وظائف تسويق عقاري - الجزائر العاصمة الجزائر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>Required:<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.<br>Preferred:<br>• 4 year college degree.<br>• Demonstrated skills in supervising a team.<br>• Lodging sales experience.<br>• Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.&nbsp;<br>CORE WORK ACTIVITIES<br>Managing Sales Activities<br>• Manages the development of a strategic account plan for the demand generators in the market.<br>• Manages the property's reactive and proactive sales efforts.<br>• Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.<br>• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.<br>• Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.<br>• Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.<br>• Attends sales strategy meetings to provide input on weekly and overall sales strategy.<br>• Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.<br>• Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.<br>• Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.<br>• Serves as the sales contact for customers; serves as the customer advocate.<br>• Serves as hotel authority on sales processes and sales contracts.<br>• Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.<br>• Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.<br>• Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.<br>• Supports the General Manager by coordinating crisis communications.<br>• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.<br>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>• Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).<br>• Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.<br>• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.<br>• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.<br>• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.<br>• Interfaces with regional marketing communications for regional and national promotions pull through.<br>• Performs other duties, as assigned, to meet business needs.<br>Building Successful Relationships<br>• Develops strong partnerships with local organizations to further increase brand/product awareness.<br>• Develops and manages internal key stakeholder relationships.<br>• Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.<br>• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.<br>• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.<br>• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br>Leadership<br>• Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.<br>• Develops sales goals and strategies and verifies alignment with the brand business strategy.<br>• Executes the sales strategy in order to meet individual booking goals for both self and staff.<br>• Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.<br>• Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.<br>• Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.<br>• Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.<br>• Creates effective structures, processes, jobs and performance management systems are in place.<br>• Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.<br>• Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.<br>• Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.<br>• Supports tools and training resources to educate sales associates on winning catering solutions.<br>• Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales &amp; marketing talent; works with HR to anticipate future talent needs based on business growth plans.<br>• Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.<br>• Transfers functional knowledge and develops group sales skills of other discipline managers.<br>• Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.<br>• Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.<br>• Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>À propos de Yassir&nbsp;:</strong><br> Yassir est la super application leader dans le domaine des services à la demande, opérant de manière prédominante dans la région du Maghreb. Yassir a pour mission de révolutionner la manière dont les services quotidiens sont accessibles.<br> Actuellement implantée dans plus de 45 villes à travers&nbsp;plusieurs pays tels que l'Algérie, le Maroc, la Tunisie et le Sénégal, notre présence s'étend aussi sur d'autres pays tels que la France et l'Afrique sub-saharienne.<br> Fortement soutenue par des investisseurs de renommée mondiale tels que BOND et Y Combinator, pionniers d'entreprises telles qu'Airbnb, Stripe, Dropbox, et Doordash, Yassir a réussi à faire&nbsp;de nombreuses levées de fonds équivalentes à presque 200 millions&nbsp;$.<br> Au-delà de la simple prestation de services, notre vision est de créer un marché dynamique visant à satisfaire les besoins de nos utilisateurs tout en insufflant des valeurs sociales fondamentales.<br><br><p><b>Role</b></p><br><ul> <li>Nous recherchons un(e)&nbsp;Sales Representative&nbsp;motivé(e) et orienté(e) résultats pour rejoindre notre équipe en pleine croissance !</li> <li>Rattaché(e) à un(e)&nbsp;Team Leader, tu joueras un rôle essentiel dans le développement des services financiers de Yassir dans ta région.</li> <li>Ta mission principale :&nbsp;acquérir de nouveaux agents, entretenir des relations solides avec les agents existants, et&nbsp;faire croître l’activité&nbsp;sur ton territoire.</li> </ul><br><p><b>Missions</b></p><br><ul> <li>Identifier et cibler de manière proactive les commerçants à fort potentiel pour leur proposer de devenir&nbsp;agents Yassir.</li> <li>Présenter le produit agent wallet (portefeuille agent), en mettant en avant ses avantages pour les agents (revenus supplémentaires) et leurs clients (inclusion financière).</li> <li>Négocier et intégrer de nouveaux agents, tout en s’assurant qu’ils comprennent bien les offres et les conditions contractuelles.</li> <li>Entretenir des relations solides avec les agents assignés, assurer une communication fluide et répondre rapidement à leurs préoccupations.</li> <li>Réaliser des visites régulières pour garantir la satisfaction des agents et leur fournir un support continu.</li> <li>Développer et mettre en œuvre des stratégies pour&nbsp;accroître le volume de transactions&nbsp;et les&nbsp;revenus générés&nbsp;par le réseau d’agents.</li> <li>Identifier les opportunités de&nbsp;vente additionnelle&nbsp;des services Yassir auprès des agents existants.</li> <li>Surveiller en permanence le&nbsp;bon fonctionnement du service&nbsp;chez les agents, détecter les blocages éventuels.</li> <li>Aider les agents à résoudre les interruptions de service et s’assurer que leurs&nbsp;portefeuilles électroniques&nbsp;sont toujours approvisionnés (argent digital ou espèces).</li> <li>Travailler en étroite collaboration avec le Team Leader pour résoudre les problèmes de liquidité des agents et garantir la fluidité des opérations.</li> </ul><br><p><b>Profil</b></p><br><ul> <li>Minimum&nbsp;2 ans d’expérience&nbsp;dans la vente, idéalement dans les&nbsp;services financiers, les&nbsp;télécoms, le&nbsp;tabac&nbsp;ou les&nbsp;produits de grande consommation (FMCG)</li> <li>Excellentes compétences en&nbsp;communication,&nbsp;négociation&nbsp;et&nbsp;relations interpersonnelles</li> <li>Capacité à établir des&nbsp;relations de confiance&nbsp;avec les clients</li> <li>Motivation personnelle,&nbsp;esprit de conquête, orienté(e) résultats</li> <li>Bon sens de l’organisation et gestion du temps</li> <li>À l’aise avec les&nbsp;applications mobiles</li> <li><strong>Permis de conduire et véhicule obligatoire</strong>&nbsp;(voiture)</li> </ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The Reservation Agent is responsible for processing reservation requests for the Sofitel Thalassa Algiers Club des Pins. They ensure the sale of hotel rooms and services in accordance with Sofitel standards, while guaranteeing a seamless, personalized, and high-quality customer experience. They contribute to optimizing revenue by applying sales techniques and adhering to established pricing strategies.</font></font></p><p><font dir="auto" ><font dir="auto" >Main Missions:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Process booking requests via phone, email and other channels</font></font></li><li><font dir="auto" ><font dir="auto" >Enter and modify reservations in the PMS system (Opera or other)</font></font></li><li><font dir="auto" ><font dir="auto" >Verify the accuracy of the information (prices, segments, customer profiles, conditions)</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure rigorous monitoring of client files</font></font></li><li><font dir="auto" ><font dir="auto" >Responding to inquiries regarding hotel services</font></font></li><li><font dir="auto" ><font dir="auto" >Present current offers and promotions</font></font></li><li><font dir="auto" ><font dir="auto" >Adhere to the pricing strategies communicated by Revenue Management</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to optimizing the conversion rate</font></font></li><li><font dir="auto" ><font dir="auto" >To offer a professional and warm welcome at every interaction</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring a service that meets Sofitel standards</font></font></li><li><font dir="auto" ><font dir="auto" >Managing specific customer requests (VIP, preferences, special occasions)</font></font></li><li><font dir="auto" ><font dir="auto" >Handle simple complaints and escalate them to the supervisor</font></font></li><li><font dir="auto" ><font dir="auto" >Communicating important information to other departments</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure proper communication of instructions between shifts</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in team briefings and meetings</font></font></li><li><font dir="auto" ><font dir="auto" >Maintain a professional and neat appearance</font></font></li><li><font dir="auto" ><font dir="auto" >Adhere to internal procedures and quality standards</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring the confidentiality of customer data</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Diploma in hospitality/tourism preferred. Previous experience in reservations, front office, or customer relations appreciated. Experience in 4- or 5-star hotels is a plus. Fluency in French and English. Good knowledge of computer tools (Word, Excel, Outlook). Knowledge of a hotel PMS (ideally Opera). Good understanding of booking channels (OTA, corporate, leisure). Customer service oriented. Excellent oral and written communication skills. Organized and meticulous. Attention to detail. Ability to work in a team. Dynamic and responsive. Sales-oriented. Professional appearance. Polite and professional.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Career Category</b> Sales &amp; Marketing Operations <b>Job Description</b> <p> <b> <u>Accountabilities </u> </b> Reporting to the District Sales Manager</p> <ul> <li>Maximizes sales of Amgen s products in territory</li> <li>Achieves sales targets</li> <li>Delivers key messages</li> <li>Collaborates with manager to implement agreed POA in line with marketing strategy</li> <li>Identifies and establishes high quality customer relationships and internal collaboration</li> <li>Knows in-depth knowledge of the product(s), market , stakeholders and competitors</li> <li>Works within agreed budgets</li> <li>Lives the Amgen Values</li> </ul> <p> </p> <p> </p> <p> <b> <u>Responsibilities</u> </b> </p> <ul> <li> <b>Collaborates with manager </b>to develop and implement territory POA and key account plans . Achieve POA</li> <li>Evaluates progress vs. plan monthly and agrees to course corrections <b>with manager</b> </li> <li> <b>Contributes to </b>Cluster/Territory Teams Collaborates (Medical Affairs/Key Account Manager, etc.) to agree on key account plan objectives/responsibilities</li> <li> <b>Engage</b>s with peers and District Manager to learn best practices</li> <li> <b>Demonstrates an understanding </b>of industry and healthcare trends, of how retail practices, clinics and hospitals operate.</li> <li>Identify and gather competitive information</li> <li> <b>Follows through </b>on customer commitments and requests in a timely fashion</li> <li>Reports customer activity in the CRM system and ensures customer profiles are kept up-to-date</li> <li> <b>Demonstrates an understanding</b> of Amgen Performance 4 selling platform to satisfy customer and Amgen needs</li> <li> <b>Operates</b> within the agreed expense budget aligned with POA priorities</li> <li> <b>Seeks advise </b>and assistance to organize activities</li> <li>Continuously develops and improves product knowledge, communication and selling skills through self-learning and <b>active participation</b> in agreed training programs. <b>Drives own development</b> </li> </ul> <p> </p> <p> <b> <u>Qualifications</u> </b> </p> <p> </p> <p> <b>Minimum Requirements</b> </p> <ul> <li>Minimum 3 to 5 years of experience in the pharmaceutical industry in a sales-related job</li> <li>Basic knowledge of and experience in a hospital environment (not for specialist Sales Reps)</li> <li>Some experience with computer systems (CRM databases and MS Office)</li> <li>Fluency in local language, both in oral and written communication</li> <li>Relevant local legal qualification</li> </ul> <p> <b>Preferred Requirements</b> </p> <ul> <li>Bachelor s degree in life science or (bio) medical sciences</li> <li>Knowledge of Customer Relation Management principles</li> <li>Exposure to interactions with various disciplines and organizational levels</li> <li>Exposure to project management principles</li> </ul> <p> <b>Required Training</b> </p> <ul> <li>Product and market/PMC</li> <li>Amgen Performance 4 selling course</li> <li>Traineeship in therapeutic area</li> <li>Amgen IT applications and CRM system</li> <li>Amgen Values, culture, policies and business processes</li> <li>Presentation skills</li> <li>POA/key account planning</li> <li>Amgen Sales On-boarding program</li> </ul> <p> </p> <p> <b> <u>Competencies</u> </b> </p> <p> <b>Core Knowledge</b> </p> <ul> <li>Demonstrates an understanding of the sales cycles, hospital environment &amp; industry environment and applies this knowledge in day to day practice. Knows Amgen/competitor products and services.</li> </ul> <p> <b>Problem-Solving </b> </p> <ul> <li>Breaks issues down into major components that reflect basis understanding of the relevant issues.</li> </ul> <p> <b>Goal Setting &amp; Tracking</b> </p> <ul> <li>Holds self accountable for achieving established goals.</li> </ul> <p> <b>Tailored messages &amp; Influencing skills</b> </p> <ul> <li>Interactions with others (customers, peer, manager, etc.) is open, honest and cooperative.</li> </ul> <p> <b>Compelling Messages</b> </p> <ul> <li>Able to deliver the selling message in a clear and assertive way .</li> <li>Appropriately uses Amgen s Marketing and Sales tools to support the sales process.</li> </ul> <p> <b>Call Planning and Execution</b> </p> <ul> <li>Develops pre-call plans and uses plans in customer interactions</li> <li>Demonstrates basic time management skills in terms of prioritizing activities and completing work in a timely manner; meets deadlines.</li> </ul> <p> <b>Rigorous Planning &amp; Execution</b> </p> <ul> <li>Able to seek out information, both on specific issues and on a more general, or territory level, and to use this information to analyse, identify implications and set priorities</li> </ul> <p> </p> <p> </p> <p> </p>.</div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Yassir is the leading super application in the field of on-demand services, operating predominantly in the Maghreb region. Yassir's mission is to revolutionize how daily services are accessed. Currently present in over 45 cities across several countries such as Algeria, Morocco, Tunisia, and Senegal, our presence also extends to other countries like France and sub-Saharan Africa. Strongly supported by world-renowned investors such as BOND and Y Combinator, pioneers of companies like Airbnb, Stripe, Dropbox, and Doordash, Yassir has successfully raised significant funds, nearly $200 million. Beyond simple service provision, our vision is to create a dynamic marketplace aimed at satisfying our users' needs while instilling fundamental social values.</p><p>Role: We are looking for a motivated and results-oriented Sales Representative (field) to join our rapidly growing team! Reporting to a Team Leader, you will play an essential role in developing Yassir's financial services in your region. Your main mission: acquire new agents, maintain strong relationships with existing agents, and grow business in your territory.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years of experience in sales, ideally in financial services, telecommunications, tobacco, or fast-moving consumer goods (FMCG)</li><li>Excellent communication, negotiation, and interpersonal skills</li><li>Ability to build trusting relationships with clients</li><li>Personal motivation, winning spirit, results-oriented</li><li>Good organizational skills and time management</li><li>Comfortable with mobile applications</li><li>Driving license and vehicle mandatory (car)</li></ul><p></p></section>

<p><font dir="auto" ><font dir="auto" >He/She will be responsible for welcoming, checking in and checking out clients in accordance with Sofitel standards, guaranteeing personalized and high-quality service at every stage of their stay.</font></font></p><p><font dir="auto" ><font dir="auto" >Main Missions:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Follow the Front Office training course (SOP check-in/check-out, OPERA, Sofitel La Maison standards, loyalty program).</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in role-playing and simulation sessions (reception, handling objections, crisis situations).</font></font></li><li><font dir="auto" ><font dir="auto" >Familiarize yourself with the hotel's offerings (rooms, Spa/Thalasso, catering, activities).</font></font></li><li><font dir="auto" ><font dir="auto" >Greet, register and process customers courteously and efficiently.</font></font></li><li><font dir="auto" ><font dir="auto" >Inform customers about the hotel's amenities and services.</font></font></li><li><font dir="auto" ><font dir="auto" >Perform cash collection and invoicing in accordance with procedures.</font></font></li><li><font dir="auto" ><font dir="auto" >Handling last-minute bookings and changes to stays.</font></font></li><li><font dir="auto" ><font dir="auto" >Manage special requests and ensure their follow-up.</font></font></li><li><font dir="auto" ><font dir="auto" >Report any anomalies or complaints to the Front Desk Supervisor / MOD.</font></font></li><li><font dir="auto" ><font dir="auto" >Apply customer data security and confidentiality procedures.</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to achieving additional sales objectives (upselling, upgrades).</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Diploma in hospitality, tourism or equivalent.</font></font></p><p><font dir="auto" ><font dir="auto" >Prior experience in hotel reception preferred, ideally within a luxury hotel.</font></font></p><p><font dir="auto" ><font dir="auto" >Fluency in French and Arabic; fluent English essential.</font></font></p><p><font dir="auto" ><font dir="auto" >Knowledge of a PMS (OPERA preferred).</font></font></p><p><font dir="auto" ><font dir="auto" >Neat presentation, sense of service and hospitality.</font></font></p><p><font dir="auto" ><font dir="auto" >Rigour, responsiveness, ability to work in a team.</font></font></p>

<p>Role: To Implement marketing and sales activities of Power technique Service products and spare parts as per the divisional strategy. Plan and prioritize personal sales activities and customer/prospect contact towards achieving agreed business targets, managing personal time and productivity. Implementation of strategic sales and pricing plan for service products launch and development in the region, including service plan, fixed price services, and repair services, optimized products. Prospecting and lead generation to enlarge customer base in the territory and win market share versus competition. Analysis of competitor's activities To make visits to customers in the region and ensure that customer aftermarket requirements are received and acted upon. To prepare, present and follow up quotations and contracts ensuring their realisation To provide support to the customers to define their needs in relation to minimising of their total cost of ownership of Atlas Copco Equipment.&nbsp;I</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 2 years experience. University degree in Engineering, Economy, Business Administration or similar. Fluency in French and English, both written and spoken. Driver's license Sense of initiative and innovation Excellent Relational Qualities Empower to interact with the service team</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span ><font dir="auto" ><font dir="auto" >Design, plan, and deploy the brand's annual marketing plan (promotional campaigns, product launches, events). Operational coordination: Manage the creation of communication materials by coordinating internal teams (graphic designers, copywriters, community managers) and external service providers. Channel management: Ensure brand image consistency across all touchpoints (website, social media, points of sale, packaging). Budget management: Monitor and optimize the brand's allocated marketing budget. Analysis and reporting: Analyze the impact of campaigns (sales, traffic, conversion rates, brand awareness), track key performance indicators, and adjust actions accordingly. Market monitoring: Conduct ongoing competitive intelligence to identify new trends and growth opportunities for the brand.</font></font></span></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Diploma (Bac+5) from a business school, Master's degree in marketing or equivalent.</font></font></li><li><font dir="auto" ><font dir="auto" >A minimum of 3 years' experience in marketing project management, ideally in the retail sector.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent command of operational marketing, digital marketing and data analysis.</font></font></li><li><font dir="auto" ><font dir="auto" >Creativity and a business-oriented mindset.</font></font></li><li><font dir="auto" ><font dir="auto" >Leadership and autonomy: Ability to carry out a project from A to Z with enthusiasm.</font></font></li><li><font dir="auto" ><font dir="auto" >Rigour and organisation: Great attention to detail and respect for delivery deadlines.</font></font></li><li><font dir="auto" ><font dir="auto" >Interpersonal skills: Ability to collaborate with diverse profiles (technical, creative, commercial).</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB DESCRIPTION: Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. In Abbott s Established Pharmaceuticals Division (EPD) We are committed to bringing trusted, high-quality medicines to underserved markets, improving access and outcomes for millions of patients across the globe. The Opportunity The Sales Force Effectiveness (SFE) Analyst French Speaking Africa Cluster , based in Algeria , plays a critical role in enhancing sales force performance and profitability across the cluster. This role focuses on driving SFE strategy, supporting affiliates, and enabling data-driven decision-making to optimize commercial execution. What You ll Work On Define and drive the SFE strategic approach across key enablers including sales force design, segmentation &amp; targeting, KPIs, and commercial support tools. Lead cluster ICP planning and execution, including quota setting, sales calculations, and performance tracking throughout the year. Support implementation and execution of Go-To-Market (GTM) strategies across affiliates, ensuring strong follow-up and accountability. Partner with affiliates to challenge, guide, and enhance sales force effectiveness and performance outcomes. Provide hands-on support during the rollout of regional and local SFE initiatives. Foster strong collaboration and knowledge sharing across affiliates and cross-functional teams to drive best practices. Deliver ad hoc analytics and insights to support evolving business needs and strategic decision-making.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Statistics, Finance, Marketing Analytics, Business Administration , or a related field (Healthcare/Life Sciences is a plus).</li><li>3 5 years experience within a local affiliate in an SFE or related role, including exposure to Sales, KAM, Sales Leadership, Commercial Excellence, or Training functions .</li><li>Strong project management skills with a track record of successful delivery.</li><li>Fluency in French and English (written and spoken) with the ability to engage diverse stakeholders across cultures.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Abbott</b> is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.<br>At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:<br>• Career development with an international company where you can grow the career you dream of.<br>• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.<br>• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.<br>In Abbott’s Established Pharmaceuticals Division (EPD)We are committed to bringing trusted, high-quality medicines to underserved markets, improving access and outcomes for millions of patients across the globe.<br>The OpportunityThe <b>Sales Force Effectiveness (SFE) Analyst – French Speaking Africa Cluster</b>, based in <b>Algeria</b>, plays a critical role in enhancing sales force performance and profitability across the cluster. This role focuses on driving SFE strategy, supporting affiliates, and enabling data-driven decision-making to optimize commercial execution.<br>What You’ll Work On<ul><li>Define and drive the SFE strategic approach across key enablers including sales force design, segmentation &amp; targeting, KPIs, and commercial support tools.</li><li>Lead cluster ICP planning and execution, including quota setting, sales calculations, and performance tracking throughout the year.</li><li>Support implementation and execution of Go-To-Market (GTM) strategies across affiliates, ensuring strong follow-up and accountability.</li><li>Partner with affiliates to challenge, guide, and enhance sales force effectiveness and performance outcomes.</li><li>Provide hands-on support during the rollout of regional and local SFE initiatives.</li><li>Foster strong collaboration and knowledge sharing across affiliates and cross-functional teams to drive best practices.</li><li>Deliver ad hoc analytics and insights to support evolving business needs and strategic decision-making.</li></ul><br><b>Qualifications</b><ul><li>Bachelor’s degree in <b>Statistics, Finance, Marketing Analytics, Business Administration</b>, or a related field (Healthcare/Life Sciences is a plus).</li><li>3–5 years’ experience within a local affiliate in an SFE or related role, including exposure to <b>Sales, KAM, Sales Leadership, Commercial Excellence, or Training functions</b>.</li><li>Strong <b>project management skills</b> with a track record of successful delivery.</li><li><b>Fluency in French and English</b> (written and spoken) with the ability to engage diverse stakeholders across cultures.</li></ul><br><p><b><span>Apply Now</span></b></p><br><br><p><span><span>Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.</span></span></p><br><br><p><span><span>Connect with us at www.abbott.com, on Facebook at <span>www.facebook.com/Abbott</span> and on Twitter @AbbottNews and @AbbottGlobal.</span></span></p><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Le/La Sales Executive est chargé(e) de développer le chiffre d’affaires de l’établissement à travers la prospection, la fidélisation et le suivi commercial d’un portefeuille clients.</p><br><p>Il/Elle contribue activement à l’atteinte des objectifs commerciaux de l’hôtel en assurant la promotion des produits et services auprès des entreprises, agences, institutions et autres segments de marché ciblés.</p><br><p><strong>Missions Principales :</strong></p><br><ul><li>Prospecter de nouveaux clients afin de développer le portefeuille commercial de l’hôtel.</li><li>Assurer le suivi et la fidélisation des clients existants.</li><li>Effectuer des visites commerciales régulières auprès des entreprises, agences de voyages, administrations et partenaires.</li><li>Identifier les opportunités de business et négocier les conditions commerciales selon la stratégie de l’établissement.</li><li>Préparer les offres commerciales, contrats et propositions tarifaires.</li><li>Assurer le suivi des demandes clients jusqu’à la confirmation des prestations.</li><li>Participer activement à l’atteinte des objectifs de chiffre d’affaires et de production fixés par la direction commerciale.</li><li>Mettre à jour les bases de données clients et assurer un reporting commercial régulier.</li><li>Participer aux salons, workshops, événements professionnels et actions de promotion de l’hôtel.</li><li>Collaborer étroitement avec les départements opérationnels afin d’assurer la satisfaction client.</li><li>Assurer une veille concurrentielle et analyser les tendances du marché.</li><li>Promouvoir l’ensemble des services de l’établissement : hébergement, restauration, banquets, événements et autres services annexes.</li><li>Veiller au respect des standards et de l’image de marque de l’établissement.</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché : </strong></p><br><ul><li>Formation supérieure en Commerce, Marketing, Hôtellerie ou domaine équivalent.</li><li>Expérience préalable dans un poste commercial, idéalement dans l’hôtellerie de luxe.&nbsp;</li><li>Excellentes compétences en communication, négociation et relation client.</li><li>Sens du service, aisance relationnelle et excellente présentation.</li><li>Capacité à travailler sous pression et à atteindre des objectifs commerciaux.</li><li>Maîtrise des outils informatiques et logiciels bureautiques.</li><li>Bonne capacité d’organisation et de gestion des priorités.</li><li>Esprit d’équipe, autonomie et proactivité.</li><li>Maîtrise du français et de l’anglais obligatoire, toute autre langue constitue un atout.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Mozn MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence.<br> We’re a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence.<br> Our culture is built on the relentless pursuit of excellence and meaningful impact.<br> If you’re passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises.<br> About the role The MOZN Channel team is a critical pillar of company growth, and we are seeking a high-impact Channel Sales Lead who thrives in fast-paced environments and operates as the architect behind scalable Mozn partner execution.<br> This role is designed for a commercially driven leader who builds the systems, sales motions, and cross-functional alignment that accelerate partner-led activation, pipeline generation, and revenue growth across the Mozn.<br>ai portfolio.<br> As a Channel Sales Lead, you serve as the single-threaded owner of the Mozn partner narrative, translating our: Recruitment → Enablement → Activation → Capability → Demand Generation → Pipeline → Revenue model into a repeatable, execution-ready motion for a curated set of high-value partners, while simultaneously driving direct market penetration and enterprise sales execution.<br> You will work closely with internal teams, pre-sales leaders, marketing, and executive stakeholders to ensure the territory has clear revenue targets, ongoing sales motions, and structured teaming models that convert partner activation into measurable business outcomes.<br> You operate as both: The regional commercial owner The ecosystem builder Your Impact Architect the Mozn.<br>ai single-thread narrative (Recruitment → Enablement → Activation → Capabilities → Demand Gen → Pipeline → Revenue) and ensure every partner interaction ties to measurable ARR.<br> Drive greenfield market penetration through direct enterprise engagement.<br> Build repeatable partner activation and co-sell frameworks that scale across the region.<br> Design territory plans that balance direct selling and partner leverage.<br> Convert enablement into execution by aligning Mozn.<br>ai strategy and partner sellers around defined account targets.<br> Build structured QBR frameworks that track pipeline, revenue, and activation metrics.<br> Serve as the regional commercial face of Mozn across enterprise, government, and partner ecosystems.<br> What you'll do Take responsibility for the sales, strategy and execution of building new and developing existing accounts and partnerships in the assigned territory.<br> Lead strategic enterprise sales together with your partners while also driving direct opportunities independently.<br> Close partnership agreements while balancing revenue impact, speed to market, and long-term ecosystem value.<br> Evaluate the financial and strategic benefits of new and existing partnerships.<br> Track, report, and optimize partner performance, identifying gaps and executing corrective actions.<br> Own territory revenue targets and deliver measurable results.<br> Build and maintain a pipeline of strategic accounts, taking responsibility from prospecting to close, plus managing ongoing relationships.<br> Collaborate cross-functionally with marketing, pre-sales, and leadership around regional growth.<br> Travel as required to meet customers and partners across the region.<br> You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.<br> You will be given a lot of responsibility and trust.<br> We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.<br> The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.<br> We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.<br> 5+ years of enterprise technology sales experience (AI, SaaS, Cybersecurity, Risk, Analytics preferred).<br> Proven success closing complex enterprise deals directly.<br> Experience managing and activating channel partners or system integrators.<br> Experience operating in hybrid direct + indirect sales environments.<br> Demonstrated success penetrating greenfield markets.<br> Strong account planning and quota management skills.<br> Ability to take opportunities end-to-end from prospecting through closure.<br> Strong executive communication and negotiation skills.<br> Highly organized with strong pipeline discipline.<br> Strong ownership and accountability mindset.<br> Fluent in English, Arabic &amp; French.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Mozn MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence.<br> We’re a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence.<br> Our culture is built on the relentless pursuit of excellence and meaningful impact.<br> If you’re passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises.<br> About the role The MOZN Channel team is a critical pillar of company growth, and we are seeking a high-impact Channel Sales Lead who thrives in fast-paced environments and operates as the architect behind scalable Mozn partner execution.<br> This role is designed for a commercially driven leader who builds the systems, sales motions, and cross-functional alignment that accelerate partner-led activation, pipeline generation, and revenue growth across the Mozn.<br>ai portfolio.<br> As a Channel Sales Lead, you serve as the single-threaded owner of the Mozn partner narrative, translating our: Recruitment → Enablement → Activation → Capability → Demand Generation → Pipeline → Revenue model into a repeatable, execution-ready motion for a curated set of high-value partners, while simultaneously driving direct market penetration and enterprise sales execution.<br> You will work closely with internal teams, pre-sales leaders, marketing, and executive stakeholders to ensure the territory has clear revenue targets, ongoing sales motions, and structured teaming models that convert partner activation into measurable business outcomes.<br> You operate as both: The regional commercial owner The ecosystem builder Your Impact Architect the Mozn.<br>ai single-thread narrative (Recruitment → Enablement → Activation → Capabilities → Demand Gen → Pipeline → Revenue) and ensure every partner interaction ties to measurable ARR.<br> Drive greenfield market penetration through direct enterprise engagement.<br> Build repeatable partner activation and co-sell frameworks that scale across the region.<br> Design territory plans that balance direct selling and partner leverage.<br> Convert enablement into execution by aligning Mozn.<br>ai strategy and partner sellers around defined account targets.<br> Build structured QBR frameworks that track pipeline, revenue, and activation metrics.<br> Serve as the regional commercial face of Mozn across enterprise, government, and partner ecosystems.<br> What you'll do Take responsibility for the sales, strategy and execution of building new and developing existing accounts and partnerships in the assigned territory.<br> Lead strategic enterprise sales together with your partners while also driving direct opportunities independently.<br> Close partnership agreements while balancing revenue impact, speed to market, and long-term ecosystem value.<br> Evaluate the financial and strategic benefits of new and existing partnerships.<br> Track, report, and optimize partner performance, identifying gaps and executing corrective actions.<br> Own territory revenue targets and deliver measurable results.<br> Build and maintain a pipeline of strategic accounts, taking responsibility from prospecting to close, plus managing ongoing relationships.<br> Collaborate cross-functionally with marketing, pre-sales, and leadership around regional growth.<br> Travel as required to meet customers and partners across the region.<br> You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.<br> You will be given a lot of responsibility and trust.<br> We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.<br> The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.<br> We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.<br> 5+ years of enterprise technology sales experience (AI, SaaS, Cybersecurity, Risk, Analytics preferred).<br> Proven success closing complex enterprise deals directly.<br> Experience managing and activating channel partners or system integrators.<br> Experience operating in hybrid direct + indirect sales environments.<br> Demonstrated success penetrating greenfield markets.<br> Strong account planning and quota management skills.<br> Ability to take opportunities end-to-end from prospecting through closure.<br> Strong executive communication and negotiation skills.<br> Highly organized with strong pipeline discipline.<br> Strong ownership and accountability mindset.<br> Fluent in English, Arabic &amp; French.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Traveling Sales Representative</font></font></font></font></li><li><font dir="auto" ><font dir="auto" ><br></font></font></li><li><font dir="auto" ><font dir="auto" >Prospect for new clients in the assigned sector.</font></font></li> <li><font dir="auto" ><font dir="auto" >Conduct regular visits to clients.</font></font></li> <li><font dir="auto" ><font dir="auto" >Present the company's products or services.</font></font></li> <li><font dir="auto" ><font dir="auto" >Negotiate commercial terms and conclude sales.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the monitoring of orders and deliveries.</font></font></li> <li><font dir="auto" ><font dir="auto" >Prepare activity and sales reports.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Minimum 2 years' experience in sales or commerce.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good negotiation and communication skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Sense of organization and autonomy.</font></font></li></ul></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Prospect and develop a client portfolio. Identify needs and propose suitable solutions. Negotiate and close sales. Ensure customer follow-up and loyalty. Achieve sales targets.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Bachelor's degree (or equivalent) in Business. Experience in B2B sales. Skills: Negotiation, Communication, Prospecting, Results-oriented, Customer relations. If you match this profile, please send your CV by clicking on the "Apply" tab in Algiers.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Senior Sales Administrator</font></font></font></font></li><li><font dir="auto" ><font dir="auto" ><br></font></font></li><li><font dir="auto" ><font dir="auto" >Supervise and ensure the complete follow-up of the sales cycle: order, delivery, invoicing.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >To act as the interface between the sales team, logistics, finance and clients.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Ensure product availability and the reliability of stock information.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Produce sales reports and dashboards.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Implement and improve sales administration procedures.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Supporting Sales Administrators.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Bachelor's degree (3 years of higher education) or Master's degree (5 years of higher education) in business, management, administration or logistics.</font></font><br><ul> </ul> </li> <li><font dir="auto" ><font dir="auto" >Minimum 2-5 years experience in sales administration, ideally in distribution.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Excellent command of computer tools (Excel, ERP, CRM).</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Strong organizational, analytical, and prioritization skills.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Good communication and teamwork skills.</font></font></li> </ul> <p> <b> <u><font dir="auto" ><font dir="auto" >What we offer:</font></font><br></u> </b> </p> <ul> <li><font dir="auto" ><font dir="auto" >A dynamic and motivating work environment</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Prospects for development</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Performance bonus</font></font></li> </ul><font dir="auto" ><font dir="auto" >Alger Dely Ibrahim</font></font></div></section>

<p>Develop sales from the point of sale or by phone. Prospect and retain customers. Respond to requests and advise customers. Prepare quotes and follow up on orders. Follow up with prospects and customers.</p><p><strong>Desired Candidate Profile</strong></p><p>Commercial experience. Dynamic, organized and rigorous. Sense of negotiation and sales. Results-oriented.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><span>Role Title</span><br><p><strong><span>Customer Service and Sales Assistant</span></strong></p><br><br><span>Role Information</span><br><p><strong><span>&nbsp;Pay Band</span></strong></p><br><br><p><strong><span>&nbsp;Location</span></strong></p><br><br><p><strong><span>&nbsp;Duration</span></strong></p><br><br><p><strong><span>&nbsp;Reports to:</span></strong></p><br><br><p><strong><span>Hourly Paid</span></strong></p><br><br><p><strong><span>Algiers, Algeria</span></strong></p><br><br><p><strong><span>1 year (renewable)</span></strong></p><br><br><p><strong><span>Customer Services and Sales Manager Algeria</span></strong></p><br><br>&nbsp;<br><span>Role purpose</span><br><p><span>To project a professional image of British Council and provide a high quality and integrated enquiry and consultancy service for all British Council’s English and Exams activities, product, and services. To demonstrate the required attitudes, skills, behaviors and knowledge in accordance with British Council Customer Service Standards. </span></p><br><br><p><span>To promote and cross sell British Council products and services meeting British Council sales targets (new and existing students/candidates), Key Performance Indicators (KPIs) and supporting Teaching Centre and Exams teams to achieve their annual business targets and objectives</span></p><br><br>&nbsp;<br><span>About us </span><br><p><span>The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.</span></p><br><br><br><p><span>We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.</span></p><br><br><br><p><span>The British Council is an equal opportunities and diversity employer, and the post-holder will play a role in ensuring that Equality, Diversity, and Inclusion polices are consistently applied through the Human Resources operation. </span></p><br><br><br><p><span>The British Council has a fundamental duty of care of all children engaged in activities with us under our mandatory Child Protection Policy. All our employees must be familiar with and follow the Child Protection Code of Conduct. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.</span></p><br><br><br><br><br><span>Geopolitical/SBU/Function overview:</span><br><p><span>Algeria is the largest country in Africa with a population of 41 million, the second largest in MENA, speaking Arabic, French and a significant number of Amazigh (Berber) languages. 70% of the population is under 30 years of age. A stated objective of the Algerian government is to create economic growth and jobs to meet the aspirations of young people. Education is a priority, with high levels of investment. With its demographic boom school and university education has expanded greatly. </span></p><br><br><br><p><span>The team will be based in Algiers and will consist of 2 Customer Services and Sales Advisors, 2 Customer Service and Sales Assistants, 10 consultants, and a Customer Services and Sales Manager (CSM) reporting to the Cluster Customer Management and Sales Lead (Algeria, Morocco and Tunisia). </span></p><br><br><br><p><span>Our vision is to offer the most Trustworthy, Inspiring and Effective customer service, requiring the least effort from our customers, and where customers experience an outstanding service that enhances the reputation of the British Council.</span></p><br><br><br><p><span>British Council MENA Customer Services and Sales teams will maintain standard Key Performance Indicators that will be evidenced by the annual Mystery Shopping and Customer Effort Assessment. These standards will be reflected in the day to day operations and deliverables.</span></p><br><br><span>Main opportunities/challenges for this role:</span><br><p><span>The Customer Services and Sales Team across the cluster works on a shift basis designed to meet customers’ needs within operational constraints. On occasions, the post holder might be required to work outside the standard working hours and during the weekend. Any additional hours worked will be compensated according to British Council policy.</span></p><br><br><br><p><span>Post holders may be assigned to the specialised hubs or teams and rotated between the hubs regularly, in order to provide them with an opportunity to broaden their skills and gain experience.</span></p><br><br><span>Main Accountabilities:</span><br><p><strong><span>New &amp; existing customer enquiries </span></strong></p><br><br><ul><li><span>To meet and greet face to face customers and respond to all customer enquiries – face to face, calls, emails and social media with a polite and pleasant manner following British Council standards and service strategies e.g. call greeting, call handling, and call closing </span></li><li><span>To generate and/or raise interest level of customers to book them for a placement test or consultation, register for an Exam or attend an event.</span></li><li><span>To create CRM accounts/leads/opportunities/cases immediately when an enquiry is received from a customer.&nbsp; CRM records must be updated from time to time so that there is a complete history of actions/communications with the customer and sales performance can be monitored. </span></li><li><span>To follow up with customers to remind them of their consultation appointment and course/exam/event registration prior to the date of the activities.</span></li><li><span>To offer a one-stop solution or pass enquiries and complaints to the right person, team, or department for their timely follow-up with customers</span></li><li><span>To accept and process refunds and transfer requests from existing customers according to the policy</span></li></ul><br><p><strong><span>Sales</span></strong></p><br><br><ul><li><span>To meet or exceed sales targets (new and existing students) and KPIs </span></li><li><span>To administer placement tests and provide consultation services to students on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale</span></li><li><span>To register Exams candidates online in a professional and friendly manner </span></li><li><span>To cross sell relevant British Council services and products where appropriate</span></li><li><span>To carry out after sales follow up and phone existing students to remind them to re-register for the next term and understand and log their reasons for not continuing with the British Council.</span></li><li><span>To make outbound calls to prospective and existing Exams candidates to improve sales conversions</span></li></ul><br><p><strong><span>Registration &amp; Financial Compliance: </span></strong></p><br><br><p><strong><span>In line with the regional cash handling policy Customer Services Advisor is required to:</span></strong></p><br><br><ul><li><span>Collect&nbsp;income received and transfer it accurately onto SAP or other financial systems, to maintain records on the system and complete daily reconciliations </span></li><li><span>Ensure that all income collected is reconciled and posted accurately in system</span></li><li><span>Meet requirements of audit and financial reporting and any discrepancy is reported to line management within stipulated deadline</span></li></ul><br><p><strong><span>Product and offer knowledge</span></strong></p><br><br><ul><li><span>To acquire and always maintain an excellent level of product knowledge by attending product training and observing classes.&nbsp; </span></li><li><span>To acquire and always maintain an excellent knowledge of pricing, discounts and offers.</span></li></ul><br><p><strong><span>Systems and record keeping</span></strong></p><br><br><ul><li><span>To be proficient in using relevant systems, such as call centre system, CRM, student registration system (TCMS) and on-line booking systems.</span></li><li><span>To maintain and update all databases and statistics and reports in a timely and accurate manner.</span></li></ul><br><p><strong><span>Other support duties</span></strong></p><br><br><ul><li><span>To participate and/or provide sales support in all sales and marketing events (in or out of the centre) to create awareness and generate leads for the centre.</span></li></ul><ul><li><span>Ensure the front of house and consultation areas are suitably stocked with up-to-date display and promotional materials</span></li></ul><ul><li><span>Provide verification services for UK certificates</span></li><li><span>Conduct telephone-based surveys or gather other customer data</span></li></ul><p><span>Regularly observe Teaching Centre classes and/or visit Exams venues</span></p><br><br><br><p><strong><em><span>Other Responsibilities and main duties</span></em></strong></p><br><br><p><span>As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues across the cluster in tasks that ensure the smooth running of the operations. This might include participation in Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch Promotions for example.&nbsp;&nbsp; You may also be required to perform other duties as directed by Line Manager.</span></p><br><br><span>Key Relationships:</span><br><p><span>Maintain close working relationship with wider Cluster Customer Service team and attend all briefings and meetings. </span></p><br><br><br><p><strong><em><span>Internal</span></em></strong></p><br><br><p><span>Customer Services and Sales colleagues and temporary staff, Teaching and Exams Management, Teachers, Marketing Team, Projects Team, Regional &amp; Global Customer Services and Sales Teams</span></p><br><br><br><p><strong><em><span>External</span></em></strong></p><br><br><p><span>Students, Candidates, Partners, Corporate Clients and other customers</span></p><br><br><br><br><span>Role Requirements:</span><br><p><strong><span>Threshold requirements:</span></strong></p><br><br><p><strong><span>Assessment stage</span></strong></p><br><br><p><strong><span>Passport requirements/ Right to work in country</span></strong></p><br><br><p><span>Post holder must be eligible to work in Algeria </span></p><br><br><br><p><span>Shortlisting</span></p><br><br><p><strong><span>Direct contact or managing staff working with children?</span></strong></p><br><br><p><span>Yes. Some British Council customers may be under 18 years so appropriate police check required </span></p><br><br><br><p><span>N/A</span></p><br><br><p><strong><span>Notes</span></strong></p><br><br><p><span>Appropriate police check mandatory </span></p><br><br><p><span>Three satisfactory references required</span></p><br><br><br><p><span>Our normal opening hours are 8 am to 7 pm 7 days a week. The role will regularly require some evening work and may occasionally require a split shift. Some unsocial hours and weekend work may be required</span></p><br><br><br><p><strong><span>Person Specification:</span></strong></p><br><br><br><p><strong><span>Language requirements </span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good written and oral communication skills in English APTIS test (CEFR B2) and fluency in French and Arabic</span></li></ul><p><span>N/A</span></p><br><br><p><span>Shortlisting and interview</span></p><br><br><p><strong><span>Qualifications</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>High School Certificate</span></li></ul><ul><li><span>University degree</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Knowledge &amp; Experience</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Experience in a customer service and sales role </span></li></ul><ul><li><span>Tele-sales experience</span></li><li><span>Education sector experience</span></li><li><span>Knowledge of CRM</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Skills (if any)</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good communication skills and proven ability to build rapport with customers</span></li></ul><p><span>Shortlisting AND Interview</span></p><br><br><p><strong><span>British Council Behaviours</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Connecting with others (essential):</span></em></strong></p><br><br><p><span>Making regular opportunities to understand others better</span></p><br><br><br><p><strong><em><span>Creating shared purpose</span></em></strong><span> <strong><em>(essential)</em></strong></span></p><br><br><p><span>Communicating an engaging picture of how we can work together</span></p><br><br><br><p><strong><em><span>Making it happen (essential):</span></em></strong></p><br><br><p><span>Delivering clear results for the British Council</span></p><br><br><br><p><strong><em><span>Working together (essential): </span></em></strong></p><br><br><p><span>Establishing a genuinely common goal with others</span></p><br><br><br><p><strong><em><span>Being accountable (essential):</span></em></strong></p><br><br><p><span>Delivering my best work in order to meet my commitments</span></p><br><br><br><p><strong><em><span>Shaping the future (essential):</span></em></strong></p><br><br><p><span>Looking for ways in which we can do things better </span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><em><span>Performance management</span></em></p><br><br><p><strong><span>British Council Core Skills</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Communicating &amp; Influencing (Level 1) </span></em></strong></p><br><br><p><strong><span>Communicates clearly &amp; effectively: </span></strong><span>Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing. </span></p><br><br><br><p><strong><em><span>Analysing data and problems (Level 1)</span></em></strong></p><br><br><p><strong><span>Is systematic: </span></strong><span>Breaks down problems into a list of tasks to be done and decides on appropriate action<strong>. </strong></span></p><br><br><br><p><strong><em><span>Using technology (Level 1)</span></em></strong></p><br><br><p><strong><span>Operates as a basic user of information systems, digital and office technology: </span></strong><span>Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.</span></p><br><br><br><p><strong><em><span>Planning &amp; Organizing (Level 1)</span></em></strong></p><br><br><p><strong><span>Is methodical: </span></strong><span>Able to plan own work over short timescales for routine or familiar tasks and processes.</span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><strong><span>Prepared by: </span></strong></p><br><br><p><strong><span>Date:</span></strong></p><br><br><p><span>Priya Varma,</span><span>Regional Customer Management and Sales Lead</span></p><br><br><p><strong><em><span>13 April 2021</span></em></strong></p><br><br><br> </div>

<p><font dir="auto" ><font dir="auto" >Greet and advise customers in-store or by phone to meet their needs. Promote and sell the company's products and services. Manage orders, track customer files, and handle complaints. Participate in the implementation of sales initiatives and customer loyalty programs. Collaborate with the sales and technical sales teams to optimize results. Provide regular activity reports to management.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >15 years of professional experience in sales, telesales, sales support, or customer service. Education level: High school diploma, Baccalaureate, or equivalent (2 years post-high school). Excellent communication and interpersonal skills. Ability to work in a team and manage priorities. Proficiency in basic computer skills and business management software. Autonomy, rigor, and strong organizational skills.</font></font></p>

<p><font dir="auto" ><font dir="auto" >Prospect and develop a client portfolio. Present and promote COSMOGYM's services. Follow up with prospects until sales are closed. Build customer loyalty and ensure their satisfaction. Achieve sales targets set by management. Participate in promotional activities and sales events.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >At least one year of experience in a sales role. Excellent negotiation and communication skills. Strong interpersonal skills, dynamism, and persuasiveness. Ability to work in a team and achieve objectives. Must reside in Algiers or the surrounding area. Available to work evening shifts.</font></font></p>