Office boy Jobs in Algeria
572 Jobs Found
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Welcoming and advising clients. Selling travel packages and insurance. Drafting quotes and professional emails. Following up on client files. Building customer loyalty. Excellent command of French (spoken and written). Good ability to write professional emails. Expertise in travel insurance and its various coverages. Good negotiation and customer relationship skills. Proficiency in computer tools (Office Suite, email, CRM is a plus). Organizational skills, autonomy, and a team spirit. Experience in a travel agency is preferred.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent command of French (spoken and written)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good ability to write professional emails</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of travel insurance and its different coverages</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good negotiation and customer relationship skills</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My proficiency with computer tools (Office suite, email, CRM is a plus)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong organizational skills, autonomy, and teamwork.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in a travel agency is desirable.</font></font></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Ensure the design and maintenance of a database of inputs. Coordinate annual and multi-year forecasts for all factory purchases. Ensure adjustment of supply programs within the framework of stock regulation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Basic training: Bachelor's or Master's degree in management/economics or equivalent. Professional training: general management, MS Office, Sage, implemented management software.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Manage employee files administratively. Participate in the recruitment process and follow up on applications. Prepare and update HR documents. Track absences, leave, and administrative files. File and archive HR department documents.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Degree in Human Resources, Management or equivalent. Minimum of 5 years' experience in a similar position. Good command of office software.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Ensure physical and telephone reception. Manage the agendas, appointments, and travel of the management. Draft, classify, and archive administrative documents. Ensure follow-up of mail, emails, and files. Prepare meetings and draft minutes.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Training in secretarial, management or administration. Proficiency in office tools (Word, Excel, Outlook). Excellent writing and interpersonal skills.</p><p></p></section>
Administrative Agent Soci t d'Etudes et R alisation d'Ouvrages d'art de l'Est SERO-EST
Human Resources
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Administrative Agent</font></font></font></font></li><li><font dir="auto" ><font dir="auto" ><br></font></font></li><li><font dir="auto" ><font dir="auto" >To welcome and guide users or clients.</font></font></li> <li><font dir="auto" ><font dir="auto" >Processing mail and administrative files.</font></font></li> <li><font dir="auto" ><font dir="auto" >Capture, classify and archive documents.</font></font></li> <li><font dir="auto" ><font dir="auto" >Update the databases and tracking spreadsheets.</font></font></li> <li><font dir="auto" ><font dir="auto" >Assist the manager with routine administrative tasks.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >My mastery of office software.</font></font></li> <li><font dir="auto" ><font dir="auto" >Organization, rigor and discretion.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good communication skills.</font></font></li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Ensure the entry and monitoring of accounting transactions. Manage invoices, payments, and bank reconciliations. Participate in the preparation of tax and social security declarations. Prepare financial statements and reports. Ensure the compliance of accounting documents.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Degree in Accounting, Finance or equivalent. Experience in a similar position preferred. Proficiency in accounting software and office tools.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Manage personnel files. Prepare employment contracts and amendments. Monitor absences, leave, and disciplinary sanctions. Participate in recruitment and integration of new employees. Ensure follow-up of training. Ensure compliance with labor legislation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree (Bac+3) or Master's degree (Bac+5) in Human Resources or equivalent. Proficiency in office tools. Sense of organization and confidentiality.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" ><b>Job Description</b></font></font></p><p><br></p><p>As Accounts Payable, you are responsible for verifying all invoices and ensuring compliance with purchase orders and maintaining up-to-date contractual records smoothly and efficiently, in accordance with all applicable procedures.</p><p><br></p><p><b>Main Missions:</b></p><p><br></p><p>Reconcile the invoices with the purchase orders and delivery notes</p><p>Manage supplier accounts and contribute to reconciliation processes</p><p>Ensure compliance with company policies, internal control procedures and Accor standards</p><p>Participate in the monthly closing procedures</p><p>Process supplier invoices, expense reports, and payment requests reliably and on time.</p><p>Maintain complete records and retain supporting documentation necessary for audits and compliance</p><p>Participate in the reconciliation process and the preparation of end-of-month accounts payable reports.</p><p>Collaborating closely with the Purchasing, Receiving, and Operations teams to resolve payment-related issues</p><p>Contribute to the preparation of VAT returns and other mandatory regulatory reports.</p><p><br></p><p><b>Qualifications</b></p><p><b><br></b></p><p><b>Desired Profile: </b></p><p><br></p><p>University degree in Accounting, Finance, Management or equivalent field</p><p>Proven experience in hotel accounting or in the luxury hospitality sector</p><p>Good knowledge of ERP systems and hotel accounting software</p><p>Excellent command of office tools and financial reporting</p><p>Strong sense of organization, confidentiality, and respect for deadlines</p><p>Proficiency in French and professional English</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Search Profile:</font></font></h2><p><font dir="auto" ><font dir="auto" >University degree in Accounting, Finance, Management or equivalent field</font></font></p><p><font dir="auto" ><font dir="auto" >Proven experience in hotel accounting or in the luxury hospitality sector</font></font></p><p><font dir="auto" ><font dir="auto" >Good knowledge of ERP systems and hotel accounting software</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent mastery of office tools and financial reporting</font></font></p><p><font dir="auto" ><font dir="auto" >A strong sense of organization, confidentiality, and respect for deadlines</font></font></p><p><font dir="auto" ><font dir="auto" >Mastery of French and professional English</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><br><b># About the role</b><br><br># Function Overview<br>We opened in Algeria in 1962 (and officially in 1981) and moved back office in British Embassy during the 1990s, re-opening with a greater public interface in 2006. The operation is very much focussed on the Education, and English and Exams SBUs, and delivers smaller arts and society projects.<br>A Teaching Centre opened in April 2015 and has grown rapidly. Following the signing of an MOU between the UK and Algerian governments in 2014 our work supporting the reform agendas of the ministries of education and higher education, most notably in English, has increased. We are seen as a trusted partner and service provider to those wishing to access UK education, international qualifications and English language expertise.<br>Examinations work focuses on providing access to high quality UK qualifications to Algerian customers (IELTS, Aptis), thereby facilitating the building of relationships with our target audiences, and improving the employment prospects of young Algerians, whether at home or abroad.<br>The Business Operations team currently consists of 4 posts a Business Operations & Security Manager, two Business Administrator/Mobility Assistants and a Driver/Office Support Assistant. There are also out-sourced security guard and cleaning teams.<br><b># Main Opportunities</b><br>* The Business Operations function has undergone a significant restructure to position it more effectively to support the rapidly changing needs of the British Council. With this, a vital part of this role is to adapt and embed new practices and processes that may rise from the change.<br> * The business administration assistant role will require adaptability and durability to change, and will often support management in the delivery of change.<br># Main Accountabilities<br>## General Administration<br>* Assisting in office administrative tasks such as, but not limited to, clerical work, filing, scanning, archiving, updating documents and data bases<br> * Maintain accurate records as they relate to the work area and drafts routine and some non-standard documentation, reports or financial analysis/reconciliations.<br> * Perform straightforward analysis, manipulation and interpretation of data, tasks or information, presenting findings/results accurately and appropriately to support effective maintenance of management information systems<br>## Operational Business Support<br>* Provide logistical support and proactively communicate and liaise with others (inside and outside British Council) to ensure internal and external activities / events run smoothly and efficiently<br> * Ensure that treatment of cash is managed in accordance with every corporate global standard relating to income and cash handling.<br> * Maintain files of travel claim receipts and records in accordance with corporate standards<br> * Ensure creation of vendors in the system and maintenance of vendor data (overhead and premises)<br>## Payment Run<br>* On receipt of payment run, prepare cheque and bank transfer payments to vendors, according to the periodic payment schedule and in accordance with payment terms<br> * Provide details of manual cheques issued to the HUB for updating into SAP<br> * Provide cheque lot numbers to Regional Hub as and when a new cheque lot is assigned by Bank.<br> * Prepare / post staff reimbursements and customer refunds and withdraw cash from bank to pay<br> * Follow-up with procurement or operations for information relating to payment issues<br>## Over-the-counter income / Cash<br>* Receive and check over-the-counter income from Customer Service<br> * Reconcile daily takings and post Cash Journal<br> * Deliver cash / cheques to Bank in compliance with official procedures<br> * Cash management: Park entries for Direct Credits / Bank transfers received - check list of open items from HUB; provide details of Direct Credits received in DZD bank account to HUB for posting<br> * Collection of staff repayments (e.g. phone bill reimbursements or returned advances)<br> * Disbursement of petty cash payments and posting in SAP journal with replenishment process<br>## Purchase to Pay<br>* Be the second line of support (GSD is the first) for blocked vendor payments (i.e. liaison with vendors)<br> * Ensure proof of payment of invoices (general ledgers) is collected from vendors and filed appropriately<br> * As requested by Business Ops manager, work with overhead and premises vendors to ensure invoices paid on time<br> * Manage the scanning of invoices to a common drive.<br>## Suppliers and Services<br>* Maintain an accurate and up to date vendor/supplier database and carry our relevant value for money (VFM) exercises annually in relation to overhead and premises budgets<br> * Provide support in maintenance of stationery and equipment inventories<br> * Monitor and take responsibility for small-scale resources/cash/stock, following established procedures; ensure that equipment and materials are available and ready to use when needed<br> * Maintain up to date accurate record of British Council course book stock<br>## Purchase Orders and Payments<br>* Undertake role of PO requisition creator of Business Ops team<br> * Responsible for a number of specific payments: Maintenance contracts and office supplies; scheduled office rent; utility bills and maintenance for UKA staff accommodation; photocopy paper and toner; courier services<br> * Compare quotations with POs and ensure value for money (VFM)<br>## Estates Co-ordination<br>* Coordination of office space allocation; ensure all storage facilities are utilised appropriately<br> * Conduct regular IWB, sound and projector checks in classrooms; escalate problems to Business Ops Manager and/or Global Service Desk; ensure on daily basis classrooms are fit for purpose<br> * Support to Business Ops Manager regarding fixed asset and inventory management, e.g. recording and updating asset and inventory items details on appropriate software; participating in physical checks of assets and inventory; reporting on assets and inventories<br> * Oversee replacement of equipment and disposal of old equipment following appropriate authorization<br>## Managing self & others<br>* Plan and prioritise own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon<br></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Human Resources & General Services Manager</font></font></font></font></li><li><font dir="auto" ><font dir="auto" ><br></font></font></li><li><font dir="auto" ><font dir="auto" >HR: participate in the HR strategy, manage recruitment (sourcing, interviews, integration), monitor administrative files, develop training and evaluation, ensure compliance with social legislation.</font></font></li> <li><font dir="auto" ><font dir="auto" >Site manager: supervise the layout of the premises, coordinate works/service providers/suppliers, ensure the safety and proper functioning of the site, monitor equipment needs.</font></font></li> <li><font dir="auto" ><font dir="auto" >General resources: manage non-production-related purchases, supervise maintenance, organize general services (vehicles, security, cleaning, supplies), optimize costs.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Higher education in HR, Management or Administration</font></font></li> <li><font dir="auto" ><font dir="auto" >3-8 years of experience in a similar role</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent organizational, coordination, and communication skills</font></font></li> <li><font dir="auto" ><font dir="auto" >Leadership, autonomy, rigor, sense of responsibility</font></font></li> <li><font dir="auto" ><font dir="auto" >Proficiency in office software; knowledge of an ERP system is an asset.</font></font></li> <li><font dir="auto" ><font dir="auto" >Vehicle to get to the Tafraoui base station site, Oran</font></font></li></ul></div></section>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Order management via telephone, fax, mail, and email. Customer follow-up. Updating databases and disseminating commercial information. Excellent command of French. Proficiency in office software: word processing, spreadsheets, Word/Excel databases. Thorough understanding of the company and its work organization to inform clients appropriately. Managing orders and customer files from start to finish. Summarizing information and communicating it clearly and precisely according to established procedures. Resolving problems quickly. Drafting business correspondence. Proficiency in using communication tools. If you match this profile, please send your CV by clicking on the "Apply" tab. Algiers</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum Bachelor's degree (or equivalent) Excellent command of French Proficiency in office software: word processing, spreadsheets, databases (Word/Excel) Thorough understanding of the company and its work organization to provide appropriate customer information Manage orders and customer files from start to finish Summarize information and communicate it clearly and precisely according to established procedures Resolve problems quickly Write business correspondence Proficiency in using communication tools</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prospect for new clients and markets. Conduct sales visits. Analyze tenders and specifications. Develop technical and financial proposals. Prepare quotes and commercial proposals. Follow up on proposals until their completion. Participate in commercial negotiations. Conduct competitive and market intelligence. Maintain client relationships. Authorize the preparation of commercial offers according to internal procedures. Represent the company to clients. Functional Relationships: Internal: Design Office, Purchasing, Works, Management. External: Clients, Suppliers, Design Offices, Project Owners.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (Bac+3) or Master's degree (Bac+5) in HVAC engineering, electrical engineering, or technical sales. Experience: Minimum 3 years in a similar position. Strong command of cost estimation and tendering processes. Technical Skills: Cost estimation, Blueprint reading, Measurement, Sales techniques, Office and ERP tools. Soft Skills: Negotiation, Communication, Autonomy, Persuasion, Customer focus. KPIs: Offer conversion rate, Revenue generated, Number of prospects visited, Offer submission deadline, Gross profit margin. If you match this profile, please send your CV by clicking on the "Apply" tab. Oran, Oran</font></font></p>
<p>Install and configure computer workstations and peripherals. Assist users and process IT incidents. Diagnose and resolve hardware and software problems. Ensure first-level maintenance of equipment. Manage user access and accounts. Participate in the monitoring of the IT park. Ensure data security and backup. Document interventions and incidents. Knowledge in IT and networks. Proficiency in office tools. Diagnostic and problem-solving skills. Reactivity, rigor, and service-oriented. Team spirit and good communication skills.</p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Install and configure computer workstations and peripherals. Provide user support and handle IT incidents. Diagnose and resolve hardware and software problems. Perform first-level equipment maintenance. Manage user access and accounts. Participate in IT asset management. Ensure data security and backups. Document interventions and incidents. Knowledge of IT and networks. Proficiency in office software. Ability to diagnose and resolve problems. Responsiveness, rigor, and a strong service orientation. Team spirit and good communication skills. If you match this profile, please send your CV by clicking on the "Apply" tab. Blida Beni Tamou</font></font></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Reservation AgentAbout Us<p>Join <strong>Holiday Inn Algiers – Cheraga Tower</strong>, where we are passionate about delivering memorable guest experiences and creating opportunities for our colleagues to grow.</p><br>The Role<p>As a <strong>Reservation Agent</strong>, you will be responsible for managing reservations, assisting guests with their booking requests and maximizing room revenue through effective sales techniques while ensuring excellent customer service.</p><br>Key Responsibilities<ul><li>Handle reservations by phone and email.</li><li>Process bookings accurately.</li><li>Promote hotel services and upsell rooms.</li><li>Update reservation systems.</li><li>Coordinate with Front Office and Sales.</li><li>Deliver outstanding guest service.</li></ul>What We're Looking For<ul><li>Degree or diploma in Hospitality or Tourism.</li><li>Experience in Reservations or Front Office preferred.</li><li>Excellent customer service skills.</li><li>Strong attention to detail.</li><li>Fluent in French and English.</li><li>Opera PMS knowledge is an advantage.</li></ul>What We Offer<ul><li>Continuous learning opportunities.</li><li>Career growth within IHG.</li><li>Friendly and supportive team.</li></ul>Equal Opportunity<p>IHG is committed to providing equal employment opportunities and an inclusive workplace.</p><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >To ensure administrative and commercial follow-up.</font></font></p><p><font dir="auto" ><font dir="auto" >Prepare quotes, orders and reports.</font></font></p><p><font dir="auto" ><font dir="auto" >Assist the sales team in customer follow-up.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Training in business, management or a similar field.</font></font></p><p><font dir="auto" ><font dir="auto" >Good mastery of office tools.</font></font></p><p><font dir="auto" ><font dir="auto" >Sense of organization, communication and rigor.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide back-office technical support for transmission networks. Configure and commission transmission equipment. Implement configuration changes as required by the project. Monitor software versions and network updates. Diagnose and resolve transmission incidents. Manage incident tickets and ensure their resolution. Perform configuration backups and verify their integrity. Plan and monitor preventive maintenance operations. Participate in network upgrades and optimizations. Report on completed activities. Collaborate with project, deployment, operations, and support teams. Mentor technical teams and participate in knowledge transfer.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Degree in Telecommunications, Networks, or equivalent field. Experience in Back Office Transmission support within a telecommunications environment. Strong knowledge of transmission technologies and IP networks. Experience with transmission equipment (Fiber, Microwave/FH, IP Transmission, or similar technologies). Analytical, diagnostic, and incident resolution skills. Excellent organizational skills and a team player. Strong communication skills and the ability to work effectively with diverse stakeholders. Fluency in French and a good professional level of English.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Administrative Assistant</font></font></font></font></li><li><font dir="auto" ><font dir="auto" ><br></font></font></li><li><font dir="auto" ><font dir="auto" >Manage phone calls, letters and emails.</font></font></li> <li><font dir="auto" ><font dir="auto" >To write, enter and classify administrative documents.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the monitoring of files and the updating of databases.</font></font></li> <li><font dir="auto" ><font dir="auto" >Organize appointments, meetings and placements.</font></font></li> <li><font dir="auto" ><font dir="auto" >To assist management or managers in their daily administrative tasks.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Bac+2 level in management, administration or equivalent.</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience in a similar position preferred.</font></font></li> <li><font dir="auto" ><font dir="auto" >My proficiency with office software (Word, Excel, Outlook).</font></font></li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Prospect and identify new clients in the field. Present and promote the company's products or services. Negotiate commercial conditions and conclude sales. Follow up with existing clients and maintain a relationship of trust. Establish quotes, orders, and commercial contracts.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Excellent commercial and interpersonal skills. Feminine profile with a good sense of negotiation and persuasion. Organizational capacity and autonomy. Mastery of office tools and CRM software.</p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Inform and advise clients on visa procedures. Verify the conformity of files and supporting documents. Enter and follow up on visa applications. Ensure customer reception and service. Comply with procedures and the confidentiality of information.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bac+2 Bac+3 in Administration, Management, Tourism or similar field. Good command of office tools. Sense of organization, rigor and excellent interpersonal skills. Mastery of French and Arabic; English is an asset.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Il/Elle doit assurer un accueil et un service irréprochables aux clients de l'arrivée au départ, superviser l'ensemble des opérations de la réception, et piloter la mise en place du département Front Office dans le cadre de la pré-ouverture de l'hôtel.</p><br><p><strong>Missions Principales :</strong></p><br><ul><li>Participer au recrutement et à la formation des équipes de réception, concierge et standard.</li><li>Mettre en place les SOP Front Office (check-in/check-out, gestion des réclamations, programme de fidélité Sofitel).</li><li>Préparer les procédures d'urgence et de sécurité applicables à la réception.</li><li>Superviser les opérations d'accueil, d'enregistrement et de départ des clients.</li><li>Garantir un service personnalisé conforme aux standards Sofitel.</li><li>Gérer les réclamations clients et assurer un suivi jusqu'à résolution complète.</li><li>Optimiser le taux d'occupation en coordination avec les Réservations et le Revenue Management.</li><li>Élaborer les plannings des équipes et garantir une couverture 24h/24.</li><li>Suivre les indicateurs de performance (satisfaction client, upselling, délais d'attente).</li><li>Encadrer et évaluer les équipes de réception.</li><li>Gérer la caisse, la facturation et les procédures de contrôle interne.</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché: </strong></p><br><ul><li>Diplôme en hôtellerie, tourisme ou gestion hôtelière ou équivalent .</li><li>Expérience confirmée (5 ans minimum) en Front Office, idéalement en hôtel de luxe.</li><li>Expérience en pré-ouverture d'hôtel fortement appréciée.</li><li>Maîtrise du français et de l'arabe ; anglais courant indispensable.</li><li>Maîtrise des systèmes PMS (Opera), outils de réservation et de facturation.</li><li>Connaissance des standards de service de luxe et des procédures de sécurité hôtelière.</li><li>Excellent sens du relationnel, leadership, diplomatie et sang-froid.</li><li>Réactivité et capacité à travailler sous pression, notamment en contexte d'ouverture d'hôtel.</li></ul> </div>