وظائف عن بعد في الجزائر 2026

من ٠ إلى ٠ سنة Naukri Gulf

Reception Advisor

On-site - الجزائر - الجزائر العاصمة ١٠ يوليو ٢٠٢٦

المبيعات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"><ul> <li>Reception Advisor</li><li> </li><li>Participate in the development of customer satisfaction while respecting the interests of the bank and the customer. </li> <li>Perform basic banking operations for clients who most often present themselves spontaneously. </li> <li>To ensure the smooth running of the agency.</li> </ul> MAIN ACTIVITIES: <ul> <li>He welcomes and informs clients and prospects entering the agency and helps to improve the waiting experience. </li> <li>He discovers the expectations of his interlocutors and proposes suitable solutions, detects contact opportunities, directs them to a salesperson of appropriate level, and schedules appointments. </li> <li>He handles the complaints. </li> <li>He promotes the bank's remote distribution channels (Internet, Interactive Voice Response, Self-Service Banking, etc.), notably by conducting demonstrations of ATMs. </li> <li>Participate in developing customer satisfaction while respecting the interests of the bank and the customer. </li> <li>and the client. </li> <li>He applies the rules and reflexes of BNP Paribas customer service on a daily basis, both in terms of physical reception in branches and remotely by phone and email.</li> <li>He carries out daily banking operations (taking orders or subscribing to products, for example).</li> <li>He contributes to the achievement of the agency's objectives by selling products and services tailored to his role.</li> <li>To ensure the smooth running of the agency</li> <li>He detects potential areas for improvement in the management of the agency and participates in the search for suitable solutions, in particular he regularly checks the proper functioning of the automated systems.</li> <li>He manages the communication materials related to promotional activities and the communication plan: he places orders, supplies and updates the materials (displays, leaflets and promotional displays) within the agency.</li> <li>After checking, he returns the cards held by the machines and replenishes their supplies.</li> <li>He accompanies customers to the safes.</li> <li>It contributes to activities related to the day-to-day management of ATMs and/or the management of the agency's assets.</li> </ul> <ul> <li> Professional and/or technical skills: </li> <ul> <li>The agency's organizational chart and the roles of each person. </li> <li>The organisation and services by BNP Paribas branch format. </li> <li>The guidelines of the commercial action plan. </li> <li>The operation of ATMs, simple products, and services offered by the multi-channel bank. </li> <li>Processing channels (e.g., payment methods).</li> </ul> <li> Behavioral and/or managerial skills: </li> <ul> <li>Organizational skills </li> <li>Active listening </li> <li>Being customer-oriented </li> <li>Ability to collaborate / teamwork </li> <li>Adaptability</li></ul></ul></div></section>

من ٠ إلى ٠ سنة بيت.كوم

Product Manager

On-site - الجزائر ١٤ يوليو ٢٠٢٦

أخرى

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world. We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values. About the role We are looking for an experienced product manager to join our Super App and Mobility Initiative. You will join the team that leads and owns the Product vision and roadmap for Yassir Super App products. If you possess unparalleled strategic thinking, a big picture person, business acumen, you are obsessed with customer jobs-to-be-done, and you are detailed-oriented, then we are looking for you! Responsibilities <ul> <li> Work with customers to understand jobs to be done and design user journeys </li> <li> Develop user stories translating business requirements into specifications the design and tech team can act upon  </li> <li> Own the product roadmap and oversee its execution while balancing requirements across products and countries  </li> <li> Contribute to the company culture and be responsible for the success and personal growth of our product managers  </li> <li> Contribute to the company's overall strategy working closely with the engineering, data, and operations teams  </li> <li> Co-Manage the different stakeholders across countries and products </li> </ul> Requirements <ul> <li> +2 years experience as a product manager or in a similar level position </li> <li> Excellent communication skills and vocal commands, a good caliber should be able to express ideas and negotiate tradeoffs excellently  </li> <li> management skills, ideally experience managing remote teams. </li> <li> Experience in dealing with Engineering teams and design teams, understanding their acronyms and wordings and talking their language. </li> <li> Good knowledge of how a software app works from it’s different layers. </li> <li> Experience in a rapidly growing company in the mobility, on-demand, or delivery space is a plus </li> <li>BSc/MSc in Engineering, Computer Science, Design or relevant field </li> </ul> </div>

من ٠ إلى ٠ سنة بيت.كوم

Social Media Video Editor

عن بُعد - الجزائر ١ أغسطس ٢٠٢٦

التصميم والإبداع

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Social Media Video Editor today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Transform raw footage and briefs into ready-to-publish social media content based on reference materials and specific guidelines; Edit content to match the required pacing, visual style, and effects; Perform color correction and color grading to ensure a polished final look; Clean, mix, and optimize audio, including reusing or replacing soundtracks and refining voiceovers; Generate, review, and verify subtitles for accuracy and readability. What you need to succeed in this role: Excellent English skills (at least C1 level); Strong portfolio of 10+ published and successful Instagram/TikTok videos is a must; Strong practical understanding of food and dishes; Highly adaptable and comfortable working in a fast-paced environment; Proactive, driven, and solution-oriented, with a strong sense of initiative; Flexible, reliable, organized, and detail-oriented; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload). Benefits: Fixed schedule: Monday–Friday, 9 AM - 6 PM GMT+2; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Video Editor who thrives on delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code: 3FZ </div>

من ٠ إلى ٠ سنة بيت.كوم

Customer Support Consultant

عن بُعد - الجزائر ٢٥ يوليو ٢٠٢٦

خدمة العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding customer support via phone calls, emails and chats; Escalating complex cases to the internal team; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI. What you need to succeed in this role: Excellent French & English skills (at least C1 for both spoken and written); At least 6 months of experience in customer and technical support role is a must; Experience with CRM systems; Experience handling customer issues in a ticket-based support environment across multiple channels, including email, phone, and chat. Ability to learn and follow precise procedures; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer ( at least 16Gb of RAM ) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload). Will be a great plus: Experience supporting time and attendance software and/or workforce management systems from a support perspective, rather than solely as an end user. Benefits: Fixed schedule: Monday–Friday, 8 AM–4 PM EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . </div>

من ٠ إلى ٠ سنة بيت.كوم

Regulatory Affairs IVDR - Contractor

On-site - الجزائر ٦ يوليو ٢٠٢٦

القانون

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Regulatory Affairs IVDR - Contractor (North Africa) Location: Algeria, Morocco, or Tunisia (Remote/Hybrid as applicable) Contract Type: Contractor About the Opportunity We are seeking an experienced Regulatory Affairs IVDR Contractor to support regulatory activities across the EMEA region, with a key focus on In Vitro Diagnostic Regulation (IVDR) transition projects, product registrations, regulatory compliance, and change control activities within the medical diagnostics industry. This is an exciting opportunity for a regulatory professional with experience in medical devices, ideally IVDs, who thrives in a fast-paced, cross-functional environment and is passionate about ensuring regulatory compliance while supporting business objectives. Key Responsibilities <ul><li>Support the development and execution of regulatory submission plans related to IVDR transition projects across the EU region.</li><li>Collaborate with global Regulatory Affairs teams, Legal, Manufacturing, Supply Chain, Marketing, Commercial teams, and distributor markets to support regulatory initiatives.</li><li>Manage and support applicable change control projects by coordinating with manufacturing sites and relevant stakeholders to obtain regulatory documentation and dossiers.</li><li>Support product registrations and amendments to existing regulatory approvals and certificates.</li><li>Maintain regulatory databases and proactively escalate risks where necessary.</li><li>Track, monitor, and report submission status and regulatory milestones through defined KPIs and reporting platforms.</li><li>Provide backup support for local Regulatory Affairs activities when required.</li><li>Represent Regulatory Affairs at project meetings, including IVDR and change control forums.</li><li>Monitor regulatory developments, legislation, and industry standards within supported markets.</li><li>Conduct regulatory impact assessments and communicate relevant changes to internal stakeholders.</li><li>Support strategic Quality and Regulatory Affairs objectives.</li><li>Perform additional regulatory and compliance-related duties as required.</li></ul>Minimum Requirements Education & Experience <ul><li>Minimum of 2 years' experience in Regulatory Affairs within the Medical Devices industry, preferably in In Vitro Diagnostics (IVDs).</li><li>Demonstrated knowledge of the medical diagnostics industry and regulatory environments within supported regions.</li><li>Experience supporting regulatory submissions, registrations, and change management activities.</li></ul>Skills & Competencies <ul><li>Strong project management capabilities.</li><li>Ability to work effectively within cross-functional and multicultural teams.</li><li>Working knowledge of local Ministry of Health regulations, regulatory requirements, industry standards, and guidance documents.</li><li>Excellent verbal and written communication skills in English.</li><li>French language proficiency will be advantageous.</li><li>Strong attention to detail and organizational skills.</li><li>Excellent interpersonal and stakeholder management abilities.</li><li>High levels of professionalism, integrity, and diplomacy.</li><li>Ability to manage confidential information with discretion.</li><li>Strong analytical and problem-solving skills.</li></ul>Preferred Candidate Location Applicants must currently be based in one of the following countries: <ul><li>Algeria</li><li>Morocco</li><li>Tunisia</li></ul>What We're Looking For The successful candidate will be a proactive regulatory professional who can work independently, manage multiple priorities, and collaborate effectively with stakeholders across various functions and geographies. Interested candidates are invited to submit their CV highlighting their relevant Regulatory Affairs and IVDR experience. #LI-DNP #LI-CES  IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. </div>

من ٠ إلى ٠ سنة بيت.كوم

Customer Support Agent

عن بُعد - الجزائر ٢٣ يوليو ٢٠٢٦

خدمة العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . ; </div>

من ٠ إلى ٠ سنة بيت.كوم

Senior Strategy Consultant

عن بُعد - الجزائر ١٨ يوليو ٢٠٢٦

أخرى

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Toloka AI supports frontier model post-training by building domain-specific reinforcement learning environments, tasks, and evaluation frameworks designed by real practitioners. Mindrift, powered by Toloka — a leading enterprise AI and machine learning data partner since 2014 — connects top domain experts with cutting-edge AI initiatives. Backed by Toloka’s deep expertise in scalable data generation, crowd technology, and applied ML systems, Mindrift enables experts to shape how next-generation generative models learn, reason, and perform. We are launching a Management Consulting domain focused on translating real-world consulting engagements into structured learning environments for advanced AI systems. To do this credibly, we are assembling a team of strategy consultants from top-tier firms who can convert authentic project experience into end-to-end examples — from problem structuring and work planning to analysis, synthesis, and client-ready recommendations. You will join a growing team of consultants from leading strategy firms shaping how AI learns high-level business reasoning. Important: This role is exclusively for consultants with direct experience at a top-tier strategy consulting firm. If you do not have hands-on project experience at one of the firms listed below, please do not apply. This requirement ensures the domain is built by practitioners trained to the highest standards of structured problem-solving and client delivery. Eligible firms: McKinsey & Company, Boston Consulting Group (BCG), Bain & Company, Oliver Wyman, Roland Berger, Monitor Deloitte (Deloitte S&C), EY-Parthenon, Kearney, and Strategy& (PwC). Who We’re Looking For Consultants with 3+ years of experience at one of the firms listed above, with hands-on project experience in: Structuring ambiguous client problems into workable analytical plans Building financial models, market analyses, or synthesized findings from messy inputs Producing client-ready deliverables under time pressure Forming and defending recommendations under uncertainty No deep technical background is required — we will onboard you on the lightweight tools involved. What You’ll Do Build realistic consulting project environments — create detailed project scenarios grounded in real engagement dynamics: industry context, financials, constraints, conflicting inputs, and incomplete information. Design structured consulting tasks for AI agents — break projects into discrete tasks that mirror real consulting work: market sizing, commercial due diligence, cost optimization, growth strategy, operational diagnosis, benchmarking, and more. Define evaluation criteria and quality standards — develop grading frameworks, evaluation rubrics, and golden-answer solutions for each task, used to train and calibrate an LLM-based grading system that evaluates AI outputs at scale. This is a remote, project-based, individual-contributor role focused on analytical design and evaluation. Skills & Requirements 3+ years at McKinsey, BCG, Bain, Oliver Wyman, Roland Berger, Monitor Deloitte, EY-Parthenon, Kearney, or Strategy& Strong structured problem-solving and hypothesis-driven thinking Ability to translate vague problems into clear analytical steps and deliverables High attention to logical consistency and output quality Independent, self-directed working style Clear written English (B2+) Compensation On this project, contributors can earn up to $60 per hour equivalent , depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements. </div>

من ٠ إلى ٠ سنة بيت.كوم

AI Product Manager

On-site - الجزائر ٨ يوليو ٢٠٢٦

أخرى

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About Yassir Yassir is the leading super App for on demand, ride-hailing, last-mile delivery, payment services and more, set to change the way daily services are provided. It currently operates in 45 cities across multiple countries. It has already raised $150 million in Series B funding, five times what it raised in its previous round. The raise was with world class investors such as BOND and Y Combinator, which is the precursor of the likes of Airbnb, Stripe, Dropbox, Doordash, among others.  We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.  We believe that investing in AI will result in scaling our company to create unique value for each and every one of our customers. We are looking for an experienced Product Manager to lead our Artificial Intelligence (AI) initiatives. You will join the team that leads and owns the Product vision and roadmap for AI at Yassir, and you will drive the transformation towards having our marketplace optimized by AI. The AI team works closely with all domains (ride-hailing, delivery, financial services) and joining our team requires challenging the status quo, finding visionary value creation opportunities, and reinventing customer experiences through innovative and pioneering use of AI.  RESPONSIBILITIES <ul> <li> Product Vision: craft a robust strategy to leverage AI at scale in Yassir, work with customers and app domains to understand the marketplace dynamics and identify the AI opportunities </li> <li> Product Lifecycle Management: own the product roadmap and oversee its execution while balancing requirements across products and countries, and maintaining team health. Manage the entire product lifecycle from ideation to launch and ongoing optimization. </li> <li> Data-Driven Decision-Making: Utilize data-driven insights to make informed decisions, track key performance indicators (KPIs), and iterate on product features to optimize performance and achieve business objectives. Be an ambassador for the power of Data and AI and contribute to making it a driver of success for the company and your co-workers.  </li> <li> Stakeholder Management and Collaboration: foster strong ties with partner teams (across product, marketing, operations, etc.), communicate progress and results, anticipate roadblocks and align objectives across stakeholders.  </li> <li> Leadership and Culture: Mentor co-workers, create a culture of feedback and trust building, and take an active role in your own growth and of the growth of people around you.  </li> </ul> REQUIREMENTS <ul> <li> 3+ years experience as a Product Manager solving business problems using AI/ML products. </li> <li> Demonstrated proficiency in AI technologies, Machine Learning concepts, and a strong technical understanding to effectively communicate and collaborate with development teams. </li> <li> Successful track-record managing Products across remote teams. </li> <li> Experience in a rapidly growing company in the mobility, on-demand, or delivery space is a plus. </li> <li> BSc/MSc in Engineering, Computer Science, Data Science, or relevant field. </li> </ul> BENEFITS <ul> <li> Great compensation and bonuses including stock options </li> <li> Blue sky opportunity with the team; shape the strategic direction of the company </li> <li> Sharp, motivated co-workers in a fun hybrid environment </li> <li> Paid company holidays </li> </ul> WHY YOU SHOULD JOIN YASSIR <ul> <li> Join one of the fastest-growing tech companies in Africa </li> <li> Have a lasting impact on our company's culture </li> <li> Make a real impact on the world by helping us bring affordable financial and on-demand services to millions of Africans </li> <li> Work on some really hard technical challenges from identity infrastructure for Africans, digital payment networks to complex mapping and routing systems across the continent </li> <li> We are the first Algerian startup to go through Y Combinator program and we’re backed by top investors including Unpopular Ventures, Rebel Fund and DainTree.VC </li> </ul> Do you want to become part of our first-class team? You should definitely send us your application.  </div>

من ٠ إلى ٠ سنة بيت.كوم

Technical Support Consultant

عن بُعد - الجزائر ٢٩ يوليو ٢٠٢٦

خدمة العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding technical support via chats and emails; Manage customer support tickets and maintain a 24-hour response SLA; Attend regular engineering planning sessions to stay informed on upcoming releases, migrations and product changes; Prepare and lead recurring support retrospectives, identifying customer trends and helping Engineering prioritize improvements; Review AI chatbot conversations and optimize Inkeep rules, workflows and responses to improve support quality; Maintain and improve customer-facing documentation and self-service resources in GitBook; Improve support systems and processes, including Zendesk workflows, automations and Linear ticket management; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI. What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written); At least 1–2 years of proven experience in a Technical Support role; Experience translating technical issues for non-technical users (high EQ); Experience reproducing and troubleshooting complex technical issues using browser tools, logs, and changelogs; Solid understanding of engineering workflows, including releases, migrations, and potential user impact; Ability to clearly distinguish product bugs from user environment issues and third-party limitations; Experience escalating incidents with structured documentation (impact, timeline, reproduction steps); Experience reading logs (e. g, Jason) in tools like Grafana; Familiarity with marketplace or reselling platforms AI-first mindset, using AI tools to reduce repetitive work and improve support efficiency Hands-on experience with Zendesk and Linear (or similar ticket-tracking systems); Strong organizational skills, including tracking patterns, running retrospectives, and turning insights into actionable feedback; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: Experience with CRM systems; Familiarity with reselling/marketplace platforms. Benefits: Fixed schedule : Monday–Tuesday, Friday from 9 AM–5 PM, and Wednesday–Thursday 12 PM–8 PM, EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code: 3G3 </div>

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Reception Advisor

Product Manager

Social Media Video Editor

Customer Support Consultant

Regulatory Affairs IVDR - Contractor

Customer Support Agent

Senior Strategy Consultant

AI Product Manager

Technical Support Consultant

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