E-marketing Jobs in Algeria

<h3>Function goals</h3>The Business Unit Head for Oncology in North Africa at IPSEN is cluster leadership role will lead a passionate team, shape strategy This key leadership role involves managing budgets and achieving sales targets within allocated budgets The Business Unit Head will collaborate with cross-functional teams to drive growth, launch new products, identify market opportunities, and maintain strong relationships with stakeholders. With a focus on operational excellence and strategic implementation, this position is vital to the success and expansion of IPSEN's oncology division in the North African market.<br><br><h3>Main responsibilities and tasks</h3>Play a leadership role within North Africa leadership team<br><br><h3>Strategic &amp; Commercial Leadership</h3>Define and implement the commercial strategy for the oncology portfolio in alignment with global and regional objectives. Drive sales performance, market share growth, and brand positioning across oncology products. Lead product launches, ensuring cross-functional readiness and market impact.<br><br><h3>Team &amp; Stakeholder Management</h3>Lead and develop a high-performing team across sales, marketing, and operations. Collaborate with medical affairs, market access, regulatory, and supply chain to ensure cohesive execution. Build and maintain strong relationships with key opinion leaders (KOLs), healthcare professionals, and institutional stakeholders.<br><br><h3>Operational Excellence</h3>Own the P&amp;L for the oncology business unit, managing budgets and ensuring profitability. Monitor market dynamics, competitor activities, and customers need to adapt strategies accordingly. Ensure that all activities are undertaken in accordance with all Ipsen SOPs, policies, directives and relevant national guidelines.<br><br><h3>Innovation &amp; Growth</h3>Identify and pursue new business opportunities, partnerships, and innovative commercial models. Champion digital transformation and data-driven decision-making within the business unit. Contribute to the long-term vision and portfolio development of Ipsen s oncology franchise.<p><strong>Desired Candidate Profile</strong></p><h3>Experience / Skills</h3>Education : A bachelor s degree in Life Sciences, Pharmacy, Medicine, Biologist &amp; veterinary An MBA or other advanced degree (e.g., Marketing), especially for strategic leadership roles . Experience: 8 10 years of experience in the pharmaceutical industry, with a strong background in sales, marketing, or medical affairs. Proven track record in managing teams, P&amp;L responsibility, and driving business growth. Experience in specific therapeutic areas (e.g. , Oncology, Urology) is often required. Strong understanding of market dynamics, regulatory environment, and stakeholder engagement Languages &amp; communication skills: Fluency in both English and French, written and spoken, is required. Strong communication skills and the ability to convey complex ideas clearly and persuasively are key to success in this role<br><br><h3>Key technical skills required</h3>A strong foundation in medical and scientific knowledge supports effective engagement with key opinion leaders (KOLs) and ensures credibility in the field. The role demands mastery of market, product, and competitor analysis , as well as operational performance tracking (investments, activities). It also requires excellent leadership , strategic thinking , and the ability to influence cross-functional teams . All activities must be conducted in strict compliance with Ipsen s internal directives and regulatory standards . Strong analytical skills , team spirit , and agility are essential to navigate a fast-evolving oncology landscape.

<p>Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa . It is backed (~ $200M in funding ) by VCs from Silicon Valley, Europe and other parts of the world. We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. Helping usher the continent into a digital economy era. We re not just about serving people - we re about creating a marketplace to bring people what they need while infusing social values.</p><p>Rattachement : Operations / Customer Support</p><p>R le : Le CRM Operations Manager sera rattach aux quipes Op rations et travaillera en troite collaboration avec Product, Tech, Data et les quipes op rationnelles. Il sera le point de r f rence pour le pilotage quotidien du CRM, son adoption et son am lioration continue.</p><p>Responsabilit s principales</p><p>Pilotage du CRM &amp; Performance</p><ul><li>Assurer le pilotage quotidien du CRM, son utilisation et sa performance.</li><li>Suivre les principaux KPIs op rationnels : SLA, First Response Time, Resolution Time, Backlog, Productivity, Quality, CSAT , etc.</li><li>Identifier les dysfonctionnements, carts de performance et opportunit s d'am lioration.</li><li>Coordonner avec les quipes Product &amp; Tech les incidents, feedbacks et volutions.</li></ul><p>Adoption &amp; Am lioration continue</p><ul><li>Accompagner les quipes dans l'utilisation du CRM via des formations, refresh et supports utilisateurs.</li><li>D velopper des initiatives innovantes et ludiques pour favoriser l'adoption.</li><li>Recueillir les feedbacks du terrain et les transformer en am liorations concr tes.</li><li>Tester et suivre les nouvelles fonctionnalit s afin de mesurer leur impact op rationnel.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>3 5 ans d'exp rience en Operations, Customer Support, CRM, Product Operations ou Project Management . Bonne ma trise des KPIs op rationnels et compr hension des environnements Customer Support. Exp rience dans le pilotage ou l'accompagnement d'un outil op rationnel. Esprit analytique, structur et orient r sultats. Excellentes capacit s de communication et de coordination. Ma trise des outils de reporting et capacit analyser les donn es op rationnelles..</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b><span>Yassir</span></b><span> is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in </span><b><span>45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa</span></b><span>. It is backed (~</span><b><span>$200M in funding</span></b><span>) by VCs from Silicon Valley, Europe and other parts of the world. </span><br><span>We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. </span><br><span>Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.</span><br><br><ul><li> La Réceptionniste assure l’accueil et l’orientation des visiteurs et prestataires, la gestion du courrier et des livraisons, ainsi que la mise à disposition des informations nécessaires. Elle prend également en charge certains achats indirects et urgents, notamment en identifiant les fournisseurs, en sollicitant des devis et en assurant le suivi jusqu’à la réception. Par ailleurs, elle peut contribuer à l’animation des événements organisés par l’entreprise.&nbsp;<br></li> </ul><strong>Missions Principales : </strong><br> -Accueillir et orienter les visiteurs avec courtoisie et professionnalisme.<br> -Lancer des demandes de devis simples selon les instructions des acheteurs.<br> -Gestion de la plateforme des courriers, les emails et les documents administratifs.<br> -Organiser et planifier les rendez-vous et les salles du réunions.<br> -Réserver et gérer les salles de réunion ainsi que la logistique associée.<br> -Assister les équipes internes dans diverses tâches d’assistanat.<br> -Gérer les fournitures de bureau et assurer le suivi des besoins.<br> -Participer au suivi des stocks de fournitures et consommables.<br> <u><strong>Qualifications :</strong></u><br> - Diplôme de niveau secondaire ou supérieur dans un domaine pertinent.<br> - Expérience en tant que réceptionniste ou dans un poste similaire serait un plus.<br> - Maîtrise des outils bureautiques (Word, Excel, Outlook).<br> - Excellentes compétences en communication verbale et écrite.<br> - Aptitudes pour le service à la clientèle et le travail en équipe.<br> - Capacité à gérer le stress et à rester courtois en toutes circonstances.<br> - Bilinguisme ou bonne maîtrise de la langue française, avec une connaissance de l’anglais ; la maîtrise d’autres langues constitue également un atout.<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and outgoing calls; Respond , troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls; Maintain regular communication with customers and provide timely updates on open issues and resolutions; Identify, reproduce, and report bugs clearly to Product and Development teams; Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience; Maintain high service standards by meeting KPIs such as response time, resolution rate, and customer satisfaction; Accurately document all customer interactions in the CRM system; Stay up to date with platform updates, new policies, and industry trends.<br> What you need to succeed in this role: Excellent French and English skills (C1 for both spoken and written); At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role is a must ; Strong Excel skills, including VLOOKUP, reporting and data analysis; Excellent problem-solving abilities with a customer-first mindset; Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; High attention to detail and accuracy in managing customer information; Experience with CRM systems; Commitment to delivering high-quality customer service and meeting performance targets; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with Zendesk is a strong advantage; An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements.<br> Benefits and Perks: Flexible schedule; Inclusive international environment; Compensation in USD; Good bonuses for referring friends Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<p><font dir="auto" ><font dir="auto" >Enter and verify data. Update databases and platforms. Classify digital documents. Respect the confidentiality of information.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Excellent command of computer tools and digital platforms. Good typing speed and attention to detail. Strong organizational skills and discretion.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b><span>Yassir</span></b><span> is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in </span><b><span>45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa</span></b><span>. It is backed (~</span><b><span>$200M in funding</span></b><span>) by VCs from Silicon Valley, Europe and other parts of the world. </span><br><span>We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. </span><br><span>Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.</span><br><br><strong>About the role</strong><br> We are looking for a senior Android developer to join our tech hub and support our growth and expansion. You will be part of the engineering team, working with a high-quality code base and the latest tools, where you will promote your skills to be an expert in complex frontend development in Android. Your primary focus will be the development of mobile applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure.<br> <br> About your role as "Mobile Android Engineer" Design and build mobile applications for Android Ensure the performance, quality, and responsiveness of applications Collaborate with a team to define, design, and ship new features Identify and correct bottlenecks and fix bugs Help maintain code quality, organization, and automatization Participate in brainstorming sessions and contribute ideas to our technology, algorithms, and products. Work with the engineering and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution Dive into difficult problems and successfully deliver results on schedule <br> <br> <br> <br> About your experience <strong>Must have technical skills</strong> A minimum of 4 years of experience in developing Android Apps. Language: Android, Kotlin Familiarity with cloud message APIs and push notification Web architecture: Rest and restful APIs, micro-services Version control: GIT <strong>Nice to have technical skills (Strongly advised)</strong> Containers: Docker, Kubernetes Caching, Redis server Scaling, Web load balancing Experience in a rapidly growing company in the mobility, on-demand, or fintech space is a plus BSc/MSc in Engineering, Computer Science, or relevant field <br> <br> <br> <br> <br><br> </div>

<p>Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa . It is backed (~ $200M in funding ) by VCs from Silicon Valley, Europe and other parts of the world. We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. Helping usher the continent into a digital economy era. We re not just about serving people - we re about creating a marketplace to bring people what they need while infusing social values.</p><p>About the role We are looking for a senior front-end developer to join our tech hub in Berlin and support our growth and expansion. You will be part of the engineering team, working with a high-quality code base and the latest tools, and you will promote your skills to be an expert in complex frontend development in React.JS. Your primary focus will be the development of web applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure.</p><p>About your role as Frontend Developer</p><ul><li>Design and build web applications using React.js</li><li>Ensure the performance, quality, and responsiveness of applications</li><li>Collaborate with a team to define, design, and ship new features</li><li>Identify and correct bottlenecks and fix bugs</li><li>Help maintain code quality, organization, and automatisation</li><li>Participate in brainstorming sessions and contribute ideas to our technology, algorithms and products.</li><li>Work with the engineering and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution</li><li>Dive into difficult problems and successfully deliver results on schedule</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Must have technical skills with at least 5 years of experience</p><p>Language: Javascript</p><p>Framework: React.JS, Express.JS</p><p>Familiarity with cloud message APIs and push notification</p><p>Web architecture: Rest and restful APIs, micro-services</p><p>Version control: GIT</p><p>Nice to have technical skills (Strongly advised)</p><ul><li>Containers: Docker, Kubernetes</li><li>Caching, Redis server</li><li>Scaling, Web load balancing</li><li>Experience in a rapidly growing company in the mobility, on-demand, or fintech space is a plus</li><li>BSc/MSc in Engineering, Computer Science or relevant field</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails and chat; Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs; Create reports to maintain feedback up to date; Escalate complex issues to engineers as needed; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; What you need to succeed in this role: Excellent English communication skills (both spoken and written); At least 2 years of experience in customer support is a must; Basic troubleshooting skills; High emotional intelligence and empathy; Tech-savvy, able to test and troubleshoot basic technical issues; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with iOS/Android devices; Used to high workload; Experience with CRM systems.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 2VB</span> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Design and produce graphic materials (posters, brochures, catalogs, flyers, banners, web visuals, etc.). Create and adapt visuals for social media, the website, and advertising campaigns. Participate in the development of the visual and communication strategy. Ensure layout and prepare files for printing. Maintain graphic consistency across all produced materials. Good knowledge of web and print formats.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Artistic flair, creativity, and adaptability. Rigor, autonomy, and respect for deadlines. Prior experience in the field is an asset.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b><span>Yassir</span></b><span> is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in </span><b><span>45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa</span></b><span>. It is backed (~</span><b><span>$200M in funding</span></b><span>) by VCs from Silicon Valley, Europe and other parts of the world. </span><br><span>We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. </span><br><span>Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.</span><br><br><p><b>About the role</b></p><br><p><span>We are looking for an experienced product manager to join our Super App and Mobility Initiative. You will join the team that leads and owns the Product vision and roadmap for Yassir Super App products. If you possess unparalleled strategic thinking, a big picture person, business acumen, you are obsessed with customer jobs-to-be-done, and you are detailed-oriented, then we are looking for you!</span></p><br> <br><br><p><b>Responsibilities </b></p><br><ul> <li> <p>Work with customers to understand jobs to be done and design user journeys</p><br> </li> <li> <p>Develop user stories translating business requirements into specifications the design and tech team can act upon&nbsp;</p><br> </li> <li> <p>Own the product roadmap and oversee its execution while balancing requirements across products and countries&nbsp;</p><br> </li> <li> <p>Contribute to the company culture and be responsible for the success and personal growth of our product managers&nbsp;</p><br> </li> <li> <p>Contribute to the company's overall strategy working closely with the engineering, data, and operations teams&nbsp;</p><br> </li> <li> <p>Co-Manage the different stakeholders across countries and products</p><br> <br></li> </ul><br><p><b>Requirements </b></p><br><ul> <li> <p>+2 years experience as a product manager or in a similar level position</p><br> </li> <li> <p>Excellent communication skills and vocal commands, a good caliber should be able to express ideas and negotiate tradeoffs excellently&nbsp;</p><br> </li> <li> <p>management skills, ideally experience managing remote teams.</p><br> </li> <li> <p>Experience in dealing with Engineering teams and design teams, understanding their acronyms and wordings and talking their language.</p><br> </li> <li> <p>Good knowledge of how a software app works from it’s different layers.</p><br> </li> <li> <p>Experience in a rapidly growing company in the mobility, on-demand, or delivery space is a plus</p><br> </li> <li>BSc/MSc in Engineering, Computer Science, Design or relevant field<br></li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails, phone calls and chats; Take ownership of technical issues reported by customers and triage them as needed; Analyze and resolve customer inquiries containing technical issues or feedback; Follow procedures for proper escalation to relevant internal teams and key stakeholders; Maintain accurate records of failures, maintenance activities, and bugs; Contribute to and maintain the company’s support knowledge base and related documentation; Ensure compliance with the company’s Service Level Agreements (SLAs); What you need to succeed in this role: Excellent English communication skills (C1 for both spoken and written) ; At least 1–2 years of proven experience in a Technical Support Engineer or Product Support Engineer role; Hands-on experience with Windows and Linux operating systems; Tech-savvy with hands-on experience in hardware troubleshooting; Solid understanding of hardware and software interactions; Experience working with logs and performing data analysis; Strong troubleshooting and problem-solving abilities; Customer-oriented and responsible attitude; Excellent interpersonal skills; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with UAV/UAS systems; Hands-on experience with network-related architecture and cloud-based systems; Experience with and understanding of firewalls and port configuration.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.<br> Internal code: 37Z</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa . It is backed (~ $200M in funding ) by VCs from Silicon Valley, Europe and other parts of the world. We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. Helping usher the continent into a digital economy era. We re not just about serving people - we re about creating a marketplace to bring people what they need while infusing social values.</p><p>About the role</p><p>We are looking for an experienced product manager to join our Super App and Mobility Initiative. You will join the team that leads and owns the Product vision and roadmap for Yassir Super App products. If you possess unparalleled strategic thinking, a big picture person, business acumen, you are obsessed with customer jobs-to-be-done, and you are detailed-oriented, then we are looking for you!</p><p>Responsibilities</p><ul><li>Work with customers to understand jobs to be done and design user journeys</li><li>Develop user stories translating business requirements into specifications the design and tech team can act upon</li><li>Own the product roadmap and oversee its execution while balancing requirements across products and countries</li><li>Contribute to the company culture and be responsible for the success and personal growth of our product managers</li><li>Contribute to the company's overall strategy working closely with the engineering, data, and operations teams</li><li>Co-Manage the different stakeholders across countries and products</li></ul><p>Requirements</p><ul><li>+2 years experience as a product manager or in a similar level position</li><li>Excellent communication skills and vocal commands, a good caliber should be able to express ideas and negotiate tradeoffs excellently</li><li>management skills, ideally experience managing remote teams.</li><li>Experience in dealing with Engineering teams and design teams, understanding their acronyms and wordings and talking their language.</li><li>Good knowledge of how a software app works from it s different layers.</li><li>Experience in a rapidly growing company in the mobility, on-demand, or delivery space is a plus</li><li>BSc/MSc in Engineering, Computer Science, Design or relevant field</li></ul><p>At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen. Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together. We look forward to receiving your application!</p><p>Best of luck,</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements</strong></p><ul><li>+2 years experience as a product manager or in a similar level position</li><li>Excellent communication skills and vocal commands, a good caliber should be able to express ideas and negotiate tradeoffs excellently</li><li>management skills, ideally experience managing remote teams.</li><li>Experience in dealing with Engineering teams and design teams, understanding their acronyms and wordings and talking their language.</li><li>Good knowledge of how a software app works from it s different layers.</li><li>Experience in a rapidly growing company in the mobility, on-demand, or delivery space is a plus</li><li>BSc/MSc in Engineering, Computer Science, Design or relevant field</li></ul><p></p></section>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Welcoming and assisting customers in the showroom; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">identifying their needs and proposing suitable solutions; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">presenting the different product ranges; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">preparing and sending quotes (WhatsApp/Email) </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">; following up on orders with suppliers; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">coordinating delivery and assembly </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">; managing customer communication (calls, messages, social media); </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">and monitoring files until completion and payment.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business, management or equivalent training </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">; Sales or customer relations experience preferred; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent interpersonal and communication skills </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">; Ability to quickly understand customer needs </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">; Strong organizational and prioritization skills; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Responsiveness and ability to manage multiple tasks simultaneously; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in communication tools (WhatsApp, email)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Required qualities: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Dynamism and commercial acumen; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Neat appearance </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">; Customer service oriented </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">; Initiative</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Talent Acquisition Manager manage the recruitment and hiring process within an organization, ensuring the acquisition of top talent to meet the Company's staffing needs and strategic objectives. They are responsible for developing and implementing recruitment strategies, sourcing techniques, and talent acquisition initiatives to attract qualified candidates. Additionally, Talent Acquisition Managers play a key role in building and maintaining relationships with internal stakeholders, such as hiring managers, to understand staffing requirements and align recruitment efforts with business goals. They also manage the recruitment team, providing leadership, guidance, and support to ensure effective execution of recruitment activities.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Develop and implement recruitment strategies, sourcing techniques, and talent acquisition initiatives to attract and hire qualified candidates.</p><br> <p>Build and maintain relationships with internal stakeholders, such as hiring managers and department heads, to understand staffing needs and align recruitment efforts with business objectives.</p><br> <p>Manage the recruitment team, providing leadership, guidance, and support to ensure the effective execution of recruitment activities.</p><br> <p>Conduct job analysis and workforce planning to identify staffing needs, develop job descriptions, and determine recruitment priorities.</p><br> <p>Utilize various recruitment channels, including job boards, social media, networking events, and employee referrals, to source and attract candidates.</p><br> <p>Screen resumes, conduct interviews, and assess candidates' qualifications, skills, and cultural fit to make hiring recommendations to management.</p><br> <p>Coordinate and facilitate the interview process, including scheduling interviews, collecting feedback, and communicating with candidates and hiring managers.</p><br> <p>Negotiate job offers, salary packages, and employment contracts with candidates, ensuring alignment with Company policies and budgetary constraints.</p><br> <p>Develop and maintain recruitment metrics and analytics to track key performance indicators, evaluate recruitment effectiveness, and make data-driven improvements.</p><br> <p>Stay informed about industry trends, best practices, and legal requirements related to recruitment and talent acquisition, ensuring compliance and continuous improvement in recruitment processes.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Advanced knowledge of talent acquisition strategies, recruitment methodologies, and sourcing techniques to attract top talent effectively.</p><br> <p>Strong leadership and team management skills are essential for supervising a team of recruiters, providing guidance, coaching, and support to ensure successful recruitment outcomes.</p><br> <p>Proficiency in applicant tracking systems (ATS), recruitment software, and social media platforms enables efficient management of recruitment processes and candidate pipelines.</p><br> <p>Experience in employer branding, candidate experience optimization, and diversity recruiting enhances the ability to attract diverse talent and promote the employer brand effectively.</p><br> <p>Excellent communication and negotiation skills are vital for building relationships with hiring managers, candidates, and external partners, and negotiating job offers to secure top talent for the organization.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Resilience<br>Quality_321977507<br>Leadership_321977503<br>Recruitment Counseling L3<br>Employee interviewing L3<br>SAP ERP Human Resources L3<br>Executive Onboarding L3<br>Recruiting Management L3<br>Agility<br>Build High-Performing Teams<br>AI Fluency<br>Provide Direction<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in any related field<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Talent Acquisition Manager manage the recruitment and hiring process within an organization, ensuring the acquisition of top talent to meet the Company's staffing needs and strategic objectives. They are responsible for developing and implementing recruitment strategies, sourcing techniques, and talent acquisition initiatives to attract qualified candidates. Additionally, Talent Acquisition Managers play a key role in building and maintaining relationships with internal stakeholders, such as hiring managers, to understand staffing requirements and align recruitment efforts with business goals. They also manage the recruitment team, providing leadership, guidance, and support to ensure effective execution of recruitment activities.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Develop and implement recruitment strategies, sourcing techniques, and talent acquisition initiatives to attract and hire qualified candidates.</p><br> <p>Build and maintain relationships with internal stakeholders, such as hiring managers and department heads, to understand staffing needs and align recruitment efforts with business objectives.</p><br> <p>Manage the recruitment team, providing leadership, guidance, and support to ensure the effective execution of recruitment activities.</p><br> <p>Conduct job analysis and workforce planning to identify staffing needs, develop job descriptions, and determine recruitment priorities.</p><br> <p>Utilize various recruitment channels, including job boards, social media, networking events, and employee referrals, to source and attract candidates.</p><br> <p>Screen resumes, conduct interviews, and assess candidates' qualifications, skills, and cultural fit to make hiring recommendations to management.</p><br> <p>Coordinate and facilitate the interview process, including scheduling interviews, collecting feedback, and communicating with candidates and hiring managers.</p><br> <p>Negotiate job offers, salary packages, and employment contracts with candidates, ensuring alignment with Company policies and budgetary constraints.</p><br> <p>Develop and maintain recruitment metrics and analytics to track key performance indicators, evaluate recruitment effectiveness, and make data-driven improvements.</p><br> <p>Stay informed about industry trends, best practices, and legal requirements related to recruitment and talent acquisition, ensuring compliance and continuous improvement in recruitment processes.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Advanced knowledge of talent acquisition strategies, recruitment methodologies, and sourcing techniques to attract top talent effectively.</p><br> <p>Strong leadership and team management skills are essential for supervising a team of recruiters, providing guidance, coaching, and support to ensure successful recruitment outcomes.</p><br> <p>Proficiency in applicant tracking systems (ATS), recruitment software, and social media platforms enables efficient management of recruitment processes and candidate pipelines.</p><br> <p>Experience in employer branding, candidate experience optimization, and diversity recruiting enhances the ability to attract diverse talent and promote the employer brand effectively.</p><br> <p>Excellent communication and negotiation skills are vital for building relationships with hiring managers, candidates, and external partners, and negotiating job offers to secure top talent for the organization.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Resilience<br>Quality_321977507<br>Leadership_321977503<br>Recruitment Counseling L3<br>Employee interviewing L3<br>SAP ERP Human Resources L3<br>Executive Onboarding L3<br>Recruiting Management L3<br>Agility<br>Build High-Performing Teams<br>AI Fluency<br>Provide Direction<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in any related field<br><br><br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prospect for new clients and develop the existing portfolio. Present and market offers and advertising space. Prepare, negotiate, and follow up on sales proposals. Ensure client loyalty and follow-up. Recent graduates with high potential are also encouraged to apply. Skills: Excellent sales and interpersonal skills. Proficiency in prospecting and negotiation. Excellent oral and written communication skills. Dynamic, autonomous, and proactive. Results-oriented. Ability to work in a team. Proficient in office software.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">High school diploma, preferably with a strong scientific focus. Advanced degree in business, marketing, or a related field. A degree from HEC Algiers (Higher School of Commercial Studies, Kola) is preferred. A background in business or marketing from a recognized university or business school is valued. Prior experience in media, advertising, or communications is an asset.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prospecting for new clients. Securing new markets and promoting products. Managing a client portfolio. Approaching prospects. Presenting products and services. Handling customer requests and following up on files. Highlighting offers and product pricing offered by the company. Following up with clients and gathering information. Receiving, recording, and tracking customer requests. Collecting data necessary for preparing sales proposals. Participating in the development of the sales strategy and associated objectives. Participating in professional events. Building customer loyalty.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">University degree or business school diploma. Two years of experience in the field. Strong business acumen. Good understanding of social media. Excellent command of French (spoken and written). Good communication skills with clients. Strong communication and writing skills. Proficient in using computers and the internet.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Yassir est la super application leader dans le domaine des services à la demande, opérant de manière prédominante dans la région du Maghreb. Yassir a pour mission de révolutionner la manière dont les services quotidiens sont accessibles.</p><br> <p>Actuellement implantée dans plus de 45 villes à travers plusieurs pays tels que l'Algérie, le Maroc, la Tunisie et le Sénégal, notre présence s'étend aussi sur d'autres pays tels que la France et l'Afrique sub-saharienne.</p><br> <p>Fortement soutenue par des investisseurs de renommée mondiale tels que BOND et Y Combinator, pionniers d'entreprises telles qu'Airbnb, Stripe, Dropbox, et Doordash, Yassir a réussi à faire de nombreuses levées de fonds équivalentes à presque 200 millions $.</p><br> <p>Au-delà de la simple prestation de services, notre vision est de créer un marché dynamique visant à satisfaire les besoins de nos utilisateurs tout en insufflant des valeurs sociales fondamentales.</p><br> <p><strong>Rôle :</strong></p><br> <p>Nous recherchons un&nbsp;<strong>Sales Representative (terrain)</strong>&nbsp;motivé et orienté résultats pour rejoindre notre équipe en pleine croissance !<br>Rattaché à un&nbsp;<strong>Team Leader</strong>, tu joueras un rôle essentiel dans le développement des services financiers de Yassir dans ta région.<br>Ta mission principale :&nbsp;<strong>acquérir de nouveaux agents</strong>, entretenir des relations solides avec les agents existants, et&nbsp;<strong>faire croître l’activité</strong>&nbsp;sur ton territoire.</p><br> <p><strong>Missions :</strong></p><br> <ul> <li> <p>Identifier et cibler de manière proactive les commerçants à fort potentiel pour leur proposer de devenir&nbsp;<strong>agents Yassir</strong>.</p><br> </li> <li> <p>Présenter le produit agent wallet (portefeuille agent), en mettant en avant ses avantages pour les agents (revenus supplémentaires) et leurs clients (inclusion financière).</p><br> </li> <li> <p>Négocier et intégrer de nouveaux agents, tout en s’assurant qu’ils comprennent bien les offres et les conditions contractuelles.</p><br> </li> <li> <p>Entretenir des relations solides avec les agents assignés, assurer une communication fluide et répondre rapidement à leurs préoccupations.</p><br> </li> <li> <p>Réaliser des visites régulières pour garantir la satisfaction des agents et leur fournir un support continu.</p><br> </li> <li> <p>Développer et mettre en œuvre des stratégies pour&nbsp;<strong>accroître le volume de transactions</strong>&nbsp;et les&nbsp;<strong>revenus générés</strong>&nbsp;par le réseau d’agents.</p><br> </li> <li> <p>Identifier les opportunités de&nbsp;<strong>vente additionnelle</strong>&nbsp;des services Yassir auprès des agents existants.</p><br> </li> <li> <p>Surveiller en permanence le&nbsp;<strong>bon fonctionnement du service</strong>&nbsp;chez les agents, détecter les blocages éventuels.</p><br> </li> <li> <p>Aider les agents à résoudre les interruptions de service et s’assurer que leurs&nbsp;<strong>portefeuilles électroniques</strong>&nbsp;sont toujours approvisionnés (argent digital ou espèces).</p><br> </li> <li> <p>Travailler en étroite collaboration avec le Team Leader pour résoudre les problèmes de liquidité des agents et garantir la fluidité des opérations.</p><br> </li> </ul> <p><strong>Profil recherché :</strong></p><br> <ul> <li> <p>Minimum&nbsp;<strong>2 ans d’expérience</strong>&nbsp;dans la vente, idéalement dans les&nbsp;<strong>services financiers</strong>, les&nbsp;<strong>télécoms</strong>, le&nbsp;<strong>tabac</strong>&nbsp;ou les&nbsp;<strong>produits de grande consommation (FMCG)</strong></p><br> </li> <li> <p>Excellentes compétences en&nbsp;<strong>communication</strong>,&nbsp;<strong>négociation</strong>&nbsp;et&nbsp;<strong>relations interpersonnelles</strong></p><br> </li> <li> <p>Capacité à établir des&nbsp;<strong>relations de confiance</strong>&nbsp;avec les clients</p><br> </li> <li> <p>Motivation personnelle,&nbsp;<strong>esprit de conquête</strong>, orienté résultats</p><br> </li> <li> <p>Bon sens de l’organisation et gestion du temps</p><br> </li> <li> <p>À l’aise avec les&nbsp;<strong>applications mobiles</strong></p><br> </li> <li> <p><strong>Permis de conduire et véhicule obligatoire</strong>&nbsp;(voiture)</p><br> </li> </ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails, chats and calls; Follow internal procedures and SOPs; Collaborate with internal teams to ensure efficient issue resolution; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Fluency in German and English (C1 or higher), both spoken and written; At least 6-12 months of experience in customer support; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits and Perks: 5 days per week and 2 days off, with rotating shifts: 8 AM–4 PM and 12 PM–8 PM GMT+2; Opportunity to work fully remote; Inclusive international environment; Compensation in USD; Good bonuses for referring friends; Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal code: 3IH</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Who are we?</strong></p><br><p><strong>SupportYourApp</strong> is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?</p><br><p>Join our community as a <strong>Customer Success Manager</strong> today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.</p><br><p><strong>What you will do:</strong></p><br><ul><li>Manage and grow relationships with key client stakeholders at the company’s small clients;</li><li>Organize and conduct Operational Reviews with clients on a monthly to quarterly basis;</li><li>Identify opportunities for improvement to drive optimal use and adoption of the platform;</li><li>Monitor client activity and operations, flag potential risks, and proactively address issues;</li><li>Define high-level strategies and target models with clients to ensure long-term adoption and satisfaction;</li><li>Analyze platform and client KPIs to support data-driven decision-making;</li><li>Act as a functional and strategic advisor, providing guidance to help clients achieve their business objectives;</li><li>Proactively resolve client issues and ensure timely follow-up;</li><li>Work closely with Product teams to share market requirements and contribute to product evolution;</li><li>Partner with the global Customer Success team to identify and share best practices and continuously improve the customer success organization.</li></ul><p><strong>What you need to succeed in this role:</strong></p><br><ul><li>Excellent <strong>French and English skills (C1 for both spoken and written);</strong></li><li>Experience in <strong>Customer Success, Client Relationship Management, or Consulting</strong>, ideally in a B2B SaaS environment;</li><li>Strong customer relationship and communication skills with a customer-first mindset;</li><li>Experience managing projects and conducting Quarterly Business Reviews (QBRs);</li><li>Strong analytical skills, including data analysis, reporting, and KPIs/metrics;</li><li>Excellent problem-solving skills with a proactive, “get things done” attitude;</li><li>Ability to work effectively in a fast-paced, international startup/scaleup environment;</li><li>Demonstrate strong organizational&nbsp;skills, attention to&nbsp;detail, resourcefulness, and adaptability;</li><li>Be comfortable joining&nbsp;customer video calls&nbsp;with camera enabled;</li><li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).</li></ul><p><strong>Will be a great plus:</strong></p><br><ul><li>Additional language skills, especially Spanish or&nbsp;Italian;</li><li>Previous experience working&nbsp;with small-sized B2B&nbsp;SaaS customers;</li><li>Experience with SaaS&nbsp;adoption, customer value&nbsp;realization, and driving&nbsp;product engagement;</li><li>Experience advising customers&nbsp;on business processes&nbsp;and identifying opportunities&nbsp;for improvement;</li><li>Experience working in&nbsp;an international, multicultural&nbsp;environment.</li></ul><p><strong>Benefits and Perks:</strong></p><br><ul><li>Fixed schedule: Monday-Friday, 9 AM — 6 PM (UTC);</li><li>Inclusive international environment;</li><li>Compensation in USD;</li><li>Good bonuses for referring friends</li><li>Paid intensive training and probation;</li><li>Work-life balance;</li><li>Responsive management interested in your growth and long-lasting cooperation;</li><li>Greenhouse conditions for self-development.</li></ul><p>*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</p><br><p>You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.</p><br><p>So if you're a proactive <strong>Success Specialist </strong>who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p><br><p>Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.</p><br><p>Know someone perfect for the role? Refer them and get rewarded!</p><br><p><em>We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</em></p><br><p><em>Your personal data will be processed as described in the SupportYourApp </em><em>Candidate Privacy Notice</em><em>.</em></p><br> </div>