AccorHotel jobs

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description The Mercure Alger Airport Hotel, a renowned establishment, is looking for a competent and motivated Duty Manager to join its dynamic team.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: As Duty Manager, you will play a key role in the day-to-day management of the hotel, ensuring that operations run smoothly and efficiently. You will be responsible for customer satisfaction, adherence to quality standards, and coordination between different departments.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities: Oversee the hotel's daily operations to ensure exceptional service. Manage and resolve any guest complaints or issues professionally and proactively. Coordinate with various departments (reception, food and beverage, housekeeping, etc.) to maintain smooth operations. Maintain a visible and accessible presence in public areas to interact with guests. Train, motivate, and supervise teams to ensure optimal performance. Manage emergency situations and implement safety procedures as needed. Submit daily reports on activities and incidents that occurred during your shift.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications and Experience: Minimum 3 years in a similar role, preferably in a 4 or 5-star hotel. Education: Degree in Hospitality, Tourism, or Business Administration (or equivalent experience). Languages: Fluency in French, English, and Arabic. Skills: Excellent leadership, communication, and problem-solving skills. Strong attention to detail and ability to work under pressure. Knowledge of hotel management software (PMS) is an asset.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Executive Pastry Chef is responsible for all pastry and bakery activities at the hotel. They ensure an excellent, creative, and consistent range of sweet and baked goods, in accordance with Sofitel brand standards, while guaranteeing customer satisfaction, departmental profitability, and team development. A true ambassador of gastronomy, they create refined confections and oversee production for restaurants, bars, room service, banquets, events, the spa, and VIP receptions.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Design, develop and renew the menus for desserts, pastries, breads and seasonal creations.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise the daily production of all pastry and bakery products.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To guarantee consistent product quality in terms of taste, texture, freshness and presentation.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure perfect coordination with the different kitchens of the hotel.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To develop innovative creations consistent with the Sofitel identity and gastronomic trends</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Guaranteeing an exceptional customer experience through high-end products.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in tastings and validations of new menus.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the personalization of services for special events and VIP clients.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Effectively manage complaints related to his department.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare technical specifications and cost prices.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Optimize material costs while maintaining a high level of quality.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastering cost ratios, losses and food waste.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the preparation of the department's annual budget.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure optimal management of stocks, orders and inventories.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the application of HACCP procedures as well as hygiene and food safety standards.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with health regulations.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor the cleanliness of the laboratories and the maintenance of the equipment.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Actively participate in internal and external quality audits.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diploma in pastry, baking, or culinary arts. Additional training in management is a plus. Minimum 8-10 years of experience in high-end pastry. At least 5 years as Executive Pastry Chef or Head Pastry Chef in a luxury hotel or international gastronomic establishment. Mastery of international pastry techniques. Expertise in viennoiserie, chocolate making, confectionery, ice cream making, and bread baking. Culinary creativity and a sense of innovation. Mastery of HACCP standards. Good knowledge of inventory and cost management software. Inspiring leadership. Excellent organizational skills. Attention to detail and aesthetics. Creativity and a passion for excellence. Team spirit. Rigor and high standards. Ability to work under pressure. Customer-focused. Excellent communication skills.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Reservation Agent is responsible for processing reservation requests for the Sofitel Thalassa Algiers Club des Pins. They ensure the sale of hotel rooms and services in accordance with Sofitel standards, while guaranteeing a seamless, personalized, and high-quality customer experience. They contribute to optimizing revenue by applying sales techniques and adhering to established pricing strategies.</font></font></p><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></h4><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Process booking requests via phone, email and other channels</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Enter and modify reservations in the PMS system (Opera or other)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Verify the accuracy of the information (prices, segments, customer profiles, conditions)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure rigorous monitoring of client files</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Responding to inquiries regarding hotel services</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Present current offers and promotions</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Adhere to the pricing strategies communicated by Revenue Management</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to optimizing the conversion rate</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To offer a professional and warm welcome at every interaction</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring a service that meets Sofitel standards</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing specific customer requests (VIP, preferences, special occasions)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Handle simple complaints and escalate them to the supervisor</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communicating important information to other departments</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure proper communication of instructions between shifts</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in team briefings and meetings</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain a professional and neat appearance</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Adhere to internal procedures and quality standards</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring the confidentiality of customer data</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diploma in hospitality/tourism preferred. Previous experience in reservations, front office, or customer relations appreciated. Experience in 4- or 5-star hotels is a plus. Fluency in French and English. Good knowledge of computer tools (Word, Excel, Outlook). Knowledge of a hotel PMS (ideally Opera). Good understanding of booking channels (OTA, corporate, leisure). Customer service oriented. Excellent oral and written communication skills. Organized and meticulous. Attention to detail. Ability to work in a team. Dynamic and responsive. Sales-oriented. Professional appearance. Polite and professional.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Health Club Manager orchestrates, energizes, and maximizes the profitability of all activities within the fitness and sports area (weight training/cardio area, group classes, swimming pools, outdoor activities, and beach). As the operational leader of a key profit center within the resort, they manage seasonal fluctuations in client traffic, lead the team of coaches and lifeguards, and ensure an exceptional customer experience. They are responsible for ensuring strict adherence to Sofitel's luxury standards and safety regulations.</font></font></p><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main missions</font></font></h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Recruit, plan and supervise the team of sports professionals (sports coaches, fitness instructors, personal trainers, lifeguards).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To unite the team around a culture of luxury service, where personalized support and anticipation of customer needs are priorities.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the ongoing training of teams on the latest trends in fitness and physical preparation, as well as on Sofitel hospitality standards.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise the maintenance and impeccable cleanliness of the facilities (gyms, outdoor crossfit areas, swimming pools, changing rooms) which are highly exposed to sand and coastal humidity.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure preventive and corrective maintenance of the entire fleet of machines (cardio, weight training) and sports equipment to guarantee maximum safety and performance.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure strict compliance with safety, hygiene and aquatic rescue regulations (pool water quality, presence of required qualifications, first aid kits).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Design an innovative and attractive sports activity program, taking advantage of the seaside setting (yoga facing the sea, bootcamps on the beach, coastal running sessions, aquagym, non-motorized water sports).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop and market premium coaching subscriptions and packages for hotel clientele (leisure days) and local residents (yearly members).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organize sporting events or themed fitness retreats to boost sales in high and low season.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing financial indicators (KPIs): optimizing course occupancy rates, tracking sales of private coaching and subscriptions, and managing the department's budget.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired Profile:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications: A state diploma or equivalent in the field of sport/fitness.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience: Minimum 5 years of successful experience in managing a high-end fitness club or Health Club within a 5* hotel / luxury resort.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Required Skills: Energy and Leadership: Dynamic profile, passionate and capable of instilling constant motivation in his teams and to clients.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Relational excellence: Impeccable posture and communication, adapted to the requirements of a luxury clientele seeking disconnection and performance.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of organization and flexibility: Ability to manage strong seasonality and quickly adapt activity schedules according to weather conditions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree in budget management (P&amp;L) and subscription management.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluency in French and English. A third international language is highly valued given the international clientele of the resort.</font></font></li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As Accounts Payable, you are responsible for verifying all invoices and ensuring compliance with purchase orders and maintaining up-to-date contractual files in a smooth and efficient manner, in accordance with all applicable procedures.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reconcile invoices with purchase orders and delivery notes</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage supplier accounts and contribute to reconciliation processes</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with company policies, internal control procedures and Accor standards</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the monthly closing activities</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Process supplier invoices, expense reports, and payment requests reliably and within deadlines.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain complete records and retain the necessary supporting documents for audits and compliance.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the reconciliation process and the preparation of end-of-month accounts payable reports.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborating closely with the Purchasing, Receiving, and Operations teams to resolve payment-related issues</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the preparation of VAT returns and other mandatory regulatory reports.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">University degree in Accounting, Finance, Management or equivalent field</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience in hotel accounting or in the luxury hospitality sector</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of ERP systems and hotel accounting software</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent mastery of office tools and financial reporting</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A strong sense of organization, confidentiality, and respect for deadlines</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of French and professional English</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the receipt, storage, and distribution of the establishment's goods in accordance with procedures, hygiene, and safety standards. Guarantee the proper preservation of products and the accuracy of stock movements. Tasks &amp; responsibilities: Receive goods and verify their conformity with purchase and delivery orders. Check the quantities, quality, and expiration dates of products. Ensure the arrangement and storage of goods in accordance with hygiene and safety standards. Ensure proper stock rotation. Prepare and distribute goods to the various departments according to approved requests. Accurately record stock entries and exits in the management system. Participate in periodic inventories and report any discrepancies. Monitor stock levels and report risks of stockouts or overstocking. Maintain clean, organized, and secure stores. Comply with HACCP standards, food safety regulations, and Accor procedures. Report any anomalies or non-conforming products to the Stores Supervisor. Collaborating with the various departments of the hotel to ensure the availability of necessary products.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">PROFILE SOUGHT: * University degree in Accounting, Finance, Management, or equivalent field * Proven experience in hotel accounting or the luxury hospitality sector * Good knowledge of ERP systems and hotel accounting software * Proficiency in Excel * Ability to manage monthly closings and financial statements with rigor and accuracy * Strong financial analysis skills * High level of organization, confidentiality, and respect for deadlines * Excellent communication and coordination skills * Ability to work under pressure in a dynamic hotel environment * Initiative, leadership, and results-oriented</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the hotel's credit operations and ensure its financial stability and maintain positive relationships with our valued clientele.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main tasks:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze credit applications and assess the creditworthiness of client companies.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage customer accounts and oversee debt collection</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborating with the sales and finance teams to define credit limits and conditions for clients</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor and analyze the performance of the credit portfolio, identify trends and potential risks, and report on them.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Negotiating payment plans and resolving disputes with delinquent customers</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring compliance with local and international financial regulations</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare financial reports and regular presentations for management</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Implement and maintain credit management software systems</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To train and mentor the heartists under his control</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Keeping informed about industry trends and best practices in credit management.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">University degree in Accounting, Finance, Management or equivalent field</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience in hotel accounting, preferably in the luxury hospitality sector</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of ERP systems and hotel accounting software</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent mastery of Excel and financial reporting tools</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to manage monthly closings and financial statements with rigor and accuracy</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong skills in financial analysis</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to supervise and mentor a team</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A strong sense of organization, confidentiality, and respect for deadlines</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication and interdepartmental coordination skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to work under pressure in a dynamic hotel environment</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of French and professional English</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Initiative, leadership and results-oriented</font></font></li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">He/She will be responsible for managing the receipt, inspection, and documentation of all deliveries and shipments destined for our luxury establishment. He/She will play a key role in ensuring the reliability and efficiency of our inventory management processes, while adhering to the highest standards of organization and professionalism.</font></font></p> <h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></h3> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Receive, inspect and verify all incoming deliveries by comparing them to purchase orders and invoices.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Accurately record the receipt of goods in the inventory management systems and maintain detailed receiving records.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify and promptly report any anomalies, damaged items, or missing merchandise to management and suppliers.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the cleanliness, safety and order of the receiving area and the warehouse.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communicating effectively with internal departments regarding delivery deadlines</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Process and file all documents related to reception in a quick and orderly manner.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perform physical tasks such as unloading, moving, and organizing goods as needed.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Comply with all company safety policies, procedures and instructions.</font></font></li> </ul><p><strong>Desired Candidate Profile</strong></p><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications and Profile Sought:</font></font></h3> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience as a receiving clerk, warehouse manager, or in a similar role related to inventory management</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong attention to detail and organizational skills, with the ability to effectively manage multiple tasks simultaneously.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in data entry and basic computer skills; experience with inventory management systems is an asset</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication and interpersonal skills</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Physical fitness to work in a warehouse or receiving department</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of inventory control procedures and best practices in the hotel industry</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in operating forklifts or handling equipment is an asset</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in the hotel and restaurant sector is a plus</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to work both independently and as part of a team</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong work ethic and a sense of precision and efficiency</font></font></li> </ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Job Description:</b> The Duty Manager is responsible for overseeing hotel operations during their shift. They ensure the quality of the guest experience, coordinate the various departments, and intervene in the management of complaints, incidents, and special situations. Main Responsibilities: Supervise the daily operations of the hotel during their shift. Coordinate the Reception, Housekeeping, Food &amp; Beverage, Maintenance, and Security departments. Guarantee compliance with service standards and hotel procedures. Welcome and assist VIP guests and guests with special needs. Supervise arrivals and departures and ensure guest satisfaction. Handle guest complaints and ensure their prompt and professional resolution. Coordinate with the Housekeeping department regarding room availability and condition. Monitor technical and maintenance issues. Ensure compliance with security procedures and intervene in case of emergencies. Conduct regular checks of public areas and hotel facilities. Assist the Reception desk in complex situations: billing disputes, reservation problems, or special requests. Ensure good communication between different departments. Carry out shift handovers between teams. Complete and verify service reports and logs. Make the necessary operational decisions during the shift, within the scope of delegated responsibilities. Represent hotel management in their absence.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications and Desired Profile: Training in hospitality, tourism, or hotel management. Experience in a 4 or 5-star hotel, ideally in an international or luxury environment. Experience in reception or operational supervision. Good knowledge of the different hotel departments. Fluency in French and Arabic; a good level of English is important. Knowledge of Opera PMS software is a plus. Excellent customer service skills. Leadership, diplomacy, and conflict management skills. Good stress management and ability to make quick decisions. Availability to work irregular hours, weekends, and holidays.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Job Description</b>: The Groups &amp; Events Manager is responsible for handling and monitoring group and event requests from companies, from receipt to execution. They enter and track requests in the booking system, prepare sales proposals, coordinate with different departments, and ensure the smooth running of services to guarantee customer satisfaction and the growth of Groups &amp; Events revenue.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b><br></b></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Main Missions:</b></font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To prospect for new clients in order to develop the hotel's commercial portfolio.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Receive and process requests from groups and events.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze the client's needs: dates, number of participants, accommodation, rooms, catering, breaks, equipment and other services.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Check the availability of rooms, spaces and services.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the regular updating of information and the status of files.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow up on requests until they are confirmed or closed.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure rigorous monitoring of the Groups &amp; Events pipeline.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare commercial proposals tailored to customer needs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Check rates, conditions and availability in coordination with the Sales &amp; Marketing Department.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow up on submitted proposals.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Track changes, cancellations, confirmations and chances.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with the booking and payment conditions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the transmission of necessary information to the teams concerned.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain complete and up-to-date documentation for each file.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Once the event or group is confirmed, ensure coordination with the relevant departments.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare and disseminate the necessary operational information.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Verify that the client's specific requests are taken into account.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow the deadlines: rooming list, menus, guarantees, deposits, equipment, ticking signage, etc.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Anticipate potential problems and ensure their resolution with the relevant departments.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to be the client's primary contact for their Groups &amp; Events file.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure regular and professional communication.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Understanding and anticipating the client's needs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing special requests and last-minute changes.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the quality of service and compliance with commitments made.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gather feedback after the service.</font></font></li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><h2><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired Profile:</font></font></h2><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">With a Bac +3/5 degree in hospitality, tourism, event management or a similar field</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in Sales or Hospitality Management is an asset</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">3-5 years of experience in the hotel industry, ideally in Groups &amp; Events, Sales Reservations or Banquets.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in a 4/5 hotel or international environment is appreciated.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good mastery of the Groups &amp; Events booking process.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of a PMS / hotel reservation system.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of Microsoft Office.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong sales and negotiation skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent organization and prioritization skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to manage multiple files simultaneously.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of the issues of income and profitability.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication and coordination skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Language skills: Arabic, French and English.</font></font></li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise and verify all daily revenue entries from accommodation, food and beverage, spa, and all other points of sale, ensuring their accuracy and compliance with Accor policies. Prepare and distribute the daily revenue report, highlighting discrepancies, trends, and areas requiring follow-up. Track and reconcile all payment methods, including credit cards, cash, gift certificates, membership fees, and third-party transactions. Review and audit all cancellations, corrections, discounts, and complimentary transactions, ensuring they are properly authorized and documented. Conduct regular audits of front desk, food and beverage, spa, and leisure operations to ensure compliance with internal controls and financial procedures. Validate and reconcile revenue from the PMS, POS system, spa, and other systems, ensuring consistency with the general ledger. Contribute to the monthly closing process by preparing revenue journals, reconciliations, and summary tables. Collaborate closely with operational managers to resolve revenue discrepancies and improve the accuracy of transactional processes.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">University degree in Accounting, Finance, Management, or equivalent field. Proven experience in hotel accounting or the luxury hospitality sector. Good knowledge of ERP systems and hotel accounting software. Excellent command of Microsoft Office and financial reporting tools. Ability to manage monthly closings and financial statements with rigor and precision. Strong financial analysis skills. High sense of organization, confidentiality, and respect for deadlines. Excellent communication and interdepartmental coordination skills. Fluency in French and professional English.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">He/She secures, centralizes and controls the entirety of cash flows and other assets of the hotel by verifying daily deposits from points of sale, managing the central safe and petty cash, and eliminating discrepancies to ensure perfect reconciliation with accounting in accordance with internal procedures.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b><br></b></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Main Missions:</b></font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Retrieve, in the presence of a designated witness, the deposit envelopes from the reception agents and catering (F&amp;B) staff from the deposit safe, and verify their conformity with the daily control sheet.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Count, together with the witness, the cash, checks and bank card slips, and verify them against the details of the computerized cash deposit reports of the reception agents and catering staff.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare bank deposits for all checks and cash, and ensure that all collected funds are deposited.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Update daily and ensure monthly monitoring of transaction details by bank card issuing organization.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Carry out petty cash disbursements approved by the Finance Director and prepare the summary statement of disbursements.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Count and justify the balance of one's own cash register (cash fund) and prepare a summary periodically.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare the general cashier's daily report by entering the details of the day's cash receipts as well as all other payments received, for verification and finalization by the revenue auditor and the financial manager.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure that advances of funds are only granted with the joint approval of the general manager and the financial director.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reimburse the receiving agents for the advances they have made (fund refunds)</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired Profile:</font></font></h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">University degree in Accounting, Finance, Management or equivalent field</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience in hotel accounting or in the luxury hospitality sector</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of ERP systems and hotel accounting software</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent mastery of office tools and financial reporting tools</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong skills in financial analysis</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A strong sense of organization, confidentiality, and respect for deadlines</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication and interdepartmental coordination skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of French and professional English</font></font></li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: The Executive Sous-Chef assists the Executive Chef in the operational and administrative management of all the hotel's kitchens. He/She ensures a culinary offering of excellence in accordance with Sofitel and Accor standards, guaranteeing the quality of services, customer satisfaction, team management, cost control, and compliance with hygiene and food safety standards.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Responsibilities: Assist the Executive Chef in the daily organization of the kitchens. Supervise, lead, and motivate the kitchen teams. Distribute tasks and ensure good coordination between the different points of sale. Participate in the recruitment, onboarding, training, and development of Heartist team members. Evaluate performance and support the skills development of the teams. Foster a positive work environment by embodying Heartist values. Guarantee consistent quality of preparations and their presentation. Supervise production for restaurants, banquets, room service, and events. Ensure compliance with technical specifications and presentation standards. Participate in the creation of new menus and wine lists in collaboration with the Executive Chef. Monitor cooking times, seasonings, and plating of dishes. Organize production schedules according to business activity. Ensuring continuity of operations in the absence of the Executive Chief.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Anticipate raw material needs. Control inventory and minimize losses. Optimize production processes to improve productivity. Participate in monitoring food costs. Ensure adherence to established budgets. Reduce losses, food waste, and unnecessary consumption. Collaborate with the Cost Controller and the Purchasing department.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with HACCP standards and health regulations. Maintain the cleanliness of kitchens and equipment. Ensure adherence to workplace safety rules. Participate in quality audits and implement action plans.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Guarantee a premium culinary experience. Address customer feedback and implement corrective actions. Adapt the offering to meet the expectations of international clientele. Collaborate with the Dining Room, Banquet, and Room Service teams to ensure seamless service.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications and Desired Profile: Diploma in Culinary Arts, Hospitality Management, or Hotel and Restaurant Management. Minimum 7-10 years of experience in a kitchen. Proven experience as an Executive Sous-Chef or Senior Sous-Chef in a 5-star hotel or luxury establishment. Experience within an Accor group hotel is an asset. Excellent command of international culinary techniques. In-depth knowledge of HACCP standards. Expertise in food cost management. Good knowledge of inventory and order management software. Experience in banquet and event management. Leadership and ability to unite teams. Strong organizational skills and excellent prioritization skills. Initiative and decision-making ability. Ability to work under pressure. Excellent interpersonal skills. Attention to detail and a commitment to excellence. Culinary creativity. Results-oriented and focused on customer satisfaction.</font></font></p>

<p><font dir="auto" ><font dir="auto" >Ensure the presence and representation of Management during their shift. Supervise all hotel operations during their shift. Coordinate the various departments: Reception, Rooms, Food &amp; Beverage, Security, Technical, and other relevant services. Ensure compliance with quality standards, internal procedures, and brand standards. Ensure the transmission of important information to the teams and Management. Prepare shift reports and follow up on incidents and actions taken. Ensure the continuity of operations and the smooth functioning of the hotel outside of Management's regular working hours. Carry out any other operational tasks assigned by Management.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Strong sense of customer service and hospitality. Leadership and ability to coordinate multidisciplinary teams. Excellent communication and conflict management skills. Ability to make quick and effective decisions. Organizational skills, attention to detail, and a strong sense of priorities. Good knowledge of hotel operations. Ability to work under pressure and manage emergency situations. Team spirit and a strong sense of responsibility. Fluency in French and English; other languages ​​are an asset. Proficiency in computer tools and hotel systems.</font></font></p>

<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in defining the operational concept of Club Millésime (schedules, F&amp;B offer per time slot, service standards) in conjunction with the Rooms Division Manager and the F&amp;B Management.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the abortion of the Millésime Club access policy.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Establish technical specifications and implementation standards (breakfast, afternoon tea, evening cocktail) with the Executive Chef and the F&amp;B Manager.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the recruitment and training of the Club Millésime team (Waiters/Head Waiters).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to defining the equipment, furniture and tableware needs of the space, and follow up on pre-opening orders.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the construction of the OPEX budget for Club Millésime (cost per cover, amenities, drinks) with the Rooms Division Manager.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise all daily operations of Club Millésime: reception, F&amp;B service, cleanliness and presentation of the space, over all opening hours.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure strict application of access eligibility criteria and management of non-standard requests, in conjunction with the Front Office and the MOD.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Lead, plan and evaluate the Club Millésime team, ensure continuous training in Sofitel standards and service techniques.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure a visible and personalized presence with VIP, Suites and ALL profile clients.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the control of F&amp;B costs in the lounge (food cost, drinks, waste) and propose adjustments in case of budget overruns.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Handle customer returns and complaints related to Club Millésime and ensure quality follow-up.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Report to the Rooms Division Manager the lounge's activity indicators (occupancy, cost per cover, customer satisfaction).</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Hotel and/or F&amp;B training, proven experience (minimum 3-5 years) in a similar position in luxury hotels, ideally in an Executive Lounge.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of Sofitel / Accor service standards and their loyalty program is highly desirable.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong sense of service excellence, leadership, ability to manage a small team and work across departments with Guest Relations, Front Office, Housekeeping and F&amp;B.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluent in Arabic, French and English.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of OPERA/Micros is highly desirable.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Impeccable presentation, attention to detail, discretion and diplomacy when dealing with a demanding clientele.</font></font></p>

<p>Key Responsibilities: Lead and inspire all departments to deliver outstanding service and operational excellence. Direct the overall management and strategic direction of the property ensuring all departments align with key objectives Ensure compliance with Accor standards and local regulations. Ensure that KPI s goals are met Manage budgets, financial reporting, and cost controls. Foster a culture of teamwork, training, and professional development. Build and maintain strong relationships with guests, partners, and owner</p><p><strong>Desired Candidate Profile</strong></p><p>We are looking for a passionate, dynamic and experienced hospitality Leader to operate ACCOR flag hotel in Constantine . As General Manager, you will be responsible for the overall management of the hotel, including guest satisfaction, staff leadership, financial performance, and operational efficiency. You will drive business growth, uphold brand standards, and cultivate a high-performing team</p>