Jobs in Tourism Sector in Algeria

<p>Welcome and accompany tourist groups. Present historical, cultural and tourist sites. Organize and coordinate visits. Provide practical and cultural information. Ensure the smooth running of the travel program. Manage unforeseen events and ensure customer satisfaction.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Training: Tourism, Hotel Management or equivalent field.</li><li>Experience: Minimum 1 year in the tourism sector.</li><li>Good knowledge of tourist destinations in Tunisia.</li><li>Mastery of French (another language is an asset).</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Promote and sell the agency's tourist products and services. Prospect and develop a client portfolio. Advise clients on travel offers, stays, and tourist services. Ensure reservation follow-up and customer loyalty. Participate in promotional and commercial development actions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Training in tourism, commerce or related field. Experience in sales or the tourism sector is desirable.</p><p></p></section>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: The Concierge embodies excellence in guest service by organizing and overseeing all concierge services (reception, luggage handling, transportation, reservations, recommendations) and establishing the operational structure of this service for the hotel's opening. Main Responsibilities: Participate in the recruitment and training of the concierge team (concierges, bellhops, valets). Implement concierge SOPs (reception, luggage handling, transportation, external reservations) in accordance with Sofitel standards. Build and maintain a network of local partners (restaurants, transportation, cultural activities, excursions, spa) beneficial to guests. Prepare informational materials (address guide, concierge handbook, local marketing materials). Participate in defining uniform and presentation standards for the team. Supervise guest reception, luggage handling, and personalized assistance. Organize reservations (restaurants, shows, excursions, transportation) and respond to special requests. Guarantee proactive and personalized service, consistent with the Sofitel brand promise. Manage team schedules and ensure adequate coverage for arrivals and departures. Maintain relationships with external partners and negotiate the best terms for clients. Follow up on client requests (VIPs, extended stays) in conjunction with the Front Office and Management. Train, supervise, and evaluate the concierge team. Contribute to client loyalty through memorable and tailored service.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">PROFILE SOUGHT: Degree in hospitality or tourism; membership in Les Clefs d'Or highly valued. Proven experience (minimum 5 years) in concierge services, ideally in luxury hotels. Experience in hotel pre-openings is a plus. Fluency in French and Arabic; fluent English essential. Excellent knowledge of the destination (Algiers and surrounding areas) and its cultural/tourist offerings. Strong local professional network (restaurants, transportation, leisure, culture). Strong sense of service, discretion, elegance, and creativity in resolving client requests. Availability, responsiveness, and composure in all circumstances.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Greet guests with professionalism, courtesy, and a smile. Ensure smooth arrival (check-in) and departure (check-out) procedures. Manage reservations, modifications, and cancellations. Respond to guest requests and provide personalized follow-up throughout their stay. Inform guests about hotel services, amenities, and nearby tourist activities. Answer telephone calls and process email inquiries. Handle billing, payments, and cash register reconciliation. Ensure guest satisfaction and manage any complaints professionally.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in hospitality, tourism, or a related field. Proficiency in computer skills and ideally in hotel management software (OPERA PMS). Experience in the hotel industry required. Fluency in foreign languages ​​(English, French). Excellent presentation and customer service skills.</font></font></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Welcoming and advising clients. Selling travel offers and tourist services. Establishing quotes and managing reservations. Developing and retaining the customer base. Participating in the agency's commercial actions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Training in commerce, tourism or equivalent. Experience desired in sales or tourism. Good interpersonal skills and commercial sense. Proficiency in IT tools.</p><p></p></section>

<p>Commercialize organized trips and stays in Tunisia. Advise clients on tourist offers adapted to their needs. Prepare and follow up on quotes, reservations, and travel contracts. Prospect new clients and retain existing clientele. Develop partnerships with agencies and tourism providers. Ensure follow-up of client files until their return from the trip. Participate in commercial actions and professional trade shows.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum Bac+2 in Tourism, Commerce, Marketing or similar field.</li><li>Minimum 5 years of experience in the commercialization of organized trips to Tunisia.</li><li>Excellent knowledge of the destination Tunisia and its tourist products.</li><li>Good command of French and Arabic.</li><li>Proficiency in office automation tools; knowledge of reservation software is an asset.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Welcome and guide customers. Sell and issue tickets according to current procedures. Manage reservations, modifications, and cancellations. Collect payments and ensure cash register maintenance. Inform customers about schedules, fares, and travel or access conditions. Handle first-level complaints.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bac or Bac+2 in commerce, management, tourism, or equivalent. Experience in a similar role is an asset. Good command of computer tools.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ensure a turnover defined by management. Follow-up of tour plans and customer visits. Management of the customer portfolio in the defined area. Ensure the relay of customer information and complaints. Follow-up of orders, visits and customer commitments. Communication of any new commercial measure. Work in constant collaboration with the sales and logistics team. Inform management of any commercial transaction that presents a dispute. Inform management of any particular sales transaction. Ensure product availability and visibility. Develop any merchandising operations at points of sale. Prospecting for new clients. Debt collection. Good customer relationship management. Participate in meetings and work sessions with colleagues, subordinates and superiors. Aptitude in planning and conflict management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Experience of one year minimum. Region of -Birtouta- Wilaya of Algiers. If you correspond to this profile, please send your CV by clicking on the "apply" tab Algiers Birtouta</p><p></p></section>

<p><font dir="auto" ><font dir="auto" >Greet guests and handle check-in and check-out procedures. Manage reservations, cancellations, and guest requests. Utilize the Opera system for reservation and guest file management. Answer phone calls and emails professionally. Provide information on hotel services and available amenities. Process payments, invoices, and cash transactions. Coordinate with various hotel departments to ensure guest satisfaction. Ensure compliance with reception, security, and quality standards.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Male candidate with a two-year post-secondary degree in Hospitality, Tourism, Management, or a related field. Minimum two years of professional experience in a similar role. Proficiency in Opera software is essential. Good computer skills. Excellent presentation, welcoming manner, and strong communication skills. Rigorous, responsive, available, and customer-focused.</font></font></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Managing Security/Loss Prevention Operations</strong></p> <ul> <li>Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.</li> <li>Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.</li> <li>Assists in the development of detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.</li> <li>Complies with applicable federal, state and local law and safety regulations.</li> <li>Follows proper key control guidelines in loss prevention and in the property.</li> <li>Develops a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.</li> <li>Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.</li> <li>Follows Duty of Care process for the protection of guests and employees.</li> <li>Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.</li> <li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li> <li>Implements action plans to monitor and control risk.</li> <li>Monitors all unusual activities in and around the property that would impair the well being of guests and employees.</li> <li>Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial &amp; follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.</li> <li>Oversees and guides the efforts of the Accident Prevention Committee.</li> <li>Oversees first aid program for guests and employees.</li> <li>Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.</li> </ul> <p><strong>Ensuring Exceptional Customer Service</strong></p> <ul> <li>Meet quality standards and customer expectations on a daily basis.</li> <li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.</li> <li>Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.</li> <li>Provides services that are above and beyond for customer satisfaction and retention.</li> </ul> <p><strong>Additional Responsibilities</strong></p> <ul> <li>Analyzes information and evaluating results to choose the best solution and solve problems.</li> <li>Develops liaison with local law enforcement and emergency services.</li> <li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li> <li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education and Experience</strong></p> <p> High school diploma or GED; 3 years experience in the security/loss prevention or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.</p><p></p></section>

<ul> <li><font dir="auto" ><font dir="auto" >To ensure prospecting and development of the client portfolio.</font></font></li> <li><font dir="auto" ><font dir="auto" >Visit the points of sale according to the tour plan.</font></font></li> <li><font dir="auto" ><font dir="auto" >To present and promote the company's products.</font></font></li> <li><font dir="auto" ><font dir="auto" >Negotiate sales and take orders.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure product availability and visibility in store.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure regular follow-up with clients and report market information.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Education level: Baccalaureate minimum.</font></font></li> <li><font dir="auto" ><font dir="auto" >Category A (Motorcycle) driving licence required.</font></font></li> <li><font dir="auto" ><font dir="auto" >Solid sales experience, ideally in the FMCG or distribution sector.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent business negotiation and communication skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Sense of organization, autonomy and results orientation.</font></font></li> <li><font dir="auto" ><font dir="auto" >Available immediately.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >A dynamic work environment.</font></font></li> <li><font dir="auto" ><font dir="auto" >A motivating remuneration.</font></font></li> <li><font dir="auto" ><font dir="auto" >Opportunities for professional development.</font></font></li> <li><font dir="auto" ><font dir="auto" >Training on our products and sales methods.</font></font></li> </ul><font dir="auto" ><font dir="auto" >Algiers But El Be yes</font></font>

<p>Welcome, advise and guide clients on travel offers. Ensure the sale of tourist services. Process quotes and ensure customer file follow-up. Develop and retain the customer portfolio. Carry out administrative procedures related to reservations. Participate in prospecting and promotion activities.</p><p><strong>Desired Candidate Profile</strong></p><p>Excellent command of French (spoken and written). Availability for professional travel. Reside in Cheraga or surrounding municipalities. Good communication, negotiation, and customer service skills. Proficiency in computer tools (Microsoft Office).</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Organize a tour according to delivery instructions. Carry out deliveries within the desired deadlines. Check the loading of goods in the truck. Load/unload products, goods. Collect and check customer payments. Check delivery documents. Acknowledge sales documents, delivery notes, invoices. Work constantly with the logistics team and the salesperson. Respect working days and hours. Have a good attitude towards customers. Recover damaged products from points of sale. Maintain the delivery truck. Ensure procedures are applied and working conditions are respected.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Experience of at least one year. Region of -Birtouta- Wilaya of Algiers. If you match this profile, please send your CV by clicking on the apply tab Algiers Birtouta</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists in the management of the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 3 years experience in the security/loss prevention or related professional area.<br>OR<br>• 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Security/Loss Prevention Operations<br>• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.<br>• Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.<br>• Assists in the development of detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.<br>• Complies with applicable federal, state and local law and safety regulations.<br>• Follows proper key control guidelines in loss prevention and in the property.<br>• Develops a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.<br>• Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.<br>• Follows Duty of Care process for the protection of guests and employees.<br>• Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Implements action plans to monitor and control risk.<br>• Monitors all unusual activities in and around the property that would impair the well being of guests and employees.<br>• Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial &amp; follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.<br>• Oversees and guides the efforts of the Accident Prevention Committee.<br>• Oversees first aid program for guests and employees.<br>• Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.<br>Ensuring Exceptional Customer Service<br>• Meet quality standards and customer expectations on a daily basis.<br>• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<br>• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>Additional Responsibilities<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Develops liaison with local law enforcement and emergency services.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Management Controller</font></font></font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br></font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to develop, analyze and update the theoretical costs of recipes and marketed products.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perform analyses of Food Cost, Beverage Cost and profitability of menus.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Formulate pricing recommendations consistent with the company's margin objectives.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organize, supervise and participate in periodic stock inventories.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To monitor the discrepancies between theoretical and actual consumption and to propose corrective action plans.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify the sources of losses, waste, overconsumption, theft or operational non-conformities.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure follow-up of purchases and check the conformity of prices, quantities and qualities of goods received.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze supplier price trends and participate in cost optimization initiatives.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Control stock movements and ensure inventory reliability.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the application of internal management and control procedures across all establishments.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Produce periodic reports, dashboards and analyses for the General Management.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborating closely with operational teams to develop a culture of cost control and improved profitability.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in internal audits and ensure compliance with the group's standards and procedures</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">University degree in Finance, Accounting, Management, Auditing, Management Control or equivalent field.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience in a similar role, ideally in the restaurant, hotel or tourism sectors.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent command of management control techniques, cost analysis and inventory management.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of purchasing, procurement and inventory management processes.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master advanced Microsoft Excel.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My mastery of management software, ERP, POS systems or reporting tools.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong analytical, synthesis and problem-solving skills.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour, attention to detail and respect for procedures.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent interpersonal skills and ability to work in coordination with operational teams.</font></font></li> <li>Pr sence terrain indispensable.</li> </ul> <div> <b> <u><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Additional advantages:</font></font></u> </b> </div> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience within a multi-site restaurant group or hotel chain.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in Power BI or other Business Intelligence tools.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good command of French and English.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in setting up internal control procedures.</font></font></li></ul></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The Reservation Agent is responsible for processing reservation requests for the Sofitel Thalassa Algiers Club des Pins. They ensure the sale of hotel rooms and services in accordance with Sofitel standards, while guaranteeing a seamless, personalized, and high-quality customer experience. They contribute to optimizing revenue by applying sales techniques and adhering to established pricing strategies.</font></font></p><p><font dir="auto" ><font dir="auto" >Main Missions:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Process booking requests via phone, email and other channels</font></font></li><li><font dir="auto" ><font dir="auto" >Enter and modify reservations in the PMS system (Opera or other)</font></font></li><li><font dir="auto" ><font dir="auto" >Verify the accuracy of the information (prices, segments, customer profiles, conditions)</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure rigorous monitoring of client files</font></font></li><li><font dir="auto" ><font dir="auto" >Responding to inquiries regarding hotel services</font></font></li><li><font dir="auto" ><font dir="auto" >Present current offers and promotions</font></font></li><li><font dir="auto" ><font dir="auto" >Adhere to the pricing strategies communicated by Revenue Management</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to optimizing the conversion rate</font></font></li><li><font dir="auto" ><font dir="auto" >To offer a professional and warm welcome at every interaction</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring a service that meets Sofitel standards</font></font></li><li><font dir="auto" ><font dir="auto" >Managing specific customer requests (VIP, preferences, special occasions)</font></font></li><li><font dir="auto" ><font dir="auto" >Handle simple complaints and escalate them to the supervisor</font></font></li><li><font dir="auto" ><font dir="auto" >Communicating important information to other departments</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure proper communication of instructions between shifts</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in team briefings and meetings</font></font></li><li><font dir="auto" ><font dir="auto" >Maintain a professional and neat appearance</font></font></li><li><font dir="auto" ><font dir="auto" >Adhere to internal procedures and quality standards</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring the confidentiality of customer data</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Diploma in hospitality/tourism preferred. Previous experience in reservations, front office, or customer relations appreciated. Experience in 4- or 5-star hotels is a plus. Fluency in French and English. Good knowledge of computer tools (Word, Excel, Outlook). Knowledge of a hotel PMS (ideally Opera). Good understanding of booking channels (OTA, corporate, leisure). Customer service oriented. Excellent oral and written communication skills. Organized and meticulous. Attention to detail. Ability to work in a team. Dynamic and responsive. Sales-oriented. Professional appearance. Polite and professional.</font></font></p><p></p></section>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To provide a personalized and proactive concierge service, to guide and support clients throughout their stay, and to contribute to bringing the art of hospitality to life, under the responsibility of the Head Concierge.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diploma in hospitality or tourism. Minimum 2 years' experience in concierge or customer relations, ideally in a luxury hotel. Fluency in French and Arabic; fluent English essential. Good knowledge of Algiers and the surrounding region (culture, restaurants, leisure activities). Excellent customer service skills, discretion, and impeccable presentation. Proactive, independent, and resourceful.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Join a hotel that's part of the Accor network, a group that brings together more than 5,500 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Here, we believe in you and what you bring to the table. Opportunities for growth and development abound. Every project, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">He/She will supervise the day-to-day operations of the reception, guide and support the Front Desk Agents, ensure a welcome and service in accordance with Sofitel standards, and assist the Front Desk Manager in setting up the Front Office service as part of the pre-opening.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the recruitment and training of Front Desk Agents.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the writing and testing of Front desk SOPs (check-in/check-out, billing, complaints management).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare training materials and welcome scripts that conform to Sofitel and La Maison standards.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to opening scenario simulations (mock check-in/check-out/Complaints Management).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise and coordinate the work of Front Desk Agents on your shift.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the division of tasks and the monitoring of the proper application of procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing complex customer situations (complaints, billing disputes, VIPs).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Control the cash register, cash receipts and compliance with financial procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Liaise with Housekeeping to monitor room conditions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To replace the Front Desk Manager in their absence.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the ongoing training and integration of new agents.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the application and compliance with service standards and the loyalty program.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A degree in hospitality, tourism, or hotel management, or equivalent, is highly desirable. Proven experience (minimum 2-3 years) in reception, ideally in a luxury hotel; prior supervisory experience is a plus. Experience in hotel pre-openings is a plus. Fluency in French and Arabic; fluent English is essential. Proficiency in the OPERA PMS. Natural leadership, strong organizational skills, and the ability to manage stress. Excellent customer service skills and impeccable presentation.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To provide a personalized and proactive concierge service, to guide and support clients throughout their stay, and to contribute to bringing the art of hospitality to life, under the responsibility of the Head Concierge.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in training on the standards of the Sofitel concierge service.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to building the address book and network of local partners.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in external booking tools and internal concierge procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the preparation of customer information materials (address guide, local sales pitch).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Welcoming and guiding customers, responding to their requests for information.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organize reservations (restaurants, excursions, transport, shows) and respond to special requests.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing customer mail, messages and parcels.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate with the baggage handler and valet for the handling of clients and their belongings.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide personalized follow-up for VIP and long-stay requests in conjunction with the Front Office.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain relationships with external partners (restaurants, transport, culture, excursions).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To contribute to the rapid resolution of any problem encountered by the client.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diploma in hospitality or tourism.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 2 years experience in concierge services or customer relations, ideally in a luxury hotel.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of French and Arabic; fluent English essential.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of Algiers and its region (culture, restaurants, leisure).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of service, discretion, impeccable presentation.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">R: activity, autonomy and initiative.</font></font></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business development</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Actively prospect for new clients (points of sale, distributors)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify market opportunities on the ground</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Implement an effective tour plan</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Management and monitoring of the client portfolio</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Developing and retaining an existing portfolio</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure regular follow-up with clients</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintaining a long-term business relationship</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sales and negotiation</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Present and promote the products in the range</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Negotiating commercial terms</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Closing sales and achieving set objectives</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Performance tracking</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Achieve and exceed revenue targets</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure regular reporting of activity (visits, sales, field feedback)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze performance and propose corrective actions</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Brand representation</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure a good image of the company on the ground</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure product visibility at customer sites</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gather market information (competition, trends)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Commercial training preferred (not mandatory if solid experience)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum experience in a similar position</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in the cosmetics industry is an asset</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sales and negotiation techniques</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Field prospecting</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Client portfolio management</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of the geographical area</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of interpersonal skills</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Spirit of persuasion</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Autonomy and organization</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Dynamism and motivation</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Results orientation</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Personal vehicle required</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mobility across the entire area (Algiers, Boumerdès, Blida, Tipaza)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Availability for frequent travel</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Increase in turnover in the assigned area</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">D development of the client portfolio</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Improved product presence and visibility</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Achievement of monthly and quarterly targets</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">If you match this profile, please send your CV by clicking on the apply tab.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Commercial training preferred (not mandatory if solid experience)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum experience in a similar position</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in the cosmetics industry is an asset</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sales and negotiation techniques</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Field prospecting</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Client portfolio management</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of the geographical area</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of interpersonal skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Spirit of persuasion</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Autonomy and organization</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Dynamism and motivation</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Results orientation</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Personal vehicle required</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mobility across the entire area (Algiers, Boumerdès, Blida, Tipaza)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Availability for frequent travel</font></font></li></ul><p></p></section>