وظائف البيع بالتجزئة في الجزائر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><span>Role Title</span><br><p><strong><span>Customer Service and Sales Assistant</span></strong></p><br><br><span>Role Information</span><br><p><strong><span>&nbsp;Pay Band</span></strong></p><br><br><p><strong><span>&nbsp;Location</span></strong></p><br><br><p><strong><span>&nbsp;Duration</span></strong></p><br><br><p><strong><span>&nbsp;Reports to:</span></strong></p><br><br><p><strong><span>Hourly Paid</span></strong></p><br><br><p><strong><span>Algiers, Algeria</span></strong></p><br><br><p><strong><span>1 year (renewable)</span></strong></p><br><br><p><strong><span>Customer Services and Sales Manager Algeria</span></strong></p><br><br>&nbsp;<br><span>Role purpose</span><br><p><span>To project a professional image of British Council and provide a high quality and integrated enquiry and consultancy service for all British Council’s English and Exams activities, product, and services. To demonstrate the required attitudes, skills, behaviors and knowledge in accordance with British Council Customer Service Standards. </span></p><br><br><p><span>To promote and cross sell British Council products and services meeting British Council sales targets (new and existing students/candidates), Key Performance Indicators (KPIs) and supporting Teaching Centre and Exams teams to achieve their annual business targets and objectives</span></p><br><br>&nbsp;<br><span>About us </span><br><p><span>The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.</span></p><br><br><br><p><span>We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.</span></p><br><br><br><p><span>The British Council is an equal opportunities and diversity employer, and the post-holder will play a role in ensuring that Equality, Diversity, and Inclusion polices are consistently applied through the Human Resources operation. </span></p><br><br><br><p><span>The British Council has a fundamental duty of care of all children engaged in activities with us under our mandatory Child Protection Policy. All our employees must be familiar with and follow the Child Protection Code of Conduct. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.</span></p><br><br><br><br><br><span>Geopolitical/SBU/Function overview:</span><br><p><span>Algeria is the largest country in Africa with a population of 41 million, the second largest in MENA, speaking Arabic, French and a significant number of Amazigh (Berber) languages. 70% of the population is under 30 years of age. A stated objective of the Algerian government is to create economic growth and jobs to meet the aspirations of young people. Education is a priority, with high levels of investment. With its demographic boom school and university education has expanded greatly. </span></p><br><br><br><p><span>The team will be based in Algiers and will consist of 2 Customer Services and Sales Advisors, 2 Customer Service and Sales Assistants, 10 consultants, and a Customer Services and Sales Manager (CSM) reporting to the Cluster Customer Management and Sales Lead (Algeria, Morocco and Tunisia). </span></p><br><br><br><p><span>Our vision is to offer the most Trustworthy, Inspiring and Effective customer service, requiring the least effort from our customers, and where customers experience an outstanding service that enhances the reputation of the British Council.</span></p><br><br><br><p><span>British Council MENA Customer Services and Sales teams will maintain standard Key Performance Indicators that will be evidenced by the annual Mystery Shopping and Customer Effort Assessment. These standards will be reflected in the day to day operations and deliverables.</span></p><br><br><span>Main opportunities/challenges for this role:</span><br><p><span>The Customer Services and Sales Team across the cluster works on a shift basis designed to meet customers’ needs within operational constraints. On occasions, the post holder might be required to work outside the standard working hours and during the weekend. Any additional hours worked will be compensated according to British Council policy.</span></p><br><br><br><p><span>Post holders may be assigned to the specialised hubs or teams and rotated between the hubs regularly, in order to provide them with an opportunity to broaden their skills and gain experience.</span></p><br><br><span>Main Accountabilities:</span><br><p><strong><span>New &amp; existing customer enquiries </span></strong></p><br><br><ul><li><span>To meet and greet face to face customers and respond to all customer enquiries – face to face, calls, emails and social media with a polite and pleasant manner following British Council standards and service strategies e.g. call greeting, call handling, and call closing </span></li><li><span>To generate and/or raise interest level of customers to book them for a placement test or consultation, register for an Exam or attend an event.</span></li><li><span>To create CRM accounts/leads/opportunities/cases immediately when an enquiry is received from a customer.&nbsp; CRM records must be updated from time to time so that there is a complete history of actions/communications with the customer and sales performance can be monitored. </span></li><li><span>To follow up with customers to remind them of their consultation appointment and course/exam/event registration prior to the date of the activities.</span></li><li><span>To offer a one-stop solution or pass enquiries and complaints to the right person, team, or department for their timely follow-up with customers</span></li><li><span>To accept and process refunds and transfer requests from existing customers according to the policy</span></li></ul><br><p><strong><span>Sales</span></strong></p><br><br><ul><li><span>To meet or exceed sales targets (new and existing students) and KPIs </span></li><li><span>To administer placement tests and provide consultation services to students on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale</span></li><li><span>To register Exams candidates online in a professional and friendly manner </span></li><li><span>To cross sell relevant British Council services and products where appropriate</span></li><li><span>To carry out after sales follow up and phone existing students to remind them to re-register for the next term and understand and log their reasons for not continuing with the British Council.</span></li><li><span>To make outbound calls to prospective and existing Exams candidates to improve sales conversions</span></li></ul><br><p><strong><span>Registration &amp; Financial Compliance: </span></strong></p><br><br><p><strong><span>In line with the regional cash handling policy Customer Services Advisor is required to:</span></strong></p><br><br><ul><li><span>Collect&nbsp;income received and transfer it accurately onto SAP or other financial systems, to maintain records on the system and complete daily reconciliations </span></li><li><span>Ensure that all income collected is reconciled and posted accurately in system</span></li><li><span>Meet requirements of audit and financial reporting and any discrepancy is reported to line management within stipulated deadline</span></li></ul><br><p><strong><span>Product and offer knowledge</span></strong></p><br><br><ul><li><span>To acquire and always maintain an excellent level of product knowledge by attending product training and observing classes.&nbsp; </span></li><li><span>To acquire and always maintain an excellent knowledge of pricing, discounts and offers.</span></li></ul><br><p><strong><span>Systems and record keeping</span></strong></p><br><br><ul><li><span>To be proficient in using relevant systems, such as call centre system, CRM, student registration system (TCMS) and on-line booking systems.</span></li><li><span>To maintain and update all databases and statistics and reports in a timely and accurate manner.</span></li></ul><br><p><strong><span>Other support duties</span></strong></p><br><br><ul><li><span>To participate and/or provide sales support in all sales and marketing events (in or out of the centre) to create awareness and generate leads for the centre.</span></li></ul><ul><li><span>Ensure the front of house and consultation areas are suitably stocked with up-to-date display and promotional materials</span></li></ul><ul><li><span>Provide verification services for UK certificates</span></li><li><span>Conduct telephone-based surveys or gather other customer data</span></li></ul><p><span>Regularly observe Teaching Centre classes and/or visit Exams venues</span></p><br><br><br><p><strong><em><span>Other Responsibilities and main duties</span></em></strong></p><br><br><p><span>As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues across the cluster in tasks that ensure the smooth running of the operations. This might include participation in Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch Promotions for example.&nbsp;&nbsp; You may also be required to perform other duties as directed by Line Manager.</span></p><br><br><span>Key Relationships:</span><br><p><span>Maintain close working relationship with wider Cluster Customer Service team and attend all briefings and meetings. </span></p><br><br><br><p><strong><em><span>Internal</span></em></strong></p><br><br><p><span>Customer Services and Sales colleagues and temporary staff, Teaching and Exams Management, Teachers, Marketing Team, Projects Team, Regional &amp; Global Customer Services and Sales Teams</span></p><br><br><br><p><strong><em><span>External</span></em></strong></p><br><br><p><span>Students, Candidates, Partners, Corporate Clients and other customers</span></p><br><br><br><br><span>Role Requirements:</span><br><p><strong><span>Threshold requirements:</span></strong></p><br><br><p><strong><span>Assessment stage</span></strong></p><br><br><p><strong><span>Passport requirements/ Right to work in country</span></strong></p><br><br><p><span>Post holder must be eligible to work in Algeria </span></p><br><br><br><p><span>Shortlisting</span></p><br><br><p><strong><span>Direct contact or managing staff working with children?</span></strong></p><br><br><p><span>Yes. Some British Council customers may be under 18 years so appropriate police check required </span></p><br><br><br><p><span>N/A</span></p><br><br><p><strong><span>Notes</span></strong></p><br><br><p><span>Appropriate police check mandatory </span></p><br><br><p><span>Three satisfactory references required</span></p><br><br><br><p><span>Our normal opening hours are 8 am to 7 pm 7 days a week. The role will regularly require some evening work and may occasionally require a split shift. Some unsocial hours and weekend work may be required</span></p><br><br><br><p><strong><span>Person Specification:</span></strong></p><br><br><br><p><strong><span>Language requirements </span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good written and oral communication skills in English APTIS test (CEFR B2) and fluency in French and Arabic</span></li></ul><p><span>N/A</span></p><br><br><p><span>Shortlisting and interview</span></p><br><br><p><strong><span>Qualifications</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>High School Certificate</span></li></ul><ul><li><span>University degree</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Knowledge &amp; Experience</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Experience in a customer service and sales role </span></li></ul><ul><li><span>Tele-sales experience</span></li><li><span>Education sector experience</span></li><li><span>Knowledge of CRM</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Skills (if any)</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good communication skills and proven ability to build rapport with customers</span></li></ul><p><span>Shortlisting AND Interview</span></p><br><br><p><strong><span>British Council Behaviours</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Connecting with others (essential):</span></em></strong></p><br><br><p><span>Making regular opportunities to understand others better</span></p><br><br><br><p><strong><em><span>Creating shared purpose</span></em></strong><span> <strong><em>(essential)</em></strong></span></p><br><br><p><span>Communicating an engaging picture of how we can work together</span></p><br><br><br><p><strong><em><span>Making it happen (essential):</span></em></strong></p><br><br><p><span>Delivering clear results for the British Council</span></p><br><br><br><p><strong><em><span>Working together (essential): </span></em></strong></p><br><br><p><span>Establishing a genuinely common goal with others</span></p><br><br><br><p><strong><em><span>Being accountable (essential):</span></em></strong></p><br><br><p><span>Delivering my best work in order to meet my commitments</span></p><br><br><br><p><strong><em><span>Shaping the future (essential):</span></em></strong></p><br><br><p><span>Looking for ways in which we can do things better </span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><em><span>Performance management</span></em></p><br><br><p><strong><span>British Council Core Skills</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Communicating &amp; Influencing (Level 1) </span></em></strong></p><br><br><p><strong><span>Communicates clearly &amp; effectively: </span></strong><span>Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing. </span></p><br><br><br><p><strong><em><span>Analysing data and problems (Level 1)</span></em></strong></p><br><br><p><strong><span>Is systematic: </span></strong><span>Breaks down problems into a list of tasks to be done and decides on appropriate action<strong>. </strong></span></p><br><br><br><p><strong><em><span>Using technology (Level 1)</span></em></strong></p><br><br><p><strong><span>Operates as a basic user of information systems, digital and office technology: </span></strong><span>Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.</span></p><br><br><br><p><strong><em><span>Planning &amp; Organizing (Level 1)</span></em></strong></p><br><br><p><strong><span>Is methodical: </span></strong><span>Able to plan own work over short timescales for routine or familiar tasks and processes.</span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><strong><span>Prepared by: </span></strong></p><br><br><p><strong><span>Date:</span></strong></p><br><br><p><span>Priya Varma,</span><span>Regional Customer Management and Sales Lead</span></p><br><br><p><strong><em><span>13 April 2021</span></em></strong></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Embark on a Sales Journey with Us as an Outbound Call Sales Agent!<br> Are you passionate about sales and fluent in French?<br> Join Best Service Team (BST) as an Outbound Call Sales Agent and connect with clients in the French market from the comfort of your home!<br> The Mission At BST, we believe in not just making sales, but building meaningful relationships.<br> We provide high-impact, B2B service solutions that help world-class brands expand their reach and enhance customer engagement.<br> What is BST?<br> BST is a specialized provider operating globally, dedicated to bridging the gap between technology and human interaction.<br> We bring together diverse cultures to tackle challenges within the sales industry, and we thrive in fast-paced environments where innovation and teamwork meet.<br> The Role: Outbound Call Sales Agent for the French Market As an Outbound Call Sales Agent targeting the French market, you will initiate conversations with potential clients, showcasing our products and services and driving our sales initiatives.<br> Your Daily Responsibilities The Connector: Make outbound calls to prospects, introducing our offerings with enthusiasm and professionalism.<br> The Closer: Understand customer needs and present appropriate solutions that resonate with them.<br> The Record Keeper: Maintain accurate records of all sales activities and customer interactions in our CRM system.<br> The Team Player: Collaborate with colleagues to share insights and improve sales strategies.<br> The Learner: Participate in ongoing training opportunities to refine your knowledge about our products and sales techniques.<br> Remote Work – Enjoy the flexibility of working remotely from anywhere.<br> Competitive Compensation – Receive a competitive base salary with additional performance-based bonuses.<br> KPI-Based Incentives – Earn additional rewards based on your individual performance and results.<br> Ongoing Training &amp; Development – Get continuous sales and product training to strengthen your skills and knowledge.<br> Career Growth Opportunities – Develop your career and explore opportunities for professional growth within the company.<br> International Team – Work alongside a supportive and diverse international team.<br> Fluent in French and English , both written and spoken.<br> Prior experience in sales or customer service roles is preferred.<br> Outstanding communication and interpersonal skills.<br> Strong negotiation and persuasive abilities.<br> Results-oriented with a passion for meeting targets.<br> Able to thrive in fast-paced and dynamic environments.<br> Excellent problem-solving skills with the ability to address customer objections effectively.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Le/La Reservation Agent est responsable du traitement des demandes de réservation pour le Sofitel Thalassa Algiers Club des Pins.<br>Il/Elle assure la vente des chambres et des services de l’hôtel conformément aux standards Sofitel, tout en garantissant une expérience client fluide, personnalisée et de haute qualité.</p><br><p>Il/Elle contribue à l’optimisation du chiffre d’affaires en appliquant les techniques de vente et en respectant les stratégies tarifaires définies.</p><br><p><strong>Missions Principales :</strong></p><br><ul><li>Traiter les demandes de réservation par téléphone, email et autres canaux</li><li>Saisir et modifier les réservations dans le système PMS (Opera ou autre)</li><li>Vérifier l’exactitude des informations (tarifs, segments, profils clients, conditions)</li><li>Assurer un suivi rigoureux des dossiers clients</li><li>Répondre aux demandes d’informations concernant les services de l’hôtel</li><li>Proposer les offres et promotions en cours</li><li>Respecter les stratégies tarifaires communiquées par le Revenue Management</li><li>Contribuer à l’optimisation du taux de conversion</li><li>Offrir un accueil professionnel et chaleureux à chaque interaction</li><li>Assurer un service conforme aux standards Sofitel</li><li>Gérer les demandes spécifiques des clients (VIP, préférences, occasions spéciales)</li><li>Traiter les réclamations simples et les remonter au superviseur</li><li>Communiquer les informations importantes aux autres départements</li><li>Assurer une bonne transmission des consignes entre les shifts</li><li>Participer aux briefings et réunions d’équipe</li><li>Maintenir une présentation professionnelle et soignée</li><li>Respecter les procédures internes et les normes de qualité</li><li>Assurer la confidentialité des données clients</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché :</strong></p><br><ul><li>Diplômé(e)&nbsp;en hôtellerie/tourisme souhaité</li><li>Première expérience en réservation, front office ou relation client appréciée</li><li>Expérience en hôtellerie 4* ou 5* est un plus</li><li>Maîtrise du français et de l’anglais</li><li>Bonne connaissance des outils informatiques (Word, Excel, Outlook)</li><li>Connaissance d’un PMS hôtelier (idéalement Opera)</li><li>Bonne compréhension des canaux de réservation (OTA, corporate, loisirs)</li><li>Sens du service client</li><li>Bonne communication orale et écrite</li><li>Organisation et rigueur</li><li>Sens du détail</li><li>Capacité à travailler en équipe</li><li>Dynamisme et réactivité</li><li>Esprit commercial</li><li>Présentation soignée</li><li>Politesse et professionnalisme</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Le/La Reservation Supervisor est responsable de la gestion quotidienne du service Réservations du Sofitel Thalassa Algiers Club des Pins.</p><br><p>Il/Elle veille à l’optimisation des ventes, à l’application des stratégies tarifaires et à la qualité du service client, dans le respect des standards Sofitel et des procédures Accor.</p><br><p>Il/Elle encadre l’équipe Réservations afin de garantir une gestion efficace des demandes, d’optimiser le taux de conversion et de maximiser le chiffre d’affaires hébergement, tout en assurant une expérience client fluide et personnalisée.</p><br><p><strong>Missions Principales :</strong></p><br><ul><li>Superviser le traitement des réservations individuelles, groupes, corporate et OTA</li><li>Contrôler l’exactitude des données (tarifs, segments, profils clients, conditions)</li><li>Assurer le suivi des disponibilités et des allotements</li><li>Effectuer des contrôles réguliers (qualité des réservations, dossiers VIP, repeat guests)</li><li>Garantir le respect des standards de service Sofitel</li><li>Encadrer, former et motiver les agents de réservation</li><li>Organiser le planning de travail selon l’activité (pick-up)</li><li>Suivre les performances individuelles et collectives (productivité, qualité, conversion)</li><li>Assurer la montée en compétences de l’équipe (techniques de vente, outils, procédures)</li><li>Appliquer les stratégies de pricing définies par le Revenue Manager</li><li>Optimiser le taux de conversion et promouvoir l’upselling</li><li>Veiller à la bonne utilisation des segments de marché et codes tarifaires</li><li>Suivre les indicateurs clés : pick-up, no-show, cancellations, production par canal</li><li>Identifier les opportunités de revenus et proposer des actions d’amélioration</li><li>Garantir le respect des standards Accor et Sofitel</li><li>Assurer la confidentialité des données clients</li><li>Traiter les réclamations liées aux réservations</li><li>Participer aux démarches d’amélioration continue et de satisfaction client</li></ul><br>Qualifications<br><br><p><strong>Profil Rechérché :&nbsp;</strong></p><br><ul><li>Expérience de 1 à 3 ans dans un poste similaire en hôtellerie 4* ou 5*</li><li>Bonne connaissance du fonctionnement des réservations et des canaux de distribution (OTA, corporate, loisirs)</li><li>Maîtrise du français et de l’anglais (oral et écrit)</li><li>Connaissance des outils PMS (idéalement OPERA) et extranets</li><li>Excellentes capacités d’organisation et d’analyse</li></ul><p><strong>Compétences comportementales</strong></p><br><ul><li>Bonne communication interservices</li><li>Leadership et esprit d’équipe</li><li>Sens du service client haut de gamme</li><li>Rigueur et attention au détail</li><li>Orientation résultats et performance</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Evaluate AI-generated mortgage underwriting decisions across loan types (conforming, jumbo, FHA, VA, cash-out refinance); Create test cases involving qualifying income calculations for self-employed borrowers using Schedule C, K-1, and Schedule E; Draft and audit conditional approval letters and adverse action notices for Reg B / ECOA compliance; Distinguish Fannie Mae / Freddie Mac selling guide rules from lender overlays in jumbo and non-conforming loan scenarios; Document problem statements clearly and provide verified correct answers.<br> What we look for This opportunity is a good fit for mortgage underwriters and loan origination professionals open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Economics, Business Administration, Accounting, Real Estate, or any related field; 3+ years of of mortgage, lending, real estate, or financial services experience; Current or recent experience in underwriting &amp; origination or adjacent roles; Ability to calculate qualifying income for self-employed borrowers from IRS Forms 1040, Schedule C, Schedule E, and K-1; Deep familiarity with Fannie Mae / Freddie Mac selling guides and knowledge of Reg B, Reg Z, and TRID disclosure timing rules; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary We’re hiring a Hostess at Little Krazy, a whimsical fine-dinning restaurant.<br> As a Hostess , you will welcome customers, provide detailed knowledge of the menu, make personalized recommendations, and ensure every guest feels the rhythm, warmth, and energy of Saudi hospitality.<br> This role combines professional service, salesmanship, and storytelling flair to deliver a unique and memorable dining journey.<br> You’re not just waiting tables — you’re setting the stage for an unforgettable experience.<br> You’ll be welcoming guests with energy, unique flair, and a bold personality.<br> Your presence, voice, and energy should echo that spirit.<br> Whether it’s through a warm smile, storytelling, or helping guests discover new flavors, your job is to turn every visit into a cultural experience.<br> The role is based in Riyadh Saudi Arabia, and all relocation, flights, visa is sponsored by the company.<br> Instagram: https://www.<br>instagram.com/littlekrazy_sa?<br>utm_source=ig_web_button_share_sheet&amp;igsh=ZDNlZDc0MzIxNw== Key Responsibilities: Warmly greet guests with enthusiasm.<br> Present, explain, and promote the menu, including specials, ingredients, preparation methods, and cultural context.<br> Proactively upsell premium dishes, chef’s specials, signature drinks, and desserts to enhance the guest experience and boost revenue.<br> Make confident, thoughtful recommendations based on guest preferences and dietary needs.<br> Accurately take food and beverage orders and input them into the POS system.<br> Ensure guest satisfaction throughout the meal and anticipate their needs proactively.<br> Handle complaints or concerns promptly and professionally, escalating when necessary.<br> Embody and express the spirit of the theme through language, tone, energy, and style of service.<br> Maintain full knowledge of all food and beverage offerings, including allergens and dietary options.<br> Work closely with kitchen and bar staff to ensure timely and accurate order fulfillment.<br> Assist in table setting and resetting according to restaurant standards.<br> Maintain a clean and organized service area.<br> Uphold hygiene and grooming standards and wear the designated themed uniform with pride.<br> At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: Competitive salary packages – aligned with market standards and experience Seasonal Visa Flights into the country for non-citizens and yearly return flights back home Accommodation - Company shared accommodation Transportation to work is provided 8hrs work, 6 days a week.<br> 21 days annual leave Career development &amp; Internal promotions – grow with us across departments and seasons Creative &amp; collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality &amp; entertainment concepts – gain experience in premium F&amp;B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> 1–3 years’ experience in a 5 star hotel or fine-dinning restaurant.<br> Fluency in Arabic and English Basic POS and order management skills.<br> Outgoing, confident, and charismatic personality.<br> Excellent communication and interpersonal skills.<br> Strong understanding of food and beverage service.<br> About The Group: SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: The Executive Sous-Chef assists the Executive Chef in the operational and administrative management of all the hotel's kitchens. They ensure a culinary offering of excellence that meets Sofitel and Accor standards, guaranteeing the quality of service, customer satisfaction, team management, cost control, and compliance with hygiene and food safety standards. Main Responsibilities: Assist the Executive Chef in the daily organization of the kitchens. Supervise, lead, and motivate the kitchen teams. Distribute tasks and ensure good coordination between the different points of sale. Participate in the recruitment, onboarding, training, and development of Heartist team members. Evaluate performance and support the skills development of the teams. Foster a positive work environment by embodying Heartist values. Guarantee consistent quality in the preparation and presentation of dishes. Supervise production for restaurants, banquets, room service, and events. Ensure compliance with technical specifications and presentation standards. Participate in the creation of new menus and wine lists in collaboration with the Executive Chef. Monitor cooking times, seasonings, and plating. Organize production schedules based on activity levels. Ensure continuity of operations in the Executive Chef's absence. Anticipate raw material needs. Control inventory and minimize waste. Optimize production processes to improve productivity. Participate in monitoring food costs. Ensure adherence to established budgets. Reduce losses, food waste, and unnecessary consumption. Collaborate with the Cost Controller and the Purchasing department. Guarantee compliance with HACCP standards and health regulations. Maintain the cleanliness of kitchens and equipment. Ensure compliance with workplace safety regulations. Participate in quality audits and implement action plans. Guarantee a premium culinary experience. Address customer feedback and implement corrective actions. Adapt the offering to the expectations of an international clientele. Collaborate with the Dining Room, Banquet, and Room Service teams to ensure seamless service.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Diploma in Culinary Arts, Hospitality Management, or Hotel and Restaurant Management. Minimum 7-10 years of experience in a kitchen. Proven experience as an Executive Sous-Chef or Senior Sous-Chef in a 5-star hotel or luxury establishment. Experience within an Accor hotel is an asset. Excellent command of international culinary techniques. In-depth knowledge of HACCP standards. Expertise in food cost management. Good knowledge of inventory and order management software. Experience in banquet and event management. Leadership and ability to build team cohesion. Strong organizational skills and excellent prioritization skills. Initiative and decisiveness. Ability to work under pressure. Excellent interpersonal skills. Attention to detail and a commitment to excellence. Culinary creativity. Results-oriented and focused on customer satisfaction.</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Il/Elle Sécurise, centralise et contrôle l'intégralité des flux d'espèces et autres valeurs de l'hôtel en vérifiant les dépôts quotidiens des points de vente, en gérant le coffre central et la petite caisse, et en éliminant les écarts pour assurer une réconciliation parfaite avec la comptabilité conformément aux procédures internes.</p><br><p><strong>Missions Principales :</strong></p><br><ul><li>Récupérer, en présence d'un témoin désigné, les enveloppes de remise de fonds des agents de réception et du personnel de restauration (F&amp;B) dans le coffre-fort de dépôt, et les vérifier la conformité par rapport à la feuille de contrôle journalière.</li><li>Compter, conjointement avec le témoin, les espèces, les chèques et les bordereaux de cartes bancaires, et les vérifier par rapport aux détails des rapports informatisés de remise de fonds des agents de réception et du personnel de restauration.</li><li>Préparer les remises en banque pour tous les chèques et espèces, et veiller à ce que l'intégralité des fonds collectés soit déposée.</li><li>Mettre à jour quotidiennement et assurer le suivi mensuel des détails des transactions par organisme émetteur de cartes bancaires.</li><li>Effectuer les décaissements de petite caisse approuvés par le Directeur financier et préparer l'état récapitulatif des décaissements.</li><li>Compter et justifier le solde de sa propre caisse (fonds de caisse) et en préparer le récapitulatif périodiquement.</li><li>Préparer le rapport journalier du caissier général en saisissant le détail des encaissements en espèces de la journée ainsi que tous les autres paiements reçus, en vue de leur vérification et finalisation par l'auditeur des recettes et le responsable financier.</li><li>Veiller à ce que les avances de fonds ne soient accordées qu'avec l'approbation conjointe du directeur général et du directeur financier.</li><li>Rembourser aux agents de réception les avances qu'ils ont effectuées (restitutions de fonds)</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché: </strong></p><br><ul><li>Diplôme universitaire en Comptabilité, Finance, Gestion ou domaine équivalent</li><li>Expérience confirmée en comptabilité hôtelière ou dans le secteur de l’hospitalité de luxe</li><li>Bonne connaissance des systèmes ERP et logiciels comptables hôteliers</li><li>Excellente maîtrise des outils office et des outils de reporting financier</li><li>Solides compétences en analyse financière</li><li>Sens élevé de l’organisation, de la confidentialité et du respect des délais</li><li>Excellentes compétences en communication et en coordination interservices</li><li>Maîtrise du français et de l’anglais professionnel</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Le/La Sales Manager Corporate est responsable du développement, de la gestion et de la fidélisation du portefeuille corporate de l’hôtel afin de maximiser le chiffre d’affaires hébergement, restauration, événements et services associés.</p><br><p>Il/Elle contribue activement à la stratégie commerciale de l’établissement en identifiant de nouvelles opportunités d’affaires, en développant des partenariats stratégiques et en assurant un haut niveau de satisfaction client, tout en respectant les standards de la marque Sofitel.</p><br><p><strong>Principales Missions :&nbsp;</strong></p><br><p>·&nbsp; Développer et gérer un portefeuille de clients corporate locaux et internationaux.</p><br><p>·&nbsp; Prospecter de nouveaux comptes afin de générer du chiffre d’affaires additionnel.</p><br><p>·&nbsp; Identifier les opportunités de business et assurer la conversion des demandes.</p><br><p>·&nbsp; Négocier les contrats corporate et les accords tarifaires annuels</p><br><p>·&nbsp; Assurer le suivi commercial et la fidélisation des comptes stratégiques.</p><br><p>·&nbsp; Organiser et réaliser des rendez-vous clients, visites de site et présentations commerciales.</p><br><p>·&nbsp; Participer aux salons professionnels, workshops et événements networking.</p><br><p>·&nbsp; Collaborer avec les équipes Revenue Management afin d’optimiser les opportunités commerciales.</p><br><p>·&nbsp; Travailler en coordination avec les équipes opérationnelles afin d’assurer une excellente expérience client</p><br><p>·&nbsp; Préparer les offres commerciales et assurer le suivi administratif des dossiers</p><br><p>·&nbsp; Analyser les performances commerciales et établir des reportings réguliers</p><br><p>·&nbsp; Effectuer une veille concurrentielle et suivre les tendances du marché corporate</p><br><p>·&nbsp; Participer à l’élaboration et à la mise en œuvre du plan d’action commercial de l’hôtel</p><br><p>·&nbsp; Veiller au respect des standards de qualité et d’image de la marque Sofitel</p><br><br>Qualifications<br><br><ul><li>Bac +3 à Bac +5 en Commerce, Gestion Hôtelière ou domaine similaire.</li><li>Minimum 5 années d’expérience dans une fonction commerciale au sein de l’hôtellerie.</li><li>Expérience confirmée dans la gestion des comptes corporate.</li><li>Une expérience dans l’hôtellerie de luxe ou une marque internationale est fortement souhaitée.</li><li>Excellentes compétences en négociation et développement commercial.</li><li>Bonne connaissance du marché corporate et des tendances hôtelières.</li><li>Maîtrise des techniques de vente et de gestion de portefeuille client.</li><li>Bonne maîtrise des outils bureautiques et CRM.</li><li>Capacité à analyser les performances commerciales et les indicateurs de vente.</li><li>Excellent relationnel et sens du service client.</li><li>Forte capacité de communication et de persuasion.</li><li>Sens de l’organisation et autonomie.</li><li>Orientation résultats et atteinte des objectifs.</li><li>Professionnalisme et excellente présentation.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary We are seeking an experienced, confident, and guest-focused Captain Waiter to join the team at Little Krazy , a whimsical fine-dining destination where exceptional hospitality meets immersive dining.<br> As a Captain Waiter, you are responsible for delivering an outstanding dining experience while leading a designated service section.<br> You will ensure every guest receives attentive, knowledgeable, and personalised service from arrival to departure.<br> Acting as the key link between guests, the kitchen, and front-of-house team, you will coordinate seamless service, mentor junior team members, and uphold the highest standards of hospitality.<br> More than serving food and beverages, you are an ambassador of the Little Krazy experience.<br> Through your professionalism, product knowledge, and genuine hospitality, you will create memorable moments for guests.<br> Instagram: littlekrazy_sa 1 year contract: Visa + flights + basic salary + accommodation + transport all provided for by the company.<br> No expense for candidates.<br> Key Responsibilities Deliver exceptional, personalised table service in accordance with the restaurant's service standards.<br> Take ownership of a designated dining section, ensuring smooth and efficient service throughout each shift.<br> Welcome guests at the table, introduce yourself, and create a warm and engaging dining experience.<br> Present the menu confidently, explaining dishes, ingredients, preparation methods, and daily specials.<br> Provide expert recommendations based on guest preferences, dietary requirements, and allergies.<br> Proactively upsell premium menu items, signature beverages, desserts, and chef's specials to enhance the guest experience and maximise revenue.<br> Accurately take food and beverage orders and enter them into the POS system.<br> Coordinate with the kitchen and bar teams to ensure orders are prepared and served accurately and within service standards.<br> Monitor guest satisfaction throughout the dining experience, anticipating needs and responding promptly to requests.<br> Resolve guest concerns professionally and escalate issues to management where appropriate.<br> Lead and support waiters and food runners within your section, ensuring service standards are consistently maintained.<br> Assist in training, coaching, and mentoring junior front-of-house team members.<br> Ensure tables are properly set, maintained, and reset in accordance with restaurant standards.<br> Process guest bills accurately and efficiently, ensuring a seamless payment experience.<br> Maintain comprehensive knowledge of all food, beverage, and promotional offerings, including allergens and dietary requirements.<br> Ensure compliance with food safety, hygiene, and health and safety standards.<br> Maintain impeccable grooming, professionalism, and presentation while representing the Little Krazy brand.<br> At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: Competitive salary packages – aligned with market standards and experience Visa (1 year temp) &amp; Flights into the country for non-citizens Accommodation Transportation Allowance Career development &amp; Internal promotions – grow with us across departments and seasons Creative &amp; collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality &amp; entertainment concepts – gain experience in premium F&amp;B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> 1–3 years’ experience as a Captain Waiter or Senior Waiter in a premium restaurant, luxury hotel, or fine-dining restaurant A warm, engaging, and professional approach with a genuine passion for hospitality.<br> Fluent in Arabic and English with excellent verbal communication skills.<br> Outgoing, confident, and charismatic personality.<br> Excellent communication and interpersonal skills.<br> Strong understanding of food and beverage service, with ability to upsell effectively.<br> Team player who thrives in a fast-paced, dynamic environment.<br> Excellent food and beverage knowledge, including menu pairings, allergens, and dietary requirements.<br> Experience using restaurant POS systems.<br> Proven ability to remain calm, organised, and efficient in a fast-paced environment.<br> Impeccable personal presentation and professional demeanour.<br> About The Group: SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: The Reservations Manager is responsible for the strategic and operational management of the Reservations department at the Sofitel Thalassa Algiers Club des Pins. They ensure the optimization of room revenue, the implementation of pricing strategies, and the performance of distribution channels, while guaranteeing a high level of customer service in accordance with Sofitel and Accor standards. They lead and develop the Reservations team to optimize conversion rates, sales quality, and the overall profitability of the hotel. Main Responsibilities: Reservations Department Management Supervise the daily operations of the Reservations department and ensure compliance with standards and procedures Ensure the quality and consistency of information communicated to customers across all channels (telephone, email, OTA) Ensure the optimization of request processing and the efficient management of call and email volumes Guarantee the accuracy of reservations (rates, segments, customer profiles, conditions) Respond to customer requests according to defined service standards Revenue Management &amp; Distribution Implement pricing and sales strategies in coordination with the Revenue Manager Monitor pick-up, booking trends, and adjust sales priorities Participate in the implementation of pricing offers (rate creation, testing, internal communication) Optimize sales through upselling and cross-selling Ensure a good understanding of market segments and distribution channels Reporting &amp; Analysis Contribute to the preparation of daily reports, Weekly and monthly (production and activity) Monitoring key performance indicators (conversion, no-shows, cancellations, production per channel) Analyzing performance and proposing improvement actions Team Management Supervising and training Reservations department staff Regularly evaluating team performance Developing staff professional skills (sales, tools, standards) Overseeing the team's presentation, attitude, and professionalism Creating schedules based on activity and budget Internal Coordination &amp; Communication Ensuring smooth communication with the Front Office, Sales, Revenue, and Finance departments Participating in briefings, meetings, and training sessions Ensuring effective information sharing (shifts, instructions, priorities) Coordinating with other departments to guarantee a seamless customer experience Other Responsibilities Ensuring compliance with security procedures and internal standards Maintaining a high level of presentation and professionalism Report technical malfunctions and track their resolution</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Qualifications</font></font></h2><p><font dir="auto" ><font dir="auto" >University degree. Minimum 3 years of experience in a similar role or in customer service/reservations. Proven experience in a 4* or 5* hotel environment. Fluency in French and English (spoken and written). Proficiency in computer tools (Microsoft Office: Word, Excel, Outlook, PowerPoint). Proficiency in a hotel PMS (ideally OPERA). Good knowledge of distribution channels (OTA, GDS, corporate). Leadership and managerial skills. Excellent customer service skills. Strong organizational and analytical skills. Attention to detail and rigor. Team spirit and collaboration. Dynamism and proactivity. Ability to motivate and develop teams. Neat appearance and professional attitude. Results and performance-oriented.</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>À propos de Yassir&nbsp;:</strong><br> Yassir est la super application leader dans le domaine des services à la demande, opérant de manière prédominante dans la région du Maghreb. Yassir a pour mission de révolutionner la manière dont les services quotidiens sont accessibles.<br> Actuellement implantée dans plus de 45 villes à travers&nbsp;plusieurs pays tels que l'Algérie, le Maroc, la Tunisie et le Sénégal, notre présence s'étend aussi sur d'autres pays tels que la France et l'Afrique sub-saharienne.<br> Fortement soutenue par des investisseurs de renommée mondiale tels que BOND et Y Combinator, pionniers d'entreprises telles qu'Airbnb, Stripe, Dropbox, et Doordash, Yassir a réussi à faire&nbsp;de nombreuses levées de fonds équivalentes à presque 200 millions&nbsp;$.<br> Au-delà de la simple prestation de services, notre vision est de créer un marché dynamique visant à satisfaire les besoins de nos utilisateurs tout en insufflant des valeurs sociales fondamentales.<br><br><p><b>Role</b></p><br><ul> <li>Nous recherchons un(e)&nbsp;Sales Representative&nbsp;motivé(e) et orienté(e) résultats pour rejoindre notre équipe en pleine croissance !</li> <li>Rattaché(e) à un(e)&nbsp;Team Leader, tu joueras un rôle essentiel dans le développement des services financiers de Yassir dans ta région.</li> <li>Ta mission principale :&nbsp;acquérir de nouveaux agents, entretenir des relations solides avec les agents existants, et&nbsp;faire croître l’activité&nbsp;sur ton territoire.</li> </ul><br><p><b>Missions</b></p><br><ul> <li>Identifier et cibler de manière proactive les commerçants à fort potentiel pour leur proposer de devenir&nbsp;agents Yassir.</li> <li>Présenter le produit agent wallet (portefeuille agent), en mettant en avant ses avantages pour les agents (revenus supplémentaires) et leurs clients (inclusion financière).</li> <li>Négocier et intégrer de nouveaux agents, tout en s’assurant qu’ils comprennent bien les offres et les conditions contractuelles.</li> <li>Entretenir des relations solides avec les agents assignés, assurer une communication fluide et répondre rapidement à leurs préoccupations.</li> <li>Réaliser des visites régulières pour garantir la satisfaction des agents et leur fournir un support continu.</li> <li>Développer et mettre en œuvre des stratégies pour&nbsp;accroître le volume de transactions&nbsp;et les&nbsp;revenus générés&nbsp;par le réseau d’agents.</li> <li>Identifier les opportunités de&nbsp;vente additionnelle&nbsp;des services Yassir auprès des agents existants.</li> <li>Surveiller en permanence le&nbsp;bon fonctionnement du service&nbsp;chez les agents, détecter les blocages éventuels.</li> <li>Aider les agents à résoudre les interruptions de service et s’assurer que leurs&nbsp;portefeuilles électroniques&nbsp;sont toujours approvisionnés (argent digital ou espèces).</li> <li>Travailler en étroite collaboration avec le Team Leader pour résoudre les problèmes de liquidité des agents et garantir la fluidité des opérations.</li> </ul><br><p><b>Profil</b></p><br><ul> <li>Minimum&nbsp;2 ans d’expérience&nbsp;dans la vente, idéalement dans les&nbsp;services financiers, les&nbsp;télécoms, le&nbsp;tabac&nbsp;ou les&nbsp;produits de grande consommation (FMCG)</li> <li>Excellentes compétences en&nbsp;communication,&nbsp;négociation&nbsp;et&nbsp;relations interpersonnelles</li> <li>Capacité à établir des&nbsp;relations de confiance&nbsp;avec les clients</li> <li>Motivation personnelle,&nbsp;esprit de conquête, orienté(e) résultats</li> <li>Bon sens de l’organisation et gestion du temps</li> <li>À l’aise avec les&nbsp;applications mobiles</li> <li><strong>Permis de conduire et véhicule obligatoire</strong>&nbsp;(voiture)</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia.<br> Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce.<br> Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.<br> Role Type: Full-time Engagement: Independent Contractor About the company Our client is a premier B2B sales acceleration partner that specializes in outsourced sales development and lead conversion for mid-market and enterprise organizations globally.<br> With over 13 years of expertise in navigating complex, high-value sales cycles, the team serves diverse sectors ranging from FinTech and HealthTech to Manufacturing.<br> They empower ambitious brands by deploying highly skilled, native-language sales development representatives (SDRs) who utilize a proprietary, consultative methodology and a cutting-edge sales technology stack.<br> Job Summary Are you a French-speaking professional with a technical mindset and a passion for consultative selling?<br> We are seeking a high-caliber Sales Development Representative to join an industry-leading sales outsourcing firm with 15 years of proven excellence.<br> In this role, you won't just be making calls; you will be engaging in sophisticated, concept-led conversations within the engineering and SaaS sectors.<br> This is a unique opportunity to leverage your technical background to navigate complex business challenges and drive growth for world-class clients.<br> Key Responsibilities Execute a high-volume outbound strategy, maintaining an average of 50 targeted touchpoints per day.<br> Conduct consultative discovery calls to identify pain points and introduce complex technical solutions to the French market.<br> Manage and track all lead generation activity, pipeline, and outreach within Salesforce.<br> Consistently achieve a monthly target of 10 qualified outbound opportunities.<br> Collaborate with internal teams to refine messaging based on market feedback and technical requirements.<br> Fully Remote: Work from anywhere with international teams Career Growth: Join companies in SaaS, MarTech, and B2B services Peer Community: Connect with high-performing sales professionals in our network Ongoing Support: Receive guidance from Huzzle before and after placement Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals Professional fluency in both French and English (written and verbal).<br> A background in Engineering or a strong technical aptitude capable of understanding complex SaaS concepts.<br> Proven experience in consultative or concept-based sales.<br> High level of coachability and a desire to continuously refine your sales craft.<br> An affable, curious, and determined personality with the resilience to thrive in a fast-paced environment.<br> Nice-to-Haves Prior experience working within an outsourced sales or agency environment.<br> Existing proficiency with Salesforce CRM.<br> Experience selling specifically into the French industrial or software manufacturing sectors.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Join a hotel that's part of the Accor network, a group that brings together more than 5,500 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Here, we believe in you and what you bring to the table. Opportunities for growth and development abound. Every project, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.</font></font></p><p><font dir="auto" ><font dir="auto" >The Reservations Manager is responsible for the strategic and operational management of the Reservations department at the Sofitel Thalassa Algiers Club des Pins. They ensure the optimization of accommodation revenue, the implementation of pricing strategies, and the performance of distribution channels, while guaranteeing a high level of customer service in accordance with Sofitel and Accor standards. They lead and develop the Reservations team to optimize conversion rates, sales quality, and the overall profitability of the hotel.</font></font></p><p><font dir="auto" ><font dir="auto" >Main Missions:</font></font></p><p><font dir="auto" ><font dir="auto" >Reservations service management</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Supervise the daily operations of the Reservations department and ensure compliance with standards and procedures.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the quality and consistency of information communicated to customers across all channels (telephone, email, OTA)</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the optimization of request processing and the efficient management of call and email volumes.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the accuracy of reservations (prices, segments, customer profiles, conditions)</font></font></li><li><font dir="auto" ><font dir="auto" >Respond to customer requests according to defined service standards</font></font></li></ul><p>Revenue management &amp; distribution</p><ul><li><font dir="auto" ><font dir="auto" >Implement pricing and sales strategies in coordination with the Revenue Manager</font></font></li><li><font dir="auto" ><font dir="auto" >Track pick-up, booking trends and adjust sales priorities</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in the implementation of pricing offers (creation of rates, testing, internal communication)</font></font></li><li><font dir="auto" ><font dir="auto" >Optimize sales through upselling and cross-selling</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring a good understanding of market segments and distribution channels</font></font></li></ul><p>Reporting &amp; analyse</p><ul><li><font dir="auto" ><font dir="auto" >Contribute to the preparation of daily, weekly and monthly reports (production and activity)</font></font></li><li><font dir="auto" ><font dir="auto" >Monitor key performance indicators (conversion, no-shows, cancellations, production per channel)</font></font></li><li><font dir="auto" ><font dir="auto" >Analyze performance and propose improvement actions</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Team management</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Supervise and train the staff of the Reservations department</font></font></li><li><font dir="auto" ><font dir="auto" >to regularly evaluate the performance of the teams</font></font></li><li><font dir="auto" ><font dir="auto" >To develop the professional skills of employees (sales, tools, standards)</font></font></li><li><font dir="auto" ><font dir="auto" >Oversee the presentation, attitude, and professionalism of the team.</font></font></li><li><font dir="auto" ><font dir="auto" >develop schedules based on activity and budget</font></font></li></ul><p>Coordination &amp; communication interne</p><ul><li><font dir="auto" ><font dir="auto" >Ensure smooth communication with the Front Office, Sales, Revenue and Finance departments</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in briefings, meetings and training sessions</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure proper transmission of information (shifts, instructions, priorities)</font></font></li><li><font dir="auto" ><font dir="auto" >Coordinate with other departments to ensure a seamless customer experience</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Other responsibilities</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Ensure compliance with security procedures and internal standards</font></font></li><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >University degree</font></font></li><li><font dir="auto" ><font dir="auto" >Minimum 3 years of experience in a similar role or in customer service/reservations</font></font></li><li><font dir="auto" ><font dir="auto" >Proven experience in a 4* or 5* hotel environment</font></font></li><li><font dir="auto" ><font dir="auto" >Mastery of French and English (spoken and written)</font></font></li><li><font dir="auto" ><font dir="auto" >Good mastery of computer tools (Microsoft Office: Word, Excel, Outlook, PowerPoint)</font></font></li><li><font dir="auto" ><font dir="auto" >But sadly it is a PMS h loom (sometimes OPERA)</font></font></li><li><font dir="auto" ><font dir="auto" >Good knowledge of distribution channels (OTA, GDS, corporate)</font></font></li><li>Leadership et comp tences manag riales</li><li><font dir="auto" ><font dir="auto" >Excellent customer service skills</font></font></li><li><font dir="auto" ><font dir="auto" >Strong organizational and analytical skills</font></font></li><li><font dir="auto" ><font dir="auto" >Attention to detail and rigor</font></font></li><li><font dir="auto" ><font dir="auto" >Team spirit and collaboration</font></font></li><li><font dir="auto" ><font dir="auto" >Dynamism and proactivity</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to motivate and develop teams</font></font></li><li><font dir="auto" ><font dir="auto" >Neat appearance and professional attitude</font></font></li><li><font dir="auto" ><font dir="auto" >Results and performance orientation</font></font></li></ul><p></p></section>

<p>Mission The Deputy General Manager (DGA) assists and supports the General Manager in the strategic and operational management of the company. He ensures the smooth running of the various departments, contributes to the optimization of the organization's performance and ensures relations with institutions and partners in connection with the mill's activities.</p><p>Responsibilities</p><p>Strategy and development</p><ul><li>Develop and implement the company's development strategy.</li><li>Define short, medium, and long-term objectives.</li><li>Identify growth opportunities and develop strategic partnerships.</li><li>Support the company's transformation and development projects.</li></ul><p>Operational management</p><ul><li>Supervise all departments (Human Resources, Finance, Production, Sales, Marketing, Maintenance, etc.).</li><li>Implement and optimize internal processes to improve operational performance.</li><li>Ensure deadlines, budgets, and quality requirements are met.</li><li>Ensure coordination between the different services.</li></ul><p>Management and leadership</p><ul><li>Manage, support, and develop teams.</li><li>Define objectives and performance indicators (KPIs) for each department.</li><li>Promote a culture of performance, collaboration, and continuous improvement.</li><li>Supervise recruitment, training, and performance management policies.</li></ul><p>Institutional relations and representation</p><ul><li>Represent the company to clients, partners, suppliers, and institutional bodies.</li><li>Develop and maintain lasting relationships with the various stakeholders.</li><li>Ensure the company's image and reputation.</li></ul><p>Financial management and reporting</p><ul><li>Monitor profitability and propose necessary corrective actions.</li><li>Participate in budget development and monitoring.</li><li>Control the company's financial and material resources.</li><li>Present regular reports to the General Manager on performance, projects, and key management indicators.</li></ul><p>Required Skills</p><p>Experience</p><ul><li>Minimum 10 years of experience in General Management, Operations Management, or strategic management roles.</li><li>Proven experience in business development, organizational structuring, or the creation of new entities.</li><li>Experience in the agri-food sector, milling, or industry is an asset.</li><li>Experience in change management and complex project management is appreciated.</li></ul><p>Technical Skills</p><ul><li>Excellent command of strategic and operational management.</li><li>Solid skills in budget management, management control, and performance steering.</li><li>Good project management skills.</li><li>Knowledge of ERP systems and business management tools.</li><li>Good understanding of industrial processes.</li></ul><p>Behavioral Skills</p><ul><li>Recognized leadership and ability to lead teams.</li><li>Excellent organizational and decision-making skills.</li><li>Strategic vision and results-oriented.</li><li>Analytical mind and ability to solve complex problems.</li><li>Interpersonal skills and excellent communication skills.</li><li>Ability to work under pressure and manage priorities.</li></ul><p>Languages</p><ul><li>Perfect command of French, both written and oral.</li><li>Good command of English.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Profile required</h2><p>Education: Bac +5 in Management, Finance, Business Administration, Business School, Industrial Engineering or equivalent.</p><p>Significant experience in managing a company or a Business Unit.</p><p>Excellent strategic vision and leadership skills.</p><p>Strong ability to adapt, initiative, and change management.</p><p>Ability to evolve in a demanding and constantly evolving environment.</p><p>If you match these profiles, please send your CV by clicking on the "apply" tab.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards.</p><p>Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: high school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Join our Team <br><p><strong>About this opportunity</strong></p><br><br><br><p>We are looking for a Transport Solutions Sales Support (Customer Solution Responsible - CSR) to join our Sales organization and support the continued growth of Ericsson's Transport business in Algeria. You will work with strategic customers including ATM Mobilis, Ooredoo Algeria, and Algeria Telecom, helping shape and secure transport business opportunities through technical leadership and customer engagement.<br>Algeria is an important Transport business market within Market Area Europe, Middle East &amp; Africa, making this a highly visible and business-critical role. As the Customer Solution Responsible (CSR), you will act as the technical lead throughout the sales cycle, collaborating with Account Managers, Pricing, Supply, Sourcing, Delivery, Product Management and Customer Support organizations to develop competitive end-to-end transport solutions based on Ericsson's industry-leading portfolio.&nbsp;</p><br><br><br><p><strong>What you will do</strong></p><br><br><p><br>• Act as the Customer Solution Responsible (CSR) for Transport opportunities throughout the sales lifecycle.&nbsp;<br>• Support sales teams by translating customer requirements into competitive technical solutions.&nbsp;<br>• Design and position Ericsson Transport solutions, including MINI-LINK, Router 6000 and RAN Connect portfolios.&nbsp;<br>• Lead the technical response for RFIs, RFQs and RFPs while coordinating cross-functional technical contributions.&nbsp;<br>• Prepare high-level solution designs, dimensioning, BoQs and technical proposals.&nbsp;<br>• Conduct customer presentations, workshops and technical discussions.&nbsp;<br>• Serve as a trusted technical advisor to customers, understanding their network evolution strategies and business needs.&nbsp;<br>• Work closely with Product Management and R&amp;D to communicate customer requirements and market feedback.&nbsp;<br>• Support business growth by identifying new opportunities and promoting innovative transport technologies that enable high-performing 5G networks.&nbsp;</p><br><br><br><p><strong>The skills you bring</strong></p><br><br><br><p><strong>Must-have</strong></p><br><br><p><br>• Experience in technical pre-sales, solution architecture or telecom network engineering.&nbsp;<br>• Strong knowledge of Ericsson MINI-LINK, Router 6000 and RAN Connect portfolios.&nbsp;<br>• Good understanding of microwave, IP and transport network technologies.&nbsp;<br>• Experience supporting customer tenders and RFP responses.&nbsp;<br>• Excellent stakeholder management, communication and presentation skills.&nbsp;<br>• Ability to coordinate multiple teams while working under tight deadlines.&nbsp;<br>• Strong analytical and problem-solving skills.&nbsp;<br>• Fluent English.&nbsp;</p><br><br><br><p><strong>Nice to have</strong></p><br><br><p><br>• Knowledge of Ericsson 3PP Transport portfolio.&nbsp;<br>• ETAC competence.&nbsp;<br>• Experience working with mobile operators.</p><br><br><p><strong>Why join Ericsson?</strong>At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br>&nbsp;<br><strong>What happens once you apply?</strong>Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.&nbsp;learn more.</p><br><br><br><p><strong>Primary country and city:</strong> Algeria (DZ) || Alger</p><br><br><p><strong>Req ID:</strong>&nbsp;787746 </p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via chats and emails; Manage customer support tickets and maintain a 24-hour response SLA; Attend regular engineering planning sessions to stay informed on upcoming releases, migrations and product changes; Prepare and lead recurring support retrospectives, identifying customer trends and helping Engineering prioritize improvements; Review AI chatbot conversations and optimize Inkeep rules, workflows and responses to improve support quality; Maintain and improve customer-facing documentation and self-service resources in GitBook; Improve support systems and processes, including Zendesk workflows, automations and Linear ticket management; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written); At least 1–2 years of proven experience in a Technical Support role; Experience translating technical issues for non-technical users (high EQ); Experience reproducing and troubleshooting complex technical issues using browser tools, logs, and changelogs; Solid understanding of engineering workflows, including releases, migrations, and potential user impact; Ability to clearly distinguish product bugs from user environment issues and third-party limitations; Experience escalating incidents with structured documentation (impact, timeline, reproduction steps); Experience reading logs (e.<br>g, Jason) in tools like Grafana; Familiarity with marketplace or reselling platforms AI-first mindset, using AI tools to reduce repetitive work and improve support efficiency Hands-on experience with Zendesk and Linear (or similar ticket-tracking systems); Strong organizational skills, including tracking patterns, running retrospectives, and turning insights into actionable feedback; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with CRM systems; Familiarity with reselling/marketplace platforms.<br> Benefits: Fixed schedule : Monday–Tuesday, Friday from 9 AM–5 PM, and Wednesday–Thursday 12 PM–8 PM, EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3G3</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>