وظائف فني شبكات ري - الجزائر العاصمة الجزائر

<p>Install and commission refrigeration and air conditioning equipment. Ensure preventive and corrective maintenance. Diagnose faults and carry out repairs. Control the proper functioning of installations. Comply with safety standards and technical procedures.</p><p><strong>Desired Candidate Profile</strong></p><p>Level of study: Bac+2 BTS/TS in Refrigeration and Air Conditioning. Professional experience. Autonomy, responsiveness, and team spirit.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview:</p><p>The primary functions of an AFE is to manage the spares movement inbound and outbound the warehouse, resolution of minor incidents that are raised by our customers and assisting on parts deliveries to Field Engineers &amp; Service Partner Engineers onsite. Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.</p><p>Primary Workflow:</p><ul><li>Spares management inbound and outbound the warehouse</li><li>Handle quarterly stock take in Local Warehouse &amp; Service Partner Warehouses</li><li>Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)</li><li>Conduct onsite physical &amp; logical audits for proactive sparing.</li><li>Perform quarterly onsite preventive maintenance per assigned customer.</li><li>Handle spare parts deliveries to FE, SeP &amp; client.</li><li>Issuance of IMR’s, POR’s</li><li>Assist VCA’s &amp; BDA’s for investigating missing parts from stock counting.</li><li>Customer communication</li><li>Updating TRT internal procedures</li><li>Learning additional technical and non-technical skills.</li><li>Sourcing Local Service Partners</li><li>Sourcing Local Logistic Partner / Supplier</li></ul><p><br></p><p>Required Deliverables:</p><ul><li>Ensure above 95% accuracy between NetSuite inventory database and actual TRT &amp; SeP warehouse spares.</li><li>Ensure all supported incidents or tickets are resolved within SLAs.</li><li>Ensure all customer communication is prompt, professional and reliable.</li><li>Ensure all commitments made to customers are met or re-scheduled with the customer’s knowledge and approval.</li><li>Continuously learn additional technical and non-technical skills</li><li>Escalate calls through the correct channels promptly.</li><li>24 x 7 Support Structure</li><li>Comply fully with company policy to always protect the interests of TRT.</li><li>Ensure local SeP is available for onsite requirements.</li><li>Working with VCA team for local parts sourcing</li></ul><p>Accountabilities:</p><ul><li>Local ticket management/status monitoring and make sure they are resolved within SLAs.</li><li>Warehouse inventory movement monitoring</li><li>Ensure warehouse parts labelling &amp; binning is compliant with TRT global standard</li><li>Ensure procedures are properly followed when onsite</li><li>Ensure on time support for spare parts</li></ul><p>Disaster Recovery:</p><ul><li>Coordination within FE / SeP team for urgent part requirement onsite</li><li>Handle coordination &amp; keep good working relationships with logistics and service partners.</li><li>Coordination with known local vendors for urgent logistics sparing.</li><li>Coordination with VCA, BDA &amp; GSD division for parts needed for a call.</li><li>Coordination with VCA, BDA &amp; GSD division for inventory movement</li><li>Appropriate escalation to Shift leader or Field Services Team Leader when necessary.</li></ul><p><br></p><p>Service Call Updates:</p><ul><li>Ensure timely updating to GSD &amp; FE for calls requiring additional parts on-site.</li><li>Ensure that all onsite service calls under your responsibility are updated to the GSD Team within the agreed Service Level of the client contract.</li></ul><p>OH&amp;S Work Environment:</p><ul><li>Ensure that the warehouse or technical work areas remain clean and always organized.</li><li>Ensure that you adhere to ESD procedures.</li><li>Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack mounting, and equipment in rooms that do not obstruct walkways.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Requirements:</p><ul><li>Candidates must possess a college degree. Training and Certification would be an advantage.</li></ul><p>· Certification on Various Networking platforms</p><p>· Strong understanding of Networking fundamentals</p><p>· Cisco and Juniper Certification preferred.</p><p>· Solaris – Oracle Certified Professional</p><p>· VMWare – VMWare Certified Professional</p><p>· TSM - IBM Certified Deployment Professional</p><p><br></p><ul><li>Preferably have 7 years up of experience in IT spare parts control &amp; warehouse maintenance</li></ul><p>Willing to be assigned in TRT office location, and to travel to TRT offices globally on as needed basis.</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Install, wire, and connect electrical equipment for industrial machinery. Ensure preventive and corrective maintenance of electrical installations. Diagnose breakdowns and perform necessary repairs. Participate in the assembly, testing, and commissioning of water treatment and filling machines. Read and interpret electrical schematics. Ensure compliance with safety standards and technical procedures. Oversee and maintain electrical equipment. Knowledge of industrial automation is an asset.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Rigor, autonomy, and team spirit. Ability to intervene quickly and resolve breakdowns.</p><p></p></section>

<p><font dir="auto" ><font dir="auto" >The technical engineer is responsible for: Assisting with premises development projects; Conducting site visits for projects as needed; Developing specifications for project management; Assisting the Regional Directorate of Equipment (DRE) in launching consultations and preparing files to be submitted to the bid evaluation committee; Finalizing the project outline in collaboration with the selected design office and user organizations; Ensuring compliance with contractual clauses with the selected design office; Conducting regular site visits within their area of ​​responsibility; Analyzing and evaluating the technical files of various investment projects for which funding is requested; Monitoring and controlling bank-financed projects nationwide, at the request of credit institutions; Checking invoices/progress reports for completed work on projects financed and/or financed by the bank; Preparing project progress reports. Property condition reports, visit or meeting minutes, and market value of real estate. He stays informed of the various laws and decrees governing the construction sector. He monitors developments in the real estate market at the national level.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" ><font dir="auto" >Diploma in Architecture or State Engineering Diploma in Civil Engineering</font></font></li><li><font dir="auto" ><font dir="auto" >Professional: 3 years of professional experience in the field</font></font></li><li><font dir="auto" ><font dir="auto" >Technical skills: architecture, mathematics, civil law, drawing</font></font></li><li><font dir="auto" ><font dir="auto" >State engineering degree in construction subsidiaries.</font></font></li><li><font dir="auto" ><font dir="auto" >Professional: Professional experience (minimum 2 years) in the field of construction, project study and monitoring/ Real estate evaluation.</font></font></li><li><font dir="auto" ><font dir="auto" >Technical skills: Architecture, Civil Engineering, building, construction, public procurement, real estate, proficiency in computer tools, writing skills.</font></font></li></ul>

<p>Prepare the operating room and equipment. Assist the surgeon during the operation. Respect asepsis and safety rules. Perform counting of instruments and consumables. Participate in cleaning, sterilization, and equipment management.</p><p><strong>Desired Candidate Profile</strong></p><p>State Nursing Diploma or equivalent. Instrumentation training desired. Team spirit, rigor, and reactivity.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Review technical reports and ensure follow-up of interventions. Ensure follow-up of homologation of finished products and components. Work on, update and follow up on product technical files. Participate in the follow-up and coordination of development projects for finished products and components. Contribute to the continuous improvement of products and processes. Coordinate with different departments to ensure follow-up and validation of product manufacturing on production lines. Ensure correspondence and coordination with local and foreign suppliers for the collection and updating of component and product technical files.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bac+5 Mechanical Engineering, Energy, Electronics, Electromechanics, or equivalent specialty. Experience in a similar position.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Assister le mécanicien industriel lors des interventions de maintenance préventive et corrective. Préparer les outils, les équipements et les pièces nécessaires aux travaux. Participer au montage, au démontage et au remontage des équipements industriels. Effectuer le nettoyage des pièces, des machines et des zones d'intervention. Réaliser les opérations simples de maintenance sous la supervision du mécanicien. Aider l'identification des pannes et au remplacement des composants défectueux. Participer aux opérations de manutention et de levage dans le respect des règles de sécurité. Veiller au rangement et l'entretien des outils et du matériel. Signaler toute anomalie, dysfonctionnement ou situation dangereuse à son responsable. Respecter les procédures de travail ainsi que les consignes de qualité, d'hygiène, de sécurité et d'environnement (QHSE). Contribuer au maintien de la propreté et de l'organisation de l'atelier ou du chantier.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Formation en mécanique industrielle, maintenance industrielle ou domaine équivalent (CAP, CFPA, BTS ou équivalent selon le niveau du poste). Une première expérience en milieu industriel constitue un atout, sans être indispensable pour un profil débutant. Connaissances de base en mécanique industrielle._x000D_ Utilisation des outils manuels et électroportatifs._x000D_ Lecture simple de plans ou de schémas mécaniques (un atout)._x000D_ Notions en manutention et en montage mécanique._x000D_ Connaissance des règles de sécurité en milieu industriel.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Company Overview</b><p>At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.</p><br><br><b>Department Overview</b>MEA System Engineering SI<br>Job Description<p><span>Motorola Solutions is seeking a Senior Network Engineer to join our System Engineering team. In this role, you will lead the end-to-end design, integration, deployment, and ongoing optimization of mission-critical network infrastructures supporting public safety technology, including Land Mobile Radio (LMR) networks and Computer-Aided Dispatch (CAD) systems. You will bridge complex on-premises environments with high-availability cloud platforms to ensure reliability for emergency services.</span></p><br><br><br><br><span>Key Responsibilities</span><ul><li><p><span>Network Architecture &amp; System Integration: lead end-to-end routing, switching, and security architecture for LMR, CAD, and emergency response platforms spanning enterprise on-premise data centers, remote public safety sites, and hybrid/multi-cloud environments (AWS/Azure).</span></p><br><br></li><li><p><span>Mission-Critical Operations: oversee mission-critical traffic engineering, prioritizing real-time voice, video, and dispatch telemetry using advanced QoS/CoS policies over complex WAN/LAN backhauls (IP/MPLS, microwave links, dark fiber, cellular/LTE).</span></p><br><br></li><li><p><span>Deployment &amp; Implementation: conduct site surveys, high-level design (HLD), low-level design (LLD), and pre-deployment staging for public safety agencies. Lead migration strategies with zero service downtime.</span></p><br><br></li><li><p><span>Tier 3/4 Escalation &amp; Troubleshooting: act as the technical lead for complex network outages, packet drop issues, routing anomalies, and performance bottlenecks across multicast and unicast environments.</span></p><br><br></li><li><p><span>Security &amp; Compliance: enforce CJIS (Criminal Justice Information Services), NIST, and NIMS security guidelines across firewalls, VPN tunnels, access control lists (ACLs), and zero-trust segmentation protocols.</span></p><br><br></li><li><p><span>Technical Leadership &amp; Mentorship: guide junior and mid-level engineers through design reviews, operational handoffs, technical documentation, and standard operating procedures (SOPs).</span></p><br><br></li></ul><br>Basic Requirements<p><b>Essential Requirements</b></p><br><br><ul><li><p><b>Education:</b> bachelor’s degree in Information Technology, Computer Science, or a related engineering field.</p><br><br></li><li><p><b>Experience:</b> 7+ years of professional experience in network engineering/security.</p><br><br></li><li><p><b>Languages:</b> full professional proficiency (written and spoken) in Arabic, French, and English (all mandatory).</p><br><br></li></ul><br><p><b>Highly Desirable</b></p><br><br><ul><li><p><b>Certifications:</b> ITIL Foundation v4, Juniper JNCIP, Cisco CCNP.</p><br><br></li><li><p><b>Technical Knowledge:</b> hands-on working knowledge of Palo Alto and Juniper SRX Firewalls.</p><br><br></li></ul><br><p><b>Desirable</b></p><br><br><ul><li><p><b>Security &amp; Systems Certifications:</b> any recognized Information Security, VMware, or Linux certifications.</p><br><br></li><li><p><b>Network &amp; Security Architecture:</b> proven track record in design, implementation, and troubleshooting across:</p><br><br><ul><li><p>LANs, WANs, and VPNs</p><br><br></li><li><p>Cisco Catalyst 9K Series</p><br><br></li><li><p>Palo Alto Firewalls &amp; Juniper SRX Series</p><br><br></li></ul></li><li><p><b>Network Security Operations:</b> applied expertise in Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), and Security Information and Event Management (SIEM) solutions.</p><br><br></li></ul><br>Travel Requirements25-50%<br>Relocation ProvidedNone<br>Position TypeExperienced<br>Referral Payment PlanNo<br><b>Company</b>Motorola Solutions UK Limited<br><p><i><b>EEO Statement</b></i></p><br><br><br><p><span>Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected <span>characteristic.&nbsp;</span></span></p><br><br><br><p><span>We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.</span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul> <li>Monitor the execution of the projects belonging to their group technologies and provide the appropriate corrective actions.</li> <li>Report the status of loading of their engineering teams to the Engineering Manager on monthly basis.</li> <li>Supervise the Engineering Software/ Hardware design documents to continuously enhance it.</li> <li>Ensure the quality and timeliness of delivery service to clients.</li> <li>Assign teams to undertake implementation and execution&nbsp;in addition to the installation activities and follows-up on their work.</li> <li>Supervise the testing process including all internal, workshop, factory acceptance testing (FAT) and site acceptance testing (SAT).&nbsp;</li> <li>Prepare and submit monthly activity reports for his teams to the Engineering Manager.</li> <li>Review weekly progress reports submitted by their team leaders and meet with them to discuss any issues.</li> <li>Monitor and enhance all quality and software coding standards on all project technical activities.</li> <li>Submit staffing needs and hiring plan quarterly to the Engineering Manager.</li> <li>Cooperate with Presales team to carry out site survey, technical presentation, clarification meetings and technical solution verification</li> <li>Liaise with QC team to ensure proper quality level of delivered products / services</li> <li>Coordinate with HSE team to apply ISO 45001 and 14001 standards for all activities carried out by his team</li> <li>Manage teams work planning, operation and internal problems solving to meet with department objectives.</li> <li>Enhance documentation templates related to his group.</li> <li>Ensure that all documents, related to projects handled by his team, are properly saved and archived on company projects portal/server</li> <li>Contribute to the enhancements of the execution work flow.</li> <li>&nbsp;Ensure efficient processes are implemented.&nbsp;</li> <li>Provide feedback to the Engineering &amp; Services Manager on the performance of his team leaders as input into their performance evaluations.</li> <li>Assess skills, knowledge, and abilities of candidates to make to identify developmental needs</li> <li>Provide generic guidance and technical support to his teams.</li> <li>Responsible for growing technical knowledge on existing and new offerings within his team</li> <li>Responsible to assign an SME within his team to be a reference for each product (offering) delivered by his team</li> <li>Plan and manage in-house and external training and development activities for his team</li> </ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 13+ years </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul> <li>Monitor the execution of the projects belonging to their group technologies and provide the appropriate corrective actions.</li> <li>Report the status of loading of their engineering teams to the Engineering Manager on monthly basis.</li> <li>Supervise the Engineering Software/ Hardware design documents to continuously enhance it.</li> <li>Ensure the quality and timeliness of delivery service to clients.</li> <li>Assign teams to undertake implementation and execution in addition to the installation activities and follows-up on their work.</li> <li>Supervise the testing process including all internal, workshop, factory acceptance testing (FAT) and site acceptance testing (SAT).</li> <li>Prepare and submit monthly activity reports for his teams to the Engineering Manager.</li> <li>Review weekly progress reports submitted by their team leaders and meet with them to discuss any issues.</li> <li>Monitor and enhance all quality and software coding standards on all project technical activities.</li> <li>Submit staffing needs and hiring plan quarterly to the Engineering Manager.</li> <li>Cooperate with Presales team to carry out site survey, technical presentation, clarification meetings and technical solution verification</li> <li>Liaise with QC team to ensure proper quality level of delivered products / services</li> <li>Coordinate with HSE team to apply ISO 45001 and 14001 standards for all activities carried out by his team</li> <li>Manage teams work planning, operation and internal problems solving to meet with department objectives.</li> <li>Enhance documentation templates related to his group.</li> <li>Ensure that all documents, related to projects handled by his team, are properly saved and archived on company projects portal/server</li> <li>Contribute to the enhancements of the execution work flow.</li> <li>Ensure efficient processes are implemented.</li> <li>Provide feedback to the Engineering &amp; Services Manager on the performance of his team leaders as input into their performance evaluations.</li> <li>Assess skills, knowledge, and abilities of candidates to make to identify developmental needs</li> <li>Provide generic guidance and technical support to his teams.</li> <li>Responsible for growing technical knowledge on existing and new offerings within his team</li> <li>Responsible to assign an SME within his team to be a reference for each product (offering) delivered by his team</li> <li>Plan and manage in-house and external training and development activities for his team</li> </ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 13+ years </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Drapeur (euse) F/H</p><br><br><p>CDI</p><br><br><p>Ouvrier</p><br><br><p>Temps complet</p><br><br><p>Au sein du secteur de Drapage/Autoclave, vous intégrez l'atelier drapage.<br>Vous réaliserez la fabrication de pièces composites.</p><br><br><p>Poste en 3*8</p><br><br><p>Expérience dans le drapage est un plus</p><br><br><br> </div>

<p><font dir="auto" ><font dir="auto" >Manage and oversee all technical activities of the company. Guarantee the availability, performance, and maintenance of equipment. Define and monitor maintenance and investment programs. Supervise technical teams and coordinate interventions. Ensure compliance with quality, safety, and regulatory standards. Analyze technical incidents and implement improvement actions.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Engineering degree or Master's degree in Industrial Engineering, Mechanical Engineering, Electrical Engineering, or a related field. Proven experience in a technical management role. Strong skills in the maintenance and management of industrial equipment. Leadership, analytical, and decision-making abilities. Rigor, organization, and a strong sense of responsibility. If you meet these requirements, please submit your CV by clicking on the "Apply" tab in Algiers.</font></font></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Design and Planning: Design network and infrastructure solutions adapted to the organization's needs; Define strategies for technological evolution and optimization of existing systems; Conduct feasibility studies and propose innovative solutions; Develop technical specifications for infrastructure projects; Plan the necessary capacities and resources. Implementation and Configuration: Install, configure, and deploy network equipment (routers, switches, firewalls, etc.); Configure servers and storage systems; Implement cloud and hybrid solutions; Deploy data backup and recovery solutions; Implement security solutions (firewalls, VPNs, intrusion detection, etc.). Management and Maintenance: Ensure the operational maintenance (MCO) of infrastructures; Monitor network and system performance; Perform preventive and corrective maintenance on equipment; Manage System patches and updates Optimize bandwidth and overall performance IT Security Implement and monitor IT security measures Manage user access and rights Implement security and compliance protocols (ANDPD, ISO 27001, etc.) Ensure the protection of critical data Participate in security audits and penetration tests Supervision and Support Monitor IT equipment 24/7 (in coordination with the support team) Respond quickly to breakdowns or incidents Diagnose and resolve complex technical problems Provide technical support to other IT teams Document incidents and solutions Documentation and Technology Watch Develop and update comprehensive technical documentation Maintain up-to-date infrastructure mapping Write installation, operation, and maintenance procedures Conduct continuous technology watch Propose continuous training and improvements</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Master's degree in Network and IT Infrastructure Engineering. Experience in a similar role. If you match this profile, please send your CV by clicking on the "Apply" tab.</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via chats and emails; Manage customer support tickets and maintain a 24-hour response SLA; Attend regular engineering planning sessions to stay informed on upcoming releases, migrations and product changes; Prepare and lead recurring support retrospectives, identifying customer trends and helping Engineering prioritize improvements; Review AI chatbot conversations and optimize Inkeep rules, workflows and responses to improve support quality; Maintain and improve customer-facing documentation and self-service resources in GitBook; Improve support systems and processes, including Zendesk workflows, automations and Linear ticket management; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written); At least 1–2 years of proven experience in a Technical Support role; Experience translating technical issues for non-technical users (high EQ); Experience reproducing and troubleshooting complex technical issues using browser tools, logs, and changelogs; Solid understanding of engineering workflows, including releases, migrations, and potential user impact; Ability to clearly distinguish product bugs from user environment issues and third-party limitations; Experience escalating incidents with structured documentation (impact, timeline, reproduction steps); Experience reading logs (e.<br>g, Jason) in tools like Grafana; Familiarity with marketplace or reselling platforms AI-first mindset, using AI tools to reduce repetitive work and improve support efficiency Hands-on experience with Zendesk and Linear (or similar ticket-tracking systems); Strong organizational skills, including tracking patterns, running retrospectives, and turning insights into actionable feedback; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with CRM systems; Familiarity with reselling/marketplace platforms.<br> Benefits: Fixed schedule : Monday–Tuesday, Friday from 9 AM–5 PM, and Wednesday–Thursday 12 PM–8 PM, EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3G3</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Advanced Technical Support Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails, phone calls and chats; Take ownership of customer-reported technical issues, investigating and resolving them from start to finish; Analyze and troubleshoot technical inquiries, identify root causes and provide effective solutions; Escalate complex issues to the appropriate internal teams while ensuring timely follow-up; Maintain accurate documentation of incidents, bugs, maintenance activities and resolutions; Coordinate and support on-site activities involving technicians, customers, and subcontractors; Contribute to and maintain the company’s support knowledge base and related documentation; Ensure all customer requests are handled in accordance with established Service Level Agreements (SLAs); What you need to succeed in this role: Excellent English communication skills (C1 for both spoken and written) ; At least 1–3 years of proven experience in a Technical Support, Systems Administration, or Advanced Technical Support ; Strong hands-on experience working with both Linux and Windows operating systems using the command line (CLI); Confidence navigating, analyzing and interpreting system logs to identify and troubleshoot technical issues; Excellent analytical and problem-solving skills, with the ability to investigate complex issues independently; Solid understanding of hardware, operating systems, networking, and how they work together; Ability to adapt quickly to new technologies and work effectively in dynamic technical environments; Customer-oriented and responsible attitude; Excellent interpersonal skills; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Will be a great plus: Hands-on experience with UAV/UAS systems, flight controllers, or embedded hardware; Experience with Linux system administration and terminal-based system maintenance; Strong knowledge of networking concepts, including cloud environments, firewalls, routing and port configuration; Experience performing remote hardware debugging and using low-level system diagnostic tools; Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.<br> Internal code: 37Z</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Missions</b></p><p><font dir="auto" ><font dir="auto" >Maintenance of Deployed Solutions</font></font></p><p><font dir="auto" ><font dir="auto" >Network Infrastructure Management</font></font></p><p>Administration IPBX</p><p><font dir="auto" ><font dir="auto" >Deployment of IT Solutions</font></font></p><p><font dir="auto" ><font dir="auto" >IT Audit</font></font></p><p><font dir="auto" ><font dir="auto" >User Support and Training</font></font></p><p><font dir="auto" ><font dir="auto" >Prerequisites</font></font></p><p><font dir="auto" ><font dir="auto" >Information Systems Engineering Degree</font></font></p><p><font dir="auto" ><font dir="auto" >Proficiency in multi-project management methods.</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent knowledge of computer programming languages ​​and information systems.</font></font></p><p><font dir="auto" ><font dir="auto" >Good knowledge of IT software.</font></font></p><p><font dir="auto" ><font dir="auto" >Being able to anticipate the company's IT needs.</font></font></p><p><font dir="auto" ><font dir="auto" >Supervise a team.</font></font></p><p><font dir="auto" ><font dir="auto" >Technical English</font></font></p><p><font dir="auto" ><font dir="auto" >Workplace</font></font></p><p><font dir="auto" ><font dir="auto" >Ouled Fayet</font></font></p><p><br></p><p><font dir="auto" ><font dir="auto" >Job Benefits</font></font></p><p><font dir="auto" ><font dir="auto" >Pleasant working environment.</font></font></p><p><font dir="auto" ><font dir="auto" >Attractive salary.</font></font></p><p><font dir="auto" ><font dir="auto" >Opportunity for rapid advancement.</font></font></p></div></section>