UI developer Jobs - Alger Algeria
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<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare and set up the dining room before opening. Greet and seat customers courteously. Present menus and advise customers on food and drinks. Take orders and relay them to the kitchen or bar. Serve food and drinks according to the establishment's standards. Ensure customer satisfaction and respond to their requests. Clear, clean, and reset tables. Participate in cleaning and tidying the dining room and equipment. Adhere to hygiene and food safety regulations and internal procedures. Work in coordination with the kitchen, bar, and other team members.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advanced vocational diploma in hospitality or catering, or equivalent qualification. Minimum 5 years of experience in the restaurant industry. Proven experience in front-of-house service, ideally as a head waiter. Technical skills: Mastery of table service techniques. Good knowledge of hygiene regulations (HACCP). Knowledge of food and beverages. Proficiency in using order-taking and cash register systems. Soft skills: Excellent customer service and hospitality skills. Professional appearance. Courtesy and discretion. Organization and attention to detail. Team spirit. Stress management. Good communication skills.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Create photo, video, and graphic content (Reels, Stories, TikTok, Shorts, etc.). Manage and develop our social media presence (Facebook, Instagram, LinkedIn, TikTok, and YouTube). Develop the monthly editorial calendar and organize publications. Design and manage advertising campaigns (Meta Ads, Google Ads, etc.). Promote our professional training programs and highlight the successes of our students. Showcase our products, equipment, and industrial solutions through engaging content. Cover our training programs, events, and trade shows. Monitor campaign performance and propose improvements. Generate innovative ideas to increase visibility and attract new clients.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Degree in Marketing, Communication, Digital Marketing, or Multimedia. Experience in content creation and social media management. Proficiency in Canva, CapCut, Adobe Premiere Pro, Photoshop, or equivalent software. Good knowledge of MetaBusiness Suite, Google Ads, and LinkedIn. Creative, organized, autonomous, and results-oriented. Comfortable in front of the camera and excellent communication skills. Work location: Birtouta, Algiers. Hours: Full-time. Required experience: 1-3 years (or entry-level candidates accepted with an excellent portfolio). If you meet these requirements, please send your CV by clicking on the "Apply" tab in Algiers, Birtouta.</font></font></p>
<p>Supervising the cleanliness and presentation of rooms and floors, ensuring room availability according to Sofitel standards and operational priorities, under the responsibility of the Housekeeping Manager.</p><p><b>Main Missions:</b></p><ul><li>Contribute to the implementation of cleaning and room control SOPs.</li><li>Participate in the deep cleaning of rooms and floors.</li><li>Contribute to final room inspections before opening.</li><li>Participate in defining floor team schedules.</li><li>Supervise the work of Floor Attendants.</li><li>Control and inspect rooms before returning them to Vacant Clean Inspected (VCI) status.</li><li>Prioritize rooms according to VIP / Suites / early arrival logic.</li><li>Manage linen and amenity stocks in their sector on the offices.</li><li>Coordinate with the Front Office for real-time room status monitoring.</li><li>Report any technical anomalies to Maintenance.</li><li>Train, supervise, and evaluate Floor Attendants.</li><li>Manage customer complaints according to Sofitel models.</li><li>Participate in compliance with and implementation of Sofitel standards and procedures.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Diploma in hotel management or equivalent, desired.</p><p>Proven experience (minimum 2-3 years) in housekeeping, ideally in a luxury hotel.</p><p>Proficiency in French and Arabic; English desired.</p><p>Proficiency in a PMS (OPERA appreciated).</p><p>Leadership, rigor, attention to detail, and organizational skills.</p><p>Responsiveness and ability to manage priorities during periods of high occupancy.</p>
<p><b>JOB SUMMARY</b> Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p><p>Managing Spa Sales and Marketing Strategy</p><p>Identifies and recommends new products and product enhancements to remain competitive in the market. Creates and coordinating special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation. Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events. Ensures spa services are included in all property-related marketing and advertising.</p><p>Managing Spa Operations and Budgets</p><p>Selects vendors for spa retail operations and managing contract agreements. Oversees retail product research, product selection and purchasing, product display. Manages supply inventories and purchasing control, including uniforms. Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded. Maintains cleanliness of spa and related areas and equipment.</p><p>Managing Spa Revenue Management Strategy</p><p>Monitors and Manages the payroll function. Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.</p><p>Providing and Ensuring Exceptional Customer Service</p><p>Investigates reports and follows-up on guest incidents. Ensures corrective measures are implemented to prevent a reoccurrence. Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Observes service behaviors of employees and provides feedback to individuals and/or managers. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Strives to improve service performance.</p><p>Conducting Human Resources Activities</p><p>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists employees based on their individual strengths, development needs, career aspirations and abilities. Establishes and maintains open, collaborative relationships with employees and Ensuring employees do the same within the team. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Brings issues to the attention of Human Resources as necessary. Manages employee progressive discipline procedures for areas of responsibility. Ensures property policing are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supporting the Peer Review Process. Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicating expectations, recognizes performance, and produces desired business results.</p><p><strong>Desired Candidate Profile</strong></p><p>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main duties: Operate a crane and handle loads. Responsibilities: Perform pre-shift checks on the lifting equipment (unlocking, stabilizing, etc.) and inspect the equipment. Access the cab, test transmission systems, and prepare the crane for operation. Operate the crane, position the pulley block, and sling loads. Lift and distribute loads to various locations. Inspect the crane, identify malfunctions, and report them to the supervisor. Put the crane into out-of-service mode and perform end-of-shift safety procedures (power supply, etc.).</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Regarding QHSE (Quality, Health, Safety, and Environment): Comply with the general safety instructions and rules in force within the Company and on the Project site. Apply the procedures and rules dictated within the framework of the Integrated Management System. Wear appropriate collective and individual protective equipment (CPE and PPE) at the project level. Comply with the safety instructions formulated by the manufacturer, contained in the equipment or machinery user manual. Check the condition of the equipment to ensure the absence of any defects that could compromise safety and/or the environment and report any anomalies observed. Maintain equipment after each use, check for and report any leaks (water, fuel, oil) to avoid waste and environmental pollution. Operate, handle, and use equipment professionally and with caution. and in strict compliance with safety rules.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Entry requirements: General education: 3AS. Vocational training: Construction equipment operator training. Professional experience: 3 years.</font></font></p><p></p></section>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To provide a personalized and proactive concierge service, to guide and support clients throughout their stay, and to contribute to bringing the art of hospitality to life, under the responsibility of the Head Concierge.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in training on the standards of the Sofitel concierge service.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to building the address book and network of local partners.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in external booking tools and internal concierge procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the preparation of customer information materials (address guide, local sales pitch).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Welcoming and guiding customers, responding to their requests for information.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organize reservations (restaurants, excursions, transport, shows) and respond to special requests.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing customer mail, messages and parcels.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate with the baggage handler and valet for the handling of clients and their belongings.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide personalized follow-up for VIP and long-stay requests in conjunction with the Front Office.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain relationships with external partners (restaurants, transport, culture, excursions).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To contribute to the rapid resolution of any problem encountered by the client.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diploma in hospitality or tourism.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 2 years experience in concierge services or customer relations, ideally in a luxury hotel.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of French and Arabic; fluent English essential.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of Algiers and its region (culture, restaurants, leisure).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of service, discretion, impeccable presentation.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">R: activity, autonomy and initiative.</font></font></li></ul>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: Supervise the cleanliness and presentation of guest rooms and floors, ensuring room availability according to Sofitel standards and operational priorities, under the supervision of the Housekeeping Manager. Main Responsibilities: Contribute to the implementation of Standard Operating Procedures (SOPs) for cleaning and room inspections. Participate in deep cleaning of guest rooms and floors. Contribute to final room inspections before opening. Participate in defining the floor team schedules. Supervise the work of the Floor Attendants. Check and inspect rooms before they are returned to Vacant Clean Inspected (VCI) status. Prioritize rooms according to VIP/Suite/early arrivals. Manage linen and amenity stocks for your area in the service areas. Coordinate with the Front Office to monitor room status in real time. Report any technical issues to Maintenance. Train, mentor, and evaluate the Floor Attendants. Manage customer complaints according to Sofitel models. Participate in ensuring compliance with Sofitel standards and procedures.</font></font></p><p><strong>Desired Candidate Profile</strong></p><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired Profile:</font></font></h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diploma in hospitality or equivalent preferred.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Confirmed experience (2 to 3 years minimum) in housekeeping, ideally in a luxury hotel.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of French and Arabic; English desired.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastering a PMS (OPERA appr ci).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Leadership, rigor, attention to detail and organization.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Responsiveness and ability to manage priorities during periods of high activity.</font></font></li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> About the role </p>
<p>
</p><p>In this role, you will be part of our growing and international engineering team, working with a high-quality code base and the latest tools, where you will promote your skills to be an expert in complex backend development, including microservices architecture, using Node.js ,. You will own and build large scale backend systems and micro-services. You will design, develop, and deliver powerful server-side applications in a highly dynamic environment, where root cause analysis and rapid problem-solving are required.</p>
<p></p>
<p> About your role as Senior Back-end Engineer </p>
<p>
</p><ul>
<li>Build robust and scalable software in Node js.</li>
<li>Design and create (micro)services and system architecture for projects, and contribute and provide feedback to other team members</li>
<li>Help improve existing code quality through writing unit tests, automation and performing code reviews</li>
<li>Participate in brainstorming sessions and contribute ideas to our technology, algorithms and products</li>
<li>Work with the engineering and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution</li>
<li>Dive into difficult problems and successfully deliver results on schedule</li>
</ul>
<p></p>
<p> About your experience </p>
<p>
</p><ul>
<li>BSc/MSc in Engineering, Computer Science or relevant field.</li>
<li>Minimum 4 years of experience in a similar role</li>
<li>Demonstrated ability to prioritize, self-start, contribute under pressure and meet tight deadlines</li>
<li>Highly organized, creative and critical thinker</li>
<li>Comfortable working in an entrepreneurial environment</li>
<li>Solid OOP and software design knowledge you should know how to create software that is extensible, reusable and meets desired architectural objectives</li>
</ul>
<p><strong>Must have technical skills:</strong></p>
<ul>
<li>Language: Node.Js.</li>
<li>Database: Mongodb or other.</li>
<li>Framework: Express.js & Nest j.s.</li>
<li>Web architecture: Rest and restful APIs, micro-services</li>
<li>Master source version control: GIT</li>
<li>Containers: Docker, kubernetes</li>
<li>Caching, Redis server</li>
<li>Web load balancing</li>
<li>Scaling</li>
<li>OS administration</li>
<li>Encryption : https//, digital signing</li>
</ul>
<p></p>
<p> Why you should join Yassir </p>
<p>
</p><ul>
<li> You will be part of one of the first Algerian startups to go through the Y Combinator program and one of the fastest-growing tech companies in North Africa. We are current in +60 cities (Algeria, Tunisia, Morocco, and Senegal)</li>
<li> Attractive salary and you even get a stake in the company</li>
<li> Subsidized public transit pass</li>
<li>Have a lasting impact on our company's culture</li>
<li> Perfect timing with renowned investors to build something great</li>
<li> Extremely steep learning curve with own responsibility and intensive guidance</li>
<li>Make a real impact on the world by helping us bring affordable financial and on-demand services to millions of Africans</li>
</ul>
<p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p></p><ul>
<li>BSc/MSc in Engineering, Computer Science or relevant field.</li>
<li>Minimum 4 years of experience in a similar role</li>
<li>Demonstrated ability to prioritize, self-start, contribute under pressure and meet tight deadlines</li>
<li>Highly organized, creative and critical thinker</li>
<li>Comfortable working in an entrepreneurial environment</li>
<li>Solid OOP and software design knowledge you should know how to create software that is extensible, reusable and meets desired architectural objectives</li>
</ul><p></p><p></p></section>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main duties: Operate a crane and handle loads. Responsibilities: Identify and report any risks that could compromise the performance of duties to your superiors, and implement appropriate actions in accordance with guidelines. Perform pre-shift checks on the lifting equipment (unblocking, stabilization, etc.) and inspect the equipment. Access the cab, test transmission systems, and prepare the crane for operation. Operate the crane, position the pulley block, and sling loads. Lift and distribute loads to different locations. Inspect the crane, identify malfunctions, and report them to the supervisor. Decommission the crane and perform end-of-shift safety procedures (power supply, etc.). Regarding QHSE: Respect the general safety instructions and rules in force within the Company and on the Project site. Apply the procedures and rules dictated within the Integrated Management System. Wear appropriate collective and individual protective equipment (CPE and PPE) at the project level. Respect the safety instructions formulated by the manufacturer, contained in the equipment or machinery user manual. Check the condition of the equipment to ensure the absence of any defects that could compromise safety and/or the environment and report any anomalies observed. Maintain equipment after each use, check for and report any leaks (water, fuel, oil, etc.) to avoid waste and environmental pollution. Operate, handle, and use equipment professionally, carefully, and in strict compliance with safety regulations. Report any malfunctions or relevant information related to the activity to your supervisor. Immediate availability required. If you meet these requirements, please send your CV by clicking on the "Apply" tab in Algiers.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">General education: 3AS. Professional training: Heavy equipment operator training. Professional experience: 5 years.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main duties: To operate a crane and to ensure the handling of loads.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Duties and Responsibilities: Identify and report any risks that could compromise the performance of your duties to your superiors, and implement appropriate actions in accordance with established guidelines. Perform pre-shift checks on the lifting equipment (unblocking, stabilization, etc.) and inspect the equipment. Access the cab, test transmission systems, and prepare the crane for operation. Operate the crane, position the pulley block, and sling loads. Lift and distribute loads to various locations. Inspect the crane, identify any malfunctions, and report them to the supervisor. Decommission the crane and perform end-of-shift safety procedures (power supply, etc.).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In terms of QHSE (Quality, Health, Safety, and Environment): Comply with the general safety instructions and rules in force within the Company and on the Project site. Apply the procedures and rules dictated within the framework of the Integrated Management System. Wear appropriate collective and individual protective equipment (CPE and PPE) at the project level. Comply with the safety instructions formulated by the manufacturer, contained in the equipment or machinery user manual. Check the condition of the equipment to ensure the absence of any malfunction that could compromise safety and/or the environment and report any anomalies observed. Maintain equipment after each use, check for and report any leaks (water, fuel, oil, etc.) to avoid waste and environmental pollution. Operate, handle, and use equipment professionally, carefully, and in strict compliance with safety rules. Report any malfunction or relevant information related to the activity to your superiors.</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">General education: 3AS.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Professional training: Equipment operator training.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Professional experience: 5 years.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Available immediately.</font></font></li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The Rooms Division Manager is responsible for the management and coordination of all hotel accommodation-related operations, primarily including Reception, Housekeeping, and Guest Services.</font></font></p> <p><font dir="auto" ><font dir="auto" >He/She ensures a luxury customer experience, optimizes the department's operational and financial performance, while ensuring compliance with hotel and brand standards.</font></font></p> <p><strong><font dir="auto" ><font dir="auto" >Main Missions:</font></font></strong></p> <p><strong><font dir="auto" ><font dir="auto" >operational management</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Supervise all operations of the Accommodation Department.</font></font></li> <li><font dir="auto" ><font dir="auto" >To guarantee the quality of the reception, stay and departure of clients.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with service standards and operational procedures.</font></font></li> <li><font dir="auto" ><font dir="auto" >To ensure effective coordination between the different departments of the hotel.</font></font></li> <li><font dir="auto" ><font dir="auto" >Check the quality of rooms and public spaces.</font></font></li> <li><font dir="auto" ><font dir="auto" >Managing sensitive situations and customer complaints.</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Team Management</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Supervise the heads of the following departments: Front office, customer relations and Housekeeping. </font></font></li> <li><font dir="auto" ><font dir="auto" >Recruiting, training, supporting and evaluating employees.</font></font></li> <li><font dir="auto" ><font dir="auto" >Develop a service culture geared towards customer satisfaction.</font></font></li> <li><font dir="auto" ><font dir="auto" >Develop schedules and optimize team organization.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensuring the motivation and development of talent</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Administrative and financial management</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Develop and monitor the department's budget</font></font></li> <li><font dir="auto" ><font dir="auto" >Controlling operating costs and optimizing profitability.</font></font></li> <li><font dir="auto" ><font dir="auto" >Analyze performance indicators (occupancy, customer satisfaction, productivity, costs).</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in the revenue management strategy in coordination with the teams concerned.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the monitoring of inventories and purchases related to accommodation operations.</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Customer satisfaction & quality</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >To guarantee a customer experience that meets brand standards.</font></font></li> <li><font dir="auto" ><font dir="auto" >Monitor customer satisfaction scores and implement action plans.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in quality audits and internal inspections.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with hygiene, safety and security standards.</font></font></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong><font dir="auto" ><font dir="auto" >Desired Profile</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Higher education in hospitality, tourism or management.</font></font></li> <li><font dir="auto" ><font dir="auto" >Over 10 years of experience in the hotel industry and a minimum of 4 years in a similar position.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent knowledge of hotel operations.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of hotel management tools and software.</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of the standards of international luxury hotel chains.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent command of French and English, any other language mastery would be an asset.</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Required skills</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Leadership and team management</font></font></li> <li><font dir="auto" ><font dir="auto" >Customer service orientation</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent organizational skills</font></font></li> <li><font dir="auto" ><font dir="auto" >Operational and financial management</font></font></li> <li><font dir="auto" ><font dir="auto" >Communication and diplomacy</font></font></li> <li><font dir="auto" ><font dir="auto" >Analytical and decision-making skills</font></font></li> <li><font dir="auto" ><font dir="auto" >Managing priorities and stress</font></font></li> </ul><p></p></section>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: The Concierge embodies excellence in guest service by organizing and overseeing all concierge services (reception, luggage handling, transportation, reservations, recommendations) and establishing the operational structure of this service for the hotel's opening. Main Responsibilities: Participate in the recruitment and training of the concierge team (concierges, bellhops, valets). Implement concierge SOPs (reception, luggage handling, transportation, external reservations) in accordance with Sofitel standards. Build and maintain a network of local partners (restaurants, transportation, cultural activities, excursions, spa) beneficial to guests. Prepare informational materials (address guide, concierge handbook, local marketing materials). Participate in defining uniform and presentation standards for the team. Supervise guest reception, luggage handling, and personalized assistance. Organize reservations (restaurants, shows, excursions, transportation) and respond to special requests. Guarantee proactive and personalized service, consistent with the Sofitel brand promise. Manage team schedules and ensure adequate coverage for arrivals and departures. Maintain relationships with external partners and negotiate the best terms for clients. Follow up on client requests (VIPs, extended stays) in conjunction with the Front Office and Management. Train, supervise, and evaluate the concierge team. Contribute to client loyalty through memorable and tailored service.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">PROFILE SOUGHT: Degree in hospitality or tourism; membership in Les Clefs d'Or highly valued. Proven experience (minimum 5 years) in concierge services, ideally in luxury hotels. Experience in hotel pre-openings is a plus. Fluency in French and Arabic; fluent English essential. Excellent knowledge of the destination (Algiers and surrounding areas) and its cultural/tourist offerings. Strong local professional network (restaurants, transportation, leisure, culture). Strong sense of service, discretion, elegance, and creativity in resolving client requests. Availability, responsiveness, and composure in all circumstances.</font></font></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" ><b>Main tasks:</b></font></font></p><p><font dir="auto" ><font dir="auto" >Operating a crane and handling loads</font></font></p><p><font dir="auto" ><font dir="auto" >Duties (tasks and responsibilities)</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Perform the pre-operation checks on the lifting equipment (unblocking, stabilization, etc.) and check the condition of the equipment.</font></font></li><li><font dir="auto" ><font dir="auto" >Access the cab, perform transmission system tests, ... and put the crane into working order</font></font></li><li><font dir="auto" ><font dir="auto" >Maneuver the crane, position the pulley block and sling the loads</font></font></li><li><font dir="auto" ><font dir="auto" >Lifting and distributing loads in different locations</font></font></li><li><font dir="auto" ><font dir="auto" >Check the condition of the crane, identify any malfunctions and report them to the Manager</font></font></li><li><font dir="auto" ><font dir="auto" >Put the crane in out-of-service mode and perform the end-of-shift safety procedures (electrical power supply, etc.).</font></font></li></ul><p><font dir="auto" ><font dir="auto" >En mati re de QHSE</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Respect the general safety instructions and rules in force within the Company and on the Project site;</font></font></li><li><font dir="auto" ><font dir="auto" >Apply the procedures and rules dictated within the framework of the Integrated Management System;</font></font></li><li><font dir="auto" ><font dir="auto" >Wear appropriate collective and individual protective equipment (CPE and PPE) at the project level;</font></font></li><li><font dir="auto" ><font dir="auto" >Follow the safety instructions provided by the manufacturer, contained in the equipment or machine's user manual;</font></font></li><li><font dir="auto" ><font dir="auto" >Checks the condition of the equipment to ensure the absence of any failure that could harm safety and/or the environment and reports any anomalies observed;</font></font></li><li><font dir="auto" ><font dir="auto" >Maintain your equipment after each use, check and report any leaks (water, fuel, oils) to avoid waste and environmental pollution.</font></font></li><li><font dir="auto" ><font dir="auto" >To operate, handle and use equipment professionally, carefully, and in strict compliance with safety rules;</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >General training: 3AS</font></font></li><li><font dir="auto" ><font dir="auto" >Vocational training: Heavy equipment operator training</font></font></li><li><font dir="auto" ><font dir="auto" >Professional experience: 3 years</font></font></li><li><font dir="auto" ><font dir="auto" >Availability: Immediate</font></font></li></ul><p></p></section>
<p><b>POSITION SUMMARY</b></p><p><br></p><p> Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: No related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p>
<p>Il/Elle incarne l'excellence du service auprès des clients, en organisant et supervisant l'ensemble des prestations de conciergerie (accueil, bagagerie, transport, réservations, recommandations), et en mettant en place l'organisation de ce service pour l'ouverture de l'hôtel.</p><p>Missions Principales :</p><ul><li>Participer au recrutement et à la formation de l' équipe de conciergerie (concierges, bagagistes, voituriers).</li><li>Mettre en place les SOP de conciergerie (accueil, bagagerie, transport, réservations externes) conformes aux standards Sofitel.</li><li>Construire et entretenir un réseau de partenaires locaux (restaurants, transport, culture, excursions, spa) utile aux clients.</li><li>Préparer les supports d'information (guide des adresses, carnet du concierge, argumentaire local).</li><li>Participer à la définition des standards d'uniforme et de présentation de l'équipe.</li><li>Superviser l'accueil, la prise en charge des bagages et l'assistance personnalisée aux clients.</li><li>Organiser les réservations (restaurants, spectacles, excursions, transport) et répondre aux demandes spéciales.</li><li>Garantir un service anticipé et personnalisé, en cohérence avec la promesse de la marque Sofitel.</li><li>Gérer les plannings de l'équipe et assurer une couverture adaptée aux arrivées/départs.</li><li>Entretenir les relations avec les partenaires externes et négocier les meilleures conditions pour les clients.</li><li>Assurer le suivi des demandes clients (VIP, longs séjours) en lien avec le Front Office et la Direction.</li><li>Former, encadrer et évaluer l'équipe de conciergerie.</li><li>Contribuer à la fidélisation des clients par un service mémorable et sur-mesure.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Diplôme en hôtellerie ou tourisme; affiliation aux Clefs d’Or très appréciée.</p><p>Expérience confirmée (5 ans minimum) en conciergerie, idéalement en hôtel de luxe.</p><p>Expérience en pré-ouverture d’hôtel appréciée.</p><p>Maîtrise du français et de l’arabe ; anglais courant indispensable.</p><p>Excellente connaissance de la destination (Alger, et environs) et de son offre culturelle/touristique.</p><p>Réseau professionnel local solide (restaurants, transport, loisirs, culture).</p><p>Sens aigu du service, discrétion, élégance et créativité dans la résolution des demandes clients.</p><p>Disponibilité, réactivité et calme en toutes circonstances.</p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Join a hotel that's part of the Accor network, a group that brings together more than 5,500 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Here, we believe in you and what you bring to the table. Opportunities for growth and development abound. Every project, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Reservation Agent is responsible for processing reservation requests for the Sofitel Thalassa Algiers Club des Pins. They ensure the sale of hotel rooms and services in accordance with Sofitel standards, while guaranteeing a seamless, personalized, and high-quality customer experience. They contribute to optimizing revenue by applying sales techniques and adhering to established pricing strategies.</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Process booking requests via phone, email and other channels</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Enter and modify reservations in the PMS system (Opera or other)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Verify the accuracy of the information (prices, segments, customer profiles, conditions)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure rigorous monitoring of client files</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Responding to inquiries regarding hotel services</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Present current offers and promotions</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Adhere to the pricing strategies communicated by Revenue Management</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to optimizing the conversion rate</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To offer a professional and warm welcome at every interaction</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring a service that meets Sofitel standards</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing specific customer requests (VIP, preferences, special occasions)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Handle simple complaints and escalate them to the supervisor</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communicating important information to other departments</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure proper communication of instructions between shifts</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in team briefings and meetings</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain a professional and neat appearance</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Adhere to internal procedures and quality standards</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring the confidentiality of customer data</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Graduate in hospitality/tourism preferred</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Previous experience in reservations, front office or customer relations preferred</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in 4* or 5* hotels is a plus</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluency in French and English</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of computer tools (Word, Excel, Outlook)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of a hotel PMS (ideally Opera)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of booking channels (OTA, corporate, leisure)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer service orientation</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good oral and written communication</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organization and rigor</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Attention to detail</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to work in a team</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Dynamism and responsiveness</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business acumen</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Neat presentation</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Politeness and professionalism</font></font></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Participate in defining the strategy and objectives for IT development. Ensure the organization, monitoring, and validation of IT developments. Implement development projects based on user needs. Manage the IT department's budget: ensure control of budgets related to information system upgrades. Plan department activities and ensure adherence to schedules. Install, maintain, and secure the operating and information system. Define the maintenance policy for the computer fleet. Supervise the purchase of IT equipment and software according to expressed needs. Supervise the information network infrastructure and guarantee its operation and security. Define the standards for databases, tools, systems, and networks. Plan maintenance schedules. Define information system quality and security procedures. Identify and address employee needs. Define all internal communication methods necessary for the implementation of new IT projects. Stay informed about technological developments and proactively propose solutions to management. ERP implementation.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Master's degree (or equivalent) in Computer Science. </font></font><br><font dir="auto" ><font dir="auto" >Minimum of 5 years of experience in a similar role. </font></font><br><font dir="auto" ><font dir="auto" >Excellent knowledge of applications and technologies. Thorough </font></font><br><font dir="auto" ><font dir="auto" >understanding of security standards and current cybersecurity risks. </font></font><br><font dir="auto" ><font dir="auto" >Proficient in multi-project management methodologies. </font></font><br><font dir="auto" ><font dir="auto" >Strong interpersonal and listening skills. </font></font><br><font dir="auto" ><font dir="auto" >Proactive and innovative. </font></font><br><font dir="auto" ><font dir="auto" >Excellent written and verbal communication skills. </font></font><br><font dir="auto" ><font dir="auto" >Fluency in technical English.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Application Support Engineer</b></font></font></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Incident Management and Resolution (Levels 1 & 2)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Support: Receiving, analyzing and prioritizing requests and incidents reported by users (via our ticketing tool).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diagnostic & Investigation: Investigate complex anomalies by analyzing application behavior, reproducing bugs, and inspecting logs if necessary.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">R solution: To provide users with clear, precise answers and workarounds.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Escalation and Technical Collaboration</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bug qualification: Document unresolved incidents at your level in an ultra-precise manner (reproduction steps, logs, impacts) to transmit them to the development team.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow-up: Ensure follow-up of fixes with the technical teams and keep the client informed of progress.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Product Interface: Working hand in hand with the Product Customer Success Manager to identify bug trends and populate the knowledge base.</font></font></p><p>Am lioration Continue & Documentation</p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge base: Write technical sheets, internal solution procedures and participate in feeding the Help Center for user self-care.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Optimization: Participate in the improvement of monitoring and support tools to gain efficiency.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Education / Experience: With higher education in Computer Science (Bac+2 Bac+5) or a passionate self-taught individual, you have a first successful experience in a similar position (Application Support, N2 Support, or Software-oriented Helpdesk Technician).</font></font></p><p>Comp tences Techniques (Soft & Tech) :</p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have a good understanding of web/SaaS architectures (APIs, HTTP requests, browser code inspection).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of NoSQL databases and log reading is a serious asset.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of tools such as Azure DevOps.</font></font></p><p>M thodologie & Posture :</p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour and analytical mind: You like to dig into a problem, formulate hypotheses and find the root cause.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer service skills and teaching ability: You know how to rephrase a complex technical problem using simple and reassuring words for the customer.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Resilience and calm: You know how to manage priorities and stress when faced with a blocked client.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">If you match this profile, please send your CV by clicking</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">on the apply tab</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The Reservation Agent is responsible for processing reservation requests for the Sofitel Thalassa Algiers Club des Pins. They ensure the sale of hotel rooms and services in accordance with Sofitel standards, while guaranteeing a seamless, personalized, and high-quality customer experience. They contribute to optimizing revenue by applying sales techniques and adhering to established pricing strategies.</font></font></p><p><font dir="auto" ><font dir="auto" >Main Missions:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Process booking requests via phone, email and other channels</font></font></li><li><font dir="auto" ><font dir="auto" >Enter and modify reservations in the PMS system (Opera or other)</font></font></li><li><font dir="auto" ><font dir="auto" >Verify the accuracy of the information (prices, segments, customer profiles, conditions)</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure rigorous monitoring of client files</font></font></li><li><font dir="auto" ><font dir="auto" >Responding to inquiries regarding hotel services</font></font></li><li><font dir="auto" ><font dir="auto" >Present current offers and promotions</font></font></li><li><font dir="auto" ><font dir="auto" >Adhere to the pricing strategies communicated by Revenue Management</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to optimizing the conversion rate</font></font></li><li><font dir="auto" ><font dir="auto" >To offer a professional and warm welcome at every interaction</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring a service that meets Sofitel standards</font></font></li><li><font dir="auto" ><font dir="auto" >Managing specific customer requests (VIP, preferences, special occasions)</font></font></li><li><font dir="auto" ><font dir="auto" >Handle simple complaints and escalate them to the supervisor</font></font></li><li><font dir="auto" ><font dir="auto" >Communicating important information to other departments</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure proper communication of instructions between shifts</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in team briefings and meetings</font></font></li><li><font dir="auto" ><font dir="auto" >Maintain a professional and neat appearance</font></font></li><li><font dir="auto" ><font dir="auto" >Adhere to internal procedures and quality standards</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring the confidentiality of customer data</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Diploma in hospitality/tourism preferred. Previous experience in reservations, front office, or customer relations appreciated. Experience in 4- or 5-star hotels is a plus. Fluency in French and English. Good knowledge of computer tools (Word, Excel, Outlook). Knowledge of a hotel PMS (ideally Opera). Good understanding of booking channels (OTA, corporate, leisure). Customer service oriented. Excellent oral and written communication skills. Organized and meticulous. Attention to detail. Ability to work in a team. Dynamic and responsive. Sales-oriented. Professional appearance. Polite and professional.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Owns end-to-end pricing strategy across markets, leads benchmark and pricing model design, and partners with Product, Data team, and Operations to maximize revenue per trip while balancing supply-demand health. Mentors junior specialists and drives cross-functional pricing initiatives.</p><p>Core Responsibilities</p><ul><li>Design and own tarification strategy , pricing models (time, zone, events, elasticity)</li><li>Lead A/B price experiments from hypothesis to statistically valid conclusions</li><li>Build revenue forecasting models and scenario planning frameworks</li><li>Conduct competitive benchmarking and market-level pricing calibration</li><li>Translate pricing logic into clear product requirements for Engineering</li><li>Mentor Pricing Specialists and review their analyses before delivery</li><li>Present pricing strategy (Mobility & LMD) and results to senior leadership, daily, weekly, monthly,..)</li></ul><p>Required Skills</p><ul><li>Data analysis</li><li>Price Elasticity Modeling</li><li>Revenue Optimization</li><li>Looker / Tableau / Data Studio /BI/ Advanced Excel</li><li>Stakeholder Communication</li><li>Marketplace Dynamics</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>3+ years in pricing, revenue management, or quantitative analytics</li><li>Degree in Economics, Statistics, Mathematics, or Data science (Master's preferred)</li><li>Prior experience in ride-hailing, e-commerce, or marketplace platforms</li><li>Track record of leading cross-functional projects end-to-end</li></ul><p></p></section>