وظائف موظف استقبال في الجزائر

<p><strong>Join Arrival Academy by Arrival Gallery</strong></p><p><strong>Location:</strong> Remote / Worldwide</p><p><strong>Position Type:</strong> Freelance&nbsp;</p><p><strong>Schedule:</strong> Flexible — set your own hours</p><p>&nbsp;</p><p><strong>About Arrival Academy</strong></p><p>Arrival Academy is the training and certification platform created by Arrival Gallery to prepare independent sales agents for success. Through a structured online learning experience, selected applicants will receive professional sales training, complete assessments, and earn a certificate that qualifies them to work independently with Arrival Gallery opportunities.</p><p>&nbsp;</p><p><strong>How It Works</strong></p><p>1. Submit your application.</p><p>2. Complete the online assessment.</p><p>3. If accepted, enroll in the Arrival Academy course.</p><p>4. Complete the training and final evaluation.</p><p>5. Receive your Arrival Academy Certificate.</p><p>6. Begin working independently as a freelance sales agent.</p><p>&nbsp;</p><p><strong>What You’ll Do After Certification</strong></p><p>* Promote Arrival Gallery products and services to prospective clients.</p><p>* Build and manage your own sales pipeline.</p><p>* Conduct outreach through phone, email, social media, or networking.</p><p>* Present offers and answer customer questions.</p><p>* Maintain professional communication and accurate records.</p><p>* Work independently while following Arrival Gallery guidelines.</p><p>&nbsp;</p><p><strong>Eligibility Criteria</strong></p><p>&nbsp;</p><p><strong>Applicants should:</strong></p><p>* Be 18 years of age or older.</p><p>* ⁠Be able to read and understand written English, as the Arrival Academy course materials are delivered in English (additional languages are a plus).</p><p>* ⁠Have strong communication skills in their preferred language</p><p>* Have access to a reliable internet connection.</p><p>* Be comfortable using email, messaging apps, and basic online tools.</p><p>* Demonstrate professionalism, self-motivation, and good time management.</p><p>* Be willing to complete the Arrival Academy assessment and training program.</p><p>&nbsp;</p><p><strong>Preferred (not required):</strong></p><p>* Previous experience in sales, customer service or marketing.</p><p>* Existing professional or social networks.</p><p>&nbsp;</p><p><strong>Compensation</strong></p><p>This is a freelance independent position. Certified sales agents work on a flexible schedule and manage their own working hours. After successfully completing the Arrival Academy certification, you will begin working as an Independent Sales Agent.</p><p>Your earnings are 100% performance-based. Sales Agents receive 15% commission on every successful sale they generate.</p><p>&nbsp;</p><p><strong>Important</strong></p><p>* Participation in the assessment does not guarantee acceptance into the Academy.</p><p>* Acceptance into the Academy does not guarantee assignments, leads, or a minimum income.</p><p>* Successful completion of the course is required to receive certification.</p><p>&nbsp;</p><p><strong>Ready to Get Started?</strong></p><p>Apply today to begin your assessment and take the first step toward becoming a Certified Arrival Academy Sales Agent.</p>

<p><font dir="auto" ><font dir="auto" >He/She will be responsible for welcoming, checking in and checking out clients in accordance with Sofitel standards, guaranteeing personalized and high-quality service at every stage of their stay.</font></font></p><p><font dir="auto" ><font dir="auto" >Main Missions:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Follow the Front Office training course (SOP check-in/check-out, OPERA, Sofitel La Maison standards, loyalty program).</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in role-playing and simulation sessions (reception, handling objections, crisis situations).</font></font></li><li><font dir="auto" ><font dir="auto" >Familiarize yourself with the hotel's offerings (rooms, Spa/Thalasso, catering, activities).</font></font></li><li><font dir="auto" ><font dir="auto" >Greet, register and process customers courteously and efficiently.</font></font></li><li><font dir="auto" ><font dir="auto" >Inform customers about the hotel's amenities and services.</font></font></li><li><font dir="auto" ><font dir="auto" >Perform cash collection and invoicing in accordance with procedures.</font></font></li><li><font dir="auto" ><font dir="auto" >Handling last-minute bookings and changes to stays.</font></font></li><li><font dir="auto" ><font dir="auto" >Manage special requests and ensure their follow-up.</font></font></li><li><font dir="auto" ><font dir="auto" >Report any anomalies or complaints to the Front Desk Supervisor / MOD.</font></font></li><li><font dir="auto" ><font dir="auto" >Apply customer data security and confidentiality procedures.</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to achieving additional sales objectives (upselling, upgrades).</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Diploma in hospitality, tourism or equivalent.</font></font></p><p><font dir="auto" ><font dir="auto" >Prior experience in hotel reception preferred, ideally within a luxury hotel.</font></font></p><p><font dir="auto" ><font dir="auto" >Fluency in French and Arabic; fluent English essential.</font></font></p><p><font dir="auto" ><font dir="auto" >Knowledge of a PMS (OPERA preferred).</font></font></p><p><font dir="auto" ><font dir="auto" >Neat presentation, sense of service and hospitality.</font></font></p><p><font dir="auto" ><font dir="auto" >Rigour, responsiveness, ability to work in a team.</font></font></p>

<p><font dir="auto" ><font dir="auto" >Job Description: The successful candidate will be responsible for welcoming, checking in, and checking out guests, adhering to Sofitel standards and ensuring personalized, high-quality service at every stage of their stay. Main Responsibilities: Complete the Front Office training program (SOP check-in/check-out, OPERA, Sofitel La Maison standards, loyalty program). Participate in role-playing exercises and simulations (reception, handling objections, crisis situations). Become familiar with the hotel's offerings (rooms, Spa/Thalasso, restaurants, activities). Greet, check in, and serve guests courteously and efficiently. Inform guests about the hotel's amenities and services. Process payments and invoices according to procedures. Handle last-minute reservations and changes to stays. Manage special requests and ensure their follow-up. Report any anomalies or complaints to the Front Desk Supervisor/MOD. Apply customer data security and confidentiality procedures. Contribute to achieving upselling and upgrade targets.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Diploma in hospitality, tourism, or equivalent. Previous experience in hotel reception, preferably in a luxury hotel, is preferred. Fluency in French and Arabic; fluent English is essential. Knowledge of a PMS (OPERA preferred). Impeccable presentation, excellent customer service and hospitality skills. Rigorous, responsive, and able to work effectively in a team.</font></font></p>

<p><font dir="auto" ><font dir="auto" >Greet guests and handle check-in and check-out procedures. Manage reservations, cancellations, and guest requests. Utilize the Opera system for reservation and guest file management. Answer phone calls and emails professionally. Provide information on hotel services and available amenities. Process payments, invoices, and cash transactions. Coordinate with various hotel departments to ensure guest satisfaction. Ensure compliance with reception, security, and quality standards.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Male candidate with a two-year post-secondary degree in Hospitality, Tourism, Management, or a related field. Minimum two years of professional experience in a similar role. Proficiency in Opera software is essential. Good computer skills. Excellent presentation, welcoming manner, and strong communication skills. Rigorous, responsive, available, and customer-focused.</font></font></p>

<p><font dir="auto" ><font dir="auto" >Job Description: He/She will supervise the daily operations of the reception, guide and support the Front Desk Agents, ensure a welcome and service in accordance with Sofitel standards, and assist the Front Desk Manager in setting up the Front Office service as part of the pre-opening.</font></font></p><p><font dir="auto" ><font dir="auto" >Main Missions:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Participate in the recruitment and training of Front Desk Agents.</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to the writing and testing of Front desk SOPs (check-in/check-out, invoicing, complaints management).</font></font></li><li><font dir="auto" ><font dir="auto" >Prepare training materials and welcome scripts that conform to Sofitel and La Maison standards.</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to simulations of opening scenarios (mock check-in/check-out/Complaints management).</font></font></li><li><font dir="auto" ><font dir="auto" >Supervise and coordinate the work of Front Desk Agents on your shift.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the allocation of tasks and the monitoring of the proper application of procedures.</font></font></li><li><font dir="auto" ><font dir="auto" >Managing complex customer situations (complaints, billing disputes, VIPs).</font></font></li><li><font dir="auto" ><font dir="auto" >Control the cash register, cash receipts and compliance with financial procedures.</font></font></li><li><font dir="auto" ><font dir="auto" >Liaise with Housekeeping to monitor room conditions.</font></font></li><li><font dir="auto" ><font dir="auto" >To replace the Front Desk Manager in their absence.</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to the ongoing training and integration of new agents.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the application and respect of service standards and the loyalty program.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong><font dir="auto" ><font dir="auto" >Desired Profile:</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >A degree in hospitality, tourism or hotel management or equivalent is highly desirable.</font></font></li><li><font dir="auto" ><font dir="auto" >Proven experience (minimum 2-3 years) in reception, ideally in a luxury hotel; prior supervisory experience appreciated.</font></font></li><li><font dir="auto" ><font dir="auto" >Pre-opening hotel experience appreciated.</font></font></li><li><font dir="auto" ><font dir="auto" >Fluency in French and Arabic; fluent English essential.</font></font></li><li><font dir="auto" ><font dir="auto" >Proficiency in the OPERA PMS.</font></font></li><li><font dir="auto" ><font dir="auto" >Natural leadership, organizational skills, stress management.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent customer relations, impeccable presentation.</font></font></li></ul>

<p>Welcome, orient clients and respond to inquiries, manage the queue and make clients wait pleasantly in case of rush, handle certain reservations, adapt to different client profiles, take into account client requests and remarks and relay information.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Sense of welcome and interpersonal skills</li><li>Excellent presentation</li><li>Perfect mastery of codes of politeness</li><li>Mastery of one or more languages</li><li>Knows how to keep calm in all circumstances</li><li>Fast and organized</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Il/Elle assurera l'accueil, l'enregistrement et le départ des clients dans le respect des standards Sofitel, en garantissant un service personnalisé et de qualité à chaque étape du séjour.</p><br><p><strong>Missions Principales :&nbsp;</strong></p><br><ul><li>Suivre le parcours de formation Front Office (SOP check-in/check-out, OPERA , standards Sofitel La Maison, programme de fidélité ).</li><li>Participer aux sessions de mise en situation et simulations (accueil, gestion des objections, situations de crise).</li><li>Se familiariser avec l'offre de l'hôtel (chambres, Spa/Thalasso, restauration, activités).</li><li>Accueillir, enregistrer et traiter les clients avec courtoisie et efficacité.</li><li>Renseigner les clients sur les prestations et services de l'hôtel.</li><li>Effectuer les encaissements et la facturation conformément aux procédures.</li><li>Traiter les réservations de dernière minute et les modifications de séjour.</li><li>Gérer les demandes spéciales et assurer leur suivi.</li><li>Signaler toute anomalie ou réclamation au Front Desk Supervisor / MOD.</li><li>Appliquer les procédures de sécurité et de confidentialité des données clients.</li><li>Contribuer à l'atteinte des objectifs de vente additionnelle (upselling, upgrades).</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché:&nbsp;</strong></p><br><ul><li>Diplôme en hôtellerie, tourisme ou équivalent.</li><li>Première expérience en réception hôtelière souhaitée au sein d'un&nbsp;hôtel de luxe.</li><li>Maîtrise du français et de l'arabe; anglais courant indispensable.</li><li>Connaissance d'un PMS (OPERA apprécié).</li><li>Présentation soignée, sens du service et de l'accueil.</li><li>Rigueur, réactivité, capacité à travailler en équipe.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Il/Elle aura à superviser au quotidien les opérations de la réception, encadrer et accompagner les Front Desk Agents, garantir un accueil et un service conformes aux standards Sofitel, et assister le Front Desk Manager dans la mise en place du service Front Office dans le cadre de la pré-ouverture.</p><br><p><strong>Missions Principales :</strong></p><br><ul><li>Participer au recrutement et à la formation des Front Desk Agents.</li><li>Contribuer à la rédaction et aux tests des SOP Front desk (check-in/check-out, facturation, gestion des réclamations).</li><li>Préparer les supports de formation et les scripts d'accueil conformes aux standards Sofitel et La Maison.</li><li>Contribuer aux simulations de scénarios d'ouverture (mock check-in/check-out/Gestion des reclamations).</li><li>Superviser et coordonner le travail des Front Desk Agents sur son shift.</li><li>Assurer la répartition des tâches et le contrôle de la bonne application des procédures.</li><li>Gérer les situations complexes clients (réclamations, litiges de facturation, VIP).</li><li>Contrôler la caisse, les encaissements et la conformité des procédures financières.</li><li>Assurer la liaison avec la Housekeeping pour le suivi des etats de chambre.</li><li>Remplacer le Front Desk Manager en son absence.</li><li>Contribuer à la formation continue et à l'intégration des nouveaux agents.</li><li>Veiller à l'application et au respect des standards de service et du programme de fidélité.</li></ul><br>Qualifications<br><br><p>Profil Recherché :&nbsp;</p><br><ul><li>Diplôme en hôtellerie, tourisme ou gestion hôtelière ou équivalent trés souhaité.</li><li>Expérience confirmée (2 à 3 ans minimum) en réception, idéalement en hôtel de luxe; une première expérience de supervision appréciée.</li><li>Expérience en pré-ouverture d'hôtel appréciée.</li><li>Maîtrise du français et de l'arabe; anglais courant indispensable.</li><li>Maîtrise du PMS OPERA.</li><li>Leadership naturel, sens de l'organisation, gestion du stress.</li><li>Excellent relationnel client, présentation impeccable.</li></ul> </div>

<p>Accueillir et conseiller les clients. Pr senter les produits et services de l'entreprise. Prospecter et d velopper le portefeuille clients. Pr parer les offres et suivre les demandes commerciales. Assurer le suivi des clients jusqu la finalisation de la vente. Effectuer des d placements professionnels si n cessaire.</p><p><strong>Desired Candidate Profile</strong></p><p>Exp rience dans un poste similaire. Dynamisme, autonomie et organisation. Permis de conduire et v hicule personnel exig s.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports. Stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Verify and track received inventory and complete inventory reports and logs. Reconcile shipping invoices and receiving reports to ensure count accuracy. Receive, store, ship, and deliver incoming and outgoing department packages and mail. Secure the receiving room and its contents, ensuring safekeeping of packages. Follow all national, state, and local hazardous material shipping guidelines and regulations. Ship all out-going mail and packages. Verify quantity and condition of packages upon receipt prior to delivery to guest. Communicate with guest regarding received packages. Maintain accurate tracking system on all shipping and receiving transactions, including receiving guest signatures for received packages. Communicate with proper management regarding any loss or damage with packages.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><font dir="auto" ><font dir="auto" >Job Description: Ensure the handling, transport, and storage of guests' luggage, the parking of their vehicles, and contribute to a smooth and welcoming arrival and departure, in accordance with Sofitel standards. Main Responsibilities: Participate in training on reception and luggage handling standards. Familiarize yourself with the hotel layout (rooms, floors, elevators, guest flow). Greet guests upon arrival and take charge of their luggage/vehicles. Ensure parking and prompt return of vehicles. Maintain smooth traffic flow in front of the hotel. Escort guests to their rooms and present the amenities. Ensure the transport of luggage upon departure. Manage temporary luggage storage (luggage storage) securely. Distribute mail and messages to rooms as needed. Assist the concierge during peak periods. Ensure the cleanliness and proper upkeep of the lobby and luggage storage area.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >High school diploma preferred; hotel training appreciated. Experience in luxury hotels appreciated. Valid driver's license required, several years of driving experience required. Good knowledge of French and Arabic; basic English preferred.</font></font></p>

<p>Manage individual and group reservations via phone, email, and other channels. Record, modify, and cancel reservations in the hotel system. Verify availability, rates, sales conditions, and cancellation policies. Respond to customer inquiries and advise them on their choices. Ensure follow-up on reservations until the client's arrival. Coordinate with reception, sales, revenue management, and accommodation departments. Ensure the accuracy of entered information and adherence to procedures. Identify upselling opportunities: room categories, services, offers, etc. Manage special requests and contribute to customer satisfaction and loyalty. Ensure follow-up on files, payments, guarantees, and rate conditions. Participate in optimizing the hotel's occupancy rate and revenue.</p><p><strong>Desired Candidate Profile</strong></p><p>Training in hotel management, tourism, or a similar field. Good command of IT tools and ideally a hotel management software (OPERA PMS). Experience in the hotel sector required. Fluency in foreign languages (English, French).</p>

<p>Reception, storage, and distribution of goods. Ensuring proper storage and inventory tracking. Preparing goods for dispatch. Maintaining the cleanliness and organization of the warehouse.</p><p><strong>Desired Candidate Profile</strong></p><p>Sense of organization and rigor. Dynamic and team spirit.</p>

<p>Reception and processing of telephone calls and client requests; Understanding and analyzing client needs; Gathering technical, functional, aesthetic, and budgetary information; Proposing adapted solutions; Participating in project design and orientation; Preparing commercial offers and quotes; Presenting and explaining proposals to the client; Negotiating commercial conditions; Converting prospects into clients; Ensuring project follow-up in coordination with internal teams (Architects, Finance &amp; Accounting Management); Monitoring client financial situations (Progress &amp; Payment Status); Ensuring follow-up of payments and receivables.</p><p><strong>Desired Candidate Profile</strong></p><p>Bac +2</p><p>Experience in a similar role</p>

<ul> <li><font dir="auto" ><font dir="auto" >Provide in-person and telephone reception.</font></font></li> <li><font dir="auto" ><font dir="auto" >Manage mail, emails and administrative files.</font></font></li> <li><font dir="auto" ><font dir="auto" >Digest, classify and archive documents.</font></font></li> <li><font dir="auto" ><font dir="auto" >Organize appointments and schedules.</font></font></li> <li><font dir="auto" ><font dir="auto" >To ensure the administrative follow-up of activities.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Minimum 3 years' experience in a similar position.</font></font></li> <li><font dir="auto" ><font dir="auto" >Proficiency in Microsoft Office, particularly Word and Excel.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good organizational, communication and writing skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Rigour, discretion and a sense of service.</font></font></li> </ul> <p><br></p>

<p><font dir="auto" ><font dir="auto" >Provide in-person and telephone reception. Manage mail, emails, and administrative documents. Organize meetings, appointments, and schedules. File and archive documents. Prepare correspondence and administrative documents. Monitor files and administrative tasks.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Professional training in secretarial work, management, or administration. Minimum 5 years of experience in a similar position. Proficiency in office software: Word, Excel, Outlook. Strong writing and organizational skills. Excellent interpersonal, confidentiality, and responsibility skills. Dynamic, meticulous, and autonomous.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">They must ensure impeccable customer service and reception for guests from arrival to departure, oversee all reception operations, and lead the implementation of the Front Office department during the hotel's pre-opening phase. Main Responsibilities: Participate in the recruitment and training of the reception, concierge, and switchboard teams. Implement Front Office Standard Operating Procedures (check-in/check-out, complaints management, Sofitel loyalty program). Prepare emergency and security procedures applicable to the reception area. Supervise guest arrival, check-in, and check-out operations. Guarantee personalized service in accordance with Sofitel standards. Manage guest complaints and ensure follow-up until complete resolution. Optimize occupancy rates in coordination with Reservations and Revenue Management. Develop team schedules and ensure 24/7 coverage. Monitor performance indicators (customer satisfaction, upselling, waiting times). Supervise and evaluate reception teams. Manage the cash register, invoicing, and internal control procedures.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Degree in hospitality, tourism, or hotel management, or equivalent. Proven experience (minimum 5 years) in Front Office, ideally in a luxury hotel. Experience in pre-opening hotel operations is highly valued. Fluency in French and Arabic; fluent English is essential. Proficiency in PMS systems (Opera), reservation and billing tools. Knowledge of luxury service standards and hotel security procedures. Excellent interpersonal skills, leadership, diplomacy, and composure. Responsiveness and ability to work under pressure, particularly in the context of a hotel opening.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise the hotel's daily operations during your shift. Coordinate the Reception, Housekeeping, Food &amp; Beverage, Maintenance, and Security departments. Ensure adherence to service standards and hotel procedures. Greet and assist VIP guests and guests with special needs. Oversee arrivals and departures and ensure guest satisfaction. Handle guest complaints and ensure their prompt and professional resolution. Coordinate with the Housekeeping department regarding room availability and condition. Monitor technical and maintenance issues. Ensure compliance with security procedures and intervene in emergencies. Conduct regular checks of public areas and hotel facilities. Assist the Reception desk with complex situations: billing disputes, reservation problems, or special requests. Ensure effective communication between the different departments. Conduct shift handovers between teams. Complete and verify service reports and logs. Make necessary operational decisions during the shift, within the scope of delegated responsibilities. Represent hotel management in their absence.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in hospitality, tourism, or hotel management. Experience in a 4 or 5-star hotel, ideally in an international or luxury environment. Experience in reception or operational supervision. Good knowledge of the different hotel departments. Fluency in French and Arabic; a good level of English is important. Knowledge of Opera PMS software is a plus. Excellent customer service skills. Leadership, diplomacy, and conflict management skills. Good stress management and ability to make quick decisions. Availability to work irregular hours, weekends, and holidays.</font></font></p>

<ul> <li><font dir="auto" ><font dir="auto" >To provide reception, active surveillance and theft deterrence at the entrance and within the store.</font></font></li> <li><font dir="auto" ><font dir="auto" >Controlling visitor flow and ensuring compliance with safety instructions.</font></font></li> <li><font dir="auto" ><font dir="auto" >Detect suspicious behavior and intervene calmly, firmly and diplomatically in the event of an incident or attempted unauthorized marking.</font></font></li> <li><font dir="auto" ><font dir="auto" >Collaborating with the sales team to ensure a peaceful environment for customers and staff.</font></font></li> <li><font dir="auto" ><font dir="auto" >Apply the establishment's security procedures (opening/closing, alarm management).</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Proven experience in a similar role, ideally in the branded ready-to-wear or cosmetics/perfumery sector.</font></font></li> <li> <div><font dir="auto" ><font dir="auto" >Excellent presentation, customer service skills and interpersonal skills (first impression of the store for customers).</font></font></div> </li> <li><font dir="auto" ><font dir="auto" >Punctuality and adherence to procedures</font></font></li> </ul> <p><br></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Job Description:</b> The Duty Manager is responsible for overseeing hotel operations during their shift. They ensure the quality of the guest experience, coordinate the various departments, and intervene in the management of complaints, incidents, and special situations. Main Responsibilities: Supervise the daily operations of the hotel during their shift. Coordinate the Reception, Housekeeping, Food &amp; Beverage, Maintenance, and Security departments. Guarantee compliance with service standards and hotel procedures. Welcome and assist VIP guests and guests with special needs. Supervise arrivals and departures and ensure guest satisfaction. Handle guest complaints and ensure their prompt and professional resolution. Coordinate with the Housekeeping department regarding room availability and condition. Monitor technical and maintenance issues. Ensure compliance with security procedures and intervene in case of emergencies. Conduct regular checks of public areas and hotel facilities. Assist the Reception desk in complex situations: billing disputes, reservation problems, or special requests. Ensure good communication between different departments. Carry out shift handovers between teams. Complete and verify service reports and logs. Make the necessary operational decisions during the shift, within the scope of delegated responsibilities. Represent hotel management in their absence.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications and Desired Profile: Training in hospitality, tourism, or hotel management. Experience in a 4 or 5-star hotel, ideally in an international or luxury environment. Experience in reception or operational supervision. Good knowledge of the different hotel departments. Fluency in French and Arabic; a good level of English is important. Knowledge of Opera PMS software is a plus. Excellent customer service skills. Leadership, diplomacy, and conflict management skills. Good stress management and ability to make quick decisions. Availability to work irregular hours, weekends, and holidays.</font></font></p>