Nursing Manager Jobs in Algeria
288 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Managing Security/Loss Prevention Operations</strong></p>
<ul>
<li>Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.</li>
<li>Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.</li>
<li>Assists in the development of detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.</li>
<li>Complies with applicable federal, state and local law and safety regulations.</li>
<li>Follows proper key control guidelines in loss prevention and in the property.</li>
<li>Develops a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.</li>
<li>Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.</li>
<li>Follows Duty of Care process for the protection of guests and employees.</li>
<li>Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.</li>
<li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li>
<li>Implements action plans to monitor and control risk.</li>
<li>Monitors all unusual activities in and around the property that would impair the well being of guests and employees.</li>
<li>Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.</li>
<li>Oversees and guides the efforts of the Accident Prevention Committee.</li>
<li>Oversees first aid program for guests and employees.</li>
<li>Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.</li>
</ul>
<p><strong>Ensuring Exceptional Customer Service</strong></p>
<ul>
<li>Meet quality standards and customer expectations on a daily basis.</li>
<li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.</li>
<li>Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.</li>
<li>Provides services that are above and beyond for customer satisfaction and retention.</li>
</ul>
<p><strong>Additional Responsibilities</strong></p>
<ul>
<li>Analyzes information and evaluating results to choose the best solution and solve problems.</li>
<li>Develops liaison with local law enforcement and emergency services.</li>
<li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li>
<li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education and Experience</strong></p>
<p> High school diploma or GED; 3 years experience in the security/loss prevention or related professional area.</p>
<p>OR</p>
<p> 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p><strong>Managing Day-to-Day Operations</strong></p>
<p> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p>
<p> Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</p>
<p> Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p>
<p><strong>Leading Food and Beverage Team</strong></p>
<p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p>
<p> Encourages and builds mutual trust, respect, and cooperation among team members.</p>
<p> Serves as a role model to demonstrate appropriate behaviors.</p>
<p> Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</p>
<p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p>
<p> Ensures and maintains the productivity level of employees.</p>
<p> Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</p>
<p> Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</p>
<p> Ensures compliance with all applicable laws and regulations.</p>
<p> Ensures compliance with food handling and sanitation standards.</p>
<p> Ensures staff understands local, state and Federal liquor laws.</p>
<p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p>
<p> Establishes guidelines so employees understand expectations and parameters.</p>
<p> Monitors alcohol beverage service in compliance with local laws.</p>
<p><strong>Ensuring Exceptional Customer Service</strong></p>
<p> Provides services that are above and beyond for customer satisfaction and retention.</p>
<p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p>
<p> Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</p>
<p> Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</p>
<p> Empowers employees to provide excellent customer service.</p>
<p> Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</p>
<p> Handles guest problems and complaints.</p>
<p> Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</p>
<p> Ensures corrective action is taken to continuously improve service results.</p>
<p> Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</p>
<p> Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).</p>
<p><strong>Managing and Conducting Human Resource Activities</strong></p>
<p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p>
<p> Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</p>
<p> Ensures employees are treated fairly and equitably. Strives to improve employee retention.</p>
<p> Ensures employees receive on-going training to understand guest expectations.</p>
<p> Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p>
<p> Strives to improve service performance.</p>
<p> Ensures recognition is taking place across areas of responsibility.</p>
<p><strong>Additional Responsibilities</strong></p>
<p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p>
<p> Analyzes information and evaluating results to choose the best solution and solve problems.</p>
<p> Assists servers and hosts on the floor during meal periods and high demand times.</p>
<p> Recognizes good quality products and presentations.</p>
<p> Supervises daily shift operations in absence of Assistant Restaurant Manager.</p>
<p> Oversees the financial aspects of the department including purchasing and payment of invoices.</p>
</div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education and Experience</strong></p>
<p> High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</p>
<p>OR</p>
<p> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b><font dir="auto" ><font dir="auto" >Steering the communication strategy</font></font></b></p><ul><li><font dir="auto" ><font dir="auto" >To define and deploy the company's overall communication strategy (online and offline).</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure consistency and enhancement of brand image across all communication channels.</font></font></li><li><font dir="auto" ><font dir="auto" >to develop and follow the editorial calendar of campaigns and publications.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure consistency of messages and visual identity.</font></font></li></ul><p><b><font dir="auto" ><font dir="auto" >Media Lever Management (POEM)</font></font></b></p><p><b>Owned Media</b></p><ul><li><font dir="auto" ><font dir="auto" >Supervise the company's social media (Facebook, Instagram, TikTok and other platforms).</font></font></li><li><font dir="auto" ><font dir="auto" >Manage the production of digital content (publications, videos, stories, editorial content).</font></font></li><li><font dir="auto" ><font dir="auto" >Guaranteeing the quality, regularity and relevance of publications.</font></font></li></ul><p><b>Paid Media</b></p><ul><li><font dir="auto" ><font dir="auto" >Collaborating with the Paid Media Specialist.</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in the design of advertising campaigns.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure consistency between sponsored campaigns and the overall communication strategy.</font></font></li></ul><p><b>Earned Media</b></p><ul><li><font dir="auto" ><font dir="auto" >D. Develop partnerships with influencers and external partners.</font></font></li><li><font dir="auto" ><font dir="auto" >Managing press relations and strategic collaborations.</font></font></li><li><font dir="auto" ><font dir="auto" >Encourage and value user-generated content (UGC).</font></font></li></ul><p><b><font dir="auto" ><font dir="auto" >Operational management and leadership</font></font></b></p><ul><li><font dir="auto" ><font dir="auto" >To supervise and support the communication teams:</font></font></li><li>Community Manager</li><li>Owned Media Specialist</li><li>Earned Media Specialist</li><li><font dir="auto" ><font dir="auto" >Coordinate activities with creative teams:</font></font></li><li><font dir="auto" ><font dir="auto" >Graphic designers</font></font></li><li><font dir="auto" ><font dir="auto" >Photographer / Videographer</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure compliance with deadlines, quality standards and objectives.</font></font></li></ul><p><b><font dir="auto" ><font dir="auto" >Content production and supervision</font></font></b></p><ul><li><font dir="auto" ><font dir="auto" >Validate visual content, written content and creative concepts.</font></font></li><li><font dir="auto" ><font dir="auto" >Adapt messages according to different target audiences:</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure local adaptation of content according to the specificities of the Algerian market.</font></font></li></ul><p><b><font dir="auto" ><font dir="auto" >Contribution to business objectives</font></font></b></p><ul><li><font dir="auto" ><font dir="auto" >Align communication actions with business objectives.</font></font></li><li><font dir="auto" ><font dir="auto" >Supporting product launches, promotions and events.</font></font></li><li><font dir="auto" ><font dir="auto" >Working in close collaboration with:</font></font></li><li>E-commerce Manager</li><li>Retail Manager</li></ul><p><b>Analyse et am lioration continue</b></p><ul><li><font dir="auto" ><font dir="auto" >Monitor and analyze performance indicators:</font></font></li><li><font dir="auto" ><font dir="auto" >Engagement rate</font></font></li><li><font dir="auto" ><font dir="auto" >Port of publications</font></font></li><li><font dir="auto" ><font dir="auto" >Community growth</font></font></li><li>Trafic g n r </li><li><font dir="auto" ><font dir="auto" >Produce follow-up reports and propose optimization actions.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b><u>Formation</u></b><br> </p><ul><li><font dir="auto" ><font dir="auto" >Bachelor +4 / Bachelor +5 in Marketing, Communication, Digital Marketing or equivalent field.</font></font></li></ul><p><b><u>Exp rience</u></b></p><ul><li><font dir="auto" ><font dir="auto" >Minimum 3-5 years of experience in a similar role.</font></font></li><li><font dir="auto" ><font dir="auto" >Experience in team management and communication project management.</font></font></li></ul><p><b><u>Comp tences techniques</u></b></p><ul><li><font dir="auto" ><font dir="auto" >Mastery of multichannel communication strategies.</font></font></li><li><font dir="auto" ><font dir="auto" >Proficiency in social networks and digital tools.</font></font></li><li><font dir="auto" ><font dir="auto" >Knowledge of POEM levers.</font></font></li><li><font dir="auto" ><font dir="auto" >Knowledge of analysis and reporting tools.</font></font></li><li><font dir="auto" ><font dir="auto" >Good understanding of marketing and sales strategies.</font></font></li></ul><p><b><u><font dir="auto" ><font dir="auto" >Behavioral skills</font></font></u></b></p><ul><li><font dir="auto" ><font dir="auto" >Leadership and ability to unite teams.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent action and communication skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Sense of organization and prioritization.</font></font></li><li><font dir="auto" ><font dir="auto" >Creativity and proactive approach.</font></font></li><li><font dir="auto" ><font dir="auto" >Analytical mind and results-oriented.</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to work in a dynamic environment.</font></font></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong><font dir="auto" ><font dir="auto" >Main Missions:</font></font></strong></p>
<p><strong><font dir="auto" ><font dir="auto" >operational management</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Supervise the maintenance and cleanliness of rooms, corridors, public areas and back of house.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Ensure compliance with the hotel's quality standards and procedures.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Check the condition of the rooms and common areas daily.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Ensure proper coordination with Reception, Maintenance and other departments.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Ensure compliance with hygiene, safety and health standards.</font></font></li>
</ul>
<p><strong><font dir="auto" ><font dir="auto" >Team Management</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >To supervise, train and motivate the Housekeeping teams.</font></font></li>
<li><font dir="auto" ><font dir="auto" >develop work schedules according to the occupancy of the hotel.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Participate in the recruitment, integration and evaluation of staff.</font></font></li>
<li><font dir="auto" ><font dir="auto" >D. Develop skills and monitor employee performance.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Maintaining a good social climate and fostering team spirit.</font></font></li>
</ul>
<p><strong><font dir="auto" ><font dir="auto" >Administrative and financial management</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Manage stocks of linen, guest amenities and cleaning products.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Control department costs and optimize spending.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Monitor inventories and supplier orders.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Prepare activity reports and performance indicators.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Participate in the preparation and monitoring of the department's budget.</font></font></li>
</ul>
<p><strong><font dir="auto" ><font dir="auto" >Customer satisfaction & quality</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Guaranteeing an impeccable customer experience.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Effectively handle customer complaints related to Housekeeping.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Implement corrective actions and continuous improvement.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Participate in quality audits and ensure compliance with brand standards.</font></font></li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong><font dir="auto" ><font dir="auto" >Desired Profile</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Training in hospitality, tourism or hotel management.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Proven experience of more than 5 years in a similar position in luxury hotels.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Good knowledge of international hotel standards.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Mastery of cleaning techniques and hygiene standards.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Knowledge of hotel management software.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Proficiency in French is required; any other language proficiency would be an asset.</font></font></li>
</ul>
<p><strong><font dir="auto" ><font dir="auto" >Required skills</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Leadership and team management</font></font></li>
<li><font dir="auto" ><font dir="auto" >Sense of organization and thoroughness</font></font></li>
<li><font dir="auto" ><font dir="auto" >Excellent communication</font></font></li>
<li><font dir="auto" ><font dir="auto" >Priority management</font></font></li>
<li><font dir="auto" ><font dir="auto" >Attention to detail and quality</font></font></li>
<li><font dir="auto" ><font dir="auto" >Reactivity and ability to work under pressure</font></font></li>
<li><font dir="auto" ><font dir="auto" >Customer satisfaction orientation</font></font></li>
</ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Le/La Rooms Division Manager est responsable de la gestion et de la coordination de l’ensemble des opérations liées à l’hébergement de l’hôtel, incluant principalement la Réception, le Housekeeping, les Services Clients,</p><br><p>Il/Elle veille à garantir une expérience client de luxe, à optimiser les performances opérationnelles et financières du département, tout en assurant le respect des standards de l’hôtel et de la marque.</p><br><p><strong>Missions Principales : </strong></p><br><p><strong>Gestion opérationnelle</strong></p><br><ul><li>Superviser l’ensemble des opérations du département Hébergement.</li><li>Garantir la qualité de l’accueil, du séjour et du départ des clients.</li><li>Veiller au respect des standards de service et procédures opérationnelles.</li><li>Assurer une coordination efficace entre les différents départements de l’hôtel.</li><li>Contrôler la qualité des chambres et des espaces publics.</li><li>Gérer les situations sensibles et les réclamations clients.</li></ul><p><strong>Management des équipes</strong></p><br><ul><li>Encadrer les responsables des départements : Front office, relations clients et Housekeeping. </li><li>Recruter, former, accompagner et évaluer les collaborateurs.</li><li>Développer une culture de service orientée satisfaction client.</li><li>Élaborer les plannings et optimiser l’organisation des équipes.</li><li>Assurer la motivation et le développement des talents</li></ul><p><strong>Gestion administrative et financière</strong></p><br><ul><li>Élaborer et suivre le budget du département</li><li>Contrôler les coûts opérationnels et optimiser la rentabilité.</li><li>Analyser les indicateurs de performance (occupation, satisfaction client, productivité, coûts).</li><li>Participer à la stratégie revenue management en coordination avec les équipes concernées.</li><li>Assurer le suivi des inventaires et des achats liés aux opérations Hébergement.</li></ul><p><strong>Satisfaction client & qualité</strong></p><br><ul><li>Garantir une expérience client conforme aux standards de la marque.</li><li>Suivre les scores de satisfaction clients et mettre en place des plans d’action.</li><li>Participer aux audits qualité et inspections internes.</li><li>Veiller à l’application des normes d’hygiène, de sécurité et de sûreté.</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché</strong></p><br><ul><li>Formation supérieure en hôtellerie, tourisme ou gestion.</li><li>Expérience de plus de 10 ans en hôtellerie et minimum 4 années dans un poste similaire.</li><li>Excellente connaissance des opérations hôtelières.</li><li>Maîtrise des outils et logiciels de gestion hôtelière.</li><li>Connaissance des standards des chaînes hôtelières internationales de luxe.</li><li>Excellente maitrise des langues Française en Anglaise, toute autre langue maitrisée serait un atout.</li></ul><p><strong>Compétences requises</strong></p><br><ul><li>Leadership et management d’équipes</li><li>Sens du service client</li><li>Excellentes capacités organisationnelles</li><li>Gestion opérationnelle et financière</li><li>Communication et diplomatie</li><li>Capacité d’analyse et de prise de décision</li><li>Gestion des priorités et du stress</li></ul> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p></p><ul> <li><font dir="auto" ><font dir="auto" >Manage purchasing</font></font></li> <li><font dir="auto" ><font dir="auto" >Supplier monitoring and coordination of import operations</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensuring efficient supply and adherence to deadlines</font></font></li> <li><font dir="auto" ><font dir="auto" >Order tracking and administrative document monitoring</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Mastery of purchasing and import procedures</font></font></li> <li><font dir="auto" ><font dir="auto" >Sense of negotiation and organization</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of international trade is appreciated.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good mastery of office tools</font></font></li> <li><font dir="auto" ><font dir="auto" >Good mastery of purchasing, supply and import procedures</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of Incoterms, customs transit and import documentation</font></font></li> <li><font dir="auto" ><font dir="auto" >Good mastery of Excel and ideally of an ERP</font></font></li> <li><font dir="auto" ><font dir="auto" >Rigour, organisational skills, analytical mind and good interpersonal skills</font></font></li> <li><font dir="auto" ><font dir="auto" >Good negotiation skills, mastery of import procedures, and excellent organizational skills</font></font></li> </ul><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p></p><ul> <li><font dir="auto" ><font dir="auto" >Bachelor's degree (Bac+3) or Master's degree (Bac+5) in logistics, purchasing, supply chain, international trade or management</font></font></li> <li><font dir="auto" ><font dir="auto" >Minimum 3 years' experience in a similar position</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience in industry, building materials, aluminum or PVC is highly desirable.</font></font></li> </ul><p></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Supervise logistics operations and the transport of goods.</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Training in logistics, transport or management.</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience in a similar position.</font></font></li> <li><font dir="auto" ><font dir="auto" >Sense of organization, responsiveness and leadership.</font></font></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Training in logistics, transport or management.</font></font></p> <p><font dir="auto" ><font dir="auto" >Experience in a similar position.</font></font></p> <p><font dir="auto" ><font dir="auto" >Sense of organization, responsiveness and leadership.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p></p><ul> <li><font dir="auto" ><font dir="auto" >Supervise general and analytical accounting</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the preparation of financial statements (balance sheet, statement of cash flows, notes to the financial statements)</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with tax and legal obligations</font></font></li> <li><font dir="auto" ><font dir="auto" >Track tax and parafiscal declarations</font></font></li> <li><font dir="auto" ><font dir="auto" >Supervise and coordinate the accounting team</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in budget preparation and reporting</font></font></li> </ul><p></p> <p></p><ul> <li><font dir="auto" ><font dir="auto" >Degree in accounting, finance or equivalent</font></font></li> <li><font dir="auto" ><font dir="auto" >Proven experience in a similar role</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of accounting and tax regulations</font></font></li> <li><font dir="auto" ><font dir="auto" >Proficient in computer tools and accounting software</font></font></li> <li><font dir="auto" ><font dir="auto" >Rigour, organizational skills and analytical mind</font></font></li> </ul><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Degree in accounting, finance or equivalent, Proven experience in a similar position, Mastery of accounting and tax regulations, Good command of computer tools and accounting software, Rigor, organizational skills and analytical mind</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p></p><ul> <li><font dir="auto" ><font dir="auto" >To develop and manage the brand strategy</font></font></li> <li><font dir="auto" ><font dir="auto" >Design and monitor marketing and digital campaigns</font></font></li> <li><font dir="auto" ><font dir="auto" >Coordinate actions with the sales and trade marketing teams</font></font></li> <li><font dir="auto" ><font dir="auto" >Track marketing KPIs and analyze campaign performance</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in the development of social networks and digital communication</font></font></li> <li><font dir="auto" ><font dir="auto" >Monitor marketing and AI trends</font></font></li> </ul><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p></p><ul> <li><font dir="auto" ><font dir="auto" >Training in Marketing, Communication or Digital</font></font></li> <li>Exp rience en Brand Management ou Marketing Digital</li> <li><font dir="auto" ><font dir="auto" >Good digital literacy and strong creativity</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of social networks and AI tools</font></font></li> <li><font dir="auto" ><font dir="auto" >Analytical skills and results orientation</font></font></li> <li><font dir="auto" ><font dir="auto" >Good interpersonal skills and team spirit</font></font></li> <li><b><font dir="auto" ><font dir="auto" >Matrix IA</font></font></b></li> </ul><p></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong><font dir="auto" ><font dir="auto" >Main tasks:</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Identify the needs of the different departments of the hotel.</font></font></li><li><font dir="auto" ><font dir="auto" >To ensure the supply of products, equipment and services.</font></font></li><li><font dir="auto" ><font dir="auto" >Launch consultations and calls for tenders from suppliers.</font></font></li><li><font dir="auto" ><font dir="auto" >Negotiate prices, commercial terms and delivery times.</font></font></li><li><font dir="auto" ><font dir="auto" >Create and track purchase orders.</font></font></li><li><font dir="auto" ><font dir="auto" >Select and list the suppliers.</font></font></li><li><font dir="auto" ><font dir="auto" >Maintaining a lasting relationship with partners.</font></font></li><li><font dir="auto" ><font dir="auto" >evaluate supplier performance (quality, costs, delivery times).</font></font></li><li><font dir="auto" ><font dir="auto" >Monitor the market and search for new suppliers.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure compliance with purchasing budgets.</font></font></li><li><font dir="auto" ><font dir="auto" >Control costs and optimize spending.</font></font></li><li><font dir="auto" ><font dir="auto" >Track deliveries and manage supplier disputes.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure compliance with internal procedures and quality standards.</font></font></li><li><font dir="auto" ><font dir="auto" >Monitor stock levels in coordination with operational departments.</font></font></li><li><font dir="auto" ><font dir="auto" >avoid shortages and overstocking.</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in periodic inventories.</font></font></li><li><font dir="auto" ><font dir="auto" >Produce purchasing dashboards and reports.</font></font></li><li><font dir="auto" ><font dir="auto" >Analyze performance indicators and propose improvement actions.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Desired profile:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >At least Bac+4 in Financial Management or Commerce.</font></font></li><li><font dir="auto" ><font dir="auto" >Proven experience of more than 5 years in a similar position, ideally in the hotel industry.</font></font></li><li><font dir="auto" ><font dir="auto" >Good knowledge of hotel products and supply chains.</font></font></li><li><font dir="auto" ><font dir="auto" >Mastery of computer tools and management software.</font></font></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Develop and implement innovative marketing actions to increase the visibility of the hotel, support business objectives and generate revenue, while ensuring compliance with Sofitel brand standards.</p> <p><strong>Main missions:</strong></p> <ul> <li>Develop and deploy the annual marketing plan for the hotel.</li> <li>Develop communication strategies aligned with business and financial objectives.</li> <li>Ensure compliance with the visual identity and luxury hotel standards.</li> <li>Supervise the management of social networks and the hotel's digital content.</li> <li>Set up the editorial calendar and digital marketing campaigns.</li> <li>Organize and supervise photo shoots, videos and content productions.</li> <li>Develop press, media, influencers and strategic partners relations.</li> <li>Design and coordinate marketing activations.</li> <li>Ensure the promotion of the hotel's different points of sale (accommodation, catering, spa, events, etc.).</li> <li>Collaborate with Sales and Revenue Management teams to support revenue generation.</li> <li>Analyze the performance of marketing campaigns and establish regular reports.</li> <li>Manage the marketing budget and ensure the optimization of the return on investment.</li> <li>Conduct competitive intelligence and identify market trends.</li> <li>Participate in the continuous improvement of the customer experience and the luxury image of the establishment</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Profile sought:</strong></p> <ul> <li>Minimum Bachelor's degree +4 in Marketing, Communication, Commerce or Hotel Management.</li> <li>Minimum 5 years of experience in a similar function.</li> <li>Experience desired in luxury hotels or within an international brand.</li> <li>Good knowledge of luxury standards and the universe.</li> <li>Mastery of digital marketing and social networks.</li> <li>Good command of content creation and marketing analysis tools.</li> <li>Excellent writing and communication skills.</li> <li>Good knowledge of hospitality and lifestyle trends.</li> <li>Creativity and a sense of innovation.</li> <li>Leadership and team spirit.</li> <li>Sense of organization and management of priorities.</li> <li>Results-oriented.</li> <li>Excellent presentation and attention to detail.</li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" >Manage and moderate the company's social media accounts</font></font></li> <li><font dir="auto" ><font dir="auto" >Create and publish attractive and engaging content (text, image, video)</font></font></li> <li><font dir="auto" ><font dir="auto" >Interact with the community, respond to messages and comments</font></font></li> <li><font dir="auto" ><font dir="auto" >Track and analyze the performance of publications</font></font></li> <li><font dir="auto" ><font dir="auto" >Propose actions to improve the company's visibility and image</font></font></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Degree in communication or digital marketing</font></font></p> <p><font dir="auto" ><font dir="auto" >Creative, responsive, and comfortable with social media</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p></p><ul> <li><font dir="auto" ><font dir="auto" >Participate in the development and implementation of the company's marketing strategy</font></font></li> <li><font dir="auto" ><font dir="auto" >Promote the company's products (paints, coatings and varnishes)</font></font></li> <li><font dir="auto" ><font dir="auto" >Conduct market research and analyze the competition</font></font></li> <li><font dir="auto" ><font dir="auto" >Manage communication campaigns and marketing materials</font></font></li> <li><font dir="auto" ><font dir="auto" >D. Develop brand visibility on social media and other communication channels</font></font></li> <li><font dir="auto" ><font dir="auto" >Monitor marketing activities and analyze their performance</font></font></li> </ul><p></p> <p></p><ul> <li><font dir="auto" ><font dir="auto" >Good mastery of digital communication and marketing tools</font></font></li> <li><font dir="auto" ><font dir="auto" >Creativity, organizational skills, and analytical mind</font></font></li> <li><font dir="auto" ><font dir="auto" >Good operational and interpersonal skills</font></font></li> </ul><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >If you match this profile, please send your CV by clicking_x000D_</font></font></p> <p><font dir="auto" ><font dir="auto" >on the apply tab</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong><font dir="auto" ><font dir="auto" >Accounting and financial management:</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Supervise all routine accounting operations.</font></font></li> <li><font dir="auto" ><font dir="auto" >To ensure the reliability of accounting entries and financial documents.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure cash flow monitoring and budget control.</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Preparation of year-end financial statements:</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Prepare, analyze and finalize accounting statements.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with current accounting standards.</font></font></li> <li><font dir="auto" ><font dir="auto" >Collaborating with the auditors for annual audits.</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Financial reporting and analysis:</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Develop financial dashboards for performance monitoring.</font></font></li> <li><font dir="auto" ><font dir="auto" >Provide strategic recommendations based on accounting analyses.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in the preparation of budget forecasts.</font></font></li> </ul> <p><strong>Coordination :</strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Ensure smooth communication with the various internal departments (HR, management, etc.).</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Regulatory monitoring:</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Monitor legal and tax developments impacting accounting.</font></font></li> <li><font dir="auto" ><font dir="auto" >Update processes to ensure compliance with new regulations.</font></font></li> </ul> <ul> <li><strong><font dir="auto" ><font dir="auto" >Technical skills:</font></font></strong></li> <li><font dir="auto" ><font dir="auto" >Proficiency in accounting software (example: SAP, Sage, Pccompta...).</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent knowledge of accounting and tax standards.</font></font></li> <li><font dir="auto" ><font dir="auto" >Proven expertise in preparing annual financial statements.</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Personal qualities:</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Rigour and attention to detail.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ability to work under pressure during accounting closes.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good interpersonal skills and team spirit.</font></font></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li><strong><font dir="auto" ><font dir="auto" >Education:</font></font></strong><font dir="auto" ><font dir="auto" > Higher diploma in accounting, management or finance.</font></font></li> <li><strong><font dir="auto" ><font dir="auto" >Experience:</font></font></strong><font dir="auto" ><font dir="auto" > Minimum 3-5 years of experience in accounting, ideally in a similar position.</font></font></li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Develop and implement innovative marketing actions to increase the visibility of the hotel, support business objectives and generate revenue, while ensuring compliance with Sofitel brand standards.</p> <p><strong>Main missions:</strong></p> <ul> <li>Develop and deploy the hotel's annual marketing plan.</li> <li>Develop communication strategies aligned with business and financial objectives.</li> <li>Ensure compliance with the visual identity and luxury hotel standards.</li> <li>Supervise the management of social networks and the hotel's digital content.</li> <li>Set up the editorial calendar and digital marketing campaigns.</li> <li>Organize and supervise photo shoots, videos and content productions.</li> <li>Develop press, media, influencers and strategic partners relations.</li> <li>Design and coordinate marketing activations.</li> <li>Ensure the promotion of the hotel's various points of sale (accommodation, catering, spa, events, etc.).</li> <li>Collaborate with the Sales and Revenue Management teams to support revenue generation.</li> <li>Analyze the performance of marketing campaigns and establish regular reports.</li> <li>Manage the marketing budget and ensure the optimization of the return on investment.</li> <li>Carry out competitive intelligence and identify market trends.</li> <li>Participate in the continuous improvement of the customer experience and the luxury image of the establishment</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Required profile:</strong></p> <ul> <li>Minimum Bachelor +4 / Bachelor +5 in Marketing, Communication, Commerce or Hotel Management.</li> <li>Minimum 5 years of experience in a similar function.</li> <li>Experience desired in luxury hotels or within an international brand.</li> <li>Good knowledge of luxury standards and the world.</li> <li>Mastery of digital marketing and social networks.</li> <li>Good command of content creation and marketing analysis tools.</li> <li>Excellent writing and communication skills.</li> <li>Good knowledge of hospitality and lifestyle trends.</li> <li>Creativity and a sense of innovation.</li> <li>Leadership and team spirit.</li> <li>Sense of organization and management of priorities.</li> <li>Results-oriented.</li> <li>Excellent presentation and attention to detail.</li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The Marketing Manager is responsible for the hotel's marketing and communication strategy in order to strengthen the establishment's reputation, brand image and luxury positioning.</font></font></p>
<p><font dir="auto" ><font dir="auto" >He or she develops and implements innovative marketing actions to increase the hotel's visibility, support commercial objectives and generate revenue, while ensuring compliance with Sofitel brand standards.</font></font></p>
<p><strong><font dir="auto" ><font dir="auto" >Main tasks:</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >to develop and deploy the hotel's annual marketing plan.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Develop communication strategies aligned with commercial and financial objectives.</font></font></li>
<li><font dir="auto" ><font dir="auto" >To ensure compliance with the visual identity and standards of luxury hotels.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Oversee the management of the hotel's social media and digital content.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Establish the editorial calendar and digital marketing campaigns.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Organize and supervise photo shoots, videos and content production.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Develop relationships with the press, media, influencers and strategic partners.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Design and coordinate marketing activations.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Promote the hotel's various points of sale (accommodation, catering, spa, events, etc.).</font></font></li>
<li><font dir="auto" ><font dir="auto" >Collaborating with the Sales and Revenue Management teams to support revenue generation.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Analyze the performance of marketing campaigns and establish regular reports.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Manage the marketing budget and ensure optimal return on investment.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Conduct competitive intelligence and identify market trends.</font></font></li>
<li><font dir="auto" ><font dir="auto" >To participate in the continuous improvement of the customer experience and the luxury image of the establishment.</font></font></li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong><font dir="auto" ><font dir="auto" >Desired profile: </font></font></strong></p><strong>
<ul>
<li><font dir="auto" ><font dir="auto" >Minimum Bac +4 / Bac +5 in Marketing, Communication, Commerce or Hospitality.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Minimum 5 years of experience in a similar role.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Desired experience in luxury hotels or within an international brand.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Good knowledge of the standards and world of luxury.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Mastery of digital marketing and social networks.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Good command of content creation and marketing analysis tools.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Excellent action and communication skills.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Good knowledge of hospitality and lifestyle trends.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Creativity and a sense of innovation.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Leadership and team spirit.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Sense of organization and prioritization.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Results orientation.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Excellent presentation and attention to detail.</font></font></li>
</ul></strong><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The IT Manager is responsible for the organization, monitoring and implementation of the entire IT and system infrastructure of the hotel.</font></font></p>
<p><strong><font dir="auto" ><font dir="auto" >Main tasks:</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Supervise and maintain the hotel's computer systems</font></font></li>
<li><font dir="auto" ><font dir="auto" >Manage networks, servers, Wi-Fi systems and computer equipment</font></font></li>
<li><font dir="auto" ><font dir="auto" >Ensuring the proper functioning of hotel software</font></font></li>
<li><font dir="auto" ><font dir="auto" >Ensuring the security of customer data and IT systems</font></font></li>
<li><font dir="auto" ><font dir="auto" >Providing technical support to the various departments of the hotel</font></font></li>
<li><font dir="auto" ><font dir="auto" >Coordinate the installation, updates and maintenance of IT equipment</font></font></li>
<li><font dir="auto" ><font dir="auto" >Manage backups and incident recovery plans</font></font></li>
<li><font dir="auto" ><font dir="auto" >Collaborating with IT suppliers and service providers</font></font></li>
<li><font dir="auto" ><font dir="auto" >Train staff in the use of computer tools</font></font></li>
<li><font dir="auto" ><font dir="auto" >Ensure compliance with the group's IT standards and procedures</font></font></li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong><font dir="auto" ><font dir="auto" >Desired profile:</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Minimum Bac +5 in computer science and/or specialized Master's degree in computer science.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Experience in a similar role and in the hotel industry</font></font></li>
<li><font dir="auto" ><font dir="auto" >Good knowledge of hotel management software</font></font></li>
<li><font dir="auto" ><font dir="auto" >Master's degree in networks, systems and cybersecurity</font></font></li>
<li><font dir="auto" ><font dir="auto" >Strong sense of service and ability to work under pressure</font></font></li>
</ul>
<p><strong><font dir="auto" ><font dir="auto" >Required skills:</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Team management and leadership</font></font></li>
<li><font dir="auto" ><font dir="auto" >Excellent problem-solving skills</font></font></li>
<li><font dir="auto" ><font dir="auto" >Organization and management of priorities</font></font></li>
<li><font dir="auto" ><font dir="auto" >Good communication skills</font></font></li>
<li><font dir="auto" ><font dir="auto" >Knowledge of hotel technologies and user support</font></font></li>
</ul>
<p><strong><font dir="auto" ><font dir="auto" >Professional experience required:</font></font></strong></p>
<p><font dir="auto" ><font dir="auto" >Minimum 5-6 years of prior experience in IT, preferably in a managerial role in the hospitality sector.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Develop successful working relationship with (new and existing) clients, establish dsm-firmenich as key partner to obtain briefs for profitable business.</p>
<p>Define account objectives, develop commercial strategy, implement through account plan. Identify business opportunities, decision factors and success criteria and define action plan accordingly. Identify and document business potentials and competitive landscape.</p>
<p>Negotiate with clients favorable commercial terms, including payment terms, prices for new business and increases for existing items. Maximizing business vitality.</p>
<p>Lead/coordinate projects with internal partners and with clients (including fragrance submissions)</p>
<p>Manage products life cycle with MDM, demand planning, customer care and supply chain to ensure high level of service to clients and good working practices for dsm-firmenich (forecasts)</p>
<p>Monitor and optimize all other financial aspects of the account, in particular expenses (incl. market research) vs budget and clients overdue vs objectives</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s or master s degree or equivalent (business administration, economics, marketing, science) with 1 to 3 years of flavor/ fragrance/ ingredient sales experience</p>
<p>Extended product expertise (product, market, consumer, technical/ technology) and passion for fragrance</p>
<p>Ability to sale and negotiate, prepare and deliver presentations to clients and to demonstrate dsm-firmenich advantage</p>
<p>Ability to develop strategic plans, define, prioritize and implement action plans according to business opportunities and success factors</p>
<p>A team player, seen as a strong partner by the development teams involved in clients projects with supply Chain understanding (product life cycle, demand planning, order pattern)</p>
<p>Languages: Arabic, English and French are required, additional languages will be a plus</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Key Areas of Responsibility:</strong><br> Congress Planning including creation of all promotional materials, coordination of meetinglogistics, communications and post meeting follow up<br> Development and execution of the Promotional Speaker Program, including speaker training,materials development, communications and follow up<br> Build, drive and manage engagement and interactions with KEEs and stakeholders in the respiratorycommunity.<br> Contribute to the development of marketing promotional materials aligned with brand strategyLead or support internal submissions and reviews (medical/legal/regulatory)<br> Participate in all brand planning and budget meetings and assist in development of brand planningdeliverables<br> Manage brand budget to ensure maximum ROI for investments, and that annual budgets are notexceeded<br> Manage, contracts, MSAs, SOWs and POs for all vendors<br> Support and build collaborative relationships with the respiratory matrix teams (sales, marketaccess, sales operations, medical)<br> Oversee effectiveness of programs and initiatives including success tracking criteria and KPIs. Sharesuccesses and best practices<br> Demonstrate and in-depth understanding of the market and competitive landscape and support thecompany in the identification of new market opportunities, in line with brand strategy<br> Identify actionable brand insights that help shape brand strategy and direction<br> Research trends, platforms, and experiences that can drive innovation and performance<br> Accountable for ensuring brands meet or exceed annual revenue and unit forecasts</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Minimum Criteria and Competencies:</strong><br> Minimum 2 years Marketing Experience</p><p> Respiratory Experience is a huge asset</p><p> launch excellence execution , strategic planning & Sustained Performance</p><p> Proven analytical skills, strategic thinking, leadership capabilities, business acumen and can take initiatives to drive success Good organizational skills and cross-functional capabilities<br>Personal Attributes<br> Passion for building brands with strategies and tactics that deliver on our customer s needs.<br> Strong analytical, project management, fiscal management, decision making & problem-solving skills.<br> Positive attitude and the ability to work effectively in a dynamic environment without losing focus on business goals.<br> Strong and dependable leader who builds trust with management and across all stakeholders andcross functional groups including sales, sales training, and managed care teams.<br> Transparent, ethical, and honest, and help foster a culture of the same within their team.<br> Ability to work in virtual highly matrixed teams with high performance and cross functionality.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Le/La Guest Relations est chargé(e) d’assurer une expérience client exceptionnelle en garantissant un accueil personnalisé, le suivi de la satisfaction des clients et la gestion proactive des demandes et réclamations afin de fidéliser la clientèle et valoriser l’image de luxe de l’hôtel.</p><br><p><strong>Principales missions :</strong></p><br><ul><li>Accueillir chaleureusement les clients, les clients VIP, habitués et groupes</li><li>Assurer une prise en charge personnalisée durant le séjour des clients</li><li>Accompagner les clients dans leurs demandes particulières</li><li>Maintenir une présence active dans les différents espaces de l’hôtel</li><li>Veiller à la qualité de l’expérience client à chaque étape du séjour</li><li>Anticiper les besoins des clients et proposer des solutions adaptées</li><li>Recueillir les retours clients et assurer le suivi des commentaires</li><li>Gérer les plaintes et réclamations avec professionnalisme et réactivité</li><li>Collaborer avec les différents services de l’hôtel (réception, Housekeeping, restauration, maintenance, sécurité, etc.)</li><li>Participer aux briefings opérationnels quotidiens.</li><li>Participer à la fidélisation de la clientèle.</li><li>Contribuer à l’amélioration continue de la qualité de service.</li><li>Assurer le suivi des plateformes de satisfaction clients.</li><li>Garantir l’application des standards et valeurs de l’hôtellerie de luxe</li></ul><br>Qualifications<br><br><p><strong>Profil recherché :</strong></p><br><ul><li>Minimum Bac +2, Formation en hôtellerie, tourisme, communication, gestion ou grande école de commerce</li><li>Expérience de plus de 5 années dans un établissement hôtelier de luxe</li><li>Très bonne maîtrise de la langue française anglaise, toute autre langue maitrisée serait un atout</li><li>Connaissance des standards hôteliers internationaux de luxe</li></ul><p><strong>Compétences requises :</strong> </p><br><ul><li>Excellent sens de l’accueil et du service client.</li><li>Très bonnes capacités relationnelles et communicationnelles.</li><li>Gestion des situations difficiles et des réclamations.</li><li>Sens de l’organisation et réactivité.</li><li>Capacité à travailler sous pression.</li><li>Bonne présentation et excellente élocution.</li><li>Maîtrise des outils informatiques et logiciels hôteliers.</li></ul> </div>