وظائف مدير العمليات في الجزائر 2026 - مطلوب مدير عمليات

دوام كامل من ٥ إلى ٦ سنة تنقيب.كوم

مدير موارد بشرية

On-site - الجزائر - سطيف ٢٥ يونيو ٢٠٢٦

الإدارة

من ٠ إلى ٠ سنة Naukri Gulf

Production Manager

On-site - الجزائر - الجزائر العاصمة ١٠ يوليو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"><ul> <li>Production Manager</li><li> </li><li>Plan, organize and supervise production activities.</li> <li>Ensure compliance with deadlines, costs and quality objectives.</li> <li>To supervise and coordinate production teams.</li> <li>Ensure the proper functioning of equipment and the optimization of processes.</li> <li>To monitor compliance with quality, hygiene and safety standards.</li> <li>Monitor performance indicators and implement continuous improvement actions.</li> </ul> <ul> <li>Bachelor's degree (Bac+3) or Master's degree (Bac+5) in Industrial Engineering, Production, Maintenance or equivalent.</li> <li>Minimum 5 years of experience in a similar position.</li> <li>Good mastery of production management and continuous improvement tools.</li></ul></div></section>

من ١ إلى ٦ سنة Naukri Gulf

Operating Room Instrumentalist

On-site - الجزائر - الجزائر العاصمة ٢٧ يوليو ٢٠٢٦

الهندسة

Prepare the operating room and equipment. Assist the surgeon during the operation. Respect asepsis and safety rules. Perform counting of instruments and consumables. Participate in cleaning, sterilization, and equipment management.Desired Candidate ProfileState Nursing Diploma or equivalent. Instrumentation training desired. Team spirit, rigor, and reactivity.

من ٠ إلى ٠ سنة Naukri Gulf

Operations Manager

On-site - الجزائر - الجزائر العاصمة ١٢ يونيو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Planning and organization of operations. Supervision of operations. Resolution of problems that may arise during operations. Communication with suppliers and clients.</div></section><section>Desired Candidate ProfileUniversity degree bac +3/4 in finance and commerce. Young graduate (experience not required). Required skills for the operations manager position: Excellent organizational and time management skills. Ability to analyze and solve problems. Ability to work independently and as part of a team. Good analytical, writing and communication skills. Mastery of computer tools.</section>

من ٠ إلى ٠ سنة Naukri Gulf

Branch Manager

On-site - الجزائر - الجزائر العاصمة ٨ مايو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"><ul> <li>Supervise the general operation of the agency during the night shift</li> <li>Supervise and coordinate the night shift teams</li> <li>Ensure the monitoring of daily operations and adherence to objectives</li> <li>Monitor the application of internal procedures and safety instructions</li> <li>Managing unforeseen events, incidents, or complaints during the shift</li> <li>Ensuring continuity of activities between day and night shifts</li> <li>Prepare end-of-shift reports and transmit important information to management.</li> </ul> <ul> <li>Experience in team management or operational supervision</li> <li>Ability to work nights and manage pressure</li> </ul></div></section><section>Desired Candidate Profile<ul> <li>University degree or training in management or a similar field</li> </ul></section>

من ٠ إلى ٠ سنة Naukri Gulf

Reservation Manager

On-site - الجزائر - الجزائر العاصمة ٣٠ يونيو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Join a hotel that's part of the Accor network, a group that brings together more than 5,500 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Here, we believe in you and what you bring to the table. Opportunities for growth and development abound. Every project, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.The Reservations Manager is responsible for the strategic and operational management of the Reservations department at the Sofitel Thalassa Algiers Club des Pins. They ensure the optimization of accommodation revenue, the implementation of pricing strategies, and the performance of distribution channels, while guaranteeing a high level of customer service in accordance with Sofitel and Accor standards. They lead and develop the Reservations team to optimize conversion rates, sales quality, and the overall profitability of the hotel.Main Missions:Reservations service management<ul><li>Supervise the daily operations of the Reservations department and ensure compliance with standards and procedures.</li><li>Ensure the quality and consistency of information communicated to customers across all channels (telephone, email, OTA)</li><li>Ensure the optimization of request processing and the efficient management of call and email volumes.</li><li>Ensure the accuracy of reservations (prices, segments, customer profiles, conditions)</li><li>Respond to customer requests according to defined service standards</li></ul>Revenue management & distribution<ul><li>Implement pricing and sales strategies in coordination with the Revenue Manager</li><li>Track pick-up, booking trends and adjust sales priorities</li><li>Participate in the implementation of pricing offers (creation of rates, testing, internal communication)</li><li>Optimize sales through upselling and cross-selling</li><li>Ensuring a good understanding of market segments and distribution channels</li></ul>Reporting & analyse<ul><li>Contribute to the preparation of daily, weekly and monthly reports (production and activity)</li><li>Monitor key performance indicators (conversion, no-shows, cancellations, production per channel)</li><li>Analyze performance and propose improvement actions</li></ul>Team management<ul><li>Supervise and train the staff of the Reservations department</li><li>to regularly evaluate the performance of the teams</li><li>To develop the professional skills of employees (sales, tools, standards)</li><li>Oversee the presentation, attitude, and professionalism of the team.</li><li>develop schedules based on activity and budget</li></ul>Coordination & communication interne<ul><li>Ensure smooth communication with the Front Office, Sales, Revenue and Finance departments</li><li>Participate in briefings, meetings and training sessions</li><li>Ensure proper transmission of information (shifts, instructions, priorities)</li><li>Coordinate with other departments to ensure a seamless customer experience</li></ul>Other responsibilities<ul><li>Ensure compliance with security procedures and internal standards</li><li> </li></ul></div></section><section>Desired Candidate Profile<ul><li>University degree</li><li>Minimum 3 years of experience in a similar role or in customer service/reservations</li><li>Proven experience in a 4* or 5* hotel environment</li><li>Mastery of French and English (spoken and written)</li><li>Good mastery of computer tools (Microsoft Office: Word, Excel, Outlook, PowerPoint)</li><li>But sadly it is a PMS h loom (sometimes OPERA)</li><li>Good knowledge of distribution channels (OTA, GDS, corporate)</li><li>Leadership et comp tences manag riales</li><li>Excellent customer service skills</li><li>Strong organizational and analytical skills</li><li>Attention to detail and rigor</li><li>Team spirit and collaboration</li><li>Dynamism and proactivity</li><li>Ability to motivate and develop teams</li><li>Neat appearance and professional attitude</li><li>Results and performance orientation</li></ul></section>

من ٠ إلى ٠ سنة بيت.كوم

Rig Manager

On-site - الجزائر ٢٦ مايو ٢٠٢٦

النفط والغاز والطاقة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary The Rig Manager leads the day-to-day management of rig operations and personnel, ensuring safe, efficient, and compliant drilling activities. The role is responsible for supervising rig crews, maintaining operational readiness, and coordinating closely with drilling and maintenance teams to meet project objectives. Job Responsibilities 1 Manage daily rig operations, including drilling, maintenance, and safety compliance. Supervise and lead rig personnel to ensure high levels of performance and safety awareness. Coordinate rig mobilization, rig-up, and rig-down activities as required. Enforce adherence to HSE policies, well control procedures, and industry standards. Monitor rig equipment performance and oversee routine maintenance activities. Liaise with drilling supervisors, engineers, and contractors for operational alignment. Conduct regular safety meetings, inspections, and incident investigations. Manage rig inventory and ensure availability of necessary tools and spare parts. Report rig activities, incidents, and operational status accurately and timely. Identify and resolve operational issues promptly, escalating critical matters as needed. Job Responsibilities 2 Additional Responsibilities 3 Job Knowledge & Skills Strong knowledge of rig systems, drilling operations, and well control practices. Effective leadership and team management skills. Solid understanding of HSE requirements and safety culture enforcement. Good communication and problem-solving skills in a fast-paced environment. ERP knowledge preferably SAP functional skills are a requirement to be successful in this role (this point to be available for all roles that have SAP access) Job Experience Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus Competencies Agility AI Fluency Asset Management L4 Build High-Performing Teams Drilling Engineering L4 Leadership Logistics & Transportation Management L4 Provide Direction Quality Regulatory Compliance & Safety Standards L4 Resilience Safety Management L4 Education Bachelor's Degree in Engineering or any related field Certificate in any Related Technical Certificates or any related field </div>

من ٠ إلى ٠ سنة بيت.كوم

Branch Manager

On-site - الجزائر ١١ يونيو ٢٠٢٦

الإنشاءات والعقارات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Purpose of the Job The Branch Manager is responsible for leading and managing the Orange depot operations to achieve operational, service, safety and financial objectives. The role provides leadership across employees, Courier Franchisees (CFs), contractors and stakeholders to ensure operational excellence, cost optimisation, compliance, customer satisfaction and business performance. The role is accountable for driving operational efficiency, maintaining safety standards, ensuring compliance with the Aramex franchise system and supporting sustainable depot growth through strong leadership and performance management. Key Responsibilities <ul> <li>Lead day-to-day depot operations to meet service and performance targets</li> <li>Drive operational efficiency, productivity and cost control</li> <li>Lead, coach and develop a team of 10+ staff and contractors</li> <li>Build a high-performance, accountable and inclusive team culture</li> <li>Ensure compliance with WHS, Chain of Responsibility and company standards</li> <li>Monitor KPIs, identify improvement opportunities and implement solutions</li> <li>Manage stakeholder relationships, including franchisees and internal teams</li> <li>Support recruitment, onboarding and ongoing development of teams </li> </ul> To be successful in this role <ul> <li>Minimum 2 years’ experience in a senior operational leadership role</li> </ul> <ul> <li>Experience managing operational teams and performance outcomes</li> </ul> <ul> <li>Background in logistics, transport or distribution (preferred)</li> </ul> <ul> <li>Experience managing performance, compliance and team development</li> </ul> <ul> <li>Exposure to unions and industrial matters (preferred)</li> </ul> <ul> <li>Strong stakeholder engagement and influencing skills</li> </ul> <ul> <li>Proficiency in Microsoft Office and systems</li> </ul> <ul> <li>Understanding of WHS and Chain of Responsibility requirements</li> </ul> <ul> <li>Ability to lead change and continuous improvement initiatives</li> </ul> Leadership Behaviors Building Outstanding Teams Collaborate & break silos Execution & Accountability External focus Growth mindset Inclusion Innovation Setting a clear direction Simplification Skills Leadership Skills Project Management Coaching Decision Making Interpersonal Skills Time Management Conflict Resolution Innovative Skills Cross-Functional Collaboration </div>

من ٠ إلى ٠ سنة Naukri Gulf

Operations Manager - Wireline Weatherford International Oil Field Services

On-site - الجزائر - الجزائر العاصمة ٢٤ يونيو ٢٠٢٦

الهندسة

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">The Operations Manager Wireline is responsible for supporting the business through the planning, organisation, leadership and management of field operations with a strategic mindset and has an overall responsibility for safety, quality, and financial health of the operation. This includes managing risk, sales, service quality, personnel and business development and various functions such as accounting, purchasing, manufacturing, health & safety, and human resources.Responsibilities:<ul><li>Lead execution of all Wireline operational activities determining resource requirements (demand); crew utilisation, asset utilisation and inventory management to positively affect EBITDA</li><li>Ensure that the Wireline Product Line maintains its strategic focus on the provision of a quality service to customers</li><li>Ensures the organisation is optimally suited to deliver the best job execution with outstanding Service Quality and to systematically evaluate results obtained to further improve products and services.</li><li>Regularly assess the resources and support required to perform a safe and high-quality job and ensure strict adherence to Service Quality and Safety Standards</li><li>Fosters and leads continuous improvement initiatives to ensure that the internal process within the organisation meet the needs of the business</li><li>Conducts regular customer Service Quality Review meetings in conjunction with sales to ensure our services, products and technical support meet their complete satisfaction</li><li>Ensures customer Statement of Requirements details equipment verification and is translated into client Standard Operating Procedures</li><li>Maintain strong customer relationships, identify customer needs, and ensure alignment with sales on pricing for all bids and quotes; offer solutions, set and manage budgets, and ensure quality of job delivery</li><li>Provide technical support to field staff and customers prior to, during, and post job (briefing and debriefing)</li><li>Drive forward change initiatives which enhance business performance</li><li>Partner with sales in identifying and pursuing new business opportunities within the area</li><li>Oversee the creation of Delivery Tickets and that all End of Well (Job) data is recorded, reviewed and approved</li><li>Review and approve the final job summary in Weatherford Performance Tracking System; Maintaining strict adherence to Weatherford s Delivery Ticket Process and implementation and compliance with the usage of FieldFX (where applicable)</li><li>Manage equipment maintenance and modifications to remain in accordance with the latest Technical Manuals</li></ul></div></section><section>Desired Candidate Profile<ul><li>Minimum 7 years of Wireline Operations Experience of Cased Hole (preferred) or Open Hole</li><li>Minimum 3 years at management level</li><li>Experience in the execution of day to day operations and wireline related projects</li><li>Previous experience of working in Algeria would be an advantage</li><li>2+ years experience of P&L</li><li>Qualifications: Bachelor's degree in an Engineering discipline</li></ul></section>

من ٠ إلى ٠ سنة بيت.كوم

Operations Manager - Wireline

On-site - الجزائر ٢٤ يونيو ٢٠٢٦

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The Operations Manager Wireline is responsible for supporting the business through the planning, organisation, leadership and management of field operations with a strategic mindset and has an overall responsibility for safety, quality, and financial health of the operation. This includes managing risk, sales, service quality, personnel and business development and various functions such as accounting, purchasing, manufacturing, health & safety, and human resources. Responsibilities: <ul><li>Lead execution of all Wireline operational activities determining resource requirements (demand); crew utilisation, asset utilisation and inventory management to positively affect EBITDA </li><li>Ensure that the Wireline Product Line maintains its strategic focus on the provision of a quality service to customers </li><li>Ensures the organisation is optimally suited to deliver the best job execution with outstanding Service Quality and to systematically evaluate results obtained to further improve products and services.  </li><li>Regularly assess the resources and support required to perform a safe and high-quality job and ensure strict adherence to Service Quality and Safety Standards </li><li>Fosters and leads continuous improvement initiatives to ensure that the internal process within the organisation meet the needs of the business </li><li>Conducts regular customer Service Quality Review meetings in conjunction with sales to ensure our services, products and technical support meet their complete satisfaction </li><li>Ensure customer Statement of Requirements details equipment verification and is translated into client Standard Operating Procedures </li><li>Maintain strong customer relationships, identify customer needs, and ensure alignment with sales on pricing for all bids and quotes; offer solutions, set and manage budgets, and ensure quality of job delivery </li><li>Provide technical support to field staff and customers prior to, during, and post job (briefing and debriefing) </li><li>Drive forward change initiatives which enhance business performance </li><li>Partner with sales in identifying and pursuing new business opportunities within the area </li><li>Oversee the creation of Delivery Tickets and that all End of Well (Job) data is recorded, reviewed and approved </li><li>Review and approve the final job summary in Weatherford Performance Tracking System; Maintaining strict adherence to Weatherford’s Delivery Ticket Process and implementation and compliance with the usage of FieldFX (where applicable) </li><li>Manage equipment maintenance and modifications to remain in accordance with the latest Technical Manuals </li></ul>Requirements: <ul><li>Minimum 7 years of Wireline Operations</li><li>Experience of Cased Hole (preferred) or Open Hole </li><li>Minimum 3 years at management level </li><li>Experience in the execution of day to day operations and wireline related projects </li><li>Previous experience of working in Algeria would be an advantage </li><li>2+ years experience of P&L </li></ul>Qualifications: <ul><li>Bachelor’s degree in an Engineering discipline </li></ul> </div>

من ٠ إلى ٠ سنة Naukri Gulf

Guest Relations Manager

On-site - الجزائر - وهران ١٥ يونيو ٢٠٢٦

المبيعات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Celebrates successes and publicly recognizes the contributions of team members. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Maintaining Guest Services and Front Desk Goals Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Strives to improve service performance. Provides immediate assistance to guests as requested. Ensures employees understand customer service expectations and parameters. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Implementing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Manages payroll administration. Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Participates in employee progressive discipline procedures. Uses all available on the job training tools for employees. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Supervises on-going training initiatives and conducts training when appropriate. Participates in the employee performance appraisal process, providing feedback as needed. </div></section>

من ٠ إلى ٠ سنة بيت.كوم

Camp Manager

On-site - الجزائر ١٩ مايو ٢٠٢٦

الإدارة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary The Camp Manager is responsible in the management of employees accommodation and look after all camp aspects in terms of service, maintenance, furnishing, camp shifting, Safety and security, purchasing and operations to ensure that appropriate accommodations are given to the workers of the Company Job Responsibilities 1 Maintain records of all Company assets in the camps and perform an inventory to ensure proper monitoring. Conduct hygiene audits in the camp and kitchen. Assess and determine the need for repairs on the Company Camps and facilitate repair and maintenance to ensure safety. Manage to maintain camp rules and regulations in the unit in accordance with Company policies and procedures. Coordinate with HR department regarding any concerns of employees. Maintain records of all Company assets in the camps and perform inventory of the same to ensure proper monitoring. Ensure to conduct quarterly inventory and submit result to Line Manager; monthly maintenance and safekeeping of the Company assets and report on the same monthly. Job Responsibilities 2 Ensure 100% location knowledge of the Company assets within the camp and report monthly. Ensure to prepare daily report if even a single item is missing, damaged or need repair or replacement with summary reports every week. Reconcile with other Departments (e.g., LRD, etc.) regarding Labor Camp Attendance and Deployment to projects for check and balance such as Absences, Sicknesses, Non-Reporting to both Camp and Project site, etc. Ensure to conduct daily attendance reconciliation with another Department such as LRD, etc. as needed. Ensure a minimum or zero late attendance on transporting labors to project sites. Ensure daily record labors with frequent absences and note common excuses for non-attendance to projects. Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies Additional Responsibilities 3 Job Knowledge & Skills Knowledge of local employment laws/regulations sufficient to analyze proposed personnel policies. Knowledge of management and supervision of others. Have excellent written and verbal communication skills. Knowledge of facilities maintenance. Computer literate in Microsoft Office products (Word, Excel, PowerPoint, OneNote). ERP knowledge preferably SAP functional skills are a requirement to be successful in this role. Job Experience Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus Competencies Resilience Agility AI Fluency Quality Leadership Housekeeping L3 Camp Security L3 Incident Tracking and Problem Reporting L3 Maintenance Management L3 Camp Management L3 Education Bachelor's Degree in Human Resource or any related field </div>

من ٠ إلى ٠ سنة بيت.كوم

Business Operations Manager

On-site - الجزائر ٢٨ يوليو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> As a valued employee of the British Council, you already help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. You are part of our organisation in over 200 countries and territories and where we are on the ground in more than 100 countries. We connect. We inspire. Further Information  <ul><li>Number of positions: 1 </li><li>British Council Pay Band 7 </li><li>Employment Type: Indefinite Contract Local</li><li>Location: Alegria</li><li>Deadline to receive applications: 9th August 2026 </li><li>Candidates are expected to have the right to live and work in Alegria</li><li>Salary: DZD 195,000 Monthly gross salary</li></ul> Role Purpose: The Business Operations Manager will oversee the management of the business administration, local financial processes, estates, local administrative and human resources activities, as well as IT and security functions in Algeria. The role will ensure that British Council corporate standards and relevant polices/ procedures are met, and ensure that the business support team are efficiently and effectively deployed to support operations in achieving business objectives and ensuring compliance across Business Operations and all Algeria Departments. The role will ensure that team performance adds value to the delivery of objectives and to ensure that all risks, particularly financial compliance and business continuity are identified, monitored, managed and controlled. To support new initiatives and organisational change by providing appropriate advice, support, training and leadership to all operational teams, across Departments.  To be a key, and pro-active member of the Country Leadership Team (CLT) Main Accountabilities: Management <ul><li>Oversee and manage the entire Business Operations (BO) team.</li></ul><ul><li>Manage and monitor overhead budgets: this includes providing advice and decision support to the Country Director, explaining variances and making recommendations for adjustments/re-forecasting; also provide information for Exams and Teaching Centre business plans, forecasts and commentaries as necessary;</li></ul><ul><li>Regularly update cashflow projections according to rolling corporate schedule to support expected spend on business support services.</li></ul><ul><li>Promote and support our Equality, Diversity and Inclusion (EDI) policy in Algeria in coordination with the office EDI coordinator</li></ul><ul><li>Actively seek efficiency savings to improve KPls; ensure value for money through supplier negotiations; understand and extract data from the financial and business system (SAP) to analyse trends and recommend changes to enhance performance.</li></ul><ul><li>Conduct general induction for new joiners (incl. non-BOT staff).</li></ul><ul><li>Manage and update key local policies (e.g., office policies, mobile phone, etc.).</li></ul><ul><li>Monitor local Delegated Authorities.</li></ul> Relationship Management, Suppliers, and Services <ul><li>Manage contracts and services of outsourced providers for premises maintenance, accounting and payroll preparation, office cleaning, IT, transportation and premises security.</li></ul><ul><li>Manage vendor relationships to ensure quality and cost effective provision of services such as transport/travel, hotel, catering and hospitality, courier/post, real estate and landlord(s). All services are supported by strong compliance and control regime around contracts and purchase order processes.</li></ul><ul><li>Manage relationships with government, local law enforcement and embassies, as relevant, on regulatory compliance and security-related issues and ensure that country leadership team is properly briefed.</li></ul><ul><li>Oversee office wide procurement and contracts management in close coordination with from British Council's procurement unit, 'MarketPlace'</li></ul><ul><li>Manage event planning and execution/logistics.</li></ul><ul><li>Arrange travel for visitors and regional teams.</li></ul> Risk Management <ul><li>Co-ordinate crisis management planning, ensuring that contact lists and records are kept up to date and acting as a key member of the incident control team, if convened</li></ul><ul><li>Lead on development and testing of Business Continuity Plan (BCP); ensuring that plan is maintained and supports any off-site working arrangements that may become necessary.</li></ul><ul><li>Lead on management of top risks, scheduling quarterly and annual meetings to help fellow senior managers identify and develop mitigation plans for key risks to the business; draft templates for management discussion and Director's 'sign-off' as necessary.</li></ul><ul><li>Ensure that all children and vulnerable adults who we come into contact with through our work are properly respected and protected in full compliance with our global safeguarding and child protection policies; plans are in place to assure this.</li></ul><ul><li>Risk assessments for selected activity and our premises (incl partner premises where relevant) are conducted to inform planning and action and ensure safe and secure working environment.</li></ul><ul><li>Adequate insurance cover is in place linked to our global policy and supplemented locally as necessary.</li></ul><ul><li>Liaise with tax, accounting and legal advisors as necessary - locally and within British Council (region and HQ) - to ensure that status and tax affairs are properly managed and that we are compliant with local law.</li></ul><ul><li>Ensure that information governance and risk management (IGRM) policies are being followed and that our systems and practice are compliant particularly around use of personal data and serve as first point of contact with regional IGRM advisor.</li></ul><ul><li>Oversees stock checks (e.g. stationery, cleaning supplies, IELTS materials) by set deadlines to ensure appropriate controls meet separation of duty requirements</li></ul><ul><li>Support internal audit processes.</li></ul><ul><li>Act as the fraud focal point.</li></ul> Facilities and Estates Management <ul><li>Oversee office management including e.g. leases and renewals, moves and renovations, relationship with landlord</li></ul><ul><li>Monitor building and ground maintenance of all British Council rented properties and ensure office storage facilities are secure in compliance with British Council requirements and local legislation.</li></ul><ul><li>Implement yearly preventive building and ground maintenance schedules, ensuring timely action and reporting.</li></ul><ul><li>Ensure office services and supplier contracts (e.g. cleaning, IT, security) are delivered effectively in line with corporate standards.</li></ul><ul><li>British Council assets are properly accounted for and looked after, with inventories prepared and kept up-to-date; this includes any British Council assets in partner premises or rented properties (in the case of UK-appointed/international staff).</li></ul><ul><li>Travel policy and procedures including use of public transport/taxis are fit-for-purpose i.e. safe and efficient; and communicated to and adhered to by staff.</li></ul> Security <ul><li>Lead on the development of a security compliance regime for British Council Algeria operations, ensuring that security contingency plans are in place and evacuation or lockdown procedures are understood by staff and customers.</li></ul><ul><li>Manage security stakeholder relationships with outsourced security company, local authorities, British Embassy, Regional Security Director</li></ul><ul><li>Ensure that all security equipment and lifeline devices are accounted for and in good working order.</li></ul><ul><li>Ensure all incidents are investigated and reported appropriately.</li></ul><ul><li>Ensure that training and awareness-raising for staff and/or contractors is organized and provided as appropriate.</li></ul><ul><li>Oversee and develop security team if needed (currently outsourced)</li></ul><ul><li>Manage staff access control to premises.</li></ul><ul><li>Assess security measures in new offices/venues and partner schools.</li></ul><ul><li>Manage staff access/removal from Telephone Tree, SOLACE, Teams channels, and mailing lists.</li></ul><ul><li>Oversee public liability insurance management.</li></ul> On-site Finance Related Activities <ul><li>Oversee cash-handling and banking procedures; ensure cash policy is compliant with global British Council policies</li></ul><ul><li>Oversee petty cash policy and conduct petty cash spot checks</li></ul><ul><li>Check cash receipts from Customer Services with journals posted as required.</li></ul><ul><li>Manage relationship with bank, ensuring that adequate signatories are in place for cheque authorisation and/or approval of electronic transactions.</li></ul><ul><li>Oversee the BO team’s processing of off-system payments and urgent advances.</li></ul><ul><li>Safeguard and manage cheque books handover.</li></ul> Procurement & Contract Management <ul><li>Handle high-value procurement and tendering.</li></ul><ul><li>Manage key operations contracts.</li></ul><ul><li>Conduct due diligence and vendor screening.</li></ul><ul><li>Monitor and update Preferred Suppliers List and aggregate spend across departments.</li></ul><ul><li>Oversee finance payables and receivables, including off-system transactions.</li></ul><ul><li>Support FCCF.</li></ul><ul><li>Monitor PO GR IR.</li></ul> HR Operations & Mobility <ul><li>Supervise implementation of all HR Operations tasks that require to be performed locally, including admin support (relationship with Labour Inspectorate, employee files, preparation of documents, CNAS forms, payroll signatory coordination, medical insurance, etc.)</li></ul><ul><li>Coordinate work permit and residency submissions for foreign employees.</li></ul><ul><li>Assist with rent hunting, utilities setup, Wi-Fi, and lease management for foreign employees.</li></ul> Health & Safety <ul><li>Ensure safe and clean working environment for staff and customers in line with our health and safety standards, local law and audit recommendations.</li></ul><ul><li>Preventive maintenance schedule is developed and overseen.</li></ul><ul><li>Risk assessments are carried out and acted upon.</li></ul><ul><li>Training and awareness-raising for staff and/or contractors on safe working practices eg. first aid, fire safety, waste management etc.</li></ul><ul><li>Appropriate channels in place for staff to raise health and safety issues.</li></ul><ul><li>Ensure all incidents are investigated and reported appropriately.</li></ul> Role specific knowledge and experience: Minimum/essential <ul><li>Experience in managing and leading a team in an international context/ a multi-cultural organization.</li></ul><ul><li>Strong organizational skills with the ability to priorities tasks and meet deadlines in a complex event driven organization</li></ul><ul><li>Track record of building effective relationships with business leadership teams in the delivery of high quality and effective professional services</li></ul><ul><li>Experience of developing and managing a range of complex internal and external stakeholder relationships</li></ul><ul><li>Demonstrates excellent management of administration roles</li></ul><ul><li>Excellent understanding of business strategy and practices</li></ul> Desirable  <ul><li>Experience in management change</li></ul><ul><li>Working in both public, not for profit and private sector organizations</li></ul><ul><li>Experience of working in a matrix management structure.</li></ul> Education Bachelor’s degree in business management or relevant field  Language The British Council systems and global processes operate in English. Written and verbal proficiency in English is required”  Working Arabic and/or French is highly desirable.  Please note that all applications should be submitted in English only. It is advisable to apply in advance to avoid any technical issues at the last moment. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org </div>

من ٠ إلى ٠ سنة Naukri Gulf

Fleet Manager

On-site - الجزائر - الجزائر العاصمة ١٥ يوليو ٢٠٢٦

الهندسة

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Fleet Manager Operational management of the park <ul> <li>Ensure daily monitoring of vehicles (assignments, availability, returns)</li> <li>Track claims, breakdowns and incidents</li> <li>to be the point of contact for employees regarding their vehicle-related needs</li> <li>Exchanges with teams in France regarding movements, needs, etc.</li> </ul> Administrative and contractual management <ul> <li>Monitor rental agreements</li> <li>Prepare for vehicle renewals and returns</li> <li>Maintaining relationships with rental companies and service providers</li> <li>Manage contract amendments and modifications</li> <li>Place orders in the ERP</li> <li>Invoice validation</li> <li>Tracking claims, insurance matters, and administrative vehicle files</li> <li>Ensure the installation and operation of the chips on the vehicles.</li> </ul> Financial monitoring and cost optimization <ul> <li>Check the invoices (rental companies, fuel, maintenance)</li> <li>Analyze the fleet costs (TCO, consumption, accident rate)</li> <li>Propose optimization actions</li> <li>Participate in the development and monitoring of the vehicle fleet budget</li> <li>Calculation of AEN</li> </ul> Technical and regulatory monitoring <ul> <li>Plan and monitor maintenance, technical inspections and repairs</li> <li>Ensure compliance with legal obligations (insurance, conformity)</li> <li>Ensure the updating of park data (files, tools, ERP)</li> </ul> Reporting et am lioration des process <ul> <li>Update the park tracking spreadsheets</li> <li>Produce regular reports (costs, fleet status, incidents)</li> <li>Identify and implement management improvements</li> <li>Participate in defining and ensuring compliance with the Car Policy in collaboration with the relevant contact person in France.</li> </ul> <ul> <li>University level (Bachelor's +3/Bachelor's +4)</li> <li>Knowledge of fleet management</li> <li>Administrative and contractual management</li> <li>My proficiency in Excel (tracking, dashboards)</li> <li>Ideally, knowledge of tax aspects (training in French law (TVS, benefits in kind))</li> <li>Analytical capacity (costs, fleet performance)</li> <li>Speaks perfect French</li></ul></div></section>

من ٠ إلى ٠ سنة Naukri Gulf

Rooms Division Manager

On-site - الجزائر - الجزائر العاصمة ٢٧ مايو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">The Rooms Division Manager is responsible for the management and coordination of all hotel accommodation-related operations, primarily including Reception, Housekeeping, and Guest Services. He/She ensures a luxury customer experience, optimizes the department's operational and financial performance, while ensuring compliance with hotel and brand standards. Main Missions: operational management <ul> <li>Supervise all operations of the Accommodation Department.</li> <li>To guarantee the quality of the reception, stay and departure of clients.</li> <li>Ensure compliance with service standards and operational procedures.</li> <li>To ensure effective coordination between the different departments of the hotel.</li> <li>Check the quality of rooms and public spaces.</li> <li>Managing sensitive situations and customer complaints.</li> </ul> Team Management <ul> <li>Supervise the heads of the following departments: Front office, customer relations and Housekeeping. </li> <li>Recruiting, training, supporting and evaluating employees.</li> <li>Develop a service culture geared towards customer satisfaction.</li> <li>Develop schedules and optimize team organization.</li> <li>Ensuring the motivation and development of talent</li> </ul> Administrative and financial management <ul> <li>Develop and monitor the department's budget</li> <li>Controlling operating costs and optimizing profitability.</li> <li>Analyze performance indicators (occupancy, customer satisfaction, productivity, costs).</li> <li>Participate in the revenue management strategy in coordination with the teams concerned.</li> <li>Ensure the monitoring of inventories and purchases related to accommodation operations.</li> </ul> Customer satisfaction & quality <ul> <li>To guarantee a customer experience that meets brand standards.</li> <li>Monitor customer satisfaction scores and implement action plans.</li> <li>Participate in quality audits and internal inspections.</li> <li>Ensure compliance with hygiene, safety and security standards.</li> </ul></div></section><section>Desired Candidate ProfileDesired Profile <ul> <li>Higher education in hospitality, tourism or management.</li> <li>Over 10 years of experience in the hotel industry and a minimum of 4 years in a similar position.</li> <li>Excellent knowledge of hotel operations.</li> <li>Mastery of hotel management tools and software.</li> <li>Knowledge of the standards of international luxury hotel chains.</li> <li>Excellent command of French and English, any other language mastery would be an asset.</li> </ul> Required skills <ul> <li>Leadership and team management</li> <li>Customer service orientation</li> <li>Excellent organizational skills</li> <li>Operational and financial management</li> <li>Communication and diplomacy</li> <li>Analytical and decision-making skills</li> <li>Managing priorities and stress</li> </ul></section>

من ٠ إلى ٠ سنة بيت.كوم

Reservation Manager

On-site - الجزائر ٢٩ يونيو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description de l'entreprise Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète. Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort. Description du poste Le/La Reservation Manager est responsable de la gestion stratégique et opérationnelle du service Réservations au Sofitel Thalassa Algiers Club des Pins. Il/Elle veille à l’optimisation des revenus hébergement, à l’application des stratégies tarifaires et à la performance des canaux de distribution, tout en garantissant un haut niveau de service client conforme aux standards Sofitel et Accor. Il/Elle encadre et développe l’équipe Réservations afin d’optimiser le taux de conversion, la qualité des ventes et la rentabilité globale de l’hôtel. Principales Missions :  Gestion du service Réservations <ul><li>Superviser les opérations quotidiennes du service Réservations et garantir le respect des standards et procédures</li><li>Assurer la qualité et la cohérence des informations communiquées aux clients sur tous les canaux (téléphone, email, OTA)</li><li>Veiller à l’optimisation du traitement des demandes et à la gestion efficace des volumes d’appels et emails</li><li>Garantir l’exactitude des réservations (tarifs, segments, profils clients, conditions)</li><li>Répondre aux demandes clients selon les standards de service définis</li></ul>Revenue management & distribution <ul><li>Mettre en œuvre les stratégies tarifaires et commerciales en coordination avec le Revenue Manager</li><li>Suivre le pick-up, les tendances de réservation et ajuster les priorités de vente</li><li>Participer à la mise en place des offres tarifaires (création des rates, tests, communication interne)</li><li>Optimiser les ventes via upselling et cross-selling</li><li>Assurer une bonne maîtrise des segments de marché et des canaux de distribution</li></ul>Reporting & analyse <ul><li>Contribuer à la préparation des rapports quotidiens, hebdomadaires et mensuels (production et activité)</li><li>Suivre les indicateurs clés de performance (conversion, no-show, cancellations, production par canal)</li><li>Analyser les performances et proposer des actions d’amélioration</li></ul>Management de l’équipe <ul><li>Encadrer et former les collaborateurs du service Réservations</li><li>Évaluer régulièrement la performance des équipes</li><li>Développer les compétences métier des collaborateurs (vente, outils, standards)</li><li>Superviser la présentation, l’attitude et le professionnalisme de l’équipe</li><li>Élaborer les plannings en fonction de l’activité et du budget</li></ul>Coordination & communication interne <ul><li>Assurer une communication fluide avec les départements Front Office, Sales, Revenue et Finance</li><li>Participer aux briefs, réunions et formations</li><li>Veiller à une bonne transmission des informations (shift, consignes, priorités)</li><li>Coordonner avec les autres départements pour garantir une expérience client fluide</li></ul>Autres responsabilités <ul><li>Veiller au respect des procédures de sécurité et des normes internes</li><li>Maintenir un haut niveau de présentation et de professionnalisme</li><li>Signaler les dysfonctionnements techniques et suivre leur résolution</li></ul> Qualifications <ul><li>Diplôme universitaire</li><li>Minimum 3 ans d’expérience dans un poste similaire ou dans les services clients/réservations</li><li>Expérience confirmée en environnement hôtelier 4* ou 5*</li><li>Maîtrise du français et de l’anglais (oral et écrit)</li><li>Bonne maîtrise des outils informatiques (Microsoft Office : Word, Excel, Outlook, PowerPoint)</li><li>Maîtrise d’un PMS hôtelier (idéalement OPERA)</li><li>Bonne connaissance des canaux de distribution (OTA, GDS, corporate)</li><li>Leadership et compétences managériales</li><li>Excellent sens du service client</li><li>Forte capacité d’organisation et d’analyse</li><li>Sens du détail et rigueur</li><li>Esprit d’équipe et collaboration</li><li>Dynamisme et proactivité</li><li>Capacité à motiver et développer les équipes</li><li>Présentation soignée et attitude professionnelle</li><li>Orientation résultats et performance</li></ul> </div>

من ٠ إلى ٠ سنة Naukri Gulf

IT Manager

On-site - الجزائر - الجزائر العاصمة ٢٥ يونيو ٢٠٢٦

تكنولوجيا المعلومات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Participate in defining the strategy and objectives for IT development. Ensure the organization, monitoring, and validation of IT developments. Implement development projects based on user needs. Manage the IT department's budget: ensure control of budgets related to information system upgrades. Plan department activities and ensure adherence to schedules. Install, maintain, and secure the operating and information system. Define the maintenance policy for the computer fleet. Supervise the purchase of IT equipment and software according to expressed needs. Supervise the information network infrastructure and guarantee its operation and security. Define the standards for databases, tools, systems, and networks. Plan maintenance schedules. Define information system quality and security procedures. Identify and address employee needs. Define all internal communication methods necessary for the implementation of new IT projects. Stay informed about technological developments and proactively propose solutions to management. ERP implementation.</div></section><section>Desired Candidate ProfileMaster's degree (or equivalent) in Computer Science. Minimum of 5 years of experience in a similar role. Excellent knowledge of applications and technologies. Thorough understanding of security standards and current cybersecurity risks. Proficient in multi-project management methodologies. Strong interpersonal and listening skills. Proactive and innovative. Excellent written and verbal communication skills. Fluency in technical English.</section>

من ٠ إلى ٠ سنة Naukri Gulf

Retail Marketing Product Manager

On-site - الجزائر - الجزائر العاصمة ١٣ مايو ٢٠٢٦

المبيعات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">THE POSITIONWe are looking for an experienced Retail Marketing Product Manager to join our office in Algiers and take charge of the marketing for our supermarket chain.You play a key role in implementing the in-store sales and marketing strategy, ensuring that each point of sale is an attractive, dynamic space that reflects the brand's values. You design, manage, and optimize marketing initiatives to increase foot traffic, boost sales, and build customer loyalty.Passionate about marketing, retail sales, innovation and digital? Join a young and dynamic team! YOUR MISSIONDefine and implement the annual marketing promotion plan to boost in-store sales throughout the year.Manage promotional campaigns (product launches, sales highlights, seasonal events, etc.) in coordination with the purchasing, operations and store management teams.Manage the production and deployment of marketing materials: store displays, POS displays, signage, flyers, newsletters , etc.Strengthen our digital visibility through paid advertising campaigns (Facebook, Instagram, etc.) and animation of our social media pages in close collaboration with the group marketing teams.Deploy in-store promotional activities and events in partnership with suppliers .Actively work to improve the customer experience and satisfaction in store: quality of the offer, hygiene, pricing, signage, shopping journey… and ensure regular reporting .Design customer loyalty and activation operations in stores and collaborate with field teams to ensure consistent and high-quality execution of marketing actions.Active participation in the strategic and marketing repositioning of the supermarket chainMonitor market trends and competitor actions to inform strategic thinking.Measure the impact of the actions implemented (traffic, revenue, participation rate, ROI…) and propose areas for optimization .YOUR PROFILEGraduate with a Bac +4/5 in marketing, commerce, management or equivalent.Proven experience (minimum 3 to 5 years) in operational marketing, retail, mass distribution or FMCG .Essential field experience: you understand the challenges of a point of sale and the expectations of customers in store.Solid mastery of point-of-sale marketing levers : sales promotion, POS advertising, merchandising, promotions, signage…Comfortable with data analysis: KPI tracking, reporting, ROI, market research.Excellent ability to manage cross-functional projects and collaborate with multidisciplinary teams. Very good interpersonal skills: comfortable communicating with internal teams as well as external partners.Keen business acumen and customer focus .Creative, proactive, and a source of ideas. Organized and meticulous.Aptitude for digital technology , innovation and working in a dynamic environment.<ul> </ul></div></section><section>Desired Candidate Profile <ul> </ul></section>

من ٠ إلى ٠ سنة Naukri Gulf

Front Office Manager

On-site - الجزائر - الجزائر العاصمة ٢٢ مايو ٢٠٢٦

المبيعات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</div></section><section>Desired Candidate ProfileEducation and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</section>

من ٠ إلى ٠ سنة بيت.كوم

Guest Relation Manager

On-site - الجزائر ١٢ يونيو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE  Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Celebrates successes and publicly recognizes the contributions of team members. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Maintaining Guest Services and Front Desk Goals • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department. Ensuring Exceptional Customer Service  • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Serves as a leader in displaying outstanding hospitality skills. • Sets a positive example for guest relations. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Strives to improve service performance. • Provides immediate assistance to guests as requested. • Ensures employees understand customer service expectations and parameters. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. Implementing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. • Manages payroll administration. Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Participates in employee progressive discipline procedures. • Uses all available on the job training tools for employees. • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Supervises on-going training initiatives and conducts training when appropriate. • Participates in the employee performance appraisal process, providing feedback as needed. Additional Responsibilities  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Maintains high visibility in public areas during peak times. • Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. • Performs Front Desk duties in high demand times. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.  At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. </div>

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Rooms Division Manager

Reservation Manager

IT Manager

Retail Marketing Product Manager

Front Office Manager

Guest Relation Manager

أصحاب المواقع

أصحاب العمل

الباحثين عن عمل

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