Airline Ticketing Agent Jobs

<p>Manage reservations and ticket issuance. Advise clients on travel offers. Ensure follow-up on files and reservations. Welcome and guide clients.</p><p><strong>Desired Candidate Profile</strong></p><p>Serious, organized, and customer-service oriented. Good communication and computer skills. If you match this profile, please send your CV by clicking on the apply tab.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Le/La Reservation Supervisor est responsable de la gestion quotidienne du service Réservations du Sofitel Thalassa Algiers Club des Pins.</p><br><p>Il/Elle veille à l’optimisation des ventes, à l’application des stratégies tarifaires et à la qualité du service client, dans le respect des standards Sofitel et des procédures Accor.</p><br><p>Il/Elle encadre l’équipe Réservations afin de garantir une gestion efficace des demandes, d’optimiser le taux de conversion et de maximiser le chiffre d’affaires hébergement, tout en assurant une expérience client fluide et personnalisée.</p><br><p><strong>Missions Principales :</strong></p><br><ul><li>Superviser le traitement des réservations individuelles, groupes, corporate et OTA</li><li>Contrôler l’exactitude des données (tarifs, segments, profils clients, conditions)</li><li>Assurer le suivi des disponibilités et des allotements</li><li>Effectuer des contrôles réguliers (qualité des réservations, dossiers VIP, repeat guests)</li><li>Garantir le respect des standards de service Sofitel</li><li>Encadrer, former et motiver les agents de réservation</li><li>Organiser le planning de travail selon l’activité (pick-up)</li><li>Suivre les performances individuelles et collectives (productivité, qualité, conversion)</li><li>Assurer la montée en compétences de l’équipe (techniques de vente, outils, procédures)</li><li>Appliquer les stratégies de pricing définies par le Revenue Manager</li><li>Optimiser le taux de conversion et promouvoir l’upselling</li><li>Veiller à la bonne utilisation des segments de marché et codes tarifaires</li><li>Suivre les indicateurs clés : pick-up, no-show, cancellations, production par canal</li><li>Identifier les opportunités de revenus et proposer des actions d’amélioration</li><li>Garantir le respect des standards Accor et Sofitel</li><li>Assurer la confidentialité des données clients</li><li>Traiter les réclamations liées aux réservations</li><li>Participer aux démarches d’amélioration continue et de satisfaction client</li></ul><br>Qualifications<br><br><p><strong>Profil Rechérché :&nbsp;</strong></p><br><ul><li>Expérience de 1 à 3 ans dans un poste similaire en hôtellerie 4* ou 5*</li><li>Bonne connaissance du fonctionnement des réservations et des canaux de distribution (OTA, corporate, loisirs)</li><li>Maîtrise du français et de l’anglais (oral et écrit)</li><li>Connaissance des outils PMS (idéalement OPERA) et extranets</li><li>Excellentes capacités d’organisation et d’analyse</li></ul><p><strong>Compétences comportementales</strong></p><br><ul><li>Bonne communication interservices</li><li>Leadership et esprit d’équipe</li><li>Sens du service client haut de gamme</li><li>Rigueur et attention au détail</li><li>Orientation résultats et performance</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Stage digitalisation de contrôle qualité dans l'aéronautique F/H </p><br><br><p>Stage</p><br><br><p>4 à 6 mois</p><br><br><p>Etudiant</p><br><br><p>Temps complet</p><br><br><p>Contexte :<br>Dans le cadre de sa démarche d'innovation et d'amélioration continue, Safran Nacelles explore la digitalisation et l'automatisation des contrôles qualité. La robustesse et la fiabilité des inspections visuelles étant un enjeu majeur dans l'industrie aéronautique, nous cherchons à évaluer l'apport d'outils numériques pour renforcer la détection des défauts sur nos pièces.<br>Mission :<br>Au sein de la Direction Qualité et en lien avec les équipes méthodes et production, vous serez chargé(e) de :<br>• Prendre en main les outils de contrôle visuel digitalisé déjà en place (caméras intelligentes, logiciels de vision industrielle). <br>• Mettre en place une méthodologie de test comparative entre le contrôle visuel humain et les outils digitaux sélectionnés. <br>• Identifier des applications possibles des outils, puis réaliser des essais sur pièces de production ou prototypes, collecter et analyser les données de performance (fiabilité, répétabilité, rapidité, types de défauts détectés).<br>• Mettre l'outil en utilisation série et former les compagnons/inspecteurs à l'utilisation des outils<br>• Proposer des axes d'amélioration, contribuer à l'adaptation des outils aux besoins spécifiques des contrôles aéronautiques.<br>• Synthétiser les résultats et formuler des recommandations sur la pertinence de déployer ces solutions dans nos ateliers.<br>• Présenter vos travaux devant les équipes pluridisciplinaires.<br>• Collaborer avec les équipes centrales pour transversaliser les meilleures pratiques. </p><br><br><p>Intégrer un grand groupe innovant et leader sur ses marchés.<br>Participer à un projet stratégique mêlant aéronautique, digitalisation et technologie de pointe.<br>Évoluer dans un environnement stimulant avec un accompagnement technique. </p><br><br><p>Étudiant(e) en Bac+4/5 école d'ingénieurs ou équivalent, avec spécialisation en génie industriel, qualité, automatisme.<br>Intérêt pour l'innovation, l'industrie 4.0, et les nouvelles technologies.<br>Connaissances de base en vision industrielle, traitement d'image, méthodes qualité.<br>Ce poste s'adresse à un candidat curieux, rigoureux et analytique, capable de faire preuve d'initiative. La mission comporte une forte dimension terrain avec un contact privilégié auprès des opérateurs.</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The Reservation Supervisor is responsible for the day-to-day management of the Reservations department at the Sofitel Thalassa Algiers Club des Pins. They ensure sales optimization, the implementation of pricing strategies, and the quality of customer service, in accordance with Sofitel standards and Accor procedures. They lead the Reservations team to guarantee efficient handling of requests, optimize the conversion rate, and maximize accommodation revenue, while ensuring a seamless and personalized customer experience.</font></font></p><p><font dir="auto" ><font dir="auto" >Main Missions:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Oversee the processing of individual, group, corporate and OTA bookings</font></font></li><li><font dir="auto" ><font dir="auto" >Check the accuracy of the data (prices, segments, customer profiles, conditions)</font></font></li><li><font dir="auto" ><font dir="auto" >Monitor availability and allocations</font></font></li><li><font dir="auto" ><font dir="auto" >Conduct regular checks (quality of reservations, VIP files, repeat guests)</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring compliance with Sofitel service standards</font></font></li><li><font dir="auto" ><font dir="auto" >Supervise, train and motivate reservation agents</font></font></li><li><font dir="auto" ><font dir="auto" >Organize the work schedule according to the activity (pick-up)</font></font></li><li><font dir="auto" ><font dir="auto" >Monitor individual and collective performance (productivity, quality, conversion)</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the team's skills development (sales techniques, tools, procedures)</font></font></li><li><font dir="auto" ><font dir="auto" >Apply the pricing strategies defined by the Revenue Manager</font></font></li><li><font dir="auto" ><font dir="auto" >Optimize the conversion rate and promote upselling</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the correct use of market segments and tariff codes.</font></font></li><li><font dir="auto" ><font dir="auto" >Monitor key indicators: pick-up, no-show, cancellations, production by channel</font></font></li><li><font dir="auto" ><font dir="auto" >Identify revenue opportunities and propose improvement actions</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring compliance with Accor and Sofitel standards</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring the confidentiality of customer data</font></font></li><li><font dir="auto" ><font dir="auto" >Handling reservation-related complaints</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in continuous improvement and customer satisfaction initiatives</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >1-3 years of experience in a similar position in a 4* or 5* hotel</font></font></p><p><font dir="auto" ><font dir="auto" >Good knowledge of how reservations and distribution channels work (OTA, corporate, leisure)</font></font></p><p><font dir="auto" ><font dir="auto" >Mastery of French and English (spoken and written)</font></font></p><p><font dir="auto" ><font dir="auto" >Knowledge of PMS tools (ideally OPERA) and extranets</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent organizational and analytical skills</font></font></p><p><font dir="auto" ><font dir="auto" >Behavioral skills</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Good interdepartmental communication</font></font></li><li><font dir="auto" ><font dir="auto" >Leadership and team spirit</font></font></li><li><font dir="auto" ><font dir="auto" >High-end customer service sense</font></font></li><li><font dir="auto" ><font dir="auto" >Rigour and attention to detail</font></font></li><li><font dir="auto" ><font dir="auto" >Results and performance orientation</font></font></li></ul><p></p></section>

<p>Manage individual and group reservations via phone, email, and other channels. Record, modify, and cancel reservations in the hotel system. Verify availability, rates, sales conditions, and cancellation policies. Respond to customer inquiries and advise them on their choices. Ensure follow-up on reservations until the client's arrival. Coordinate with reception, sales, revenue management, and accommodation departments. Ensure the accuracy of entered information and adherence to procedures. Identify upselling opportunities: room categories, services, offers, etc. Manage special requests and contribute to customer satisfaction and loyalty. Ensure follow-up on files, payments, guarantees, and rate conditions. Participate in optimizing the hotel's occupancy rate and revenue.</p><p><strong>Desired Candidate Profile</strong></p><p>Training in hotel management, tourism, or a similar field. Good command of IT tools and ideally a hotel management software (OPERA PMS). Experience in the hotel sector required. Fluency in foreign languages (English, French).</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The Reservation Agent is responsible for processing reservation requests for the Sofitel Thalassa Algiers Club des Pins. They ensure the sale of hotel rooms and services in accordance with Sofitel standards, while guaranteeing a seamless, personalized, and high-quality customer experience. They contribute to optimizing revenue by applying sales techniques and adhering to established pricing strategies.</font></font></p><p><font dir="auto" ><font dir="auto" >Main Missions:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Process booking requests via phone, email and other channels</font></font></li><li><font dir="auto" ><font dir="auto" >Enter and modify reservations in the PMS system (Opera or other)</font></font></li><li><font dir="auto" ><font dir="auto" >Verify the accuracy of the information (prices, segments, customer profiles, conditions)</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure rigorous monitoring of client files</font></font></li><li><font dir="auto" ><font dir="auto" >Responding to inquiries regarding hotel services</font></font></li><li><font dir="auto" ><font dir="auto" >Present current offers and promotions</font></font></li><li><font dir="auto" ><font dir="auto" >Adhere to the pricing strategies communicated by Revenue Management</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to optimizing the conversion rate</font></font></li><li><font dir="auto" ><font dir="auto" >To offer a professional and warm welcome at every interaction</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring a service that meets Sofitel standards</font></font></li><li><font dir="auto" ><font dir="auto" >Managing specific customer requests (VIP, preferences, special occasions)</font></font></li><li><font dir="auto" ><font dir="auto" >Handle simple complaints and escalate them to the supervisor</font></font></li><li><font dir="auto" ><font dir="auto" >Communicating important information to other departments</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure proper communication of instructions between shifts</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in team briefings and meetings</font></font></li><li><font dir="auto" ><font dir="auto" >Maintain a professional and neat appearance</font></font></li><li><font dir="auto" ><font dir="auto" >Adhere to internal procedures and quality standards</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring the confidentiality of customer data</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Diploma in hospitality/tourism preferred. Previous experience in reservations, front office, or customer relations appreciated. Experience in 4- or 5-star hotels is a plus. Fluency in French and English. Good knowledge of computer tools (Word, Excel, Outlook). Knowledge of a hotel PMS (ideally Opera). Good understanding of booking channels (OTA, corporate, leisure). Customer service oriented. Excellent oral and written communication skills. Organized and meticulous. Attention to detail. Ability to work in a team. Dynamic and responsive. Sales-oriented. Professional appearance. Polite and professional.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>1-3 years of experience in a similar position in a 4* or 5* hotel</p><p>Good knowledge of how reservations and distribution channels work (OTA, corporate, leisure)</p><p>Mastery of French and English (spoken and written)</p><p>Knowledge of PMS tools (ideally OPERA) and extranets</p><p>Excellent organizational and analytical skills</p><p>Behavioral skills</p><p>Good interdepartmental communication</p><p>Leadership and team spirit</p><p>High-end customer service sense</p><p>Rigour and attention to detail</p><p>Results and performance orientation</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><br></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Le/La Reservation Agent est responsable du traitement des demandes de réservation pour le Sofitel Thalassa Algiers Club des Pins.<br>Il/Elle assure la vente des chambres et des services de l’hôtel conformément aux standards Sofitel, tout en garantissant une expérience client fluide, personnalisée et de haute qualité.</p><br><p>Il/Elle contribue à l’optimisation du chiffre d’affaires en appliquant les techniques de vente et en respectant les stratégies tarifaires définies.</p><br><p><strong>Missions Principales :</strong></p><br><ul><li>Traiter les demandes de réservation par téléphone, email et autres canaux</li><li>Saisir et modifier les réservations dans le système PMS (Opera ou autre)</li><li>Vérifier l’exactitude des informations (tarifs, segments, profils clients, conditions)</li><li>Assurer un suivi rigoureux des dossiers clients</li><li>Répondre aux demandes d’informations concernant les services de l’hôtel</li><li>Proposer les offres et promotions en cours</li><li>Respecter les stratégies tarifaires communiquées par le Revenue Management</li><li>Contribuer à l’optimisation du taux de conversion</li><li>Offrir un accueil professionnel et chaleureux à chaque interaction</li><li>Assurer un service conforme aux standards Sofitel</li><li>Gérer les demandes spécifiques des clients (VIP, préférences, occasions spéciales)</li><li>Traiter les réclamations simples et les remonter au superviseur</li><li>Communiquer les informations importantes aux autres départements</li><li>Assurer une bonne transmission des consignes entre les shifts</li><li>Participer aux briefings et réunions d’équipe</li><li>Maintenir une présentation professionnelle et soignée</li><li>Respecter les procédures internes et les normes de qualité</li><li>Assurer la confidentialité des données clients</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché :</strong></p><br><ul><li>Diplômé(e)&nbsp;en hôtellerie/tourisme souhaité</li><li>Première expérience en réservation, front office ou relation client appréciée</li><li>Expérience en hôtellerie 4* ou 5* est un plus</li><li>Maîtrise du français et de l’anglais</li><li>Bonne connaissance des outils informatiques (Word, Excel, Outlook)</li><li>Connaissance d’un PMS hôtelier (idéalement Opera)</li><li>Bonne compréhension des canaux de réservation (OTA, corporate, loisirs)</li><li>Sens du service client</li><li>Bonne communication orale et écrite</li><li>Organisation et rigueur</li><li>Sens du détail</li><li>Capacité à travailler en équipe</li><li>Dynamisme et réactivité</li><li>Esprit commercial</li><li>Présentation soignée</li><li>Politesse et professionnalisme</li></ul> </div>

<p>Process reservation requests (flights, hotels, transfers, etc.). Make changes, cancellations, and confirmations of reservations. Ensure follow-up of client files until their closure. Coordinate with airlines, hotels, and other service providers. Verify the conformity of reservations and travel documents. Manage client requests and complaints within the best deadlines. Update reservation systems and databases. Respect internal procedures and processing deadlines.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum Bac+2 in Tourism, Hotel Management, Commerce, or similar field. Minimum 2 years of experience in a similar position within a travel agency. Good oral and written expression in Arabic and French. Proficiency in a reservation software (Amadeus, Galileo, Sabre, or equivalent) is an asset.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Greet, inform, and advise clients on travel offers. Handle the booking, assignment, modification, and cancellation of airline tickets. Use Global Distribution Systems (GDS) for booking management. Provide clients with information regarding schedules, fares, and travel conditions. Manage payments and prepare sales documents. Track reservations and respond to customer inquiries.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 1 year of professional experience as a Ticketing Agent or in a travel agency. Proficiency with a reservation system (Amadeus, Galileo, Sabre, or equivalent) preferred. Good computer skills. Excellent customer service skills, organizational skills, and attention to detail. Good communication skills and ability to work in a team.</font></font></p>

<p><font dir="auto" ><font dir="auto" >Advise clients on airline tickets, hotels, and visa services. Market travel packages and services. Make reservations and follow up on files. Assist clients with their visa applications. Develop and retain clientele. Promote offers via social media and digital platforms. Ensure follow-up on requests and customer satisfaction.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Experience in the travel industry (preferred). Training provided for motivated beginners. Motivated, serious, and dynamic. Good command of social media and platforms. Availability: Immediate. If you match this profile, please send your CV by clicking on the "Apply" tab. Algiers</font></font></p>

<ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reserve and put in the plane tickets.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advise clients on routes and fares.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage modifications, cancellations and refunds.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Check travel documents and passenger information.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure follow-up on reservations and customer files.</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in tourism, ticketing or a similar field.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in a travel agency preferred.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in booking and ticketing software, particularly Amadeus, is an asset.</font></font></li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in tourism, ticketing or a similar field.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in a travel agency preferred.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in booking and ticketing software, particularly Amadeus, is an asset.</font></font></li> </ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop agency sales and revenue. Manage airline reservations and ticketing on Amadeus. Supervise administrative and commercial operations. Lead, organize, and monitor the team's work. Track objectives, sales, and performance indicators. Maintain customer relationships and foster loyalty. Manage relationships with airlines, suppliers, and partners. Prepare reports and dashboards. Ensure compliance with internal procedures and requirements related to travel agency activities.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficient in Amadeus and airline ticketing. Experience managing a travel agency. Strong sales and management skills. Organized, meticulous, and responsive. Excellent interpersonal and customer-focused skills. Proficient in office software.</font></font></p>

<p>Manage ticketing and hotel reservations. Compile and follow up on visa application files. Advise and assist clients in their procedures. Ensure follow-up of reservations and travel documents. Experience desired in a travel agency. Mastery of reservation tools.</p><p><strong>Desired Candidate Profile</strong></p><p>Good interpersonal skills, organization, and rigor.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Reservation AgentAbout Us<p>Join <strong>Holiday Inn Algiers – Cheraga Tower</strong>, where we are passionate about delivering memorable guest experiences and creating opportunities for our colleagues to grow.</p><br>The Role<p>As a <strong>Reservation Agent</strong>, you will be responsible for managing reservations, assisting guests with their booking requests and maximizing room revenue through effective sales techniques while ensuring excellent customer service.</p><br>Key Responsibilities<ul><li>Handle reservations by phone and email.</li><li>Process bookings accurately.</li><li>Promote hotel services and upsell rooms.</li><li>Update reservation systems.</li><li>Coordinate with Front Office and Sales.</li><li>Deliver outstanding guest service.</li></ul>What We're Looking For<ul><li>Degree or diploma in Hospitality or Tourism.</li><li>Experience in Reservations or Front Office preferred.</li><li>Excellent customer service skills.</li><li>Strong attention to detail.</li><li>Fluent in French and English.</li><li>Opera PMS knowledge is an advantage.</li></ul>What We Offer<ul><li>Continuous learning opportunities.</li><li>Career growth within IHG.</li><li>Friendly and supportive team.</li></ul>Equal Opportunity<p>IHG is committed to providing equal employment opportunities and an inclusive workplace.</p><br><br> </div>

<p>Treat and confirm B2B reservations. Ensure follow-up on client and partner files. Manage modifications, cancellations, and specific requests. Verify the conformity of reservations and documents. Coordinate with partners and internal teams. Update information in the reservation system.</p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (Bac+2) to Master's degree (Bac+5) in Tourism, Business, Management, or equivalent. Experience in reservations, tourism, or back-office operations preferred. Proficiency in computer skills and reservation systems. Excellent organizational and communication skills. Fluency in French; English is an asset. Customer service oriented, meticulous, and a team player.</font></font></p>

<p>Treat and confirm B2B reservations. Ensure follow-up on client and partner files. Manage modifications, cancellations, and specific requests. Verify the conformity of reservations and documents. Coordinate with partners and internal teams. Update information in the reservation system.</p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (Bac+2) to Master's degree (Bac+5) in Tourism, Business, Management, or equivalent. Experience in reservations, tourism, or back-office operations preferred. Proficiency in computer skills and reservation systems. Excellent organizational and communication skills. Fluency in French; English is an asset. Customer service oriented, meticulous, and a team player.</font></font></p>

<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p> </p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p>

<p><b>POSITION SUMMARY&nbsp;</b></p><p><br></p><p><br></p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p><b>PREFERRED QUALIFICATIONS&nbsp;</b></p><p><br></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<p>POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>