Call Center Jobs in Algeria in Algeria 2026

0 to 0 years Bayt

Agent de la Sécurité et de la Prévention

On-site - Algeria - Alger 9 May 2026

Security & Safety

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. </div>

0 to 0 years Bayt

Senior SAP Technical Lead

On-site - Algeria 19 May 2026

Information Technology

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary The SAP Technical Lead is responsible for analyzing, designing, developing and testing SAP reports, enhancements, interfaces, forms, workflows and conversion programs. The position performs relevant SAP configuration and testing while also stays responsible for the designs and development of test plans for executing unit, integration, system and performance tests. Job Responsibilities 1 Act as the technical expert, ensuring quick turnaround in identifying application issues and providing timely solutions. Develop detailed plans and accurate estimates for completion of build, system testing and implementation phases of projects, interfaces and technical developments. Transform business function requirements into technical program specs to code, test and debug programs. Develop, code, document and execute unit tests, systems, integration and acceptance tests and testing tools for functions of high complexity. Perform performance tuning to improve performance over multiple functions Engage other technical team members in the design, delivery, and deployment of solutions. Ensure integration system activities including monitoring the technical architecture (particularly scalability, availability and archiving) meet all SLA's. Manage operational support, performing work during change windows as well as providing on-call support as required by the team. Undertake performance tuning activities for SAP integration activities.  Mentor and coach junior developer resources. Provide technical expert services on new and existing initiatives. Responsible to create and manage custom portal development. Responsible to design and develop applications consistent with the UI strategy. Job Responsibilities 2 Additional Responsibilities 3 Job Knowledge & Skills Strong knowledge on SAP CAP Development. Strong knowledge on Node.js, XSOData, Workflow and Hana Calculation views. Strong knowledge and working experience in UI5 related programming like JavaScript, HTML5, CSS, JQuery and CDS Developments. Strong debugging knowledge on Node, XSOData services and Custom Fiori Applications. Knowledge in OData and CPI Integration with Cloud Applications. Working experience in SAP Business Application studio and SAP Web IDE. Portal Applications and Standards, Content Management Systems, AJAX and XML technologies. Knowledge on UI5 components such as List, Table, Expandable, and Smart Table,etc Prior experience in HTML, XML, JavaScript, SQL, Java or C#, SOAP-based web services Extensive experience with Agile or iterative development methodologies. Job Experience Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus Competencies Project Management L4 API Ecosystem/Development L4 Service Level Agreements L4 Application Programming Interfaces L4 Agility Build High-Performing Teams Machine Learning Algorithms L4 AI Fluency Provide Direction Leadership Quality Resilience Education Bachelor's Degree in COMPUTER RELATED FIELD or any related field </div>

0 to 0 years Naukri Gulf

Security and Loss Prevention Agent

On-site - Algeria - Alger 10 July 2026

Security & Safety

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards.Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</div></section><section>Desired Candidate Profile<ul><li>Education: high school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul></section>

0 to 0 years Naukri Gulf

Security and Prevention Agent

On-site - Algeria - Alger 8 July 2026

Security & Safety

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</div></section><section>Desired Candidate ProfileEducation: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</section>

0 to 0 years Bayt

Account Executive

On-site - Algeria 16 June 2026

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> From developing brand new accounts to driving expansion across existing accounts, our Direct Sales team transforms opportunity into action every day. Whether focusing on a geographical area, product line, industry, channel or market segment, their goal is the same: to develop relationships with the end-users of the organization and generate meaningful sales. They are the direct line between our ground-breaking portfolio of product solutions and the desks of satisfied customers.  What you’ll achieve:  As an Account Executive, you will drive new-business hunting and targeted expansion in a defined territory. You will run disciplined prospecting cadences, perform discovery, and progress opportunities through the funnel. Your results will be measured by pipeline generation, conversion, and customer satisfaction.  Join us to do the best work of your career and make a profound social impact as an Account Executive on our Direct Sales team in Algiers - Algeria. Responsibilities: You will:  <ul><li>Prospect via outbound/email/social and qualify leads. </li><li>Run discovery, demos, proposals, and pricing; manage objections to advance deals. </li><li>Collaborate with technical specialists on solution fit and value outcomes. </li><li>Maintain accurate forecasting and CRM updates. </li></ul> Qualifications: Take the first step towards your dream career  Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:  Essential Requirements  <ul><li>5+ years of field sales experience for Outside Sales. </li><li>Strong communication and presentation skills both in French and English.</li><li>Demonstrated quota-carrying success in field sales. </li><li>Bachelor’s degree in engineering, business, or related field.</li><li>Knowledge of consultative selling and opportunity qualification (e.g., BANT/MEDDIC).  Who We Are: </li><li>We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. </li><li>Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy. </li><li>Visit our Culture Code page to learn more about how we work and lead. </li></ul> </div>

0 to 0 years Naukri Gulf

Sr Biopharmaceutical Sales Representative

On-site - Algeria - Alger 13 July 2026

Sales

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Career Category Sales & Marketing Operations Job Description Accountabilities Reporting to the District Sales Manager <ul> <li>Maximizes sales of Amgen s products in territory</li> <li>Achieves sales targets</li> <li>Delivers key messages</li> <li>Collaborates with manager to implement agreed POA in line with marketing strategy</li> <li>Identifies and establishes high quality customer relationships and internal collaboration</li> <li>Knows in-depth knowledge of the product(s), market , stakeholders and competitors</li> <li>Works within agreed budgets</li> <li>Lives the Amgen Values</li> </ul> Responsibilities <ul> <li> Collaborates with manager to develop and implement territory POA and key account plans . Achieve POA</li> <li>Evaluates progress vs. plan monthly and agrees to course corrections with manager </li> <li> Contributes to Cluster/Territory Teams Collaborates (Medical Affairs/Key Account Manager, etc.) to agree on key account plan objectives/responsibilities</li> <li> Engages with peers and District Manager to learn best practices</li> <li> Demonstrates an understanding of industry and healthcare trends, of how retail practices, clinics and hospitals operate.</li> <li>Identify and gather competitive information</li> <li> Follows through on customer commitments and requests in a timely fashion</li> <li>Reports customer activity in the CRM system and ensures customer profiles are kept up-to-date</li> <li> Demonstrates an understanding of Amgen Performance 4 selling platform to satisfy customer and Amgen needs</li> <li> Operates within the agreed expense budget aligned with POA priorities</li> <li> Seeks advise and assistance to organize activities</li> <li>Continuously develops and improves product knowledge, communication and selling skills through self-learning and active participation in agreed training programs. Drives own development </li> </ul> Qualifications Minimum Requirements <ul> <li>Minimum 3 to 5 years of experience in the pharmaceutical industry in a sales-related job</li> <li>Basic knowledge of and experience in a hospital environment (not for specialist Sales Reps)</li> <li>Some experience with computer systems (CRM databases and MS Office)</li> <li>Fluency in local language, both in oral and written communication</li> <li>Relevant local legal qualification</li> </ul> Preferred Requirements <ul> <li>Bachelor s degree in life science or (bio) medical sciences</li> <li>Knowledge of Customer Relation Management principles</li> <li>Exposure to interactions with various disciplines and organizational levels</li> <li>Exposure to project management principles</li> </ul> Required Training <ul> <li>Product and market/PMC</li> <li>Amgen Performance 4 selling course</li> <li>Traineeship in therapeutic area</li> <li>Amgen IT applications and CRM system</li> <li>Amgen Values, culture, policies and business processes</li> <li>Presentation skills</li> <li>POA/key account planning</li> <li>Amgen Sales On-boarding program</li> </ul> Competencies Core Knowledge <ul> <li>Demonstrates an understanding of the sales cycles, hospital environment & industry environment and applies this knowledge in day to day practice. Knows Amgen/competitor products and services.</li> </ul> Problem-Solving <ul> <li>Breaks issues down into major components that reflect basis understanding of the relevant issues.</li> </ul> Goal Setting & Tracking <ul> <li>Holds self accountable for achieving established goals.</li> </ul> Tailored messages & Influencing skills <ul> <li>Interactions with others (customers, peer, manager, etc.) is open, honest and cooperative.</li> </ul> Compelling Messages <ul> <li>Able to deliver the selling message in a clear and assertive way .</li> <li>Appropriately uses Amgen s Marketing and Sales tools to support the sales process.</li> </ul> Call Planning and Execution <ul> <li>Develops pre-call plans and uses plans in customer interactions</li> <li>Demonstrates basic time management skills in terms of prioritizing activities and completing work in a timely manner; meets deadlines.</li> </ul> Rigorous Planning & Execution <ul> <li>Able to seek out information, both on specific issues and on a more general, or territory level, and to use this information to analyse, identify implications and set priorities</li> </ul> .</div></section>

0 to 0 years Naukri Gulf

Loss Prevention Supervisor

On-site - Algeria - Alger 11 May 2026

Security & Safety

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees. Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</div></section><section>Desired Candidate ProfileEducation: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None</section>

0 to 0 years Bayt

Customer Service and Sales Consultant

On-site - Algeria 30 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Title Customer Service and Sales Assistant Role Information  Pay Band  Location  Duration  Reports to: Hourly Paid Algiers, Algeria 1 year (renewable) Customer Services and Sales Manager Algeria   Role purpose To project a professional image of British Council and provide a high quality and integrated enquiry and consultancy service for all British Council’s English and Exams activities, product, and services. To demonstrate the required attitudes, skills, behaviors and knowledge in accordance with British Council Customer Service Standards. To promote and cross sell British Council products and services meeting British Council sales targets (new and existing students/candidates), Key Performance Indicators (KPIs) and supporting Teaching Centre and Exams teams to achieve their annual business targets and objectives   About us The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. The British Council is an equal opportunities and diversity employer, and the post-holder will play a role in ensuring that Equality, Diversity, and Inclusion polices are consistently applied through the Human Resources operation. The British Council has a fundamental duty of care of all children engaged in activities with us under our mandatory Child Protection Policy. All our employees must be familiar with and follow the Child Protection Code of Conduct. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989. Geopolitical/SBU/Function overview: Algeria is the largest country in Africa with a population of 41 million, the second largest in MENA, speaking Arabic, French and a significant number of Amazigh (Berber) languages. 70% of the population is under 30 years of age. A stated objective of the Algerian government is to create economic growth and jobs to meet the aspirations of young people. Education is a priority, with high levels of investment. With its demographic boom school and university education has expanded greatly. The team will be based in Algiers and will consist of 2 Customer Services and Sales Advisors, 2 Customer Service and Sales Assistants, 10 consultants, and a Customer Services and Sales Manager (CSM) reporting to the Cluster Customer Management and Sales Lead (Algeria, Morocco and Tunisia). Our vision is to offer the most Trustworthy, Inspiring and Effective customer service, requiring the least effort from our customers, and where customers experience an outstanding service that enhances the reputation of the British Council. British Council MENA Customer Services and Sales teams will maintain standard Key Performance Indicators that will be evidenced by the annual Mystery Shopping and Customer Effort Assessment. These standards will be reflected in the day to day operations and deliverables. Main opportunities/challenges for this role: The Customer Services and Sales Team across the cluster works on a shift basis designed to meet customers’ needs within operational constraints. On occasions, the post holder might be required to work outside the standard working hours and during the weekend. Any additional hours worked will be compensated according to British Council policy. Post holders may be assigned to the specialised hubs or teams and rotated between the hubs regularly, in order to provide them with an opportunity to broaden their skills and gain experience. Main Accountabilities: New & existing customer enquiries <ul><li>To meet and greet face to face customers and respond to all customer enquiries – face to face, calls, emails and social media with a polite and pleasant manner following British Council standards and service strategies e.g. call greeting, call handling, and call closing </li><li>To generate and/or raise interest level of customers to book them for a placement test or consultation, register for an Exam or attend an event.</li><li>To create CRM accounts/leads/opportunities/cases immediately when an enquiry is received from a customer.  CRM records must be updated from time to time so that there is a complete history of actions/communications with the customer and sales performance can be monitored. </li><li>To follow up with customers to remind them of their consultation appointment and course/exam/event registration prior to the date of the activities.</li><li>To offer a one-stop solution or pass enquiries and complaints to the right person, team, or department for their timely follow-up with customers</li><li>To accept and process refunds and transfer requests from existing customers according to the policy</li></ul> Sales <ul><li>To meet or exceed sales targets (new and existing students) and KPIs </li><li>To administer placement tests and provide consultation services to students on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale</li><li>To register Exams candidates online in a professional and friendly manner </li><li>To cross sell relevant British Council services and products where appropriate</li><li>To carry out after sales follow up and phone existing students to remind them to re-register for the next term and understand and log their reasons for not continuing with the British Council.</li><li>To make outbound calls to prospective and existing Exams candidates to improve sales conversions</li></ul> Registration & Financial Compliance: In line with the regional cash handling policy Customer Services Advisor is required to: <ul><li>Collect income received and transfer it accurately onto SAP or other financial systems, to maintain records on the system and complete daily reconciliations </li><li>Ensure that all income collected is reconciled and posted accurately in system</li><li>Meet requirements of audit and financial reporting and any discrepancy is reported to line management within stipulated deadline</li></ul> Product and offer knowledge <ul><li>To acquire and always maintain an excellent level of product knowledge by attending product training and observing classes.  </li><li>To acquire and always maintain an excellent knowledge of pricing, discounts and offers.</li></ul> Systems and record keeping <ul><li>To be proficient in using relevant systems, such as call centre system, CRM, student registration system (TCMS) and on-line booking systems.</li><li>To maintain and update all databases and statistics and reports in a timely and accurate manner.</li></ul> Other support duties <ul><li>To participate and/or provide sales support in all sales and marketing events (in or out of the centre) to create awareness and generate leads for the centre.</li></ul><ul><li>Ensure the front of house and consultation areas are suitably stocked with up-to-date display and promotional materials</li></ul><ul><li>Provide verification services for UK certificates</li><li>Conduct telephone-based surveys or gather other customer data</li></ul>Regularly observe Teaching Centre classes and/or visit Exams venues Other Responsibilities and main duties As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues across the cluster in tasks that ensure the smooth running of the operations. This might include participation in Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch Promotions for example.   You may also be required to perform other duties as directed by Line Manager. Key Relationships: Maintain close working relationship with wider Cluster Customer Service team and attend all briefings and meetings. Internal Customer Services and Sales colleagues and temporary staff, Teaching and Exams Management, Teachers, Marketing Team, Projects Team, Regional & Global Customer Services and Sales Teams External Students, Candidates, Partners, Corporate Clients and other customers Role Requirements: Threshold requirements: Assessment stage Passport requirements/ Right to work in country Post holder must be eligible to work in Algeria Shortlisting Direct contact or managing staff working with children? Yes. Some British Council customers may be under 18 years so appropriate police check required N/A Notes Appropriate police check mandatory Three satisfactory references required Our normal opening hours are 8 am to 7 pm 7 days a week. The role will regularly require some evening work and may occasionally require a split shift. Some unsocial hours and weekend work may be required Person Specification: Language requirements Minimum / essential Desirable Assessment Stage <ul><li>Good written and oral communication skills in English APTIS test (CEFR B2) and fluency in French and Arabic</li></ul>N/A Shortlisting and interview Qualifications Minimum / essential Desirable Assessment Stage <ul><li>High School Certificate</li></ul><ul><li>University degree</li></ul>Shortlisting Role Specific Knowledge & Experience Minimum / essential Desirable Assessment Stage <ul><li>Experience in a customer service and sales role </li></ul><ul><li>Tele-sales experience</li><li>Education sector experience</li><li>Knowledge of CRM</li></ul>Shortlisting Role Specific Skills (if any) Assessment Stage <ul><li>Good communication skills and proven ability to build rapport with customers</li></ul>Shortlisting AND Interview British Council Behaviours Assessment Stage Connecting with others (essential): Making regular opportunities to understand others better Creating shared purpose (essential) Communicating an engaging picture of how we can work together Making it happen (essential): Delivering clear results for the British Council Working together (essential): Establishing a genuinely common goal with others Being accountable (essential): Delivering my best work in order to meet my commitments Shaping the future (essential): Looking for ways in which we can do things better Interview Performance management British Council Core Skills Assessment Stage Communicating & Influencing (Level 1) Communicates clearly & effectively: Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing. Analysing data and problems (Level 1) Is systematic: Breaks down problems into a list of tasks to be done and decides on appropriate action. Using technology (Level 1) Operates as a basic user of information systems, digital and office technology: Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes. Planning & Organizing (Level 1) Is methodical: Able to plan own work over short timescales for routine or familiar tasks and processes. Interview Prepared by: Date: Priya Varma,Regional Customer Management and Sales Lead 13 April 2021 </div>

0 to 0 years Naukri Gulf

Senior Svc Supv I-Cementing

On-site - Algeria - Alger 15 July 2026

Engineering

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry. Job Duties Under general supervision, coordinates and oversees cementing service line work at the well site, providing quality service to the customer. Provides the planning necessary for the job including instructions to the crew and equipment used, including dispute resolutions to approved levels. Ensures customer satisfaction with work performed. Coordinates and directs the activities of service operators. Coordinates the clean up, repair, and preparation of equipment for the next job. Plans and performs necessary calculations for the total job at the well site as needed. Leads the site crew comprised of Halliburton and/or non-Halliburton employees. Evaluates individual performance levels of the crew and trains operators to improve their job performance. Job role has budgetary type of accountabilities or directly impacts a revenue center&aposs viability or its quality of service via personal contributions. Promotes safety awareness and environmental consciousness, and complies with all applicable safety and environmental procedures and regulations. Ensures compliance with Health, Safety, and Environmental (HSE) regulations and guidelines. Promotes and takes an active part in the Quality Improvement Process. Candidate must meet the minimum developmental standards for this job classification. Has necessary working skills within the service line and a general understanding of other service functions.</div></section><section>Desired Candidate ProfileSkills are typically acquired through a high school diploma, or similar education and one year of experience as Service Operator-Cementing, II. Licensure to drive commercial equipment may be required. Given the nature of oil field service work, the ability to communicate effectively with others is necessary.</section>

0 to 0 years Bayt

Stage Customer Care Specialist

On-site - Algeria 19 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description You'll be joining a fantastic international support team of 23 people based in Paris, Algiers, Mexico and Malaysia and accompany mainly our clients based in the EEMEA and Western Europe but not only. What you will be doing progressively and supervised:  <ul><li>Assist the team in handling customer requests through the ticketing system and live chat  </li></ul><ul><li>Respond to simple and recurring customer questions using existing documentation and templates  </li></ul><ul><li>Identify and escalate more complex issues to the appropriate team members  </li></ul><ul><li>Participate in the follow-up of customer incidents and related communications, under supervision  </li></ul><ul><li>Contribute to maintaining and improving internal documentation (FAQs, guides, standard replies)  </li></ul><ul><li>Manage from start-to-end the deployment of a new feature for all existing customers  </li></ul> Qualifications <ul><li>Fluent in English (any other language would be welcome).  </li></ul><ul><li>Strong problem-solving and analytical skills.  </li></ul><ul><li>Familiarity with working in a multicultural environment.  </li></ul><ul><li>Ability to multitask and work effectively under pressure and tight deadlines.  </li></ul><ul><li>Customer-centric & business-oriented mindset  </li></ul><ul><li>Team spirit, autonomous, able to adapt and learn  </li></ul><ul><li>Good use of IT tools, including Excel  </li></ul><ul><li>Knowledge of the e-commerce environment would be a plus.  </li></ul> Additional Information Our Benefits <ul><li>Flexible working environment</li><li>Volunteer time off</li><li>LinkedIn Learning</li><li>Employee-Assistance-Program (EAP)</li></ul>NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/ About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion </div>

0 to 0 years Bayt

Agent de la Sécurité et de la prévention

On-site - Algeria 8 July 2026

Security & Safety

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. </div>

0 to 0 years Bayt

Customer Success Executive

On-site - Algeria 21 May 2026

Information Technology

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description ABOUT THE JOB This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients answer their business issues. Your insights will influence decisions for some of today’s leading global companies. RESPONSIBILITIES <ul><li>Managing a portfolio of NIQ retail FMCG partners in Algeria;</li><li>Become an expert and own the ways of working on the Discover platform to be able to direct clients as needed;</li><li>Analyse and interpret retail audit data with actionable presentations on different FMCG categories to answer clients' business issues;</li><li>Ensure a daily interface with clients for data delivery, analysis, and answer their different requests;</li><li>Ensure day-to-day relationship management with internal teams for the completion of projects (panel & ad hoc);</li><li>Communicate clearly, professionally, and in a timely manner with both internal and external stakeholders;</li><li>Maintain client satisfaction with every encounter. Through understanding client queries, managing internal resources, setting client expectations & committing to timelines;</li><li>Use internal tools and data sources.</li></ul>A LITTLE BIT ABOUT YOU Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next. REQUIREMENTS <ul><li>At least a bachelor's degree in marketing, management, communication or equivalent</li><li>1-2 years of work experience is preferred but it's not must-have (within consumer or trade marketing, analytics and insights or market research)</li><li>Fluent in spoken and written English and Business French</li><li>Knowledge of the Consumer-Packaged Goods (CPG) industry</li><li>Excellent analytical skills</li><li>Good communication skills, both written and verbal</li><li>Good interpersonal skills</li><li>Adaptable to changes in priority or tasks</li><li>Has interest and knowledge in consumer marketing, statistics, research techniques, and experimental designs</li><li>Proficient in Microsoft Excel & PowerPoint, and learning new software</li><li>An ability to work independently and in a team</li><li>Comfortable working in a digital-enabled environment</li></ul>#LI-Hybrid Additional Information Our Benefits <ul><li>Flexible working environment</li><li>Volunteer time off</li><li>LinkedIn Learning</li><li>Employee-Assistance-Program (EAP)</li></ul>NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion </div>

0 to 0 years Bayt

Entry-level Customer Success

On-site - Algeria 21 May 2026

Information Technology

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description ABOUT THE JOB This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients answer their business issues. Your insights will influence decisions for some of today’s leading global companies. RESPONSIBILITIES <ul><li>Managing a portfolio of NIQ retail FMCG partners in Algeria;</li><li>Become an expert and own the ways of working on the Discover platform to be able to direct clients as needed;</li><li>Analyse and interpret retail audit data with actionable presentations on different FMCG categories to answer clients' business issues;</li><li>Ensure a daily interface with clients for data delivery, analysis, and answer their different requests;</li><li>Ensure day-to-day relationship management with internal teams for the completion of projects (panel & ad hoc);</li><li>Communicate clearly, professionally, and in a timely manner with both internal and external stakeholders;</li><li>Maintain client satisfaction with every encounter. Through understanding client queries, managing internal resources, setting client expectations & committing to timelines;</li><li>Use internal tools and data sources.</li></ul>A LITTLE BIT ABOUT YOU Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organisation. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next. REQUIREMENTS <ul><li>At least a bachelor's degree in marketing, management, communication or equivalent;</li><li>Fluent in spoken and written English and Business French;</li><li>Excellent analytical skills and good communication skills, both written and verbal;</li><li>1-2 years of work experience is preferred, but it's not a must-have (within consumer or trade marketing, analytics and insights or market research);</li><li>Good interpersonal skills;</li><li>Adaptable to changes in priority or tasks;</li><li>Has interest and knowledge in consumer marketing, statistics, research techniques, and experimental designs;</li><li>Proficient in Microsoft Excel & PowerPoint, and learning new software;</li><li>An ability to work independently and in a team;</li><li>Comfortable working in a digital-enabled environment.</li></ul>#LI-Hybrid Additional Information Our Benefits <ul><li>Flexible working environment</li><li>Volunteer time off</li><li>LinkedIn Learning</li><li>Employee-Assistance-Program (EAP)</li></ul>NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion </div>

0 to 0 years Bayt

Finance Manager

On-site - Algeria 12 June 2026

Other

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The PositionWe are looking for highly motivated, Agile, Finance Entrepreneurs who connect the dots to create value and feel comfortable collaborating in self-managed, cross-functional teams, to join the Finance Department for Algeria. This Affiliate Finance Manager Role will be responsible for the financial support for Business, including forecasting activities, being a key member in all of them. Position Summary: <ul><li>Ultimate responsible for the strategy direction for his chapter and company objectives achievements. </li><li>Strategy decision maker with the others Chapters for company’ future & profitability. </li><li>P&L responsibility for his area. </li><li>Empowering & enabling teams to achieve the North Star. </li><li>Serving as a role model to the organization of new ways of working. </li><li>Leading functional chapter. </li><li>Responsible for the upskilling of the people in his/her center through development and coaching. </li><li>Develops functional expertise (people coaching & development). </li><li>Works with the other Chapters where needed to deliver the North Star. </li><li>Serve as counsel and enabler for squad owners or leads. </li></ul>Key Responsibilities: <ul><li>Effectively contributes to the company's strategy and future direction and supports tactical initiatives. </li><li>Continuously advises the Business in adapting strategy to the local market, while analyzing risks and opportunities to optimize the distribution chain. Acts as a business partner in terms of providing and interpreting information for decision-making and monitoring results. </li><li>Play a leading role in to assure affiliate’s strategies, plans and financials are on track to achieve targeted business results and metrics. </li><li>Identify true value drivers and contribute to the organizational effectiveness across all functions. </li><li>Implements improvements of business value, by initiating and/ or identifying innovative opportunities for continuous enhancement and/ or increasing the competitive advantage of the business. </li><li>Ensuring strong financial governance including statutory and tax compliance. </li><li>Oversees the implementation of financial, logistics, procurement and IT strategy in a fast-paced environment. </li><li>Maintain financial accounting and reporting systems and processes to comply with accounting standards and reporting requirements. </li><li>Establish and maintain robust financial systems, processes and controls. </li><li>Performs complex financial modelling and scenario analysis to support Senior Management decision-making process, improve operational visibility, and enable sustainable business growth. </li><li>Coordinate and drive the budgeting and forecasting process to support the business plans and target setting process. </li><li>Balances resource allocation and advises on implications of proposed business activities. </li><li>Provides oversight of daily finance and logistics operations, including management of budgeting, accounting policies, systems and processes regulatory reporting requirements, cash management etc. Provides and interprets management information to offer a view on performance in the context of the business strategy. </li><li>Manage finance related risks and contribute to the comprehensive compliance management. </li><li>Key role in ensuring that our distribution model best fits local affiliate and local market needs. </li><li>Builds strong relationships and ensures good collaboration and communication between Finance Chapter and other Chapters, affiliate, regional and global functions. </li><li>Develops and motivates direct reporting employees for achieving higher productivity; provides clarity, promotes effectiveness, and requires accountability. </li><li>Reviews the total performance of direct reporting employees through a regular appraisal procedure and stimulates their individual development and motivation. </li><li>Implements improvements of business value, by initiating and/or identifying innovative opportunities for continuous enhancement and/or increasing the competitive advantage of the business. </li><li>Leads talent development across the Team. </li><li>Plays a key role interface with the group management ensuring compliance with organizational policies. </li><li>Liaise with external audit staff to complete annual or regular audits in an efficient and accurate manner. </li></ul>Roche Mandatory Responsibilities: <ul><li>Respects and implements the values of the company: Integrity, Courage and Passion. </li><li>Complies, along with the team, with all Roche Corporate Business principles, Code of Conduct, policies and practices. </li><li>Maintains awareness of the company’s requirements to fully report adverse events and other reportable drug safety and product complaint information. </li><li>Respects all mandatory rules regarding occupational health and safety, as well as instructions on protection against fire and other hazards, provided by the employer/designated workers. </li><li>Implements improvements of business value, by initiating and/or identifying innovative opportunities for continuous enhancement and/or increasing the competitive advantage of the business. </li></ul>Education & Experience: <ul><li>University Degree in Finance or related subject; </li><li>MBA preferred </li><li>A minimum of 10 years of relevant financial management experience preferably in the pharmaceutical industry, with demonstrated success building systems and tools to support growth. </li><li>Experience with complex financial reporting, budgeting and forecasting </li><li>Strong business knowledge and understanding </li><li>Fluency in English, both written and spoken </li><li>Knowledge of the healthcare and reimbursement environment </li><li>Proven results in people leadership and talent development in a multicultural environment </li><li>Experience working in a matrix environment </li><li>Advanced knowledge of Microsoft Office suite: Word, Excel and PowerPoint </li><li>Practical experience with ERP Systems with a solid business process knowledge </li></ul>Key competences <ul><li>Strong leadership skills: has proven experience of building and cultivating relationships with key partners/stakeholders <ul><li>Visionary: Articulates a bold, shared vision for her/his chapter and the whole Affiliate that is centered on the patient to deliver our “North Star” embeds and projects this vision in all internal & external interactions. </li><li>Architect: Evolves and develops functional roles and forms and empowers teams that make great decisions </li><li>Catalyst: Removes obstacles, prioritizes to create clarity and focus; collaborates externally to solve bottlenecks. Engages with all team members and the network above the country to shape structures, processes and behaviors; additionally engages externally side by side with GM and other business functions to continuously improve the patient journey. </li><li>Coach: Helps everyone in the network building the skills and mindset they need to succeed; coaching and being coached </li></ul></li></ul><ul><li>Proven track record of effective decision-making: makes good business decisions and exercises sound judgment </li><li>Proven track record for consistently meeting or exceeding financial and other quantitative targets, as well as qualitative goals, for large departments/teams in the pharmaceutical/biotechnology industry </li><li>Ability to use superior written and oral communication skills, including verbal and presentational skills, to persuade and influence both internally and externally </li><li>Strong customer and patient orientation/focus </li><li>Outstanding change management skills and a proven track record of effectively driving organizational change and innovation </li><li>Outstanding influencing skills: consistently extracts optimized business results through skillful collaboration with others, is an inspiring leader </li><li>Encourages team & organization to challenge status quo and find innovative solutions, thinks out-of-the box </li><li>Organizational skills and time management: can prioritize multiple tasks and goals to ensure timely and high-quality accomplishment </li><li>Demonstrated ability to build and maintain relationships with both internal and external stakeholders including executives </li><li>Understand political process and be able to work effectively with multiple and diverse external interests </li><li>Ability to readily master new health policy issues and identify priorities and positions based on business needs. </li></ul>Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer. </div>

0 to 0 years Bayt

Agent de la sécurité et de la prévention

On-site - Algeria 10 July 2026

Security & Safety

0 to 0 years Naukri Gulf

Reservation Manager

On-site - Algeria - Alger 30 June 2026

Human Resources

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Description: The Reservations Manager is responsible for the strategic and operational management of the Reservations department at the Sofitel Thalassa Algiers Club des Pins. They ensure the optimization of room revenue, the implementation of pricing strategies, and the performance of distribution channels, while guaranteeing a high level of customer service in accordance with Sofitel and Accor standards. They lead and develop the Reservations team to optimize conversion rates, sales quality, and the overall profitability of the hotel. Main Responsibilities: Reservations Department Management Supervise the daily operations of the Reservations department and ensure compliance with standards and procedures Ensure the quality and consistency of information communicated to customers across all channels (telephone, email, OTA) Ensure the optimization of request processing and the efficient management of call and email volumes Guarantee the accuracy of reservations (rates, segments, customer profiles, conditions) Respond to customer requests according to defined service standards Revenue Management & Distribution Implement pricing and sales strategies in coordination with the Revenue Manager Monitor pick-up, booking trends, and adjust sales priorities Participate in the implementation of pricing offers (rate creation, testing, internal communication) Optimize sales through upselling and cross-selling Ensure a good understanding of market segments and distribution channels Reporting & Analysis Contribute to the preparation of daily reports, Weekly and monthly (production and activity) Monitoring key performance indicators (conversion, no-shows, cancellations, production per channel) Analyzing performance and proposing improvement actions Team Management Supervising and training Reservations department staff Regularly evaluating team performance Developing staff professional skills (sales, tools, standards) Overseeing the team's presentation, attitude, and professionalism Creating schedules based on activity and budget Internal Coordination & Communication Ensuring smooth communication with the Front Office, Sales, Revenue, and Finance departments Participating in briefings, meetings, and training sessions Ensuring effective information sharing (shifts, instructions, priorities) Coordinating with other departments to guarantee a seamless customer experience Other Responsibilities Ensuring compliance with security procedures and internal standards Maintaining a high level of presentation and professionalism Report technical malfunctions and track their resolution</div></section><section>Desired Candidate Profile<h2>Qualifications</h2>University degree. Minimum 3 years of experience in a similar role or in customer service/reservations. Proven experience in a 4* or 5* hotel environment. Fluency in French and English (spoken and written). Proficiency in computer tools (Microsoft Office: Word, Excel, Outlook, PowerPoint). Proficiency in a hotel PMS (ideally OPERA). Good knowledge of distribution channels (OTA, GDS, corporate). Leadership and managerial skills. Excellent customer service skills. Strong organizational and analytical skills. Attention to detail and rigor. Team spirit and collaboration. Dynamism and proactivity. Ability to motivate and develop teams. Neat appearance and professional attitude. Results and performance-oriented.</section>

0 to 0 years Naukri Gulf

Reservation Manager

On-site - Algeria - Alger 30 June 2026

Human Resources

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Join a hotel that's part of the Accor network, a group that brings together more than 5,500 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Here, we believe in you and what you bring to the table. Opportunities for growth and development abound. Every project, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.The Reservations Manager is responsible for the strategic and operational management of the Reservations department at the Sofitel Thalassa Algiers Club des Pins. They ensure the optimization of accommodation revenue, the implementation of pricing strategies, and the performance of distribution channels, while guaranteeing a high level of customer service in accordance with Sofitel and Accor standards. They lead and develop the Reservations team to optimize conversion rates, sales quality, and the overall profitability of the hotel.Main Missions:Reservations service management<ul><li>Supervise the daily operations of the Reservations department and ensure compliance with standards and procedures.</li><li>Ensure the quality and consistency of information communicated to customers across all channels (telephone, email, OTA)</li><li>Ensure the optimization of request processing and the efficient management of call and email volumes.</li><li>Ensure the accuracy of reservations (prices, segments, customer profiles, conditions)</li><li>Respond to customer requests according to defined service standards</li></ul>Revenue management & distribution<ul><li>Implement pricing and sales strategies in coordination with the Revenue Manager</li><li>Track pick-up, booking trends and adjust sales priorities</li><li>Participate in the implementation of pricing offers (creation of rates, testing, internal communication)</li><li>Optimize sales through upselling and cross-selling</li><li>Ensuring a good understanding of market segments and distribution channels</li></ul>Reporting & analyse<ul><li>Contribute to the preparation of daily, weekly and monthly reports (production and activity)</li><li>Monitor key performance indicators (conversion, no-shows, cancellations, production per channel)</li><li>Analyze performance and propose improvement actions</li></ul>Team management<ul><li>Supervise and train the staff of the Reservations department</li><li>to regularly evaluate the performance of the teams</li><li>To develop the professional skills of employees (sales, tools, standards)</li><li>Oversee the presentation, attitude, and professionalism of the team.</li><li>develop schedules based on activity and budget</li></ul>Coordination & communication interne<ul><li>Ensure smooth communication with the Front Office, Sales, Revenue and Finance departments</li><li>Participate in briefings, meetings and training sessions</li><li>Ensure proper transmission of information (shifts, instructions, priorities)</li><li>Coordinate with other departments to ensure a seamless customer experience</li></ul>Other responsibilities<ul><li>Ensure compliance with security procedures and internal standards</li><li> </li></ul></div></section><section>Desired Candidate Profile<ul><li>University degree</li><li>Minimum 3 years of experience in a similar role or in customer service/reservations</li><li>Proven experience in a 4* or 5* hotel environment</li><li>Mastery of French and English (spoken and written)</li><li>Good mastery of computer tools (Microsoft Office: Word, Excel, Outlook, PowerPoint)</li><li>But sadly it is a PMS h loom (sometimes OPERA)</li><li>Good knowledge of distribution channels (OTA, GDS, corporate)</li><li>Leadership et comp tences manag riales</li><li>Excellent customer service skills</li><li>Strong organizational and analytical skills</li><li>Attention to detail and rigor</li><li>Team spirit and collaboration</li><li>Dynamism and proactivity</li><li>Ability to motivate and develop teams</li><li>Neat appearance and professional attitude</li><li>Results and performance orientation</li></ul></section>

0 to 0 years Bayt

Loss Prevention Supervisor

On-site - Algeria - Alger 8 May 2026

Security & Safety

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> POSITION SUMMARY Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees. Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. </div>

0 to 0 years Bayt

HSE SC & Maintenance Distribution

On-site - Algeria 22 May 2026

Security & Safety

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About Sanofi:We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.About the jobMission Objectives<ul><li>Implement organizational structures, management methods, risk analyses, documentation, and KPIs in line with Group HSE policy</li><li>Ensure regulatory monitoring and maintain compliance with applicable legal requirements</li><li>Define and monitor the medium- and long-term HSE roadmap for distribution activities</li><li>Develop a multi-year continuous improvement strategy to strengthen HSE culture and risk prevention</li><li>Implement risk prevention and management programs for the health and safety of Sanofi employees and all stakeholders</li><li>Establish the site's HSE documentation system in line with Group standards and legal requirements</li><li>Define and monitor training programs for employees and contractors</li><li>Participate in in-depth HSE incident investigations and define action plans</li><li>Be responsible for team safety and ensure compliance with HSE rules</li><li>Conduct periodic audits to assess compliance with Group policies and standards</li><li>Ensure maintenance of distribution equipment and regulatory compliance, in coordination with the pharma site</li></ul>Job Scope / Position Dimensions1. Occupational Health<ul><li>Develop and lead a professional exposure risk management program</li><li>Lead workplace risk assessment processes and define risk control measures</li><li>Identify opportunities to improve working conditions</li><li>Implement workplace ergonomics programs</li><li>Coordinate occupational health and medical surveillance programs with the occupational physician</li><li>Develop medical monitoring programs for exposed personnel</li></ul>2. Environmental Impact Management<ul><li>Define and deploy the site environmental roadmap aligned with the “Planet Care” program</li><li>Implement an environmental management system</li><li>Ensure compliance with local environmental regulations and Group requirements</li><li>Develop environmental monitoring programs</li><li>Implement energy, water, and CO₂ emissions reduction programs</li><li>Establish a waste management program</li></ul>3. Facility and Personnel Safety<ul><li>Implement core safety management system programs (Permit to Work, LOTO, machinery safety, warehouse safety, etc.)</li><li>Coordinate the implementation of site safety procedures</li><li>Implement office safety programs</li><li>Establish crisis management and emergency response processes</li></ul>4. Regulatory Compliance<ul><li>Ensure regulatory watch on applicable laws and requirements</li><li>Coordinate regulatory compliance audits</li><li>Prepare and coordinate audits (global HSE, insurance, client/supplier audits, etc.)</li><li>Conduct gap assessments against Group standards</li><li>Implement a robust action plan tracking system</li></ul>5. Maintenance of Sidi Abdellah Distribution Center Facilities<ul><li>Define the maintenance strategy for distribution site installations</li><li>Plan and coordinate preventive and corrective maintenance activities</li><li>Coordinate with pharma and project teams for commissioning of new installations</li><li>Coordinate shared installations with pharma teams impacting the distribution platform</li><li>Develop technical specifications for new acquisitions</li><li>Set up and monitor maintenance service contracts (facilities, equipment, buildings)</li><li>Supervise external contractors</li><li>Ensure fuel supply for generators</li><li>Manage the building maintenance team</li></ul>Key Responsibilities: 1. Health, Safety & Environment (HSE)<ul><li>Deploy and lead the site HSE policy</li><li>Ensure compliance with local regulatory requirements (Algeria) and Group standards</li><li>Identify risks and implement prevention plans</li><li>Monitor HSE indicators (leading safety indicators, audits, inspections)</li><li>Organize safety training (PPE, fire safety, ergonomics, etc.)</li><li>Manage incidents/accidents (root cause analysis, corrective actions)</li><li>Lead HSE committees and promote a strong safety culture on site</li><li>Coordinate the occupational health and medical surveillance program with the occupational physician</li><li>Ensure waste management, emissions control, and environmental compliance</li></ul>2. Maintenance & Infrastructure<ul><li>Define and lead the preventive and corrective maintenance strategy</li></ul><ul><li>Ensure equipment availability, including:</li></ul><ul><li>Cold rooms</li><li>Conveyors</li><li>Forklifts / material handling equipment</li><li>Electrical and HVAC installations</li><li>Automated systems (if applicable)</li></ul><ul><li>Supervise internal teams and external contractors</li><li>Coordinate with Sidi Abdellah site maintenance teams</li><li>Manage the maintenance budget and optimize costs</li><li>Implement performance indicators (MTBF, MTTR, availability rate)</li><li>Lead technical improvement and investment projects</li></ul>3. Contractor Management<ul><li>Select and monitor suppliers (maintenance, services, etc.)</li><li>Follow-up with CBRE</li><li>Ensure HSE compliance of external interventions</li><li>Review contracts and service level agreements (SLAs)</li></ul>4. Other Responsibilities<ul><li>Responsible for implementing and monitoring Sanofi HSE standards</li><li>Set up HSE project/work management structures and associated systems</li><li>Manage regulatory processes related to HSE topics</li><li>Coordinate HSE activities with HSE managers of the pharma site</li></ul>About youBasic Qualifications<ul><li>Experienced: 5 to 10 years in an industrial/logistics environment. Proven experience in a similar role within an HSE department in a comparable position</li><li>Language: Fluent in French and English (spoken and written)</li><li>Degree: HSE engineering degree or equivalent</li></ul>Technical Skills: <ul><li>HSE regulations</li><li>Risk analysis methods</li><li>Audit techniques</li><li>Project management</li><li>In-depth knowledge of regulations, standards, and other requirements</li><li>Industrial maintenance</li><li>Electrical / mechanical / automation systems</li><li>Proficiency in CMMS (Computerized Maintenance Management Systems) tools</li><li>Risk analysis and problem-solving</li></ul>Managerial Skills:<ul><li>Leadership, team management, cross-functional communication, and report writing</li><li>Ability to manage teams and external contractors</li><li>Strong communication and HSE training/awareness skills</li></ul>Why choose us?<ul><li>Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.</li><li>Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet.</li><li>Drive progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably.</li><li>Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed.</li><li>Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions.</li><li>Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition.</li><li>Thrive in inclusive, high-performing teams where every role matters and every voice helps shape what’s next.</li></ul>Pursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! </div>

0 to 0 years Bayt

Customer Facing Solution Support

On-site - Algeria 29 June 2026

Information Technology

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> 1. JOB PURPOSE The jobholder is responsible to actively promote DHL’S range of E-com products and services, liaise for the equipment, manage installation, support clients and impart training & system integrations. Train & support New E-Com Advisor, maintain e-Com Inventory 2. PRINCIPAL ACCOUNTABILITIES 1. Install E-com tools for new customers and conduct capability demonstrations for new or potential customers to enhance the competitive advantage of using DHL for our customers. 2. Provide customers – both internal & external user training through road shows and customer evenings respectively on E-com products both on current and new versions of the software to ensure smooth shipment processing for 100% accurate manifest data. 3. Evaluate customer needs, provide solutions and customise the E-com products (software and hardware) to meet the customer’s need, without compromising DHL’s standards and also providing customers value-added services. 4. Provide support and solutions to the sales team, with regards to any E-com products, training and accompany Sales Team to customer sites for presentations if needed to provide the customer effective utilisation of our systems. Install account rates on Easy Ship systems for customers, upon requests from Sales. 5. Select appropriate hardware for each site dependant on volume of shipments / revenue, after consultation with eShippng & Customer Solution Manager to ensure the most effective utilization of technology. 6. Evaluate competitor’s shipment processing systems & products via direct on-site comparison with DHL products, feedback from customers and / or any other means of competitor intelligence to drive continuous improvement of our products & systems. 7. Ensure that all systems are in good condition, upgraded, tested and functioning properly before deploying to customers to ensure smooth transition with minimal disruption to the user’s business. 8. Work closely with the Area team, DZ IT and KUL/PRG team to develop solutions and processes or modifications to existing products to continually exceed customer’s expectations and strengthen DHL’S stronghold as a market leader in the Air Express Industry, by providing value-added service via E-com products and customised solutions. 9. Ensure that the Electronic Service Directory file is updated at all sites within the the first 3 weeks of every quarter and new courier guides sent to SPS customers every quarter to ensure data accuracy. 10. Check and ensure 100% manifest data return from all SPS sites, as it results in significant cost savings for DHL. 11. Provide weekly reports on time as and when requested by the eShippng & Customer Solution Manager. 12. Ensure that all our customers using the E-com products are provided efficient and excellent customer service as regards – Logging in of all support calls immediately and attending to them within 24 hours, being on call 24 hours a day even whilst managing the E-com Duty Manager roster every alternate month to attend to any critical system failures for timely restoration, ensure systems are working at all times and in case of breakdown prompt arrangements are made for replacement and the DHL customer server is up at all times so that the external customers can download/upload data files when required. 13. Ensure that all mail shot requests from Sales are promptly actioned and proper manifesting is done to ensure timely and accurate data is available to the network. 14. Assist the Billing team with reports from client systems to identify any discrepancies in billing so that corrective action (credit notes) can be taken immediately contributing to achievement of DOS targets. 15. Conduct a six monthly audit of all client systems and update files for hardware count, serial and model numbers and track calibration of scales to secure control over our systems and also quick recovery in case of breakdowns. 16. Organise quarterly meetings with Service Centre Managers and team leaders to discuss any sites identified by couriers as potential for automation or customers with recurring problems like miscodes, etc. so that corrective action can be taken promptly. 17. Ensure e-Com objectives are met & report monthly to the E-com Manager. 18. e-AWB Allocation Management: Constant allocation of e-AWB to new & existing customers. Ensure maximum utilization of country’s e-AWB’s range 19. Daily review and action of CSV pre-print requests and their conversion to e-Customers 20. e-uploads Service level maintenance in line with annual KPI's 21. Provide on-job training to new e-Com Advisors with complete overview of e-Com department and its objectives. 22. Ensure that the e-Com Advisor is able to conduct his daily activities. 23. Assisting fresh e-Com Advisors in supporting customer special requirements, S/w Issues and customer support. 24. Ensure all aspects of customer service in relation to Customers using DHL's eCom tools and promotion of eCom tools. 25. Stock Management: Raise and follow-up orders, secure stocks, maintain re-order level and conduct inventory of the e-Com Store. 26. Monitoring Manual waybills supplies & taking actions in line with the process in place at any given time. 27. Active participation in selling, coordination & implementation of integration projects as assigned by the eShippng & Customer Solution Manager. 3. KNOWLEDGE, SKILLS AND EXPERIENCE <ul><li>Possess a BAC + 3 or TS in computer science </li><li>Excellent written as well as verbal communication skills in English. </li><li>Must possess good IT experience (minimum 1 - 3 years) in a service related industry. </li><li>Must hold a degree / diploma in an IT discipline with excellent knowledge of IT skills like networking WAN & LAN, Microsoft applications, basic programming, and troubleshooting on Operating Systems. </li><li>A working knowledge of web development tools would be desirable. </li><li>Working knowledge in computer hardware & software, with a definite interest in helping customers benefit through the use of technology. </li><li>Aptitude to constantly update self of developments and innovations in an extremely volatile technical environment. </li><li>Ability to work independently even under pressure. </li><li>Deadline and target driven. </li><li>Excellent presentations skills. </li><li>Possess a valid DZ Driving licence. </li><li>Good planning and organizing skills. </li><li>Team Player </li><li>Possess high energy levels and enjoys challenge. </li><li>Ability to work effectively and build relationships with Internal as well as External DHL Customers. </li><li>Commercial attitude / business acumen. </li><li>Strong analytical & logical approach towards problem solving. </li></ul> </div>

Call Center Jobs in Algeria

Agent de la Sécurité et de la Prévention

Senior SAP Technical Lead

Security and Loss Prevention Agent

Security and Prevention Agent

Account Executive

Sr Biopharmaceutical Sales Representative

Loss Prevention Supervisor

Customer Service and Sales Consultant

Senior Svc Supv I-Cementing

Stage Customer Care Specialist

Agent de la Sécurité et de la prévention

Customer Success Executive

Entry-level Customer Success

Finance Manager

Agent de la sécurité et de la prévention

Reservation Manager

Reservation Manager

Loss Prevention Supervisor

HSE SC & Maintenance Distribution

Customer Facing Solution Support

Site Owners

Employers

Job Seekers

Call Center Jobs in Algeria

Receive email alerts for Call Center Jobs in Algeria jobs