وظائف مطورين Odoo في الجزائر
١١ وظائف شاغرة
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Missions</b></p><p><font dir="auto" ><font dir="auto" >Design and develop custom modules for Odoo based on user needs.</font></font></p><p><font dir="auto" ><font dir="auto" >Participate in the development of technical and functional specifications.</font></font></p><p><font dir="auto" ><font dir="auto" >Integrate Odoo modules with other third-party systems and services.</font></font></p><p><font dir="auto" ><font dir="auto" >Optimize module performance to ensure a smooth and responsive user experience…</font></font></p><p><font dir="auto" ><font dir="auto" >Write clean, modular, and well-documented code.</font></font></p><p><font dir="auto" ><font dir="auto" >Conduct code reviews to ensure quality and adherence to best practices.</font></font></p><p><font dir="auto" ><font dir="auto" >Implement unit, integration and functional tests to ensure application reliability.</font></font></p><p><font dir="auto" ><font dir="auto" >Ensure application security by adhering to standards and best practices in web development.</font></font></p><p><font dir="auto" ><font dir="auto" >Collaborating closely with design, product and DevOps teams to define features and user interfaces.</font></font></p><p><font dir="auto" ><font dir="auto" >Participate in sprint planning meetings and brainstorming sessions.</font></font></p><p><font dir="auto" ><font dir="auto" >Provide technical support and resolve complex problems encountered by users.</font></font></p><p><font dir="auto" ><font dir="auto" >Document the configurations and procedures.</font></font></p><p><font dir="auto" ><font dir="auto" >Prerequisites</font></font></p><p><font dir="auto" ><font dir="auto" >Proficiency in the Python programming language.</font></font></p><p><font dir="auto" ><font dir="auto" >Experience with the development and customization of Odoo modules.</font></font></p><p><font dir="auto" ><font dir="auto" >Knowledge of PostgreSQL databases.</font></font></p><p><font dir="auto" ><font dir="auto" >Skills in version control (e.g., Git).</font></font></p><p><font dir="auto" ><font dir="auto" >Experience with Agile project management tools (e.g., Jira, Trello).</font></font></p><p><font dir="auto" ><font dir="auto" >Analytical and synthesis skills, ability to proactively solve problems.</font></font></p><p><font dir="auto" ><font dir="auto" >Strong communication skills, ability to work in a team.</font></font></p><p><font dir="auto" ><font dir="auto" >Degree (minimum bac + 3) in computer science, software development or related field.</font></font></p><p><font dir="auto" ><font dir="auto" >At least 3 years of experience in development with Odoo.</font></font></p><p><font dir="auto" ><font dir="auto" >Knowledge of application security principles.</font></font></p><p><font dir="auto" ><font dir="auto" >Workplace</font></font></p><p><font dir="auto" ><font dir="auto" >Ouled Fayet</font></font></p><p><br></p><p><font dir="auto" ><font dir="auto" >Job Benefits</font></font></p><p><font dir="auto" ><font dir="auto" >Pleasant working environment.</font></font></p><p><font dir="auto" ><font dir="auto" >Attractive salary.</font></font></p><p><font dir="auto" ><font dir="auto" >Opportunity for rapid advancement.</font></font></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Manage the deployment, configuration, and evolution of Odoo ERP. Train and support users in the use of the ERP. Design, install, and administer IT and network infrastructures. Manage servers, workstations, Wi-Fi, IP telephony, and network equipment. Deploy and administer cybersecurity, backup, access control, and video surveillance solutions. Ensure the availability, security, and performance of the information system. Provide technical support to users. Participate in the digitalization of business processes and the progressive integration of Artificial Intelligence solutions. Support IT infrastructure development, relocation, and reorganization projects. Conduct technological monitoring and propose innovative solutions.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Requirements:</h2><ul><li><font dir="auto" ><font dir="auto" >Bachelor's degree (3 years of higher education) or Master's degree (5 years of higher education) in computer science.</font></font></li><li><font dir="auto" ><font dir="auto" >Minimum 4 years of experience in a similar position.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent command of Odoo ERP deployment and administration.</font></font></li><li><font dir="auto" ><font dir="auto" >Strong skills in systems and network administration.</font></font></li><li><font dir="auto" ><font dir="auto" >Good command of IT infrastructure, cybersecurity, virtualization, backup and telecommunications.</font></font></li><li><font dir="auto" ><font dir="auto" >Experience in IT project management and digital transformation is appreciated.</font></font></li><li><font dir="auto" ><font dir="auto" >Analytical mind, autonomy, rigor and sense of organization.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent communication skills and ability to work with multidisciplinary teams.</font></font></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Project Management</strong></p><p>Gather and analyze the needs of different stakeholders.</p><p>Define the scope, objectives, and deliverables of projects.</p><p>Develop schedules, budgets, and workload plans.</p><p>Manage the different phases of the project: framing, design, development, testing, training, and go-live.</p><p>Ensure monitoring of risks, deadlines, and costs.</p><p>Organize and lead steering committee meetings.</p><p><strong>Functional Odoo Management</strong></p><p>Configure and supervise the deployment of Odoo modules.</p><p>Ensure consistency of business processes within the ERP.</p><p>Draft functional specifications.</p><p>Approve specific developments carried out by technical teams.</p><p>Participate in the information system evolution strategy.</p><p><strong>Team Coordination</strong></p><p>Coordinate internal teams and external service providers.</p><p>Ensure communication between stakeholders.</p><p>Arbitrate priorities and manage evolution requests.</p><p>Support users in change management.</p><p><strong>Quality and Support</strong></p><p>Organize functional acceptance testing.</p><p>Ensure the quality of deliveries.</p><p>Provide advanced level support on business processes.</p><p>Track incidents and corrective actions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree in Computer Science, Information Systems, Management, or equivalent field.</p><p>Proven experience in ERP project management.</p><p>Practical experience with Odoo (functional or technical).</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Develop and customize new functionalities in Odoo ERP using the Python programming language. Modeling from specifications. Diagnose and debug errors that occur in the system. Write clean, maintainable, and efficient code. Maintain good documentation of code and processes.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Engineering degree in Computer Science (Bac + 5) or equivalent. Good level in Python. 1 to 2 years of experience on ODOO ERP and its modules. Mastery of GIT. Good understanding of software development principles and design patterns. Autonomous and organized. Team spirit, meticulous, with listening and analytical skills. Passionate about new technologies. Dynamic and able to support intense project phases.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul> <li><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">QA/ERP Tester</font></font></b></li><li><b><br></b></li><li><b>Missions</b></li><li>Participate in the drafting of test plans relating to the functional requirements of our ERP products (Odoo).</li><li>Implement test automation on ERP Backend products (Odoo / Front End VueJS).</li><li>Perform manual tests to verify software compliance.</li><li>Report anomalies in bug trackers and follow up on their resolution with the development team.</li><li>Profile</li><li>Minimum 1 to 2 years of experience in IT systems quality assurance.</li><li>Proficiency in Python and JS programming languages and automated testing.</li><li>Analytical mind and rigor.</li><li>Meticulous, independent, and well-organized.</li><li>Team spirit, good communication.</li><li>Knowledge of ERP / Management Software.</li><li>Understanding the functional needs related to business management.</li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Other</b></font></font></li><li><b>Benefits :</b></li><li>Competitive salary and benefits package</li><li>Collaborative and stimulating work environment.</li><li>Opportunities for continuing education and professional development.</li><li>Diverse projects offering exposure to various sectors of activity.</li></ul><ul> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 1-2 years of experience in IT systems quality assurance.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in Python and JS programming languages and automated testing.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analytical mind and rigor.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Meticulous, independent, and with a sense of organization.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit, good communication.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of ERP / Management Software.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Understanding the functional needs related to business management.</font></font></li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Budget elaboration and monitoring</p><p>Participate in the elaboration of the annual budget.</p><p>Ensure budget monitoring by department or cost center.</p><p>Control budget execution.</p><p>Analyze deviations between forecasts and achievements.</p><p>Reporting and dashboards</p><p>Design and update management dashboards.</p><p>Produce periodic reports (weekly, monthly, quarterly).</p><p>Ensure monitoring of performance indicators (KPI).</p><p>Present results to management.</p><p>Cost and profitability analysis</p><p>Calculate the cost of products or services.</p><p>Analyze margins and profitability.</p><p>Identify sources of savings.</p><p>Propose corrective actions.</p><p>Internal control and audit</p><p>Verify the reliability of financial data.</p><p>Control the application of internal procedures.</p><p>Participate in internal audit missions.</p><p>Ensure compliance with management procedures.</p><p>Forecasting and decision support</p><p>Develop activity and treasury forecasts.</p><p>Carry out economic and financial studies.</p><p>Support operational managers in piloting their activities.</p><p>Provide analyses for decision-making.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Formation Bac +4 / Bac +5 en : Finance Comptabilit Contr le de Gestion Gestion des Entreprises Sciences conomiques Exp rience Minimum 3 5 ans dans un poste similaire. Exp rience en industrie agroalimentaire souhait e. Comp tences requises Techniques Comptabilit g n rale et analytique. Analyse financi re. Contr le budg taire. laboration de tableaux de bord. Gestion des co ts. Ma trise avanc e d'Excel. Connaissance des ERP (Odoo, SAP, Sage, Oracle, etc.). Comportementales Rigueur et organisation. Esprit d'analyse et de synth se. Discr tion et confidentialit . Capacit travailler sous pression. Sens de la communication. Force de proposition.</p><p></p></section>
<p>Update the human resources information system (HRIS). Apply personnel management rules and procedures in accordance with current regulations. Put into practice the application notes from the department. Inform staff about statutory and conventional provisions upon hiring within the structure. Verify and record personnel management information (entries/exits, leave, absences, work accidents, ...). Enter and control payroll variables (overtime, bonuses, absences...). Manage working time and enter absences and illnesses in the ERP, ODOO. Maintain legal books (personnel movements, paid leave,..). Ensure follow-up of the training plan. Ensure administrative follow-up of staff (management and scheduling of medical visits, disciplinary follow-up...). Ensure follow-up of declarations to social organizations (integration of new employees, DAC, DAS, 301 BIS, declaration of work stoppages and work accidents). Participate in updating HR Reporting. Ensure compliance with social law and labor law. Apply QHSE (Quality, Hygiene, Safety and Environment) regulations.</p><p><strong>Desired Candidate Profile</strong></p><p>Possess professional knowledge in the field of Human Resources. Having an experience of 02 years or more in the field. Communication. Good responsiveness. Ability to work in a team. Ensure effective communication within the HR team and with other departments. Skills: Mastery of HR IT tools, excellent communication, problem-solving ability. Residence in Algiers Dar el Beida and surrounding areas.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b><u>Commercial Development</u></b></p><ul><li>Identify and prospect new BtoB clients in the industrial sector (manufacturers, subcontractors, distributors, etc.).</li><li>Develop sales on the range of adhesives and technical products.</li><li>Detect new opportunities with existing clients.</li><li>Present the appropriate solutions according to industrial needs and applications.</li></ul><p><b><u>Customer Portfolio Management</u></b></p><ul><li>Manage a portfolio of active clients and ensure regular follow-up (calls, reminders, offers, orders).</li><li>Maintain a lasting commercial relationship based on trust and customer satisfaction.</li><li>Ensure the renewal of contracts and the follow-up of deliveries with the logistics department.</li></ul><p><b><u>Commercial Offers and Negotiation</u></b></p><ul><li>Draft and send quotes, commercial offers and technical sheets.</li><li>Negotiate commercial conditions in compliance with the pricing policy.</li><li>Follow up proposals and follow purchase decisions until the order.</li></ul><p><b><u>Technical Support and Coordination</u></b></p><ul><li>Advise clients on products (technical adhesives, bonding solutions, compatibilities).</li><li>Collaborate with technical teams and the production department to respond to specific requests.</li><li>Ensure the link between internal services: field sales, technical, logistics and accounting.</li></ul><p><b><u>Reporting and Performance Monitoring</u></b></p><ul><li>Keep the CRM up to date (follow-up of calls, quotes, orders, reminders).</li><li>Analyze sales, margins and commercial performance.</li><li>Participate in commercial meetings and propose development actions.</li></ul><p><b><u>Required Skills Technical and commercial</u></b></p><ul><li>Excellent mastery of distance selling (telephone, video, mail).</li><li>Knowledge of the industrial sector and adhesive or technical products.</li><li>Ability to understand the technical needs of customers.</li><li>Mastery of office and CRM tools (ex.: Excel, Hubspot, Odoo, etc.).</li><li>Good understanding of BtoB purchasing processes.</li></ul><p><b><u>Behavioral</u></b></p><ul><li>Relational ease and customer service orientation.</li><li>Active listening and persuasion skills.</li><li>Rigor, organization and autonomy.</li><li>Team spirit and responsiveness.</li><li>Taste for the challenge and achieving objectives.</li></ul><p><b><u>Required experience</u></b></p><ul><li>Minimum 5 years of experience</li></ul><p><b><u>Required diploma</u></b></p><ul><li>Bachelor's or Master's degree in Commerce or equivalent</li></ul><p><b><u>Software to master</u></b></p><ul><li>Good mastery of Excel, Outlook and CRM.</li></ul><p><b><u>Languages</u></b></p><ul><li>Fluent French (oral/written)</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>If you match this profile, please send your CV by clicking on the apply tab</b></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Entry and Recording of Accounting Operations: Recording Purchases: Enter supplier invoices (Goods, services, etc.) by correctly imputing expense accounts and recoverable VAT. Verify invoice compliance.<br>Recording Sales: Enter customer invoices, assign products and collected VAT.<br>Bank Operations: Record bank transactions (deposits, withdrawals, transfers, payments by check or bank card) for each of the company's bank accounts.<br>Cash Operations: Manage and record petty cash movements (cash expenses and receipts), ensuring supporting documents are present for each operation.<br>Miscellaneous Operations: Enter more specific accounting entries, such as depreciation, provisions, end-of-period adjustments, under the supervision of the accountant.<br>Bank Reconciliation:<br>Balance Concordance: Compare bank account balances in accounting with bank statements issued by the bank. Identification of Discrepancies: Research and identify differences between the two (checks not yet cashed, pending transfers, data entry errors, bank fees not yet recorded, etc.). Justification and Correction: Reconcile each line and justify discrepancies, then make the necessary adjustment entries so that the balances match. Management of Invoices and Payments: Reception and Verification: Receive invoices, verify their compliance (legal mentions, amounts, applicable VAT) and reconcile them with the ERP entry before validation.<br>Accounting Imputation: Assign each invoice the appropriate accounting account (expense, asset, etc.).<br>Filing: Methodically organize and file all invoices (suppliers and customers) according to the defined system.<br>Participation in Tax and Social Declarations: VAT Declaration: Assist in collecting the necessary information (collected VAT and deductible VAT) for the establishment of the monthly VAT declaration.<br>Taxes and Duties: Contribute to the preparation of information for other taxes and duties (corporate tax, business tax, etc.) under the supervision of the accountant.<br>Archiving and Filing of Accounting Documents: Physical Organization: Establish and maintain an efficient filing system for all supporting documents (invoices, bank statements, deposit slips, etc.).<br>Digital Archiving: Scan and index documents for quick and secure access.<br>Compliance with Legal Deadlines: Ensure documents are kept for the required legal periods.<br>Assistance in Preparing Summary Documents: Pre-closing: Assist in preparing inventory entries (stock valuation, fixed asset tracking, etc.).<br>Production of Statements: Compile the data necessary for the preparation of the balance sheet, income statement, and notes, which are then finalized by the accountant.<br>Communication and Reporting:<br>Internal Exchanges: Collaborate closely with other departments (sales, logistics, HR) to obtain the information necessary for accounting.<br>Simple Reporting: Prepare simple summary tables on tracking merchandise suppliers. Technical Knowledge in Accounting: Fundamental Principles of General Accounting: Understanding of debit/credit concepts, the financial chart of accounts (applicable Algerian chart of accounts), depreciation, provisions, etc.<br>Management Accounting (appreciated): Knowledge of the basics of management accounting for cost tracking can be an asset.<br>Flow Mastery: Good understanding of purchasing, sales, treasury, and investment cycles.<br>Tax and Social Regulations (basic): Knowledge of the basics of VAT, taxes, and social contributions in force in Algeria, particularly local specifics. Knowing where to look for information and who to ask in case of doubt is essential. Mastery of Computer Tools and Software:<br>Accounting Software: Excellent mastery of at least one common accounting software (e.g., PC Compta, Odoo, SAP, or any other ERP/software used in Algeria). The ability to adapt quickly to new systems is a big plus. Microsoft Office Suite:<br>Excel: Essential for spreadsheets, tracking, reconciliations, and handling large amounts of data. The candidate must be comfortable with formulas and filters.<br>Word: For writing letters.<br>Outlook/Gmail: For managing emails and calendars.<br>Essential Personal Qualities: Rigor and Precision: Accounting does not tolerate approximations. A keen sense of detail and the ability to work with great precision are fundamental to avoid errors.<br>Organization and Method: Ability to manage multiple tasks simultaneously, prioritize, and meet deadlines. Impeccable filing and archiving are essential.<br>Autonomy: Ability to work independently on defined tasks, while knowing when to seek help from one's superior.<br>Sense of Responsibility: Awareness of the importance of one's role and the impact of one's work on the reliability of the company's accounts.<br>Discretion and Confidentiality: Handling sensitive financial data requires absolute discretion and strict adherence to confidentiality.<br>Adaptability: The business world and regulations are constantly evolving. The ability to learn and adapt is an asset.<br>Team Spirit: Work collaboratively with the accountant, HR department, sales team, warehouse staff, etc., to ensure the smooth functioning of the entire administrative and financial chain. Proactivity: Not just executing, but also identifying areas for process improvement. If you match this profile, please send your CV by clicking on the 'Apply' tab Alger Dely Ibrahim</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Technical Knowledge in Accounting: Fundamental Principles of General Accounting: Understanding of debit/credit concepts, the financial chart of accounts (applicable Algerian chart of accounts), depreciation, provisions, etc.<br>Management Accounting (appreciated): Knowledge of the basics of management accounting for cost tracking can be an asset.<br>Flow Mastery: Good understanding of purchasing, sales, treasury, and investment cycles.<br>Tax and Social Regulations (basic): Knowledge of the basics of VAT, taxes, and social contributions in force in Algeria, particularly local specifics. Knowing where to look for information and who to ask in case of doubt is essential. Mastery of Computer Tools and Software:<br>Accounting Software: Excellent mastery of at least one common accounting software (e.g., PC Compta, Odoo, SAP, or any other ERP/software used in Algeria). The ability to adapt quickly to new systems is a big plus. Microsoft Office Suite:<br>Excel: Essential for spreadsheets, tracking, reconciliations, and handling large amounts of data. The candidate must be comfortable with formulas and filters.<br>Word: For writing letters.<br>Outlook/Gmail: For managing emails and calendars.<br>Essential Personal Qualities: Rigor and Precision: Accounting does not tolerate approximations. A keen sense of detail and the ability to work with great precision are fundamental to avoid errors.<br>Organization and Method: Ability to manage multiple tasks simultaneously, prioritize, and meet deadlines. Impeccable filing and archiving are essential.<br>Autonomy: Ability to work independently on defined tasks, while knowing when to seek help from one's superior.<br>Sense of Responsibility: Awareness of the importance of one's role and the impact of one's work on the reliability of the company's accounts.<br>Discretion and Confidentiality: Handling sensitive financial data requires absolute discretion and strict adherence to confidentiality.<br>Adaptability: The business world and regulations are constantly evolving. The ability to learn and adapt is an asset.<br>Team Spirit: Work collaboratively with the accountant, HR department, sales team, warehouse staff, etc., to ensure the smooth functioning of the entire administrative and financial chain. Proactivity: Not just executing, but also identifying areas for process improvement.</p><p></p></section>
<h2 class="h5">Job description</h2>
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<span>We are seeking an experienced and detail-oriented Finance Manager to oversee the financial operations of our software company.<br> The Finance Manager will be responsible for financial planning, budgeting, reporting, cash flow management, compliance, and supporting strategic business decisions.<br> The ideal candidate will have strong financial management skills, experience in the technology or software industry, and the ability to collaborate with cross-functional teams.<br> Key Responsibilities Manage the company's day-to-day financial operations, including accounting, accounts payable/receivable, payroll, and treasury activities.<br> Prepare monthly, quarterly, and annual financial statements and management reports.<br> Develop and manage annual budgets, forecasts, and financial plans.<br> Monitor cash flow, liquidity, and working capital to ensure financial stability.<br> Analyze financial performance, identify trends, and provide actionable recommendations to management.<br> Ensure compliance with local tax regulations, accounting standards, and statutory reporting requirements.<br> Coordinate external audits and liaise with auditors, banks, and regulatory authorities.<br> Establish and maintain effective internal controls and financial policies.<br> Support pricing strategies, profitability analysis, and financial modeling for software products and services.<br> Monitor project profitability, revenue recognition, and cost allocation for software development projects.<br> Partner with department heads to support budgeting and financial decision-making.<br> Identify opportunities to improve financial processes and implement automation where appropriate.<br> Lead, mentor, and develop the finance team to ensure high performance and continuous improvement.<br> Prepare ad hoc financial reports and business analyses as requested by senior management.<br> Qualifications Bachelor's degree in Finance, Accounting, Economics, or a related field.<br> Master's degree or MBA is a plus.<br> Professional certification such as CPA, CMA, ACCA, or CFA is preferred.<br> Experience 7+ years of progressive experience in finance or accounting.<br> At least 3 years in a managerial or leadership role.<br> Experience in a software, SaaS, or technology company is highly preferred.<br> Experience with ERP systems and financial management software.<br> Technical Skills Strong knowledge of financial planning, budgeting, forecasting, and reporting.<br> Solid understanding of IFRS or GAAP accounting standards.<br> Experience with revenue recognition principles, particularly for software or SaaS businesses.<br> Advanced Microsoft Excel skills.<br> Experience with ERP systems (e.<br>g., Oracle, SAP, Microsoft Dynamics, NetSuite, Odoo, or similar).<br> Knowledge of financial analysis, cash flow management, taxation, and internal controls.<br> Familiarity with BI and reporting tools such as Power BI is an advantage.<br> Soft Skills Strong analytical and problem-solving abilities.<br> Excellent leadership and people management skills.<br> High level of integrity and attention to detail.<br> Excellent communication and presentation skills.<br> Ability to work in a fast-paced and dynamic environment.<br> Strong organizational and time management skills.<br> Ability to influence business decisions through financial insights.<br></span> </div>
<h2 class="h5">Job description</h2>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as an Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What You Will Do: Deliver outstanding customer support via phone and email; Manage incoming tickets, investigate issues and ensure timely follow-ups; Provide first-level troubleshooting and escalate complex cases when needed; Guide customers through software workflows, settings and configuration screens using documented procedures; Support customers with how-to questions and common accounting workflows; Coordinate with internal specialists regarding escalated cases; Maintain accurate ticket documentation and contribute to knowledge base updates; Keep up with evolving tools, processes and product updates; Handle sensitive customer data with care and security; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Native French; Excellent English communication skills (at least C1 level for both spoken and written); Experience in a customer-facing support role, ideally within a B2B or software environment; Strong communication skills and ability to manage customer expectations professionally; Structured and process-oriented approach to troubleshooting and ticket handling; Ability to investigate issues methodically and follow documented procedures to identify when issues should be escalated; Comfortable navigating complex software, settings, and configuration screens; Fast learner with the ability to master complex software products over time; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Dutch communication skills (at least C1 level for both spoken and written); Experience with ERP or accounting software such as Exact Globe, Exact Online, SAP, Odoo, or similar platforms; Basic bookkeeping or accounting knowledge, including invoicing, general ledger, and accounts payable/receivable concepts; Remote desktop support experience (Splashtop, TeamViewer, AnyDesk); Experience with CRM systems; Basic SQL or database awareness; Familiarity with Peppol or electronic invoicing; Benefits and Perks: Fixed schedule: Monday–Friday, 9am - 5pm, GMT+2; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 2W3</span> </div>