House gard Jobs

<p><font dir="auto" ><font dir="auto" >To provide a personalized and proactive concierge service, to guide and support clients throughout their stay, and to contribute to bringing the art of hospitality to life, under the responsibility of the Head Concierge.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Diploma in hospitality or tourism. Minimum 2 years' experience in concierge or customer relations, ideally in a luxury hotel. Fluency in French and Arabic; fluent English essential. Good knowledge of Algiers and the surrounding region (culture, restaurants, leisure activities). Excellent customer service skills, discretion, and impeccable presentation. Proactive, independent, and resourceful.</font></font></p>

<p><font dir="auto" ><font dir="auto" >To provide a personalized and proactive concierge service, to guide and support clients throughout their stay, and to contribute to bringing the art of hospitality to life, under the responsibility of the Head Concierge.</font></font></p><p><font dir="auto" ><font dir="auto" >Main Missions:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Participate in training on the standards of the Sofitel concierge service.</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to building the address book and network of local partners.</font></font></li><li><font dir="auto" ><font dir="auto" >Training in external booking tools and internal concierge procedures.</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in the preparation of customer information materials (address guide, local sales pitch).</font></font></li><li><font dir="auto" ><font dir="auto" >Welcoming and guiding customers, responding to their requests for information.</font></font></li><li><font dir="auto" ><font dir="auto" >Organize reservations (restaurants, excursions, transport, shows) and respond to special requests.</font></font></li><li><font dir="auto" ><font dir="auto" >Managing customer mail, messages and parcels.</font></font></li><li><font dir="auto" ><font dir="auto" >Coordinate with the baggage handler and valet for the handling of clients and their belongings.</font></font></li><li><font dir="auto" ><font dir="auto" >Provide personalized follow-up for VIP and long-stay requests in conjunction with the Front Office.</font></font></li><li><font dir="auto" ><font dir="auto" >Maintain relationships with external partners (restaurants, transport, culture, excursions).</font></font></li><li><font dir="auto" ><font dir="auto" >To contribute to the rapid resolution of any problem encountered by the client.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" ><font dir="auto" >Diploma in hospitality or tourism.</font></font></li><li><font dir="auto" ><font dir="auto" >Minimum 2 years experience in concierge services or customer relations, ideally in a luxury hotel.</font></font></li><li><font dir="auto" ><font dir="auto" >Mastery of French and Arabic; fluent English essential.</font></font></li><li><font dir="auto" ><font dir="auto" >Good knowledge of Algiers and its region (culture, restaurants, leisure).</font></font></li><li><font dir="auto" ><font dir="auto" >Sense of service, discretion, impeccable presentation.</font></font></li><li><font dir="auto" ><font dir="auto" >R: activity, autonomy and initiative.</font></font></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Assurer un service de conciergerie personnalisé et anticipé, orienter et accompagner les clients tout au long de leur séjour, et contribuer à faire vivre l'art de recevoir , sous la responsabilité du Chef Concierge.</p><br><p><strong>Missions Principales:</strong></p><br><ul><li>Participer à la formation aux standards du service de la conciergerie Sofitel.</li><li>Contribuer à la construction du carnet d'adresses et du réseau de partenaires locaux.</li><li>Se former aux outils de réservation externes et aux procédures internes de conciergerie.</li><li>Participer à la préparation des supports d'information clients (guide des adresses, argumentaire local).</li><li>Accueillir et orienter les clients, répondre à leurs demandes d'information.</li><li>Organiser les réservations (restaurants, excursions, transport, spectacles) et répondre aux demandes spéciales.</li><li>Gérer le courrier, les messages et colis des clients.</li><li>Coordonner avec le bagagiste et le voiturier pour la prise en charge des clients et de leurs effets.</li><li>Assurer le suivi personnalisé des demandes VIP et longs séjours en lien avec le Front Office.</li><li>Entretenir les relations avec les partenaires externes (restaurants, transport, culture, excursions).</li><li>Contribuer à la résolution rapide de toute problématique rencontrée par le client.</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché :</strong></p><br><ul><li>Diplôme en hôtellerie ou tourisme.</li><li>Expérience de 2 ans minimum en conciergerie ou en relation client, idéalement en hôtel de luxe.</li><li>Maîtrise du français et de l'arabe ; anglais courant indispensable.</li><li>Bonne connaissance d'Alger et de sa région (culture, restauration, loisirs).</li><li>Sens du service, discrétion, présentation impeccable.</li><li>Réactivité, autonomie et esprit d'initiative.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Missions</b></p><p>To ensure the surveillance of property and people.</p><p>Control access and conduct patrols.</p><p>Reporting and managing security incidents.</p><p><b>Profile</b></p><p>Vigilant, serious and punctual.</p><p>Good physical condition.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Vigilant, serious and punctual. Good physical condition.</p><p></p></section>

<ul> <li><font dir="auto" ><font dir="auto" >To ensure the surveillance and security of people and property.</font></font></li> <li><font dir="auto" ><font dir="auto" >Control access and conduct security patrols.</font></font></li> <li><font dir="auto" ><font dir="auto" >To anticipate risks and report any anomalies.</font></font></li> <li><font dir="auto" ><font dir="auto" >Respond to incidents in accordance with procedures.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with safety instructions.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Desired experience in a similar position.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good physical condition and a sense of vigilance.</font></font></li> <li><font dir="auto" ><font dir="auto" >Seriousness, discipline and a sense of responsibility.</font></font></li> <li><font dir="auto" ><font dir="auto" >Availability to work flexible hours if necessary</font></font></li> </ul> <p><br></p>

<ul> <li><font dir="auto" ><font dir="auto" >To provide reception, active surveillance and theft deterrence at the entrance and within the store.</font></font></li> <li><font dir="auto" ><font dir="auto" >Controlling visitor flow and ensuring compliance with safety instructions.</font></font></li> <li><font dir="auto" ><font dir="auto" >Detect suspicious behavior and intervene calmly, firmly and diplomatically in the event of an incident or attempted unauthorized marking.</font></font></li> <li><font dir="auto" ><font dir="auto" >Collaborating with the sales team to ensure a peaceful environment for customers and staff.</font></font></li> <li><font dir="auto" ><font dir="auto" >Apply the establishment's security procedures (opening/closing, alarm management).</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Proven experience in a similar role, ideally in the branded ready-to-wear or cosmetics/perfumery sector.</font></font></li> <li> <div><font dir="auto" ><font dir="auto" >Excellent presentation, customer service skills and interpersonal skills (first impression of the store for customers).</font></font></div> </li> <li><font dir="auto" ><font dir="auto" >Punctuality and adherence to procedures</font></font></li> </ul> <p><br></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Assure the cleaning of premises and offices. Maintain floors, windows, and sanitary facilities. Ensure the cleanliness of workspaces. Use cleaning products appropriately. Respect hygiene and safety instructions. Experience in cleaning and maintenance desired. Serious, organized, and punctual. Sense of hygiene and cleanliness.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Experience in cleaning and maintenance desired. Serious, organized and punctual. Sense of hygiene and cleanliness. If you correspond to this profile, please send your CV by clicking on the 'apply' tab.</p><p></p></section>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: The Concierge embodies excellence in guest service by organizing and overseeing all concierge services (reception, luggage handling, transportation, reservations, recommendations) and establishing the operational structure of this service for the hotel's opening. Main Responsibilities: Participate in the recruitment and training of the concierge team (concierges, bellhops, valets). Implement concierge SOPs (reception, luggage handling, transportation, external reservations) in accordance with Sofitel standards. Build and maintain a network of local partners (restaurants, transportation, cultural activities, excursions, spa) beneficial to guests. Prepare informational materials (address guide, concierge handbook, local marketing materials). Participate in defining uniform and presentation standards for the team. Supervise guest reception, luggage handling, and personalized assistance. Organize reservations (restaurants, shows, excursions, transportation) and respond to special requests. Guarantee proactive and personalized service, consistent with the Sofitel brand promise. Manage team schedules and ensure adequate coverage for arrivals and departures. Maintain relationships with external partners and negotiate the best terms for clients. Follow up on client requests (VIPs, extended stays) in conjunction with the Front Office and Management. Train, supervise, and evaluate the concierge team. Contribute to client loyalty through memorable and tailored service.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">PROFILE SOUGHT: Degree in hospitality or tourism; membership in Les Clefs d'Or highly valued. Proven experience (minimum 5 years) in concierge services, ideally in luxury hotels. Experience in hotel pre-openings is a plus. Fluency in French and Arabic; fluent English essential. Excellent knowledge of the destination (Algiers and surrounding areas) and its cultural/tourist offerings. Strong local professional network (restaurants, transportation, leisure, culture). Strong sense of service, discretion, elegance, and creativity in resolving client requests. Availability, responsiveness, and composure in all circumstances.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary Key Responsibilities We are seeking a highly organized, proactive, and dynamic Executive Assistant to support the Chief Executive Officer (CEO) in a fast-paced, matrixed F&amp;B organization .<br> This role requires exceptional communication skills, strong business acumen, and the ability to manage complex scheduling, relationships, and confidential information with discretion.<br> Preference will be given to candidates who have experience in a hospitality environment.<br> As the primary point of contact between the CEO and both internal and external parties, you will ensure smooth and efficient operations of the executive office.<br> At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: Competitive salary packages – aligned with market standards and experience Visa (1 year temp) &amp; Flights into the country for non-citizens Accommodation Transportation Allowance Career development &amp; Internal promotions – grow with us across departments and seasons Creative &amp; collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality &amp; entertainment concepts – gain experience in premium F&amp;B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> Executive Support Manage a complex and frequently changing calendar, including meetings, travel, and events.<br> Prepare and organize materials for meetings such as agendas, presentations, briefing notes.<br> Attend key meetings when required, take minutes, and follow up on action items.<br> Handle confidential documents and communications with the utmost discretion.<br> Communication &amp; Coordination Act as a liaison between the CEO and internal/external stakeholders across departments, regions, and levels of seniority.<br> Draft high-quality correspondence, reports, and internal communications on behalf of the CEO.<br> Ensure timely flow of information between the CEO’s office and cross-functional teams.<br> Project &amp; Stakeholder Management Assist in tracking strategic initiatives and ensure deliverables are met by relevant stakeholders.<br> Coordinate with department heads, business units, and partners in a matrix structure.<br> Support the CEO in managing logistics and documentation.<br> Travel &amp; Events Organize complex domestic and international travel itineraries, including accommodations, transport, and agendas.<br> Coordinate leadership offsites, team meetings, and corporate events.<br> Administrative Excellence Oversee expenses, approvals, and budget tracking related to the executive office.<br> Maintain filing systems, contact databases, and document archives.<br> Ad-Hoc Support Provide ad-hoc support to the CEO across operational, strategic, commercial, personal and administrative matters as required.<br> Undertake additional projects, assignments, and other cognate duties as delegated by the CEO to support the successful operation of the business.<br> Demonstrate flexibility and adaptability in responding to evolving business needs and executive priorities.<br> Requirements: Bachelor’s degree in Business Administration or Secretarial Administration.<br> 5+ years of work experience in a Food &amp; Beverage or Hospitality environment as an Executive Assistant or Front of House, Communications and Concierge role.<br> Fluent in English, Arabic is an advantage.<br> Strong understanding of matrix organizations and ability to navigate cross-functional environments.<br> Excellent verbal and written communication skills with a professional and diplomatic demeanor.<br> Proficiency in Google Workspace, and communication/project tools.<br> Ability to handle pressure, meet deadlines, and maintain confidentiality at all times.<br> High level of adaptability, discretion, and emotional intelligence.<br> About The Group: SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br></span> </div>

<p><font dir="auto" ><font dir="auto" >Job Description: Ensure the handling, transport, and storage of guests' luggage, the parking of their vehicles, and contribute to a smooth and welcoming arrival and departure, in accordance with Sofitel standards. Main Responsibilities: Participate in training on reception and luggage handling standards. Familiarize yourself with the hotel layout (rooms, floors, elevators, guest flow). Greet guests upon arrival and take charge of their luggage/vehicles. Ensure parking and prompt return of vehicles. Maintain smooth traffic flow in front of the hotel. Escort guests to their rooms and present the amenities. Ensure the transport of luggage upon departure. Manage temporary luggage storage (luggage storage) securely. Distribute mail and messages to rooms as needed. Assist the concierge during peak periods. Ensure the cleanliness and proper upkeep of the lobby and luggage storage area.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >High school diploma preferred; hotel training appreciated. Experience in luxury hotels appreciated. Valid driver's license required, several years of driving experience required. Good knowledge of French and Arabic; basic English preferred.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Responsible verifying that operations are in compliance with hygiene and food safety standards. Advises on proper food handling practices and provides food hygiene training for all new hires and trainees. Identifies key areas of risk in various food operations and takes preemptive remedial action. Provides technical advice on product labeling issues for fulfilling government requriements.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.<br>Preferred:&nbsp;<br>Environmental Health Degree or Culinary Degree<br>CORE WORK ACTIVITIES<br>Managing Hygience and Food Safety Operations<br>• Verifies compliance with Brand Standard Audit (BSA) requriements of Marriott International throughout the operations.<br>• Advises and monitors food handlers on the proper good handling practices and verifies their observance.<br>• Identifies key areas of risk in various food operations and takes preemptive remedial action.<br>• Verifies complianace with food and hygiene regulations, licensing conditions and codes of practice relating to food operations.<br>• Provides technical advice on product labeling issues for fulfilling government requirements.<br>• Provides in-house food hygiene training for all good handlers, (e.g. new hires and trainees).<br>• Handles complaints or enquiries from customers and local food sategey and health departments on food hygiene matters.<br>• Conducts and records daily kitchen inspections on the personal, environmental and food hygiene condictions and provides corrective action plans as necessary.<br>• Conducts regular vendor inspections in partnership with purchasing and culinary leadership.<br>• Conducts regular internal BSA inspections with culinary leadership and kitchen cleaning staff.<br>• Conducts regular inspections on the kitchen of kitchen equipment and verifies defects and non-conformities are remedied by the appropriate parties.<br>• Coordinates cleaning program in all F&amp;B areas (e.g., General clean), identifying trends and making recommendation for improvements.<br>• Establishes and maintains open, collaborative relationships with employees.<br>• Liases with pest control company for any pest issues and monitors pest control performance.<br>• Maintains and makes improvements to hygiene standards.<br>• Regularly reviews and refreshes the food safety standards of all food handlers withing the property.<br>• Maintains documentation on all hygiene and food safety stadards throughout the operation.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">They must ensure impeccable customer service and reception for guests from arrival to departure, oversee all reception operations, and lead the implementation of the Front Office department during the hotel's pre-opening phase. Main Responsibilities: Participate in the recruitment and training of the reception, concierge, and switchboard teams. Implement Front Office Standard Operating Procedures (check-in/check-out, complaints management, Sofitel loyalty program). Prepare emergency and security procedures applicable to the reception area. Supervise guest arrival, check-in, and check-out operations. Guarantee personalized service in accordance with Sofitel standards. Manage guest complaints and ensure follow-up until complete resolution. Optimize occupancy rates in coordination with Reservations and Revenue Management. Develop team schedules and ensure 24/7 coverage. Monitor performance indicators (customer satisfaction, upselling, waiting times). Supervise and evaluate reception teams. Manage the cash register, invoicing, and internal control procedures.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Degree in hospitality, tourism, or hotel management, or equivalent. Proven experience (minimum 5 years) in Front Office, ideally in a luxury hotel. Experience in pre-opening hotel operations is highly valued. Fluency in French and Arabic; fluent English is essential. Proficiency in PMS systems (Opera), reservation and billing tools. Knowledge of luxury service standards and hotel security procedures. Excellent interpersonal skills, leadership, diplomacy, and composure. Responsiveness and ability to work under pressure, particularly in the context of a hotel opening.</font></font></p>

<p>Il/Elle incarne l'excellence du service auprès des clients, en organisant et supervisant l'ensemble des prestations de conciergerie (accueil, bagagerie, transport, réservations, recommandations), et en mettant en place l'organisation de ce service pour l'ouverture de l'hôtel.</p><p>Missions Principales :</p><ul><li>Participer au recrutement et à la formation de l' équipe de conciergerie (concierges, bagagistes, voituriers).</li><li>Mettre en place les SOP de conciergerie (accueil, bagagerie, transport, réservations externes) conformes aux standards Sofitel.</li><li>Construire et entretenir un réseau de partenaires locaux (restaurants, transport, culture, excursions, spa) utile aux clients.</li><li>Préparer les supports d'information (guide des adresses, carnet du concierge, argumentaire local).</li><li>Participer à la définition des standards d'uniforme et de présentation de l'équipe.</li><li>Superviser l'accueil, la prise en charge des bagages et l'assistance personnalisée aux clients.</li><li>Organiser les réservations (restaurants, spectacles, excursions, transport) et répondre aux demandes spéciales.</li><li>Garantir un service anticipé et personnalisé, en cohérence avec la promesse de la marque Sofitel.</li><li>Gérer les plannings de l'équipe et assurer une couverture adaptée aux arrivées/départs.</li><li>Entretenir les relations avec les partenaires externes et négocier les meilleures conditions pour les clients.</li><li>Assurer le suivi des demandes clients (VIP, longs séjours) en lien avec le Front Office et la Direction.</li><li>Former, encadrer et évaluer l'équipe de conciergerie.</li><li>Contribuer à la fidélisation des clients par un service mémorable et sur-mesure.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Diplôme en hôtellerie ou tourisme; affiliation aux Clefs d’Or très appréciée.</p><p>Expérience confirmée (5 ans minimum) en conciergerie, idéalement en hôtel de luxe.</p><p>Expérience en pré-ouverture d’hôtel appréciée.</p><p>Maîtrise du français et de l’arabe ; anglais courant indispensable.</p><p>Excellente connaissance de la destination (Alger, et environs) et de son offre culturelle/touristique.</p><p>Réseau professionnel local solide (restaurants, transport, loisirs, culture).</p><p>Sens aigu du service, discrétion, élégance et créativité dans la résolution des demandes clients.</p><p>Disponibilité, réactivité et calme en toutes circonstances.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Assurer la prise en charge, le transport et le stockage des bagages des clients, le stationnement de leurs véhicules et contribuer à un accueil et un départ fluides et chaleureux, en cohérence avec les standards Sofitel.</p><br><p><strong>Missions Principales :&nbsp;</strong></p><br><ul><li>Participer à la formation aux standards d'accueil et de manutention des bagages.</li><li>Se familiariser avec la configuration de l'hôtel (chambres, étages, ascenseurs, parcours client).</li><li>Accueillir les clients à leur arrivée et prendre en charge leurs bagages / Vehicules .</li><li>Assurer le stationnement et la restitution rapide des véhicules.</li><li>Veiller à la fluidité de la circulation devant l'hôtel.</li><li>Accompagner les clients jusqu'à leur chambre et présenter les équipements.</li><li>Assurer le transport des bagages lors des départs.</li><li>Gérer le stockage temporaire des bagages (consigne) en toute sécurité.</li><li>Distribuer le courrier et les messages aux chambres si nécessaire.</li><li>Assister le concierge lors des périodes de forte affluence.</li><li>Veiller à la propreté et à la bonne tenue du lobby et de la zone bagagerie.</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché :</strong></p><br><ul><li>Niveau lycée souhaité; formation hôtelière appréciée.</li><li>Une expérience en hôtellerie de luxe appréciée.</li><li>Permis de conduire valide obligatoire, plusieurs années d'expérience de conduite exigées.</li><li>Bonne connaissance du français et de l'arabe; notions d'anglais souhaitées.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Il/Elle doit assurer un accueil et un service irréprochables aux clients de l'arrivée au départ, superviser l'ensemble des opérations de la réception, et piloter la mise en place du département Front Office dans le cadre de la pré-ouverture de l'hôtel.</p><br><p><strong>Missions Principales :</strong></p><br><ul><li>Participer au recrutement et à la formation des équipes de réception, concierge et standard.</li><li>Mettre en place les SOP Front Office (check-in/check-out, gestion des réclamations, programme de fidélité&nbsp;Sofitel).</li><li>Préparer les procédures d'urgence et de sécurité applicables à la réception.</li><li>Superviser les opérations d'accueil, d'enregistrement et de départ des clients.</li><li>Garantir un service personnalisé conforme aux standards Sofitel.</li><li>Gérer les réclamations clients et assurer un suivi jusqu'à résolution complète.</li><li>Optimiser le taux d'occupation en coordination avec les Réservations et le Revenue Management.</li><li>Élaborer les plannings des équipes et garantir une couverture 24h/24.</li><li>Suivre les indicateurs de performance (satisfaction client, upselling, délais d'attente).</li><li>Encadrer et évaluer les équipes de réception.</li><li>Gérer la caisse, la facturation et les procédures de contrôle interne.</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché:&nbsp;</strong></p><br><ul><li>Diplôme en hôtellerie, tourisme ou gestion hôtelière ou équivalent .</li><li>Expérience confirmée (5 ans minimum) en Front Office, idéalement en hôtel de luxe.</li><li>Expérience en pré-ouverture d'hôtel fortement appréciée.</li><li>Maîtrise du français et de l'arabe ; anglais courant indispensable.</li><li>Maîtrise des systèmes PMS (Opera), outils de réservation et de facturation.</li><li>Connaissance des standards de service de luxe et des procédures de sécurité hôtelière.</li><li>Excellent sens du relationnel, leadership, diplomatie et sang-froid.</li><li>Réactivité et capacité à travailler sous pression, notamment en contexte d'ouverture d'hôtel.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Il/Elle incarne l'excellence du service auprès des clients, en organisant et supervisant l'ensemble des prestations de conciergerie (accueil, bagagerie, transport, réservations, recommandations), et en mettant en place l'organisation de ce service pour l'ouverture de l'hôtel.</p><br><p><strong>Missions Principales :</strong></p><br><ul><li>Participer au recrutement et à la formation de l'équipe de conciergerie (concierges, bagagistes, voituriers).</li><li>Mettre en place les SOP de conciergerie (accueil, bagagerie, transport, réservations externes) conformes aux standards Sofitel.</li><li>Construire et entretenir un réseau de partenaires locaux (restaurants, transport, culture, excursions, spa) utile aux clients.</li><li>Préparer les supports d'information (guide des adresses, carnet du concierge, argumentaire local).</li><li>Participer à la définition des standards d'uniforme et de présentation de l'équipe.</li><li>Superviser l'accueil, la prise en charge des bagages et l'assistance personnalisée aux clients.</li><li>Organiser les réservations (restaurants, spectacles, excursions, transport) et répondre aux demandes spéciales.</li><li>Garantir un service anticipé et personnalisé, en cohérence avec la promesse de la marque Sofitel.</li><li>Gérer les plannings de l'équipe et assurer une couverture adaptée aux arrivées/départs.</li><li>Entretenir les relations avec les partenaires externes et négocier les meilleures conditions pour les clients.</li><li>Assurer le suivi des demandes clients (VIP, longs séjours) en lien avec le Front Office et la Direction.</li><li>Former, encadrer et évaluer l'équipe de conciergerie.</li><li>Contribuer à la fidélisation des clients par un service mémorable et sur-mesure.</li></ul><br>Qualifications<br><br><p><strong>PROFIL RECHERCHE :</strong></p><br><ul><li>Diplôme en hôtellerie ou tourisme; affiliation aux Clefs d'Or tres appréciée.</li><li>Expérience confirmée (5 ans minimum) en conciergerie, idéalement en hôtel de luxe.</li><li>Expérience en pré-ouverture d'hôtel appréciée.</li><li>Maîtrise du français et de l'arabe ; anglais courant indispensable.</li><li>Excellente connaissance de la destination (Alger, et environs) et de son offre culturelle/touristique.</li><li>Réseau professionnel local solide (restaurants, transport, loisirs, culture).</li><li>Sens aigu du service, discrétion, élégance et créativité dans la résolution des demandes clients.</li><li>Disponibilité, réactivité et calme en toutes circonstances.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" >Call prospects who have come through forms, messages and social networks.</font></font></li> <li><font dir="auto" ><font dir="auto" >Answering incoming calls and welcoming clients to the agency.</font></font></li> <li><font dir="auto" ><font dir="auto" >Identify the prospect's needs: destination, budget, level of education, objective, urgency.</font></font></li> <li><font dir="auto" ><font dir="auto" >Present The US House programs in a clear and convincing manner.</font></font></li> <li><font dir="auto" ><font dir="auto" >Helping the prospect choose the most suitable program.</font></font></li> <li><font dir="auto" ><font dir="auto" >Book appointments with qualified prospects.</font></font></li> <li><font dir="auto" ><font dir="auto" >Follow up with interested prospects until they convert.</font></font></li> <li><font dir="auto" ><font dir="auto" >Update the tracking file or CRM: status, remarks, next follow-up.</font></font></li> <li><font dir="auto" ><font dir="auto" >Transfer serious clients to the academic advisor.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Very good communication in French and Algerian Arabic.</font></font></li> <li><font dir="auto" ><font dir="auto" >Comfortable on the phone and face-to-face.</font></font></li> <li><font dir="auto" ><font dir="auto" >Commercial acumen and the ability to persuade.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good listening skills and ability to handle objections.</font></font></li> <li><font dir="auto" ><font dir="auto" >My proficiency with WhatsApp Business, Google Sheets or CRM.</font></font></li> <li><font dir="auto" ><font dir="auto" >Dynamic, professional, punctual and results-oriented.</font></font></li> </ul> <p> <b> <u><font dir="auto" ><font dir="auto" >Performance indicators</font></font></u> </b> </p> <ul> <li><font dir="auto" ><font dir="auto" >Number of calls made.</font></font></li> <li><font dir="auto" ><font dir="auto" >Number of prospective contacts.</font></font></li> <li><font dir="auto" ><font dir="auto" >Number of appointments booked.</font></font></li> <li><font dir="auto" ><font dir="auto" >Appointment attendance rate.</font></font></li> <li><font dir="auto" ><font dir="auto" >Number of conversions to customers.</font></font></li> <li><font dir="auto" ><font dir="auto" >Quality of follow-up and reminders.</font></font></li></ul></div></section>

<p>Description de l'entreprise Rejoignez un h tel membre du r seau Accor, dont le groupe r unit plus de 5 500 h tels, 10 000 restaurants et destinations lifestyle, dans 110 pays. Ici, nous croyons en vous et en ce que vous apportez. Les opportunit s de d veloppement et d' volution sont nombreuses. Chaque projet, chaque action contribue cr er un impact positif et m morable pour nos clients, nos coll gues et aussi pour notre plan te. Ensemble, nous incarnons la vision de lhospitalit responsable. Devenez un Heartist , et laissez votre c ur vous guider dans ce monde o la vie bat plus fort.</p><p>Description du poste Il/Elle doit assurer un accueil et un service irr prochables aux clients de larrive au d part, superviser lensemble des oprations de la rception, et piloter la mise en place du d partement Front Office dans le cadre de la pr -ouverture de lh tel.</p><p>Missions Principales :</p><ul><li>Participer au recrutement et la formation des quipes de rception, concierge et standard.</li><li>Mettre en place les SOP Front Office (check-in/check-out, gestion des rclamations, programme de fidlit Sofitel).</li><li>Prparer les procdures durgence et de scurit applicables la rception.</li><li>Superviser les oprations daccueil, denregistrement et de d part des clients.</li><li>Garantir un service personnalis conforme aux standards Sofitel.</li><li>Grer les rclamations clients et assurer un suivi jusqu r solution complte.</li><li>Optimiser le taux doccupation en coordination avec les Rservations et le Revenue Management.</li><li>laborer les plannings des quipes et garantir une couverture 24h/24.</li><li>Suivre les indicateurs de performance (satisfaction client, upselling, dlais dattente).</li><li>Encadrer et valuer les quipes de rception.</li><li>Grer la caisse, la facturation et les procdures de contrle interne.</li></ul><p>We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.</p><p>From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.</p><p>Our Brands include:</p><ul><li>-Raffles</li><li>-Fairmont</li><li>-Sofitel</li><li>-MGallery</li><li>-Grand Mercure</li><li>-Pullman</li><li>-Swissôtel</li><li>-Novotel</li><li>-Suite Novotel</li><li>-Mercure</li><li>-Thalassa sea &amp; spa</li><li>-Adagio</li><li>-ibis</li><li>-ibis Styles</li><li>-ibis budget</li><li>-HotelF1-</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Profil Recherch :</h2><ul><li>Diplme en h tellerie, tourisme ou gestion h teli re ou quivalent .</li><li>Exprience confirme (5 ans minimum) en Front Office, id alement en h tel de luxe.</li><li>Exprience en pr -ouverture d h tel fortement appr ci e.</li><li>Ma trise du fran ais et de larabe ; anglais courant indispensable.</li><li>Ma trise des syst mes PMS (Opera), outils de r servation et de facturation.</li><li>Connaissance des standards de service de luxe et des procdures de scurit h teli re.</li><li>Excellent sens du relationnel, leadership, diplomatie et sang-froid.</li><li>R activit et capacit travailler sous pression, notamment en contexte douverture d h tel.</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise the dining room service; welcome and advise customers; coordinate and manage the dining room team; ensure the quality and speed of service; guarantee customer satisfaction; handle complaints and unforeseen events; ensure compliance with hygiene and safety regulations.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in catering and front-of-house service. Excellent customer service and hospitality skills. Good presentation and interpersonal skills. Organized, proactive, and detail-oriented. Ability to coordinate and supervise a team. Team spirit and sense of responsibility. Stress resistance and ability to manage unforeseen circumstances.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conduct nutritional assessments and define personalized goals (weight loss, muscle tone, recovery). Develop dietary plans consistent with cryotherapy/chromotherapy protocols (slimming, sports, wellness). Monitor client progress after each cycle of sessions and adjust programs accordingly. Explain the impact of diet on cryotherapy results. Collaborate with cryotherapy operators and the wellness team. Ensure client loyalty, motivation, and satisfaction. Maintain up-to-date client files and respect confidentiality.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diploma in nutrition or dietetics (required). Knowledge of weight loss techniques, metabolism, and cryotherapy (or in-house training provided). Excellent interpersonal skills, active listening, and ability to motivate. Neat appearance and professional demeanor. Experience in physiotherapy would be an asset.</font></font></p>