مطلوب مدرسين رياضيات في الجزائر

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Primary School Teacher</font></font></font></font></p><p><font dir="auto" ><font dir="auto" ><br></font></font></p><p><font dir="auto" ><font dir="auto" >Main mission: To provide instruction in fundamental skills (reading, writing, mathematics, science, civics) to students aged 6 to 11. Main activities: Prepare lesson plans and sequences; deliver lessons in several subjects; assess learning (tests, exercises, continuous observation); manage a complete classroom (discipline, organization, safety); adapt teaching methods to students' difficulties; participate in teacher meetings and parent-teacher conferences; and provide support and remediation to students experiencing difficulties.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Pedagogy and a sense of transmission; Patience and child management; Organization and planning; Communication with parents and colleagues</font></font></p><p></p></section>

<p>PROF. MEHDI</p><p>Personal Information</p><p>Name: Mohamed El Mehdi Hamidatou</p><p>Nationality: Algerian</p><p>Profile</p><p>I am an experienced online teacher with strong communication skills and a passion for helping middle school students learn English effectively. I have three years of teaching experience and excellent online teaching abilities. I am also proficient in using modern educational tools and creating an interactive learning environment.</p><p>Skills</p><ul><li>Online teaching</li><li>Lesson planning</li><li>Classroom management</li><li>Strong communication skills</li><li>Excellent command of English</li></ul><p>Experience</p><ul><li>Three years of experience in teaching English online.</li><li>Teaching middle school students using modern and effective methods</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Abakus Center is an innovative e-learning company that specializes in providing personalized tutoring and educational resources to students.<br> We are currently seeking a dedicated and passionate Teacher to join our remote team.<br> As a remote position, you will have the flexibility to work from anywhere in the world while contributing to the academic success of students.<br> In this role, you will be responsible for delivering high-quality online lessons, creating engaging educational content, and providing individualized support to students.<br> You will have the opportunity to utilize your creative teaching methods and technological skills to deliver effective instruction and promote student learning.<br> This is a great opportunity for individuals who are passionate about education and looking to make a difference in the lives of students.<br> Responsibilities Develop and deliver engaging online lessons using our Unified Presentations, based on the Neuromath program, which integrates mental arithmetic, foundational mathematics, and cognitive skill development through a neuro-informed teaching approach.<br> Meet the individual needs and learning styles of students.<br> Provide timely feedback and assessment to students to monitor their progress.<br> Collaborate with other teachers and staff to develop and enhance the curriculum.<br> Stay updated with the latest e-learning technologies and incorporate them into lessons.<br> Foster a positive and supportive learning environment for students.<br> Communicate regularly with students and parents to address any concerns or questions.<br> Remote part-time/full-time work (minimum workload is 15 hours a week) Hourly rate of €10 as fixed compensation Support of the supervisor and experienced colleagues Abakus updating program and materials including account on Abakus platform Training in the Abakus methodology Training in Mental Arithmetic (if required) Opportunity for professional growth as a mental arithmetic teacher Opportunity for Career Growth (other positions) Work From Home Training &amp; Development Performance Bonus Bachelor's degree in Education or a related field.<br> Previous experience teaching in an online or remote setting.<br> Proficient in using online learning platforms and tools.<br> Strong communication and interpersonal skills.<br> Ability to adapt teaching methods and strategies to meet the needs of diverse learners.<br> Excellent organizational and time management skills.<br> Passion for teaching and helping students succeed.<br> Available to work from 15:00 to 20:00 (CET or EEST or EET)</span> </div>

<p>Job description</p><p>ABOUT BERLITZ</p><p>The first and last word in language training for more than a century, the name Berlitz® has become synonymous with excellence in learning. In fact, millions of alumni from all walks of life have experienced new cultures more fully, thanks to Berlitz.</p><p>For over 40 years, Berlitz Canada has been providing the highest quality language training to the Canadian market. At Berlitz we are committed to fully understanding the language goals our learners wish to achieve and strive to cultivate long-term relationships with each of them.</p><p>&nbsp;</p><p>JOB DESCRIPTION</p><p>Currently, we are recruiting flexible, full-time and&nbsp;part-time French Instructors to deliver French lessons virtually. Instructors will work online from his/her preferred location and will report to Berlitz Canada’s Online Department Manager. Students are based in Canada (with a few exceptional cases.)</p><p>&nbsp;</p><p>RESPONSIBILITIES:</p><p>·Ensure quality delivery of the lessons</p><p>·Execute instruction</p><p>·Commit to providing the highest quality of service to both external and internal customers</p><p>·Deliver engaging and effective language instruction through our virtual platform</p><p>&nbsp;</p><p>ESSENTIAL JOB FUNCTION</p><p>·Deliver lessons in accordance with Berlitz teaching principles focused on the interests and needs of the client, working one-on-one in private classes and/or in group classes</p><p>·Keep learner records and profile cards up to date.</p><p>·Participate in your performance evaluation plan.</p><p>&nbsp;</p><p>QUALIFICATIONS/RELATED EXPERIENCE:</p><p>·Native proficiency in the French language (required)</p><p>·Intermediate-level English language skills (required)</p><p>·Bachelor’s degree or the equivalent (required)</p><p>·Versatility in providing online lessons via Zoom, Microsoft teams, or other online platforms (required – to be tested upon first round of interviews and training sessions)</p><p>·Good and reliable internet connection (required)</p><p>·Appropriate environment for online teaching (noise-free, tidy background, etc.) (required)</p><p>·Headphones with a built-in microphone (to be used in training and teaching)</p><p>·Flexible availability to work weekday mornings, afternoons and evenings (required)</p><p>·Excellent communication / interpersonal skills (required)</p><p>·Experience in teaching in-person and/or online (priority, but not required)</p><p>&nbsp;</p><p>Job Type: Full-time and Part-time options.</p><p>Work Location: Remote</p><p>Salary: Teaching rate: $8 CAD per hour for lessons taught</p>

<p>Dispense German courses according to learner levels. Design training materials and assessments. Develop oral and written language skills. Ensure pedagogical follow-up and assess learner progress. Participate in the establishment's pedagogical activities.</p><p><strong>Desired Candidate Profile</strong></p><p>Degree in German language, translation, or equivalent field. Experience in teaching is desired. Excellent command of the German language. Pedagogical skills and communication skills. Rigor, dynamism, and ability to work in a team.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Provide English lessons tailored to students' levels. Develop comprehension, oral, and written expression skills. Design teaching materials and assessments. Monitor student progress and propose remedial actions. Participate in the school's educational and cultural activities. Foster a dynamic and motivating learning environment.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >University degree in English language or equivalent.</font></font></li><li><font dir="auto" ><font dir="auto" >Desired teaching experience.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent command of spoken and written English.</font></font></li><li><font dir="auto" ><font dir="auto" >Good teaching skills and interpersonal ease.</font></font></li><li><font dir="auto" ><font dir="auto" >Sense of listening, rigor and creativity.</font></font></li><li><font dir="auto" ><font dir="auto" >If you match this profile, please send your CV by clicking on the "Apply" tab.</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Prepare and lead quality courses. Assess learner levels and ensure their progress. Design or adapt teaching materials. Track learner attendance and results. Participate in pedagogical meetings when necessary. Maintain professional communication with learners and administration.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>University degree in languages, translation, literature, didactics or equivalent field.</li><li>Excellent command of the language taught (C1/C2 level or native speaker desired).</li><li>Teaching experience appreciated (face-to-face and/or online).</li><li>Good command of digital tools and videoconferencing platforms.</li><li>Excellent pedagogical and interpersonal skills.</li><li>Organizational skills, punctuality and professionalism.</li><li>Ability to adapt courses to different levels (A1-C2 according to CEFR).</li><li>Ability to work with children, adolescents and/or adults.</li><li>Team spirit and sense of responsibility.</li><li><strong>Required Skills</strong>: Excellent oral and written communication. Active pedagogy and ability to motivate learners. Mastery of language teaching methods. Ability to manage groups or individual courses. Adaptability and autonomy.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Prepare and lead quality courses. Assess learner levels and ensure their progress. Design or adapt teaching materials. Track learner attendance and results. Participate in pedagogical meetings when necessary. Maintain professional communication with learners and administration.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>University degree in languages, translation, literature, didactics, or equivalent field. Excellent command of the taught language (C1/C2 level or native speaker preferred). Teaching experience appreciated (in-person and/or online). Good command of digital tools and video conferencing platforms. Excellent pedagogical and interpersonal skills. Sense of organization, punctuality, and professionalism. Ability to adapt courses to different levels (A1-C2 according to CEFR). Aptitude to work with children, adolescents, and/or adults. Team spirit and sense of responsibility.</p><ul><li>Excellent oral and written communication.</li><li>Active pedagogy and ability to motivate learners.</li><li>Mastery of language teaching methods.</li><li>Ability to manage groups or individual courses.</li><li>Adaptability and autonomy.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Prepare and deliver high-quality courses. Assess learners' levels and ensure their progress. Design or adapt teaching materials. Monitor learner attendance and results. Participate in pedagogical meetings when necessary. Maintain professional communication with learners and administration.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >University degree in languages, translation, literature, didactics or equivalent field.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent command of the language taught (C1/C2 level or native language preferred).</font></font></li><li><font dir="auto" ><font dir="auto" >Teaching experience appreciated (in-person and/or online).</font></font></li><li><font dir="auto" ><font dir="auto" >Good mastery of digital tools and video conferencing platforms.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent pedagogical and interpersonal skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Sense of organization, punctuality and professionalism.</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to adapt courses to different levels (A1-C2 according to the CEFR).</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to work with children, adolescents and/or adults.</font></font></li><li><font dir="auto" ><font dir="auto" >Team spirit and sense of responsibility.</font></font></li><li><font dir="auto" ><font dir="auto" >Required skills: Excellent oral and written communication.</font></font></li><li><font dir="auto" ><font dir="auto" >Active teaching methods and the ability to motivate learners.</font></font></li><li><font dir="auto" ><font dir="auto" >Mastery of language teaching methods.</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to manage groups or individual lessons.</font></font></li><li><font dir="auto" ><font dir="auto" >Adaptability and autonomy.</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Under strict supervision, learns basic safety and repair procedures on PSL equipment using an internal competency process defined for this job role. Learns basic operations to include but not limited to: (1) performing pre/post job Coil Tubing equipment inspections, (2) performing and completing preventative maintenance procedures, (3) maintaining support equipment (i.e., pumps, flowback lines etc.). Completes requisite training (essential math, essential red book, safety training, etc.) following internal career development processes. Assists in the cleanup, repair, and preparation for a job. May be asked to assist during the rigging up and down of service line equipment at the wellsite. Skills are acquired by completing the career development requirements in iLearn&amp;aposs competency management system for Operator Assistant I. Must have successfully passed company tests and met competency Task Lists requirements. Job tasks, correctly performed, have minimal impact upon the viability of the organization. Error is readily ascertainable by the supervisor and can be corrected. The ability to perform basic mathematical calculations is required. Reading comprehension and writing skills are required. Basic computer skills are preferred. Licensure to drive commercial vehicles is required for land operations. Promotes safety awareness and environmental consciousness, and complies with all applicable safety and environmental procedures and regulations. Ensures compliance with Health, Safety, and Environmental (HSE) regulations and guidelines. Promotes and takes an active part in quality improvement processes. This is the entry level position into the Service Operator job family.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><br></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Under strict supervision, learns basic safety and repair procedures on PSL equipment using an internal competency process defined for this job role. Learns basic operations to include but not limited to: (1) performing pre/post Coil Tubing equipment inspections, (2) performing and completing preventative maintenance procedures, (3) maintaining support equipment (i.e., pumps, flowback lines etc.). Completes requisite training (essential math, essential red book, safety training, etc.) following internal career development processes. Assists in the cleanup, repair, and preparation for a job. May be asked to assist during the rigging up and down of service line equipment at the wellsite. Skills are acquired by completing the career development requirements in iLearn&amp;aposs competency management system for Operator Assistant I. Must have successfully passed company tests and met competency Task Lists requirements. Job tasks, correctly performed, have minimal impact upon the viability of the organization. Error is readily ascertainable by the supervisor and can be corrected. The ability to perform basic mathematical calculations is required. Reading comprehension and writing skills are required. Basic computer skills are preferred. Licensure to drive commercial vehicles is required for land operations. Promotes safety awareness and environmental consciousness, and complies with all applicable safety and environmental procedures and regulations. Ensures compliance with Health, Safety, and Environmental (HSE) regulations and guidelines. Promotes and takes an active part in quality improvement processes. This is the entry level position into the Service Operator job family.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Must have successfully passed company tests and met competency Task Lists requirements.</li><li>The ability to perform basic mathematical calculations is required.</li><li>Reading comprehension and writing skills are required.</li><li>Basic computer skills are preferred.</li><li>Licensure to drive commercial vehicles is required for land operations.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>As a valued employee of the British Council, you already help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></p><br><br><p><span><span>You are part of our organisation in over 200 countries and territories and where we are on the ground in more than 100 countries.</span></span></p><br><br><p><span><strong><span><span>We connect. We inspire.</span></span></strong></span></p><br><br><p><strong><u>Role purpose:</u></strong></p><br><br><p>The Head of English and School Education will support the development and delivery of a strategic portfolio of partnerships, programmes, and contracts across mixed funding streams and business models. They will ensure an overall balance of impact and financial sustainability, deliver country outcomes, and support the Country Director to ensure that benefit is achieved in country and for the UK and is suitably communicated.</p><br><br><p>The role holder with lead the English and School Education (ESE) portfolio of School Systems, Empowerment, and English Connects. They will lead contracts and programmes in-country, providing technical sector expertise, overseeing business development, and delivering quality, compliant implementation of programmes and contracts.</p><br><br><p>The role holder will share knowledge, expertise, and best practice from the country with the global ESE teams and externally.</p><br><br><p><strong><u>Role Accountabilities:</u></strong></p><br><br><p><span>This role is responsible for leading the English and School Education business in a country by turning the British Council’s global strategy into local action plans that deliver both impact and financial success. The person works closely with local and global leaders to analyse market trends, performance data, and opportunities, then develops annual business plans, sets targets, monitors progress, and takes corrective action when needed. They also ensure projects create meaningful benefits through partnerships and contribute to our wider strategic objectives.</span></p><br><br><p><span>A key part of the role is providing strong leadership to the team. This includes setting a clear vision, developing staff capabilities, managing performance, and creating an inclusive, diverse, and supportive working environment. The role also involves building relationships with governments, educational institutions, partners, and other stakeholders to identify opportunities, strengthen the British Council’s reputation, and support long-term growth.</span></p><br><br><p><span>Where appropriate and in line with the Cultural Engagement integrated income plan, the individual leads business development activities such as reviewing and approving proposals, making investment and contracting decisions, negotiating partnerships, and ensuring opportunities align with overall strategic goals. They oversee market research, competitor analysis, monitoring and evaluation processes, and use insights to improve programmes and business performance. They also represent the British Council in external forums, provide expert advice, and help influence education policies and practices.</span></p><br><br><p><span>Additionally, the role is accountable for financial and commercial performance, including reporting on income, expenditure, results, and impact against targets. A strong commitment to equality, diversity, inclusion, and anti-racism is essential, ensuring all colleagues feel valued, supported, and treated fairly while promoting a positive workplace culture.</span></p><br><br><br><p><strong>Role specific knowledge and experience</strong></p><br><br><p><strong>Essentials</strong></p><br><br><ul><li>University degree or equivalent in a relevant subject or discipline</li><li><span>Experience in a leadership role&nbsp;which involves&nbsp;oversight and accountability for&nbsp;leading and/or developing and&nbsp;delivering capacity building education&nbsp;programmes</span></li></ul><ul><li><span>Proven track record and strong experience in designing and managing English language-focused education programmes in the country where this role is based which deliver outcomes for all boys and girls </span></li><li><span>Experience of leading proposals/bids for international development education programmes which deliver results in partnership with national / federal Ministries of Education.</span></li><li><span>Good evidence of designing and implementing stakeholder engagement strategies and stakeholder management of diverse groups of stakeholders (including multilateral agencies, donors, government officials, partners, academics)</span></li><li><span>Established credibility in the field of English language </span><span>education including evidence of thought leadership within the sector</span></li></ul><br><p><strong><span>Desirables </span></strong></p><br><br><ul><li>Demonstrable understanding of broader education policies and issues as relevant to the country context</li><li>Able to plan and manage dissemination of global thought leadership outputs, such as publications</li><li>Experience of designing and leading teacher education projects, including online</li></ul><br><p><strong>Important Information</strong></p><br><br><ul><li>British Council Pay Band: 7</li><li>Department: Cultural Engagement</li><li>Contract type: Indefinite</li><li>Monthly Gross Salary: DZD 195,000</li><li>Working location: Algeria</li><li>Proof of Identity requirements/right to work in country: Candidates should ensure they have the legal right to live and work in the country where the role is based.&nbsp;Visa sponsorship and relocation&nbsp;assistance&nbsp;are not provided.&nbsp;</li><li><strong><span>Closing Date:&nbsp;11 August 2026 (23.59 IST)</span></strong></li></ul><br><p><span><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></span></p><br><br><p><span><strong><span><span>Equality, Diversity and Inclusion Statement</span></span></strong></span></p><br><br><p><span><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></span></p><br><br><br><p><span><strong><span><span>Safeguarding Statement</span></span></strong></span></p><br><br><p><span><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></span></p><br><br><p><span><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Prepare and lead quality courses. Assess learner levels and ensure their progress. Design or adapt teaching materials. Track learner attendance and results. Participate in pedagogical meetings when necessary. Maintain professional communication with learners and administration.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>University degree in languages, translation, literature, didactics, or equivalent field. Excellent command of the language taught (C1/C2 level or native speaker preferred). Teaching experience appreciated (in-person and/or online). Good command of digital tools and videoconferencing platforms. Excellent pedagogical and interpersonal skills. Organizational skills, punctuality, and professionalism. Ability to adapt courses to different levels (A1-C2 according to CEFR). Ability to work with children, adolescents, and/or adults. Team spirit and sense of responsibility.</p><p><b>Required skills:</b></p><ul><li>Excellent oral and written communication.</li><li>Active pedagogy and ability to motivate learners.</li><li>Mastery of language teaching methods.</li><li>Ability to manage groups or individual courses.</li><li>Adaptability and autonomy.</li></ul><p>If you match this profile, please send your CV by clicking on the 'apply' tab.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><span>Role Title</span><br><p><strong><span>Customer Service and Sales Assistant</span></strong></p><br><br><span>Role Information</span><br><p><strong><span>&nbsp;Pay Band</span></strong></p><br><br><p><strong><span>&nbsp;Location</span></strong></p><br><br><p><strong><span>&nbsp;Duration</span></strong></p><br><br><p><strong><span>&nbsp;Reports to:</span></strong></p><br><br><p><strong><span>Hourly Paid</span></strong></p><br><br><p><strong><span>Algiers, Algeria</span></strong></p><br><br><p><strong><span>1 year (renewable)</span></strong></p><br><br><p><strong><span>Customer Services and Sales Manager Algeria</span></strong></p><br><br>&nbsp;<br><span>Role purpose</span><br><p><span>To project a professional image of British Council and provide a high quality and integrated enquiry and consultancy service for all British Council’s English and Exams activities, product, and services. To demonstrate the required attitudes, skills, behaviors and knowledge in accordance with British Council Customer Service Standards. </span></p><br><br><p><span>To promote and cross sell British Council products and services meeting British Council sales targets (new and existing students/candidates), Key Performance Indicators (KPIs) and supporting Teaching Centre and Exams teams to achieve their annual business targets and objectives</span></p><br><br>&nbsp;<br><span>About us </span><br><p><span>The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.</span></p><br><br><br><p><span>We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.</span></p><br><br><br><p><span>The British Council is an equal opportunities and diversity employer, and the post-holder will play a role in ensuring that Equality, Diversity, and Inclusion polices are consistently applied through the Human Resources operation. </span></p><br><br><br><p><span>The British Council has a fundamental duty of care of all children engaged in activities with us under our mandatory Child Protection Policy. All our employees must be familiar with and follow the Child Protection Code of Conduct. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.</span></p><br><br><br><br><br><span>Geopolitical/SBU/Function overview:</span><br><p><span>Algeria is the largest country in Africa with a population of 41 million, the second largest in MENA, speaking Arabic, French and a significant number of Amazigh (Berber) languages. 70% of the population is under 30 years of age. A stated objective of the Algerian government is to create economic growth and jobs to meet the aspirations of young people. Education is a priority, with high levels of investment. With its demographic boom school and university education has expanded greatly. </span></p><br><br><br><p><span>The team will be based in Algiers and will consist of 2 Customer Services and Sales Advisors, 2 Customer Service and Sales Assistants, 10 consultants, and a Customer Services and Sales Manager (CSM) reporting to the Cluster Customer Management and Sales Lead (Algeria, Morocco and Tunisia). </span></p><br><br><br><p><span>Our vision is to offer the most Trustworthy, Inspiring and Effective customer service, requiring the least effort from our customers, and where customers experience an outstanding service that enhances the reputation of the British Council.</span></p><br><br><br><p><span>British Council MENA Customer Services and Sales teams will maintain standard Key Performance Indicators that will be evidenced by the annual Mystery Shopping and Customer Effort Assessment. These standards will be reflected in the day to day operations and deliverables.</span></p><br><br><span>Main opportunities/challenges for this role:</span><br><p><span>The Customer Services and Sales Team across the cluster works on a shift basis designed to meet customers’ needs within operational constraints. On occasions, the post holder might be required to work outside the standard working hours and during the weekend. Any additional hours worked will be compensated according to British Council policy.</span></p><br><br><br><p><span>Post holders may be assigned to the specialised hubs or teams and rotated between the hubs regularly, in order to provide them with an opportunity to broaden their skills and gain experience.</span></p><br><br><span>Main Accountabilities:</span><br><p><strong><span>New &amp; existing customer enquiries </span></strong></p><br><br><ul><li><span>To meet and greet face to face customers and respond to all customer enquiries – face to face, calls, emails and social media with a polite and pleasant manner following British Council standards and service strategies e.g. call greeting, call handling, and call closing </span></li><li><span>To generate and/or raise interest level of customers to book them for a placement test or consultation, register for an Exam or attend an event.</span></li><li><span>To create CRM accounts/leads/opportunities/cases immediately when an enquiry is received from a customer.&nbsp; CRM records must be updated from time to time so that there is a complete history of actions/communications with the customer and sales performance can be monitored. </span></li><li><span>To follow up with customers to remind them of their consultation appointment and course/exam/event registration prior to the date of the activities.</span></li><li><span>To offer a one-stop solution or pass enquiries and complaints to the right person, team, or department for their timely follow-up with customers</span></li><li><span>To accept and process refunds and transfer requests from existing customers according to the policy</span></li></ul><br><p><strong><span>Sales</span></strong></p><br><br><ul><li><span>To meet or exceed sales targets (new and existing students) and KPIs </span></li><li><span>To administer placement tests and provide consultation services to students on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale</span></li><li><span>To register Exams candidates online in a professional and friendly manner </span></li><li><span>To cross sell relevant British Council services and products where appropriate</span></li><li><span>To carry out after sales follow up and phone existing students to remind them to re-register for the next term and understand and log their reasons for not continuing with the British Council.</span></li><li><span>To make outbound calls to prospective and existing Exams candidates to improve sales conversions</span></li></ul><br><p><strong><span>Registration &amp; Financial Compliance: </span></strong></p><br><br><p><strong><span>In line with the regional cash handling policy Customer Services Advisor is required to:</span></strong></p><br><br><ul><li><span>Collect&nbsp;income received and transfer it accurately onto SAP or other financial systems, to maintain records on the system and complete daily reconciliations </span></li><li><span>Ensure that all income collected is reconciled and posted accurately in system</span></li><li><span>Meet requirements of audit and financial reporting and any discrepancy is reported to line management within stipulated deadline</span></li></ul><br><p><strong><span>Product and offer knowledge</span></strong></p><br><br><ul><li><span>To acquire and always maintain an excellent level of product knowledge by attending product training and observing classes.&nbsp; </span></li><li><span>To acquire and always maintain an excellent knowledge of pricing, discounts and offers.</span></li></ul><br><p><strong><span>Systems and record keeping</span></strong></p><br><br><ul><li><span>To be proficient in using relevant systems, such as call centre system, CRM, student registration system (TCMS) and on-line booking systems.</span></li><li><span>To maintain and update all databases and statistics and reports in a timely and accurate manner.</span></li></ul><br><p><strong><span>Other support duties</span></strong></p><br><br><ul><li><span>To participate and/or provide sales support in all sales and marketing events (in or out of the centre) to create awareness and generate leads for the centre.</span></li></ul><ul><li><span>Ensure the front of house and consultation areas are suitably stocked with up-to-date display and promotional materials</span></li></ul><ul><li><span>Provide verification services for UK certificates</span></li><li><span>Conduct telephone-based surveys or gather other customer data</span></li></ul><p><span>Regularly observe Teaching Centre classes and/or visit Exams venues</span></p><br><br><br><p><strong><em><span>Other Responsibilities and main duties</span></em></strong></p><br><br><p><span>As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues across the cluster in tasks that ensure the smooth running of the operations. This might include participation in Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch Promotions for example.&nbsp;&nbsp; You may also be required to perform other duties as directed by Line Manager.</span></p><br><br><span>Key Relationships:</span><br><p><span>Maintain close working relationship with wider Cluster Customer Service team and attend all briefings and meetings. </span></p><br><br><br><p><strong><em><span>Internal</span></em></strong></p><br><br><p><span>Customer Services and Sales colleagues and temporary staff, Teaching and Exams Management, Teachers, Marketing Team, Projects Team, Regional &amp; Global Customer Services and Sales Teams</span></p><br><br><br><p><strong><em><span>External</span></em></strong></p><br><br><p><span>Students, Candidates, Partners, Corporate Clients and other customers</span></p><br><br><br><br><span>Role Requirements:</span><br><p><strong><span>Threshold requirements:</span></strong></p><br><br><p><strong><span>Assessment stage</span></strong></p><br><br><p><strong><span>Passport requirements/ Right to work in country</span></strong></p><br><br><p><span>Post holder must be eligible to work in Algeria </span></p><br><br><br><p><span>Shortlisting</span></p><br><br><p><strong><span>Direct contact or managing staff working with children?</span></strong></p><br><br><p><span>Yes. Some British Council customers may be under 18 years so appropriate police check required </span></p><br><br><br><p><span>N/A</span></p><br><br><p><strong><span>Notes</span></strong></p><br><br><p><span>Appropriate police check mandatory </span></p><br><br><p><span>Three satisfactory references required</span></p><br><br><br><p><span>Our normal opening hours are 8 am to 7 pm 7 days a week. The role will regularly require some evening work and may occasionally require a split shift. Some unsocial hours and weekend work may be required</span></p><br><br><br><p><strong><span>Person Specification:</span></strong></p><br><br><br><p><strong><span>Language requirements </span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good written and oral communication skills in English APTIS test (CEFR B2) and fluency in French and Arabic</span></li></ul><p><span>N/A</span></p><br><br><p><span>Shortlisting and interview</span></p><br><br><p><strong><span>Qualifications</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>High School Certificate</span></li></ul><ul><li><span>University degree</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Knowledge &amp; Experience</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Experience in a customer service and sales role </span></li></ul><ul><li><span>Tele-sales experience</span></li><li><span>Education sector experience</span></li><li><span>Knowledge of CRM</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Skills (if any)</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good communication skills and proven ability to build rapport with customers</span></li></ul><p><span>Shortlisting AND Interview</span></p><br><br><p><strong><span>British Council Behaviours</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Connecting with others (essential):</span></em></strong></p><br><br><p><span>Making regular opportunities to understand others better</span></p><br><br><br><p><strong><em><span>Creating shared purpose</span></em></strong><span> <strong><em>(essential)</em></strong></span></p><br><br><p><span>Communicating an engaging picture of how we can work together</span></p><br><br><br><p><strong><em><span>Making it happen (essential):</span></em></strong></p><br><br><p><span>Delivering clear results for the British Council</span></p><br><br><br><p><strong><em><span>Working together (essential): </span></em></strong></p><br><br><p><span>Establishing a genuinely common goal with others</span></p><br><br><br><p><strong><em><span>Being accountable (essential):</span></em></strong></p><br><br><p><span>Delivering my best work in order to meet my commitments</span></p><br><br><br><p><strong><em><span>Shaping the future (essential):</span></em></strong></p><br><br><p><span>Looking for ways in which we can do things better </span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><em><span>Performance management</span></em></p><br><br><p><strong><span>British Council Core Skills</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Communicating &amp; Influencing (Level 1) </span></em></strong></p><br><br><p><strong><span>Communicates clearly &amp; effectively: </span></strong><span>Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing. </span></p><br><br><br><p><strong><em><span>Analysing data and problems (Level 1)</span></em></strong></p><br><br><p><strong><span>Is systematic: </span></strong><span>Breaks down problems into a list of tasks to be done and decides on appropriate action<strong>. </strong></span></p><br><br><br><p><strong><em><span>Using technology (Level 1)</span></em></strong></p><br><br><p><strong><span>Operates as a basic user of information systems, digital and office technology: </span></strong><span>Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.</span></p><br><br><br><p><strong><em><span>Planning &amp; Organizing (Level 1)</span></em></strong></p><br><br><p><strong><span>Is methodical: </span></strong><span>Able to plan own work over short timescales for routine or familiar tasks and processes.</span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><strong><span>Prepared by: </span></strong></p><br><br><p><strong><span>Date:</span></strong></p><br><br><p><span>Priya Varma,</span><span>Regional Customer Management and Sales Lead</span></p><br><br><p><strong><em><span>13 April 2021</span></em></strong></p><br><br><br> </div>