وظائف محامين في الجزائر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></span></p><br><br><p><span><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></span></p><br><br><p><span><span><span><b>We connect. We inspire.</b></span></span></span></p><br><br><br><p><strong><u>The Role:</u></strong></p><br><br><br><p>Supports successful delivery of the Education portfolio in Algeria through implementation of the country Education portfolio including delivery of British Council global programmes - student mobility, tertiary education partnerships, and non-formal education - and client-funded programmes in compliance with British Council policies and procedures. Responsible for financial administration, reporting and data collection, operational project delivery and managing relations with delivery partners.</p><br><br><br><p><strong><u>Main accountabilities but not limited to the following:</u></strong>&nbsp;&nbsp;</p><br><br><br><p>Managing self and others</p><br><br><ul><li>Holds vendors and suppliers to account for delivering services.</li><li>Has the ability to work independently and manage workload against project deadlines.</li></ul><br><p>Financial Support</p><br><br><ul><li>Plan and report on project financial plans and budget expenditure and forecasting to Programme Managers and Head of Programme Delivery; manages smaller budgets.</li><li>Maintain clear and up-to-date records on all financial transactions as per audit requirements.</li><li>Ensure relationships with vendors are maintained and payments are processed on time and in accordance with British Council financial management guidelines and standards.</li></ul><br><p>Project Management</p><br><br><ul><li>Responsible for data management including timely data entry, quality assurance of data, undertaking basic analysis of monitoring data, and developing progress reports to meet needs of funders.</li><li>Supports internal compliance such as due diligence, records management, data collection and storage.</li><li>Manages grants administration, selection &amp; evaluation and procurement processes.</li><li>Manages events-based components and trainings within a programme.</li></ul><br><p>Relationship and Stakeholder Management</p><br><br><ul><li>Manages relationships with clients/partners/stakeholders at appropriate level.</li><li>Manages relationship with vendors and suppliers and holds them to account for delivering services.</li></ul><br><p>Equality,&nbsp;Diversity&nbsp;and Inclusion&nbsp;&nbsp;</p><br><br><ul><li>Actively contributes to an inclusive and anti-racist organisational culture, being aware of your own biases, and&nbsp;taking action to mitigate&nbsp;against these. Ensuring people feel valued and are treated equitably, with support for people’s well-being and mental health.</li><li>Understands the British Council’s approach to equality,&nbsp;diversity&nbsp;and inclusion and how it applies to your role,&nbsp;making time&nbsp;for learning and development relating to EDI and anti-racism.</li><li>Embeds good practice in EDI across all Education projects and programmes, ensuring design and delivery contribute positively to improved gender equality, disability and social inclusion.</li></ul><br><p><strong><u>Role specific knowledge and experience: </u></strong></p><br><br><p><strong><u>Essential:</u></strong></p><br><br><ul><li>Degree or proven experience in one of British Council’s portfolio areas (Arts, Education, English)</li><li>The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.</li><li>Working Arabic and/or French is highly desirable</li><li>Experience of working in a supporting role on programmes or projects.</li><li>Administrative and financial administration experience.</li><li>Good understanding of basic concepts of monitoring and evaluation, and how they are central to good project management</li><li>Some travel and out of hours work may be required</li></ul><br><p><strong>Language Requirements:</strong> The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.</p><br><br><p>Working Arabic and/or French is highly desirable.</p><br><br><br><p><strong><em>Closing Date:</em></strong><em>&nbsp;&nbsp; Applications will close on<strong> 12 August 2026 </strong>at 21:59 UK Time</em></p><br><br><p><em>You must have the legal right to work in<strong> Algeria </strong>at the time of application.</em></p><br><br><p><strong><u>Important Information:</u></strong></p><br><br><ul><li><strong>Business unit:</strong> Cultural Engagement</li><li><strong>Pay Band:</strong> 4</li><li><strong>Country/Location:</strong> Algiers, Algeria</li><li><strong>Contract Type: </strong>Indefinite</li><li><strong>Gross salary</strong>: DZD 81 920</li></ul><br><p><strong><u>Requirements:</u></strong></p><br><br><p>Please note that candidates must have the pre-existing, legal right to work in Algeria.</p><br><br><p>Mobility / relocation / visa sponsoring support will not be provided.</p><br><br><p>British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service.&nbsp; This may not be appropriate for all roles but can be explored at interview.</p><br><br><p><span><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></span></p><br><br><p><span><span><span><b>Equality, Diversity and Inclusion Statement</b></span></span></span></p><br><br><p><span><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></span></p><br><br><br><p><span><span><span><b>Safeguarding Statement</b></span></span></span></p><br><br><p><span><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></span></p><br><br><p><span><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>As a valued employee of the British Council, you already help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></p><br><br><p><span><span>You are part of our organisation in over 200 countries and territories and where we are on the ground in more than 100 countries.</span></span></p><br><br><p><span><strong><span><span>We connect. We inspire.</span></span></strong></span></p><br><br><p><strong><u>Role purpose:</u></strong></p><br><br><p>The Head of English and School Education will support the development and delivery of a strategic portfolio of partnerships, programmes, and contracts across mixed funding streams and business models. They will ensure an overall balance of impact and financial sustainability, deliver country outcomes, and support the Country Director to ensure that benefit is achieved in country and for the UK and is suitably communicated.</p><br><br><p>The role holder with lead the English and School Education (ESE) portfolio of School Systems, Empowerment, and English Connects. They will lead contracts and programmes in-country, providing technical sector expertise, overseeing business development, and delivering quality, compliant implementation of programmes and contracts.</p><br><br><p>The role holder will share knowledge, expertise, and best practice from the country with the global ESE teams and externally.</p><br><br><p><strong><u>Role Accountabilities:</u></strong></p><br><br><p><span>This role is responsible for leading the English and School Education business in a country by turning the British Council’s global strategy into local action plans that deliver both impact and financial success. The person works closely with local and global leaders to analyse market trends, performance data, and opportunities, then develops annual business plans, sets targets, monitors progress, and takes corrective action when needed. They also ensure projects create meaningful benefits through partnerships and contribute to our wider strategic objectives.</span></p><br><br><p><span>A key part of the role is providing strong leadership to the team. This includes setting a clear vision, developing staff capabilities, managing performance, and creating an inclusive, diverse, and supportive working environment. The role also involves building relationships with governments, educational institutions, partners, and other stakeholders to identify opportunities, strengthen the British Council’s reputation, and support long-term growth.</span></p><br><br><p><span>Where appropriate and in line with the Cultural Engagement integrated income plan, the individual leads business development activities such as reviewing and approving proposals, making investment and contracting decisions, negotiating partnerships, and ensuring opportunities align with overall strategic goals. They oversee market research, competitor analysis, monitoring and evaluation processes, and use insights to improve programmes and business performance. They also represent the British Council in external forums, provide expert advice, and help influence education policies and practices.</span></p><br><br><p><span>Additionally, the role is accountable for financial and commercial performance, including reporting on income, expenditure, results, and impact against targets. A strong commitment to equality, diversity, inclusion, and anti-racism is essential, ensuring all colleagues feel valued, supported, and treated fairly while promoting a positive workplace culture.</span></p><br><br><br><p><strong>Role specific knowledge and experience</strong></p><br><br><p><strong>Essentials</strong></p><br><br><ul><li>University degree or equivalent in a relevant subject or discipline</li><li><span>Experience in a leadership role&nbsp;which involves&nbsp;oversight and accountability for&nbsp;leading and/or developing and&nbsp;delivering capacity building education&nbsp;programmes</span></li></ul><ul><li><span>Proven track record and strong experience in designing and managing English language-focused education programmes in the country where this role is based which deliver outcomes for all boys and girls </span></li><li><span>Experience of leading proposals/bids for international development education programmes which deliver results in partnership with national / federal Ministries of Education.</span></li><li><span>Good evidence of designing and implementing stakeholder engagement strategies and stakeholder management of diverse groups of stakeholders (including multilateral agencies, donors, government officials, partners, academics)</span></li><li><span>Established credibility in the field of English language </span><span>education including evidence of thought leadership within the sector</span></li></ul><br><p><strong><span>Desirables </span></strong></p><br><br><ul><li>Demonstrable understanding of broader education policies and issues as relevant to the country context</li><li>Able to plan and manage dissemination of global thought leadership outputs, such as publications</li><li>Experience of designing and leading teacher education projects, including online</li></ul><br><p><strong>Important Information</strong></p><br><br><ul><li>British Council Pay Band: 7</li><li>Department: Cultural Engagement</li><li>Contract type: Indefinite</li><li>Monthly Gross Salary: DZD 195,000</li><li>Working location: Algeria</li><li>Proof of Identity requirements/right to work in country: Candidates should ensure they have the legal right to live and work in the country where the role is based.&nbsp;Visa sponsorship and relocation&nbsp;assistance&nbsp;are not provided.&nbsp;</li><li><strong><span>Closing Date:&nbsp;11 August 2026 (23.59 IST)</span></strong></li></ul><br><p><span><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></span></p><br><br><p><span><strong><span><span>Equality, Diversity and Inclusion Statement</span></span></strong></span></p><br><br><p><span><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></span></p><br><br><br><p><span><strong><span><span>Safeguarding Statement</span></span></strong></span></p><br><br><p><span><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></span></p><br><br><p><span><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and outgoing calls; Respond , troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls; Maintain regular communication with customers and provide timely updates on open issues and resolutions; Identify, reproduce, and report bugs clearly to Product and Development teams; Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience; Maintain high service standards by meeting KPIs such as response time, resolution rate, and customer satisfaction; Accurately document all customer interactions in the CRM system; Stay up to date with platform updates, new policies, and industry trends.<br> What you need to succeed in this role: Excellent French and English skills (C1 for both spoken and written); At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role is a must ; Strong Excel skills, including VLOOKUP, reporting and data analysis; Excellent problem-solving abilities with a customer-first mindset; Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; High attention to detail and accuracy in managing customer information; Experience with CRM systems; Commitment to delivering high-quality customer service and meeting performance targets; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with Zendesk is a strong advantage; An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements.<br> Benefits and Perks: Flexible schedule; Inclusive international environment; Compensation in USD; Good bonuses for referring friends Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Office/Unit/Project Description&nbsp; &nbsp;</strong></p><br> <br> <p>Le Programme des Nations Unies pour le développement (PNUD) appuie les efforts du Gouvernement algérien en matière de gouvernance démocratique, de justice et d’État de droit, conformément au Cadre de Coopération pour le Développement Durable (CCDD 2023–2027) et aux Objectifs de Développement Durable, notamment les ODD 5 (égalité des genres) et 16 (paix, justice et institutions efficaces).&nbsp;</p><br> <br> <p>Dans ce cadre, le PNUD met en œuvre plusieurs projets en partenariat avec le Ministère de la Justice, la Direction Générale de l’Administration Pénitentiaire et de la Réinsertion (DGAPR) ainsi que la Cour Constitutionnelle, visant à renforcer l’accès à la justice, promouvoir les droits humains et soutenir l’intégration de l’approche genre dans les politiques publiques.&nbsp;</p><br> <br> <p>Les principales interventions incluent :&nbsp;</p><br> <br> <p><strong>1.Projet « Appui à la réinsertion sociale des détenus – phase 2 (PARSD) »</strong>&nbsp;</p><br> <br> <p>Le projet vise à augmenter les chances de réinsertion sociale des détenus, notamment les détenus radicalisés et les femmes détenues, en accompagnant la DGAPR dans :&nbsp;</p><br> <br> <ul> <li>le renforcement de la coopération entre les services d’évaluation et d’orientation et les services extérieurs,&nbsp;</li> </ul> <br> <ul> <li>la mise en place de conditions adaptées à la prise en charge des détenus radicalisés,&nbsp;</li> </ul> <br> <ul> <li>le renforcement de la prise en charge spécifique des femmes détenues,&nbsp;</li> </ul> <br> <ul> <li>et le développement de l’écosystème de la réinsertion sociale post‑carcérale&nbsp;</li> </ul> <br> <p><strong>2.Projet « Soutien à la carrière des femmes magistrates en Algérie »</strong>&nbsp;</p><br> <br> <p>Le projet vise à créer un environnement favorable à l’évolution professionnelle des femmes magistrates, en levant les obstacles à leur accès aux postes de responsabilité, à travers :&nbsp;</p><br> <br> <ul> <li>la promotion d’évolutions structurelles et de pratiques institutionnelles inclusives,&nbsp;</li> </ul> <br> <ul> <li>le développement de programmes de renforcement de capacités et de mentorat,&nbsp;</li> </ul> <br> <ul> <li>et le renforcement de la coopération internationale pour le partage de bonnes pratiques&nbsp;</li> </ul> <br> <p>Il contribue à l’objectif d’une justice plus inclusive, représentative et efficace.&nbsp;</p><br> <br> <br> <p><strong>3.Projet « Appui à la Cour constitutionnelle »</strong>&nbsp;</p><br> <br> <p>Ce projet vise à renforcer les capacités institutionnelles de la Cour constitutionnelle et à soutenir son rôle dans la consolidation de l’État de droit, notamment à travers :&nbsp;</p><br> <br> <ul> <li>l’appui au renforcement des capacités techniques et institutionnelles,&nbsp;</li> </ul> <br> <ul> <li>l’amélioration des pratiques et mécanismes liés au contrôle de constitutionnalité,&nbsp;</li> </ul> <br> <ul> <li>et le développement d’activités de formation, d’échange et de coopération visant à renforcer la performance et la visibilité de l’institution.&nbsp;</li> </ul> <br> <p>Ces projets contribuent à renforcer l’État de droit, à promouvoir des institutions inclusives et à soutenir la participation effective des acteurs institutionnels dans les domaines de la justice, de la gouvernance et des droits humains.&nbsp;</p><br> <br> <p>Dans ce contexte, le PNUD recrute un(e) Project Associate chargé(e) d’assurer un appui renforcé à la gestion administrative, financière et opérationnelle de ces projets du programme Justice et Etat de droit.&nbsp;</p><br> <br> <p><strong>Scope of WORK</strong>&nbsp;</p><br> <br> <p>Sous la supervision directe de l’Analyste de Programme, le/la Project Associate assure un appui à la gestion quotidienne des projets du Programme Justice et État de droit, en garantissant la mise en œuvre efficace des activités, ainsi que le respect des procédures administratives, financières et de passation des marchés du PNUD.&nbsp;</p><br> <br> <p>Il/elle contribue à la gestion opérationnelle des projets, au suivi des activités, au contrôle budgétaire et à la coordination avec les partenaires, afin d’assurer une exécution fluide et conforme des résultats attendus.&nbsp;</p><br> <br> <p><strong>1.Appui à la mise en œuvre des projets et gestion administrative</strong>&nbsp;</p><br> <br> <ul> <li>Assurer le suivi quotidien de la mise en œuvre des projets conformément aux plans de travail approuvés et aux résultats attendus ;&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Contribuer à la préparation des rapports d’avancement trimestriels et annuels et veiller à leur soumission dans les délais ;&nbsp;&nbsp;</li> </ul> <br> <ul> <li>&nbsp;Assurer la gestion et l’archivage des documents des projets, et maintenir des dossiers organisés et conformes aux procédures du PNUD ;&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Préparer les correspondances administratives et les notes internes ;&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Assurer l’appui logistique et administratif à l’organisation des réunions, ateliers, formations et autres activités ;&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Coordonner avec les unités concernées du PNUD sur les questions administratives et assurer le suivi des actions ;&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Participer aux réunions de coordination des projets et assurer le suivi des décisions prises.&nbsp;</li> </ul> <br> <br> <p><strong>2.Gestion financière et budgétaire</strong>&nbsp;</p><br> <br> <ul> <li>Contribuer à l’élaboration et à la révision des plans de travail annuels (AWP) et des budgets, y compris l’analyse des besoins financiers et des projections ;&nbsp;</li> </ul> <br> <ul> <li>Assurer le suivi budgétaire des projets, y compris le suivi des dépenses, des engagements et de la disponibilité des fonds, et signaler tout écart ;&nbsp;</li> </ul> <br> <ul> <li>Vérifier la conformité des dépenses avec les règles, procédures et politiques du PNUD ;&nbsp;</li> </ul> <br> <ul> <li>Appuyer le traitement et la vérification des demandes de paiement, en veillant à la complétude des pièces justificatives ;&nbsp;</li> </ul> <br> <ul> <li>Assurer le suivi des avances de fonds et leur régularisation dans les délais ;&nbsp;</li> </ul> <br> <ul> <li>Maintenir un système interne de suivi des dépenses garantissant l’exactitude des transactions financières ;&nbsp;</li> </ul> <br> <ul> <li>Identifier et corriger les anomalies financières (transactions non validées, erreurs budgétaires, incohérences) ;&nbsp;</li> </ul> <br> <ul> <li>Maintenir des dossiers financiers précis et complets pour les besoins de reporting et d’audit ;&nbsp;</li> </ul> <br> <p><strong>3.Appui aux achats et à la logistique</strong>&nbsp;</p><br> <br> <ul> <li>Appuyer la mobilisation des biens et services nécessaires à la mise en œuvre des activités conformément aux procédures du PNUD ;&nbsp;</li> </ul> <br> <ul> <li>Préparer les documents d’achats, y compris les termes de références et les spécifications techniques ;&nbsp;</li> </ul> <br> <ul> <li>Assurer la liaison avec les fournisseurs et prestataires de services et suivre l’exécution des contrats ;&nbsp;</li> </ul> <br> <ul> <li>Coordonner les aspects logistiques des activités (réunions, ateliers, formations, événements) ;&nbsp;</li> </ul> <br> <ul> <li>Assurer le suivi et l’archivage approprié des dossiers d’achats et contrats.&nbsp;</li> </ul> <br> <p><strong>4.Coordination du projet et gestion des partenariats</strong>&nbsp;</p><br> <br> <ul> <li>Appuyer l’organisation des Comités de Pilotage et des Comités de Coordination des projets ;&nbsp;</li> </ul> <br> <ul> <li>Assurer la liaison avec les partenaires, les parties prenantes et les membres des comités sous la supervision de l’Analyste de programme ;&nbsp;</li> </ul> <br> <br> <ul> <li>Assurer le suivi de la mise en œuvre des décisions prises lors des réunions de coordination ;&nbsp;</li> </ul> <br> <ul> <li>Maintenir une communication efficace avec les unités concernées du PNUD et les partenaires.&nbsp;</li> </ul> <br> <p><strong>5.Appui à la clôture des projets</strong>&nbsp;</p><br> <br> <ul> <li>Contribuer à la préparation du rapport final de révision des projets ;&nbsp;</li> </ul> <br> <ul> <li>Appuyer le transfert des équipements, documents et actifs aux bénéficiaires nationaux conformément aux procédures du PNUD ;&nbsp;</li> </ul> <br> <ul> <li>Préparer les documents de clôture, notamment les formulaires CDR/FACE pour signature des partenaires ;&nbsp;</li> </ul> <br> <ul> <li>Veiller à la finalisation correcte des aspects administratifs et financiers liés à la clôture des projets.&nbsp;</li> </ul> <br> <p><strong>6.Intégration du genre et appui technique</strong>&nbsp;</p><br> <br> <ul> <li>Appuyer l’Analyste de programme sur les questions liées au genre et contribuer à l’intégration de l’approche genre dans les activités du projet ;&nbsp;</li> </ul> <br> <ul> <li>Participer à la mise en œuvre des politiques du PNUD en matière d’égalité de genre ;&nbsp;</li> </ul> <br> <ul> <li>Contribuer aux analyses genre et à leur intégration dans les dimensions programmatiques et opérationnelles ;&nbsp;</li> </ul> <br> <ul> <li>Appuyer l’organisation d’activités de sensibilisation, de formation et de renforcement des capacités sur le genre ;&nbsp;</li> </ul> <br> <ul> <li>Contribuer au processus du label « Gender Equality Seal » et aux initiatives de prévention du harcèlement sexuel ;&nbsp;</li> </ul> <br> <ul> <li>Fournir un appui technique aux partenaires (gouvernement, agences des Nations unies, etc.) sur les questions de genre.&nbsp;</li> </ul> <br> <p><strong>7.Appui au rôle d’assurance projet</strong>&nbsp;</p><br> <br> <ul> <li>Appuyer l’Analyste de programme dans les fonctions d’assurance projet, notamment :&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Assurer une liaison efficace avec les membres du Comité de Pilotage ;&nbsp;</li> </ul> <br> <br> <ul> <li>Contribuer à l’identification et au contrôle des risques du projet ;&nbsp;</li> </ul> <br> <ul> <li>Veiller à l’alignement entre la stratégie du projet et sa mise en œuvre ;&nbsp;</li> </ul> <br> <ul> <li>Assurer la cohérence avec le Programme de Pays du PNUD ;&nbsp;</li> </ul> <br> <ul> <li>Contribuer à la durabilité des projets ;&nbsp;</li> </ul> <br> <ul> <li>Faciliter les communications internes et externes ;&nbsp;</li> </ul> <br> <ul> <li>Veiller au respect des règles, procédures et politiques du PNUD ;&nbsp;</li> </ul> <br> <ul> <li>Assurer le suivi des décisions du Comité de Pilotage et des révisions du document de projet.&nbsp;</li> </ul> <br> <p><strong>8.Gestion des connaissances et renforcement des capacités</strong>&nbsp;</p><br> <br> <ul> <li>Appuyer l’organisation de formations, ateliers et activités de renforcement des capacités impliquant les parties prenantes ;&nbsp;</li> </ul> <br> <ul> <li>Identifier, documenter et capitaliser les bonnes pratiques et les leçons apprises ;&nbsp;</li> </ul> <br> <ul> <li>Contribuer au partage des connaissances et à la participation aux réseaux et communautés de pratiques ;&nbsp;</li> </ul> <br> <ul> <li>Appuyer le développement de produits de connaissance et de mécanismes de diffusion pour renforcer la visibilité et l’impact du projet.&nbsp;</li> </ul> <br> <p>Le/la titulaire exécute toute autre tâche relevant de son profil fonctionnel jugée nécessaire pour le bon fonctionnement des projets, du bureau et de l’organisation.&nbsp;</p><br> <br> <p><strong>Institutional Arrangement&nbsp;</strong></p><br> <br> <p>Sous la supervision directe de l’Analyste du programme, l’Associé(e) au projet travaillera sous sa responsabilité et rendra compte directement à celui-ci/celle-ci. Il/elle collaborera étroitement avec l’équipe du projet ainsi qu’avec les unités du Bureau pays du PNUD afin d’assurer la bonne exécution des tâches administratives et de gestion financière du projet, conformément aux politiques, procédures et normes du PNUD.&nbsp;</p><br> <br> <p><strong>Competencies&nbsp;</strong></p><br> <br> <br> <p><strong>Core</strong>&nbsp;</p><br> <br> <br> <br> <p><strong>Atteindre des résultats</strong>&nbsp;</p><br> <br> <br> <p>Niveau 1 : Planifie et suit son propre travail, prête attention aux détails et fournit un travail de qualité dans les délais impartis.&nbsp;</p><br> <br> <br> <br> <p><strong>Innover</strong>&nbsp;</p><br> <br> <br> <p>Niveau 1 : Ouvert(e) aux idées créatives et aux risques connus, adopte une approche pragmatique de résolution de problèmes et cherche à apporter des améliorations.​&nbsp;</p><br> <br> <br> <br> <p><strong>Apprendre en continu</strong>&nbsp;</p><br> <br> <br> <p>Niveau 1 : Fait preuve d’ouverture d’esprit et de curiosité, partage ses connaissances, apprend de ses erreurs et sollicite des retours.&nbsp;</p><br> <br> <br> <br> <p><strong>S’adapter avec agilité</strong>&nbsp;</p><br> <br> <br> <p>Niveau 1 : S’adapte au changement, gère de manière constructive l’ambiguïté et l’incertitude et fait preuve de flexibilité.&nbsp;</p><br> <br> <br> <br> <p><strong>Agir avec détermination</strong>&nbsp;</p><br> <br> <br> <p>Niveau 1 : Fait preuve de motivation et d’engagement, est capable de travailler sereinement dans des situations difficiles et agit avec confiance.&nbsp;</p><br> <br> <br> <br> <p><strong>Collaborer et établir des partenariats</strong>&nbsp;</p><br> <br> <br> <p>​Niveau 1 : Fait preuve d’empathie et de compréhension envers les autres et construit des relations positives.&nbsp;</p><br> <br> <br> <br> <p><strong>Promouvoir la diversité et l’inclusion</strong>&nbsp;</p><br> <br> <br> <p>Niveau 1 : Respecte et valorise les différences, est conscient(e) des biais inconscients et agit contre toute forme de discrimination.&nbsp;</p><br> <br> <br> <br> <br> <p><i><strong>Cross-Functional &amp; Technical competencies</strong></i>&nbsp;</p><br> <br> <br> <br> <p><strong>Domaine thématique</strong>&nbsp;</p><br> <br> <br> <p><strong>Compétence</strong>&nbsp;</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><span>Role Title</span><br><p><strong><span>Customer Service and Sales Assistant</span></strong></p><br><br><span>Role Information</span><br><p><strong><span>&nbsp;Pay Band</span></strong></p><br><br><p><strong><span>&nbsp;Location</span></strong></p><br><br><p><strong><span>&nbsp;Duration</span></strong></p><br><br><p><strong><span>&nbsp;Reports to:</span></strong></p><br><br><p><strong><span>Hourly Paid</span></strong></p><br><br><p><strong><span>Algiers, Algeria</span></strong></p><br><br><p><strong><span>1 year (renewable)</span></strong></p><br><br><p><strong><span>Customer Services and Sales Manager Algeria</span></strong></p><br><br>&nbsp;<br><span>Role purpose</span><br><p><span>To project a professional image of British Council and provide a high quality and integrated enquiry and consultancy service for all British Council’s English and Exams activities, product, and services. To demonstrate the required attitudes, skills, behaviors and knowledge in accordance with British Council Customer Service Standards. </span></p><br><br><p><span>To promote and cross sell British Council products and services meeting British Council sales targets (new and existing students/candidates), Key Performance Indicators (KPIs) and supporting Teaching Centre and Exams teams to achieve their annual business targets and objectives</span></p><br><br>&nbsp;<br><span>About us </span><br><p><span>The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.</span></p><br><br><br><p><span>We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.</span></p><br><br><br><p><span>The British Council is an equal opportunities and diversity employer, and the post-holder will play a role in ensuring that Equality, Diversity, and Inclusion polices are consistently applied through the Human Resources operation. </span></p><br><br><br><p><span>The British Council has a fundamental duty of care of all children engaged in activities with us under our mandatory Child Protection Policy. All our employees must be familiar with and follow the Child Protection Code of Conduct. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.</span></p><br><br><br><br><br><span>Geopolitical/SBU/Function overview:</span><br><p><span>Algeria is the largest country in Africa with a population of 41 million, the second largest in MENA, speaking Arabic, French and a significant number of Amazigh (Berber) languages. 70% of the population is under 30 years of age. A stated objective of the Algerian government is to create economic growth and jobs to meet the aspirations of young people. Education is a priority, with high levels of investment. With its demographic boom school and university education has expanded greatly. </span></p><br><br><br><p><span>The team will be based in Algiers and will consist of 2 Customer Services and Sales Advisors, 2 Customer Service and Sales Assistants, 10 consultants, and a Customer Services and Sales Manager (CSM) reporting to the Cluster Customer Management and Sales Lead (Algeria, Morocco and Tunisia). </span></p><br><br><br><p><span>Our vision is to offer the most Trustworthy, Inspiring and Effective customer service, requiring the least effort from our customers, and where customers experience an outstanding service that enhances the reputation of the British Council.</span></p><br><br><br><p><span>British Council MENA Customer Services and Sales teams will maintain standard Key Performance Indicators that will be evidenced by the annual Mystery Shopping and Customer Effort Assessment. These standards will be reflected in the day to day operations and deliverables.</span></p><br><br><span>Main opportunities/challenges for this role:</span><br><p><span>The Customer Services and Sales Team across the cluster works on a shift basis designed to meet customers’ needs within operational constraints. On occasions, the post holder might be required to work outside the standard working hours and during the weekend. Any additional hours worked will be compensated according to British Council policy.</span></p><br><br><br><p><span>Post holders may be assigned to the specialised hubs or teams and rotated between the hubs regularly, in order to provide them with an opportunity to broaden their skills and gain experience.</span></p><br><br><span>Main Accountabilities:</span><br><p><strong><span>New &amp; existing customer enquiries </span></strong></p><br><br><ul><li><span>To meet and greet face to face customers and respond to all customer enquiries – face to face, calls, emails and social media with a polite and pleasant manner following British Council standards and service strategies e.g. call greeting, call handling, and call closing </span></li><li><span>To generate and/or raise interest level of customers to book them for a placement test or consultation, register for an Exam or attend an event.</span></li><li><span>To create CRM accounts/leads/opportunities/cases immediately when an enquiry is received from a customer.&nbsp; CRM records must be updated from time to time so that there is a complete history of actions/communications with the customer and sales performance can be monitored. </span></li><li><span>To follow up with customers to remind them of their consultation appointment and course/exam/event registration prior to the date of the activities.</span></li><li><span>To offer a one-stop solution or pass enquiries and complaints to the right person, team, or department for their timely follow-up with customers</span></li><li><span>To accept and process refunds and transfer requests from existing customers according to the policy</span></li></ul><br><p><strong><span>Sales</span></strong></p><br><br><ul><li><span>To meet or exceed sales targets (new and existing students) and KPIs </span></li><li><span>To administer placement tests and provide consultation services to students on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale</span></li><li><span>To register Exams candidates online in a professional and friendly manner </span></li><li><span>To cross sell relevant British Council services and products where appropriate</span></li><li><span>To carry out after sales follow up and phone existing students to remind them to re-register for the next term and understand and log their reasons for not continuing with the British Council.</span></li><li><span>To make outbound calls to prospective and existing Exams candidates to improve sales conversions</span></li></ul><br><p><strong><span>Registration &amp; Financial Compliance: </span></strong></p><br><br><p><strong><span>In line with the regional cash handling policy Customer Services Advisor is required to:</span></strong></p><br><br><ul><li><span>Collect&nbsp;income received and transfer it accurately onto SAP or other financial systems, to maintain records on the system and complete daily reconciliations </span></li><li><span>Ensure that all income collected is reconciled and posted accurately in system</span></li><li><span>Meet requirements of audit and financial reporting and any discrepancy is reported to line management within stipulated deadline</span></li></ul><br><p><strong><span>Product and offer knowledge</span></strong></p><br><br><ul><li><span>To acquire and always maintain an excellent level of product knowledge by attending product training and observing classes.&nbsp; </span></li><li><span>To acquire and always maintain an excellent knowledge of pricing, discounts and offers.</span></li></ul><br><p><strong><span>Systems and record keeping</span></strong></p><br><br><ul><li><span>To be proficient in using relevant systems, such as call centre system, CRM, student registration system (TCMS) and on-line booking systems.</span></li><li><span>To maintain and update all databases and statistics and reports in a timely and accurate manner.</span></li></ul><br><p><strong><span>Other support duties</span></strong></p><br><br><ul><li><span>To participate and/or provide sales support in all sales and marketing events (in or out of the centre) to create awareness and generate leads for the centre.</span></li></ul><ul><li><span>Ensure the front of house and consultation areas are suitably stocked with up-to-date display and promotional materials</span></li></ul><ul><li><span>Provide verification services for UK certificates</span></li><li><span>Conduct telephone-based surveys or gather other customer data</span></li></ul><p><span>Regularly observe Teaching Centre classes and/or visit Exams venues</span></p><br><br><br><p><strong><em><span>Other Responsibilities and main duties</span></em></strong></p><br><br><p><span>As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues across the cluster in tasks that ensure the smooth running of the operations. This might include participation in Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch Promotions for example.&nbsp;&nbsp; You may also be required to perform other duties as directed by Line Manager.</span></p><br><br><span>Key Relationships:</span><br><p><span>Maintain close working relationship with wider Cluster Customer Service team and attend all briefings and meetings. </span></p><br><br><br><p><strong><em><span>Internal</span></em></strong></p><br><br><p><span>Customer Services and Sales colleagues and temporary staff, Teaching and Exams Management, Teachers, Marketing Team, Projects Team, Regional &amp; Global Customer Services and Sales Teams</span></p><br><br><br><p><strong><em><span>External</span></em></strong></p><br><br><p><span>Students, Candidates, Partners, Corporate Clients and other customers</span></p><br><br><br><br><span>Role Requirements:</span><br><p><strong><span>Threshold requirements:</span></strong></p><br><br><p><strong><span>Assessment stage</span></strong></p><br><br><p><strong><span>Passport requirements/ Right to work in country</span></strong></p><br><br><p><span>Post holder must be eligible to work in Algeria </span></p><br><br><br><p><span>Shortlisting</span></p><br><br><p><strong><span>Direct contact or managing staff working with children?</span></strong></p><br><br><p><span>Yes. Some British Council customers may be under 18 years so appropriate police check required </span></p><br><br><br><p><span>N/A</span></p><br><br><p><strong><span>Notes</span></strong></p><br><br><p><span>Appropriate police check mandatory </span></p><br><br><p><span>Three satisfactory references required</span></p><br><br><br><p><span>Our normal opening hours are 8 am to 7 pm 7 days a week. The role will regularly require some evening work and may occasionally require a split shift. Some unsocial hours and weekend work may be required</span></p><br><br><br><p><strong><span>Person Specification:</span></strong></p><br><br><br><p><strong><span>Language requirements </span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good written and oral communication skills in English APTIS test (CEFR B2) and fluency in French and Arabic</span></li></ul><p><span>N/A</span></p><br><br><p><span>Shortlisting and interview</span></p><br><br><p><strong><span>Qualifications</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>High School Certificate</span></li></ul><ul><li><span>University degree</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Knowledge &amp; Experience</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Experience in a customer service and sales role </span></li></ul><ul><li><span>Tele-sales experience</span></li><li><span>Education sector experience</span></li><li><span>Knowledge of CRM</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Skills (if any)</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good communication skills and proven ability to build rapport with customers</span></li></ul><p><span>Shortlisting AND Interview</span></p><br><br><p><strong><span>British Council Behaviours</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Connecting with others (essential):</span></em></strong></p><br><br><p><span>Making regular opportunities to understand others better</span></p><br><br><br><p><strong><em><span>Creating shared purpose</span></em></strong><span> <strong><em>(essential)</em></strong></span></p><br><br><p><span>Communicating an engaging picture of how we can work together</span></p><br><br><br><p><strong><em><span>Making it happen (essential):</span></em></strong></p><br><br><p><span>Delivering clear results for the British Council</span></p><br><br><br><p><strong><em><span>Working together (essential): </span></em></strong></p><br><br><p><span>Establishing a genuinely common goal with others</span></p><br><br><br><p><strong><em><span>Being accountable (essential):</span></em></strong></p><br><br><p><span>Delivering my best work in order to meet my commitments</span></p><br><br><br><p><strong><em><span>Shaping the future (essential):</span></em></strong></p><br><br><p><span>Looking for ways in which we can do things better </span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><em><span>Performance management</span></em></p><br><br><p><strong><span>British Council Core Skills</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Communicating &amp; Influencing (Level 1) </span></em></strong></p><br><br><p><strong><span>Communicates clearly &amp; effectively: </span></strong><span>Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing. </span></p><br><br><br><p><strong><em><span>Analysing data and problems (Level 1)</span></em></strong></p><br><br><p><strong><span>Is systematic: </span></strong><span>Breaks down problems into a list of tasks to be done and decides on appropriate action<strong>. </strong></span></p><br><br><br><p><strong><em><span>Using technology (Level 1)</span></em></strong></p><br><br><p><strong><span>Operates as a basic user of information systems, digital and office technology: </span></strong><span>Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.</span></p><br><br><br><p><strong><em><span>Planning &amp; Organizing (Level 1)</span></em></strong></p><br><br><p><strong><span>Is methodical: </span></strong><span>Able to plan own work over short timescales for routine or familiar tasks and processes.</span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><strong><span>Prepared by: </span></strong></p><br><br><p><strong><span>Date:</span></strong></p><br><br><p><span>Priya Varma,</span><span>Regional Customer Management and Sales Lead</span></p><br><br><p><strong><em><span>13 April 2021</span></em></strong></p><br><br><br> </div>