Jobs in Algeria
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b><font dir="auto" ><font dir="auto" >We offer</font></font></b></p><ul><li><font dir="auto" ><font dir="auto" >A position with opportunities for advancement and responsibilities.</font></font></li><li><font dir="auto" ><font dir="auto" >High autonomy</font></font></li><li><font dir="auto" ><font dir="auto" >A dynamic and stimulating environment</font></font></li><li><font dir="auto" ><font dir="auto" >Direct participation in the launch of a high-potential activity</font></font></li><li><font dir="auto" ><font dir="auto" >A bonus system linked to objectives and the evolution of activity</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li><font dir="auto" ><font dir="auto" >Profile of the organ, versatile and structured</font></font></li> <li><font dir="auto" ><font dir="auto" >A sense of business and negotiation</font></font></li> <li><font dir="auto" ><font dir="auto" >Adaptability and initiative</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience in business development, purchasing, coordination or an industrial environment is appreciated.</font></font></li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p></p><ul> <li><font dir="auto" ><font dir="auto" >Prepare and make pastries (cakes, viennoiseries, desserts).</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the quality, presentation and freshness of the products.</font></font></li> <li><font dir="auto" ><font dir="auto" >Comply with hygiene and food safety standards.</font></font></li> <li><font dir="auto" ><font dir="auto" >Managing raw materials and inventory.</font></font></li> </ul><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p></p><ul> <li><font dir="auto" ><font dir="auto" >Pastry training.</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience preferred.</font></font></li> <li><font dir="auto" ><font dir="auto" >Creative, rigorous and organized.</font></font></li> </ul><p></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p></p><ul> <li><font dir="auto" ><font dir="auto" >Preparation, printing, and compilation of regulatory files: You will be responsible for gathering and organizing the necessary documents for variations and renewals of our products. You will need to ensure that all required elements are present and correctly formatted.</font></font></li> <li><font dir="auto" ><font dir="auto" >Regulatory systems updates: You will be responsible for maintaining and updating the databases and systems used to monitor regulatory requirements. Particular attention must be paid to the accuracy and consistency of the information entered.</font></font></li> <li><font dir="auto" ><font dir="auto" >Paper and electronic archiving: you will ensure the proper archiving of regulatory submissions, in accordance with Organon's procedures. This will involve the management and filing of physical documents, as well as the backup and organization of electronic files.</font></font></li> <li><font dir="auto" ><font dir="auto" >Shipment tracking: You will track the shipment of regulatory documents and samples to FWA (World Trade Fairs and Exhibitions) countries. You will need to ensure that shipments are made in accordance with regulatory requirements and that all customs formalities are completed.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participation in NWA regulatory department projects: you will work in collaboration with members of the regulatory team on various projects aimed at improving processes and ensuring compliance with current regulations.</font></font></li> </ul> <p><b>Comp tences :</b></p> <ul> <li><font dir="auto" ><font dir="auto" >Rigour and good organisation: you must be meticulous and able to manage several tasks effectively while respecting deadlines.</font></font></li> <li><font dir="auto" ><font dir="auto" >Team spirit: you will need to collaborate closely with other team members and interact with different stakeholders, so it is important to have good interpersonal skills and be able to work as part of a team.</font></font></li> <li><font dir="auto" ><font dir="auto" >Respect for professional secrecy: you will be required to handle confidential information, so it is essential to be discreet and respect the confidentiality of the data.</font></font></li> <li><font dir="auto" ><font dir="auto" >Versatility: you will need to adapt to different types of tasks and be able to juggle between varied activities.</font></font></li> </ul><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p></p><ul> <li><font dir="auto" ><font dir="auto" >The ideal candidate should hold a degree in health, life sciences or medical sciences, or an equivalent degree depending on their training and experience.</font></font></li> <li><font dir="auto" ><font dir="auto" >A minimum of one year of experience in regulatory affairs within the pharmaceutical industry is required. Knowledge of pharmaceutical regulations and regulatory file management would be an asset.</font></font></li> </ul><p></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p></p><ul> <li><font dir="auto" ><font dir="auto" >Read and interpret electrical plans and diagrams.</font></font></li> <li><font dir="auto" ><font dir="auto" >Install the wiring, electrical panels and equipment.</font></font></li> <li><font dir="auto" ><font dir="auto" >Connect the electrical appliances.</font></font></li> <li><font dir="auto" ><font dir="auto" >Perform the commissioning tests.</font></font></li> <li><font dir="auto" ><font dir="auto" >Diagnose faults and carry out repairs.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure preventive and corrective maintenance.</font></font></li> <li><font dir="auto" ><font dir="auto" >Comply with electrical safety standards.</font></font></li> <li><font dir="auto" ><font dir="auto" >Verify the conformity of the installations.</font></font></li> </ul><p></p> <p></p><ul> <li><font dir="auto" ><font dir="auto" >Diploma: CAP, BEP, BTS or vocational training in electricity.</font></font></li> <li><font dir="auto" ><font dir="auto" >Desired experience: 1-3 years.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of LV/HV electrical installations.</font></font></li> <li><font dir="auto" ><font dir="auto" >Reading plans and technical diagrams.</font></font></li> </ul><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Diploma: CAP, BEP, BTS or vocational training in electricity.</font></font></p> <p><font dir="auto" ><font dir="auto" >Desired experience: 1-3 years.</font></font></p> <p><font dir="auto" ><font dir="auto" >Mastery of LV/HV electrical installations.</font></font></p> <p><font dir="auto" ><font dir="auto" >Reading plans and technical diagrams.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p></p><ul> <li><font dir="auto" ><font dir="auto" >Prepare and bake bread and baked goods.</font></font></li> <li><font dir="auto" ><font dir="auto" >Follow the recipes and manufacturing processes.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the quality and freshness of the products.</font></font></li> <li><font dir="auto" ><font dir="auto" >Maintain the equipment and the workstation.</font></font></li> </ul><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p></p><ul> <li><font dir="auto" ><font dir="auto" >Bakery training.</font></font></li> <li><font dir="auto" ><font dir="auto" >Desired experience e.</font></font></li> <li><font dir="auto" ><font dir="auto" >Dynamic, punctual and rigorous.</font></font></li> </ul><p></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Missions</b></p><p>Provides security for the premises and facilities</p><p>Conduct security patrols</p><p>Ensure compliance with safety instructions</p><p><b>Profile</b></p><p>Intermediate level</p><p>Experience in a similar position </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Niveau moyen</p>
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<li>Exp rience dans un poste similaire</li>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" >Classify and organize documents according to current procedures</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the physical and/or digital archiving of documents</font></font></li> <li><font dir="auto" ><font dir="auto" >Maintaining up-to-date archive registers and databases</font></font></li> <li><font dir="auto" ><font dir="auto" >Search for and provide the requested documents</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensuring the preservation and protection of archives</font></font></li> <li><font dir="auto" ><font dir="auto" >Apply the rules regarding document retention periods</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in improving filing and archiving systems</font></font></li> <li><font dir="auto" ><font dir="auto" >Contribute to the sorting and disposal of archives</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in the digitization of documents</font></font></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li><font dir="auto" ><font dir="auto" >Bachelor's degree or diploma in documentation, archival science,</font></font></li> <li><font dir="auto" ><font dir="auto" >2-3 years of professional experience in a similar role or in document management, including:</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of filing and archiving techniques</font></font></li> <li><font dir="auto" ><font dir="auto" >Proficient in office software</font></font></li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b><font dir="auto" ><font dir="auto" >Steering the communication strategy</font></font></b></p><ul><li><font dir="auto" ><font dir="auto" >To define and deploy the company's overall communication strategy (online and offline).</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure consistency and enhancement of brand image across all communication channels.</font></font></li><li><font dir="auto" ><font dir="auto" >to develop and follow the editorial calendar of campaigns and publications.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure consistency of messages and visual identity.</font></font></li></ul><p><b><font dir="auto" ><font dir="auto" >Media Lever Management (POEM)</font></font></b></p><p><b>Owned Media</b></p><ul><li><font dir="auto" ><font dir="auto" >Supervise the company's social media (Facebook, Instagram, TikTok and other platforms).</font></font></li><li><font dir="auto" ><font dir="auto" >Manage the production of digital content (publications, videos, stories, editorial content).</font></font></li><li><font dir="auto" ><font dir="auto" >Guaranteeing the quality, regularity and relevance of publications.</font></font></li></ul><p><b>Paid Media</b></p><ul><li><font dir="auto" ><font dir="auto" >Collaborating with the Paid Media Specialist.</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in the design of advertising campaigns.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure consistency between sponsored campaigns and the overall communication strategy.</font></font></li></ul><p><b>Earned Media</b></p><ul><li><font dir="auto" ><font dir="auto" >D. Develop partnerships with influencers and external partners.</font></font></li><li><font dir="auto" ><font dir="auto" >Managing press relations and strategic collaborations.</font></font></li><li><font dir="auto" ><font dir="auto" >Encourage and value user-generated content (UGC).</font></font></li></ul><p><b><font dir="auto" ><font dir="auto" >Operational management and leadership</font></font></b></p><ul><li><font dir="auto" ><font dir="auto" >To supervise and support the communication teams:</font></font></li><li>Community Manager</li><li>Owned Media Specialist</li><li>Earned Media Specialist</li><li><font dir="auto" ><font dir="auto" >Coordinate activities with creative teams:</font></font></li><li><font dir="auto" ><font dir="auto" >Graphic designers</font></font></li><li><font dir="auto" ><font dir="auto" >Photographer / Videographer</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure compliance with deadlines, quality standards and objectives.</font></font></li></ul><p><b><font dir="auto" ><font dir="auto" >Content production and supervision</font></font></b></p><ul><li><font dir="auto" ><font dir="auto" >Validate visual content, written content and creative concepts.</font></font></li><li><font dir="auto" ><font dir="auto" >Adapt messages according to different target audiences:</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure local adaptation of content according to the specificities of the Algerian market.</font></font></li></ul><p><b><font dir="auto" ><font dir="auto" >Contribution to business objectives</font></font></b></p><ul><li><font dir="auto" ><font dir="auto" >Align communication actions with business objectives.</font></font></li><li><font dir="auto" ><font dir="auto" >Supporting product launches, promotions and events.</font></font></li><li><font dir="auto" ><font dir="auto" >Working in close collaboration with:</font></font></li><li>E-commerce Manager</li><li>Retail Manager</li></ul><p><b>Analyse et am lioration continue</b></p><ul><li><font dir="auto" ><font dir="auto" >Monitor and analyze performance indicators:</font></font></li><li><font dir="auto" ><font dir="auto" >Engagement rate</font></font></li><li><font dir="auto" ><font dir="auto" >Port of publications</font></font></li><li><font dir="auto" ><font dir="auto" >Community growth</font></font></li><li>Trafic g n r </li><li><font dir="auto" ><font dir="auto" >Produce follow-up reports and propose optimization actions.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b><u>Formation</u></b><br> </p><ul><li><font dir="auto" ><font dir="auto" >Bachelor +4 / Bachelor +5 in Marketing, Communication, Digital Marketing or equivalent field.</font></font></li></ul><p><b><u>Exp rience</u></b></p><ul><li><font dir="auto" ><font dir="auto" >Minimum 3-5 years of experience in a similar role.</font></font></li><li><font dir="auto" ><font dir="auto" >Experience in team management and communication project management.</font></font></li></ul><p><b><u>Comp tences techniques</u></b></p><ul><li><font dir="auto" ><font dir="auto" >Mastery of multichannel communication strategies.</font></font></li><li><font dir="auto" ><font dir="auto" >Proficiency in social networks and digital tools.</font></font></li><li><font dir="auto" ><font dir="auto" >Knowledge of POEM levers.</font></font></li><li><font dir="auto" ><font dir="auto" >Knowledge of analysis and reporting tools.</font></font></li><li><font dir="auto" ><font dir="auto" >Good understanding of marketing and sales strategies.</font></font></li></ul><p><b><u><font dir="auto" ><font dir="auto" >Behavioral skills</font></font></u></b></p><ul><li><font dir="auto" ><font dir="auto" >Leadership and ability to unite teams.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent action and communication skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Sense of organization and prioritization.</font></font></li><li><font dir="auto" ><font dir="auto" >Creativity and proactive approach.</font></font></li><li><font dir="auto" ><font dir="auto" >Analytical mind and results-oriented.</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to work in a dynamic environment.</font></font></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p></p><ul> <li><font dir="auto" ><font dir="auto" >Ensure the processing and follow-up of pharmacovigilance, technovigilance and other vigilance cases in accordance with the regulations and procedures in force.</font></font></li> <li><font dir="auto" ><font dir="auto" >Receive, analyze, enter and control the quality of cases in dedicated databases.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with regulatory laws on the transmission and reporting of cases.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in monitoring pharmacovigilance data sources and reconciliation activities.</font></font></li> <li><font dir="auto" ><font dir="auto" >Contribute to the continuous improvement of processes and to the monitoring of compliance of PV/TV activities.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in the management of deviations, CAPAs, audits and inspections.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the continuity of service activities and collaborate with local and global teams.</font></font></li> </ul><p></p> <p></p><ul> <li><font dir="auto" ><font dir="auto" >Degree in the field of health, life sciences or medical sciences.</font></font></li> <li><font dir="auto" ><font dir="auto" >Minimum 2 years of experience in pharmacovigilance.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good knowledge of PV/TV regulations and case management processes.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent organizational, prioritization, and problem-solving skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good oral and written communication skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >My required mastery of written and spoken English.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ability to work in a team and in a constantly changing environment.</font></font></li> <li><font dir="auto" ><font dir="auto" >Rigour, adaptability and a sense of confidentiality.</font></font></li> </ul><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Degree in the field of health, life sciences or medical sciences.</font></font></p> <p><font dir="auto" ><font dir="auto" >Minimum 2 years of experience in pharmacovigilance.</font></font></p> <p><font dir="auto" ><font dir="auto" >Good knowledge of PV/TV regulations and case management processes.</font></font></p> <p><font dir="auto" ><font dir="auto" >Excellent organizational, prioritization, and problem-solving skills.</font></font></p> <p><font dir="auto" ><font dir="auto" >Good oral and written communication skills.</font></font></p> <p><font dir="auto" ><font dir="auto" >My required mastery of written and spoken English.</font></font></p> <p><font dir="auto" ><font dir="auto" >Ability to work in a team and in a constantly changing environment.</font></font></p> <p><font dir="auto" ><font dir="auto" >Rigour, adaptability and a sense of confidentiality.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p></p><ul> <li><font dir="auto" ><font dir="auto" >To ensure the operations of moving, transferring and relocating office furniture.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the transport and handling of computer equipment in compliance with safety instructions.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in the reorganization of the premises and the installation of workspaces.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the movement of tools and equipment to and from the MGX store.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in the tidying, organization and optimization of storage spaces at the MGX store.</font></font></li> <li><font dir="auto" ><font dir="auto" >Contribute to installation and setup operations during internal moves and reorganizations.</font></font></li> <li><font dir="auto" ><font dir="auto" >Carry out small repairs or adjustments to damaged furniture (light DIY).</font></font></li> <li><font dir="auto" ><font dir="auto" >To provide occasional assistance to the various departments for handling operations.</font></font></li> <li><font dir="auto" ><font dir="auto" >Report any anomalies, damage or loss observed during operations.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the proper use and preservation of the equipment handled.</font></font></li> <li><font dir="auto" ><font dir="auto" >Apply safety instructions and ensure compliance with HSE rules.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with the provisions of the internal regulations and the collective agreement.</font></font></li> </ul><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p></p><ul> <li><font dir="auto" ><font dir="auto" >Capable of performing handling tasks</font></font></li> <li><font dir="auto" ><font dir="auto" >Ability to work in a team.</font></font></li> <li><font dir="auto" ><font dir="auto" >Demonstrate rigor, organizational skills and team spirit.</font></font></li> <li><font dir="auto" ><font dir="auto" >To be motivated, responsive and available to meet operational needs.</font></font></li> <li><font dir="auto" ><font dir="auto" >Having a sense of service and discretion in interventions.</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience in the field of logistics would be an asset.</font></font></li> </ul><p></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >To operate production equipment and machinery.</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Carry out manufacturing operations according to procedures and Good Manufacturing Practices (GMP).</font></font></li> <li><font dir="auto" ><font dir="auto" >Prepare the raw materials necessary for production.</font></font></li> <li><font dir="auto" ><font dir="auto" >Perform the assembly, adjustment and start-up of the equipment.</font></font></li> <li><font dir="auto" ><font dir="auto" >Monitor production parameters (temperature, pressure, speed, dosage).</font></font></li> <li><font dir="auto" ><font dir="auto" >Check the conformity of products during manufacturing.</font></font></li> <li><font dir="auto" ><font dir="auto" >Complete production documents and worksheets.</font></font></li> <li><font dir="auto" ><font dir="auto" >Carry out the cleaning and disinfection of equipment and work areas.</font></font></li> <li><font dir="auto" ><font dir="auto" >Report any anomaly, breakdown or non-conformity to the hierarchical manager.</font></font></li> <li><font dir="auto" ><font dir="auto" >Respect the rules of hygiene, safety, quality and environment (HSE).</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in first-level maintenance operations.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the packaging and labeling of pharmaceutical products if necessary.</font></font></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >TS in chemistry, biology, industrial processes, maintenance or similar field.</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Experience in the pharmaceutical or agri-food industry is appreciated.</font></font></li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p></p><ul> <li><font dir="auto" ><font dir="auto" >Managing digital campaigns (SEO, SEA, social media, email marketing)</font></font></li> <li><font dir="auto" ><font dir="auto" >Managing social media and creating content</font></font></li> <li><font dir="auto" ><font dir="auto" >Track performance and analyze KPIs</font></font></li> <li><font dir="auto" ><font dir="auto" >Optimize the website and SEO</font></font></li> <li><font dir="auto" ><font dir="auto" >Coordinate marketing activities with internal teams and service providers.</font></font></li> </ul><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p></p><ul> <li><font dir="auto" ><font dir="auto" >Bachelor's degree (4-5 years of higher education) in Marketing or Communication</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience in digital marketing</font></font></li> <li><font dir="auto" ><font dir="auto" >Proficiency in digital tools and social networks</font></font></li> </ul><p></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong><font dir="auto" ><font dir="auto" >Main Missions:</font></font></strong></p> <p><strong><font dir="auto" ><font dir="auto" >operational management</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Supervise all operations of the Accommodation Department.</font></font></li> <li><font dir="auto" ><font dir="auto" >To guarantee the quality of the reception, stay and departure of clients.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with service standards and operational procedures.</font></font></li> <li><font dir="auto" ><font dir="auto" >To ensure effective coordination between the different departments of the hotel.</font></font></li> <li><font dir="auto" ><font dir="auto" >Check the quality of rooms and public spaces.</font></font></li> <li><font dir="auto" ><font dir="auto" >Managing sensitive situations and customer complaints.</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Team Management</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Supervise the heads of the following departments: Front office, customer relations and Housekeeping.</font></font></li> <li><font dir="auto" ><font dir="auto" >Recruiting, training, supporting and evaluating employees.</font></font></li> <li><font dir="auto" ><font dir="auto" >Develop a service culture geared towards customer satisfaction.</font></font></li> <li><font dir="auto" ><font dir="auto" >Develop schedules and optimize team organization.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensuring the motivation and development of talent</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Administrative and financial management</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Prepare and monitor the department's budget</font></font></li> <li><font dir="auto" ><font dir="auto" >Controlling operating costs and optimizing profitability.</font></font></li> <li><font dir="auto" ><font dir="auto" >Analyze performance indicators (occupancy, customer satisfaction, productivity, costs).</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in the revenue management strategy in coordination with the teams concerned.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the monitoring of inventories and purchases related to accommodation operations.</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Customer satisfaction & quality</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >To guarantee a customer experience that meets brand standards.</font></font></li> <li><font dir="auto" ><font dir="auto" >Monitor customer satisfaction scores and implement action plans.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in quality audits and internal inspections.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with hygiene, safety and security standards.</font></font></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong><font dir="auto" ><font dir="auto" >Desired Profile</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Higher education in hospitality, tourism or management.</font></font></li> <li><font dir="auto" ><font dir="auto" >Over 10 years of experience in the hotel industry and a minimum of 4 years in a similar position.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent knowledge of hotel operations.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of hotel management tools and software.</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of the standards of international luxury hotel chains.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent command of French and English, any other language mastery would be an asset.</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Required skills</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Leadership and team management</font></font></li> <li><font dir="auto" ><font dir="auto" >Customer service orientation</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent organizational skills</font></font></li> <li><font dir="auto" ><font dir="auto" >Operational and financial management</font></font></li> <li><font dir="auto" ><font dir="auto" >Communication and diplomacy</font></font></li> <li><font dir="auto" ><font dir="auto" >Analytical and decision-making skills</font></font></li> <li><font dir="auto" ><font dir="auto" >Managing priorities and stress</font></font></li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong><font dir="auto" ><font dir="auto" >Main Missions:</font></font></strong></p>
<p><strong><font dir="auto" ><font dir="auto" >operational management</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Supervise the maintenance and cleanliness of rooms, corridors, public areas and back of house.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Ensure compliance with the hotel's quality standards and procedures.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Check the condition of the rooms and common areas daily.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Ensure proper coordination with Reception, Maintenance and other departments.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Ensure compliance with hygiene, safety and health standards.</font></font></li>
</ul>
<p><strong><font dir="auto" ><font dir="auto" >Team Management</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >To supervise, train and motivate the Housekeeping teams.</font></font></li>
<li><font dir="auto" ><font dir="auto" >develop work schedules according to the occupancy of the hotel.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Participate in the recruitment, integration and evaluation of staff.</font></font></li>
<li><font dir="auto" ><font dir="auto" >D. Develop skills and monitor employee performance.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Maintaining a good social climate and fostering team spirit.</font></font></li>
</ul>
<p><strong><font dir="auto" ><font dir="auto" >Administrative and financial management</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Manage stocks of linen, guest amenities and cleaning products.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Control department costs and optimize spending.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Monitor inventories and supplier orders.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Prepare activity reports and performance indicators.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Participate in the preparation and monitoring of the department's budget.</font></font></li>
</ul>
<p><strong><font dir="auto" ><font dir="auto" >Customer satisfaction & quality</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Guaranteeing an impeccable customer experience.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Effectively handle customer complaints related to Housekeeping.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Implement corrective actions and continuous improvement.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Participate in quality audits and ensure compliance with brand standards.</font></font></li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong><font dir="auto" ><font dir="auto" >Desired Profile</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Training in hospitality, tourism or hotel management.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Proven experience of more than 5 years in a similar position in luxury hotels.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Good knowledge of international hotel standards.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Mastery of cleaning techniques and hygiene standards.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Knowledge of hotel management software.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Proficiency in French is required; any other language proficiency would be an asset.</font></font></li>
</ul>
<p><strong><font dir="auto" ><font dir="auto" >Required skills</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Leadership and team management</font></font></li>
<li><font dir="auto" ><font dir="auto" >Sense of organization and thoroughness</font></font></li>
<li><font dir="auto" ><font dir="auto" >Excellent communication</font></font></li>
<li><font dir="auto" ><font dir="auto" >Priority management</font></font></li>
<li><font dir="auto" ><font dir="auto" >Attention to detail and quality</font></font></li>
<li><font dir="auto" ><font dir="auto" >Reactivity and ability to work under pressure</font></font></li>
<li><font dir="auto" ><font dir="auto" >Customer satisfaction orientation</font></font></li>
</ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong><font dir="auto" ><font dir="auto" >Your mission:</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Actively prospect for new clients</font></font></li> <li><font dir="auto" ><font dir="auto" >Identify and target prospects in priority sectors</font></font></li> <li><font dir="auto" ><font dir="auto" >Presenting and promoting our services (Certification & Training)</font></font></li> <li><font dir="auto" ><font dir="auto" >Conducting field prospecting activities: visits, calls, trade shows</font></font></li> <li><font dir="auto" ><font dir="auto" >Developing and retaining a client portfolio</font></font></li> <li><font dir="auto" ><font dir="auto" >Offering solutions tailored to customer needs (ISO 9001, 14001, 45001, 22000, 37001, 13485)</font></font></li> <li><font dir="auto" ><font dir="auto" >To monitor competition and industry trends</font></font></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong><font dir="auto" ><font dir="auto" >Search profile:</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Proven experience in sales (intermediate to senior level)</font></font></li> <li><font dir="auto" ><font dir="auto" >Good knowledge of ISO standards.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent command of French and English (spoken and written)</font></font></li> <li><font dir="auto" ><font dir="auto" >University degree</font></font></li> <li><font dir="auto" ><font dir="auto" >Mobility indispensable (v hicul</font></font></li> </ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Le/La Rooms Division Manager est responsable de la gestion et de la coordination de l’ensemble des opérations liées à l’hébergement de l’hôtel, incluant principalement la Réception, le Housekeeping, les Services Clients,</p><br><p>Il/Elle veille à garantir une expérience client de luxe, à optimiser les performances opérationnelles et financières du département, tout en assurant le respect des standards de l’hôtel et de la marque.</p><br><p><strong>Missions Principales : </strong></p><br><p><strong>Gestion opérationnelle</strong></p><br><ul><li>Superviser l’ensemble des opérations du département Hébergement.</li><li>Garantir la qualité de l’accueil, du séjour et du départ des clients.</li><li>Veiller au respect des standards de service et procédures opérationnelles.</li><li>Assurer une coordination efficace entre les différents départements de l’hôtel.</li><li>Contrôler la qualité des chambres et des espaces publics.</li><li>Gérer les situations sensibles et les réclamations clients.</li></ul><p><strong>Management des équipes</strong></p><br><ul><li>Encadrer les responsables des départements : Front office, relations clients et Housekeeping. </li><li>Recruter, former, accompagner et évaluer les collaborateurs.</li><li>Développer une culture de service orientée satisfaction client.</li><li>Élaborer les plannings et optimiser l’organisation des équipes.</li><li>Assurer la motivation et le développement des talents</li></ul><p><strong>Gestion administrative et financière</strong></p><br><ul><li>Élaborer et suivre le budget du département</li><li>Contrôler les coûts opérationnels et optimiser la rentabilité.</li><li>Analyser les indicateurs de performance (occupation, satisfaction client, productivité, coûts).</li><li>Participer à la stratégie revenue management en coordination avec les équipes concernées.</li><li>Assurer le suivi des inventaires et des achats liés aux opérations Hébergement.</li></ul><p><strong>Satisfaction client & qualité</strong></p><br><ul><li>Garantir une expérience client conforme aux standards de la marque.</li><li>Suivre les scores de satisfaction clients et mettre en place des plans d’action.</li><li>Participer aux audits qualité et inspections internes.</li><li>Veiller à l’application des normes d’hygiène, de sécurité et de sûreté.</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché</strong></p><br><ul><li>Formation supérieure en hôtellerie, tourisme ou gestion.</li><li>Expérience de plus de 10 ans en hôtellerie et minimum 4 années dans un poste similaire.</li><li>Excellente connaissance des opérations hôtelières.</li><li>Maîtrise des outils et logiciels de gestion hôtelière.</li><li>Connaissance des standards des chaînes hôtelières internationales de luxe.</li><li>Excellente maitrise des langues Française en Anglaise, toute autre langue maitrisée serait un atout.</li></ul><p><strong>Compétences requises</strong></p><br><ul><li>Leadership et management d’équipes</li><li>Sens du service client</li><li>Excellentes capacités organisationnelles</li><li>Gestion opérationnelle et financière</li><li>Communication et diplomatie</li><li>Capacité d’analyse et de prise de décision</li><li>Gestion des priorités et du stress</li></ul> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Description de l'entreprise<br><br><p>Nous sommes bien plus qu'un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver un emploi et une marque qui correspond à votre personnalité. Nous vous aidons à grandir et à apprendre chaque jour, en vous assurant que le travail apporte un sens à votre vie, afin que pendant votre voyage avec nous, vous puissiez continuer à explorer les possibilités illimitées d’Accor.</p><br><p>En rejoignant la marque Accor, chaque chapitre de votre histoire est à vous et ensemble nous pouvons imaginer l'hospitalité de demain.</p><br><p>Faites ce que vous aimez ; prenez soin du monde ; osez contester le statu quo ! #BELIMITED</p><br><br>Description du poste<br><br><p>Rôle:</p><br><ul><li>Prospecter de nouveaux clients et développer un portefeuille commercial.</li><li>Identifier les opportunités de marché et générer de nouveaux contrats.</li><li>Promouvoir les services de l’hôtel (hébergement, restauration, événements, réunions, banquets, etc.).</li><li>Participer aux actions commerciales et événements promotionnels.</li><li>Traite la correspondance commerciale et crée des contrats et autres documents de réservation connexes, au besoin.</li><li>Effectuer des rapports d’activités commerciales et de suivi des ventes.</li><li>Analyser les tendances du marché et la concurrence.</li><li>Participer à l’élaboration des stratégies commerciales.</li></ul><br>Qualifications<br><br><ul><li>Formation en commerce, marketing, tourisme ou hôtellerie.</li><li>Expérience de 2 à 4 ans minimum dans un poste similaire, idéalement en hôtellerie.</li><li>Maîtrise du français et de l’anglais.</li><li>Bonne présentation et excellente communication.</li><li>Disponibilité pour déplacements professionnels et événements.</li></ul><br>Informations supplémentaires<br><br><ul><li>Excellentes compétences commerciales et relationnelles.</li><li>Bonne capacité de négociation et de persuasion.</li><li>Sens de l’organisation et gestion des priorités.</li><li>Orientation résultats et sens du service client.</li></ul> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong>Yassir</strong> is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in <strong>45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa</strong>. It is backed (~<strong>$200M in funding</strong>) by VCs from Silicon Valley, Europe and other parts of the world.<br>
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.<br>
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.<br>
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About the role
In this role, you will be part of our growing and international engineering team, working with a high-quality code base and the latest tools, where you will promote your skills to be an expert in complex backend development, including microservices architecture, using Node.js,. You will own and build large scale backend systems and micro-services. You will design, develop, and deliver powerful server-side applications in a highly dynamic environment, where root cause analysis and rapid problem-solving are required.<br>
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About your role as “Senior Back-end Engineer”
<ul>
<li>Build robust and scalable software in Node js.</li>
<li>Design and create (micro)services and system architecture for projects, and contribute and provide feedback to other team members</li>
<li>Help improve existing code quality through writing unit tests, automation and performing code reviews</li>
<li>Participate in brainstorming sessions and contribute ideas to our technology, algorithms and products</li>
<li>Work with the engineering and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution</li>
<li>Dive into difficult problems and successfully deliver results on schedule</li>
</ul>
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About your experience
<ul>
<li>BSc/MSc in Engineering, Computer Science or relevant field.</li>
<li>Minimum 4 years of experience in a similar role</li>
<li>Demonstrated ability to prioritize, self-start, contribute under pressure and meet tight deadlines</li>
<li>Highly organized, creative and critical thinker</li>
<li>Comfortable working in an entrepreneurial environment</li>
<li>Solid OOP and software design knowledge – you should know how to create software that is extensible, reusable and meets desired architectural objectives</li>
</ul>
<strong><span>Must have technical skills:</span></strong><br>
<ul>
<li>Language: Node.Js.</li>
<li>Database: Mongodb or other.</li>
<li>Framework: Express.js & Nest j.s.</li>
<li>Web architecture: Rest and restful APIs, micro-services</li>
<li>Master source version control: GIT</li>
<li>Containers: Docker, kubernetes</li>
<li>Caching, Redis server</li>
<li>Experience in a rapidly growing company in the mobility, on-demand or fintech space is a plus</li>
<li>Web load balancing</li>
<li>Scaling </li>
<li>OS administration</li>
<li>Encryption : https//, digital signing</li>
</ul>
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Why you should join Yassir
<ul>
<li> You will be part of one of the first Algerian startups to go through the Y Combinator program and one of the fastest-growing tech companies in North Africa. We are current in +60 cities (Algeria, Tunisia, Morocco, and Senegal)</li>
<li> Attractive salary and you even get a stake in the company</li>
<li> Subsidized public transit pass</li>
<li>Have a lasting impact on our company's culture</li>
<li> Perfect timing with renowned investors to build something great</li>
<li> Extremely steep learning curve with own responsibility and intensive guidance</li>
<li>Make a real impact on the world by helping us bring affordable financial and on-demand services to millions of Africans</li>
</ul>
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At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.<br> Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.<br> We look forward to receiving your application!<br> Best of luck,<br>
Your Yassir TA Team<br> <br>
<br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Introduction</strong></p><br><p>Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.</p><br>IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration<br><p><strong>Project Context and Scope</strong></p><br><ol><li><p><span><span>The consultancy will take place under the Strengthening Cooperation on Migration Management in Algeria, funded by the MFA of the Government of the Netherlands (COMPASS MPF II phase) (01.01.2026-31.12.2027), in close synergy with the CAPACITY Project (01.01.2026-30.06.2027).</span></span></p><br><p><span><span>Algeria’s migration landscape has grown increasingly complex due to regional instability, tighter border controls in neighbouring countries, and shifting migration routes, making cities such as Tamanrasset key transit hubs and exposing migrants to heightened protection risks. IOM acts as a central partner to the Government of Algeria, supporting rights-based and humane migration management and providing direct assistance, protection services,</span></span><span><span> and </span></span><span><span>voluntary return and reintegration support to large numbers of migrants, including women, unaccompanied and separated children, victims of trafficking, and migrants with medical needs.</span></span></p><br><p><span><span>Built on previous COMPASS and COMPASS MPF initiatives, the proposed COMPASS MPF Phase II project aims to strengthen regional cooperation, enhance institutional capacities for rights-based migration governance, expand protection-sensitive AVRR and sustainable reintegration, improve public health and environmental surveillance in southern Algeria, and introduce legal identity solutions to better protect migrants, improve service access, prevent fraud and duplication, and strengthen data and analysis. The project aligns with Algerian government priorities and donor objectives, reinforcing regional coordination and humane migration governance across the </span></span></p><br></li><li><p><span><span><strong>Organizational Department / Unit to which the Consultant is contributing:</strong></span></span></p><br></li></ol><p><span><span><strong>IBG/MHD</strong></span></span></p><br><p><span><span><strong>Category B Consultants: Tangible and measurable outputs</strong> <strong>of the work assignment</strong></span></span></p><br><p><span><span>The Public Health Specialist will provide technical advice under the direct supervision of the Chief of Mission, and in close coordination with the IOM Algeria’s IBG Programme Officer and the Migration Health Officer.</span></span></p><br><p><span><span><strong>First deliverable:</strong> </span></span></p><br><p><span><span>Coordinate with MoH, regional health authorities, WHO and other partners to align outreach activities with national health priorities. To liaise with MOH to receive the confirmation of the specifications needed for the purchase of the mobile lab and related equipment.</span></span></p><br><p><br><span><span><strong>Deadline: April 2026</strong></span></span></p><br><p><span><span><strong>Second deliverable</strong> –</span></span></p><br><p><span><span>After confirmation of specifications from MOH needed for the mobile lab and equipment, initiation and follow up of the procurement process with IOM Algeria Supply Chain Unit.</span></span></p><br><p><span><span><strong>Deadline Beginning of May 2026 (10 days)</strong></span></span></p><br><p><span><span><strong>Third deliverable: </strong></span></span></p><br><p><span><span>Conduct 1 workshop between MoH and national and regional health authorities on migrant access to healthcare services.</span></span></p><br><p><span><span><strong>Deadline: June 2026 (15 days)</strong></span></span></p><br><p><span><span><strong>Fourth deliverable: </strong></span></span></p><br><p><span><span>Develop SOPs for referral, reporting, and emergency response as per project proposal.</span></span></p><br><p><span><span><strong>Deadline: August 2026</strong></span></span></p><br><p><span><span><strong>Fifth deliverable</strong> </span></span></p><br><p><span><span>Coordination for the completion of the purchase process of equipment for a mobile laboratory and its related equipment for field diagnostics, environmental testing, and research.</span></span></p><br><p><span><span><strong>Deadline: August 2026</strong></span></span></p><br><p><span><span><strong>Sixth deliverable</strong></span></span></p><br><p><span><span>Develop a comprehensive training program and deliver it to 50 local operators, including in laboratory procedures, biosafety, quality control, psychosocially informed care and data management.</span></span></p><br><p><span><span><strong>Deadline: end of October 2026</strong></span></span></p><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as an Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What You Will Do: Deliver outstanding customer support via phone and email; Manage incoming tickets, investigate issues and ensure timely follow-ups; Provide first-level troubleshooting and escalate complex cases when needed; Guide customers through software workflows, settings and configuration screens using documented procedures; Support customers with how-to questions and common accounting workflows; Coordinate with internal specialists regarding escalated cases; Maintain accurate ticket documentation and contribute to knowledge base updates; Keep up with evolving tools, processes and product updates; Handle sensitive customer data with care and security; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Native French; Excellent English communication skills (at least C1 level for both spoken and written); Experience in a customer-facing support role, ideally within a B2B or software environment; Strong communication skills and ability to manage customer expectations professionally; Structured and process-oriented approach to troubleshooting and ticket handling; Ability to investigate issues methodically and follow documented procedures to identify when issues should be escalated; Comfortable navigating complex software, settings, and configuration screens; Fast learner with the ability to master complex software products over time; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Dutch communication skills (at least C1 level for both spoken and written); Experience with ERP or accounting software such as Exact Globe, Exact Online, SAP, Odoo, or similar platforms; Basic bookkeeping or accounting knowledge, including invoicing, general ledger, and accounts payable/receivable concepts; Remote desktop support experience (Splashtop, TeamViewer, AnyDesk); Experience with CRM systems; Basic SQL or database awareness; Familiarity with Peppol or electronic invoicing; Benefits and Perks: Fixed schedule: Monday–Friday, 9am - 5pm, GMT+2; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 2W3</span> </div>