وظائف محلل مالي في الجزائر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Senior HRBP</strong></p><br><br> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p><br><br> <p><strong>DHL Global Forwarding </strong>– Algeria has an opening for a <strong>Senior HRBP</strong> where you will develop and administer various HR processes and policies by providing day-to-day HR support and solutions to attract, manage, develop, motivate and retain employees to achieve business objectives in line with business needs, overarching HR plans/ policies, best practices and current legislation.</p><br><br> <p><strong>In this Senior HRBP position </strong></p><br><br> <ul> <li>You will act as a consultant, advising Business Managers and employees on various HR disciplines at the local level.</li> <li>You will undertake a broad range of HR activities across the employee lifecycle, including complex and non-routine matters that require background research, such as providing legal guidance and analyzing data trends.</li> <li>You will support managers throughout the hiring process, including recruitment, contract management, and onboarding of new employees.</li> <li>You will facilitate the delivery of employee development initiatives and drive employee career development programs.</li> <li>You will conduct performance reviews, preparatory discussions, and performance calibration meetings with managers in line with the defined Performance Management process.</li> <li>You will stay up to date with the latest developments in the HR industry and labor legislation.</li> <li>You will enhance awareness of, and ensure compliance with, company policies, procedures, legal requirements, and regulatory obligations.</li> <li>You will connect with and influence other specialist departments and third parties, such as external service providers.</li> <li>You will influence and persuade others to adopt new concepts, practices, and approaches.</li> <li>You will build strong and trusted cross-functional relationships with DHL managers.</li> <li>You will understand the interests and concerns of customers and key stakeholders, and provide appropriate advice and guidance to direct reports, customers, and key stakeholders.</li> <li>You will provide technical HR guidance and support to line managers and employees.</li> </ul> <p><strong>Now, here’s what we need from you</strong></p><br><br> <p><strong>Education Level</strong></p><br><br> <ul> <li>Bachelor’s Degree</li> <li>HR Certification</li> </ul> <p><strong>Experience Level</strong></p><br><br> <ul> <li>More than 4 years of HR experience</li> <li>Exposure across all key aspects of HR processes, including Talent Management, Compensation &amp; Benefits (C&amp;B), Employee Relations (ER), and Industrial Relations (IR)</li> <li>Strong business understanding and commercial awareness</li> <li>Proven experience in building and maintaining effective stakeholder relationships</li> <li>Proven experience in delivering organizational change and transformation projects</li> </ul> <p><strong>We offer:</strong></p><br><br> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p><br><br> <p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html</p><br><br> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p><br><br> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p><br><br> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><br><br> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect &amp; Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p><br><br> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p><br><br> <p> #LI-MEA</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Spa Sales and Marketing Strategy<br>• Identifies and recommends new products and product enhancements to remain competitive in the market.<br>• Creates and coordinating special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.<br>• Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.<br>• Ensures spa services are included in all property-related marketing and advertising.<br>Managing Spa Operations and Budgets<br>• Selects vendors for spa retail operations and managing contract agreements.<br>• Oversees retail product research, product selection and purchasing, product display.<br>• Manages supply inventories and purchasing control, including uniforms.<br>• Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.<br>• Maintains cleanliness of spa and related areas and equipment.<br>Managing Spa Revenue Management Strategy<br>• Monitors and Manages the payroll function.<br>• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.<br>• Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.<br>Providing and Ensuring Exceptional Customer Service<br>• Investigates reports and follows-up on guest incidents.<br>• Ensures corrective measures are implemented to prevent a reoccurrence.<br>• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Establishes guidelines so employees understand expectations and parameters.<br>• Observes service behaviors of employees and provides feedback to individuals and/or managers.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>• Strives to improve service performance.<br>Conducting Human Resources Activities<br>• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.<br>• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>• Administers the performance appraisal process for direct report managers.<br>• Develops business goals and creates appropriate development plans.<br>• Assists employees based on their individual strengths, development needs, career aspirations and abilities.<br>• Establishes and maintains open, collaborative relationships with employees and Ensuring employees do the same within the team.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures employees are treated fairly and equitably.<br>• Strives to improve employee retention.<br>• Brings issues to the attention of Human Resources as necessary.<br>• Manages employee progressive discipline procedures for areas of responsibility.<br>• Ensures property policing are administered fairly and consistently.<br>• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supporting the Peer Review Process.<br>• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicating expectations, recognizes performance, and produces desired business results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Office/Unit/Project Description&nbsp; &nbsp;</strong></p><br> <br> <p>Le Programme des Nations Unies pour le développement (PNUD) appuie les efforts du Gouvernement algérien en matière de gouvernance démocratique, de justice et d’État de droit, conformément au Cadre de Coopération pour le Développement Durable (CCDD 2023–2027) et aux Objectifs de Développement Durable, notamment les ODD 5 (égalité des genres) et 16 (paix, justice et institutions efficaces).&nbsp;</p><br> <br> <p>Dans ce cadre, le PNUD met en œuvre plusieurs projets en partenariat avec le Ministère de la Justice, la Direction Générale de l’Administration Pénitentiaire et de la Réinsertion (DGAPR) ainsi que la Cour Constitutionnelle, visant à renforcer l’accès à la justice, promouvoir les droits humains et soutenir l’intégration de l’approche genre dans les politiques publiques.&nbsp;</p><br> <br> <p>Les principales interventions incluent :&nbsp;</p><br> <br> <p><strong>1.Projet « Appui à la réinsertion sociale des détenus – phase 2 (PARSD) »</strong>&nbsp;</p><br> <br> <p>Le projet vise à augmenter les chances de réinsertion sociale des détenus, notamment les détenus radicalisés et les femmes détenues, en accompagnant la DGAPR dans :&nbsp;</p><br> <br> <ul> <li>le renforcement de la coopération entre les services d’évaluation et d’orientation et les services extérieurs,&nbsp;</li> </ul> <br> <ul> <li>la mise en place de conditions adaptées à la prise en charge des détenus radicalisés,&nbsp;</li> </ul> <br> <ul> <li>le renforcement de la prise en charge spécifique des femmes détenues,&nbsp;</li> </ul> <br> <ul> <li>et le développement de l’écosystème de la réinsertion sociale post‑carcérale&nbsp;</li> </ul> <br> <p><strong>2.Projet « Soutien à la carrière des femmes magistrates en Algérie »</strong>&nbsp;</p><br> <br> <p>Le projet vise à créer un environnement favorable à l’évolution professionnelle des femmes magistrates, en levant les obstacles à leur accès aux postes de responsabilité, à travers :&nbsp;</p><br> <br> <ul> <li>la promotion d’évolutions structurelles et de pratiques institutionnelles inclusives,&nbsp;</li> </ul> <br> <ul> <li>le développement de programmes de renforcement de capacités et de mentorat,&nbsp;</li> </ul> <br> <ul> <li>et le renforcement de la coopération internationale pour le partage de bonnes pratiques&nbsp;</li> </ul> <br> <p>Il contribue à l’objectif d’une justice plus inclusive, représentative et efficace.&nbsp;</p><br> <br> <br> <p><strong>3.Projet « Appui à la Cour constitutionnelle »</strong>&nbsp;</p><br> <br> <p>Ce projet vise à renforcer les capacités institutionnelles de la Cour constitutionnelle et à soutenir son rôle dans la consolidation de l’État de droit, notamment à travers :&nbsp;</p><br> <br> <ul> <li>l’appui au renforcement des capacités techniques et institutionnelles,&nbsp;</li> </ul> <br> <ul> <li>l’amélioration des pratiques et mécanismes liés au contrôle de constitutionnalité,&nbsp;</li> </ul> <br> <ul> <li>et le développement d’activités de formation, d’échange et de coopération visant à renforcer la performance et la visibilité de l’institution.&nbsp;</li> </ul> <br> <p>Ces projets contribuent à renforcer l’État de droit, à promouvoir des institutions inclusives et à soutenir la participation effective des acteurs institutionnels dans les domaines de la justice, de la gouvernance et des droits humains.&nbsp;</p><br> <br> <p>Dans ce contexte, le PNUD recrute un(e) Project Associate chargé(e) d’assurer un appui renforcé à la gestion administrative, financière et opérationnelle de ces projets du programme Justice et Etat de droit.&nbsp;</p><br> <br> <p><strong>Scope of WORK</strong>&nbsp;</p><br> <br> <p>Sous la supervision directe de l’Analyste de Programme, le/la Project Associate assure un appui à la gestion quotidienne des projets du Programme Justice et État de droit, en garantissant la mise en œuvre efficace des activités, ainsi que le respect des procédures administratives, financières et de passation des marchés du PNUD.&nbsp;</p><br> <br> <p>Il/elle contribue à la gestion opérationnelle des projets, au suivi des activités, au contrôle budgétaire et à la coordination avec les partenaires, afin d’assurer une exécution fluide et conforme des résultats attendus.&nbsp;</p><br> <br> <p><strong>1.Appui à la mise en œuvre des projets et gestion administrative</strong>&nbsp;</p><br> <br> <ul> <li>Assurer le suivi quotidien de la mise en œuvre des projets conformément aux plans de travail approuvés et aux résultats attendus ;&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Contribuer à la préparation des rapports d’avancement trimestriels et annuels et veiller à leur soumission dans les délais ;&nbsp;&nbsp;</li> </ul> <br> <ul> <li>&nbsp;Assurer la gestion et l’archivage des documents des projets, et maintenir des dossiers organisés et conformes aux procédures du PNUD ;&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Préparer les correspondances administratives et les notes internes ;&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Assurer l’appui logistique et administratif à l’organisation des réunions, ateliers, formations et autres activités ;&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Coordonner avec les unités concernées du PNUD sur les questions administratives et assurer le suivi des actions ;&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Participer aux réunions de coordination des projets et assurer le suivi des décisions prises.&nbsp;</li> </ul> <br> <br> <p><strong>2.Gestion financière et budgétaire</strong>&nbsp;</p><br> <br> <ul> <li>Contribuer à l’élaboration et à la révision des plans de travail annuels (AWP) et des budgets, y compris l’analyse des besoins financiers et des projections ;&nbsp;</li> </ul> <br> <ul> <li>Assurer le suivi budgétaire des projets, y compris le suivi des dépenses, des engagements et de la disponibilité des fonds, et signaler tout écart ;&nbsp;</li> </ul> <br> <ul> <li>Vérifier la conformité des dépenses avec les règles, procédures et politiques du PNUD ;&nbsp;</li> </ul> <br> <ul> <li>Appuyer le traitement et la vérification des demandes de paiement, en veillant à la complétude des pièces justificatives ;&nbsp;</li> </ul> <br> <ul> <li>Assurer le suivi des avances de fonds et leur régularisation dans les délais ;&nbsp;</li> </ul> <br> <ul> <li>Maintenir un système interne de suivi des dépenses garantissant l’exactitude des transactions financières ;&nbsp;</li> </ul> <br> <ul> <li>Identifier et corriger les anomalies financières (transactions non validées, erreurs budgétaires, incohérences) ;&nbsp;</li> </ul> <br> <ul> <li>Maintenir des dossiers financiers précis et complets pour les besoins de reporting et d’audit ;&nbsp;</li> </ul> <br> <p><strong>3.Appui aux achats et à la logistique</strong>&nbsp;</p><br> <br> <ul> <li>Appuyer la mobilisation des biens et services nécessaires à la mise en œuvre des activités conformément aux procédures du PNUD ;&nbsp;</li> </ul> <br> <ul> <li>Préparer les documents d’achats, y compris les termes de références et les spécifications techniques ;&nbsp;</li> </ul> <br> <ul> <li>Assurer la liaison avec les fournisseurs et prestataires de services et suivre l’exécution des contrats ;&nbsp;</li> </ul> <br> <ul> <li>Coordonner les aspects logistiques des activités (réunions, ateliers, formations, événements) ;&nbsp;</li> </ul> <br> <ul> <li>Assurer le suivi et l’archivage approprié des dossiers d’achats et contrats.&nbsp;</li> </ul> <br> <p><strong>4.Coordination du projet et gestion des partenariats</strong>&nbsp;</p><br> <br> <ul> <li>Appuyer l’organisation des Comités de Pilotage et des Comités de Coordination des projets ;&nbsp;</li> </ul> <br> <ul> <li>Assurer la liaison avec les partenaires, les parties prenantes et les membres des comités sous la supervision de l’Analyste de programme ;&nbsp;</li> </ul> <br> <br> <ul> <li>Assurer le suivi de la mise en œuvre des décisions prises lors des réunions de coordination ;&nbsp;</li> </ul> <br> <ul> <li>Maintenir une communication efficace avec les unités concernées du PNUD et les partenaires.&nbsp;</li> </ul> <br> <p><strong>5.Appui à la clôture des projets</strong>&nbsp;</p><br> <br> <ul> <li>Contribuer à la préparation du rapport final de révision des projets ;&nbsp;</li> </ul> <br> <ul> <li>Appuyer le transfert des équipements, documents et actifs aux bénéficiaires nationaux conformément aux procédures du PNUD ;&nbsp;</li> </ul> <br> <ul> <li>Préparer les documents de clôture, notamment les formulaires CDR/FACE pour signature des partenaires ;&nbsp;</li> </ul> <br> <ul> <li>Veiller à la finalisation correcte des aspects administratifs et financiers liés à la clôture des projets.&nbsp;</li> </ul> <br> <p><strong>6.Intégration du genre et appui technique</strong>&nbsp;</p><br> <br> <ul> <li>Appuyer l’Analyste de programme sur les questions liées au genre et contribuer à l’intégration de l’approche genre dans les activités du projet ;&nbsp;</li> </ul> <br> <ul> <li>Participer à la mise en œuvre des politiques du PNUD en matière d’égalité de genre ;&nbsp;</li> </ul> <br> <ul> <li>Contribuer aux analyses genre et à leur intégration dans les dimensions programmatiques et opérationnelles ;&nbsp;</li> </ul> <br> <ul> <li>Appuyer l’organisation d’activités de sensibilisation, de formation et de renforcement des capacités sur le genre ;&nbsp;</li> </ul> <br> <ul> <li>Contribuer au processus du label « Gender Equality Seal » et aux initiatives de prévention du harcèlement sexuel ;&nbsp;</li> </ul> <br> <ul> <li>Fournir un appui technique aux partenaires (gouvernement, agences des Nations unies, etc.) sur les questions de genre.&nbsp;</li> </ul> <br> <p><strong>7.Appui au rôle d’assurance projet</strong>&nbsp;</p><br> <br> <ul> <li>Appuyer l’Analyste de programme dans les fonctions d’assurance projet, notamment :&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Assurer une liaison efficace avec les membres du Comité de Pilotage ;&nbsp;</li> </ul> <br> <br> <ul> <li>Contribuer à l’identification et au contrôle des risques du projet ;&nbsp;</li> </ul> <br> <ul> <li>Veiller à l’alignement entre la stratégie du projet et sa mise en œuvre ;&nbsp;</li> </ul> <br> <ul> <li>Assurer la cohérence avec le Programme de Pays du PNUD ;&nbsp;</li> </ul> <br> <ul> <li>Contribuer à la durabilité des projets ;&nbsp;</li> </ul> <br> <ul> <li>Faciliter les communications internes et externes ;&nbsp;</li> </ul> <br> <ul> <li>Veiller au respect des règles, procédures et politiques du PNUD ;&nbsp;</li> </ul> <br> <ul> <li>Assurer le suivi des décisions du Comité de Pilotage et des révisions du document de projet.&nbsp;</li> </ul> <br> <p><strong>8.Gestion des connaissances et renforcement des capacités</strong>&nbsp;</p><br> <br> <ul> <li>Appuyer l’organisation de formations, ateliers et activités de renforcement des capacités impliquant les parties prenantes ;&nbsp;</li> </ul> <br> <ul> <li>Identifier, documenter et capitaliser les bonnes pratiques et les leçons apprises ;&nbsp;</li> </ul> <br> <ul> <li>Contribuer au partage des connaissances et à la participation aux réseaux et communautés de pratiques ;&nbsp;</li> </ul> <br> <ul> <li>Appuyer le développement de produits de connaissance et de mécanismes de diffusion pour renforcer la visibilité et l’impact du projet.&nbsp;</li> </ul> <br> <p>Le/la titulaire exécute toute autre tâche relevant de son profil fonctionnel jugée nécessaire pour le bon fonctionnement des projets, du bureau et de l’organisation.&nbsp;</p><br> <br> <p><strong>Institutional Arrangement&nbsp;</strong></p><br> <br> <p>Sous la supervision directe de l’Analyste du programme, l’Associé(e) au projet travaillera sous sa responsabilité et rendra compte directement à celui-ci/celle-ci. Il/elle collaborera étroitement avec l’équipe du projet ainsi qu’avec les unités du Bureau pays du PNUD afin d’assurer la bonne exécution des tâches administratives et de gestion financière du projet, conformément aux politiques, procédures et normes du PNUD.&nbsp;</p><br> <br> <p><strong>Competencies&nbsp;</strong></p><br> <br> <br> <p><strong>Core</strong>&nbsp;</p><br> <br> <br> <br> <p><strong>Atteindre des résultats</strong>&nbsp;</p><br> <br> <br> <p>Niveau 1 : Planifie et suit son propre travail, prête attention aux détails et fournit un travail de qualité dans les délais impartis.&nbsp;</p><br> <br> <br> <br> <p><strong>Innover</strong>&nbsp;</p><br> <br> <br> <p>Niveau 1 : Ouvert(e) aux idées créatives et aux risques connus, adopte une approche pragmatique de résolution de problèmes et cherche à apporter des améliorations.​&nbsp;</p><br> <br> <br> <br> <p><strong>Apprendre en continu</strong>&nbsp;</p><br> <br> <br> <p>Niveau 1 : Fait preuve d’ouverture d’esprit et de curiosité, partage ses connaissances, apprend de ses erreurs et sollicite des retours.&nbsp;</p><br> <br> <br> <br> <p><strong>S’adapter avec agilité</strong>&nbsp;</p><br> <br> <br> <p>Niveau 1 : S’adapte au changement, gère de manière constructive l’ambiguïté et l’incertitude et fait preuve de flexibilité.&nbsp;</p><br> <br> <br> <br> <p><strong>Agir avec détermination</strong>&nbsp;</p><br> <br> <br> <p>Niveau 1 : Fait preuve de motivation et d’engagement, est capable de travailler sereinement dans des situations difficiles et agit avec confiance.&nbsp;</p><br> <br> <br> <br> <p><strong>Collaborer et établir des partenariats</strong>&nbsp;</p><br> <br> <br> <p>​Niveau 1 : Fait preuve d’empathie et de compréhension envers les autres et construit des relations positives.&nbsp;</p><br> <br> <br> <br> <p><strong>Promouvoir la diversité et l’inclusion</strong>&nbsp;</p><br> <br> <br> <p>Niveau 1 : Respecte et valorise les différences, est conscient(e) des biais inconscients et agit contre toute forme de discrimination.&nbsp;</p><br> <br> <br> <br> <br> <p><i><strong>Cross-Functional &amp; Technical competencies</strong></i>&nbsp;</p><br> <br> <br> <br> <p><strong>Domaine thématique</strong>&nbsp;</p><br> <br> <br> <p><strong>Compétence</strong>&nbsp;</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p>We are seeking a <strong>Senior Structural Engineer</strong> with experience in hyperscale and colocation data center facility design to join our growing Data Center practice. The ideal candidate will bring strong technical expertise in large scale concrete and steel structures, a proven track record delivering fast paced technology / industrial projects, and a passion for advancing low carbon and resilient design strategies.</p><br><p><em>This position offers the flexibility of a remote work schedule and can be based from a variety of locations in the US where AECOM has an office.</em></p><br><p><em><strong>Although the position is primarily remote periodic travel may be required for client meetings, key project milestones, onsite collaboration sessions, or other business‑critical activities. Travel is expected to be occasional and scheduled in advance</strong></em></p><br><p><strong>AECOM&nbsp;</strong>is a leader in the global data center consulting industry with robust teams in the Americas, Europe, Africa, Asia, and Australia. In this role, you will have the opportunity to work with our teams around the world on high-profile, fast-paced data center projects for global clients. This is a hands-on, client-facing role with an opportunity for upward career mobility. </p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Lead and perform structural design and analysis for multiple data center buildings, including hyperscale and colocation type facilities.</li><li>Develop design documentation for tilt-up concrete panels, precast structures, steel framing systems, and deep and shallow foundations.</li><li>Coordinate design deliverables with architectural, civil, MEP, and construction teams to ensure alignment with project objectives and client standards.</li><li>Oversee preparation of construction documents, specifications, and calculations, ensuring quality, code compliance, and technical excellence.</li><li>Provide mentorship and technical guidance to junior engineers and designers.</li><li>Engage with clients, contractors, and review authorities to address technical queries and design clarifications.</li><li>Support business development, proposal writing, and conceptual structural design for new pursuits.</li><li>Travel, as needed, for project-related activities such as client meetings and site visits.</li></ul><br>Qualifications<br><p><strong>Minimum Qualifications:</strong></p><br><ul><li>Bachelor's degree with a minimum of 8 years of relevant professional experience in building structures design and analysis or demonstrated equivalency of experience and or education in Structural or Civil Engineering.</li><li>Licensed U.S. Professional Engineer (PE or SE).</li><li>Experience specifically in data center, mission critical, or large scale logistics/industrial facilities.</li><li>Experience with BIM ACC (Revit), ETABS, RISA, RAM, SAP2000, Safe, etc.</li><li>Experience with precast concrete systems, steel design, seismic design, and foundation systems.</li><li>Demonstrated experience with low embodied carbon materials and sustainable structural design approaches.</li></ul><p><strong>Preferred Qualifications:</strong></p><br><ul><li>3+ years of experience with data center facilities and familiarity of data center specific design standards and structural resiliency requirements.</li><li>LEED, Envision, or active leader in SE 2050 implementation.</li><li>Expertise in low embodied carbon materials, sustainable structural systems, and emerging industry best practices</li><li>Excellent communication, coordination, and leadership skills.</li><li>Ability to work collaboratively with multidisciplinary and geographically diverse teams.</li><li>Ability to interpret and apply national and local building codes.</li></ul><br>Additional Information<br><ul><li>Relocation is not available for this role</li><li>Sponsorship is not available for this role</li><li><strong>THIS POSTING IS FOR A CURRENT VACANCY, AND AECOM INTENDS TO FILL THIS POSITION BY NOVEMBER 9, 2026.</strong></li></ul><p>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong><em>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</em></strong></p><br><p><strong>About AECOM</strong>&nbsp;</p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options<u>,</u>&nbsp;well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.&nbsp;</p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.&nbsp;</p><br><p><strong>What makes AECOM a great place to work</strong>&nbsp;</p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.&nbsp;</p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.&nbsp;</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><span>Role Title</span><br><p><strong><span>Customer Service and Sales Assistant</span></strong></p><br><br><span>Role Information</span><br><p><strong><span>&nbsp;Pay Band</span></strong></p><br><br><p><strong><span>&nbsp;Location</span></strong></p><br><br><p><strong><span>&nbsp;Duration</span></strong></p><br><br><p><strong><span>&nbsp;Reports to:</span></strong></p><br><br><p><strong><span>Hourly Paid</span></strong></p><br><br><p><strong><span>Algiers, Algeria</span></strong></p><br><br><p><strong><span>1 year (renewable)</span></strong></p><br><br><p><strong><span>Customer Services and Sales Manager Algeria</span></strong></p><br><br>&nbsp;<br><span>Role purpose</span><br><p><span>To project a professional image of British Council and provide a high quality and integrated enquiry and consultancy service for all British Council’s English and Exams activities, product, and services. To demonstrate the required attitudes, skills, behaviors and knowledge in accordance with British Council Customer Service Standards. </span></p><br><br><p><span>To promote and cross sell British Council products and services meeting British Council sales targets (new and existing students/candidates), Key Performance Indicators (KPIs) and supporting Teaching Centre and Exams teams to achieve their annual business targets and objectives</span></p><br><br>&nbsp;<br><span>About us </span><br><p><span>The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.</span></p><br><br><br><p><span>We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.</span></p><br><br><br><p><span>The British Council is an equal opportunities and diversity employer, and the post-holder will play a role in ensuring that Equality, Diversity, and Inclusion polices are consistently applied through the Human Resources operation. </span></p><br><br><br><p><span>The British Council has a fundamental duty of care of all children engaged in activities with us under our mandatory Child Protection Policy. All our employees must be familiar with and follow the Child Protection Code of Conduct. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.</span></p><br><br><br><br><br><span>Geopolitical/SBU/Function overview:</span><br><p><span>Algeria is the largest country in Africa with a population of 41 million, the second largest in MENA, speaking Arabic, French and a significant number of Amazigh (Berber) languages. 70% of the population is under 30 years of age. A stated objective of the Algerian government is to create economic growth and jobs to meet the aspirations of young people. Education is a priority, with high levels of investment. With its demographic boom school and university education has expanded greatly. </span></p><br><br><br><p><span>The team will be based in Algiers and will consist of 2 Customer Services and Sales Advisors, 2 Customer Service and Sales Assistants, 10 consultants, and a Customer Services and Sales Manager (CSM) reporting to the Cluster Customer Management and Sales Lead (Algeria, Morocco and Tunisia). </span></p><br><br><br><p><span>Our vision is to offer the most Trustworthy, Inspiring and Effective customer service, requiring the least effort from our customers, and where customers experience an outstanding service that enhances the reputation of the British Council.</span></p><br><br><br><p><span>British Council MENA Customer Services and Sales teams will maintain standard Key Performance Indicators that will be evidenced by the annual Mystery Shopping and Customer Effort Assessment. These standards will be reflected in the day to day operations and deliverables.</span></p><br><br><span>Main opportunities/challenges for this role:</span><br><p><span>The Customer Services and Sales Team across the cluster works on a shift basis designed to meet customers’ needs within operational constraints. On occasions, the post holder might be required to work outside the standard working hours and during the weekend. Any additional hours worked will be compensated according to British Council policy.</span></p><br><br><br><p><span>Post holders may be assigned to the specialised hubs or teams and rotated between the hubs regularly, in order to provide them with an opportunity to broaden their skills and gain experience.</span></p><br><br><span>Main Accountabilities:</span><br><p><strong><span>New &amp; existing customer enquiries </span></strong></p><br><br><ul><li><span>To meet and greet face to face customers and respond to all customer enquiries – face to face, calls, emails and social media with a polite and pleasant manner following British Council standards and service strategies e.g. call greeting, call handling, and call closing </span></li><li><span>To generate and/or raise interest level of customers to book them for a placement test or consultation, register for an Exam or attend an event.</span></li><li><span>To create CRM accounts/leads/opportunities/cases immediately when an enquiry is received from a customer.&nbsp; CRM records must be updated from time to time so that there is a complete history of actions/communications with the customer and sales performance can be monitored. </span></li><li><span>To follow up with customers to remind them of their consultation appointment and course/exam/event registration prior to the date of the activities.</span></li><li><span>To offer a one-stop solution or pass enquiries and complaints to the right person, team, or department for their timely follow-up with customers</span></li><li><span>To accept and process refunds and transfer requests from existing customers according to the policy</span></li></ul><br><p><strong><span>Sales</span></strong></p><br><br><ul><li><span>To meet or exceed sales targets (new and existing students) and KPIs </span></li><li><span>To administer placement tests and provide consultation services to students on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale</span></li><li><span>To register Exams candidates online in a professional and friendly manner </span></li><li><span>To cross sell relevant British Council services and products where appropriate</span></li><li><span>To carry out after sales follow up and phone existing students to remind them to re-register for the next term and understand and log their reasons for not continuing with the British Council.</span></li><li><span>To make outbound calls to prospective and existing Exams candidates to improve sales conversions</span></li></ul><br><p><strong><span>Registration &amp; Financial Compliance: </span></strong></p><br><br><p><strong><span>In line with the regional cash handling policy Customer Services Advisor is required to:</span></strong></p><br><br><ul><li><span>Collect&nbsp;income received and transfer it accurately onto SAP or other financial systems, to maintain records on the system and complete daily reconciliations </span></li><li><span>Ensure that all income collected is reconciled and posted accurately in system</span></li><li><span>Meet requirements of audit and financial reporting and any discrepancy is reported to line management within stipulated deadline</span></li></ul><br><p><strong><span>Product and offer knowledge</span></strong></p><br><br><ul><li><span>To acquire and always maintain an excellent level of product knowledge by attending product training and observing classes.&nbsp; </span></li><li><span>To acquire and always maintain an excellent knowledge of pricing, discounts and offers.</span></li></ul><br><p><strong><span>Systems and record keeping</span></strong></p><br><br><ul><li><span>To be proficient in using relevant systems, such as call centre system, CRM, student registration system (TCMS) and on-line booking systems.</span></li><li><span>To maintain and update all databases and statistics and reports in a timely and accurate manner.</span></li></ul><br><p><strong><span>Other support duties</span></strong></p><br><br><ul><li><span>To participate and/or provide sales support in all sales and marketing events (in or out of the centre) to create awareness and generate leads for the centre.</span></li></ul><ul><li><span>Ensure the front of house and consultation areas are suitably stocked with up-to-date display and promotional materials</span></li></ul><ul><li><span>Provide verification services for UK certificates</span></li><li><span>Conduct telephone-based surveys or gather other customer data</span></li></ul><p><span>Regularly observe Teaching Centre classes and/or visit Exams venues</span></p><br><br><br><p><strong><em><span>Other Responsibilities and main duties</span></em></strong></p><br><br><p><span>As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues across the cluster in tasks that ensure the smooth running of the operations. This might include participation in Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch Promotions for example.&nbsp;&nbsp; You may also be required to perform other duties as directed by Line Manager.</span></p><br><br><span>Key Relationships:</span><br><p><span>Maintain close working relationship with wider Cluster Customer Service team and attend all briefings and meetings. </span></p><br><br><br><p><strong><em><span>Internal</span></em></strong></p><br><br><p><span>Customer Services and Sales colleagues and temporary staff, Teaching and Exams Management, Teachers, Marketing Team, Projects Team, Regional &amp; Global Customer Services and Sales Teams</span></p><br><br><br><p><strong><em><span>External</span></em></strong></p><br><br><p><span>Students, Candidates, Partners, Corporate Clients and other customers</span></p><br><br><br><br><span>Role Requirements:</span><br><p><strong><span>Threshold requirements:</span></strong></p><br><br><p><strong><span>Assessment stage</span></strong></p><br><br><p><strong><span>Passport requirements/ Right to work in country</span></strong></p><br><br><p><span>Post holder must be eligible to work in Algeria </span></p><br><br><br><p><span>Shortlisting</span></p><br><br><p><strong><span>Direct contact or managing staff working with children?</span></strong></p><br><br><p><span>Yes. Some British Council customers may be under 18 years so appropriate police check required </span></p><br><br><br><p><span>N/A</span></p><br><br><p><strong><span>Notes</span></strong></p><br><br><p><span>Appropriate police check mandatory </span></p><br><br><p><span>Three satisfactory references required</span></p><br><br><br><p><span>Our normal opening hours are 8 am to 7 pm 7 days a week. The role will regularly require some evening work and may occasionally require a split shift. Some unsocial hours and weekend work may be required</span></p><br><br><br><p><strong><span>Person Specification:</span></strong></p><br><br><br><p><strong><span>Language requirements </span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good written and oral communication skills in English APTIS test (CEFR B2) and fluency in French and Arabic</span></li></ul><p><span>N/A</span></p><br><br><p><span>Shortlisting and interview</span></p><br><br><p><strong><span>Qualifications</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>High School Certificate</span></li></ul><ul><li><span>University degree</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Knowledge &amp; Experience</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Experience in a customer service and sales role </span></li></ul><ul><li><span>Tele-sales experience</span></li><li><span>Education sector experience</span></li><li><span>Knowledge of CRM</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Skills (if any)</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good communication skills and proven ability to build rapport with customers</span></li></ul><p><span>Shortlisting AND Interview</span></p><br><br><p><strong><span>British Council Behaviours</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Connecting with others (essential):</span></em></strong></p><br><br><p><span>Making regular opportunities to understand others better</span></p><br><br><br><p><strong><em><span>Creating shared purpose</span></em></strong><span> <strong><em>(essential)</em></strong></span></p><br><br><p><span>Communicating an engaging picture of how we can work together</span></p><br><br><br><p><strong><em><span>Making it happen (essential):</span></em></strong></p><br><br><p><span>Delivering clear results for the British Council</span></p><br><br><br><p><strong><em><span>Working together (essential): </span></em></strong></p><br><br><p><span>Establishing a genuinely common goal with others</span></p><br><br><br><p><strong><em><span>Being accountable (essential):</span></em></strong></p><br><br><p><span>Delivering my best work in order to meet my commitments</span></p><br><br><br><p><strong><em><span>Shaping the future (essential):</span></em></strong></p><br><br><p><span>Looking for ways in which we can do things better </span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><em><span>Performance management</span></em></p><br><br><p><strong><span>British Council Core Skills</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Communicating &amp; Influencing (Level 1) </span></em></strong></p><br><br><p><strong><span>Communicates clearly &amp; effectively: </span></strong><span>Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing. </span></p><br><br><br><p><strong><em><span>Analysing data and problems (Level 1)</span></em></strong></p><br><br><p><strong><span>Is systematic: </span></strong><span>Breaks down problems into a list of tasks to be done and decides on appropriate action<strong>. </strong></span></p><br><br><br><p><strong><em><span>Using technology (Level 1)</span></em></strong></p><br><br><p><strong><span>Operates as a basic user of information systems, digital and office technology: </span></strong><span>Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.</span></p><br><br><br><p><strong><em><span>Planning &amp; Organizing (Level 1)</span></em></strong></p><br><br><p><strong><span>Is methodical: </span></strong><span>Able to plan own work over short timescales for routine or familiar tasks and processes.</span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><strong><span>Prepared by: </span></strong></p><br><br><p><strong><span>Date:</span></strong></p><br><br><p><span>Priya Varma,</span><span>Regional Customer Management and Sales Lead</span></p><br><br><p><strong><em><span>13 April 2021</span></em></strong></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>Required:<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.<br>Preferred:<br>• 4 year college degree.<br>• Demonstrated skills in supervising a team.<br>• Lodging sales experience.<br>• Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.&nbsp;<br>CORE WORK ACTIVITIES<br>Managing Sales Activities<br>• Manages the development of a strategic account plan for the demand generators in the market.<br>• Manages the property's reactive and proactive sales efforts.<br>• Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.<br>• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.<br>• Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.<br>• Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.<br>• Attends sales strategy meetings to provide input on weekly and overall sales strategy.<br>• Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.<br>• Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.<br>• Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.<br>• Serves as the sales contact for customers; serves as the customer advocate.<br>• Serves as hotel authority on sales processes and sales contracts.<br>• Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.<br>• Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.<br>• Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.<br>• Supports the General Manager by coordinating crisis communications.<br>• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.<br>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>• Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).<br>• Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.<br>• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.<br>• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.<br>• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.<br>• Interfaces with regional marketing communications for regional and national promotions pull through.<br>• Performs other duties, as assigned, to meet business needs.<br>Building Successful Relationships<br>• Develops strong partnerships with local organizations to further increase brand/product awareness.<br>• Develops and manages internal key stakeholder relationships.<br>• Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.<br>• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.<br>• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.<br>• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br>Leadership<br>• Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.<br>• Develops sales goals and strategies and verifies alignment with the brand business strategy.<br>• Executes the sales strategy in order to meet individual booking goals for both self and staff.<br>• Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.<br>• Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.<br>• Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.<br>• Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.<br>• Creates effective structures, processes, jobs and performance management systems are in place.<br>• Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.<br>• Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.<br>• Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.<br>• Supports tools and training resources to educate sales associates on winning catering solutions.<br>• Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales &amp; marketing talent; works with HR to anticipate future talent needs based on business growth plans.<br>• Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.<br>• Transfers functional knowledge and develops group sales skills of other discipline managers.<br>• Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.<br>• Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.<br>• Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>