Information Systems Jobs in Algeria

<p> <b><font dir="auto"><font dir="auto">Management and optimization of the CEGID ERP system</font></font></b> </p> <ul> <li><font dir="auto"><font dir="auto">Manage the project for the integration, use and upgrade of the CEGID management software.</font></font></li> <li><font dir="auto"><font dir="auto">Analyze the needs of the different departments (accounting, finance, sales, inventory, etc.) and translate them into functionalities in CEGID.</font></font></li> <li><font dir="auto"><font dir="auto">Automate and optimize workflows within the platform.</font></font></li> <li><font dir="auto"><font dir="auto">Design personalized dashboards, reports and performance indicators (reporting).</font></font></li> <li><font dir="auto"><font dir="auto">Provide training, support and assistance to users on a daily basis to maximize adoption of the tool.</font></font></li> <li><font dir="auto"><font dir="auto">Manage the relationship with the publisher CEGID and external service providers/integrators.</font></font></li> </ul> <p> <b><font dir="auto"><font dir="auto">Infrastructure and network management</font></font></b> </p> <ul> <li><font dir="auto"><font dir="auto">Administer and maintain the IT infrastructure (servers, workstations, networks, telephony) in operational condition.</font></font></li> <li><font dir="auto"><font dir="auto">Ensure the IT security of the network, access and data (updates, firewall, antivirus, backups).</font></font></li> <li><font dir="auto"><font dir="auto">Manage the user access and authorization policy for the different systems.</font></font></li> </ul> <p> <b><font dir="auto"><font dir="auto">User support and assistance</font></font></b> </p> <ul> <li><font dir="auto"><font dir="auto">Supervise or provide N1/N2/N3 technical support to employees.</font></font></li> <li><font dir="auto"><font dir="auto">To resolve hardware and software incidents as quickly as possible.</font></font></li> </ul> <p> <b><font dir="auto"><font dir="auto">IT strategy and project management</font></font></b> </p> <ul> <li><font dir="auto"><font dir="auto">Write the technical documentation and operating procedures.</font></font></li> <li><font dir="auto"><font dir="auto">Manage relationships with all IT suppliers and control IT costs.</font></font></li> </ul> <p> <b> Comp tences cl s : </b> </p> <ul> <li><font dir="auto"><font dir="auto">Excellent mastery of CEGID software (configuration, databases, queries/reporting).</font></font></li> <li><font dir="auto"><font dir="auto">Strong skills in system and network administration (Windows Server, SQL Server, backup, security).</font></font></li> <li><font dir="auto"><font dir="auto">Good analytical skills regarding the company's business processes.</font></font></li> </ul> <p><font dir="auto"><font dir="auto">Alger Dely Ibrahim</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul> <li> <b><font dir="auto"><font dir="auto">Education</font></font></b><font dir="auto"><font dir="auto"> : Bac+4/5 in Computer Science, Information Systems.</font></font></li> <li> <b><font dir="auto"><font dir="auto">Experience</font></font></b><font dir="auto"><font dir="auto"> : Successful experience of at least 3-5 years in a similar position (IT Manager, ERP Project Manager or System/ERP Administrator).</font></font></li> </ul>

<div> <p> <b>POSITION SUMMARY</b> </p> <p> </p> <p>Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.</p> <p> </p> <p>Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p><b><br></b></p><p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: Technical, Trade, or Vocational School Degree.</p> <p>Related Work Experience: At least 2 years of related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> <b> </b> </p> </div> <div> </div> <br>

<ul> <li><font dir="auto"><font dir="auto">To design, develop and maintain IT applications and solutions that meet the needs of ESAA.</font></font></li> <li><font dir="auto"><font dir="auto">Analyze the functional needs expressed by the different departments and propose suitable technical solutions.</font></font></li> <li><font dir="auto"><font dir="auto">Participate in the digitalization of internal processes and the automation of tasks.</font></font></li> <li><font dir="auto"><font dir="auto">Provide corrective and evolutionary maintenance for existing applications.</font></font></li> <li><font dir="auto"><font dir="auto">Perform the necessary tests to guarantee the reliability and proper functioning of the developments.</font></font></li> <li><font dir="auto"><font dir="auto">Document the developments carried out and ensure follow-up of technical interventions.</font></font></li> <li><font dir="auto"><font dir="auto">Ensure application security and data protection.</font></font></li> <li><font dir="auto"><font dir="auto">Collaborating with members of the Digitalisation and Information Systems Department in the implementation of IT projects.</font></font><br> </li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li><font dir="auto"><font dir="auto">University degree in computer science, software development, information systems or equivalent field.</font></font></li> <li><font dir="auto"><font dir="auto">Mastery of at least one programming language adapted to the needs of the institution.</font></font><br> </li> <li><font dir="auto"><font dir="auto">Knowledge of databases and SQL language.</font></font></li> <li><font dir="auto"><font dir="auto">Mastery of application development, testing and maintenance methods.</font></font></li> <li><font dir="auto"><font dir="auto">Knowledge of web development and systems integration is appreciated.</font></font></li> <li><font dir="auto"><font dir="auto">Knowledge of computer security and version control is appreciated.</font></font></li> <li><font dir="auto"><font dir="auto">Analytical and problem-solving skills.</font></font></li> <li><font dir="auto"><font dir="auto">Rigour, autonomy and a sense of organisation.</font></font></li> <li><font dir="auto"><font dir="auto">Ability to work in a team.</font></font></li> <li><font dir="auto"><font dir="auto">Sense of listening and ability to understand user needs.</font></font></li> <li><font dir="auto"><font dir="auto">Adaptability and a willingness to learn continuously.</font></font></li> <li><font dir="auto"><font dir="auto">Experience in software development is an asset. The level of experience required will be assessed based on the needs of the position and the candidate's skills.</font></font></li> </ul>

<p><font dir="auto" ><font dir="auto" >Ensure the installation, configuration, and maintenance of network and telecom equipment. Work on audiovisual systems and computer equipment. Diagnose malfunctions and provide technical support. Participate in integration and deployment projects.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Engineering degree in computer science or electronics, specializing in telecommunications. Versatile profile with good knowledge of networks, telecommunications and audiovisual systems. Autonomous, rigorous and possessing strong analytical skills.</font></font></p>

<p>Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe. Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Technical, Trade, or Vocational School Degree. Related Work experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Company Overview</b><p>At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.</p><br><br><b>Department Overview</b>MEA System Engineering SI<br>Job Description<p><span>Motorola Solutions is seeking a Senior Network Engineer to join our System Engineering team. In this role, you will lead the end-to-end design, integration, deployment, and ongoing optimization of mission-critical network infrastructures supporting public safety technology, including Land Mobile Radio (LMR) networks and Computer-Aided Dispatch (CAD) systems. You will bridge complex on-premises environments with high-availability cloud platforms to ensure reliability for emergency services.</span></p><br><br><br><br><span>Key Responsibilities</span><ul><li><p><span>Network Architecture &amp; System Integration: lead end-to-end routing, switching, and security architecture for LMR, CAD, and emergency response platforms spanning enterprise on-premise data centers, remote public safety sites, and hybrid/multi-cloud environments (AWS/Azure).</span></p><br><br></li><li><p><span>Mission-Critical Operations: oversee mission-critical traffic engineering, prioritizing real-time voice, video, and dispatch telemetry using advanced QoS/CoS policies over complex WAN/LAN backhauls (IP/MPLS, microwave links, dark fiber, cellular/LTE).</span></p><br><br></li><li><p><span>Deployment &amp; Implementation: conduct site surveys, high-level design (HLD), low-level design (LLD), and pre-deployment staging for public safety agencies. Lead migration strategies with zero service downtime.</span></p><br><br></li><li><p><span>Tier 3/4 Escalation &amp; Troubleshooting: act as the technical lead for complex network outages, packet drop issues, routing anomalies, and performance bottlenecks across multicast and unicast environments.</span></p><br><br></li><li><p><span>Security &amp; Compliance: enforce CJIS (Criminal Justice Information Services), NIST, and NIMS security guidelines across firewalls, VPN tunnels, access control lists (ACLs), and zero-trust segmentation protocols.</span></p><br><br></li><li><p><span>Technical Leadership &amp; Mentorship: guide junior and mid-level engineers through design reviews, operational handoffs, technical documentation, and standard operating procedures (SOPs).</span></p><br><br></li></ul><br>Basic Requirements<p><b>Essential Requirements</b></p><br><br><ul><li><p><b>Education:</b> bachelor’s degree in Information Technology, Computer Science, or a related engineering field.</p><br><br></li><li><p><b>Experience:</b> 7+ years of professional experience in network engineering/security.</p><br><br></li><li><p><b>Languages:</b> full professional proficiency (written and spoken) in Arabic, French, and English (all mandatory).</p><br><br></li></ul><br><p><b>Highly Desirable</b></p><br><br><ul><li><p><b>Certifications:</b> ITIL Foundation v4, Juniper JNCIP, Cisco CCNP.</p><br><br></li><li><p><b>Technical Knowledge:</b> hands-on working knowledge of Palo Alto and Juniper SRX Firewalls.</p><br><br></li></ul><br><p><b>Desirable</b></p><br><br><ul><li><p><b>Security &amp; Systems Certifications:</b> any recognized Information Security, VMware, or Linux certifications.</p><br><br></li><li><p><b>Network &amp; Security Architecture:</b> proven track record in design, implementation, and troubleshooting across:</p><br><br><ul><li><p>LANs, WANs, and VPNs</p><br><br></li><li><p>Cisco Catalyst 9K Series</p><br><br></li><li><p>Palo Alto Firewalls &amp; Juniper SRX Series</p><br><br></li></ul></li><li><p><b>Network Security Operations:</b> applied expertise in Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), and Security Information and Event Management (SIEM) solutions.</p><br><br></li></ul><br>Travel Requirements25-50%<br>Relocation ProvidedNone<br>Position TypeExperienced<br>Referral Payment PlanNo<br><b>Company</b>Motorola Solutions UK Limited<br><p><i><b>EEO Statement</b></i></p><br><br><br><p><span>Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected <span>characteristic.&nbsp;</span></span></p><br><br><br><p><span>We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.</span></p><br><br><br> </div>

<ul> <li><font dir="auto"><font dir="auto">Ensure real-time monitoring of systems, applications and digital services via monitoring tools</font></font></li> <li><font dir="auto"><font dir="auto">Detect, classify and report any anomaly or performance degradation</font></font></li> <li><font dir="auto"><font dir="auto">Diagnosing complex technical incidents escalated by Functional Support</font></font></li> <li><font dir="auto"><font dir="auto">Analyze logs, alerts, and technical events to identify root causes</font></font></li> <li><font dir="auto"><font dir="auto">Escalate incidents to the development or infrastructure teams and coordinate their handling</font></font></li> <li><font dir="auto"><font dir="auto">Monitor the progress of the resolution and ensure the restoration of service.</font></font></li> <li><font dir="auto"><font dir="auto">Feed and enrich the knowledge base with documented analyses and solutions</font></font></li> <li><font dir="auto"><font dir="auto">Produce incident reports and contribute to post-incident analyses</font></font></li> <li><font dir="auto"><font dir="auto">Identify recurring incidents and propose preventative actions</font></font></li> <li><font dir="auto"><font dir="auto">Return the ticket to Front Line Support for communication with the customer</font></font></li> <li><font dir="auto"><font dir="auto">Ensure a complete handover for each shift change (system status, ongoing incidents, pending actions)</font></font></li> <li><font dir="auto"><font dir="auto">Follow HSE guidelines</font></font></li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> <b><font dir="auto"><font dir="auto">Basic training:</font></font></b><font dir="auto"><font dir="auto"> university diploma, Higher Technician's Certificate (BTS).</font></font></li> <li> <b><font dir="auto"><font dir="auto">Specialties</font></font></b> </li> <ul> <li><font dir="auto"><font dir="auto">Computer science</font></font></li> <li>Syst mes d information</li> <li> lectronique</li> <li><font dir="auto"><font dir="auto">Networks and telecommunications</font></font></li> </ul> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Administrator plans, develops, coordinates, and directs activities across several functional areas of administrative services to support the efficient operation of the department. The role supervises day-to-day departmental operations and staff members while providing clerical and administrative assistance to executive staff, business leaders, and other senior members. It coordinates office supplies, equipment, calls, events, meetings, teleconferences, leadership reports, correspondence, presentations, orientations, and training materials. The position also maintains approved policies, procedures, and self-audit documentation and supports HSE initiatives in accordance with company and Integrated Management System requirements.</p><br><br><br><u><b>Job Responsibilities 1</b></u> <br><p><strong>Department Operations and Staff Supervision</strong></p><br> <p>• Supervise daily departmental operations and coordinate staff activities by assigning clerical work, clarifying priorities, and providing practical guidance that supports an efficient and organized administrative workflow.</p><br> <p>• Monitor the progress and quality of assigned work, resolve routine operational issues, and follow up with staff members to ensure that agreed tasks are completed accurately and within the required timeframe.</p><br> <p><strong>Telephone and Information Handling</strong></p><br> <p>• Answer incoming telephone calls professionally, identify the nature of each enquiry, and provide accurate information when the requested details are available and appropriate to share.</p><br> <p>• Redirect calls to the relevant person or department without unnecessary delay, record messages clearly, and ensure that urgent or sensitive enquiries receive timely follow-up.</p><br> <p><strong>Office Supplies and Equipment</strong></p><br> <p>• Monitor office supplies and equipment to confirm that essential items remain available, functional, and suitable for normal departmental requirements.</p><br> <p>• Arrange timely replenishment of stationery and other supplies, coordinate equipment maintenance when required, and maintain appropriate records to support cost-conscious office operations.</p><br> <p><strong>Office Event Coordination</strong></p><br> <p>• Plan and schedule meetings, conferences, interviews, orientations, training sessions, and other office events by confirming dates, participants, venues, and required resources.</p><br> <p>• Coordinate invitations, agendas, materials, equipment, and other administrative arrangements so that each event is delivered smoothly and participants receive the necessary information in advance.</p><br> <p><strong>Executive and Leadership Support</strong></p><br> <p>• Provide reliable administrative support to executive staff, business leaders, and senior members by organizing requests, preparing information, and coordinating priority activities.</p><br> <p>• Maintain professional communication and timely follow-up on assigned actions so that leadership requirements are completed accurately and relevant stakeholders remain informed.</p><br> <p><strong>Meetings, Teleconferences, and Minutes</strong></p><br> <p>• Prepare and coordinate meetings and teleconferences by confirming attendance, arranging facilities or links, and compiling agendas and supporting materials.</p><br> <p>• Record, transcribe, and distribute accurate minutes and action items, ensuring that decisions, responsibilities, and follow-up deadlines are clearly documented for participants.</p><br> <p><strong>Leadership Reports and Business Updates</strong></p><br> <p>• Review and compile accurate content for weekly leadership reports, monthly leadership updates, and other required business information within the established timelines.</p><br> <p>• Check submissions for completeness and consistency before dissemination, and follow up with information owners when clarification or supporting details are required.</p><br><br><br><u><b>Job Responsibilities 2</b></u> <br><p><strong>Annual Leadership Meeting Preparation</strong></p><br> <p>• Support the Executive Team and Leadership in planning annual leadership, supporter, membership, strategic-planning, and related business meetings.</p><br> <p>• Coordinate schedules, participant information, agendas, presentations, venue requirements, and follow-up records to ensure that preparations are complete and aligned with meeting objectives.</p><br> <p><strong>Documents, Orientation, and Administrative Records</strong></p><br> <p>• Prepare and edit correspondence, communications, presentations, and other documents while maintaining clear language, accurate information, and professional formatting.</p><br> <p>• Support new-staff orientation and training materials and maintain policy manuals, procedure manuals, and self-audit records in line with approved changes and leadership requirements.</p><br> <p><strong>HSE and IMS Support</strong></p><br> <p>• Support the implementation of health, safety, and environmental initiatives by participating in safety-awareness activities and promoting compliance with approved HSE requirements during administrative work.</p><br> <p>• Contribute to the reporting, documentation, follow-up, and resolution of incidents and corrective actions in accordance with company requirements and Integrated Management System policies.</p><br><br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>• <strong>Office Management Systems and Procedures: </strong>Demonstrates practical knowledge of office management systems and procedures required to coordinate administrative services and maintain efficient departmental operations.</p><br> <p>• <strong>English Communication: </strong>Communicates clearly and professionally in oral and written English when handling calls, preparing documents, supporting meetings, and coordinating with staff and leadership.</p><br> <p>• <strong>Computer Applications and ERP Systems: </strong>Uses Microsoft Office applications, including Microsoft Excel and Microsoft Word, with high proficiency and demonstrates ERP knowledge, with SAP functional skills preferred.</p><br> <p>• <strong>Time Management and Prioritization: </strong>Manages time effectively, handles multiple activities, prioritizes competing work, and completes administrative requirements within established deadlines.</p><br> <p>• <strong>Organization, Planning, and Problem Solving: </strong>Applies strong organizational, planning, problem-solving, and communication skills together with close attention to detail when coordinating administrative activities and preparing information.</p><br><br><br><u><b>Job Experience</b></u> <br><p>• <strong>Overall Working Experience: </strong>A minimum of 5 years of overall working experience is required, providing exposure to administrative services, office operations, clerical support, documentation, coordination, and organizational activities.</p><br> <p>• <strong>Relevant Functional Experience: </strong>At least 3 years of relevant working experience is required in administration or a related support function, including experience in coordinating meetings, reports, records, office requirements, and support for staff or leadership.</p><br> <p>• <strong>GCC Experience: </strong>A minimum of 2 years of GCC working experience is considered an advantage.</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Resilience<br>Quality_321977507<br>Leadership_321977503<br>Clerical Documentation Tools L2<br>Calendar Maintenance L2<br>Document &amp; Record Control L2<br>Travel Arrangements L2<br>Administrative Document Design L2<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Business Administration or any related field<br><br><br><br> </div>

<p>Manage individual and group reservations via phone, email, and other channels. Record, modify, and cancel reservations in the hotel system. Verify availability, rates, sales conditions, and cancellation policies. Respond to customer inquiries and advise them on their choices. Ensure follow-up on reservations until the client's arrival. Coordinate with reception, sales, revenue management, and accommodation departments. Ensure the accuracy of entered information and adherence to procedures. Identify upselling opportunities: room categories, services, offers, etc. Manage special requests and contribute to customer satisfaction and loyalty. Ensure follow-up on files, payments, guarantees, and rate conditions. Participate in optimizing the hotel's occupancy rate and revenue.</p><p><strong>Desired Candidate Profile</strong></p><p>Training in hotel management, tourism, or a similar field. Good command of IT tools and ideally a hotel management software (OPERA PMS). Experience in the hotel sector required. Fluency in foreign languages (English, French).</p>

<p>Responding to phone calls, emails, and chat messages. Quickly and efficiently resolving customer issues. Processing returns, exchanges, and customer complaints. Keeping records of each interaction with customers. Updating customer information in the CRM system. Collecting and forwarding customer feedback to relevant departments. Informing customers about the status of their inquiries.</p><p><strong>Desired Candidate Profile</strong></p><p>Excellent oral and written communication skills for French, English and Arabic languages. Ability to conduct dialogue politely and professionally. Ability to work with large volumes of information. Attention to detail and accuracy in documentation. Proficiency in PC and basic office programs. Skills in working with CRM systems and other specialized software.</p>

<p>Responding to phone calls, emails, and chat messages. Quickly and efficiently resolving customer issues. Processing returns, exchanges, and customer complaints. Keeping records of each interaction with customers. Updating customer information in the CRM system. Collecting and forwarding customer feedback to relevant departments. Informing customers about the status of their inquiries.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent oral and written communication skills for French, English and Arabic languages.</li><li>Ability to conduct dialogue politely and professionally.</li><li>Ability to work with large volumes of information.</li><li>Attention to detail and accuracy in documentation.</li><li>Proficiency in PC and basic office programs.</li><li>Skills in working with CRM systems and other specialized software.</li></ul>

<p><strong>POSITION SUMMARY</strong></p> <p></p> <p>Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.</p> <p></p> <p>Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p></p> <p></p> <p><br></p>

<p>POSITION SUMMARY Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><b style="font-size: 11px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities and activitie</font></font></font></font></b></p> <ul> <li> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Computer systems administration</font></font></b> </li> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Install, configure and administer physical and virtual servers.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Administer Windows Server and/or Linux operating systems.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage user accounts, groups, access rights and security policies.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Administer directory services, including Active Directory, when this technology is used.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the updates of systems and applications.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise IT resources and anticipate capacity needs.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure preventive and corrective maintenance of the infrastructure.</font></font></li> </ul> <li> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Network and connection administration</font></font></b> </li> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Install, configure and administer network equipment: switches, routers, firewalls and Wi-Fi access points.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the operation of local area networks (LAN) and wide area networks (WAN).</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Administer VLANs, routing, DHCP, DNS and filtering rules.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor internet connections and links between the four centers.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Set up secure VPNs between sites as needed.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diagnose and resolve incidents related to network connectivity and performance.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate with telecom operators the handling of incidents and the restoration of services.</font></font></li> </ul> <li> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Telephone and Contact Center solution administration</font></font></b> </li> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the installation and administration of the IP telephony and call distribution platform.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure, according to the assigned scope, the monitoring of IP-PBX, ACD, IVR solutions and call monitoring tools.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure connectivity between the telephone advisor workstations, the servers and the Contact Center platform.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Check the quality of voice communications: latency, jitter and packet loss.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the configuration of telephone sets, headsets and user terminals.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure technical coordination with the Contact Center solution integrator.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the resolution of incidents affecting incoming calls, outgoing calls and recordings, according to the permissions granted.</font></font></li> </ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Information security and data protection</font></font></li> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Apply the information systems security policy.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Administer firewalls, antivirus software, and workstation and server protection solutions.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Control access to systems and apply the principle of least privilege.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Implement measures to protect against unauthorized access.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the confidentiality of call recordings and customer data.</font></font></li></ul></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's or Master's degree in computer science, systems and networks, telecommunications or equivalent field.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A professional certification is an asset.</font></font></li> </ul> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Professional experience:</font></font></b> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired experience of three to five years in systems and network administration.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in a Contact Center, call center or multi-site infrastructure is a significant advantage.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in IP telephony and high availability infrastructure management is desirable.</font></font></li> </ul>

<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p> </p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> <p><br></p>

<p>POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards.</p><p>Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: No related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p>

<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.</p> <p> </p> <p>Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. </i> </p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contact customers to confirm their orders. Verify order information and customer contact details. Confirm addresses, quantities, and delivery methods. Follow up as needed if there is no response. Update the information in the tracking system.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent telephone manner and communication skills. Dynamic, serious, punctual and organized. Good listening and persuasion skills.</font></font></p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.</p> <p> </p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year of related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>

<p>Definition and steering of security strategy: Update the Information Systems Security Policy (PSSI). Define and maintain security plans: incident management, backups, disaster recovery/business continuity, etc. Integrate security requirements from the design phase of IT projects. Define and monitor the organization's overall cybersecurity strategy.</p><p>Governance and compliance: Ensure compliance with applicable regulatory requirements, particularly Law No. 18-07 relating to the protection of individuals in the processing of personal data. Coordinate internal and external security audits. Monitor security indicators and dashboards. Identify and track corrective actions resulting from audits and controls.</p><p>Protection of systems and data: Lead access and authorization management. Supervise vulnerability and security update management. Deploy and maintain technical security solutions. Monitor network traffic and logs. Detect and analyze abnormal security behaviors and events.</p><p>Security incident management: Supervise the detection, analysis, response, and reporting of security incidents. Establish an IS security crisis unit and define incident response scenarios. Ensure incident traceability and follow-up on corrective actions. Conduct lessons learned (RETEX) and implement improvement measures.</p><p>Awareness and training: Raise user awareness of good cybersecurity practices. Organize information security awareness campaigns. Train and support IT teams on operational cybersecurity best practices.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>