وظائف مدير مطعم في الجزائر

<p>عيادة خاصة تبحث عن مدير موارد بشرية ذو خبرة.&nbsp;</p><p>&nbsp;</p>

<p>Ensure the reception, control, and storage of goods. Manage stock entries and exits and ensure their traceability. Carry out periodic inventories and report discrepancies. Guarantee product availability and anticipate replenishment needs. Update stock movements on the management software. Collaborate with the hotel's various departments to meet their supply needs. Ensure compliance with storage, hygiene, and safety procedures.</p><p><strong>Desired Candidate Profile</strong></p><p>Bac+2 in Management, Logistics, or similar field. Experience in a similar position, ideally in the hotel or restaurant industry. Proficiency in IT tools and stock management software. Accounting experience would be an asset. Rigor, organizational skills, and analytical mind. Good interpersonal skills and ability to work in a team.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Il/Elle assure l'organisation, la coordination et le bon déroulement des événements, conférences, mariages, séminaires et réceptions, tout en garantissant les standards de luxe et de qualité Sofitel.</p><br><p><strong>Missions Principales : </strong></p><br><ul><li>Superviser l'ensemble des activités banquets et événements.</li><li>Veiller à la bonne préparation des salles avant chaque événement.</li><li>Assurer la coordination entre Cuisine, Service, Technique et Commercial.</li><li>Garantir le respect des standards Sofitel et Accor.</li><li>Organiser les réunions de préparation avec les clients.</li><li>Élaborer et suivre les Banquet Event Orders (BEO).</li><li>Contrôler le déroulement des événements et anticiper les besoins des clients.</li><li>Assurer une expérience client exceptionnelle.</li><li>Encadrer les équipes de service banquets.</li><li>Organiser les plannings selon l'activité.</li><li>Former les collaborateurs aux standards de service.</li><li>Assurer la discipline et la motivation des équipes.</li><li>Contrôler les coûts opérationnels.</li><li>Optimiser la productivité des équipes.</li><li>Participer à l'atteinte des objectifs de chiffre d'affaires.</li><li>Veiller à la rentabilité des événements.</li><li>Respecter les normes HACCP.</li><li>Veiller à la sécurité des clients et des Heartist.</li><li>Contrôler l'état des équipements et du matériel.</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché&nbsp;:</strong></p><br><ul><li>Au minimum Bac +3 en hôtellerie-restauration</li><li>5 années d’expérience minimum dont une expérience en management</li><li>Leadership et sens de l'organisation.</li><li>Excellente communication.</li><li>Gestion du stress et des imprévus.</li><li>Sens aigu du détail.</li><li>Connaissance des standards de l'hôtellerie de luxe.</li><li>Maitrise des Indicateurs de performance (KPI)</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Le/la Brand &amp; Quality Manager veille au respect des Luxury Standards et à l’amélioration continue de la qualité des services de l’hôtel afin de garantir une expérience client conforme aux exigences du groupe et aux objectifs de satisfaction.</p><br><p><strong>Missions principales :&nbsp;</strong></p><br><ul><li>Assurer l’application des standards qualité et procédures de la marque.</li><li>Réaliser des audits internes réguliers dans tous les départements de l’hôtel.</li><li>Suivre les plans d’actions correctifs et leur mise en œuvre.</li><li>Analyser les retours clients, enquêtes de satisfaction et commentaires en ligne.</li><li>Identifier les axes d’amélioration et proposer des actions correctives.</li><li>Participer à l’amélioration continue du parcours et de l’expérience client.</li><li>Sensibiliser et former les équipes aux standards de qualité.</li><li>Accompagner les managers dans le suivi des performances qualité.</li><li>Développer une culture orientée service et satisfaction client.</li><li>Élaborer des rapports qualité et tableaux de bord.</li><li>Suivre les KPI qualité : satisfaction client, audits, e-réputation, conformité marque.</li><li>Communiquer les résultats et recommandations à la direction.</li></ul><br>Qualifications<br><br><ul><li>Minimum, Bac +3 ou Bac +5 en hôtellerie, management, qualité ou management des services.</li><li>Expérience confirmée dans un poste similaire en hôtellerie de luxe.</li><li>Bonne connaissance des standards internationaux de luxe et procédures hôtelières.</li><li>Maîtrise des outils qualité et audits.</li><li>Bonne connaissance des indicateurs de satisfaction client.</li><li>Maîtrise des outils bureautiques et logiciels hôteliers.</li><li>Sens du détail et de l’excellence.</li><li>Excellent relationnel et pédagogie.</li><li>Capacités d’analyse et d’organisation.</li><li>Leadership et esprit d’équipe.</li><li>Orientation client et résultats.</li><li>Très bonne maitrise des langues Française et Anglaise</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b><u>RESPONSIBILITIES AND CUSTOMER SATISFACTION</u></b></p> <ul> <li>You respect the SOFITEL product, know the Concept, adhere to it and apply it in its entirety.</li> <li>Out of respect for others, you are attentive to your personal hygiene and have impeccable attire.</li> <li>You ensure that the premises and equipment are maintained in an irreproachable state of cleanliness.</li> <li>You establish excellent contacts with customers, and constantly develop a commercial attitude.</li> <li>You are constantly concerned about the quality of your work and the service.</li> <li>You are responsible for the condition and presentation of the uniforms made available to you.</li> </ul> <p><b><u>RELATIONAL AND COMMUNICATION RESPONSIBILITIES.</u></b></p> <ul> <li>You participate in Internal Training meetings and put this training into practice.</li> <li>Incoming information: You transmit to your service manager all the useful information for your service as well as the anomalies noted,</li> <li>You receive information concerning your service and your hotel as well as the Brand and the Group.</li> <li>You will have an annual development and orientation interview with your Service Manager.</li> <li>You encourage dialogue with your colleagues and are supportive of your team and the Hotel.</li> <li>You feel concerned by all the activities and by achieving the objectives of the Hotel.</li> <li>You know the possibilities of evolution of your position and manage your promotion through your motivation and your initiatives.</li> <li>Thanks to your honesty and your good morality, you convey the positive image of your company.</li> <li>You will never intervene directly with the kitchen staff, for all questions of organization and working relations, but with the Ma tres d'H tel.</li> <li>You participate in the integration of new hires.</li> </ul> <ul> <li>Training in hotel/restaurant management desired</li> <li>Experience in a similar position</li> </ul> <p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li>Training in hotel/restaurant management desired</li> <li>Experience in a similar position</li> </ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Day-to-Day Operations<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>Leading Food and Beverage Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Ensures and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.<br>• Ensures compliance with all applicable laws and regulations.<br>• Ensures compliance with food handling and sanitation standards.<br>• Ensures staff understands local, state and Federal liquor laws.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Establishes guidelines so employees understand expectations and parameters.<br>• Monitors alcohol beverage service in compliance with local laws.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.<br>• Handles guest problems and complaints.<br>• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.<br>• Ensures corrective action is taken to continuously improve service results.<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).<br>Managing and Conducting Human Resource Activities<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.<br>• Ensures employees are treated fairly and equitably. Strives to improve employee retention.<br>• Ensures employees receive on-going training to understand guest expectations.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Ensures recognition is taking place across areas of responsibility.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Assists servers and hosts on the floor during meal periods and high demand times.<br>• Recognizes good quality products and presentations.<br>• Supervises daily shift operations in absence of Assistant Restaurant Manager.<br>• Oversees the financial aspects of the department including purchasing and payment of invoices.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p><strong>Managing Day-to-Day Operations</strong></p> <p> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p> <p> Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</p> <p> Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p> <p><strong>Leading Food and Beverage Team</strong></p> <p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p> <p> Encourages and builds mutual trust, respect, and cooperation among team members.</p> <p> Serves as a role model to demonstrate appropriate behaviors.</p> <p> Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</p> <p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p> <p> Ensures and maintains the productivity level of employees.</p> <p> Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</p> <p> Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</p> <p> Ensures compliance with all applicable laws and regulations.</p> <p> Ensures compliance with food handling and sanitation standards.</p> <p> Ensures staff understands local, state and Federal liquor laws.</p> <p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p> <p> Establishes guidelines so employees understand expectations and parameters.</p> <p> Monitors alcohol beverage service in compliance with local laws.</p> <p><strong>Ensuring Exceptional Customer Service</strong></p> <p> Provides services that are above and beyond for customer satisfaction and retention.</p> <p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p> <p> Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</p> <p> Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</p> <p> Empowers employees to provide excellent customer service.</p> <p> Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</p> <p> Handles guest problems and complaints.</p> <p> Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</p> <p> Ensures corrective action is taken to continuously improve service results.</p> <p> Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</p> <p> Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</p> <p><strong>Managing and Conducting Human Resource Activities</strong></p> <p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p> <p> Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</p> <p> Ensures employees are treated fairly and equitably. Strives to improve employee retention.</p> <p> Ensures employees receive on-going training to understand guest expectations.</p> <p> Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p> <p> Strives to improve service performance.</p> <p> Ensures recognition is taking place across areas of responsibility.</p> <p><strong>Additional Responsibilities</strong></p> <p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p> <p> Analyzes information and evaluating results to choose the best solution and solve problems.</p> <p> Assists servers and hosts on the floor during meal periods and high demand times.</p> <p> Recognizes good quality products and presentations.</p> <p> Supervises daily shift operations in absence of Assistant Restaurant Manager.</p> <p> Oversees the financial aspects of the department including purchasing and payment of invoices.</p> </div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education and Experience</strong></p> <p> High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Le/La Sales Manager Corporate est responsable du développement, de la gestion et de la fidélisation du portefeuille corporate de l’hôtel afin de maximiser le chiffre d’affaires hébergement, restauration, événements et services associés.</p><br><p>Il/Elle contribue activement à la stratégie commerciale de l’établissement en identifiant de nouvelles opportunités d’affaires, en développant des partenariats stratégiques et en assurant un haut niveau de satisfaction client, tout en respectant les standards de la marque Sofitel.</p><br><p><strong>Principales Missions :&nbsp;</strong></p><br><p>·&nbsp; Développer et gérer un portefeuille de clients corporate locaux et internationaux.</p><br><p>·&nbsp; Prospecter de nouveaux comptes afin de générer du chiffre d’affaires additionnel.</p><br><p>·&nbsp; Identifier les opportunités de business et assurer la conversion des demandes.</p><br><p>·&nbsp; Négocier les contrats corporate et les accords tarifaires annuels</p><br><p>·&nbsp; Assurer le suivi commercial et la fidélisation des comptes stratégiques.</p><br><p>·&nbsp; Organiser et réaliser des rendez-vous clients, visites de site et présentations commerciales.</p><br><p>·&nbsp; Participer aux salons professionnels, workshops et événements networking.</p><br><p>·&nbsp; Collaborer avec les équipes Revenue Management afin d’optimiser les opportunités commerciales.</p><br><p>·&nbsp; Travailler en coordination avec les équipes opérationnelles afin d’assurer une excellente expérience client</p><br><p>·&nbsp; Préparer les offres commerciales et assurer le suivi administratif des dossiers</p><br><p>·&nbsp; Analyser les performances commerciales et établir des reportings réguliers</p><br><p>·&nbsp; Effectuer une veille concurrentielle et suivre les tendances du marché corporate</p><br><p>·&nbsp; Participer à l’élaboration et à la mise en œuvre du plan d’action commercial de l’hôtel</p><br><p>·&nbsp; Veiller au respect des standards de qualité et d’image de la marque Sofitel</p><br><br>Qualifications<br><br><ul><li>Bac +3 à Bac +5 en Commerce, Gestion Hôtelière ou domaine similaire.</li><li>Minimum 5 années d’expérience dans une fonction commerciale au sein de l’hôtellerie.</li><li>Expérience confirmée dans la gestion des comptes corporate.</li><li>Une expérience dans l’hôtellerie de luxe ou une marque internationale est fortement souhaitée.</li><li>Excellentes compétences en négociation et développement commercial.</li><li>Bonne connaissance du marché corporate et des tendances hôtelières.</li><li>Maîtrise des techniques de vente et de gestion de portefeuille client.</li><li>Bonne maîtrise des outils bureautiques et CRM.</li><li>Capacité à analyser les performances commerciales et les indicateurs de vente.</li><li>Excellent relationnel et sens du service client.</li><li>Forte capacité de communication et de persuasion.</li><li>Sens de l’organisation et autonomie.</li><li>Orientation résultats et atteinte des objectifs.</li><li>Professionnalisme et excellente présentation.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Join a hotel that's part of the Accor network, a group that brings together more than 5,500 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Here, we believe in you and what you bring to the table. Opportunities for growth and development abound. Every project, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.</font></font></p><p><font dir="auto" ><font dir="auto" >The Reservations Manager is responsible for the strategic and operational management of the Reservations department at the Sofitel Thalassa Algiers Club des Pins. They ensure the optimization of accommodation revenue, the implementation of pricing strategies, and the performance of distribution channels, while guaranteeing a high level of customer service in accordance with Sofitel and Accor standards. They lead and develop the Reservations team to optimize conversion rates, sales quality, and the overall profitability of the hotel.</font></font></p><p><font dir="auto" ><font dir="auto" >Main Missions:</font></font></p><p><font dir="auto" ><font dir="auto" >Reservations service management</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Supervise the daily operations of the Reservations department and ensure compliance with standards and procedures.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the quality and consistency of information communicated to customers across all channels (telephone, email, OTA)</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the optimization of request processing and the efficient management of call and email volumes.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the accuracy of reservations (prices, segments, customer profiles, conditions)</font></font></li><li><font dir="auto" ><font dir="auto" >Respond to customer requests according to defined service standards</font></font></li></ul><p>Revenue management &amp; distribution</p><ul><li><font dir="auto" ><font dir="auto" >Implement pricing and sales strategies in coordination with the Revenue Manager</font></font></li><li><font dir="auto" ><font dir="auto" >Track pick-up, booking trends and adjust sales priorities</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in the implementation of pricing offers (creation of rates, testing, internal communication)</font></font></li><li><font dir="auto" ><font dir="auto" >Optimize sales through upselling and cross-selling</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring a good understanding of market segments and distribution channels</font></font></li></ul><p>Reporting &amp; analyse</p><ul><li><font dir="auto" ><font dir="auto" >Contribute to the preparation of daily, weekly and monthly reports (production and activity)</font></font></li><li><font dir="auto" ><font dir="auto" >Monitor key performance indicators (conversion, no-shows, cancellations, production per channel)</font></font></li><li><font dir="auto" ><font dir="auto" >Analyze performance and propose improvement actions</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Team management</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Supervise and train the staff of the Reservations department</font></font></li><li><font dir="auto" ><font dir="auto" >to regularly evaluate the performance of the teams</font></font></li><li><font dir="auto" ><font dir="auto" >To develop the professional skills of employees (sales, tools, standards)</font></font></li><li><font dir="auto" ><font dir="auto" >Oversee the presentation, attitude, and professionalism of the team.</font></font></li><li><font dir="auto" ><font dir="auto" >develop schedules based on activity and budget</font></font></li></ul><p>Coordination &amp; communication interne</p><ul><li><font dir="auto" ><font dir="auto" >Ensure smooth communication with the Front Office, Sales, Revenue and Finance departments</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in briefings, meetings and training sessions</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure proper transmission of information (shifts, instructions, priorities)</font></font></li><li><font dir="auto" ><font dir="auto" >Coordinate with other departments to ensure a seamless customer experience</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Other responsibilities</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Ensure compliance with security procedures and internal standards</font></font></li><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >University degree</font></font></li><li><font dir="auto" ><font dir="auto" >Minimum 3 years of experience in a similar role or in customer service/reservations</font></font></li><li><font dir="auto" ><font dir="auto" >Proven experience in a 4* or 5* hotel environment</font></font></li><li><font dir="auto" ><font dir="auto" >Mastery of French and English (spoken and written)</font></font></li><li><font dir="auto" ><font dir="auto" >Good mastery of computer tools (Microsoft Office: Word, Excel, Outlook, PowerPoint)</font></font></li><li><font dir="auto" ><font dir="auto" >But sadly it is a PMS h loom (sometimes OPERA)</font></font></li><li><font dir="auto" ><font dir="auto" >Good knowledge of distribution channels (OTA, GDS, corporate)</font></font></li><li>Leadership et comp tences manag riales</li><li><font dir="auto" ><font dir="auto" >Excellent customer service skills</font></font></li><li><font dir="auto" ><font dir="auto" >Strong organizational and analytical skills</font></font></li><li><font dir="auto" ><font dir="auto" >Attention to detail and rigor</font></font></li><li><font dir="auto" ><font dir="auto" >Team spirit and collaboration</font></font></li><li><font dir="auto" ><font dir="auto" >Dynamism and proactivity</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to motivate and develop teams</font></font></li><li><font dir="auto" ><font dir="auto" >Neat appearance and professional attitude</font></font></li><li><font dir="auto" ><font dir="auto" >Results and performance orientation</font></font></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Le/La Reservation Manager est responsable de la gestion stratégique et opérationnelle du service Réservations au Sofitel Thalassa Algiers Club des Pins.<br>Il/Elle veille à l’optimisation des revenus hébergement, à l’application des stratégies tarifaires et à la performance des canaux de distribution, tout en garantissant un haut niveau de service client conforme aux standards Sofitel et Accor.</p><br><p>Il/Elle encadre et développe l’équipe Réservations afin d’optimiser le taux de conversion, la qualité des ventes et la rentabilité globale de l’hôtel.</p><br><p><strong>Principales Missions :&nbsp;</strong></p><br><p><strong>Gestion du service Réservations</strong></p><br><ul><li>Superviser les opérations quotidiennes du service Réservations et garantir le respect des standards et procédures</li><li>Assurer la qualité et la cohérence des informations communiquées aux clients sur tous les canaux (téléphone, email, OTA)</li><li>Veiller à l’optimisation du traitement des demandes et à la gestion efficace des volumes d’appels et emails</li><li>Garantir l’exactitude des réservations (tarifs, segments, profils clients, conditions)</li><li>Répondre aux demandes clients selon les standards de service définis</li></ul><p><strong>Revenue management &amp; distribution</strong></p><br><ul><li>Mettre en œuvre les stratégies tarifaires et commerciales en coordination avec le Revenue Manager</li><li>Suivre le pick-up, les tendances de réservation et ajuster les priorités de vente</li><li>Participer à la mise en place des offres tarifaires (création des rates, tests, communication interne)</li><li>Optimiser les ventes via upselling et cross-selling</li><li>Assurer une bonne maîtrise des segments de marché et des canaux de distribution</li></ul><p><strong>Reporting &amp; analyse</strong></p><br><ul><li>Contribuer à la préparation des rapports quotidiens, hebdomadaires et mensuels (production et activité)</li><li>Suivre les indicateurs clés de performance (conversion, no-show, cancellations, production par canal)</li><li>Analyser les performances et proposer des actions d’amélioration</li></ul><p><strong>Management de l’équipe</strong></p><br><ul><li>Encadrer et former les collaborateurs du service Réservations</li><li>Évaluer régulièrement la performance des équipes</li><li>Développer les compétences métier des collaborateurs (vente, outils, standards)</li><li>Superviser la présentation, l’attitude et le professionnalisme de l’équipe</li><li>Élaborer les plannings en fonction de l’activité et du budget</li></ul><p><strong>Coordination &amp; communication interne</strong></p><br><ul><li>Assurer une communication fluide avec les départements Front Office, Sales, Revenue et Finance</li><li>Participer aux briefs, réunions et formations</li><li>Veiller à une bonne transmission des informations (shift, consignes, priorités)</li><li>Coordonner avec les autres départements pour garantir une expérience client fluide</li></ul><p><strong>Autres responsabilités</strong></p><br><ul><li>Veiller au respect des procédures de sécurité et des normes internes</li><li>Maintenir un haut niveau de présentation et de professionnalisme</li><li>Signaler les dysfonctionnements techniques et suivre leur résolution</li></ul><br>Qualifications<br><br><ul><li>Diplôme universitaire</li><li>Minimum 3 ans d’expérience dans un poste similaire ou dans les services clients/réservations</li><li>Expérience confirmée en environnement hôtelier 4* ou 5*</li><li>Maîtrise du français et de l’anglais (oral et écrit)</li><li>Bonne maîtrise des outils informatiques (Microsoft Office : Word, Excel, Outlook, PowerPoint)</li><li>Maîtrise d’un PMS hôtelier (idéalement OPERA)</li><li>Bonne connaissance des canaux de distribution (OTA, GDS, corporate)</li><li>Leadership et compétences managériales</li><li>Excellent sens du service client</li><li>Forte capacité d’organisation et d’analyse</li><li>Sens du détail et rigueur</li><li>Esprit d’équipe et collaboration</li><li>Dynamisme et proactivité</li><li>Capacité à motiver et développer les équipes</li><li>Présentation soignée et attitude professionnelle</li><li>Orientation résultats et performance</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Day-to-Day Operations<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>Leading Food and Beverage Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Ensures and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.<br>• Ensures compliance with all applicable laws and regulations.<br>• Ensures compliance with food handling and sanitation standards.<br>• Ensures staff understands local, state and Federal liquor laws.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Establishes guidelines so employees understand expectations and parameters.<br>• Monitors alcohol beverage service in compliance with local laws.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.<br>• Handles guest problems and complaints.<br>• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.<br>• Ensures corrective action is taken to continuously improve service results.<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).<br>Managing and Conducting Human Resource Activities<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.<br>• Ensures employees are treated fairly and equitably. Strives to improve employee retention.<br>• Ensures employees receive on-going training to understand guest expectations.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Ensures recognition is taking place across areas of responsibility.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Assists servers and hosts on the floor during meal periods and high demand times.<br>• Recognizes good quality products and presentations.<br>• Supervises daily shift operations in absence of Assistant Restaurant Manager.<br>• Oversees the financial aspects of the department including purchasing and payment of invoices.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Le Responsable Informatique assure l’organisation, le suivi et la mise en œuvre de toute l’infrastructure système et informatique de l’hôtel.</p><br><p><strong>Missions principales:&nbsp;</strong></p><br><ul><li>Superviser et maintenir les systèmes informatiques de l’hôtel</li><li>Gérer les réseaux, serveurs, systèmes Wi-Fi et équipements informatiques</li><li>Assurer le bon fonctionnement des logiciels hôteliers</li><li>Garantir la sécurité des données clients et des systèmes informatiques</li><li>Fournir un support technique aux différents départements de l’hôtel</li><li>Coordonner les installations, mises à jour et maintenances des équipements IT</li><li>Gérer les sauvegardes et les plans de reprise après incident</li><li>Collaborer avec les fournisseurs et prestataires informatiques</li><li>Former le personnel à l’utilisation des outils informatiques</li><li>Veiller au respect des standards et procédures informatiques du groupe</li></ul><br>Qualifications<br><br><p><strong>Profil recherché :&nbsp;</strong></p><br><ul><li>Au minimum Bac +5 en informatique et/ou Master spécialisé en informatique.</li><li>Expérience dans un poste similaire et dans le secteur hôtelier</li><li>Bonne connaissance des logiciels de gestion hôtelière</li><li>Maîtrise des réseaux, systèmes et cybersécurité</li><li>Sens du service et capacité à travailler sous pression</li></ul><p><strong>Compétences requises :</strong></p><br><ul><li>Gestion d’équipe et leadership</li><li>Excellentes capacités de résolution de problèmes</li><li>Organisation et gestion des priorités</li><li>Bonnes compétences en communication</li><li>Connaissance des technologies hôtelières et du support utilisateurs</li></ul><p><strong>Expérience professionnelle exigée : </strong></p><br><p>Minimum 5 à 6 ans d’années d'expérience antérieure en informatique, de préférence en qualité de responsable dans le secteur de l'hôtellerie.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Le Responsable Informatique assure l’organisation, le suivi et la mise en œuvre de toute l’infrastructure système et informatique de l’hôtel.</p><br><p><strong>Principales missions :&nbsp;</strong></p><br><ul><li>Superviser et maintenir les systèmes informatiques de l’hôtel</li><li>Gérer les réseaux, serveurs, systèmes Wi-Fi et équipements informatiques</li><li>Assurer le bon fonctionnement des logiciels hôteliers</li><li>Garantir la sécurité des données clients et des systèmes informatiques</li><li>Fournir un support technique aux différents départements de l’hôtel</li><li>Coordonner les installations, mises à jour et maintenances des équipements IT</li><li>Gérer les sauvegardes et les plans de reprise après incident</li><li>Collaborer avec les fournisseurs et prestataires informatiques</li><li>Former le personnel à l’utilisation des outils informatiques</li><li>Veiller au respect des standards et procédures informatiques du groupe</li></ul><br>Qualifications<br><br><p><strong>Profil recherché :&nbsp;</strong></p><br><ul><li>Formation de niveau Bac +5 en informatique et/ou Master spécialisé en informatique.</li><li>Expérience dans un poste similaire et dans le secteur hôtelier</li><li>Bonne connaissance des logiciels de gestion hôtelière</li><li>Maîtrise des réseaux, systèmes et cybersécurité</li><li>Sens du service et capacité à travailler sous pression</li></ul><p><strong>Compétences requises :</strong></p><br><ul><li>Gestion d’équipe et leadership</li><li>Excellentes capacités de résolution de problèmes</li><li>Organisation et gestion des priorités</li><li>Bonnes compétences en communication</li><li>Connaissance des technologies hôtelières et du support utilisateurs</li></ul><p><strong>Expérience professionnelle exigée : </strong></p><br><p>Minimum 5 à 6 ans d’années d'expérience antérieure en informatique, de préférence en qualité de responsable dans le secteur de l'hôtellerie.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Gérer les opérations de crédit de l'hôtel et assurer sa stabilité financière et maintenir des relations positives avec notre précieuse clientèle.</p><br><p><strong>Missions principales:&nbsp;</strong></p><br><ul><li>Analyser les demandes de crédit et évaluer la solvabilité des entreprises clientes</li><li>Gérer les comptes clients et superviser le recouvrement des créances</li><li>Collaborer avec les équipes commerciales et financières pour définir les limites et conditions de crédit pour les clients</li><li>Suivre et analyser la performance du portefeuille de crédit, identifier les tendances et les risques potentiels, et en rendre compte</li><li>Négocier des plans de paiement et résoudre les litiges avec les clients en souffrance</li><li>Garantir la conformité aux réglementations financières locales et internationale</li><li>Préparer des rapports financiers et des présentations régulières pour la direction</li><li>Mettre en œuvre et maintenir les systèmes logiciels de gestion du crédit</li><li>Former et encadrer les heartists sous sa coupe</li><li>Se tenir informé(e) des tendances du secteur et des meilleures pratiques en matière de gestion du crédit.</li></ul><br>Qualifications<br><br><ul><li>Diplôme universitaire en Comptabilité, Finance, Gestion ou domaine équivalent</li><li>Expérience confirmée en comptabilité hôtelière, de préférence dans le secteur de l’hospitalité de luxe</li><li>Bonne connaissance des systèmes ERP et logiciels comptables hôteliers</li><li>Excellente maîtrise d’Excel et des outils de reporting financier</li><li>Capacité à gérer les clôtures mensuelles et les états financiers avec rigueur et précision</li><li>Solides compétences en analyse financière</li><li>Capacité à superviser et encadrer une équipe</li><li>Sens élevé de l’organisation, de la confidentialité et du respect des délais</li><li>Excellentes compétences en communication et en coordination interservices</li><li>&nbsp;Capacité à travailler sous pression dans un environnement hôtelier dynamique</li><li>Maîtrise du français et de l’anglais professionnel</li><li>Esprit d’initiative, leadership et orientation résultats</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Le/La Housekeeping Manager est responsable de l’organisation, de la coordination et du contrôle de l’ensemble des activités du département Housekeeping afin de garantir la propreté, l’hygiène, le confort et la qualité des chambres ainsi que des espaces publics de l’hôtel, conformément aux standards de l’hôtel et de la marque.</p><br><p><strong>Missions Principales :&nbsp;</strong></p><br><p><strong>Gestion opérationnelle</strong></p><br><ul><li>Superviser l’entretien et la propreté des chambres, couloirs, espaces publics et back of house.</li><li>Garantir le respect des standards qualité et des procédures de l’hôtel.</li><li>Contrôler quotidiennement l’état des chambres et des espaces communs.</li><li>Assurer la bonne coordination avec la Réception, la Maintenance et les autres départements.</li><li>Veiller au respect des normes d’hygiène, de sécurité et de santé.</li></ul><p><strong>Management des équipes</strong></p><br><ul><li>Encadrer, former et motiver les équipes Housekeeping.</li><li>Élaborer les plannings de travail selon l’occupation de l’hôtel.</li><li>Participer au recrutement, à l’intégration et à l’évaluation du personnel.</li><li>Développer les compétences et assurer le suivi des performances des collaborateurs.</li><li>Maintenir un bon climat social et favoriser l’esprit d’équipe.</li></ul><p><strong>Gestion administrative et financière</strong></p><br><ul><li>Gérer les stocks de linge, produits d’accueil et produits d’entretien.</li><li>Contrôler les coûts du département et optimiser les dépenses.</li><li>Assurer le suivi des inventaires et des commandes fournisseurs.</li><li>Préparer les rapports d’activité et indicateurs de performance.</li><li>Participer à l’élaboration et au suivi du budget du département.</li></ul><p><strong>Satisfaction client &amp; qualité</strong></p><br><ul><li>Garantir une expérience client irréprochable.</li><li>Traiter efficacement les réclamations clients liées au Housekeeping.</li><li>Mettre en œuvre des actions correctives et d’amélioration continue.</li><li>Participer aux audits qualité et au respect des standards de la marque.</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché</strong></p><br><ul><li>Formation en hôtellerie, tourisme ou gestion hôtelière.</li><li>Expérience confirmée de plus de 5 ans dans un poste similaire en hôtellerie de luxe.</li><li>Bonne connaissance des standards hôteliers internationaux.</li><li>Maîtrise des techniques de nettoyage et des normes d’hygiène.</li><li>Connaissance des logiciels de gestion hôtelière.</li><li>Maitrise de la langue française, toute autre langué maitrisée serait un atout.</li></ul><p><strong>Compétences requises</strong></p><br><ul><li>Leadership et gestion d’équipe</li><li>Sens de l’organisation et rigueur</li><li>Excellente communication</li><li>Gestion des priorités</li><li>Sens du détail et de la qualité</li><li>Réactivité et capacité à travailler sous pression</li><li>Orientation satisfaction client</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Le/La Rooms Division Manager est responsable de la gestion et de la coordination de l’ensemble des opérations liées à l’hébergement de l’hôtel, incluant principalement la Réception, le Housekeeping, les Services Clients,</p><br><p>Il/Elle veille à garantir une expérience client de luxe, à optimiser les performances opérationnelles et financières du département, tout en assurant le respect des standards de l’hôtel et de la marque.</p><br><p><strong>Missions Principales :&nbsp;</strong></p><br><p><strong>Gestion opérationnelle</strong></p><br><ul><li>Superviser l’ensemble des opérations du département Hébergement.</li><li>Garantir la qualité de l’accueil, du séjour et du départ des clients.</li><li>Veiller au respect des standards de service et procédures opérationnelles.</li><li>Assurer une coordination efficace entre les différents départements de l’hôtel.</li><li>Contrôler la qualité des chambres et des espaces publics.</li><li>Gérer les situations sensibles et les réclamations clients.</li></ul><p><strong>Management des équipes</strong></p><br><ul><li>Encadrer les responsables des départements&nbsp;: Front office, relations clients et Housekeeping. &nbsp;</li><li>Recruter, former, accompagner et évaluer les collaborateurs.</li><li>Développer une culture de service orientée satisfaction client.</li><li>Élaborer les plannings et optimiser l’organisation des équipes.</li><li>Assurer la motivation et le développement des talents</li></ul><p><strong>Gestion administrative et financière</strong></p><br><ul><li>Élaborer et suivre le budget du département</li><li>Contrôler les coûts opérationnels et optimiser la rentabilité.</li><li>Analyser les indicateurs de performance (occupation, satisfaction client, productivité, coûts).</li><li>Participer à la stratégie revenue management en coordination avec les équipes concernées.</li><li>Assurer le suivi des inventaires et des achats liés aux opérations Hébergement.</li></ul><p><strong>Satisfaction client &amp; qualité</strong></p><br><ul><li>Garantir une expérience client conforme aux standards de la marque.</li><li>Suivre les scores de satisfaction clients et mettre en place des plans d’action.</li><li>Participer aux audits qualité et inspections internes.</li><li>Veiller à l’application des normes d’hygiène, de sécurité et de sûreté.</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché</strong></p><br><ul><li>Formation supérieure en hôtellerie, tourisme ou gestion.</li><li>Expérience de plus de 10 ans en hôtellerie et minimum 4 années dans un poste similaire.</li><li>Excellente connaissance des opérations hôtelières.</li><li>Maîtrise des outils et logiciels de gestion hôtelière.</li><li>Connaissance des standards des chaînes hôtelières internationales de luxe.</li><li>Excellente maitrise des langues Française en Anglaise, toute autre langue maitrisée serait un atout.</li></ul><p><strong>Compétences requises</strong></p><br><ul><li>Leadership et management d’équipes</li><li>Sens du service client</li><li>Excellentes capacités organisationnelles</li><li>Gestion opérationnelle et financière</li><li>Communication et diplomatie</li><li>Capacité d’analyse et de prise de décision</li><li>Gestion des priorités et du stress</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Le/La Guest Relations est chargé(e) d’assurer une expérience client exceptionnelle en garantissant un accueil personnalisé, le suivi de la satisfaction des clients et la gestion proactive des demandes et réclamations afin de fidéliser la clientèle et valoriser l’image de luxe de l’hôtel.</p><br><p><strong>Principales missions :</strong></p><br><ul><li>Accueillir chaleureusement les clients, les clients VIP, habitués et groupes</li><li>Assurer une prise en charge personnalisée durant le séjour des clients</li><li>Accompagner les clients dans leurs demandes particulières</li><li>Maintenir une présence active dans les différents espaces de l’hôtel</li><li>Veiller à la qualité de l’expérience client à chaque étape du séjour</li><li>Anticiper les besoins des clients et proposer des solutions adaptées</li><li>Recueillir les retours clients et assurer le suivi des commentaires</li><li>Gérer les plaintes et réclamations avec professionnalisme et réactivité</li><li>Collaborer avec les différents services de l’hôtel (réception, Housekeeping, restauration, maintenance, sécurité, etc.)</li><li>Participer aux briefings opérationnels quotidiens.</li><li>Participer à la fidélisation de la clientèle.</li><li>Contribuer à l’amélioration continue de la qualité de service.</li><li>Assurer le suivi des plateformes de satisfaction clients.</li><li>Garantir l’application des standards et valeurs de l’hôtellerie de luxe</li></ul><br>Qualifications<br><br><p><strong>Profil recherché :</strong></p><br><ul><li>Minimum Bac +2, Formation en hôtellerie, tourisme, communication, gestion ou grande école de commerce</li><li>Expérience de plus de 5 années dans un établissement hôtelier de luxe</li><li>Très bonne maîtrise de la langue française anglaise, toute autre langue maitrisée serait un atout</li><li>Connaissance des standards hôteliers internationaux de luxe</li></ul><p><strong>Compétences requises :</strong>&nbsp;</p><br><ul><li>Excellent sens de l’accueil et du service client.</li><li>Très bonnes capacités relationnelles et communicationnelles.</li><li>Gestion des situations difficiles et des réclamations.</li><li>Sens de l’organisation et réactivité.</li><li>Capacité à travailler sous pression.</li><li>Bonne présentation et excellente élocution.</li><li>Maîtrise des outils informatiques et logiciels hôteliers.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Leading Guest Services Teams </strong> </p> <p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p> <p> Encourages and builds mutual trust, respect, and cooperation among team members.</p> <p> Serves as a role model to demonstrate appropriate behaviors.</p> <p> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p> <p> Celebrates successes and publicly recognizes the contributions of team members.</p> <p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p> <p> </p> <p> <strong>Maintaining Guest Services and Front Desk Goals</strong> </p> <p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p> <p> Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</p> <p> Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</p> <p> Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</p> <p> Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</p> <p> Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.</p> <p> </p> <p> <strong>Ensuring Exceptional Customer Service </strong> </p> <p> Provides services that are above and beyond for customer satisfaction and retention.</p> <p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p> <p> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</p> <p> Serves as a leader in displaying outstanding hospitality skills.</p> <p> Sets a positive example for guest relations.</p> <p> Responds to and handles guest problems and complaints.</p> <p> Empowers employees to provide excellent customer service.</p> <p> Observes service behaviors of employees and provides feedback to individuals.</p> <p> Strives to improve service performance.</p> <p> Provides immediate assistance to guests as requested.</p> <p> Ensures employees understand customer service expectations and parameters.</p> <p> Participates in the development and implementation of corrective action plans to improve guest satisfaction.</p> <p> </p> <p> </p> <p> <strong>Implementing Projects and Policies</strong> </p> <p> Implements the customer recognition/service program, communicating and ensuring the process.</p> <p> Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</p> <p> Manages payroll administration.</p> <p> </p> <p> <strong>Conducting Human Resource Activities</strong> </p> <p> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</p> <p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p> <p> Participates in employee progressive discipline procedures.</p> <p> Uses all available on the job training tools for employees.</p> <p> Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p> <p> Supervises on-going training initiatives and conducts training when appropriate.</p> <p> Participates in the employee performance appraisal process, providing feedback as needed.</p> <p> </p> <p><br></p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Functions as the leader of the property s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel s sales objectives. Evaluates the property s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer profile and property associates and provides a return on investment to the owner and Marriott International.</p><p>CANDIDATE PROFILE</p><p>Education and Experience Required: 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. Preferred: 4 year college degree. Demonstrated skills in supervising a team. Lodging sales experience. Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.</p><p>CORE WORK ACTIVITIES</p><p>Managing Sales Activities</p><p>Manages the development of a strategic account plan for the demand generators in the market. Manages the property's reactive and proactive sales efforts. Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications. Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations. Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel s market position. Researches competitor s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share. Attends sales strategy meetings to provide input on weekly and overall sales strategy. Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share. Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office. Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders. Serves as the sales contact for customers; serves as the customer advocate. Serves as hotel authority on sales processes and sales contracts. Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate. Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business. Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy. Supports the General Manager by coordinating crisis communications. Executes and supports Marriott s Customer Service Standards and hotel s Brand Standards. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting). Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel s sales objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Performs other duties, as assigned, to meet business needs.</p><p>Building Successful Relationships</p><p>Develops strong partnerships with local organizations to further increase brand/product awareness. Develops and manages internal key stakeholder relationships. Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. Gains understanding of the hotel s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</p><p>Leadership</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience Required: 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. Preferred: 4 year college degree. Demonstrated skills in supervising a team. Lodging sales experience. Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities&nbsp;<br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>