وظائف إدارة علاقات العملاء - الجزائر العاصمة الجزائر

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Administrator</font></font></font></font></li><li><font dir="auto" ><font dir="auto" ><br></font></font></li><li><font dir="auto" ><font dir="auto" >Supervise daily administrative activities.</font></font></li> <li><font dir="auto" ><font dir="auto" >To monitor administrative and financial files.</font></font></li> <li><font dir="auto" ><font dir="auto" >Prepare the reports and dashboards.</font></font></li> <li><font dir="auto" ><font dir="auto" >Coordinate relations with partners and organizations.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Bachelor's degree (Bac+3) or Master's degree (Bac+5) in Finance, Management or a similar field.</font></font></li> <li><font dir="auto" ><font dir="auto" >4 years of experience in a similar position.</font></font></li> <li><font dir="auto" ><font dir="auto" >Driving license required.</font></font></li> <li><font dir="auto" ><font dir="auto" >My proficiency with office tools and good organizational skills.</font></font></li></ul></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Description</b></p><p>Effective management of financial, operational and regulatory risks related to private equity activity.</p><p>The implementation of a permanent control system, guaranteeing the reliability of processes and compliance with legal obligations.</p><p>Ensuring the proper application of the internal control system, by verifying compliance with procedures and the separation of responsibilities.</p><p>Missions</p><p>Develop and update the Risk Mapping (identify, analyze and prioritize risks related to investments and internal operations).</p><p>Ensure compliance with and proper application of internal procedures, guaranteeing the consistency and reliability of processes.</p><p>Establish and coordinate the permanent control system, including regular monitoring of operations and processes (acquisition of stakes, monitoring of investments, reporting), documentation of controls and traceability of actions.</p><p>Identify discrepancies and propose appropriate corrective measures.</p><p>Ensure continuous monitoring of data compliance and reliability.</p><p>Produce periodic reports on risks and controls performed, intended for governance bodies and the regulator in accordance with regulatory and procedural obligations.</p><p>Develop and disseminate a risk culture within the organization, through team awareness, training and integration of best practices into daily activities.</p><p>Profile</p><p><b>Skills and requirements</b></p><p><br></p><p>University degree (finance, auditing or related field).</p><p>Proven experience in risk management, permanent control or internal audit in the financial or private equity sector.</p><p>Knowledge and mastery of international internal control frameworks (COSO, etc.) and</p><p>Ability to adapt them to the context of private equity.</p><p>Solid knowledge of corporate law and regulations applicable to the field of private equity.</p><p>Analytical and synthesis skills, methodological rigor, and a talent for teaching. Excellent written and oral communication skills for report writing.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><br></h2><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Implements the necessary resources to achieve this level of quality. Establishes and maintains procedures to control and verify product design and production to ensure that specified requirements are met. Seeks to reconcile quality imperatives with the need to avoid increasing production costs. Maintains the quality manual: Is responsible for the application of procedures. Contributes to instilling a quality mindset among all company personnel; initiates any studies likely to achieve the total quality objective. The Quality Management Manager is the guarantor of the company's quality policy; ensures that this policy is understood, implemented, and maintained at all levels of the organization. Implements the necessary resources to achieve this level of quality. Establishes and maintains procedures to control and verify product design and production to ensure that specified requirements are met. Seeks to reconcile quality imperatives with the need to avoid increasing production costs. Maintains the quality manual: Is responsible for the application of procedures. Contributes to instilling a quality mindset among all company personnel; initiates any study likely to achieve the total quality objective.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Basic education: Bac+4 or Bac+5.</font></font></li><li><font dir="auto" ><font dir="auto" >Professional training: Training in quality management.</font></font></li><li><font dir="auto" ><font dir="auto" >4 to 5 years and more in quality management.</font></font></li><li><font dir="auto" ><font dir="auto" >Good knowledge of ISO 9001V2015 and computer science.</font></font></li><li><font dir="auto" ><font dir="auto" >Sense of responsibility.</font></font></li><li><font dir="auto" ><font dir="auto" >Organization, rigor and method.</font></font></li><li><font dir="auto" ><font dir="auto" >Problem identification and analysis.</font></font></li><li><font dir="auto" ><font dir="auto" >Analysis, synthesis and conceptualization.</font></font></li><li><font dir="auto" ><font dir="auto" >Planning, control and monitoring.</font></font></li><li><font dir="auto" ><font dir="auto" >Human relations / Team spirit.</font></font></li><li><font dir="auto" ><font dir="auto" >Quality requirements / Quality approach.</font></font></li><li><font dir="auto" ><font dir="auto" >Standards and procedures.</font></font></li><li><font dir="auto" ><font dir="auto" >Recordings.</font></font></li><li><font dir="auto" ><font dir="auto" >Traceability / Management review.</font></font></li><li><font dir="auto" ><font dir="auto" >Investigation of the causes of non-conformity.</font></font></li><li><font dir="auto" ><font dir="auto" >MQ system maintenance / Quality control.</font></font></li><li><font dir="auto" ><font dir="auto" >Product conformity / Compliance with programs.</font></font></li><li><font dir="auto" ><font dir="auto" >Staff awareness training.</font></font></li><li><font dir="auto" ><font dir="auto" >Reliability of information.</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>Introduction</strong> </p> <p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. </p> <p>IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.</p> <p>IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration </p> <p>This Vacancy Notice is part of IOM s competitive mobility exercise, open for applications from internal and internal-equivalent candidates only. </p> <p> </p> <p> <strong>Organizational Context and Scope</strong> </p> <p>Under the direct supervision of the Chief of Mission (COM) and overall supervision of the Regional Director in the Regional Office for Middle East and North Africa (MENA) and in coordination with, and technical guidance of the Deputy Regional Director (Management), the Resources Management Officer will perform the following duties and responsibilities.</p> </div> <div> <p> <strong>Required Qualifications and Experience</strong> </p> <p> <strong>Education</strong> </p> <ul> <li>Master s degree in Finance, Accounting, Business Administration, Management or a related field from an accredited academic institution with two years of relevant professional experience; or,</li> <li>University degree in the above fields with four years of relevant professional experience.</li> <li>Professional certification as Chartered Accountant (CA) or Certified Public Accountant (CPA), Chartered Institute of Management Accountants (CIMA), or Association of Chartered Certified Accountants (ACCA) is an advantage.</li> </ul> <p> </p> <p> <strong>Experience</strong> </p> <ul> <li>Experience in all areas of financial administration including financial management, accounting and budgeting;</li> <li>Experience in human resources, procurement and logistics;</li> <li>Experience using an Enterprise Resource Planning system; </li> <li>Experience in emergency operations an advantage; and,</li> <li>Experience in monitoring and evaluation and / or audit an advantage.<br> </li> </ul> <p> <strong>Skills</strong> </p> <ul> <li>Ability to work closely with government and international officials; </li> <li>Demonstrated ability to act independently and exercise sound judgment;</li> <li>Ability to work under pressure; </li> <li>Demonstrated ability to prepare clear and concise report; </li> <li>Knowledge of International Public Sector Accounting Standards (IPSAS) an advantage; and,</li> <li>Knowledge of Oracle highly desirable.<br> </li> </ul> <p> <strong>Languages</strong> </p> <p>For this position, fluency in English and French is required (oral and written).</p> <p>Working knowledge of Arabic and/or Spanish is an advantage.</p> <p>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p> <p><br></p></div><ol><li> </li> </ol></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Reception, control and storage of spare parts. Management of stock entries and exits via management software. Keep inventory up to date and report anomalies. Prepare parts requested by the workshop. Perform periodic inventories and stock reconciliations. Ensure physical storage, organization, labeling and traceability. Participate in monitoring supplier orders and follow-ups if necessary. Comply with internal safety and stock management procedures.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Training in stock management, logistics or similar field. 1 to 3 years of experience in a similar position. Good command or quick adaptation to stock management software. Knowledge of automotive spare parts is an asset. Rigor, sense of organization and precision. Ability to work in a team and communicate with different departments. Good physical condition.</p><p>Technical skills desired: Mastery of basic office tools. Proficiency with ERP / stock management software. Notions of nomenclature and parts referencing.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Missions</b></p><p><font dir="auto" ><font dir="auto" >Information, complaints, assistance… by leveraging knowledge in specific sectors (e.g., real estate)</font></font></p><p><font dir="auto" ><font dir="auto" >Process customer requests or complaints according to a defined procedure</font></font></p><p><font dir="auto" ><font dir="auto" >Ensure follow-up of customer contacts and files with the sales representative or debt collectors</font></font></p><p><font dir="auto" ><font dir="auto" >Mastering the product; understanding the technical specifications, arguments, and product benefits</font></font></p><p><font dir="auto" ><font dir="auto" >Advise prospective customers on the products offered.</font></font></p><p><font dir="auto" ><font dir="auto" >Confirm the appointment with the salesperson.</font></font></p><p><font dir="auto" ><font dir="auto" >Ensure follow-up of contacts and customer files (information entry, contact report, etc.) via CRM.</font></font></p><p><font dir="auto" ><font dir="auto" >To achieve the set qualitative and quantitative objectives simultaneously.</font></font></p><p><font dir="auto" ><font dir="auto" >To be proactive and provide feedback from the field.</font></font></p><p><font dir="auto" ><font dir="auto" >Respect confidentiality rules, IT security and internal regulations.</font></font></p><p><font dir="auto" ><font dir="auto" >Comply with quality standards.</font></font></p><p><font dir="auto" ><font dir="auto" >Prerequisites</font></font></p><p><font dir="auto" ><font dir="auto" >Good diction in French and English</font></font></p><p><font dir="auto" ><font dir="auto" >Good communication and listening skills</font></font></p><p><font dir="auto" ><font dir="auto" >Negotiation and persuasion skills</font></font></p><p>La positive attitude</p><p><font dir="auto" ><font dir="auto" >Bachelor's degree - Master's degree in Languages/ Architecture / Business &amp; Marketing.</font></font></p><p><font dir="auto" ><font dir="auto" >Having had experience in a call center</font></font></p><p><font dir="auto" ><font dir="auto" >Resident of Algiers</font></font></p><p><font dir="auto" ><font dir="auto" >Workplace</font></font></p><p><font dir="auto" ><font dir="auto" >Ouled Fayet</font></font></p><p><br></p><p><font dir="auto" ><font dir="auto" ><b>Job Benefits</b></font></font></p><p><font dir="auto" ><font dir="auto" >Pleasant working environment.</font></font></p><p><font dir="auto" ><font dir="auto" >Attractive salary.</font></font></p><p><font dir="auto" ><font dir="auto" >Several employee benefits.</font></font></p><p><font dir="auto" ><font dir="auto" >To thrive in a dynamic team with diverse skills.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Experience: 3-5 years Learn more</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Greet customers and identify their needs at the branch. Offer the company's products and services. Complete sales transactions according to procedures, memos, and operating methods. Collect payments for invoices and purchases made by customers. Perform data entry tasks on the system, file archiving, and mail processing. Participate in promotional activities and mobile sales operations.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >University degree or advanced vocational diploma. Specialization: economics, management, business. If you meet this profile, please send your CV by clicking on the "Apply" tab (Algiers).</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Prospect and develop partnerships. Ensure relations with clients, administrations and partners. Represent the company in external dealings. Ensure follow-up of files and appointments. Promote the company's services.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bac+2 or more. Experience desired in a similar position. Excellent interpersonal skills, sense of communication, organization and mobility.</p><p></p></section>

<p>Provide exceptional service to our customers. Respond to their needs and resolve their problems. Competent in customer support, communication, and problem-solving. Experience in a similar role. If you match this profile, please send your CV by clicking the apply tab.</p><p><strong>Desired Candidate Profile</strong></p><p>Competent in customer support, communication, and problem-solving. Experience in a similar role.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responding to phone calls, emails, and chat messages. Quickly and efficiently resolving customer issues. Processing returns, exchanges, and customer complaints. Keeping records of each interaction with customers. Updating customer information in the CRM system. Collecting and forwarding customer feedback to relevant departments. Informing customers about the status of their inquiries.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Excellent oral and written communication skills for both French and English languages.</li><li>Ability to conduct dialogue politely and professionally.</li><li>Ability to work with large volumes of information.</li><li>Attention to detail and accuracy in documentation.</li><li>Proficiency in PC and basic office programs.</li><li>Skills in working with CRM systems and other specialized software.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responding to phone calls, emails, and chat messages. Quickly and efficiently resolving customer issues. Processing returns, exchanges, and customer complaints. Keeping records of each interaction with customers. Updating customer information in the CRM system. Collecting and forwarding customer feedback to relevant departments. Informing customers about the status of their inquiries.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Excellent oral and written communication skills for both Russian and Kazakh languages.</li><li>Ability to conduct dialogue politely and professionally.</li><li>Ability to work with large volumes of information.</li><li>Attention to detail and accuracy in documentation.</li><li>Proficiency in PC and basic office programs.</li><li>Skills in working with CRM systems and other specialized software.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" ><b><font dir="auto" ><font dir="auto" >Customer Service Representative</font></font></b></font></font></li><li><b><font dir="auto" ><font dir="auto" ><br></font></font></b></li><li> <b><font dir="auto" ><font dir="auto" >The Administrative Functions Officer has the following responsibilities:</font></font><br></b> </li> <ul> <li><font dir="auto" ><font dir="auto" >Perform routine banking operations in compliance with applicable procedures and regulations.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Guaranteeing the quality of services provided and compliance with processing deadlines</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Respect the first-level controls to be carried out</font></font><br></li> </ul> <li> <b><font dir="auto" ><font dir="auto" >The Administrative Functions Officer has the following responsibilities:</font></font><br></b> </li> <ul> <li><font dir="auto" ><font dir="auto" >Perform routine banking operations in compliance with applicable procedures and regulations.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Guaranteeing the quality of services provided and compliance with processing deadlines</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Respect the first-level controls to be carried out</font></font></li> </ul> <li> <b><font dir="auto" ><font dir="auto" >Perform routine banking operations in accordance with applicable procedures</font></font><br></b> </li> <ul> <li><font dir="auto" ><font dir="auto" >He carries out the various stages of administrative and/or accounting processing of operations.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >He verifies the administrative regularity of the operations before they are entered into the tool, and intervenes if necessary with the sales representatives or directly with the client to complete any missing information.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >He receives commissions and fees related to the transactions.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >He ensures the smooth completion of operations and alerts his superiors in case of problems.</font></font><br></li> </ul> <li> <b><font dir="auto" ><font dir="auto" >In this case, he proceeds with accounting and extra-accounting adjustments.</font></font><br></b> </li> <ul> <li><font dir="auto" ><font dir="auto" >He performs the first-level controls that fall within his remit as part of managing accounting and administrative risks.</font></font><br></li> </ul> <li> <b><font dir="auto" ><font dir="auto" >Guaranteeing the quality of services provided and compliance with processing deadlines</font></font><br></b> </li> <ul> <li><font dir="auto" ><font dir="auto" >He ensures that operations are handled under the best conditions of time, quality, and safety. </font></font><br></li> <li><font dir="auto" ><font dir="auto" >He performs the operations assigned to him in accordance with the defined procedures, and follows the processing methods outlined in his entity's operating guides. </font></font><br></li> <li><font dir="auto" ><font dir="auto" >He handles anomalies within his scope, ensures their correction, and investigates the possible causes of errors.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >He alerts his supervisor when administrative, tax, or legal anomalies are identified.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >For certain sectors, it provides commercial support by alerting sales representatives to significant variations in transaction volumes.</font></font></li> </ul> </ul> <ul> <li> <b><font dir="auto" ><font dir="auto" >Professional and/or technical skills:</font></font></b> </li> <ul> <li><font dir="auto" ><font dir="auto" >Understanding the procedures related to the operations</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Knowing how to assess risks</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Knowing the safety rules for processing operations</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Understanding operations management tools</font></font><br></li> </ul> <li> <b><font dir="auto" ><font dir="auto" >Behavioral and/or managerial skills:</font></font><br></b> </li> <ul> <li><font dir="auto" ><font dir="auto" >He asserted</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Capacity to manage risks</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Capacity to act with integrity and grit</font></font></li></ul></ul></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Participate in developing customer satisfaction while respecting the interests of both the bank and the customer. Perform basic banking operations for customers who most often come in spontaneously. Ensure the branch is well-maintained. MAIN ACTIVITIES: Greet and inform customers and prospects entering the branch and help improve their waiting experience. Identify the needs of those they interact with and propose suitable solutions, detect contact opportunities, direct them to an appropriate sales representative, and schedule appointments. Handle complaints. Promote the bank's remote distribution channels (Internet, Interactive Voice Response, Self-Service Banking, etc.), notably by demonstrating ATMs. Participate in developing customer satisfaction while respecting the interests of both the bank and the customer. He applies BNP Paribas customer service rules and procedures daily, both in person at the branch and remotely via telephone and email. He performs routine banking operations (such as order taking or product subscriptions). He contributes to achieving the branch's objectives by selling products and services relevant to his role. He ensures the branch is well-maintained. He identifies potential areas for improvement and participates in finding appropriate solutions, including regularly checking the proper functioning of ATMs. He manages communication materials related to promotional activities and the communication plan: he places orders, maintains and updates materials (posters, leaflets, and promotional displays) within the branch. After checking, he returns the cards held by the machines and replenishes them with consumables. He accompanies customers to the safes. He contributes to activities related to the day-to-day management of the machines and/or the management of the agency's assets.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Professional and/or technical skills: The agency's organizational chart and each person's role. The organization and services offered by BNP Paribas agency format. The guidelines of the sales action plan. The operation of ATMs, basic products, and services offered by the multi-channel bank. Processing procedures (e.g., payment methods). Behavioral and/or managerial skills: Organizational skills, active listening, customer focus, ability to collaborate/teamwork, adaptability</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ex cuter des op rations bancaires courantes en respectant les proc dures et la r glementation en vigueur . Garantir la qualit des prestations fournies et le respect des d lais de traitement . Respecter les contr les de 1er niveau r aliser Activit s principales : Ex cuter des op rations bancaires courantes en respectant les proc dures en vigueur : Il r alise les diff rentes tapes du traitement administratif et/ou comptable des op rations . Il v rifie la r gularit administrative des op rations avant leur saisie dans l'outil, et intervient si n cessaire aupr s des commerciaux ou directement aupr s du client pour compl ter les l ments manquants . Il per oit les commissions et les frais li s aux op rations . Il veille la bonne fin des op rations et alerte sa hi rarchie en cas de probl me . Le cas ch ant, il proc de aux ajustements comptables et extra comptables . Il r alise les contr les de 1er niveau qui lui incombent dans le cadre de la ma trise des risques comptables et administratifs . Garantir la qualit des prestations fournies et le respect des d lais de traitement : Il veille traiter les op rations dans les meilleures conditions de d lai, de qualit et de s curit . Il ex cute les op rations qui lui sont confi es conform ment aux proc dures d finies, et suit les modalit s de traitement pr vues dans les guides op ratoires de son entit . Il traite les anomalies qui rel vent de son p rim tre, s'assure de leur r gularisation et recherche les causes d'erreurs possibles . Il alerte son responsable lorsque des anomalies administratives, fiscales ou juridiques sont identifi es . Pour certaines fili res, il apporte son appui commercial en alertant les commerciaux sur les variations significatives dans les volumes d'op rations Comp tences m tier et/ou techniques : Conna tre les proc dures li es aux op rations . Savoir appr cier les risques . Conna tre les r gles de s curit pour le traitement des op rations . Conna tre les outils de gestion des op rations . Comp tences comportementales et/ou manag riales : Assertivit . Capacit g rer les risques . Capacit agir avec Int grit Capacit d'organisation . Rigueur . Etre orient client . Capacit partager/transmettre des connaissances .</p></div></section>