وظائف مصممين Babylon.js في الجزائر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong><span>About Yassir</span></strong> <p><span>Yassir is the Super App designed to make your life easier. Yassir’s Mission is to serve Africans in the continent and its diaspora while creating economic opportunities for service providers and infusing social values. We aspire towards providing our users with the most essential services to their door by leveraging technology and a large ecosystem of partners. We at Yassir stand for: Ambition, Transparency &amp; Trust, Quality, Performance. And we are growing fast - super fast.</span></p><br> <p><span>By choosing a career at Yassir, you choose to be part of one of the most impactful, fastest-growing Tech companies in Africa.</span></p><br> <br> <p><strong><span>yassir.com</span></strong></p><br> <strong><span>About the Role</span></strong> <p><span>Yassir is seeking a highly skilled and motivated Data Analyst, of junior / mid / senior level, to join our Data Analytics team and contribute with shaping the business’s decision making and product offering on Financial Services in making it more data and insights driven. As a Data Analyst (FinTech), you will play a crucial role in analyzing data, helping us prioritize, assess, develop financial product features for our millions of users across Africa. Your expertise in both data processing, robust statistical analysis, insights derivation, hypothesis formulation and data visualization will be essential in driving our solutions and providing value to Yassir. This is a very exciting opportunity, tackling some of Yassir’s most critical problems.</span></p><br> <strong><span>About the Team</span></strong> <p><span>The Data Analytics team is part of Yassir’s central Data &amp; AI domain, which is responsible for all data related activities in the organization - from Data Engineering, Data Platform management and Data Analytics all the way to AI solutions and MLOps infrastructure development. We are a global team of Data and AI / ML experts, encompassing diverse backgrounds and skills. We strive to provide top-quality Analytics and BI insights to the business, being a proactive partner to our stakeholders, and ultimately to build a mature Data Culture supported by widespread data fluency, responsible and democratized data access, data-driven decision making and automation. We push the envelope of what’s feasible, we challenge each other, we support each other, and we take great pride in our work. Most of all we are value-driven to create impact from our data solutions. If you have an inherent curiosity about the fields Data and AI, a relevant background and an internal zeal and drive to contribute, please come join us!</span></p><br> <br> <strong><span>Key Responsibilities</span></strong> <ul> <li> <p><span>Analyze customer, transaction, merchant, and agent data to identify trends, opportunities, and performance drivers across Wallets, Payments, Bill Payments, Merchant Payments, P2P Transfers, and other Financial Services products.</span></p><br> </li> <li> <p><span>Partner with Product Managers, Operations, Risk, Finance, and Engineering teams to answer business questions through data and support product decision-making.</span></p><br> </li> <li> <p><span>Develop and maintain dashboards, reports, and KPI tracking frameworks to monitor customer growth, engagement, retention, transaction performance, and revenue metrics.</span></p><br> </li> <li> <p><span>Conduct deep-dive analyses on customer behavior, payment funnels, wallet activation, transaction success rates, merchant activity, and agent performance.</span></p><br> </li> <li> <p><span>Support product discovery and feature development by identifying customer pain points, behavioral patterns, and growth opportunities using data.</span></p><br> </li> <li> <p><span>Design, execute, and evaluate A/B tests, feature launches, promotional campaigns, and product experiments to measure impact and guide future improvements.</span></p><br> </li> <li> <p><span>Work closely with Data Science and Risk teams to support customer segmentation, fraud monitoring, credit risk analysis, and predictive modeling initiatives.</span></p><br> </li> <li> <p><span>Perform exploratory data analysis (EDA) to uncover actionable insights and support the development of data-driven product enhancements.</span></p><br> </li> <li> <p><span>Monitor data quality, identify anomalies, and collaborate with Data Engineering teams to improve tracking, instrumentation, and reporting accuracy.</span></p><br> </li> <li> <p><span>Communicate findings and recommendations clearly to both technical and non-technical stakeholders through presentations, reports, and dashboards.</span></p><br> </li> </ul> <br> <strong><span>Key Requirements</span></strong> <span>Essential</span> <ul> <li> <p><span>2–5 years of experience in Product Analytics, Business Analytics, Data Analytics, or a related analytical role.</span></p><br> </li> <li> <p><span>Strong SQL skills and practical experience working with large-scale customer and transaction datasets.</span></p><br> </li> <li> <p><span>Proficiency in Python for data analysis, statistical modeling, and data visualization.</span></p><br> </li> <li> <p><span>Experience working with digital products, preferably within Fintech, Payments, Wallets, Banking, Lending, or Financial Services.</span></p><br> </li> <li> <p><span>Solid understanding of statistics, hypothesis testing, experimentation, and data-driven decision-making.</span></p><br> </li> <li> <p><span>Experience building dashboards and reports using BI tools such as Looker Studio, Looker, Tableau, or Power BI.</span></p><br> </li> <li> <p><span>Ability to translate business questions into analytical approaches and communicate insights effectively to stakeholders.</span></p><br> </li> <li> <p><span>Familiarity with cloud-based data platforms, preferably Google Cloud Platform (GCP) and BigQuery.</span></p><br> </li> <li> <p><span>Strong problem-solving, analytical thinking, and attention to detail.</span></p><br> </li> <li> <p><span>Excellent written and verbal communication skills in English.</span></p><br> </li> </ul> <span>Nice to have</span> <ul> <li> <p><span>Experience working with Wallets, Bill Payments, Merchant Payments, P2P Transfers, Agent Networks, Lending, or Credit products.</span></p><br> </li> <li> <p><span>Familiarity with fraud analytics, risk monitoring, customer lifecycle analysis, or fintech growth metrics.</span></p><br> </li> <li> <p><span>Exposure to machine learning, customer segmentation, or predictive analytics use cases.</span></p><br> </li> </ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><span>Role Title</span><br><p><strong><span>Customer Service and Sales Assistant</span></strong></p><br><br><span>Role Information</span><br><p><strong><span>&nbsp;Pay Band</span></strong></p><br><br><p><strong><span>&nbsp;Location</span></strong></p><br><br><p><strong><span>&nbsp;Duration</span></strong></p><br><br><p><strong><span>&nbsp;Reports to:</span></strong></p><br><br><p><strong><span>Hourly Paid</span></strong></p><br><br><p><strong><span>Algiers, Algeria</span></strong></p><br><br><p><strong><span>1 year (renewable)</span></strong></p><br><br><p><strong><span>Customer Services and Sales Manager Algeria</span></strong></p><br><br>&nbsp;<br><span>Role purpose</span><br><p><span>To project a professional image of British Council and provide a high quality and integrated enquiry and consultancy service for all British Council’s English and Exams activities, product, and services. To demonstrate the required attitudes, skills, behaviors and knowledge in accordance with British Council Customer Service Standards. </span></p><br><br><p><span>To promote and cross sell British Council products and services meeting British Council sales targets (new and existing students/candidates), Key Performance Indicators (KPIs) and supporting Teaching Centre and Exams teams to achieve their annual business targets and objectives</span></p><br><br>&nbsp;<br><span>About us </span><br><p><span>The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.</span></p><br><br><br><p><span>We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.</span></p><br><br><br><p><span>The British Council is an equal opportunities and diversity employer, and the post-holder will play a role in ensuring that Equality, Diversity, and Inclusion polices are consistently applied through the Human Resources operation. </span></p><br><br><br><p><span>The British Council has a fundamental duty of care of all children engaged in activities with us under our mandatory Child Protection Policy. All our employees must be familiar with and follow the Child Protection Code of Conduct. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.</span></p><br><br><br><br><br><span>Geopolitical/SBU/Function overview:</span><br><p><span>Algeria is the largest country in Africa with a population of 41 million, the second largest in MENA, speaking Arabic, French and a significant number of Amazigh (Berber) languages. 70% of the population is under 30 years of age. A stated objective of the Algerian government is to create economic growth and jobs to meet the aspirations of young people. Education is a priority, with high levels of investment. With its demographic boom school and university education has expanded greatly. </span></p><br><br><br><p><span>The team will be based in Algiers and will consist of 2 Customer Services and Sales Advisors, 2 Customer Service and Sales Assistants, 10 consultants, and a Customer Services and Sales Manager (CSM) reporting to the Cluster Customer Management and Sales Lead (Algeria, Morocco and Tunisia). </span></p><br><br><br><p><span>Our vision is to offer the most Trustworthy, Inspiring and Effective customer service, requiring the least effort from our customers, and where customers experience an outstanding service that enhances the reputation of the British Council.</span></p><br><br><br><p><span>British Council MENA Customer Services and Sales teams will maintain standard Key Performance Indicators that will be evidenced by the annual Mystery Shopping and Customer Effort Assessment. These standards will be reflected in the day to day operations and deliverables.</span></p><br><br><span>Main opportunities/challenges for this role:</span><br><p><span>The Customer Services and Sales Team across the cluster works on a shift basis designed to meet customers’ needs within operational constraints. On occasions, the post holder might be required to work outside the standard working hours and during the weekend. Any additional hours worked will be compensated according to British Council policy.</span></p><br><br><br><p><span>Post holders may be assigned to the specialised hubs or teams and rotated between the hubs regularly, in order to provide them with an opportunity to broaden their skills and gain experience.</span></p><br><br><span>Main Accountabilities:</span><br><p><strong><span>New &amp; existing customer enquiries </span></strong></p><br><br><ul><li><span>To meet and greet face to face customers and respond to all customer enquiries – face to face, calls, emails and social media with a polite and pleasant manner following British Council standards and service strategies e.g. call greeting, call handling, and call closing </span></li><li><span>To generate and/or raise interest level of customers to book them for a placement test or consultation, register for an Exam or attend an event.</span></li><li><span>To create CRM accounts/leads/opportunities/cases immediately when an enquiry is received from a customer.&nbsp; CRM records must be updated from time to time so that there is a complete history of actions/communications with the customer and sales performance can be monitored. </span></li><li><span>To follow up with customers to remind them of their consultation appointment and course/exam/event registration prior to the date of the activities.</span></li><li><span>To offer a one-stop solution or pass enquiries and complaints to the right person, team, or department for their timely follow-up with customers</span></li><li><span>To accept and process refunds and transfer requests from existing customers according to the policy</span></li></ul><br><p><strong><span>Sales</span></strong></p><br><br><ul><li><span>To meet or exceed sales targets (new and existing students) and KPIs </span></li><li><span>To administer placement tests and provide consultation services to students on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale</span></li><li><span>To register Exams candidates online in a professional and friendly manner </span></li><li><span>To cross sell relevant British Council services and products where appropriate</span></li><li><span>To carry out after sales follow up and phone existing students to remind them to re-register for the next term and understand and log their reasons for not continuing with the British Council.</span></li><li><span>To make outbound calls to prospective and existing Exams candidates to improve sales conversions</span></li></ul><br><p><strong><span>Registration &amp; Financial Compliance: </span></strong></p><br><br><p><strong><span>In line with the regional cash handling policy Customer Services Advisor is required to:</span></strong></p><br><br><ul><li><span>Collect&nbsp;income received and transfer it accurately onto SAP or other financial systems, to maintain records on the system and complete daily reconciliations </span></li><li><span>Ensure that all income collected is reconciled and posted accurately in system</span></li><li><span>Meet requirements of audit and financial reporting and any discrepancy is reported to line management within stipulated deadline</span></li></ul><br><p><strong><span>Product and offer knowledge</span></strong></p><br><br><ul><li><span>To acquire and always maintain an excellent level of product knowledge by attending product training and observing classes.&nbsp; </span></li><li><span>To acquire and always maintain an excellent knowledge of pricing, discounts and offers.</span></li></ul><br><p><strong><span>Systems and record keeping</span></strong></p><br><br><ul><li><span>To be proficient in using relevant systems, such as call centre system, CRM, student registration system (TCMS) and on-line booking systems.</span></li><li><span>To maintain and update all databases and statistics and reports in a timely and accurate manner.</span></li></ul><br><p><strong><span>Other support duties</span></strong></p><br><br><ul><li><span>To participate and/or provide sales support in all sales and marketing events (in or out of the centre) to create awareness and generate leads for the centre.</span></li></ul><ul><li><span>Ensure the front of house and consultation areas are suitably stocked with up-to-date display and promotional materials</span></li></ul><ul><li><span>Provide verification services for UK certificates</span></li><li><span>Conduct telephone-based surveys or gather other customer data</span></li></ul><p><span>Regularly observe Teaching Centre classes and/or visit Exams venues</span></p><br><br><br><p><strong><em><span>Other Responsibilities and main duties</span></em></strong></p><br><br><p><span>As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues across the cluster in tasks that ensure the smooth running of the operations. This might include participation in Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch Promotions for example.&nbsp;&nbsp; You may also be required to perform other duties as directed by Line Manager.</span></p><br><br><span>Key Relationships:</span><br><p><span>Maintain close working relationship with wider Cluster Customer Service team and attend all briefings and meetings. </span></p><br><br><br><p><strong><em><span>Internal</span></em></strong></p><br><br><p><span>Customer Services and Sales colleagues and temporary staff, Teaching and Exams Management, Teachers, Marketing Team, Projects Team, Regional &amp; Global Customer Services and Sales Teams</span></p><br><br><br><p><strong><em><span>External</span></em></strong></p><br><br><p><span>Students, Candidates, Partners, Corporate Clients and other customers</span></p><br><br><br><br><span>Role Requirements:</span><br><p><strong><span>Threshold requirements:</span></strong></p><br><br><p><strong><span>Assessment stage</span></strong></p><br><br><p><strong><span>Passport requirements/ Right to work in country</span></strong></p><br><br><p><span>Post holder must be eligible to work in Algeria </span></p><br><br><br><p><span>Shortlisting</span></p><br><br><p><strong><span>Direct contact or managing staff working with children?</span></strong></p><br><br><p><span>Yes. Some British Council customers may be under 18 years so appropriate police check required </span></p><br><br><br><p><span>N/A</span></p><br><br><p><strong><span>Notes</span></strong></p><br><br><p><span>Appropriate police check mandatory </span></p><br><br><p><span>Three satisfactory references required</span></p><br><br><br><p><span>Our normal opening hours are 8 am to 7 pm 7 days a week. The role will regularly require some evening work and may occasionally require a split shift. Some unsocial hours and weekend work may be required</span></p><br><br><br><p><strong><span>Person Specification:</span></strong></p><br><br><br><p><strong><span>Language requirements </span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good written and oral communication skills in English APTIS test (CEFR B2) and fluency in French and Arabic</span></li></ul><p><span>N/A</span></p><br><br><p><span>Shortlisting and interview</span></p><br><br><p><strong><span>Qualifications</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>High School Certificate</span></li></ul><ul><li><span>University degree</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Knowledge &amp; Experience</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Experience in a customer service and sales role </span></li></ul><ul><li><span>Tele-sales experience</span></li><li><span>Education sector experience</span></li><li><span>Knowledge of CRM</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Skills (if any)</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good communication skills and proven ability to build rapport with customers</span></li></ul><p><span>Shortlisting AND Interview</span></p><br><br><p><strong><span>British Council Behaviours</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Connecting with others (essential):</span></em></strong></p><br><br><p><span>Making regular opportunities to understand others better</span></p><br><br><br><p><strong><em><span>Creating shared purpose</span></em></strong><span> <strong><em>(essential)</em></strong></span></p><br><br><p><span>Communicating an engaging picture of how we can work together</span></p><br><br><br><p><strong><em><span>Making it happen (essential):</span></em></strong></p><br><br><p><span>Delivering clear results for the British Council</span></p><br><br><br><p><strong><em><span>Working together (essential): </span></em></strong></p><br><br><p><span>Establishing a genuinely common goal with others</span></p><br><br><br><p><strong><em><span>Being accountable (essential):</span></em></strong></p><br><br><p><span>Delivering my best work in order to meet my commitments</span></p><br><br><br><p><strong><em><span>Shaping the future (essential):</span></em></strong></p><br><br><p><span>Looking for ways in which we can do things better </span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><em><span>Performance management</span></em></p><br><br><p><strong><span>British Council Core Skills</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Communicating &amp; Influencing (Level 1) </span></em></strong></p><br><br><p><strong><span>Communicates clearly &amp; effectively: </span></strong><span>Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing. </span></p><br><br><br><p><strong><em><span>Analysing data and problems (Level 1)</span></em></strong></p><br><br><p><strong><span>Is systematic: </span></strong><span>Breaks down problems into a list of tasks to be done and decides on appropriate action<strong>. </strong></span></p><br><br><br><p><strong><em><span>Using technology (Level 1)</span></em></strong></p><br><br><p><strong><span>Operates as a basic user of information systems, digital and office technology: </span></strong><span>Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.</span></p><br><br><br><p><strong><em><span>Planning &amp; Organizing (Level 1)</span></em></strong></p><br><br><p><strong><span>Is methodical: </span></strong><span>Able to plan own work over short timescales for routine or familiar tasks and processes.</span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><strong><span>Prepared by: </span></strong></p><br><br><p><strong><span>Date:</span></strong></p><br><br><p><span>Priya Varma,</span><span>Regional Customer Management and Sales Lead</span></p><br><br><p><strong><em><span>13 April 2021</span></em></strong></p><br><br><br> </div>