions and ensure Yassir wallets are functioning properly by constantly availing e-money in their agent wallets and/or cash in their tills Work collaboratively with the Sales Team Leader to address any challenges related to agent liquidity and ensure timely cash flow for transactions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 2 year of experience in sales, preferably within the financial services or telecommunications, Tobacco, or FMCG industries Strong communication, interpersonal, and negotiation skills. Ability to build rapport and trust with clients. Self-motivated and results-oriented with a drive to exceed sales targets. Excellent organizational and time management skills. Proficiency in using mobile applications.</p><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Welfare Officer is responsible to assess and create a supportive and healthy work environment that contributes to the overall well-being and satisfaction of employees. This involves addressing both personal and professional aspects of employees' lives and fostering a workplace culture that values and prioritizes employee welfare. </p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Develop and implement employee assistance programs (EAPs) to support employees' mental, emotional, and physical well-being, including counseling services, wellness initiatives, and stress management programs.</p><br> <p>Mediate and resolve conflicts or disputes among employees, providing a supportive and impartial environment to address grievances and promote positive working relationships.</p><br> <p>Promote health and safety awareness in the workplace by organizing training sessions, disseminating information on safety procedures, and conducting regular safety inspections to prevent accidents and injuries.</p><br> <p>Administer employee benefits programs, such as health insurance, retirement plans, and employee assistance programs, ensuring compliance with regulatory requirements and effectively communicating benefit options to employees.</p><br> <p>Implement work-life balance initiatives, such as flexible work arrangements, remote work options, and childcare support services, to help employees achieve a healthy balance between work and personal life responsibilities.</p><br> <p>Develop and implement employee recognition programs to acknowledge and reward outstanding performance, contributions, and achievements, fostering a culture of appreciation and motivation.</p><br> <p>Manage employee leave requests, including vacation, sick leave, and parental leave, ensuring compliance with Company policies and legal requirements while accommodating employees' needs and maintaining staffing levels.</p><br> <p>Foster positive employee relations by actively engaging with employees, addressing concerns, and facilitating open communication channels between management and staff.</p><br> <p>Plan and coordinate wellness initiatives and activities, such as health screenings, fitness challenges, and nutrition workshops, to promote employee health and well-being.</p><br> <p>Coordinate community engagement activities, such as volunteer programs, charitable events, and environmental initiatives, to encourage employee involvement and contribute to corporate social responsibility efforts.</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Understanding of relevant employment laws and regulations related to employee well-being.</p><br> <p>Knowledge of occupational health and safety regulations to ensure a safe working environment.</p><br> <p>Knowledge of employee benefits programs, including health insurance, wellness initiatives, and counseling services.</p><br> <p>Effective communication skills to convey information about well-being programs and initiatives.</p><br> <p>Understanding of the need for continuous improvement in well-being programs based on feedback and evolving needs.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Resilience<br>AI Fluency<br>Quality<br>Leadership<br>Welfare Processes L2<br>Employee Relations L2<br>SAP ERP Human Resources L2<br>Employee Self Service L2<br>Agility<br>Grievance Procedures L2<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in any related field<br>Diploma<br><br><br><br> </div>

<p>Prospect new clients in the field or by phone. Present the company's products and services. Identify prospect needs and propose adapted solutions. Distribute commercial materials (flyers, catalogs, samples, etc.). Collect contact information and ensure regular follow-up.</p><p><strong>Desired Candidate Profile</strong></p><p>Good communication and interpersonal skills. Ability to convince and negotiate. Autonomy and perseverance. Neat presentation and dynamism.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry. Job Duties Under general supervision, coordinates and oversees cementing service line work at the well site, providing quality service to the customer. Provides the planning necessary for the job including instructions to the crew and equipment used, including dispute resolutions to approved levels. Ensures customer satisfaction with work performed. Coordinates and directs the activities of service operators. Coordinates the clean up, repair, and preparation of equipment for the next job. Plans and performs necessary calculations for the total job at the well site as needed. Leads the site crew comprised of Halliburton and/or non-Halliburton employees. Evaluates individual performance levels of the crew and trains operators to improve their job performance. Job role has budgetary type of accountabilities or directly impacts a revenue center&amp;aposs viability or its quality of service via personal contributions. Promotes safety awareness and environmental consciousness, and complies with all applicable safety and environmental procedures and regulations. Ensures compliance with Health, Safety, and Environmental (HSE) regulations and guidelines. Promotes and takes an active part in the Quality Improvement Process. Candidate must meet the minimum developmental standards for this job classification. Has necessary working skills within the service line and a general understanding of other service functions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Skills are typically acquired through a high school diploma, or similar education and one year of experience as Service Operator-Cementing, II. Licensure to drive commercial equipment may be required. Given the nature of oil field service work, the ability to communicate effectively with others is necessary.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Introduction</strong></p><br><p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.&nbsp;</p><br><p>IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.</p><br><p>IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at&nbsp;IOM workplace culture | International Organization for Migration</p><br><p>Eligibility for this call for Expression of Interest (EOI) is limited to internal and external candidates who are currently part of the Pathways Pool. The selection for this assignment will be carried out through the Pathways Pool process.</p><br><p><strong>Organizational Context and Scope</strong></p><br><p>Under the direct supervision of the Chief of Mission (COM) and in close coordination with the Senior Regional Resources Management Officer (SRRMO) in the Regional Office (RO), the Department of Financial and Administrative Management&nbsp; (DFM) at Headquarters (HQ) and the&nbsp;Global Shared Services Centre (GSSC), the Resources Management Officer will be responsible and accountable for supervising and managing the budgetary, financial, Human Resources and other administrative functions of the Country Office and / or Sub-Office(s) and providing support in these areas to staff.</p><br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: The Concierge embodies excellence in guest service by organizing and overseeing all concierge services (reception, luggage handling, transportation, reservations, recommendations) and establishing the operational structure of this service for the hotel's opening. Main Responsibilities: Participate in the recruitment and training of the concierge team (concierges, bellhops, valets). Implement concierge SOPs (reception, luggage handling, transportation, external reservations) in accordance with Sofitel standards. Build and maintain a network of local partners (restaurants, transportation, cultural activities, excursions, spa) beneficial to guests. Prepare informational materials (address guide, concierge handbook, local marketing materials). Participate in defining uniform and presentation standards for the team. Supervise guest reception, luggage handling, and personalized assistance. Organize reservations (restaurants, shows, excursions, transportation) and respond to special requests. Guarantee proactive and personalized service, consistent with the Sofitel brand promise. Manage team schedules and ensure adequate coverage for arrivals and departures. Maintain relationships with external partners and negotiate the best terms for clients. Follow up on client requests (VIPs, extended stays) in conjunction with the Front Office and Management. Train, supervise, and evaluate the concierge team. Contribute to client loyalty through memorable and tailored service.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">PROFILE SOUGHT: Degree in hospitality or tourism; membership in Les Clefs d'Or highly valued. Proven experience (minimum 5 years) in concierge services, ideally in luxury hotels. Experience in hotel pre-openings is a plus. Fluency in French and Arabic; fluent English essential. Excellent knowledge of the destination (Algiers and surrounding areas) and its cultural/tourist offerings. Strong local professional network (restaurants, transportation, leisure, culture). Strong sense of service, discretion, elegance, and creativity in resolving client requests. Availability, responsiveness, and composure in all circumstances.</font></font></p>

<ul> <li><font dir="auto" ><font dir="auto" >To prospect and develop a client portfolio.</font></font></li> <li><font dir="auto" ><font dir="auto" >To promote and market the company's products or services.</font></font></li> <li><font dir="auto" ><font dir="auto" >Negotiate commercial offers and close sales.</font></font></li> <li><font dir="auto" ><font dir="auto" >To ensure customer follow-up and loyalty.</font></font></li> <li><font dir="auto" ><font dir="auto" >To produce regular reports on commercial activity.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Degree in business, marketing or equivalent field.</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience in a similar position.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent communication and negotiation skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Proficiency in computer tools (Office suite).</font></font></li> <li><font dir="auto" ><font dir="auto" >Dynamic, organized and results-oriented.</font></font></li> </ul> <p><br></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Functions as the strategic business leader of the property s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investment.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.</p> <p> </p> <p> <strong>Skills and Knowledge</strong> </p> <p> <strong>Customer and Personal Service</strong> - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</p> <p> <strong>Management of Financial Resources</strong> - Determining how money will be spent to get the work done, and accounting for these expenditures.</p> <p> <strong>Administration and Management -</strong> Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.</p> <p> <strong>Applied Business Knowledge</strong> - Understanding market dynamics, enterprise level objectives and important aspects of the company s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.</p> <p> <strong>Management of Material Resources</strong> - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Developing and Maintaining Food and Beverage/Culinary Goals</strong> </p> <p> Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.</p> <p> Reviews financial reports and statements to determine how Food and Beverage is performing against budget.</p> <p> Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.</p> <p> Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department s financial performance.</p> <p> Establishes challenging, realistic and obtainable goals to guide operation and performance.</p> <p> Strives to improve service performance.</p> <p> </p> <p> <strong>Developing and Maintaining Budgets</strong> </p> <p> Develops and manages Food and Beverage budget.</p> <p> Monitors the department s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.</p> <p> Ensures cash control and liquor control policies are in place in food &amp; beverage areas and followed by all related employees.</p> <p> Focuses on maintaining profit margins without compromising guest or employee satisfaction.</p> <p> </p> <p> <strong>Leading Food and Beverage/Culinary Team</strong> </p> <p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p> <p> Encourages and builds mutual trust, respect, and cooperation among team members.</p> <p> Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</p> <p> Serves as a role model to demonstrate appropriate behaviors.</p> <p> Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.</p> <p> Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.</p> <p> Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).</p> <p> Establishes and maintains open, collaborative relationships with direct reports and entire food &amp; beverage team. Ensures direct reports do the same for their team.</p> <p> Develops a food and beverage operating strategy that is aligned with the brand s business strategy and leads its execution.</p> <p><br></p> <p> </p> <p> <strong>Ensuring Exceptional Customer Service</strong> </p> <p> Provides services that are above and beyond for customer satisfaction and retention.</p> <p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p> <p> Reviews findings from comment cards and guest satisfaction results with F&amp; B team and ensures appropriate corrective action is taken.</p> <p> Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</p> <p> Empowers employees to provide excellent guest service.</p> <p> Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.</p> <p> </p> <p> <strong>Managing and Conducting Human Resource Activities</strong> </p> <p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p> <p> Coaches and supports food &amp; beverage leadership team to effectively manage wages, food &amp; beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).</p> <p> Hires food &amp; beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.</p></div></section>

<p>Manage individual and group reservations via phone, email, and other channels. Record, modify, and cancel reservations in the hotel system. Verify availability, rates, sales conditions, and cancellation policies. Respond to customer inquiries and advise them on their choices. Ensure follow-up on reservations until the client's arrival. Coordinate with reception, sales, revenue management, and accommodation departments. Ensure the accuracy of entered information and adherence to procedures. Identify upselling opportunities: room categories, services, offers, etc. Manage special requests and contribute to customer satisfaction and loyalty. Ensure follow-up on files, payments, guarantees, and rate conditions. Participate in optimizing the hotel's occupancy rate and revenue.</p><p><strong>Desired Candidate Profile</strong></p><p>Training in hotel management, tourism, or a similar field. Good command of IT tools and ideally a hotel management software (OPERA PMS). Experience in the hotel sector required. Fluency in foreign languages (English, French).</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Reservation Agent is responsible for processing reservation requests for the Sofitel Thalassa Algiers Club des Pins. They ensure the sale of hotel rooms and services in accordance with Sofitel standards, while guaranteeing a seamless, personalized, and high-quality customer experience. They contribute to optimizing revenue by applying sales techniques and adhering to established pricing strategies.</font></font></p><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></h4><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Process booking requests via phone, email and other channels</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Enter and modify reservations in the PMS system (Opera or other)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Verify the accuracy of the information (prices, segments, customer profiles, conditions)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure rigorous monitoring of client files</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Responding to inquiries regarding hotel services</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Present current offers and promotions</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Adhere to the pricing strategies communicated by Revenue Management</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to optimizing the conversion rate</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To offer a professional and warm welcome at every interaction</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring a service that meets Sofitel standards</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing specific customer requests (VIP, preferences, special occasions)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Handle simple complaints and escalate them to the supervisor</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communicating important information to other departments</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure proper communication of instructions between shifts</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in team briefings and meetings</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain a professional and neat appearance</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Adhere to internal procedures and quality standards</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring the confidentiality of customer data</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diploma in hospitality/tourism preferred. Previous experience in reservations, front office, or customer relations appreciated. Experience in 4- or 5-star hotels is a plus. Fluency in French and English. Good knowledge of computer tools (Word, Excel, Outlook). Knowledge of a hotel PMS (ideally Opera). Good understanding of booking channels (OTA, corporate, leisure). Customer service oriented. Excellent oral and written communication skills. Organized and meticulous. Attention to detail. Ability to work in a team. Dynamic and responsive. Sales-oriented. Professional appearance. Polite and professional.</font></font></p>