Call Center Jobs in Algeria

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description</p><br><br><br><p><b>Brand &amp; Customer Manager – Vaccines LevNA Cluster</b></p><br><br><p><b>Including Pharmacist Responsible for Scientific Information Accountability – Algeria</b></p><br><br><br><p>At our company, we are dedicated to advancing the prevention and treatment of diseases in people and animals through innovative health solutions. We are seeking a dynamic and experienced <b>Brand &amp; Customer Manager</b> to lead brand strategy, customer engagement, and marketing execution for the Vaccines portfolio across the LevNA Cluster, covering Algeria, Morocco, Tunisia, Lebanon, Jordan, Syria, Iraq, and Iran, in alignment with business priorities and applicable compliance requirements.</p><br><br><br><br><p>In addition to leading the Vaccines portfolio across the cluster, the incumbent will serve as the designated <b>Pharmacist Responsible for Scientific Information in Algeria</b>, ensuring appropriate governance of scientific information, promotional activities, regulatory interactions, and compliance with applicable pharmaceutical regulations.</p><br><br><br><p>If you are passionate about making a meaningful impact and have a proven track record in brand management, marketing excellence, and cross-functional collaboration, we invite you to join our team and contribute to our mission of saving and improving lives around the world.</p><br><br><br><b>Brand Strategy, Customer Engagement &amp; Marketing Execution</b><br><ul><li>Lead brand and marketing efforts for the Vaccines portfolio across the LevNA Cluster, leveraging market insights, customer understanding, and direct marketing strategies tailored to the cluster's diverse markets.</li><li>Develop and execute comprehensive brand and customer engagement plans for key Vaccines brands, ensuring alignment with business objectives across Algeria, Morocco, Tunisia, Lebanon, Jordan, Syria, Iraq, and Iran.</li><li>Conduct and analyze market research to understand customer needs, product requirements, competitive dynamics, and opportunities for Vaccines market development across the LevNA Cluster.</li><li>Manage Vaccines product life cycles across the LevNA Cluster, including brand strategy, product direction, advertising, pricing inputs, expense budgets, performance monitoring, and profit plans.</li><li>Collaborate with cross-functional teams and external stakeholders across the LevNA Cluster to define customer needs, develop product requirements, and support effective execution for the Vaccines portfolio.</li><li>Review and enhance current Vaccines offerings, campaigns, and customer engagement initiatives based on market feedback, performance insights, and competitive analysis across LevNA markets.</li><li>Prepare and coordinate Vaccines product introductions, updates, and promotional initiatives to support successful market entry, customer engagement, and sustained growth across the LevNA Cluster.</li><li>Develop and manage promotional and advertising campaigns to strengthen Vaccines brand positioning and drive compliant customer engagement across the LevNA Cluster.</li><li>Forecast, plan, and monitor costs and resource requirements for assigned projects, activities, and vendor-related service agreements.</li><li>Apply knowledge of internal and external business challenges to recommend improvements to products, processes, or services.</li><li>Act as a team or project lead, guiding and coaching colleagues with less experience, fostering teamwork and open discussion of issues.</li><li>Solve complex business challenges by bringing a fresh perspective to existing solutions, clearly communicating difficult issues, and building alignment around recommendations.</li></ul><br><b>Scientific Information, Promotional Compliance &amp; Regulatory Interface – Algeria</b><br><ul><li>Serve as the designated <b>Pharmacist Responsible for Scientific Information</b> in Algeria, ensuring that all scientific, promotional, advertising, and educational activities are conducted in compliance with applicable regulations, ethical standards, approved product information, and company policies.</li><li>Act as the primary affiliate representative and liaison with relevant Health Authorities for matters related to medical promotion activities, including promotional licensing, advertising approvals, scientific events, Medical Representative authorizations, regulatory declarations, renewals, and required submissions.</li><li>Oversee the review and approval of scientific, promotional, and educational materials across all engagement channels, ensuring accuracy, scientific integrity, alignment with approved product information, and compliance with local regulatory requirements.</li><li>Ensure Medical Representatives meet applicable qualification, training, and authorization requirements and maintain the highest standards of ethical and compliant customer engagement practices.</li><li>Partner closely with Medical, Regulatory Affairs, Compliance, and Commercial teams to ensure alignment between approved registration documentation, scientific communications, promotional activities, and evolving regulatory requirements.</li><li>Maintain effective governance, documentation, and inspection readiness for scientific information and medical promotion activities, supporting regulatory audits, inspections, and inquiries as required.</li></ul><br><p><b>Qualifications Required</b></p><br><br><br><ul><li>Pharmacist qualification is required.</li><li>Relevant experience in brand management, product management, market research, project management, strategic planning, creative campaign development, marketing budget management, product life-cycle management, marketing data analysis, pricing strategies, and marketing strategy implementation, preferably within Vaccines or specialty pharmaceutical portfolios across multi-market environments.</li><li>Strong market research and analytical skills to evaluate market requirements, customer needs, and emerging trends.</li><li>Proficiency in customer engagement, direct marketing techniques, and channel activation strategies.</li><li>Experience in product management, including product life-cycle management and development.</li><li>Ability to develop and implement comprehensive marketing strategies, including advertising, promotional planning, and pricing inputs.</li><li>Strong understanding of pharmaceutical promotion, scientific information governance, promotional compliance, and applicable regulatory requirements.</li><li>Excellent communication skills to manage internal alignment and external stakeholder engagement across multiple LevNA markets.</li><li>Strong capability in managing pricing inputs, expense budgets, and performance tracking.</li><li>Experience coordinating with cross-functional teams, suppliers, customers, Medical, Regulatory Affairs, and Compliance partners across multiple markets.</li><li>Ability to prepare and execute product introductions, brand updates, and associated promotional campaigns.</li><li>Strong leadership skills, including strategic planning, entrepreneurship, innovation, business acumen, coaching, talent development, and execution excellence.</li><li>Strong commitment to diversity and inclusion, with the ability to influence, motivate, and build effective partnerships.</li><li>Excellent emotional intelligence, decision-making, ownership, and accountability are required.</li></ul><br><p><b>Location</b>: Algeria</p><br><br><br><p><b>Required Skills: </b></p><br><br>Adaptability, Adaptability, Agile Methodology, Animal Health Sales, Brand Management, Brand Marketing, Brand Strategy, Communication Campaign, Creative Campaign Development, Cross-Functional Collaboration, Customer Engagement, Direct Marketing, Inspection Readiness, Interpersonal Relationships, Marketing Budget Management, Marketing Data Analysis, Marketing Management, Marketing Strategies, Marketing Strategy Implementation, Market Research, Pricing Strategies, Product Lifecycle Management (PLM), Product Management, Project Management, Regulatory Affairs Compliance {+ 2 more}<br><p><b>Preferred Skills: </b></p><br><br><br><p>Current Employees apply HERE</p><br><br><br><p>Current Contingent Workers apply HERE</p><br><br><br><p><b>Search Firm Representatives Please Read Carefully&nbsp;</b><br>Merck &amp; Co., Inc., Rahway, NJ, USA, also known as Merck Sharp &amp; Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.&nbsp;</p><br><br><br><p><b>Employee Status: </b></p><br><br>Regular<br><p><b>Relocation:</b></p><br><br><br><p><b>VISA Sponsorship:</b></p><br><br><br><p><b><span>Travel Requirements:</span></b></p><br><br><br><p><b>Flexible Work Arrangements:</b></p><br><br>Not Applicable<br><p><b>Shift:</b></p><br><br><br><p><b>Valid Driving License:</b></p><br><br><br><p><b>Hazardous Material(s):</b></p><br><br><br><p><b>Job Posting End Date:</b></p><br><br>07/31/2026<p><b><span>*A job posting is effective until 11:59:59PM on the day <u>BEFORE</u>&nbsp;the listed job posting end date. Please ensure you apply to a job posting no later than the day <u>BEFORE</u> the job posting end date. </span></b></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>Required:<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.<br>Preferred:<br>• 4 year college degree.<br>• Demonstrated skills in supervising a team.<br>• Lodging sales experience.<br>• Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.&nbsp;<br>CORE WORK ACTIVITIES<br>Managing Sales Activities<br>• Manages the development of a strategic account plan for the demand generators in the market.<br>• Manages the property's reactive and proactive sales efforts.<br>• Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.<br>• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.<br>• Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.<br>• Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.<br>• Attends sales strategy meetings to provide input on weekly and overall sales strategy.<br>• Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.<br>• Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.<br>• Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.<br>• Serves as the sales contact for customers; serves as the customer advocate.<br>• Serves as hotel authority on sales processes and sales contracts.<br>• Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.<br>• Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.<br>• Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.<br>• Supports the General Manager by coordinating crisis communications.<br>• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.<br>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>• Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).<br>• Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.<br>• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.<br>• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.<br>• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.<br>• Interfaces with regional marketing communications for regional and national promotions pull through.<br>• Performs other duties, as assigned, to meet business needs.<br>Building Successful Relationships<br>• Develops strong partnerships with local organizations to further increase brand/product awareness.<br>• Develops and manages internal key stakeholder relationships.<br>• Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.<br>• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.<br>• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.<br>• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br>Leadership<br>• Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.<br>• Develops sales goals and strategies and verifies alignment with the brand business strategy.<br>• Executes the sales strategy in order to meet individual booking goals for both self and staff.<br>• Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.<br>• Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.<br>• Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.<br>• Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.<br>• Creates effective structures, processes, jobs and performance management systems are in place.<br>• Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.<br>• Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.<br>• Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.<br>• Supports tools and training resources to educate sales associates on winning catering solutions.<br>• Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales &amp; marketing talent; works with HR to anticipate future talent needs based on business growth plans.<br>• Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.<br>• Transfers functional knowledge and develops group sales skills of other discipline managers.<br>• Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.<br>• Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.<br>• Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>