وظائف التسويق عبر وسائل التواصل الاجتماعى

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor,&nbsp;dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d'évolution sont nombreuses. Chaque geste, chaque sourire, chaque action, contribuent à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète. Ensemble, nous incarnons la vision de l’hospitalité responsable.<br>Ayez l’opportunité de devenir un Heartist®, et laissez votre coeur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Dans le cadre du développement de notre brigade, nous recherchons un Chef Boucher expérimenté, rigoureux et très opérationnel, capable de prendre la responsabilité de la boucherie ainsi que de la réception des marchandises destinées aux cuisines.</p><br><p>Véritable garant de la qualité des matières premières dès leur arrivée dans l’hôtel, le Chef Boucher occupe un rôle essentiel dans notre organisation culinaire.</p><br><p><strong>Missions Principales :</strong></p><br><ul><li>Superviser l’ensemble des opérations de boucherie : découpe, désossage, parage, portionnage, préparation et stockage des viandes et volailles.</li><li>Assurer la réception et le contrôle des livraisons Cuisine : quantité, poids, qualité, fraîcheur, température, DLC, emballage et conformité avec les commandes.</li><li>Refuser et signaler immédiatement tout produit ne répondant pas aux standards de qualité ou aux exigences de l’hôtel.</li><li>Superviser la poissonnerie : contrôle de fraîcheur, préparation, écaillage, vidage, filetage et portionnage des poissons et produits de la mer.</li><li>Superviser la légumerie et garantir le respect des procédures de lavage, désinfection, préparation et stockage des fruits, légumes et herbes.</li><li>Garantir le respect de la chaîne du froid, de la traçabilité, de l’étiquetage et des procédures FIFO/FEFO.</li><li>Optimiser les découpes et les rendements afin de réduire les pertes et le gaspillage et contribuer à la maîtrise du food cost.</li><li>Veiller à la propreté et à la désinfection des zones de boucherie, poissonnerie, légumerie et réception placées sous sa responsabilité.</li><li>Faire appliquer strictement les standards HACCP, d’hygiène et de sécurité alimentaire.</li><li>Encadrer, former et accompagner les collaborateurs affectés à ses différentes zones.</li><li>Collaborer quotidiennement avec le Chef Exécutif, le Sous-Chef Exécutif, Purchasing, Receiving, Cost Control et les différentes cuisines.</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché:</strong></p><br><p>Nous recherchons avant tout un véritable professionnel de la boucherie, avec une excellente connaissance des viandes, des différentes pièces, des techniques de découpe et des rendements.</p><br><p>Une expérience confirmée comme Chef Boucher ou Boucher qualifié en hôtellerie haut de gamme, restauration ou structure à volume important est recherchée.</p><br><p>Une bonne connaissance de la réception des marchandises, des contrôles de température, de la traçabilité et des procédures HACCP est indispensable.</p><br><p>Une expérience en hôtellerie 5 étoiles et/ou en ouverture d’hôtel constitue un véritable plus.</p><br><p><strong>Qualités Recherchées :</strong></p><br><p>Rigueur, organisation, excellente connaissance des produits, sens des coûts et des rendements, leadership terrain, vigilance sur l’hygiène et la sécurité, capacité à travailler en équipe et à collaborer avec plusieurs départements.</p><br><p>Vous êtes passionné par le produit, exigeant sur la qualité et souhaitez prendre la responsabilité d’un secteur clé de nos opérations culinaires ? Rejoignez-nous et participez à la construction de notre nouvelle brigade.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Director of Security in managing security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures the continuous protection of guests, employees and hotel assets. Maintains logs, certifications and documents required by law and Standard Operating Procedures.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 3 years experience in the security/loss prevention or related professional area.<br>OR<br>• 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Security Operations<br>• Assists in the development and implementation of emergency procedures.<br>• Recommends follow-up action for security breaches.<br>• Conducts investigation of all losses of property assets and refers to proper management for disposition.<br>• Deploys security staff to effectively monitor and protect property assets.<br>• Complies with all Corporate Security safety and security management guidelines and procedures.<br>• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.<br>• Conducts periodic patrols of entire property and parking areas.<br>• Recognizes success across areas of responsibility.<br>• Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.<br>• Implements action plans to monitor and control risk.<br>• Keeps abreast of local criminal activity as it may impact property.<br>• Maintains required reports and documentation regarding patrols of property and parking areas.<br>• Inspects all security equipment and ensures it is fully functioning.<br>• Provides means for obtaining necessary medical attention on a timely basis.<br>• Conducts hourly employee performance appraisals according to Standard Operating Procedures.<br>• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<br>• Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>• Maintains first aid and CPR certifications required for Security officers.<br>• Implements local authority requirement for security and safety.<br>Leading Security Teams<br>• Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.<br>• Celebrates successes by publicly recognizing the contributions of team members.<br>• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>Providing and Ensuring Exceptional Customer Service<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Meets quality standards and customer expectations on a daily basis.<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>Conducting Human Resources Activities<br>• Assists in minimizing cost of accident claims through aggressive claims management.<br>• Brings issues to the attention of Human Resources as necessary.<br>• Strives to improve service performance.<br>• Administers property policies fairly and consistently.<br>Additional Responsibilities<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Develops and maintains a working relationship with local law enforcement authorities.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Provides guidance in setting health and safety policies and standards.<br>• Coordinates with Event Sales for VIP escort and media control for large events.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Welcoming visitors and clients. Managing telephone calls and messages. Handling mail and packages. Maintaining the organization of the reception area and common areas. Algiers, Cheraga</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >High school diploma or equivalent, hospitality/reception training preferred. Experience in a similar role is a plus. Excellent communication skills. If you meet these requirements, please submit your resume by clicking on the "Apply" tab.</font></font></p><p></p></section>

<p>Manage the recruitment process (posting ads, pre-screening applications, organizing interviews). Ensure the integration and administrative follow-up of new employees. Manage employee administrative files (contracts, absences, leave, certificates, etc.). Participate in managing relations with social and administrative bodies. Ensure compliance with labor legislation and internal procedures. Contribute to training management and skills development. Ensure follow-up of HR indicators and prepare necessary reports. Participate in improving HR processes.</p><p><strong>Desired Candidate Profile</strong></p><p>Proficiency in office tools (Word, Excel, PowerPoint). Excellent communication and organizational skills. Sense of confidentiality, rigor, and team spirit.</p>

<p>Ensure administrative management of staff. Participate in recruitment, integration and follow-up of employees. Manage personnel files and absences. Prepare payroll elements and ensure follow-up of social declarations.</p><p><strong>Desired Candidate Profile</strong></p><p>GRH skills. Experience in a similar position.</p>

<p>About your role as QA Engineer Review requirements, specifications, and technical documents to provide feedback; analyze test results to ensure software meets quality standards Create, execute, and manage test cases (both manual and automated), including detailed plans for comprehensive coverage Document testing phases, report bugs, and track defects efficiently. Perform thorough regression testing to verify bug fixes Work with cross-functional teams throughout the software development lifecycle to maintain quality and troubleshoot issues Conduct post-release/post-implementation testing to ensure product stability and quality in real-world usage Design and develop automation scripts using open source tools. Stay updated with new testing tools and strategies to enhance efficiency Estimate, prioritize, and coordinate testing activities to align with project timelines and objectives Liaise with internal teams to understand system requirements and monitor the debugging process to ensure effective resolution of issues</p><p><strong>Desired Candidate Profile</strong></p><p>2 - 4 years of hands-on experience with manual and automated mobile testing on Android and iOS platforms Hands-on experience in developing automated test cases in at least one programming language Proven working experience with Agile project management, QA methodology, and test management software Hands-on experience with API Testing frameworks such as Postman Hands on experience with test management tools such as Xray Ability to design and write test cases in BDD format Experience in Smoke Testing, Sanity Testing, Performance Testing, end-to-end application testing Hands-on experience with the Robot framework is a plus Experience in a rapidly growing company in the mobility, on-demand or fintech space is a plus BSc/MSc in Engineering, Computer Science or relevant field</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Qui sommes nous ?</b><br>Heetch est la seule application de VTC visant à rendre la mobilité plus positive. Nous nous engageons pour une mobilité plus équitable avec la commission la plus basse du marché. Nous offrons un service professionnel et de qualité partout où nous opérons et incarnons une vision joyeuse, optimiste et culturellement pertinente. Nous croyons sincèrement que personne ne doit être laissé de côté et nous maintenons un équilibre entre des prix inclusifs pour les passagers et des revenus suffisants pour les chauffeurs.<br>Lancée en 2013, aujourd’hui nous opérons en France, Belgique, Algérie, Angola, Sénégal, Côte d'Ivoire et Mali. Rejoignez notre équipe ambitieuse, déterminée à transformer le marché de façon durable !<br><p><strong><span>Ton rôle comme Hub Manager d'Algers:</span></strong><span>Rattaché(e) à la Direction Exécutive basée en France, tu es le/la leader senior et l'ancrage opérationnel du Hub d'Alger (environ 40 personnes). Si les équipes fonctionnelles rapportent directement à leurs managers respectifs en Europe, tu es responsable de la performance globale du site, de la culture, de l'engagement des collaborateurs et de la bonne exécution business au quotidien.</span><br><strong><span>Que vas-tu faire concrètement ?</span></strong><br><strong><em><span>Leadership du site &amp; performance des équipes</span></em></strong></p><br> <ul> <li> <p><span>Être le principal représentant de la direction sur site à Alger ; développer une culture de haute performance et gérer/résoudre localement les problématiques du quotidien.</span></p><br> </li> <li> <p><span>Suivre la santé et la productivité du Hub via observation directe, suivi de KPIs et échanges réguliers avec les managers européens et les équipes locales.</span></p><br> </li> <li> <p><span>Évaluer en continu le moral et la charge de travail du site ; remonter proactivement aux managers européens tout risque, friction ou baisse de performance.</span></p><br> </li> <li> <p><span>Garantir que les politiques locales, les normes de sécurité et les règles de présence soient clairement définies et respectées sur site.</span></p><br> </li> </ul> <p><strong><em><span>Gestion opérationnelle</span></em></strong></p><br> <ul> <li> <p><span>Encadrer l'Office Manager (ou équivalent), en charge de l'administratif quotidien, de l'entretien des locaux, des fournisseurs, de la logistique et des besoins du bureau.</span></p><br> </li> <li> <p><span>Valoriser les actifs du Hub en identifiant des opportunités de revenus (location d'espaces, coworking, services à des partenaires externes).</span></p><br> </li> </ul> <p><strong><em><span>Gestion locale du Hub (Algérie)</span></em></strong></p><br> <ul> <li> <p><span>Superviser l'administration RH et la paie locale, en garantissant la pleine conformité avec le droit du travail algérien (déclarations et suivi CNAS, impôts, organismes du travail).</span></p><br> </li> <li> <p><span>Piloter le recrutement local en lien étroit avec les managers européens, en assurant l'adéquation technique et culturelle des candidats.</span></p><br> </li> <li> <p><span>Collaborer avec les managers européens sur le développement de carrière, la montée en compétences et la rétention des équipes basées en Algérie.</span></p><br> </li> </ul> <p><strong><span>Ce poste est fait pour toi si :</span></strong></p><br> <ul> <li> <p><span>Tu as une vraie appétence pour le leadership de terrain et sais gérer les situations avec autonomie.</span></p><br> </li> <li> <p><span>Tu es curieux(se), aimes comprendre les choses en profondeur en allant au contact des équipes, tout en gardant une vision stratégique.</span></p><br> </li> <li> <p><span>Tu parles français et anglais couramment et es à l'aise pour travailler dans un environnement international, avec des équipes basées en Europe.</span></p><br> </li> </ul> <p><strong><span>Qu'est-ce qui t'attend ?</span></strong><span> Si ta candidature est retenue, la suite du processus se déroule en 5 étapes :</span><span> 1/ Un premier entretien avec le/la chargé(e) de recrutement</span><span> 2/ Skills test (test technique)</span><span> 3/ Un second entretien avec le Hiring Manager</span><span>4/ Une rencontre avec le senior leadership</span><span> 5/ Offre</span><br><span>Si tu es prêt(e) à relever ce défi et à jouer un rôle clé dans notre succès, nous serions ravis de recevoir ta candidature !</span><br></p><br><br> </div>

<p>Manage social networks and the website. Create and publish digital content. Implement online advertising campaigns. Analyze campaign performance. Optimize referencing (SEO/SEA). Ensure digital and competitive monitoring.</p><p><strong>Desired Candidate Profile</strong></p><p>Formation : Bac+3 Bac+5 en Marketing, Communication ou Digital. Expérience : Minimum 1 an dans un poste similaire.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Supervise all accounting operations of the company. Control the maintenance of general and analytical accounting. Prepare financial statements and prepare periodic accounting closings. Ensure the follow-up of treasury, accounts receivable and payable. Prepare and control tax and social declarations. Supervise and support the accounting team. Participate in budget preparation and financial performance monitoring. Ensure relations with statutory auditors, auditors and administrations. Ensure compliance with internal procedures, accounting standards and current regulations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Diploma in accounting, finance or management. Proven experience in accounting, including experience in team management. Proficiency in accounting software and office tools.</p><p></p></section>

<p>Advise our clients and organize their trips from A to Z. Promote our offers and packages. Manage reservations and customer follow-up. Be active on our social networks to highlight the agency.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience in tourism (min. 1.5 years)</li><li>French &amp; English mastered</li><li>Dynamic, passionate about travel and comfortable with digital</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Human Resources Analyst</font></font></font></font></li><li><font dir="auto" ><font dir="auto" ><br></font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the maintenance and updating of personnel administrative files and regulatory registers (leave, absences, etc.)</font></font></li> <li><font dir="auto" ><font dir="auto" >Maintaining relationships with social and administrative bodies (Labor Inspectorate, CNAS, group insurance, etc.)</font></font></li> <li><font dir="auto" ><font dir="auto" >Manage the recruitment process, from defining the need to integrating the candidate</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the implementation of decisions relating to staff movements (recruitment, transfer, promotion, departure, etc.)</font></font></li> <li><font dir="auto" ><font dir="auto" >Prepare the variable payroll elements (absences, lateness, leave, overtime, etc.)</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the monitoring, control and validation of payroll processing operations as well as post-payroll operations.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in the development of HR dashboards and statistics</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with internal regulations and applicable social legislation</font></font></li> <li><font dir="auto" ><font dir="auto" >Monitor the implementation of the training plan</font></font></li> <li><font dir="auto" ><font dir="auto" >Establish the training program and submit it for approval by management (in accordance with the training budget approved by the Institution's Board of Directors)</font></font></li> <li><font dir="auto" ><font dir="auto" >To analyze human resource and training needs, establish and consolidate the annual budget forecast for recruitment and training.</font></font></li> <li><font dir="auto" ><font dir="auto" >To perform any other task assigned by management within the scope of their duties</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >hold a university degree in legal sciences, commercial sciences, management sciences, management or equivalent</font></font></li> <li><font dir="auto" ><font dir="auto" >Candidates must have at least three (3) years of professional experience in a similar position.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastering labor legislation and human resources management procedures</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastering human resources management software and tools (payroll, personnel management, CNAS declarations, etc.)</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastering office software tools, particularly Microsoft Office (Word, Excel and Outlook)</font></font></li> <li><font dir="auto" ><font dir="auto" >Demonstrate good organizational skills, methodical approach, rigor, and confidentiality.</font></font></li> <li><font dir="auto" ><font dir="auto" >Possessing good action and communication skills</font></font></li> <li><font dir="auto" ><font dir="auto" >to be free of any commitment</font></font></li> <li><font dir="auto" ><font dir="auto" >R resider in the wilaya of Algiers or its surroundings</font></font></li> </ul> <p> <b> <u><font dir="auto" ><font dir="auto" >Benefits</font></font></u> </b> </p> <ul> <li><font dir="auto" ><font dir="auto" >Remuneration according to the company's collective agreement</font></font></li> <li><font dir="auto" ><font dir="auto" >Opportunities for career advancement</font></font></li> <li><font dir="auto" ><font dir="auto" >Stable and favorable working environment</font></font></li> <li><font dir="auto" ><font dir="auto" >Integration within a dynamic team</font></font></li></ul></div></section>

<p>Manage personnel administrative files. Monitor absences, leave, and timekeeping. Participate in recruitment and integration operations. Prepare and update HR documents. Ensure follow-up of contracts and personnel files. Participate in payroll monitoring and social declarations.</p><p><strong>Desired Candidate Profile</strong></p><p>Training in Human Resources, Management, Administration or Law. Minimum experience in HR or personnel administration. Rigor, discretion, responsiveness and sense of responsibility.</p>

<p>Ensure the accounting and financial management of the company. Recording of accounting operations Establishment of tax and social security declarations Monitoring of customer and supplier invoices Preparation of balance sheets and financial statements Treasury monitoring Mastery of accounting software Knowledge of tax regulations Rigor and organization Diploma in accounting/finance Experience required</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma in accounting/finance Experience required</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Participate in the management of the establishment's openings/closings, cash register management. Participation in the recruitment, integration and training of new employees. Ensure the smooth running of the service, ensure fluidity between the kitchen and the dining room, and manage the pace to avoid waiting. Management of any conflicts between team members to maintain a pleasant social climate. Management of absences (holidays, sick leave, etc.). Ensure compliance with possible hygiene standards. Maintain vigilance regarding the safety of its employees (work environment, equipment, good practices). Monitoring of individual and collective performance. Regular reporting to management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Organized, versatile and diplomatic, Reactive and stress-resistant, Proficient in IT tools, Excellent oral communication, Adaptability.</p><p></p></section>

<p>Manage orders received via the website and social networks. Respond to customer requests and messages. Confirm orders and ensure their follow-up. Enter and update order information. Ensure delivery follow-up with relevant services. Manage returns, exchanges, and customer complaints. Update products, prices, and availability on e-commerce platforms. Ensure good customer service and contribute to buyer satisfaction.</p><p><strong>Desired Candidate Profile</strong></p><p>Good oral and written communication. Commercial sense and customer orientation. Organization, responsiveness, and rigor.</p>

<p><b>About the Role:&nbsp;</b></p><p><br></p><p>The Program Officer is a hands-on implementation role responsible for the day-to-day operational delivery of the StartAlgeria program in Algeria. The Officer will work closely with the Flat6Labs Program Manager to coordinate logistics, manage local vendors and service providers, organize and oversee program events, and ensure all activities are executed on schedule and in line with program requirements.The Program Officer will also serve as the main focal point for participating ESOs, experts, and mentors, following up on engagement and coordinating session delivery agendas to ensure smooth implementation and continuous collaboration throughout the programme lifecycle. This role is well suited to an organized, detail-oriented professional with experience in program or project coordination, events management, or a related field. The Officer does not carry a strategic or external-relations mandate; their focus is on execution quality, operational reliability, and responsive support to program participants.</p><p><br></p><p><b>&nbsp;Key Responsibilities:</b></p><p>Program Coordination</p><ul><li>Coordinate the day-to-day operational delivery of the program in close collaboration with the Flat6Labs Program Manager.</li><li>Maintain the program calendar and ensure all activities, sessions, and deadlines are tracked and communicated to relevant parties in a timely manner.</li><li>Oversee virtual and physical workshops and events.</li><li>Organize and finalize all session planning and preparatory work.</li><li>Track ESO participation levels and attendance across all scheduled sessions.</li><li>Manage the onboarding and offboarding journey for all ESOs.</li><li>Manage all aspects of attendee outreach, including drafting and dispatching invitations, registration confirmations, event reminders, and subsequent follow-up messages.</li></ul><p>Events Management</p><ul><li>Manage logistics for program bootcamps, info sessions, workshops, program closure event and other convenings, including venue sourcing, A/V, catering, technical equipment, materials, and participant communications before and during event day.</li><li>Source and manage local vendors and service providers, obtaining quotes, overseeing delivery, and ensuring quality and value for money.</li><li>Maintain up-to-date records of expenditures, vendor contracts, and logistical arrangements for reporting purposes.</li><li>Prepare event documents and briefing notes, and ensure the Flat6Labs team and any external facilitators are fully informed ahead of each session.</li><li>Provide post-event debriefs and document key operational takeaways to support continuous improvement.</li></ul><p>ESO Support &amp; Participant Engagement</p><ul><li>Serve as the first point of contact for participating ESOs on all operational and logistical matters throughout the program.</li><li>Monitor ESO session attendance and engagement, following up proactively to address absences or logistical barriers.</li><li>Distribute program materials, assignments, and resources to ESO participants and ensure they have everything required to participate fully.</li><li>Escalate substantive concerns or ESO feedback to the Flat6Labs Program Manager for follow-up.</li></ul><p>Reporting, Data &amp; Communications</p><ul><li>Prepare periodic program progress reports for the Flat6Labs Program Manager, capturing activity status, attendance, issues, and next steps.</li><li>Ensure data collection (attendance records, participant feedback, activity logs) is conducted consistently and in line with program guidelines.</li><li>Support the preparation of donor and management reports by compiling and organizing operational data as directed.</li><li>Coordinate with the Flat6Labs Marketing and Communications team to ensure program events are promoted locally and that relevant content is captured during activities.</li><li>Ensure timely submission of all required reports and documentation to the Monitoring &amp; Evaluation team</li></ul><p>Post-Program Wrap-Up</p><ul><li>Support the smooth close-out of the program, including final event logistics, participant follow-up communications, and materials archiving.</li><li>Assist with data collection for final program reporting, including compiling attendance, activity summaries, and participant feedback.</li><li>Document operational lessons learned and contribute to close-out reports as directed by the Flat6Labs Monitoring &amp; Evaluation team.</li></ul><p>For more details, check this document</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Management, Business Administration, or a related field is required. A master s degree in one of these fields is preferred but not required. At least 2 years of experience in program coordination, project management, events management, or a related operational role. Demonstrated ability to manage multiple tasks and deadlines simultaneously, with strong attention to detail and organizational skills. Experience coordinating logistics for events or workshops, including vendor management and on-site coordination. Proficiency in standard office and productivity tools (e.g. Google Workspace or Microsoft Office); comfort with shared trackers and project management tools. Strong written and verbal communication skills in French, Arabic and English. Based in Algeria, with availability to be present on-site for program events.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Join a hotel that's part of the Accor network, a group that brings together more than 5,500 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Here, we believe in you and what you bring to the table. Opportunities for growth and development abound. Every project, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">He/She will supervise the day-to-day operations of the reception, guide and support the Front Desk Agents, ensure a welcome and service in accordance with Sofitel standards, and assist the Front Desk Manager in setting up the Front Office service as part of the pre-opening.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the recruitment and training of Front Desk Agents.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the writing and testing of Front desk SOPs (check-in/check-out, billing, complaints management).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare training materials and welcome scripts that conform to Sofitel and La Maison standards.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to opening scenario simulations (mock check-in/check-out/Complaints Management).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise and coordinate the work of Front Desk Agents on your shift.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the division of tasks and the monitoring of the proper application of procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing complex customer situations (complaints, billing disputes, VIPs).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Control the cash register, cash receipts and compliance with financial procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Liaise with Housekeeping to monitor room conditions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To replace the Front Desk Manager in their absence.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the ongoing training and integration of new agents.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the application and compliance with service standards and the loyalty program.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A degree in hospitality, tourism, or hotel management, or equivalent, is highly desirable. Proven experience (minimum 2-3 years) in reception, ideally in a luxury hotel; prior supervisory experience is a plus. Experience in hotel pre-openings is a plus. Fluency in French and Arabic; fluent English is essential. Proficiency in the OPERA PMS. Natural leadership, strong organizational skills, and the ability to manage stress. Excellent customer service skills and impeccable presentation.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Véritable ambassadeur de l’élégance et de l’art de recevoir, le/la Guest Relations Coordinator chez Sofitel incarne l'excellence du service de luxe.</p><br><p>Sa mission principale est de sublimer le séjour de chaque hôte, en particulier les clients VIP et membres Platinum/Diamond, en créant des expériences uniques et personnalisées « Cousu Main ».</p><br><p>Il/elle anticipe les moindres désirs, devance les attentes et veille à ce que chaque interaction reflète le prestige et le raffinement de la marque.</p><br><p><strong>Missions Principales :</strong></p><br><ul><li>Accueillir les hôtes selon les standards 5 étoiles, assurer un suivi ultra-personnalisé tout au long de leur séjour et exécuter avec précision les attentions de bienvenue (notes manuscrites, cadeaux personnalisés) en coordination avec le Housekeeping et la Restauration.</li><li>Recueillir quotidiennement les commentaires des clients, traiter les demandes complexes et résoudre les situations délicates avec un tact absolu et une réactivité immédiate afin de garantir un séjour inoubliable.</li><li>Renseigner rigoureusement le profil et les préférences des clients dans le système de gestion de l'hôtel (PMS).</li></ul><ul><li>Se référer directement à sa hiérarchie pour la gestion opérationnelle et le suivi des dossiers VIP.</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché :</strong></p><br><ul><li>Expérience préalable réussie dans l'hôtellerie de luxe (5 étoiles), avec une parfaite maîtrise de ses codes et standards.</li><li>Capacité éprouvée à travailler dans une structure d'équipe hiérarchisée et dynamique.</li><li>Maîtrise parfaite et fluide du français, de l'arabe et de l'anglais (une troisième langue internationale est fortement appréciée).</li><li>Présentation irréprochable, élégance naturelle et excellente expression écrite pour la rédaction des correspondances clients.</li><li>&nbsp;Passion innée pour le service haut de gamme,</li><li>Grand sens du détail,</li><li>Discrétion absolue et forte capacité d'écoute pour tisser un lien de confiance immédiat avec une clientèle internationale exigeante.</li></ul> </div>