Call Center Jobs in Algeria
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<p><br> <strong>Position:</strong> <br>Data Center Critical Facilities Engineer HVAC/Power Specialist<br> <br> <strong>Summary:</strong> <br>Ensure the efficient operation of HVAC and power systems in data centers.<br> <br> <strong>Responsibilities:</strong> <br> Design, implement, and maintain HVAC and power systems for data centers.<br> Conduct regular inspections and maintenance to ensure system reliability.<br> Troubleshoot and resolve issues related to HVAC and power systems promptly.<br> Collaborate with cross-functional teams to optimize energy efficiency and reduce costs.<br> Stay updated with the latest industry standards and technologies.<br> </p><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong> <br> Bachelor or Master's degree in Electrical Engineering, Mechanical Engineering, or a related field<br> Minimum of 5 years of experience as an HVAC/Power Specialist in data centers<br> Proficient in HVAC system design and maintenance<br> Experience with power distribution systems and UPS technology<br> Knowledge of energy management and optimization techniques<br> Strong problem-solving and troubleshooting skills<br> Familiarity with industry standards and regulations<br></p>
<h2 class="h5">Job description</h2>
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<span>Embark on a Sales Journey with Us as an Outbound Call Sales Agent!<br> Are you passionate about sales and fluent in French?<br> Join Best Service Team (BST) as an Outbound Call Sales Agent and connect with clients in the French market from the comfort of your home!<br> The Mission At BST, we believe in not just making sales, but building meaningful relationships.<br> We provide high-impact, B2B service solutions that help world-class brands expand their reach and enhance customer engagement.<br> What is BST?<br> BST is a specialized provider operating globally, dedicated to bridging the gap between technology and human interaction.<br> We bring together diverse cultures to tackle challenges within the sales industry, and we thrive in fast-paced environments where innovation and teamwork meet.<br> The Role: Outbound Call Sales Agent for the French Market As an Outbound Call Sales Agent targeting the French market, you will initiate conversations with potential clients, showcasing our products and services and driving our sales initiatives.<br> Your Daily Responsibilities The Connector: Make outbound calls to prospects, introducing our offerings with enthusiasm and professionalism.<br> The Closer: Understand customer needs and present appropriate solutions that resonate with them.<br> The Record Keeper: Maintain accurate records of all sales activities and customer interactions in our CRM system.<br> The Team Player: Collaborate with colleagues to share insights and improve sales strategies.<br> The Learner: Participate in ongoing training opportunities to refine your knowledge about our products and sales techniques.<br> Remote Work – Enjoy the flexibility of working remotely from anywhere.<br> Competitive Compensation – Receive a competitive base salary with additional performance-based bonuses.<br> KPI-Based Incentives – Earn additional rewards based on your individual performance and results.<br> Ongoing Training & Development – Get continuous sales and product training to strengthen your skills and knowledge.<br> Career Growth Opportunities – Develop your career and explore opportunities for professional growth within the company.<br> International Team – Work alongside a supportive and diverse international team.<br> Fluent in French and English , both written and spoken.<br> Prior experience in sales or customer service roles is preferred.<br> Outstanding communication and interpersonal skills.<br> Strong negotiation and persuasive abilities.<br> Results-oriented with a passion for meeting targets.<br> Able to thrive in fast-paced and dynamic environments.<br> Excellent problem-solving skills with the ability to address customer objections effectively.<br></span> </div>
<p><b style="font-size: 11px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities and activitie</font></font></font></font></b></p> <ul> <li> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Computer systems administration</font></font></b> </li> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Install, configure and administer physical and virtual servers.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Administer Windows Server and/or Linux operating systems.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage user accounts, groups, access rights and security policies.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Administer directory services, including Active Directory, when this technology is used.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the updates of systems and applications.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise IT resources and anticipate capacity needs.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure preventive and corrective maintenance of the infrastructure.</font></font></li> </ul> <li> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Network and connection administration</font></font></b> </li> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Install, configure and administer network equipment: switches, routers, firewalls and Wi-Fi access points.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the operation of local area networks (LAN) and wide area networks (WAN).</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Administer VLANs, routing, DHCP, DNS and filtering rules.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor internet connections and links between the four centers.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Set up secure VPNs between sites as needed.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diagnose and resolve incidents related to network connectivity and performance.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate with telecom operators the handling of incidents and the restoration of services.</font></font></li> </ul> <li> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Telephone and Contact Center solution administration</font></font></b> </li> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the installation and administration of the IP telephony and call distribution platform.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure, according to the assigned scope, the monitoring of IP-PBX, ACD, IVR solutions and call monitoring tools.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure connectivity between the telephone advisor workstations, the servers and the Contact Center platform.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Check the quality of voice communications: latency, jitter and packet loss.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the configuration of telephone sets, headsets and user terminals.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure technical coordination with the Contact Center solution integrator.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the resolution of incidents affecting incoming calls, outgoing calls and recordings, according to the permissions granted.</font></font></li> </ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Information security and data protection</font></font></li> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Apply the information systems security policy.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Administer firewalls, antivirus software, and workstation and server protection solutions.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Control access to systems and apply the principle of least privilege.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Implement measures to protect against unauthorized access.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the confidentiality of call recordings and customer data.</font></font></li></ul></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's or Master's degree in computer science, systems and networks, telecommunications or equivalent field.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A professional certification is an asset.</font></font></li> </ul> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Professional experience:</font></font></b> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired experience of three to five years in systems and network administration.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in a Contact Center, call center or multi-site infrastructure is a significant advantage.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in IP telephony and high availability infrastructure management is desirable.</font></font></li> </ul>
#Binam_recrute<br>Dans le cadre de son développement, Binam Immobilier (Birkhadem – Sidi Mbarek) recrute des Téléopératrices avec expérience en immobilier.<br>Profil : • Expérience en immobilier (call center / agence / promotion) • Excellente communication et aisance téléphonique • Maîtrise de la prospection et qualification des leads • Sens de la persuasion et organisation<br>Missions : • Contacter et qualifier les prospects • Présenter les offres • Prendre des rendez-vous • Assurer le suivi clients<br>CV : recrut@binamdz.com
<ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Call customers to confirm their orders (product, address, quantity, price, delivery).</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Answering customer questions about products, delivery times and conditions.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Update the order status (confirmed, cancelled, unreachable, call back) in the tracking file or platform.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Re-engage unreachable or hesitant customers to reduce the cancellation rate.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Correct any incorrect information (address, wilaya, telephone number) before shipping.</font></font></li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum high school diploma level</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Profile: F minin ou masculin</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in call center, e-commerce or customer service appreciation, motivated driver accepted</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent expression in Arabic (Algerian dialect) and in French</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Pleasant voice, good manner, and persuasive skills</font></font></li> </ul>
<ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise and manage a team of contact center agents.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the achievement of performance and quality objectives.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Implement strategies to improve customer satisfaction.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze key performance indicators and propose corrective actions.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the schedules and organization of the teams.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the ongoing training and professional development of staff.</font></font></li> </ul> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Benefits</font></font></b> </p> <ul> <li>R mun ration attractive et volutive.</li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborative and stimulating work environment.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Opportunities for training and professional development.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job stability within a growing company.</font></font></li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (Bac +3 level).</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Confirmed experience in a similar role in a call center.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication and leadership skills.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to analyze data and make clear decisions.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of computer tools and contact center software.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of organization and prioritization.</font></font></li> </ul>
<ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Receive customer calls, provide information and record transport and delivery requests.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to make prospecting, follow-up and marketing calls.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Enter the information into the system and forward the files to the relevant departments.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Handle complaints courteously and refer to the manager if necessary.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Achieve call volume and service quality objectives.</font></font></li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Baccalaureate level or higher; experience in telesales or call center appreciated.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent oral expression in Arabic and French; clear voice and good listening skills.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Basic computer skills, patience, stress resistance; shift work possible.</font></font></li> </ul>
<ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To supervise, organize and monitor the work of the order confirmation team.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise order confirmation calls with customers.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with call scripts and internal procedures.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To monitor the quality of telephone exchanges and the reliability of recorded information.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor performance indicators: confirmation rate, cancellations and productivity.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Accompany and train new recruits in confirmation procedures.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify the difficulties encountered and propose corrective actions.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide daily activity reports to management.</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in business, management or equivalent field.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired experience in team supervision, call center or order confirmation.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good mastery of communication techniques and customer relationship management.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to supervise, motivate and evaluate a team.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My mastery of computer tools and tracking spreadsheets.</font></font></li> </ul> <p><br></p>
<ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Receive incoming calls and make outbound calls to clients and prospects.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Inform customers about products, services, prices and offers.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Taking and recording orders, requests and reservations.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Handle complaints and refer complex cases to the relevant department.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Schedule appointments and follow up with interested prospects.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum high school diploma level</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in call center or customer service appreciated, motivated button accepted</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent expression in Arabic (Algerian dialect) and in French</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Pleasant voice, good listening skills, and a knack for connecting with people</font></font></li></ul>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main mission: Responsible for handling customer calls and/or interactions, responding to information requests, assisting customers with their requests, and contributing to their satisfaction, while adhering to procedures, scripts, service levels, and quality objectives defined by the company. Serving as a direct point of contact between the company and its customers, thereby contributing to the company's image, service quality, and customer loyalty.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities: Customer relationship management: Greet customers courteously and professionally. Clearly identify customer requests and needs. Provide reliable and appropriate information. Respond to requests and complaints in accordance with procedures. Direct customers to the appropriate department when necessary. Ensure effective handling of difficult or conflictual situations. Ensure customer satisfaction.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Call Handling: Handle incoming calls according to procedures. Make outbound calls for sales campaigns, surveys, follow-ups, or customer loyalty initiatives. Follow provided scripts and talking points. Accurately qualify calls and inquiries. Meet communication duration and quality objectives.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Data entry and management: Accurately record customer interaction information in the CRM system. Update customer records. Document call reasons and actions taken. Ensure traceability of each interaction. Comply with confidentiality and data protection rules.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Complaint management: actively listen to the customer. Identify the nature and priority level of the complaint. Provide a first-level response when possible. Escalate cases requiring intervention from another department. Follow up on requests according to established procedures.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Daily Activities: The telephone advisor is notably responsible for: Logging into the Contact Center platform at the start of their shift. Verifying information and operational instructions. Handling assigned interactions. Identifying and qualifying requests. Providing an appropriate response or solution. Recording the interaction in the CRM. Following scripts and procedures. Transferring or escalating requests requiring specialized processing. Participating in briefings and team meetings. Respecting working hours, breaks, and internal rules. Participating in training and continuous improvement activities.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Required Skills: Technical Skills: Proficient in computer tools. Experience using CRM software. Proficient in telephony/IP contact center tools. Ability to perform quick searches in knowledge bases. Good computer data entry skills. Ability to strictly adhere to procedures. Interpersonal Skills: Excellent oral communication skills. Active listening. Empathy and patience. Self-control. Customer service orientation. Ability to manage conflict situations. Team spirit. Punctuality and discipline.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Functional Relationships Internal Relationships: Supervisor / Team Leader Contact Center Manager Quality Department Sales Department Technical Department Complaints Department IT Department Administration / HR External Relationships: Clients Prospects Partners Users of company services Professional Obligations The telephone advisor is required to: Respect work procedures and instructions. Respect working hours and the established schedule. Preserve the confidentiality of client information. Not disclose any confidential information. Use the equipment provided correctly. Respect IT security rules. Adopt a professional attitude with clients and colleagues. Immediately report any technical or operational anomaly. Participate in training and quality improvement initiatives.</font></font></p><p><strong>Desired Candidate Profile</strong></p><h2>Profile Sought:</h2><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Education: University level, Bachelor's degree in organizational communication, Bachelor's degree in communication, Bachelor's degree in foreign language, or equivalent qualification.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience: Customer service experience is desirable</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Computer skills: Good command of computer tools</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Languages: Arabic, French, and English</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communication: Very good oral expression</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Availability: Operating hours</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Personal qualities: Dynamism, patience, attentiveness, rigor, and a strong sense of service</font></font></p>
<ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Plan and organize routes, loading and deliveries.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise drivers, delivery personnel, handlers and warehouse teams.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor the vehicle fleet: maintenance, insurance, inspections, fuel.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Track stock levels, receiving and shipping of goods.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor indicators (delays, costs, incidents) and improve processes.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate with the sales department, the call center and customers; manage incidents and complaints.</font></font></li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree or higher in logistics, transport or management; proven experience in logistics or transport, with management responsibilities.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My mastery of planning and monitoring tools, and of Excel.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Leadership, organization, responsiveness, sense of responsibility.</font></font></li> </ul>
<p> <b> <u><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main mission:</font></font></u> </b> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To handle incoming and outgoing calls and manage telephone interactions</font></font></li> </ul> <p> <b> <u>Responsibility s :<br></u> </b> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Answering incoming calls and processing requests with a conversion goal</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Make outbound calls for follow-up, reminders, or prospecting.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify customer needs and propose suitable solutions</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborating with internal teams to solve customer problems</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintaining up-to-date client files and reports</font></font></li> </ul> <p> <b> <u>Comptenses :<br></u> </b> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent oral and written communication skills.</font></font><br></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A sense of listening and customer relations.</font></font><br></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to manage multiple tasks and priorities.</font></font><br></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My mastery of office software.</font></font><br></li> </ul> <p> <b> <u>Qualifications :<br></u> </b> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum Bac+2 in communication or equivalent.</font></font><br></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in customer service or call centre preferred.</font></font></li> </ul> <p><br></p>
<ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contacting prospects by phone and ensuring commercial prospecting.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">R to receive and process incoming calls from potential clients.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify the needs of prospects and propose suitable products and solutions.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Present commercial offers, argue the points and address objections.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Convert prospects into customers and close sales.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure follow-up with prospects, reminders and sales files.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Record and update customer information in the CRM.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Achieve fixed sales and conversion targets.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in customer loyalty and portfolio development.</font></font></li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in business, marketing, management or equivalent.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired experience of 1-3 years in telesales, call centre or dental sales.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication, negotiation and persuasion skills.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of sales techniques and objection handling.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Very good oral expression in Arabic and French.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good mastery of computer tools and CRM software.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Developed business acumen, responsiveness and perseverance.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to work with quantified objectives and performance indicators.</font></font></li> <li><br></li> </ul>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contact a list of prospects by phone, text message, or email campaigns. Briefly present the consultation/guidance session or webinar. Secure registrations and appointments. Follow a script/message template provided upon onboarding. For email marketing profiles: write and send mass email campaigns, track responses, and send reminders. Excellent oral and/or written communication skills are required, depending on the channel (phone or email). The ideal candidate is motivated, rigorous, autonomous, and proactive in developing their own network of contacts. Entry-level candidates are welcome; this position is open to junior profiles and those at the beginning of their career (this position is not suitable for experienced senior profiles). Compensation: 100% commission-based, depending on results achieved. Commission is based on confirmed appointments and/or registrations. The commission scale will be discussed during the interview. Support, call script, and message templates provided. Email template ready for teleworking. Onboarding support and training. Leadership coaching available for the most committed candidates. If you match this profile, please send your CV by clicking on the "Apply" tab. Algiers, Algiers-Centre</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Motivated, rigorous, autonomous, with a proactive approach to developing their own network of contacts. Entry-level candidates accepted; this position is open to junior profiles and those at the beginning of their career (this position is not suitable for experienced senior profiles).</font></font></p>
<h2 class="h5">Job description</h2>
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<p><strong>Introduction</strong></p><br><p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. </p><br><p>IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.</p><br><p>IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration</p><br><p>Eligibility for this call for Expression of Interest (EOI) is limited to internal and external candidates who are currently part of the Pathways Pool. The selection for this assignment will be carried out through the Pathways Pool process.</p><br><p><strong>Organizational Context and Scope</strong></p><br><p>Under the direct supervision of the Chief of Mission (COM) and in close coordination with the Senior Regional Resources Management Officer (SRRMO) in the Regional Office (RO), the Department of Financial and Administrative Management (DFM) at Headquarters (HQ) and the Global Shared Services Centre (GSSC), the Resources Management Officer will be responsible and accountable for supervising and managing the budgetary, financial, Human Resources and other administrative functions of the Country Office and / or Sub-Office(s) and providing support in these areas to staff.</p><br><br> </div>
<h2 class="h5">Job description</h2>
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<p><span><strong>Key Responsibilities</strong></span></p><br><br><p><span>Responsible for robust estimation processes to deliver best in quality and cost competitive bids to enable the achievement of HBS regional sales targets.</span></p><br><br><p><span><strong>Technical Skills:</strong></span></p><br><br><ul><li><p><span>Estimation of ELV packages - Input study, generation of RFI’s, equipment take-off, device selection, Solution design, Controller and Server Sizing, preparation of BOQ costing, cable schedule.</span></p><br></li></ul><br><ul><li><p><span>Developed knowledge on various system integration such as Security, Fire alarm, Public address, Nurse Call, Intercom, AV, IPTV, Master Clock, VoIP telephone communication etc. will be an added advantage.</span></p><br></li></ul><br><ul><li><p><span>Proposals- Studying specifications and arrive at inclusion/ exclusion list, qualifications/ assumptions/ deviations along with the technical proposal.</span></p><br></li></ul><br><ul><li><p><span>Technical submittals - Preparation of system architecture, floor risers, specification compliance etc. as per regional requirements.</span></p><br></li></ul><br><ul><li><p><span>Commercial exposure - Vendor management, taxations.</span></p><br></li></ul><br><ul><li><p><span>Contributing and tracking the regional technical preferences on estimations, awareness of the product ranges, ability to apply knowledge and understanding of Honeywell products to develop solutions that meet customer requirements.</span></p><br></li></ul><br><ul><li><p><span>Contribute towards establishing & standardization of new processes for cost optimization & cycle time reduction.</span></p><br></li></ul><br><ul><li><p><span>Provide competitive insight from past opportunities and apply "lessons learned" to the assigned opportunities to generate effective counter strategies. Take Lead Role in Design & Estimation of all System Proposals that get approved in the BNB and any other emergency bids.</span></p><br></li></ul><br><ul><li><p><span>Should be able to size & select the Servers and Storages along with needed Calculations.</span></p><br></li></ul><br><ul><li><p><span>Ability to propose secure LAN, WAN, VPNs for the Hardware deployed at one site or across cluster of buildings in one location or different cities.</span></p><br></li></ul><br><ul><li><p><span>Work closely with the P&E Leader to produce the best technical solution for all ELV/ICT Bid Proposals. as your ultimate deliverable within time and quality.</span></p><br></li></ul><br><ul><li><p><span>Capture the bid/no-bid (BNB) process and work across all functions to obtain the necessary approvals within the bidding time cycle.</span></p><br></li></ul><br><ul><li><p><span>Manage relationship with potential & existing clients to be able to shorten the bid proposal time plan while maintaining quality measures set by Honeywell.</span></p><br></li></ul><br><ul><li><p><span>Apply good understanding of project’ deployment, engineering/estimation processes and strong market’ awareness and cultural influence, to be able to guide the team members on prioritization.</span></p><br></li></ul><br><ul><li><p><span>Work closely with sales & business development teams in understanding and assessing customers’ requirements.</span></p><br></li></ul><br><br><ul><li><p><span>Ability to work under pressure with minimum supervision & release Quality Bid deliverables.</span></p><br></li></ul><br><ul><li><p><span>You should be able to interact with internal/external clients and present the professional image of Honeywell.</span></p><br></li></ul><br><ul><li><p><span>Work in close liaison with Bid Manager and P&E Leader and preparing P&E Slides for Leadership-Review Decks (L-Deck). Take Lead Role in chartering L Review Calls for all the Bids handled. Work Closely with Honeywell COE (Center of Excellence) Estimation Team based in Pune and TAC Team in Bangalore and obtain TRR approvals in a timely manner prior to the L Review Calls for bidding.</span></p><br></li></ul><br><ul><li><p><span>Work closely with the Project Operations Team and obtain inputs for enhancing the proposed solutions.</span></p><br></li></ul><br><ul><li><p><span>Selecting the proper combination of hardware, software, equipment, materials, and services that will deliver the highest value to the customer while supporting overall Honeywell business objectives.</span></p><br></li></ul><br><ul><li><p><span>Must have the ability to multitask and produce desired results in a deadline driven environment. Proposals include technical scope, commercial estimates, deliverables, schedules and terms and conditions and other variables to meet customer requests and expectations. All proposal work must be completed according to Honeywell professional standards.</span></p><br></li></ul><br><br><br>Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.<br>Responsibilities:<br><p><span><strong>Key Responsibilities</strong></span></p><br><br><p><span>Responsible for robust estimation processes to deliver best in quality and cost competitive bids to enable the achievement of HBS regional sales targets.</span></p><br><br><p><span><strong>Technical Skills:</strong></span></p><br><br><ul><li><p><span>Estimation of ELV packages - Input study, generation of RFI’s, equipment take-off, device selection, Solution design, Controller and Server Sizing, preparation of BOQ costing, cable schedule.</span></p><br></li></ul><br><ul><li><p><span>Developed knowledge on various system integration such as Security, Fire alarm, Public address, Nurse Call, Intercom, AV, IPTV, Master Clock, VoIP telephone communication etc. will be an added advantage.</span></p><br></li></ul><br><ul><li><p><span>Proposals- Studying specifications and arrive at inclusion/ exclusion list, qualifications/ assumptions/ deviations along with the technical proposal.</span></p><br></li></ul><br><ul><li><p><span>Technical submittals - Preparation of system architecture, floor risers, specification compliance etc. as per regional requirements.</span></p><br></li></ul><br><ul><li><p><span>Commercial exposure - Vendor management, taxations.</span></p><br></li></ul><br><ul><li><p><span>Contributing and tracking the regional technical preferences on estimations, awareness of the product ranges, ability to apply knowledge and understanding of Honeywell products to develop solutions that meet customer requirements.</span></p><br></li></ul><br><ul><li><p><span>Contribute towards establishing & standardization of new processes for cost optimization & cycle time reduction.</span></p><br></li></ul><br><ul><li><p><span>Provide competitive insight from past opportunities and apply "lessons learned" to the assigned opportunities to generate effective counter strategies. Take Lead Role in Design & Estimation of all System Proposals that get approved in the BNB and any other emergency bids.</span></p><br></li></ul><br><ul><li><p><span>Should be able to size & select the Servers and Storages along with needed Calculations.</span></p><br></li></ul><br><ul><li><p><span>Ability to propose secure LAN, WAN, VPNs for the Hardware deployed at one site or across cluster of buildings in one location or different cities.</span></p><br></li></ul><br><ul><li><p><span>Work closely with the P&E Leader to produce the best technical solution for all ELV/ICT Bid Proposals. as your ultimate deliverable within time and quality.</span></p><br></li></ul><br><ul><li><p><span>Capture the bid/no-bid (BNB) process and work across all functions to obtain the necessary approvals within the bidding time cycle.</span></p><br></li></ul><br><ul><li><p><span>Manage relationship with potential & existing clients to be able to shorten the bid proposal time plan while maintaining quality measures set by Honeywell.</span></p><br></li></ul><br><ul><li><p><span>Apply good understanding of project’ deployment, engineering/estimation processes and strong market’ awareness and cultural influence, to be able to guide the team members on prioritization.</span></p><br></li></ul><br><ul><li><p><span>Work closely with sales & business development teams in understanding and assessing customers’ requirements.</span></p><br></li></ul><br><br><ul><li><p><span>Ability to work under pressure with minimum supervision & release Quality Bid deliverables.</span></p><br></li></ul><br><ul><li><p><span>You should be able to interact with internal/external clients and present the professional image of Honeywell.</span></p><br></li></ul><br><ul><li><p><span>Work in close liaison with Bid Manager and P&E Leader and preparing P&E Slides for Leadership-Review Decks (L-Deck). Take Lead Role in chartering L Review Calls for all the Bids handled. Work Closely with Honeywell COE (Center of Excellence) Estimation Team based in Pune and TAC Team in Bangalore and obtain TRR approvals in a timely manner prior to the L Review Calls for bidding.</span></p><br></li></ul><br><ul><li><p><span>Work closely with the Project Operations Team and obtain inputs for enhancing the proposed solutions.</span></p><br></li></ul><br><ul><li><p><span>Selecting the proper combination of hardware, software, equipment, materials, and services that will deliver the highest value to the customer while supporting </span></p></li></ul> </div>
<ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contact by phone the managers and entrepreneurs appearing on the qualified lists provided by Digital Casa.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Present Digital Casa's premium offer in French or Arabic (Algerian dialect), depending on the prospect.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify the prospect's needs and answer their questions without ever promising what the offer does not guarantee.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Obtain qualified appointments for the founder, who closes the sale with your support.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Update your personal dashboard after each call (prospect status, remarks, follow-ups to consider).</font></font></li></ul><p><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br></font></font></b></p><p><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Essential :</font></font></b></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 2 years' experience in sales or telesales</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluent French, both spoken and written: you speak with executives and entrepreneurs</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluent Arabic (Algerian dialect not essential): your prospects speak both languages</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Comfortable on the phone, calm voice, good listening skills, ability to persuade without being pushy.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Independent and meticulous: you manage your files without being constantly chased up.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A phone, a good internet connection, and a quiet place to make a call</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Acceptance of 100% commission-based compensation</font></font></li></ul><br><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">An extra (not mandatory):</font></font></b><br><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in call centers, real estate, insurance, training, recruitment, or customer service</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A network in the business world</font></font></li></ul><p><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Our way of working: high standards and honesty</font></font></b></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You never promise what the offer does not guarantee.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You treat the lists and information entrusted to you confidentially.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You represent the organization professionally, every call</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You collaborate as an independent professional, without a subordinate relationship.</font></font></li></ul><p><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Why join us?</font></font></b></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A commission is charged, without a cap, on each customer concluded</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">100% remote, no commute, and flexible hours</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualified lists provided: you don't have to search for your prospects</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A personal dashboard, your name, on our platform to track customer contacts</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The closing is done by the founder: you get the appointment, and he closes the deal with you, providing support.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">10 days of direct coaching to master my speech</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A premium offer, easy to defend: a product you can be proud of.</font></font></li></ul><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Algiers Dely Ibrahim</font></font><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 2 years' experience in sales or telesales</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluent French, both spoken and written: you speak with executives and entrepreneurs</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluent Arabic (Algerian dialect not essential): your prospects speak both languages</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Comfortable on the phone, calm voice, good listening skills, ability to persuade without being pushy.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Independent and meticulous: you manage your files without being constantly chased up.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A phone, a good internet connection, and a quiet place to make a call</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Acceptance of 100% commission-based compensation</font></font></li></ul><br><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">An extra (not mandatory):</font></font></b><br><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in call centers, real estate, insurance, training, recruitment, or customer service</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A network in the business world</font></font></li></ul>
<p>Role Description/Purpose</p><p><br></p><p>The British Council is the UK's international organisation for cultural relations and educational opportunities. We build connections, understanding, and trust between people in the UK and other countries through our work in English language teaching, education, arts, and culture. Operating in more than 100 countries, we reach millions of people each year through our programmes, services, and partnerships, creating opportunities and changing lives through international collaboration and mutual understanding.</p><p><br></p><p>In Algeria, the British Council delivers a range of English language courses for primary and secondary Young Learners at our teaching centre in Algiers. Young Learners represent a significant proportion of our student community, and we are seeking an enthusiastic, dedicated, and experienced Teaching Assistant who is passionate about supporting children's learning and development.</p><p><br></p><p>Working closely with the class teacher, you will contribute to the delivery of high-quality English language teaching by supervising, monitoring, and motivating learners throughout lessons. You will help create an inclusive and supportive classroom environment that encourages active participation and positive engagement in learning.</p><p><br></p><p>The role requires a strong commitment to safeguarding and child protection, with responsibility for modelling appropriate behaviour and ensuring that learners are supported to participate confidently and safely in classroom activities. You will also contribute to providing an excellent customer experience by supporting the flow of students and parents within the teaching centre and responding to enquiries in a professional, helpful, and welcoming manner.</p><p><br></p><p>This is an exciting opportunity to join a globally recognised organisation and make a meaningful contribution to the learning experience of Young Learners in Algeria while supporting the British Council's mission of fostering connections, opportunity, and trust through education.</p><p><br></p><p>Role Accountabilities</p><p><br></p><p>Working as part of the Teaching Centre team, you will play an important role in supporting the delivery of a positive and engaging learning experience for our students. You will supervise and support learners during classroom activities, encouraging active participation, self-awareness, and mutual respect. You will help create a safe, inclusive, and supportive environment where students can thrive, while remaining attentive to individual needs and responding appropriately to any issues that may arise. The role also involves supervising students during break times and ensuring they remain safely supported until the class teacher returns.</p><p><br></p><p>You will work closely with teachers to support the effective delivery of lessons by assisting with classroom setup and preparation. Where required, you may provide translation support to facilitate communication between teachers, students, and parents. You will help ensure that customer feedback is appropriately communicated to teachers or Customer Services teams for follow-up and will support the smooth day-to-day operation of the Teaching Centre by working closely with the Teaching Centre Operations Coordinator or Officer. In addition, you will assist teachers in promoting positive student behaviour and maintaining an effective learning environment.</p><p><br></p><p>Beyond classroom support, you will contribute to the delivery of excellent customer service and support local marketing and promotional activities. You will assist with the planning and logistics of Open Days and other Teaching Centre events, helping to ensure operations run efficiently and professionally. The role also offers opportunities for continuous professional development through participation in training activities and briefing sessions throughout the year.</p><p><br></p><p>A strong commitment to safeguarding, inclusion, and wellbeing is essential. You will be expected to apply and uphold British Council policies and standards relating to Child Protection, Equal Opportunity and Diversity, and Health and Safety, ensuring a safe, respectful, and welcoming environment for all students, colleagues, and customers.</p><p><br></p><p><br></p><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications & Experience Essentials</h4><ul><li>Communicates clearly and effectively with good communication skills in all French, Arabic and English.</li><li>Baccalaureate Certificate.</li><li>Experience of working as part of a team.</li><li>Communication skills in ensuring right message is transmitted.</li><li>Compulsory training will be provided on Safeguarding & Child Protection; Equity Diversity & Inclusion and Health & Safety.</li></ul><h4>Desirables</h4><ul><li>Experienced Adults who are engaged in interacting with young learners.</li><li>Experience of working with young learners.</li></ul>
<p> The Supplier Specialist is responsible for managing a group of local suppliers for a center, basin or country portfolio, and is the key contact for the assigned suppliers. </p><ul> <li>Implement performance objectives with assigned suppliers, including cost reduction, lead time reduction and quality improvement, and monitor progress through a regularly updated supplier scorecard.<br> </li> <li>Prepare and lead regular management reviews, using scorecards with main performance indicators, strategic positioning evaluation, three-year business perspectives, and strategic product and market developments.<br> </li> <li>Connect with Sourcing, the Procurement and Sourcing (P&S) Center, Product Line and local P&S teams to explain and implement the contract, shortening the ramp up phase.<br> </li> <li>Review and consolidate internal demand provided by Product Lines and centers, and arbitrate priority issues.<br> </li> <li>Be responsible for new contract implementation with suppliers.<br> </li> <li>Review the contract utilization and take corrective action when needed.<br> </li> <li>Prepare for and manage negotiations in accordance with company interests.<br> </li> <li>Select target tools and products, and conduct total cost of integration analysis, including price, lead time and quality costs.<br> </li> <li>Prepare and execute a Supplier Development Plan.<br> </li> <li>Lead the supplier risk assessment and ensure regular updates.<br> </li> <li>Lead the resolution of supplier queries and conflicts.<br> </li> <li>Communicate the supplier's strategy and key events of the supplier relationship to the Category, Sourcing and Supplier Quality teams. Report deviations from plan and take corrective action.<br> </li> <li>Onboard suppliers to the Supply Chain Portal, Global Traceability and future business systems.<br> </li> <li>Conduct in internal and supplier audits under supervision of the Supply Chain Center Manager or P&S Manager.<br> </li> <li>Implement actions to continuously reduce wasted time, money and resources.<br> </li> <li>Lead incident investigations and remedial work plans.<br> </li> <li>Comply with Schlumberger and local procedures applicable to the job function.</li> </ul> <p> </p> <p>0 - 3 years experience.</p> <p>SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by law.</p> <p></p>
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<ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Design and develop the technical architectures of sites and data centers.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Define standards and best practices in infrastructure and connectivity.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">evaluate and select the technologies and suppliers for our data center needs.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in defining the hosting strategy and infrastructure roadmap.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To monitor technological developments in data centers and associated infrastructures.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborating with operational teams to ensure the performance and availability of environments.</font></font></li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree (Bac +5 level) in Architecture.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Five (05) years of significant experience in site and data center architecture.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent understanding of IT infrastructure, networking and systems.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to translate business needs into robust technical solutions.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Autonomy and proactivity in the management of architectural projects.</font></font></li> </ul>
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