E-marketing Jobs in Algeria

<p><strong>1. Background and Context</strong> Crest Point for Consultancy and Development (CPCD) is an independent consulting firm specializing in monitoring, evaluation, research, assessments, Third-Party Monitoring (TPM), capacity building, and consultancy services. Established in 2018, CPCD supports humanitarian, development, public-sector, and private-sector actors by providing evidence-based, reliable, and data-driven solutions. Through its work, CPCD contributes to strengthening accountability, transparency, and informed decision-making for clients, partners, and donors. As part of the expansion of its operations across the Middle East and Africa, CPCD is currently seeking experienced and motivated Field Coordinators in Algeria, Egypt, Ghana, Kenya, Morocco, Nigeria, Saudi Arabia, South Africa, Tunisia, and the United Arab Emirates . The selected candidates will play a key role in ensuring the smooth implementation of field activities, effective team coordination, adherence to ethical standards, and the delivery of high-quality field data. Applicants should apply for one country only the country in which they are based. <strong>2. Overall Objective of the Assignment</strong> The overall objective of this assignment is to support the coordination and supervision of field data collection activities in assigned locations, ensuring that all fieldwork is conducted in line with approved methodologies, ethical guidelines, quality standards, security protocols, and the national laws and authorization requirements applicable in each country. <strong>3. Position Available</strong> Field Coordinator (multiple positions) Duty Station: Field-based in one of the following countries Algeria, Egypt, Ghana, Kenya, Morocco, Nigeria, Saudi Arabia, South Africa, Tunisia, or the United Arab Emirates with travel within assigned locations as required. Key Responsibilities The Field Coordinator will be responsible for supporting the planning, coordination, supervision, and quality assurance of field activities. Key responsibilities include: • Serve as the main focal point for field coordination in the assigned location(s). • Coordinate with local authorities, community representatives, client focal points, and relevant stakeholders, in line with the approvals, permits, and authorizations required for fieldwork in the country of assignment. • Support the preparation and implementation of daily field movement plans and activity schedules. • Facilitate access to target locations and support smooth coverage of assigned areas. • Form and mobilize field teams, when needed, according to the geographic areas where fieldwork is required, ensuring appropriate coverage, local knowledge, language profile, and operational readiness including female enumerators where required for access to female respondents. • Coordinate logistical and operational arrangements with the Team Leader and project team. • Supervise field teams and ensure compliance with the approved methodology and workplan. • Monitor the quality of field activities through daily follow-up, spot-checks, back-checks, and review of completed work. • Ensure that all team members strictly follow ethical standards, including confidentiality, informed consent, personal data protection, PSEA, Do No Harm, and safeguarding principles. • Support the resolution of field challenges and report any operational, access, security, or quality-related issues in a timely manner. • Submit daily progress updates to the Team Leader, including completed activities, challenges, risks, and recommendations. • Ensure adherence to security protocols and immediately report any incidents, complaints, or concerns. • Support referral pathways for urgent protection or humanitarian cases, according to established procedures. • Conduct daily team debriefings and document lessons learned, field challenges, and recommendations. <strong>4. Qualifications, Skills, and Experience</strong> <strong>4.1 Essential Requirements (all countries)</strong> • Legal authorization to live and work in the country applied for nationals of the country, or holders of a valid residency permit granting the right to work together with strong knowledge of the national context, local culture, and operational environment. • Minimum Diploma or Bachelor's degree in Social Sciences, Development Studies, Statistics, Economics, Public Administration, or any related field. • At least 1 year of proven experience in field coordination, data collection supervision, monitoring and evaluation, social or market research, or development fieldwork. • Previous experience coordinating field teams in the country applied for is strongly preferred. • Fluency in English and fluency in the local languages of the country applied for. • Strong communication, coordination, and interpersonal skills. • Ability to work with diverse communities, including vulnerable groups, with professionalism, respect, and cultural sensitivity. • Strong organizational skills and ability to manage daily field plans and team follow-up. • High level of integrity, confidentiality, and commitment to research ethics and humanitarian principles. <strong>4.2 Desirable Requirements (all countries)</strong> • Previous experience working with CPCD, NGOs, UN agencies, consultancy or market research firms, research institutes, foundations, or government-affiliated entities. • Experience in monitoring and evaluation, assessments, Third-Party Monitoring, KIIs, FGDs, beneficiary satisfaction studies, or household surveys. • Familiarity with digital data collection tools such as Kobo Collect, ODK, SurveyCTO, or similar platforms. • Understanding of basic sampling approaches, quota management, and field quality assurance procedures. • Experience in relevant sectors such as Protection, Migration, Social Protection, Food Security and Livelihoods, WASH, Health, Education, Shelter, Employment and Livelihoods, Community Development, or Cash Assistance. • Valid driving licence, given the distances between assigned sites.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Legal authorization to live and work in the country applied for nationals of the country, or holders of a valid residency permit granting the right to work together with strong knowledge of the national context, local culture, and operational environment.</li><li>Minimum Diploma or Bachelor's degree in Social Sciences, Development Studies, Statistics, Economics, Public Administration, or any related field.</li><li>At least 1 year of proven experience in field coordination, data collection supervision, monitoring and evaluation, social or market research, or development fieldwork.</li><li>Previous experience coordinating field teams in the country applied for is strongly preferred.</li><li>Fluency in English and fluency in the local languages of the country applied for.</li><li>Strong communication, coordination, and interpersonal skills.</li><li>Ability to work with diverse communities, including vulnerable groups, with professionalism, respect, and cultural sensitivity.</li><li>Strong organizational skills and ability to manage daily field plans and team follow-up.</li><li>High level of integrity, confidentiality, and commitment to research ethics and humanitarian principles.</li><li>Previous experience working with CPCD, NGOs, UN agencies, consultancy or market research firms, research institutes, foundations, or government-affiliated entities.</li><li>Experience in monitoring and evaluation, assessments, Third-Party Monitoring, KIIs, FGDs, beneficiary satisfaction studies, or household surveys.</li><li>Familiarity with digital data collection tools such as Kobo Collect, ODK, SurveyCTO, or similar platforms.</li><li>Understanding of basic sampling approaches, quota management, and field quality assurance procedures.</li><li>Experience in relevant sectors such as Protection, Migration, Social Protection, Food Security and Livelihoods, WASH, Health, Education, Shelter, Employment and Livelihoods, Community Development, or Cash Assistance.</li><li>Valid driving licence, given the distances between assigned sites.</li></ul>

<p>Realize professional videos in showroom (products, atmospheres, staged scenes)</p><p>Create short content (Reels, social media videos)</p><p>Perform video editing (CapCut or equivalent)</p><p>Participate in the creation of visual concepts for communication</p><p>Travel to clients' sites to film installations and achievements</p><p>Creative and operational position</p><p>Requires autonomy and artistic sense</p><p>Filming equipment can be provided if necessary</p><p>If you match this profile, please send your CV by clicking on the "apply" tab</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience in video creation (portfolio appreciated)</li><li>Mastery of social media formats (Reels, short videos)</li><li>Sense of framing, lighting, and visual storytelling</li><li>Ability to work autonomously</li><li>Creative, rigorous, and responsive</li><li>Experience in furniture or advertising is a plus</li><li>Work in showroom + field travel</li></ul>

<p>Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa . It is backed (~ $200M in funding ) by VCs from Silicon Valley, Europe and other parts of the world. We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. Helping usher the continent into a digital economy era. We re not just about serving people - we re about creating a marketplace to bring people what they need while infusing social values.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Diplome de niveau secondaire ou superieur dans un domaine pertinent.</li><li>Experience en tant que receptionniste ou dans un poste similaire serait un plus.</li><li>Maîtrise des outils bureautiques (Word, Excel, Outlook).</li><li>Excellentes compétences en communication verbale et écrite.</li><li>Aptitudes pour le service à la clientèle et le travail en équipe.</li><li>Capacité à gérer le stress et rester courtois en toutes circonstances.</li><li>Bilinguisme ou bonne maîtrise de la langue française, avec une connaissance de l'anglais ; la maîtrise d'autres langues constitue également un atout.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Graphic Designer</font></font></font></font></li><li><font dir="auto" ><font dir="auto" ><br></font></font></li><li><span ><font dir="auto" ><font dir="auto" >Create visuals for communication materials</font></font></span></li> <li><font dir="auto" ><font dir="auto" >Designing content for social media and the web.</font></font></li> <li><font dir="auto" ><font dir="auto" >To create layouts and graphic retouching.</font></font></li> <li><font dir="auto" ><font dir="auto" >Respect the company's graphic charter.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >1 year of experience in a similar position.</font></font></li> <li><font dir="auto" ><font dir="auto" >Master of Adobe Photoshop, Illustrator and InDesign.</font></font></li> <li><font dir="auto" ><font dir="auto" >Creativity, rigor and organizational skills.</font></font></li></ul></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails, chats and calls; Follow internal procedures and SOPs; Collaborate with internal teams to ensure efficient issue resolution; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Fluency in German and English (C1 or higher), both spoken and written; At least 6-12 months of experience in customer support; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits: Fixed schedule: Saturday and Sunday, 20:00 PM–2 AM GMT+2; Opportunity to work fully remote; Inclusive international environment; Compensation in USD; Good bonuses for referring friends; Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal code: 3IH</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails, chats and calls; Follow internal procedures and SOPs; Collaborate with internal teams to ensure efficient issue resolution; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Fluency in German and English (C1 or higher), both spoken and written; At least 6-12 months of experience in customer support; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits: Flexible schedule: 5 days a week, from 8:00 AM–4:00 PM or 12:00 PM–8:00 PM GMT+2; Opportunity to work fully remote; Inclusive international environment; Compensation in USD; Good bonuses for referring friends; Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal code: 3WO</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Yassir&nbsp;is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in&nbsp;45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.<br> We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.<br> Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.<br> <br><br><p><b>About your role as QA Engineer</b></p><br><ul> <li>Review requirements, specifications, and technical documents to provide feedback; analyze test&nbsp;results to ensure software meets quality standards</li> <li>Create, execute, and manage test cases (both manual and automated), including detailed plans for comprehensive coverage</li> <li>Document testing phases, report bugs, and track defects efficiently. Perform thorough regression testing to verify bug fixes</li> <li>Work with cross-functional teams throughout the software development lifecycle to maintain quality and troubleshoot issues</li> <li>Conduct post-release/post-implementation testing to ensure product stability and quality in real-world usage</li> <li>Design and develop automation scripts using open source tools. Stay updated with new testing tools and strategies to enhance efficiency</li> <li>Estimate, prioritize, and coordinate testing activities to align with project timelines and objectives</li> <li>Liaise with internal teams to understand system requirements and monitor the debugging&nbsp; process to ensure effective resolution of issues<br></li> </ul><br><p><b>About your experience</b></p><br><ul> <li>2 - 4 years of hands-on experience with manual and automated mobile testing on Android and&nbsp;iOS platforms</li> <li>Hands-on experience in developing automated test cases in at least one programming language</li> <li>Proven working experience with Agile project management, QA methodology, and test&nbsp;management software</li> <li>Hands-on experience with API Testing frameworks such as Postman</li> <li>Hands on experience with test management tools such as Xray</li> <li>Ability to design and write test cases in BDD format</li> <li>Experience in Smoke Testing, Sanity Testing, Performance Testing, end-to-end application&nbsp;testing</li> <li>Hands-on experience with the Robot framework is a plus</li> <li>Experience in a rapidly growing company in the mobility, on-demand or fintech space is a plus</li> <li>BSc/MSc in Engineering, Computer Science or relevant field<br><br></li> </ul><br><p><b>Why you should join Yassir:</b></p><br><ul><li> You will be part of one of the first Algerian startups to go through the Y Combinator program and one of the fastest-growing tech companies in North Africa. We are current in +30 cities (Algeria, Tunisia, Morocco, Senegal, France and Germany)<br> Attractive salary and you even get a stake in the company<br> Subsidized public transit pass<br> Have a lasting impact on our company's culture<br> Perfect timing with renowned investors to build something great<br> Extremely steep learning curve with own responsibility and intensive guidance<br> Make a real impact on the world by helping us bring affordable financial and on-demand services to millions of Africans<br><br></li> </ul><br> </div>

<p>The UN Secretary-General launched on 1 January 2019 a bold and new global reform which repositioned the UN Development System to deliver more effectively and efficiently with the achievement of the 2030 Agenda and the Sustainable Development Goals. As part of this reform, UN Resident Coordinator Offices (UN RCO), under the leadership of an empowered and independent UN Resident Coordinator - the highest-ranking official of the UN Development System and Representative of the UN Secretary-General at country level - support countries in the achievement of their development priorities and the attainment of the SDG's. In its Resolution A/RES/72/279, the United Nations General Assembly endorsed the transformation of the Development Operations Coordination Office (DCO) as a stand-alone coordination office within the United Nations Secretariat. DCO exercises managerial and oversight functions of the resident coordinator system under the oversight of the Chair of United Nations Sustainable Development Group (UNSDG). In 2026, DCO undertook a recalibration to ensure the RC system remains optimally configured to support the acceleration of the 2030 Agenda and embodies the UN 2.0 shift- anchored in data, digital, innovation, behavioral science, strategic foresight, and a mission driven organizational culture. The position is located in the United Nations Resident Coordination Office (RCO) in Algiers, Algeria and reports to the Head of RCO. The incumbent works under the overall supervision of the Head of RCO while maintaining a matrixed functional relationship with the Sustainable Development Goals (SDG) Policy and Financing Section of the SDG Coordination, Policy and Programme Division, and collaborates closely with the Regional Policy Analyst to ensure coherence and alignment of SDG policy, financing, and sustainable development support in line with corporate RC system policy corporate priorities</p><p>Within delegated authority, the Economist will be responsible of the following duties:</p><ol><li>Provides substantive economic analysis and supports evidence-based advice on sustainable development, economic transformation and SDG financing. Researches, analyzes and presents economic, social and sustainable development data and information, including emerging trends and good practices related to economic transformation, green and just transition, digital transformation, the future of work and SDG financing. Conducts economic and policy analysis, including political economy and institutional analysis, as relevant, to support the Resident Coordinator (RC) and United Nations Country Team (UNCT) in identifying challenges, opportunities and policy options for accelerating progress towards the Sustainable Development Goals (SDGs), with due consideration to gender equality and leave no one behind principles. Support implementation and localization of global/corporate guidelines, tools and other materials related to economic transformation and SDG financing, including methodologies and tools related to integrated SDG analysis, strategic foresight, data-driven decision-making, digital transformation and innovation in close collaboration with the Regional Office and the SDG Coordination, Policy and Programme Division Provides substantive inputs to analysis and briefing materials on economic transformation and SDG financing</li><li><br></li><li>Provides economic analysis and substantive support to the UN sustainable development programming cycle. Contributes economic and financing analysis to the development and implementation of the Common Country Analysis (CCA), United Nations Sustainable Development Cooperation Framework (UNSDCF), joint programmes, annual reports and other elements of the UN sustainable development programming cycle. Supports the preparation of macroeconomic, socioeconomic and SDG financing analysis for the CCA and other analytical exercises, applying an integrated approach and drawing, where relevant, on data, digitalization, innovation and strategic foresight. Identifies economic trends, policy issues and emerging development challenges and provides substantive inputs and recommendations to support UNCT programming and integrated policy responses. Contributes to the development, implementation, monitoring and review of the UNSDCF, with particular attention to economic transformation, macroeconomic trends and SDG financing. Provides substantive support to the development of UN joint programmes related to economic transformation and SDG financing, including programmes supported by the Joint SDG Fund, as applicable, and contributes to identifying investment opportunities, financing gaps and evidence needed to inform investment-oriented programming and resource mobilization. Supports UNCT Results Groups and other coordination mechanisms by providing economic analysis and substantive inputs relevant to the implementation of joint workplans and sustainable development priorities. Researches and proposes options to strengthen UN support to national and multi-stakeholder processes related to economic policy, financing and capacity development, including the use of data, digital technologies, innovation and foresight for sustainable development.</li><li>Contributes to knowledge management and learning on economic transformation and SDG financing. Contributes to knowledge management on economic transformation, macroeconomic trends and SDG financing to strengthen the UNCT's shared understanding of sustainable development challenges and opportunities. Participates in local, regional and global communities of practice and knowledge networks, including the UN Economist Network, and facilitates the exchange of relevant research, good practices and lessons learned. Researches and analyzes good practices and lessons learned from UN policy initiatives and programmes related to economic transformation and identifies their relevance to the country context. Monitors and analyzes approaches and successful models for SDG financing and contributes to identifying options that could inform national investment policies and programmes. Keeps abreast of emerging economic research, policy developments, analytical methodologies and innovative approaches relevant to sustainable development and proposes their application, as appropriate, to the work of the RCO and UNCT. Documents lessons learned and knowledge generated through analytical and programme-support activities and contributes to their dissemination within the Resident Coordinator system and UN Country Team. Supports knowledge-sharing and learning activities that promote the use of data, digitalization, innovation and foresight to strengthen sustainable development analysis and programming. Performs other duties as assigned.</li></ol><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Education:</strong> Advanced university degree (Master s degree or equivalent degree) in Economics. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Successful completion of both degree and nondegree programs in data analytics, business analytics or data science programs is an advantage.</li><li><strong>Work Experience:</strong> A minimum of five (5) years of progressively responsible experience in economic research and analysis, macroeconomic or socioeconomic policy, applied economics, development economics, or a related area in the context of development cooperation is required. Experience in conducting economic and/or policy analysis and translating development trends and data into policy options, recommendations or other analytical products is required. Experience in SDG financing, development finance, public finance and/or innovative financing approaches is desirable. Experience in supporting strategic planning, policy development or financing solutions with government institutions and/or other development partners is desirable. Experience working with multiple stakeholders, including government, the private sector, civil society, academia and/or development partners, in support of sustainable development priorities is desirable. Experience in applying inclusive approaches that take into consideration gender equality, youth, persons with disabilities and/or leave no one behind principles in economic analysis, policy or development programming is desirable. Experience in supporting partnerships and/or resource mobilization initiatives in the context of development cooperation is desirable. Experience working in UN inter-agency coordination or other multi-stakeholder coordination mechanisms is desirable. Experience in knowledge management, research, or the preparation and dissemination of analytical and policy products in the context of development cooperation is desirable. Two (2) years or more of experience in data analytics or related area is desirable.</li><li><strong>Languages:</strong> English and French are the working languages of the United Nations Secretariat. For this job opening, French and Arabic are required. English is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor,&nbsp;dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d'évolution sont nombreuses. Chaque geste, chaque sourire, chaque action, contribuent à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète. Ensemble, nous incarnons la vision de l’hospitalité responsable.<br>Ayez l’opportunité de devenir un Heartist®, et laissez votre coeur vous guider dans ce monde où la vie bat plus fort.&nbsp;</p><br><br>Description du poste<br><br><p>Le/La Marketing Executive assure la mise en œuvre opérationnelle des actions marketing et communication définies par le/la Marketing Manager.&nbsp;</p><br><p>Il/Elle contribue au déploiement du plan marketing de l'hôtel à travers la création et la coordination des contenus, la gestion opérationnelle des réseaux sociaux, la mise à jour des supports de communication, le suivi des campagnes et la coordination avec les agences et prestataires.&nbsp;</p><br><p>Il/Elle veille à la bonne exécution des actions dans le respect des standards de la marque Sofitel, de l'identité visuelle de l'hôtel et des délais définis.&nbsp;</p><br><p>Il/Elle travaille en étroite collaboration avec les équipes Sales, Revenue, F&amp;B, Rooms, Thalassa/Wellness et Operations afin d'assurer une communication cohérente et alignée avec le positionnement de l'hôtel et les standards de la marque Sofitel.&nbsp;</p><br><p><strong>Missions Principales :</strong></p><br><p><u><strong>1. Réseaux sociaux&nbsp;</strong></u></p><br><ul><li><p>Préparer les publications pour les réseaux sociaux.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Publier les contenus validés.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Répondre aux messages et commentaires selon les instructions.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Suivre le calendrier des publications.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Proposer des idées de contenus.&nbsp;&nbsp;</p><br></li></ul><p><u><strong>2. Création de contenu&nbsp;</strong></u></p><br><ul><li><p>Prendre des photos et vidéos simples lors des activités de l'hôtel.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Participer à la préparation des shootings photo et vidéo.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Organiser et classer les photos et vidéos de l'hôtel.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Préparer des contenus pour les différentes activités de l'hôtel.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Travailler avec les photographes, vidéastes et agences.&nbsp;&nbsp;</p><br></li></ul><p><u><strong>3. Supports marketing&nbsp;</strong></u></p><br><ul><li><p>Préparer et mettre à jour les brochures, flyers, présentations et invitations.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Adapter les supports selon les besoins des différents départements.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Vérifier les informations et les visuels avant leur diffusion.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Veiller au respect de l'identité visuelle de l'hôtel.&nbsp;&nbsp;</p><br></li></ul><p><u><strong>4. Site internet &amp; plateformes digitales&nbsp;</strong></u></p><br><ul><li><p>Participer à la mise à jour des informations du site internet.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Vérifier les informations publiées sur les différentes plateformes.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Signaler les informations incorrectes ou à modifier.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Transmettre les demandes de modification au Marketing Manager ou aux prestataires concernés.&nbsp;&nbsp;</p><br></li></ul><p><u><strong>5. Campagnes marketing&nbsp;</strong></u></p><br><ul><li><p>Participer à la préparation des campagnes marketing.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Préparer les contenus et supports nécessaires.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Suivre les dates de publication et les actions prévues.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Collecter les résultats des campagnes pour le reporting.&nbsp;&nbsp;</p><br></li></ul><p><u><strong>6. Événements &amp; activations&nbsp;</strong></u></p><br><ul><li><p>Participer à la préparation des événements marketing.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Préparer les invitations et supports de communication.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Participer à la couverture photo et vidéo des événements.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Aider à la mise en place des actions de communication avant, pendant et après les événements.&nbsp;&nbsp;</p><br></li></ul><p><u><strong>7. Presse &amp; influenceurs&nbsp;</strong></u></p><br><ul><li><p>Aider à préparer les accueils des journalistes et influenceurs.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Préparer les informations et supports nécessaires.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Suivre les publications et retombées obtenues.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Mettre à jour la liste des contacts médias et influenceurs.&nbsp;&nbsp;</p><br></li></ul><p><u><strong>8. Support au Marketing Manager&nbsp;</strong></u></p><br><ul><li><p>Assister le Marketing Manager dans les tâches quotidiennes.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Effectuer les recherches demandées.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Préparer les documents et présentations nécessaires.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Assurer le suivi des actions qui lui sont confiées.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Informer régulièrement le Marketing Manager de l'avancement des tâches.&nbsp;&nbsp;</p><br></li></ul><p><u><strong>9. Veille concurrentielle&nbsp;</strong></u></p><br><ul><li><p>Suivre les communications et publications des hôtels concurrents.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Relever les nouvelles offres, campagnes et tendances intéressantes.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Partager les informations pertinentes avec le Marketing Manager.&nbsp;</p><br></li></ul><br>Qualifications<br><br><p><strong>Profil Recherché:&nbsp;</strong></p><br><p>Formation supérieure en Marketing, Hôtellerie ou domaine équivalent</p><br><p>Expérience préalable dans un poste marketing, idéalement dans l’hôtellerie ou le tourisme</p><br><p>Organisé, créatif, dynamique, réactif, à l’aise avec les réseaux sociaux, bonnes qualités rédactionnelles, sens du détail, bon relationnel, esprit d’équipe, maîtrise du français et bon niveau d’anglais&nbsp;</p><br><p>Maîtrise de l'arabe, du français et bon niveau d’anglais&nbsp;</p><br><p>Connaissance Canva&nbsp;&nbsp;</p><br><p>Maitrise de Word, Excel, illustator , design.</p><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop and implement the company's marketing initiatives. Participate in defining and deploying the marketing strategy. Conduct market research and monitor the competition. Develop communication and promotional campaigns. Create and manage marketing content across various media. Contribute to enhancing the company's visibility and image.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in Marketing, Communication, Commerce or a similar field. Marketing experience preferred. Creativity, organization and analytical skills.</font></font></p>

<p>Pilot projects related to digital tools and automation. Analyze user needs and propose suitable digital solutions. Deploy, configure, and monitor digital tools. Design and optimize automated processes. Coordinate various internal and external stakeholders. Develop dashboards and track performance indicators. Train and support users in adopting the tools.</p><p><strong>Desired Candidate Profile</strong></p><p>Bac+5 in Computer Science, Information Systems, Industrial Engineering or equivalent field. 2 to 5 years of experience in digital project management or process automation. Proficiency in office tools and project management solutions. Knowledge of automation tools (Power Automate, Power Apps, RPA or equivalent) and decision-making tools (Power BI, Tableau) is appreciated.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b><span>Yassir</span></b><span> is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in </span><b><span>45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa</span></b><span>. It is backed (~</span><b><span>$200M in funding</span></b><span>) by VCs from Silicon Valley, Europe and other parts of the world. </span><br><span>We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. </span><br><span>Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.</span><br><br><strong>Rattachement : Operations / Customer Support</strong> Rôle : <strong>Le CRM Operations Manager sera rattaché aux équipes Opérations et travaillera en étroite collaboration avec Product, Tech, Data et les équipes opérationnelles. Il sera le point de référence pour le pilotage quotidien du CRM, son adoption et son amélioration continue.</strong> <strong>Responsabilités principales</strong> <p><strong>Pilotage du CRM &amp; Performance</strong></p><br> <p>Assurer le pilotage quotidien du CRM, son utilisation et sa performance.</p><br> <p>Suivre les principaux KPIs opérationnels : <strong>SLA, First Response Time, Resolution Time, Backlog, Productivity, Quality, CSAT</strong>, etc.</p><br> <p>Identifier les dysfonctionnements, écarts de performance et opportunités d'amélioration.</p><br> <p>Coordonner avec les équipes Product &amp; Tech les incidents, feedbacks et évolutions.</p><br> <p><strong>Adoption &amp; Amélioration continue</strong></p><br> <p>Accompagner les équipes dans l'utilisation du CRM via des formations, refresh et supports utilisateurs.</p><br> <p>Développer des initiatives innovantes et ludiques pour favoriser l'adoption.</p><br> <p>Recueillir les feedbacks du terrain et les transformer en améliorations concrètes.</p><br> <p>Tester et suivre les nouvelles fonctionnalités afin de mesurer leur impact opérationnel.</p><br> <strong>Profil recherché</strong> <p>3 à 5 ans d'expérience en <strong>Operations, Customer Support, CRM, Product Operations ou Project Management</strong>.</p><br> <p>Bonne maîtrise des KPIs opérationnels et compréhension des environnements Customer Support.</p><br> <p>Expérience dans le pilotage ou l'accompagnement d'un outil opérationnel.</p><br> <p>Esprit analytique, structuré et orienté résultats.</p><br> <p>Excellentes capacités de communication et de coordination.</p><br> <p>Maîtrise des outils de reporting et capacité à analyser les données opérationnelles..</p><br> <br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Role :</b></font></font></p><p><br></p><p>&nbsp;</p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Taking photos to promote our Yassir Market products, which will be used to create engaging content on our social media while ensuring quality and speed of execution.</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Profile:&nbsp;&nbsp;</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigorous, dynamic, and independent student or recent graduate</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Comfortable using a smartphone or camera</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Attention to detail, speed of execution and reliability</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Living in the vicinity of Bab Ezzouar</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Privileges:&nbsp;</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A rare opportunity to change the world around you so that it uses your product. We're not just an app, we're instilling social values ​​​​and reinventing how services are delivered in our region;</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Motivated colleagues in a very friendly work environment;</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participation in the launch of new and innovative projects.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><font dir="auto" ><font dir="auto" >Welcoming and assisting customers in the showroom.</font></font></p><p><font dir="auto" ><font dir="auto" >Identify needs and propose suitable solutions.</font></font></p><p><font dir="auto" ><font dir="auto" >Present the different product ranges.</font></font></p><p><font dir="auto" ><font dir="auto" >Prepare and send quotes (WhatsApp / Email).</font></font></p><p><font dir="auto" ><font dir="auto" >Follow up on orders with suppliers.</font></font></p><p><font dir="auto" ><font dir="auto" >Coordinate delivery and assembly.</font></font></p><p><font dir="auto" ><font dir="auto" >Managing interactions with clients (calls, messages, social media).</font></font></p><p><font dir="auto" ><font dir="auto" >Follow up on cases until completion and payment.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Training in commerce, management or equivalent.</font></font></p><p><font dir="auto" ><font dir="auto" >Experience in sales or customer relations is appreciated.</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent interpersonal and communication skills.</font></font></p><p><font dir="auto" ><font dir="auto" >Ability to quickly understand customer needs.</font></font></p><p><font dir="auto" ><font dir="auto" >Sense of organization and prioritization.</font></font></p><p><font dir="auto" ><font dir="auto" >Responsiveness and ability to manage multiple tasks simultaneously.</font></font></p><p><font dir="auto" ><font dir="auto" >Proficiency in communication tools (WhatsApp, email).</font></font></p><p><font dir="auto" ><font dir="auto" >Required qualities: Dynamism and a commercial mindset.</font></font></p><p><font dir="auto" ><font dir="auto" >Neat presentation.</font></font></p><p><font dir="auto" ><font dir="auto" >Customer service orientation.</font></font></p><p><font dir="auto" ><font dir="auto" >Initiative.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Design visuals for various media (posters, brochures, websites, social media). Ensure visual consistency across all materials, adhering to the company's brand guidelines. Modify and enhance images, create illustrations. Prepare files for printing and monitor production stages.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in graphic design software such as Photoshop, Illustrator, InDesign, Sketch, etc. Knowledge of graphic design standards and current design trends.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in using video editing software such as Premiere Pro, After Effects, Final Cut, etc. Knowledge of web programming languages ​​such as HTML, CSS, JavaScript, etc. Proficient in video editing. Ability to manage projects.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in graphic design software such as Photoshop, Illustrator, InDesign, Sketch, etc. Knowledge of graphic design standards and current design trends. Ability to work with video editing tools such as Premiere Pro, After Effects, Final Cut, etc. Knowledge of web programming languages ​​such as HTML, CSS, JavaScript, etc. Proficient in video editing. Ability to manage projects.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><span>Role Title</span><br><p><strong><span>Customer Service and Sales Assistant</span></strong></p><br><br><span>Role Information</span><br><p><strong><span>&nbsp;Pay Band</span></strong></p><br><br><p><strong><span>&nbsp;Location</span></strong></p><br><br><p><strong><span>&nbsp;Duration</span></strong></p><br><br><p><strong><span>&nbsp;Reports to:</span></strong></p><br><br><p><strong><span>Hourly Paid</span></strong></p><br><br><p><strong><span>Algiers, Algeria</span></strong></p><br><br><p><strong><span>1 year (renewable)</span></strong></p><br><br><p><strong><span>Customer Services and Sales Manager Algeria</span></strong></p><br><br>&nbsp;<br><span>Role purpose</span><br><p><span>To project a professional image of British Council and provide a high quality and integrated enquiry and consultancy service for all British Council’s English and Exams activities, product, and services. To demonstrate the required attitudes, skills, behaviors and knowledge in accordance with British Council Customer Service Standards. </span></p><br><br><p><span>To promote and cross sell British Council products and services meeting British Council sales targets (new and existing students/candidates), Key Performance Indicators (KPIs) and supporting Teaching Centre and Exams teams to achieve their annual business targets and objectives</span></p><br><br>&nbsp;<br><span>About us </span><br><p><span>The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.</span></p><br><br><br><p><span>We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.</span></p><br><br><br><p><span>The British Council is an equal opportunities and diversity employer, and the post-holder will play a role in ensuring that Equality, Diversity, and Inclusion polices are consistently applied through the Human Resources operation. </span></p><br><br><br><p><span>The British Council has a fundamental duty of care of all children engaged in activities with us under our mandatory Child Protection Policy. All our employees must be familiar with and follow the Child Protection Code of Conduct. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.</span></p><br><br><br><br><br><span>Geopolitical/SBU/Function overview:</span><br><p><span>Algeria is the largest country in Africa with a population of 41 million, the second largest in MENA, speaking Arabic, French and a significant number of Amazigh (Berber) languages. 70% of the population is under 30 years of age. A stated objective of the Algerian government is to create economic growth and jobs to meet the aspirations of young people. Education is a priority, with high levels of investment. With its demographic boom school and university education has expanded greatly. </span></p><br><br><br><p><span>The team will be based in Algiers and will consist of 2 Customer Services and Sales Advisors, 2 Customer Service and Sales Assistants, 10 consultants, and a Customer Services and Sales Manager (CSM) reporting to the Cluster Customer Management and Sales Lead (Algeria, Morocco and Tunisia). </span></p><br><br><br><p><span>Our vision is to offer the most Trustworthy, Inspiring and Effective customer service, requiring the least effort from our customers, and where customers experience an outstanding service that enhances the reputation of the British Council.</span></p><br><br><br><p><span>British Council MENA Customer Services and Sales teams will maintain standard Key Performance Indicators that will be evidenced by the annual Mystery Shopping and Customer Effort Assessment. These standards will be reflected in the day to day operations and deliverables.</span></p><br><br><span>Main opportunities/challenges for this role:</span><br><p><span>The Customer Services and Sales Team across the cluster works on a shift basis designed to meet customers’ needs within operational constraints. On occasions, the post holder might be required to work outside the standard working hours and during the weekend. Any additional hours worked will be compensated according to British Council policy.</span></p><br><br><br><p><span>Post holders may be assigned to the specialised hubs or teams and rotated between the hubs regularly, in order to provide them with an opportunity to broaden their skills and gain experience.</span></p><br><br><span>Main Accountabilities:</span><br><p><strong><span>New &amp; existing customer enquiries </span></strong></p><br><br><ul><li><span>To meet and greet face to face customers and respond to all customer enquiries – face to face, calls, emails and social media with a polite and pleasant manner following British Council standards and service strategies e.g. call greeting, call handling, and call closing </span></li><li><span>To generate and/or raise interest level of customers to book them for a placement test or consultation, register for an Exam or attend an event.</span></li><li><span>To create CRM accounts/leads/opportunities/cases immediately when an enquiry is received from a customer.&nbsp; CRM records must be updated from time to time so that there is a complete history of actions/communications with the customer and sales performance can be monitored. </span></li><li><span>To follow up with customers to remind them of their consultation appointment and course/exam/event registration prior to the date of the activities.</span></li><li><span>To offer a one-stop solution or pass enquiries and complaints to the right person, team, or department for their timely follow-up with customers</span></li><li><span>To accept and process refunds and transfer requests from existing customers according to the policy</span></li></ul><br><p><strong><span>Sales</span></strong></p><br><br><ul><li><span>To meet or exceed sales targets (new and existing students) and KPIs </span></li><li><span>To administer placement tests and provide consultation services to students on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale</span></li><li><span>To register Exams candidates online in a professional and friendly manner </span></li><li><span>To cross sell relevant British Council services and products where appropriate</span></li><li><span>To carry out after sales follow up and phone existing students to remind them to re-register for the next term and understand and log their reasons for not continuing with the British Council.</span></li><li><span>To make outbound calls to prospective and existing Exams candidates to improve sales conversions</span></li></ul><br><p><strong><span>Registration &amp; Financial Compliance: </span></strong></p><br><br><p><strong><span>In line with the regional cash handling policy Customer Services Advisor is required to:</span></strong></p><br><br><ul><li><span>Collect&nbsp;income received and transfer it accurately onto SAP or other financial systems, to maintain records on the system and complete daily reconciliations </span></li><li><span>Ensure that all income collected is reconciled and posted accurately in system</span></li><li><span>Meet requirements of audit and financial reporting and any discrepancy is reported to line management within stipulated deadline</span></li></ul><br><p><strong><span>Product and offer knowledge</span></strong></p><br><br><ul><li><span>To acquire and always maintain an excellent level of product knowledge by attending product training and observing classes.&nbsp; </span></li><li><span>To acquire and always maintain an excellent knowledge of pricing, discounts and offers.</span></li></ul><br><p><strong><span>Systems and record keeping</span></strong></p><br><br><ul><li><span>To be proficient in using relevant systems, such as call centre system, CRM, student registration system (TCMS) and on-line booking systems.</span></li><li><span>To maintain and update all databases and statistics and reports in a timely and accurate manner.</span></li></ul><br><p><strong><span>Other support duties</span></strong></p><br><br><ul><li><span>To participate and/or provide sales support in all sales and marketing events (in or out of the centre) to create awareness and generate leads for the centre.</span></li></ul><ul><li><span>Ensure the front of house and consultation areas are suitably stocked with up-to-date display and promotional materials</span></li></ul><ul><li><span>Provide verification services for UK certificates</span></li><li><span>Conduct telephone-based surveys or gather other customer data</span></li></ul><p><span>Regularly observe Teaching Centre classes and/or visit Exams venues</span></p><br><br><br><p><strong><em><span>Other Responsibilities and main duties</span></em></strong></p><br><br><p><span>As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues across the cluster in tasks that ensure the smooth running of the operations. This might include participation in Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch Promotions for example.&nbsp;&nbsp; You may also be required to perform other duties as directed by Line Manager.</span></p><br><br><span>Key Relationships:</span><br><p><span>Maintain close working relationship with wider Cluster Customer Service team and attend all briefings and meetings. </span></p><br><br><br><p><strong><em><span>Internal</span></em></strong></p><br><br><p><span>Customer Services and Sales colleagues and temporary staff, Teaching and Exams Management, Teachers, Marketing Team, Projects Team, Regional &amp; Global Customer Services and Sales Teams</span></p><br><br><br><p><strong><em><span>External</span></em></strong></p><br><br><p><span>Students, Candidates, Partners, Corporate Clients and other customers</span></p><br><br><br><br><span>Role Requirements:</span><br><p><strong><span>Threshold requirements:</span></strong></p><br><br><p><strong><span>Assessment stage</span></strong></p><br><br><p><strong><span>Passport requirements/ Right to work in country</span></strong></p><br><br><p><span>Post holder must be eligible to work in Algeria </span></p><br><br><br><p><span>Shortlisting</span></p><br><br><p><strong><span>Direct contact or managing staff working with children?</span></strong></p><br><br><p><span>Yes. Some British Council customers may be under 18 years so appropriate police check required </span></p><br><br><br><p><span>N/A</span></p><br><br><p><strong><span>Notes</span></strong></p><br><br><p><span>Appropriate police check mandatory </span></p><br><br><p><span>Three satisfactory references required</span></p><br><br><br><p><span>Our normal opening hours are 8 am to 7 pm 7 days a week. The role will regularly require some evening work and may occasionally require a split shift. Some unsocial hours and weekend work may be required</span></p><br><br><br><p><strong><span>Person Specification:</span></strong></p><br><br><br><p><strong><span>Language requirements </span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good written and oral communication skills in English APTIS test (CEFR B2) and fluency in French and Arabic</span></li></ul><p><span>N/A</span></p><br><br><p><span>Shortlisting and interview</span></p><br><br><p><strong><span>Qualifications</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>High School Certificate</span></li></ul><ul><li><span>University degree</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Knowledge &amp; Experience</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Experience in a customer service and sales role </span></li></ul><ul><li><span>Tele-sales experience</span></li><li><span>Education sector experience</span></li><li><span>Knowledge of CRM</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Skills (if any)</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good communication skills and proven ability to build rapport with customers</span></li></ul><p><span>Shortlisting AND Interview</span></p><br><br><p><strong><span>British Council Behaviours</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Connecting with others (essential):</span></em></strong></p><br><br><p><span>Making regular opportunities to understand others better</span></p><br><br><br><p><strong><em><span>Creating shared purpose</span></em></strong><span> <strong><em>(essential)</em></strong></span></p><br><br><p><span>Communicating an engaging picture of how we can work together</span></p><br><br><br><p><strong><em><span>Making it happen (essential):</span></em></strong></p><br><br><p><span>Delivering clear results for the British Council</span></p><br><br><br><p><strong><em><span>Working together (essential): </span></em></strong></p><br><br><p><span>Establishing a genuinely common goal with others</span></p><br><br><br><p><strong><em><span>Being accountable (essential):</span></em></strong></p><br><br><p><span>Delivering my best work in order to meet my commitments</span></p><br><br><br><p><strong><em><span>Shaping the future (essential):</span></em></strong></p><br><br><p><span>Looking for ways in which we can do things better </span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><em><span>Performance management</span></em></p><br><br><p><strong><span>British Council Core Skills</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Communicating &amp; Influencing (Level 1) </span></em></strong></p><br><br><p><strong><span>Communicates clearly &amp; effectively: </span></strong><span>Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing. </span></p><br><br><br><p><strong><em><span>Analysing data and problems (Level 1)</span></em></strong></p><br><br><p><strong><span>Is systematic: </span></strong><span>Breaks down problems into a list of tasks to be done and decides on appropriate action<strong>. </strong></span></p><br><br><br><p><strong><em><span>Using technology (Level 1)</span></em></strong></p><br><br><p><strong><span>Operates as a basic user of information systems, digital and office technology: </span></strong><span>Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.</span></p><br><br><br><p><strong><em><span>Planning &amp; Organizing (Level 1)</span></em></strong></p><br><br><p><strong><span>Is methodical: </span></strong><span>Able to plan own work over short timescales for routine or familiar tasks and processes.</span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><strong><span>Prepared by: </span></strong></p><br><br><p><strong><span>Date:</span></strong></p><br><br><p><span>Priya Varma,</span><span>Regional Customer Management and Sales Lead</span></p><br><br><p><strong><em><span>13 April 2021</span></em></strong></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Advanced Technical Support Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails, phone calls and chats; Take ownership of customer-reported technical issues, investigating and resolving them from start to finish; Analyze and troubleshoot technical inquiries, identify root causes and provide effective solutions; Escalate complex issues to the appropriate internal teams while ensuring timely follow-up; Maintain accurate documentation of incidents, bugs, maintenance activities and resolutions; Coordinate and support on-site activities involving technicians, customers, and subcontractors; Contribute to and maintain the company’s support knowledge base and related documentation; Ensure all customer requests are handled in accordance with established Service Level Agreements (SLAs); What you need to succeed in this role: Excellent English communication skills (C1 for both spoken and written) ; At least 1–3 years of proven experience in a Technical Support, Systems Administration, or Advanced Technical Support ; Strong hands-on experience working with both Linux and Windows operating systems using the command line (CLI); Confidence navigating, analyzing and interpreting system logs to identify and troubleshoot technical issues; Excellent analytical and problem-solving skills, with the ability to investigate complex issues independently; Solid understanding of hardware, operating systems, networking, and how they work together; Ability to adapt quickly to new technologies and work effectively in dynamic technical environments; Customer-oriented and responsible attitude; Excellent interpersonal skills; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Will be a great plus: Hands-on experience with UAV/UAS systems, flight controllers, or embedded hardware; Experience with Linux system administration and terminal-based system maintenance; Strong knowledge of networking concepts, including cloud environments, firewalls, routing and port configuration; Experience performing remote hardware debugging and using low-level system diagnostic tools; Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.<br> Internal code: 37Z</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via chats and emails; Manage customer support tickets and maintain a 24-hour response SLA; Attend regular engineering planning sessions to stay informed on upcoming releases, migrations and product changes; Prepare and lead recurring support retrospectives, identifying customer trends and helping Engineering prioritize improvements; Review AI chatbot conversations and optimize Inkeep rules, workflows and responses to improve support quality; Maintain and improve customer-facing documentation and self-service resources in GitBook; Improve support systems and processes, including Zendesk workflows, automations and Linear ticket management; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written); At least 1–2 years of proven experience in a Technical Support role; Experience translating technical issues for non-technical users (high EQ); Experience reproducing and troubleshooting complex technical issues using browser tools, logs, and changelogs; Solid understanding of engineering workflows, including releases, migrations, and potential user impact; Ability to clearly distinguish product bugs from user environment issues and third-party limitations; Experience escalating incidents with structured documentation (impact, timeline, reproduction steps); Experience reading logs (e.<br>g, Jason) in tools like Grafana; Familiarity with marketplace or reselling platforms AI-first mindset, using AI tools to reduce repetitive work and improve support efficiency Hands-on experience with Zendesk and Linear (or similar ticket-tracking systems); Strong organizational skills, including tracking patterns, running retrospectives, and turning insights into actionable feedback; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with CRM systems; Familiarity with reselling/marketplace platforms.<br> Benefits: Fixed schedule : Monday–Tuesday, Friday from 9 AM–5 PM, and Wednesday–Thursday 12 PM–8 PM, EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3G3</span> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Editing and producing videos; adding effects, transitions, and sounds; adapting formats for social media; adhering to visual guidelines</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Audiovisual training or proven self-taught skills. Experience preferred. Proficiency in editing software. Attention to detail. Creativity.</font></font></p>