Property consultant Jobs in Algeria

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phone calls, emails and chats; Escalating complex cases to the internal team; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent French &amp; English skills (at least C1 for both spoken and written); At least 6 months of experience in customer and technical support role is a must; Experience with CRM systems; Experience handling customer issues in a ticket-based support environment across multiple channels, including email, phone, and chat.<br> Ability to learn and follow precise procedures; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer ( at least 16Gb of RAM ) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Will be a great plus: Experience supporting time and attendance software and/or workforce management systems from a support perspective, rather than solely as an end user.<br> Benefits: Fixed schedule: Monday–Friday, 8 AM–4 PM EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via chats and emails; Manage customer support tickets and maintain a 24-hour response SLA; Attend regular engineering planning sessions to stay informed on upcoming releases, migrations and product changes; Prepare and lead recurring support retrospectives, identifying customer trends and helping Engineering prioritize improvements; Review AI chatbot conversations and optimize Inkeep rules, workflows and responses to improve support quality; Maintain and improve customer-facing documentation and self-service resources in GitBook; Improve support systems and processes, including Zendesk workflows, automations and Linear ticket management; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written); At least 1–2 years of proven experience in a Technical Support role; Experience translating technical issues for non-technical users (high EQ); Experience reproducing and troubleshooting complex technical issues using browser tools, logs, and changelogs; Solid understanding of engineering workflows, including releases, migrations, and potential user impact; Ability to clearly distinguish product bugs from user environment issues and third-party limitations; Experience escalating incidents with structured documentation (impact, timeline, reproduction steps); Experience reading logs (e.<br>g, Jason) in tools like Grafana; Familiarity with marketplace or reselling platforms AI-first mindset, using AI tools to reduce repetitive work and improve support efficiency Hands-on experience with Zendesk and Linear (or similar ticket-tracking systems); Strong organizational skills, including tracking patterns, running retrospectives, and turning insights into actionable feedback; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with CRM systems; Familiarity with reselling/marketplace platforms.<br> Benefits: Fixed schedule : Monday–Tuesday, Friday from 9 AM–5 PM, and Wednesday–Thursday 12 PM–8 PM, EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3G3</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>Required:<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.<br>Preferred:<br>• 4 year college degree.<br>• Demonstrated skills in supervising a team.<br>• Lodging sales experience.<br>• Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.&nbsp;<br>CORE WORK ACTIVITIES<br>Managing Sales Activities<br>• Manages the development of a strategic account plan for the demand generators in the market.<br>• Manages the property's reactive and proactive sales efforts.<br>• Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.<br>• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.<br>• Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.<br>• Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.<br>• Attends sales strategy meetings to provide input on weekly and overall sales strategy.<br>• Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.<br>• Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.<br>• Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.<br>• Serves as the sales contact for customers; serves as the customer advocate.<br>• Serves as hotel authority on sales processes and sales contracts.<br>• Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.<br>• Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.<br>• Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.<br>• Supports the General Manager by coordinating crisis communications.<br>• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.<br>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>• Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).<br>• Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.<br>• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.<br>• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.<br>• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.<br>• Interfaces with regional marketing communications for regional and national promotions pull through.<br>• Performs other duties, as assigned, to meet business needs.<br>Building Successful Relationships<br>• Develops strong partnerships with local organizations to further increase brand/product awareness.<br>• Develops and manages internal key stakeholder relationships.<br>• Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.<br>• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.<br>• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.<br>• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br>Leadership<br>• Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.<br>• Develops sales goals and strategies and verifies alignment with the brand business strategy.<br>• Executes the sales strategy in order to meet individual booking goals for both self and staff.<br>• Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.<br>• Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.<br>• Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.<br>• Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.<br>• Creates effective structures, processes, jobs and performance management systems are in place.<br>• Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.<br>• Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.<br>• Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.<br>• Supports tools and training resources to educate sales associates on winning catering solutions.<br>• Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales &amp; marketing talent; works with HR to anticipate future talent needs based on business growth plans.<br>• Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.<br>• Transfers functional knowledge and develops group sales skills of other discipline managers.<br>• Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.<br>• Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.<br>• Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Toloka AI supports frontier model post-training by building domain-specific reinforcement learning environments, tasks, and evaluation frameworks designed by real practitioners.<br> Mindrift, powered by Toloka — a leading enterprise AI and machine learning data partner since 2014 — connects top domain experts with cutting-edge AI initiatives.<br> Backed by Toloka’s deep expertise in scalable data generation, crowd technology, and applied ML systems, Mindrift enables experts to shape how next-generation generative models learn, reason, and perform.<br> We are launching a Management Consulting domain focused on translating real-world consulting engagements into structured learning environments for advanced AI systems.<br> To do this credibly, we are assembling a team of strategy consultants from top-tier firms who can convert authentic project experience into end-to-end examples — from problem structuring and work planning to analysis, synthesis, and client-ready recommendations.<br> You will join a growing team of consultants from leading strategy firms shaping how AI learns high-level business reasoning.<br> Important: This role is exclusively for consultants with direct experience at a top-tier strategy consulting firm.<br> If you do not have hands-on project experience at one of the firms listed below, please do not apply.<br> This requirement ensures the domain is built by practitioners trained to the highest standards of structured problem-solving and client delivery.<br> Eligible firms: McKinsey &amp; Company, Boston Consulting Group (BCG), Bain &amp; Company, Oliver Wyman, Roland Berger, Monitor Deloitte (Deloitte S&amp;C), EY-Parthenon, Kearney, and Strategy&amp; (PwC).<br> Who We’re Looking For Consultants with 3+ years of experience at one of the firms listed above, with hands-on project experience in: Structuring ambiguous client problems into workable analytical plans Building financial models, market analyses, or synthesized findings from messy inputs Producing client-ready deliverables under time pressure Forming and defending recommendations under uncertainty No deep technical background is required — we will onboard you on the lightweight tools involved.<br> What You’ll Do Build realistic consulting project environments — create detailed project scenarios grounded in real engagement dynamics: industry context, financials, constraints, conflicting inputs, and incomplete information.<br> Design structured consulting tasks for AI agents — break projects into discrete tasks that mirror real consulting work: market sizing, commercial due diligence, cost optimization, growth strategy, operational diagnosis, benchmarking, and more.<br> Define evaluation criteria and quality standards — develop grading frameworks, evaluation rubrics, and golden-answer solutions for each task, used to train and calibrate an LLM-based grading system that evaluates AI outputs at scale.<br> This is a remote, project-based, individual-contributor role focused on analytical design and evaluation.<br> Skills &amp; Requirements 3+ years at McKinsey, BCG, Bain, Oliver Wyman, Roland Berger, Monitor Deloitte, EY-Parthenon, Kearney, or Strategy&amp; Strong structured problem-solving and hypothesis-driven thinking Ability to translate vague problems into clear analytical steps and deliverables High attention to logical consistency and output quality Independent, self-directed working style Clear written English (B2+) Compensation On this project, contributors can earn up to $60 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Toloka AI supports frontier model post-training by building domain-specific reinforcement learning environments, tasks, and evaluation frameworks designed by real practitioners.<br> Mindrift, powered by Toloka — a leading enterprise AI and machine learning data partner since 2014 — connects top domain experts with cutting-edge AI initiatives.<br> Backed by Toloka’s deep expertise in scalable data generation, crowd technology, and applied ML systems, Mindrift enables experts to shape how next-generation generative models learn, reason, and perform.<br> We are launching a Management Consulting domain focused on translating real-world consulting engagements into structured learning environments for advanced AI systems.<br> To do this credibly, we are assembling a team of strategy consultants from top-tier firms who can convert authentic project experience into end-to-end examples — from problem structuring and work planning to analysis, synthesis, and client-ready recommendations.<br> You will join a growing team of consultants from leading strategy firms shaping how AI learns high-level business reasoning.<br> Important: This role is exclusively for consultants with direct experience at a top-tier strategy consulting firm.<br> If you do not have hands-on project experience at one of the firms listed below, please do not apply.<br> This requirement ensures the domain is built by practitioners trained to the highest standards of structured problem-solving and client delivery.<br> Eligible firms: McKinsey &amp; Company, Boston Consulting Group (BCG), Bain &amp; Company, Oliver Wyman, Roland Berger, Monitor Deloitte (Deloitte S&amp;C), EY-Parthenon, Kearney, and Strategy&amp; (PwC).<br> Who We’re Looking For Consultants with 3+ years of experience at one of the firms listed above, with hands-on project experience in: Structuring ambiguous client problems into workable analytical plans Building financial models, market analyses, or synthesized findings from messy inputs Producing client-ready deliverables under time pressure Forming and defending recommendations under uncertainty No deep technical background is required — we will onboard you on the lightweight tools involved.<br> What You’ll Do Build realistic consulting project environments — create detailed project scenarios grounded in real engagement dynamics: industry context, financials, constraints, conflicting inputs, and incomplete information.<br> Design structured consulting tasks for AI agents — break projects into discrete tasks that mirror real consulting work: market sizing, commercial due diligence, cost optimization, growth strategy, operational diagnosis, benchmarking, and more.<br> Define evaluation criteria and quality standards — develop grading frameworks, evaluation rubrics, and golden-answer solutions for each task, used to train and calibrate an LLM-based grading system that evaluates AI outputs at scale.<br> This is a remote, project-based, individual-contributor role focused on analytical design and evaluation.<br> Skills &amp; Requirements 3+ years at McKinsey, BCG, Bain, Oliver Wyman, Roland Berger, Monitor Deloitte, EY-Parthenon, Kearney, or Strategy&amp; Strong structured problem-solving and hypothesis-driven thinking Ability to translate vague problems into clear analytical steps and deliverables High attention to logical consistency and output quality Independent, self-directed working style Clear written English (B2+) Compensation On this project, contributors can earn up to $60 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" ><br></font></font></li><li><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Sales Advisor</font></font></font></font></li><li><font dir="auto" ><font dir="auto" >Advising a French client on insurance.</font></font></li> <li><font dir="auto" ><font dir="auto" >Identify customer needs and propose suitable solutions.</font></font></li> <li><font dir="auto" ><font dir="auto" >Prepare quotes, close sales and follow up on files.</font></font></li> <li><font dir="auto" ><font dir="auto" >Loyalty to the customer.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Baccalaureate (Bac+1).</font></font></li> <li><font dir="auto" ><font dir="auto" >Call center experience appreciated (beginners accepted).</font></font></li> <li><font dir="auto" ><font dir="auto" >Fluent French (C1/C2 level).</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent telephone manner, listening skills, commercial acumen, dynamism, rigor and team spirit.</font></font></li></ul></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Greet customers and identify their needs at the branch. Offer the company's products and services. Complete sales transactions according to procedures, memos, and operating methods. Collect payments for invoices and purchases made by customers. Perform data entry tasks on the system, file archiving, and mail processing. Participate in promotional activities and mobile sales operations.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >University degree or advanced vocational diploma. Specialization: economics, management, business. If you meet this profile, please send your CV by clicking on the "Apply" tab (Algiers).</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" ><b><font dir="auto" ><font dir="auto" >Sales Advisor</font></font></b></font></font></li><li><b><font dir="auto" ><font dir="auto" ><br></font></font></b></li><li> <b><font dir="auto" ><font dir="auto" >Welcome &amp; Enhance</font></font></b><font dir="auto" ><font dir="auto" > : Offer a warm, personalized and high-end welcome to every visitor.</font></font></li> <li> <b><font dir="auto" ><font dir="auto" >Expert Advising</font></font></b><font dir="auto" ><font dir="auto" > : actively listening to clients' needs, guiding them through the world of high-end perfumery and helping them discover our fragrances.</font></font></li> <li> <b><font dir="auto" ><font dir="auto" >Building customer loyalty</font></font></b><font dir="auto" ><font dir="auto" > : Creating a bond of trust with customers and promoting the brand's values.</font></font></li> <li> <b><font dir="auto" ><font dir="auto" >Enhancing the Point of Sale</font></font></b><font dir="auto" ><font dir="auto" > : Ensuring the store is well-maintained, respecting the visual codes of luxury, and ensuring the cleanliness of the testers.</font></font></li> </ul> <ul> <li> <b><font dir="auto" ><font dir="auto" >Excellent interpersonal skills</font></font></b><font dir="auto" ><font dir="auto" > : You are smiling, dynamic, and you possess an innate sense of customer service.</font></font></li> <li> <b><font dir="auto" ><font dir="auto" >Language skills</font></font></b><font dir="auto" ><font dir="auto" > : Perfect mastery of French.</font></font></li> <li><font dir="auto" ><font dir="auto" >Proficiency in English is an asset.</font></font></li></ul></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Welcome &amp; Enhance: Offer a warm, personalized, and upscale welcome to every visitor. Advise with Expertise: Actively listen to clients' needs, guide them through the world of fine perfumery, and introduce them to our fragrances. Build Loyalty: Create a bond of trust with clients and promote the brand's values. Enhance the Point of Sale: Ensure the boutique is well-maintained, adhere to the visual codes of luxury, and maintain the cleanliness of testers.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Excellent interpersonal skills: You are smiling, dynamic, and possess an innate sense of customer service. Language skills: Perfect command of French. Proficiency in English is an asset.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Welcome &amp; Enhance: Offer a warm, personalized, and upscale welcome to every visitor. Advise with Expertise: Actively listen to clients' needs, guide them through the world of fine perfumery, and introduce them to our fragrances. Build Loyalty: Create a bond of trust with clients and promote the brand's values. Enhance the Point of Sale: Ensure the boutique is well-maintained, adhere to the visual codes of luxury, and maintain the cleanliness of testers.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Excellent interpersonal skills:</font></font></h2><font dir="auto" ><font dir="auto" >You are smiling, dynamic, and possess an innate sense of customer service. Language skills: Perfect command of French. Proficiency in English is an asset. If you match this profile, please send your CV by clicking on the "Apply" tab. Algiers, Dely Ibrahim</font></font><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Missions</b></p><p><font dir="auto" ><font dir="auto" >Information, complaints, assistance… by leveraging knowledge in specific sectors (e.g., real estate)</font></font></p><p><font dir="auto" ><font dir="auto" >Process customer requests or complaints according to a defined procedure</font></font></p><p><font dir="auto" ><font dir="auto" >Ensure follow-up of customer contacts and files with the sales representative or debt collectors</font></font></p><p><font dir="auto" ><font dir="auto" >Mastering the product; understanding the technical specifications, arguments, and product benefits</font></font></p><p><font dir="auto" ><font dir="auto" >Advise prospective customers on the products offered.</font></font></p><p><font dir="auto" ><font dir="auto" >Confirm the appointment with the salesperson.</font></font></p><p><font dir="auto" ><font dir="auto" >Ensure follow-up of contacts and customer files (information entry, contact report, etc.) via CRM.</font></font></p><p><font dir="auto" ><font dir="auto" >To achieve the set qualitative and quantitative objectives simultaneously.</font></font></p><p><font dir="auto" ><font dir="auto" >To be proactive and provide feedback from the field.</font></font></p><p><font dir="auto" ><font dir="auto" >Respect confidentiality rules, IT security and internal regulations.</font></font></p><p><font dir="auto" ><font dir="auto" >Comply with quality standards.</font></font></p><p><font dir="auto" ><font dir="auto" >Prerequisites</font></font></p><p><font dir="auto" ><font dir="auto" >Good diction in French and English</font></font></p><p><font dir="auto" ><font dir="auto" >Good communication and listening skills</font></font></p><p><font dir="auto" ><font dir="auto" >Negotiation and persuasion skills</font></font></p><p>La positive attitude</p><p><font dir="auto" ><font dir="auto" >Bachelor's degree - Master's degree in Languages/ Architecture / Business &amp; Marketing.</font></font></p><p><font dir="auto" ><font dir="auto" >Having had experience in a call center</font></font></p><p><font dir="auto" ><font dir="auto" >Resident of Algiers</font></font></p><p><font dir="auto" ><font dir="auto" >Workplace</font></font></p><p><font dir="auto" ><font dir="auto" >Ouled Fayet</font></font></p><p><br></p><p><font dir="auto" ><font dir="auto" ><b>Job Benefits</b></font></font></p><p><font dir="auto" ><font dir="auto" >Pleasant working environment.</font></font></p><p><font dir="auto" ><font dir="auto" >Attractive salary.</font></font></p><p><font dir="auto" ><font dir="auto" >Several employee benefits.</font></font></p><p><font dir="auto" ><font dir="auto" >To thrive in a dynamic team with diverse skills.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Experience: 3-5 years Learn more</font></font></p><p></p></section>

<div><div>Le/La Conseiller(ère) de vente cash est chargé(e) de répondre aux demandes des clients, par téléphone et au Desk. Il/Elle veille à ce que les opérations de dépôt, de collecte et de livraison des envois soient traitées conformément aux normes et procédures du réseau.</div><div><br></div><div><strong>Responsabilités principales :</strong></div><div><br></div><div>• Agir en permanence en tant qu’ambassadeur(rice) de DHL et répondre aux besoins des clients de manière professionnelle.</div><div>• Développer et maintenir un haut niveau de relation professionnelle avec l’ensemble des clients.</div><div>• Mettre en place et maintenir des processus de travail proactifs afin d’assurer un travail d’équipe efficace, le respect des procédures de navette et l’atteinte des performances globales du station.</div><div>• Offrir un niveau élevé de service client et de professionnalisme, en tenant compte du fait que tous les clients DHL ont des exigences express et attendent une action immédiate et rapide.</div><div>• Traiter avec exactitude tous les envois acceptés au comptoir et saisir les données nécessaires afin de garantir des lettres de transport (Air Waybills) conformes et proposer le service DHL le plus adapté au client.</div><div>• Promouvoir et vendre les services à valeur ajoutée de DHL tels que l’assurance, Import Express et TDD, et participer activement au programme de pistes commerciales (Sales Lead) afin de contribuer au chiffre d’affaires du pays.</div><div>• Travailler efficacement de manière autonome et en équipe afin d’atteindre les objectifs individuels et ceux du service, tout en favorisant en permanence un esprit d’équipe positif.</div><div>• Gérer les réclamations clients avec professionnalisme et mettre en œuvre toutes les actions nécessaires pour résoudre les problèmes dans le but d’assurer leur entière satisfaction, avec une intervention minimale des responsables d’équipe.</div><div>• Veiller à ce que tous les envois soient manifestés à la fin de chaque poste et s’assurer que tous les documents et factures relatifs aux envois WPX soient numérisés afin de faciliter un dédouanement plus rapide.</div><div><br></div><div><strong>Connaissances, compétences et expérience:</strong></div><div><br></div><div>• Solide formation académique avec une connaissance du secteur des services, ce qui constitue un atout.</div><div>• Maîtrise des outils Microsoft Word, Excel et PowerPoint.</div><div>• Bonnes compétences en communication orale et écrite – l’anglais et l’arabe sont souhaitables.</div><div>• Personne motivée, capable de travailler de manière autonome.</div><div>• Esprit d’initiative, travaillant la plupart du temps sans supervision directe.</div><div>• Capacité à travailler sous pression dans un environnement dynamique et à rythme soutenu.</div><div>• Excellentes compétences en planification et en organisation.</div><div>• Flexibilité pour assurer différentes missions et fonctions.</div><div>• Forte orientation client et passion pour la satisfaction des clients.</div><div><br></div><div><br></div></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Reception Advisor</font></font></font></font></li><li><font dir="auto" ><font dir="auto" ><br></font></font></li><li><font dir="auto" ><font dir="auto" >Participate in the development of customer satisfaction while respecting the interests of the bank and the customer.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Perform basic banking operations for clients who most often present themselves spontaneously.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >To ensure the smooth running of the agency.</font></font></li> </ul> <p> <b> <u><font dir="auto" ><font dir="auto" >MAIN ACTIVITIES:</font></font></u> </b> </p> <ul> <li><font dir="auto" ><font dir="auto" >He welcomes and informs clients and prospects entering the agency and helps to improve the waiting experience.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >He discovers the expectations of his interlocutors and proposes suitable solutions, detects contact opportunities, directs them to a salesperson of appropriate level, and schedules appointments.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >He handles the complaints.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >He promotes the bank's remote distribution channels (Internet, Interactive Voice Response, Self-Service Banking, etc.), notably by conducting demonstrations of ATMs.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Participate in developing customer satisfaction while respecting the interests of the bank and the customer.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >and the client.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >He applies the rules and reflexes of BNP Paribas customer service on a daily basis, both in terms of physical reception in branches and remotely by phone and email.</font></font></li> <li><font dir="auto" ><font dir="auto" >He carries out daily banking operations (taking orders or subscribing to products, for example).</font></font></li> <li><font dir="auto" ><font dir="auto" >He contributes to the achievement of the agency's objectives by selling products and services tailored to his role.</font></font></li> <li><font dir="auto" ><font dir="auto" >To ensure the smooth running of the agency</font></font></li> <li><font dir="auto" ><font dir="auto" >He detects potential areas for improvement in the management of the agency and participates in the search for suitable solutions, in particular he regularly checks the proper functioning of the automated systems.</font></font></li> <li><font dir="auto" ><font dir="auto" >He manages the communication materials related to promotional activities and the communication plan: he places orders, supplies and updates the materials (displays, leaflets and promotional displays) within the agency.</font></font></li> <li><font dir="auto" ><font dir="auto" >After checking, he returns the cards held by the machines and replenishes their supplies.</font></font></li> <li><font dir="auto" ><font dir="auto" >He accompanies customers to the safes.</font></font></li> <li><font dir="auto" ><font dir="auto" >It contributes to activities related to the day-to-day management of ATMs and/or the management of the agency's assets.</font></font></li> </ul> <ul> <li> <b> <u><font dir="auto" ><font dir="auto" >Professional and/or technical skills:</font></font></u> </b> </li> <ul> <li><font dir="auto" ><font dir="auto" >The agency's organizational chart and the roles of each person.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >The organisation and services by BNP Paribas branch format.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >The guidelines of the commercial action plan.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >The operation of ATMs, simple products, and services offered by the multi-channel bank.</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Processing channels (e.g., payment methods).</font></font></li> </ul> <li> <b> <u><font dir="auto" ><font dir="auto" >Behavioral and/or managerial skills:</font></font></u> </b> </li> <ul> <li><font dir="auto" ><font dir="auto" >Organizational skills</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Active listening</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Being customer-oriented</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Ability to collaborate / teamwork</font></font><br></li> <li><font dir="auto" ><font dir="auto" >Adaptability</font></font></li></ul></ul></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<p><font dir="auto" ><font dir="auto" >Sales &amp; Customer Service: Welcoming and guiding customers in-store; recommending products suited to customer needs; presenting benefits and technologies; actively participating in sales development; building customer loyalty through a quality experience. Sales Promotion: Highlighting the brand's products and new releases; conducting in-store demonstrations and promotions; participating in promotional operations and launches; enhancing the brand's premium image with customers; ensuring the proper presentation of the stand and products; maintaining a clean, organized, and attractive space; monitoring stock levels and reporting restocking needs; adhering to the brand's visual and commercial standards. Communication &amp; Reporting: Gathering field information and customer feedback; participating in the creation of simple content, encouraging Instagram page subscriptions, and sharing testimonials from satisfied customers. Experience: Preferred. Work location: Draria / Blida / Eucalyptus / Ouled Aich / Larbaa /Boumati /Cheraga /Hadjout /Kouba /Hussein Dey /Bir Khadem /Medea Why join the team? Become part of a key player in the cosmetics sector. Thrive in an environment that guarantees quality and excellence. Actively contribute to the noble mission of making medicines accessible, safe, and compliant for patients. Salary with sales bonuses. Phone: 0770-89-45-41 If you match this profile, please send your CV by clicking on the "Apply" tab. Algiers, Algiers-Centre</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Experience: Desirable</font></font></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Participate in developing customer satisfaction while respecting the interests of both the bank and the customer. Perform basic banking operations for customers who most often come in spontaneously. Ensure the branch is well-maintained. MAIN ACTIVITIES: Greet and inform customers and prospects entering the branch and help improve their waiting experience. Identify the needs of those they interact with and propose suitable solutions, detect contact opportunities, direct them to an appropriate sales representative, and schedule appointments. Handle complaints. Promote the bank's remote distribution channels (Internet, Interactive Voice Response, Self-Service Banking, etc.), notably by demonstrating ATMs. Participate in developing customer satisfaction while respecting the interests of both the bank and the customer. He applies BNP Paribas customer service rules and procedures daily, both in person at the branch and remotely via telephone and email. He performs routine banking operations (such as order taking or product subscriptions). He contributes to achieving the branch's objectives by selling products and services relevant to his role. He ensures the branch is well-maintained. He identifies potential areas for improvement and participates in finding appropriate solutions, including regularly checking the proper functioning of ATMs. He manages communication materials related to promotional activities and the communication plan: he places orders, maintains and updates materials (posters, leaflets, and promotional displays) within the branch. After checking, he returns the cards held by the machines and replenishes them with consumables. He accompanies customers to the safes. He contributes to activities related to the day-to-day management of the machines and/or the management of the agency's assets.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Professional and/or technical skills: The agency's organizational chart and each person's role. The organization and services offered by BNP Paribas agency format. The guidelines of the sales action plan. The operation of ATMs, basic products, and services offered by the multi-channel bank. Processing procedures (e.g., payment methods). Behavioral and/or managerial skills: Organizational skills, active listening, customer focus, ability to collaborate/teamwork, adaptability</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Participate in the development of customer satisfaction in compliance with the interests of the bank and the customer. Carry out basic banking operations with customers who most often present themselves spontaneously. Ensure the good condition of the agency. Main activities: He welcomes and informs customers and prospects entering the agency and contributes to improving waiting times. He discovers the expectations of his interlocutors and proposes adapted solutions, detects contact opportunities, directs towards a commercial of appropriate level, and schedules appointments. He handles complaints. He promotes the bank's remote distribution channels (Internet, Interactive Voice Server, Self-Service Banking, ...), notably by demonstrating automated machines. Participate in the development of customer satisfaction in compliance with the interests of the bank and the customer and the customer. He applies the rules and reflexes of BNP Paribas reception on a daily basis, both in terms of physical reception in the agency and remote reception by telephone and email. He carries out daily banking operations (taking orders or subscribing to products, for example). He participates in achieving the agency's objectives by selling products and services adapted to his role. Ensure the good condition of the agency. He identifies potential areas for improvement in the agency's condition and participates in finding appropriate solutions, notably by regularly checking the proper functioning of automated machines. He manages communication materials related to promotional activities and the communication plan: he places orders, stocks, and updates materials (posters, brochures, and promotional displays) within the agency. He returns, after checking, cards retained by automated machines and replenishes them with consumables. He accompanies customers to the safety deposit boxes. He contributes to activities related to the day-to-day management of automated machines and/or the management of agency valuables.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Professional skills and/or technical skills:</strong><br>The agency's organizational chart and everyone's roles.<br>The organization and services by BNP Paribas agency format.<br>The orientations of the commercial action plan.<br>The functioning of automated machines, simple products, and services offered by the multi-channel bank.<br>Processing circuits (e.g.: payment methods).<br><br><strong>Behavioral and/or managerial skills:</strong><br>Organizational skills<br>Active listening<br>Customer-oriented<br>Ability to collaborate / teamwork<br>Adaptability</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Provide reception, guidance, advice, and support to students and prospective students regarding their study abroad projects. Actively participate in business development, program promotion, administrative processing of applications, and student support until they make a decision, in coordination with internal teams and external partners. Manage incoming and outgoing telephone calls, emails, and mail. Welcome students, parents, and visitors. Prospect for and participate in the acquisition of new clients. Manage social media and inquiries received through various communication channels. Analyze and qualify prospects, assess their eligibility for proposed programs, and ensure the necessary follow-up to support them in their decision-making process. Provide personalized advice on study destinations, academic programs, language requirements, funding options, and visa application procedures. Organize and manage administrative files. Conduct information sessions, videoconferences, and online webinars. Assist in managing student applications and tracking files. Collaborate with partners or external service providers to ensure the proper processing of visa applications. Travel (nationally and internationally) as required for work (trade shows, fairs, administrative tasks). Agree to participate in photo and video content for company communications, subject to the provisions regarding image rights. Prepare visa applications and files. Provide daily reporting of activities and results. Develop and maintain a relationship of trust with clients.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Skills and Qualifications:</h2><ul><li><font dir="auto" ><font dir="auto" >Excellent command of French and English, both spoken and written.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent communication and presentation skills.</font></font></li><li><font dir="auto" ><font dir="auto" >A sense of hospitality, customer service and listening.</font></font></li><li><font dir="auto" ><font dir="auto" >Commercial acumen and ability to persuade.</font></font></li><li><font dir="auto" ><font dir="auto" >to be comfortable in front of the camera and in the creation of digital content.</font></font></li><li><font dir="auto" ><font dir="auto" >Good command of social networks and office tools.</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to organize and monitor several files simultaneously.</font></font></li><li><font dir="auto" ><font dir="auto" >Motivated, serious, rigorous, versatile, punctual, persevering and able to work autonomously, with a high sense of responsibility.</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to manage tasks effectively without constant supervision</font></font></li><li><font dir="auto" ><font dir="auto" >Initiative and results-oriented</font></font></li><li><font dir="auto" ><font dir="auto" >Mobility and availability for travel related to activity.</font></font></li></ul><h2>What we offer:</h2><ul><li><font dir="auto" ><font dir="auto" >An attractive fixed salary</font></font></li><li><font dir="auto" ><font dir="auto" >A system of capped bonuses</font></font></li><li><font dir="auto" ><font dir="auto" >Real prospects for development</font></font></li><li><font dir="auto" ><font dir="auto" >The opportunity to participate in trips and placements abroad</font></font></li><li><font dir="auto" ><font dir="auto" >A young, dynamic and evolving work environment</font></font></li><li><font dir="auto" ><font dir="auto" >A versatile position with real responsibilities</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" >Analyze the student's profile: background, English level, budget, objective and destination.</font></font></li> <li><font dir="auto" ><font dir="auto" >Guide the student towards the most suitable program: USA, UK, language, university, foundation, master, etc.</font></font></li> <li><font dir="auto" ><font dir="auto" >Prepare and check the documents necessary for admission.</font></font></li> <li><font dir="auto" ><font dir="auto" >Complete or follow the application forms at the schools/universities.</font></font></li> <li><font dir="auto" ><font dir="auto" >Follow up with the institutions until admission is obtained.</font></font></li> <li><font dir="auto" ><font dir="auto" >Organize the visa application in general after admission.</font></font></li> <li><font dir="auto" ><font dir="auto" >Inform the student about the progress of their application and any missing documents.</font></font></li> <li><font dir="auto" ><font dir="auto" >Coordinate with the sales team and management.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Good level of French.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good level of English preferred.</font></font></li> <li><font dir="auto" ><font dir="auto" >Sense of organization and administrative rigor.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ability to manage multiple files at the same time.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good communication with students and families.</font></font></li> <li><font dir="auto" ><font dir="auto" >Proficiency in Google Drive, Gmail, Google Sheets or similar tools.</font></font></li> <li><font dir="auto" ><font dir="auto" >Serious, punctual and detail-oriented.</font></font></li> </ul> <p> <b> <u><font dir="auto" ><font dir="auto" >Performance indicators</font></font></u> </b> </p> <ul> <li><font dir="auto" ><font dir="auto" >Number of files processed.</font></font></li> <li><font dir="auto" ><font dir="auto" >Number of admissions obtained.</font></font></li> <li><font dir="auto" ><font dir="auto" >Respect for the rules.</font></font></li> <li><font dir="auto" ><font dir="auto" >Quality and completeness of the files.</font></font></li> <li><font dir="auto" ><font dir="auto" >Student satisfaction.</font></font></li></ul></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><span>Role Title</span><br><p><strong><span>Customer Service and Sales Assistant</span></strong></p><br><br><span>Role Information</span><br><p><strong><span>&nbsp;Pay Band</span></strong></p><br><br><p><strong><span>&nbsp;Location</span></strong></p><br><br><p><strong><span>&nbsp;Duration</span></strong></p><br><br><p><strong><span>&nbsp;Reports to:</span></strong></p><br><br><p><strong><span>Hourly Paid</span></strong></p><br><br><p><strong><span>Algiers, Algeria</span></strong></p><br><br><p><strong><span>1 year (renewable)</span></strong></p><br><br><p><strong><span>Customer Services and Sales Manager Algeria</span></strong></p><br><br>&nbsp;<br><span>Role purpose</span><br><p><span>To project a professional image of British Council and provide a high quality and integrated enquiry and consultancy service for all British Council’s English and Exams activities, product, and services. To demonstrate the required attitudes, skills, behaviors and knowledge in accordance with British Council Customer Service Standards. </span></p><br><br><p><span>To promote and cross sell British Council products and services meeting British Council sales targets (new and existing students/candidates), Key Performance Indicators (KPIs) and supporting Teaching Centre and Exams teams to achieve their annual business targets and objectives</span></p><br><br>&nbsp;<br><span>About us </span><br><p><span>The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.</span></p><br><br><br><p><span>We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.</span></p><br><br><br><p><span>The British Council is an equal opportunities and diversity employer, and the post-holder will play a role in ensuring that Equality, Diversity, and Inclusion polices are consistently applied through the Human Resources operation. </span></p><br><br><br><p><span>The British Council has a fundamental duty of care of all children engaged in activities with us under our mandatory Child Protection Policy. All our employees must be familiar with and follow the Child Protection Code of Conduct. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.</span></p><br><br><br><br><br><span>Geopolitical/SBU/Function overview:</span><br><p><span>Algeria is the largest country in Africa with a population of 41 million, the second largest in MENA, speaking Arabic, French and a significant number of Amazigh (Berber) languages. 70% of the population is under 30 years of age. A stated objective of the Algerian government is to create economic growth and jobs to meet the aspirations of young people. Education is a priority, with high levels of investment. With its demographic boom school and university education has expanded greatly. </span></p><br><br><br><p><span>The team will be based in Algiers and will consist of 2 Customer Services and Sales Advisors, 2 Customer Service and Sales Assistants, 10 consultants, and a Customer Services and Sales Manager (CSM) reporting to the Cluster Customer Management and Sales Lead (Algeria, Morocco and Tunisia). </span></p><br><br><br><p><span>Our vision is to offer the most Trustworthy, Inspiring and Effective customer service, requiring the least effort from our customers, and where customers experience an outstanding service that enhances the reputation of the British Council.</span></p><br><br><br><p><span>British Council MENA Customer Services and Sales teams will maintain standard Key Performance Indicators that will be evidenced by the annual Mystery Shopping and Customer Effort Assessment. These standards will be reflected in the day to day operations and deliverables.</span></p><br><br><span>Main opportunities/challenges for this role:</span><br><p><span>The Customer Services and Sales Team across the cluster works on a shift basis designed to meet customers’ needs within operational constraints. On occasions, the post holder might be required to work outside the standard working hours and during the weekend. Any additional hours worked will be compensated according to British Council policy.</span></p><br><br><br><p><span>Post holders may be assigned to the specialised hubs or teams and rotated between the hubs regularly, in order to provide them with an opportunity to broaden their skills and gain experience.</span></p><br><br><span>Main Accountabilities:</span><br><p><strong><span>New &amp; existing customer enquiries </span></strong></p><br><br><ul><li><span>To meet and greet face to face customers and respond to all customer enquiries – face to face, calls, emails and social media with a polite and pleasant manner following British Council standards and service strategies e.g. call greeting, call handling, and call closing </span></li><li><span>To generate and/or raise interest level of customers to book them for a placement test or consultation, register for an Exam or attend an event.</span></li><li><span>To create CRM accounts/leads/opportunities/cases immediately when an enquiry is received from a customer.&nbsp; CRM records must be updated from time to time so that there is a complete history of actions/communications with the customer and sales performance can be monitored. </span></li><li><span>To follow up with customers to remind them of their consultation appointment and course/exam/event registration prior to the date of the activities.</span></li><li><span>To offer a one-stop solution or pass enquiries and complaints to the right person, team, or department for their timely follow-up with customers</span></li><li><span>To accept and process refunds and transfer requests from existing customers according to the policy</span></li></ul><br><p><strong><span>Sales</span></strong></p><br><br><ul><li><span>To meet or exceed sales targets (new and existing students) and KPIs </span></li><li><span>To administer placement tests and provide consultation services to students on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale</span></li><li><span>To register Exams candidates online in a professional and friendly manner </span></li><li><span>To cross sell relevant British Council services and products where appropriate</span></li><li><span>To carry out after sales follow up and phone existing students to remind them to re-register for the next term and understand and log their reasons for not continuing with the British Council.</span></li><li><span>To make outbound calls to prospective and existing Exams candidates to improve sales conversions</span></li></ul><br><p><strong><span>Registration &amp; Financial Compliance: </span></strong></p><br><br><p><strong><span>In line with the regional cash handling policy Customer Services Advisor is required to:</span></strong></p><br><br><ul><li><span>Collect&nbsp;income received and transfer it accurately onto SAP or other financial systems, to maintain records on the system and complete daily reconciliations </span></li><li><span>Ensure that all income collected is reconciled and posted accurately in system</span></li><li><span>Meet requirements of audit and financial reporting and any discrepancy is reported to line management within stipulated deadline</span></li></ul><br><p><strong><span>Product and offer knowledge</span></strong></p><br><br><ul><li><span>To acquire and always maintain an excellent level of product knowledge by attending product training and observing classes.&nbsp; </span></li><li><span>To acquire and always maintain an excellent knowledge of pricing, discounts and offers.</span></li></ul><br><p><strong><span>Systems and record keeping</span></strong></p><br><br><ul><li><span>To be proficient in using relevant systems, such as call centre system, CRM, student registration system (TCMS) and on-line booking systems.</span></li><li><span>To maintain and update all databases and statistics and reports in a timely and accurate manner.</span></li></ul><br><p><strong><span>Other support duties</span></strong></p><br><br><ul><li><span>To participate and/or provide sales support in all sales and marketing events (in or out of the centre) to create awareness and generate leads for the centre.</span></li></ul><ul><li><span>Ensure the front of house and consultation areas are suitably stocked with up-to-date display and promotional materials</span></li></ul><ul><li><span>Provide verification services for UK certificates</span></li><li><span>Conduct telephone-based surveys or gather other customer data</span></li></ul><p><span>Regularly observe Teaching Centre classes and/or visit Exams venues</span></p><br><br><br><p><strong><em><span>Other Responsibilities and main duties</span></em></strong></p><br><br><p><span>As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues across the cluster in tasks that ensure the smooth running of the operations. This might include participation in Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch Promotions for example.&nbsp;&nbsp; You may also be required to perform other duties as directed by Line Manager.</span></p><br><br><span>Key Relationships:</span><br><p><span>Maintain close working relationship with wider Cluster Customer Service team and attend all briefings and meetings. </span></p><br><br><br><p><strong><em><span>Internal</span></em></strong></p><br><br><p><span>Customer Services and Sales colleagues and temporary staff, Teaching and Exams Management, Teachers, Marketing Team, Projects Team, Regional &amp; Global Customer Services and Sales Teams</span></p><br><br><br><p><strong><em><span>External</span></em></strong></p><br><br><p><span>Students, Candidates, Partners, Corporate Clients and other customers</span></p><br><br><br><br><span>Role Requirements:</span><br><p><strong><span>Threshold requirements:</span></strong></p><br><br><p><strong><span>Assessment stage</span></strong></p><br><br><p><strong><span>Passport requirements/ Right to work in country</span></strong></p><br><br><p><span>Post holder must be eligible to work in Algeria </span></p><br><br><br><p><span>Shortlisting</span></p><br><br><p><strong><span>Direct contact or managing staff working with children?</span></strong></p><br><br><p><span>Yes. Some British Council customers may be under 18 years so appropriate police check required </span></p><br><br><br><p><span>N/A</span></p><br><br><p><strong><span>Notes</span></strong></p><br><br><p><span>Appropriate police check mandatory </span></p><br><br><p><span>Three satisfactory references required</span></p><br><br><br><p><span>Our normal opening hours are 8 am to 7 pm 7 days a week. The role will regularly require some evening work and may occasionally require a split shift. Some unsocial hours and weekend work may be required</span></p><br><br><br><p><strong><span>Person Specification:</span></strong></p><br><br><br><p><strong><span>Language requirements </span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good written and oral communication skills in English APTIS test (CEFR B2) and fluency in French and Arabic</span></li></ul><p><span>N/A</span></p><br><br><p><span>Shortlisting and interview</span></p><br><br><p><strong><span>Qualifications</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>High School Certificate</span></li></ul><ul><li><span>University degree</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Knowledge &amp; Experience</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Experience in a customer service and sales role </span></li></ul><ul><li><span>Tele-sales experience</span></li><li><span>Education sector experience</span></li><li><span>Knowledge of CRM</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Skills (if any)</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good communication skills and proven ability to build rapport with customers</span></li></ul><p><span>Shortlisting AND Interview</span></p><br><br><p><strong><span>British Council Behaviours</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Connecting with others (essential):</span></em></strong></p><br><br><p><span>Making regular opportunities to understand others better</span></p><br><br><br><p><strong><em><span>Creating shared purpose</span></em></strong><span> <strong><em>(essential)</em></strong></span></p><br><br><p><span>Communicating an engaging picture of how we can work together</span></p><br><br><br><p><strong><em><span>Making it happen (essential):</span></em></strong></p><br><br><p><span>Delivering clear results for the British Council</span></p><br><br><br><p><strong><em><span>Working together (essential): </span></em></strong></p><br><br><p><span>Establishing a genuinely common goal with others</span></p><br><br><br><p><strong><em><span>Being accountable (essential):</span></em></strong></p><br><br><p><span>Delivering my best work in order to meet my commitments</span></p><br><br><br><p><strong><em><span>Shaping the future (essential):</span></em></strong></p><br><br><p><span>Looking for ways in which we can do things better </span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><em><span>Performance management</span></em></p><br><br><p><strong><span>British Council Core Skills</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Communicating &amp; Influencing (Level 1) </span></em></strong></p><br><br><p><strong><span>Communicates clearly &amp; effectively: </span></strong><span>Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing. </span></p><br><br><br><p><strong><em><span>Analysing data and problems (Level 1)</span></em></strong></p><br><br><p><strong><span>Is systematic: </span></strong><span>Breaks down problems into a list of tasks to be done and decides on appropriate action<strong>. </strong></span></p><br><br><br><p><strong><em><span>Using technology (Level 1)</span></em></strong></p><br><br><p><strong><span>Operates as a basic user of information systems, digital and office technology: </span></strong><span>Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.</span></p><br><br><br><p><strong><em><span>Planning &amp; Organizing (Level 1)</span></em></strong></p><br><br><p><strong><span>Is methodical: </span></strong><span>Able to plan own work over short timescales for routine or familiar tasks and processes.</span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><strong><span>Prepared by: </span></strong></p><br><br><p><strong><span>Date:</span></strong></p><br><br><p><span>Priya Varma,</span><span>Regional Customer Management and Sales Lead</span></p><br><br><p><strong><em><span>13 April 2021</span></em></strong></p><br><br><br> </div>