Automation Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations for real-world applications.<br> In this role, you'll use your bot engineering expertise, conversational design skills, and quality-focused approach to build reliable, useful bots and messaging integrations that deliver a great user experience.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with innovative technology projects.<br> Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Review, debug, optimize, and refactor bot implementations to improve correctness, reliability, maintainability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and build stable, user-friendly bot experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for at least one major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Apply your expertise to real-world technology projects while gaining experience building high-quality solutions for a global platform.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong><span>About Yassir</span></strong> <p><span>Yassir is the Super App designed to make your life easier. Yassir’s Mission is to serve Africans in the continent and its diaspora while creating economic opportunities for service providers and infusing social values. We aspire towards providing our users with the most essential services to their door by leveraging technology and a large ecosystem of partners. We at Yassir stand for: Ambition, Transparency &amp; Trust, Quality, Performance. And we are growing fast - super fast.</span></p><br> <p><span>By choosing a career at Yassir, you choose to be part of one of the most impactful, fastest-growing Tech companies in Africa.</span></p><br> <br> <p><strong><span>yassir.com</span></strong></p><br> <strong><span>About the Role</span></strong> <p><span>Yassir is seeking a highly skilled and motivated Data Analyst, of junior / mid / senior level, to join our Data Analytics team and contribute with shaping the business’s decision making and product offering on Financial Services in making it more data and insights driven. As a Data Analyst (FinTech), you will play a crucial role in analyzing data, helping us prioritize, assess, develop financial product features for our millions of users across Africa. Your expertise in both data processing, robust statistical analysis, insights derivation, hypothesis formulation and data visualization will be essential in driving our solutions and providing value to Yassir. This is a very exciting opportunity, tackling some of Yassir’s most critical problems.</span></p><br> <strong><span>About the Team</span></strong> <p><span>The Data Analytics team is part of Yassir’s central Data &amp; AI domain, which is responsible for all data related activities in the organization - from Data Engineering, Data Platform management and Data Analytics all the way to AI solutions and MLOps infrastructure development. We are a global team of Data and AI / ML experts, encompassing diverse backgrounds and skills. We strive to provide top-quality Analytics and BI insights to the business, being a proactive partner to our stakeholders, and ultimately to build a mature Data Culture supported by widespread data fluency, responsible and democratized data access, data-driven decision making and automation. We push the envelope of what’s feasible, we challenge each other, we support each other, and we take great pride in our work. Most of all we are value-driven to create impact from our data solutions. If you have an inherent curiosity about the fields Data and AI, a relevant background and an internal zeal and drive to contribute, please come join us!</span></p><br> <br> <strong><span>Key Responsibilities</span></strong> <ul> <li> <p><span>Analyze customer, transaction, merchant, and agent data to identify trends, opportunities, and performance drivers across Wallets, Payments, Bill Payments, Merchant Payments, P2P Transfers, and other Financial Services products.</span></p><br> </li> <li> <p><span>Partner with Product Managers, Operations, Risk, Finance, and Engineering teams to answer business questions through data and support product decision-making.</span></p><br> </li> <li> <p><span>Develop and maintain dashboards, reports, and KPI tracking frameworks to monitor customer growth, engagement, retention, transaction performance, and revenue metrics.</span></p><br> </li> <li> <p><span>Conduct deep-dive analyses on customer behavior, payment funnels, wallet activation, transaction success rates, merchant activity, and agent performance.</span></p><br> </li> <li> <p><span>Support product discovery and feature development by identifying customer pain points, behavioral patterns, and growth opportunities using data.</span></p><br> </li> <li> <p><span>Design, execute, and evaluate A/B tests, feature launches, promotional campaigns, and product experiments to measure impact and guide future improvements.</span></p><br> </li> <li> <p><span>Work closely with Data Science and Risk teams to support customer segmentation, fraud monitoring, credit risk analysis, and predictive modeling initiatives.</span></p><br> </li> <li> <p><span>Perform exploratory data analysis (EDA) to uncover actionable insights and support the development of data-driven product enhancements.</span></p><br> </li> <li> <p><span>Monitor data quality, identify anomalies, and collaborate with Data Engineering teams to improve tracking, instrumentation, and reporting accuracy.</span></p><br> </li> <li> <p><span>Communicate findings and recommendations clearly to both technical and non-technical stakeholders through presentations, reports, and dashboards.</span></p><br> </li> </ul> <br> <strong><span>Key Requirements</span></strong> <span>Essential</span> <ul> <li> <p><span>2–5 years of experience in Product Analytics, Business Analytics, Data Analytics, or a related analytical role.</span></p><br> </li> <li> <p><span>Strong SQL skills and practical experience working with large-scale customer and transaction datasets.</span></p><br> </li> <li> <p><span>Proficiency in Python for data analysis, statistical modeling, and data visualization.</span></p><br> </li> <li> <p><span>Experience working with digital products, preferably within Fintech, Payments, Wallets, Banking, Lending, or Financial Services.</span></p><br> </li> <li> <p><span>Solid understanding of statistics, hypothesis testing, experimentation, and data-driven decision-making.</span></p><br> </li> <li> <p><span>Experience building dashboards and reports using BI tools such as Looker Studio, Looker, Tableau, or Power BI.</span></p><br> </li> <li> <p><span>Ability to translate business questions into analytical approaches and communicate insights effectively to stakeholders.</span></p><br> </li> <li> <p><span>Familiarity with cloud-based data platforms, preferably Google Cloud Platform (GCP) and BigQuery.</span></p><br> </li> <li> <p><span>Strong problem-solving, analytical thinking, and attention to detail.</span></p><br> </li> <li> <p><span>Excellent written and verbal communication skills in English.</span></p><br> </li> </ul> <span>Nice to have</span> <ul> <li> <p><span>Experience working with Wallets, Bill Payments, Merchant Payments, P2P Transfers, Agent Networks, Lending, or Credit products.</span></p><br> </li> <li> <p><span>Familiarity with fraud analytics, risk monitoring, customer lifecycle analysis, or fintech growth metrics.</span></p><br> </li> <li> <p><span>Exposure to machine learning, customer segmentation, or predictive analytics use cases.</span></p><br> </li> </ul> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The first level of technical intervention (first responder) responsible for the maintenance, troubleshooting, and optimization of the WMS application. Automate daily activity reports and KPI reporting using reporting tools such as Power BI. Provide necessary support for users of the WMS application. Participate in the implementation of internal integration solutions as well as integration solutions for clients and users. Identify and resolve recurring problems, and propose improvements to IT support work methods to increase efficiency and performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Possessing a diploma in logistics or equivalent</li><li>Having previously used WMS</li><li>Proficient in Power BI and Excel</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>be the first level of technical intervention (first responder) responsible for the maintenance, troubleshooting, and optimization of the WMS application. Automate daily activity reports as well as reporting (monitoring of KPI performance indicators) using reporting tools such as Power BI. Provide necessary support for users of the application. Participate in the implementation of internal integration solutions as well as integration solutions for clients and users. Identify and resolve recurring problems, and propose improvements to IT support work methods to increase efficiency and performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Profile</h2><p>IT or Supply chain</p><p>Good command of Power BI and Excel</p><p>Minimum two years of experience</p><p>Ideally have already worked in a warehousing environment</p><p>Ability to create dashboards and reports</p><p></p></section>

<p><font dir="auto" ><font dir="auto" >Management and optimization of the CEGID ERP system: Lead the integration, implementation, and upgrade project for the CEGID management software. Analyze the needs of different departments (accounting, finance, sales, inventory, etc.) and translate them into functionalities within CEGID. Automate and optimize workflows within the platform. Design customized dashboards, reports, and performance indicators (reporting). Provide training, support, and assistance to users on a daily basis to maximize tool adoption. Manage the relationship with the CEGID software vendor and external service providers/integrators. Infrastructure and network management: Administer and maintain the IT infrastructure (servers, workstations, networks, telephony) in operational condition. Ensure the IT security of the network, access, and data (updates, firewalls, antivirus, backups). Manage user access and authorization policies for the various systems. Provide user support and assistance: Supervise or provide Level 1/Level 2/Level 3 technical support to colleagues. Resolve hardware and software incidents as quickly as possible. Develop IT strategy and project management: Write technical documentation and user procedures. Manage relationships with all IT suppliers and control IT costs.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" ><b>Education</b>: Bachelor's degree (4-5 years of higher education) in Computer Science or Information Systems. Experience: At least 3-5 years of successful experience in a similar role (IT Manager, ERP Project Manager, or System/ERP Administrator). Key skills: Excellent command of CEGID software (configuration, databases, queries/reporting). Strong system and network administration skills (Windows Server, SQL Server, backup, security). Good analytical skills regarding business processes.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via chats and emails; Manage customer support tickets and maintain a 24-hour response SLA; Attend regular engineering planning sessions to stay informed on upcoming releases, migrations and product changes; Prepare and lead recurring support retrospectives, identifying customer trends and helping Engineering prioritize improvements; Review AI chatbot conversations and optimize Inkeep rules, workflows and responses to improve support quality; Maintain and improve customer-facing documentation and self-service resources in GitBook; Improve support systems and processes, including Zendesk workflows, automations and Linear ticket management; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written); At least 1–2 years of proven experience in a Technical Support role; Experience translating technical issues for non-technical users (high EQ); Experience reproducing and troubleshooting complex technical issues using browser tools, logs, and changelogs; Solid understanding of engineering workflows, including releases, migrations, and potential user impact; Ability to clearly distinguish product bugs from user environment issues and third-party limitations; Experience escalating incidents with structured documentation (impact, timeline, reproduction steps); Experience reading logs (e.<br>g, Jason) in tools like Grafana; Familiarity with marketplace or reselling platforms AI-first mindset, using AI tools to reduce repetitive work and improve support efficiency Hands-on experience with Zendesk and Linear (or similar ticket-tracking systems); Strong organizational skills, including tracking patterns, running retrospectives, and turning insights into actionable feedback; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with CRM systems; Familiarity with reselling/marketplace platforms.<br> Benefits: Fixed schedule : Monday–Tuesday, Friday from 9 AM–5 PM, and Wednesday–Thursday 12 PM–8 PM, EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3G3</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description Smeetz is an AI-powered unified commerce platform for the European leisure and entertainment industry.<br> Theme parks, family entertainment centres, museums, zoos, and theatres run their ticketing, seating, F&amp;B, and payments on us.<br> This role owns our two AI surfaces: the Smeetz MCP server and the AI chatbot.<br> You own them end to end.<br> You talk to the venues using them, you decide what to build next, you write the production code, and you watch what happens once it is live.<br> There is no product manager between you and that decision.<br> Reports to the VP of Engineering.<br> No direct reports.<br> The authority in this role is over a surface area, not over people.<br> Key responsibilities A product engineer owns a piece of the product end to end: choosing what to build, building it, and improving it once real customers are using it.<br> Here that piece is our AI surfaces.<br> Own the Smeetz MCP server and the AI chatbot.<br> Both are yours end to end: the tool surface, the agent behaviour, and the guardrails on what they are allowed to do.<br> Decide what to build next.<br> Run discovery on your own area.<br> Talk to venue operators, read the traces, pick the work, write the spec yourself, ship it, then measure it.<br> Own reliability and performance.<br> Latency, error rates, and the call patterns clients actually generate.<br> You get full observability data to work from and the mandate to act on it.<br> Build the eval layer.<br> Make prompt and model changes measurable before they ship, not after a customer notices.<br> Write things down.<br> The surfaces you own should be understandable by the next engineer without you in the room.<br> Documentation sits in your objectives, not in the gap at the end of a sprint.<br> Raise the bar on AI-native delivery.<br> Extend our shared Claude Code skill library so the rest of engineering ships the way you do.<br> A published dual career ladder.<br> Grow to Staff AI Product Engineer without becoming a manager, on pay bands comparable to the management track.<br> Full ownership of two AI surfaces that are core product, not a side project.<br> Direct contact with the venue operators who use what you build.<br> Modern AI-native tooling: Claude Code with a shared internal skill library.<br> Fully remote position.<br> Competitive salary based on experience.<br> Band to confirm.<br> Professional requirements Minimum 5 years shipping production code, including at least one system you owned end to end with the on-call that comes with it.<br> Minimum 2 years building LLM features that reached real users: tool calling, structured outputs, evals, cost and latency control, and the failure modes that only appear in production.<br> Prototypes do not count.<br> Demonstrated expertise in an AI-native SDLC.<br> You work in Claude Code or an equivalent agentic environment every day, and you build your own skills, hooks, and automations rather than using AI as autocomplete.<br> Be ready to show what you automated and what it replaced.<br> Experience designing an API or tool surface for agents rather than for humans: naming, granularity, and error messages a model can recover from without a human stepping in.<br> You run discovery yourself.<br> Bring customer conversations you led, specs you wrote, and success metrics you set and were measured against.<br> Fluent in English.<br> Additional preferred skills Langfuse, or another LLM observability tool such as LangSmith, Braintrust, or Phoenix.<br> Ours is Langfuse and it is already wired into the MCP server.<br> The MCP specification itself, beyond having used it as a client.<br> The Anthropic Claude API and tool use.<br> Most of what we build sits on Claude.<br> Retrieval and evals over a support knowledge base.<br> Intercom Fin experience is directly relevant.<br> Guardrails for agents with write access: permissions, confirmation steps, prompt injection, PII.<br> French or German.<br> Personal attributes Owner: Defaults to ownership.<br> The surface works because you are in the seat.<br> AI-native: Lives inside Claude and agents.<br> Treats AI as leverage, not as a side project.<br> Product-minded: Starts from the operator's problem, not from the ticket.<br> Decisive: Kills their own ideas and can say what they gave up and why.<br> Writer: Leaves the codebase better documented than they found it.<br> At ease in ambiguity: There is no groomed backlog for this area.<br> That is the appeal, not the problem.<br> Measured: Defines success before building and accepts the number.<br></span> </div>