Human Resources Manager Jobs - Alger Algeria

<p>Gestion administrative du personnel Suivi des dossiers du personnel (contrats, avenants, absences, cong s, etc.)._x000D_ Pr paration et gestion des paies en collaboration avec le service comptable._x000D_ Veille au respect des obligations l gales et sociales._x000D_ Recrutement et int gration_x000D_ Formation et d veloppement_x000D_ Relations sociales_x000D_ Conseil et accompagnement</p><p><strong>Desired Candidate Profile</strong></p><p>Formation : Dipl me universitaire en Ressources Humaines, Droit social ou quivalent (Bac+3 minimum)._x000D_ Exp rience : Minimum 3 ans d exp rience dans un poste similaire._x000D_ Comp tences techniques : Bonne ma trise du droit du travail, des techniques de paie et des outils RH (logiciels PC PAIE)._x000D_ Qualit s personnelles : Excellent sens de la communication, organisation rigoureuse, capacit g rer les priorit s et travailler en quipe.</p>

<p><font dir="auto" ><font dir="auto" >Main mission: To ensure the administrative management of personnel, to ensure the application of labor regulations and to contribute to the proper functioning of the company's HR processes.</font></font></p><p><font dir="auto" ><font dir="auto" >Job Responsibilities: Manage employee administrative files. Prepare and monitor employment contracts. Track leave, absences, and attendance. Prepare payroll information. Ensure compliance with internal regulations and HR procedures. Participate in the recruitment and onboarding of new employees. Develop HR dashboards and indicators. Maintain and update employee files.</font></font></p><p><font dir="auto" ><font dir="auto" >Required skills: Mastery of labor and social security legislation. Administrative management of personnel (contracts, administrative files, certificates, leave, absences, disciplinary sanctions). Monitoring of payroll and variable compensation elements. Management of administrative and social declarations. Participation in recruitment and onboarding processes. Monitoring of training and skills development. Proficiency in office software (Excel, Word, PowerPoint). Use of HR and payroll management software.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Education: Bachelor's degree (Bac+3) or Master's degree in Human Resources Management, Law, Management or equivalent field.</font></font></p><p><font dir="auto" ><font dir="auto" >Experience: Minimum 2 years of experience in a similar position.</font></font></p><p><font dir="auto" ><font dir="auto" >Personal qualities: Rigor and organizational skills. Confidentiality and discretion. Good interpersonal skills and active listening. Analytical and synthesis skills. Ability to manage multiple files simultaneously. Respect for deadlines and procedures.</font></font></p>

<p>Update the human resources information system (HRIS). Apply personnel management rules and procedures in accordance with current regulations. Put into practice the application notes from the department. Inform staff about statutory and conventional provisions upon hiring within the structure. Verify and record personnel management information (entries/exits, leave, absences, work accidents, ...). Enter and control payroll variables (overtime, bonuses, absences...). Manage working time and enter absences and illnesses in the ERP, ODOO. Maintain legal books (personnel movements, paid leave,..). Ensure follow-up of the training plan. Ensure administrative follow-up of staff (management and scheduling of medical visits, disciplinary follow-up...). Ensure follow-up of declarations to social organizations (integration of new employees, DAC, DAS, 301 BIS, declaration of work stoppages and work accidents). Participate in updating HR Reporting. Ensure compliance with social law and labor law. Apply QHSE (Quality, Hygiene, Safety and Environment) regulations.</p><p><strong>Desired Candidate Profile</strong></p><p>Possess professional knowledge in the field of Human Resources. Having an experience of 02 years or more in the field. Communication. Good responsiveness. Ability to work in a team. Ensure effective communication within the HR team and with other departments. Skills: Mastery of HR IT tools, excellent communication, problem-solving ability. Residence in Algiers Dar el Beida and surrounding areas.</p>

<p>Manage the recruitment process (posting ads, pre-screening applications, organizing interviews). Ensure the integration and administrative follow-up of new employees. Manage employee administrative files (contracts, absences, leave, certificates, etc.). Participate in managing relations with social and administrative bodies. Ensure compliance with labor legislation and internal procedures. Contribute to training management and skills development. Ensure follow-up of HR indicators and prepare necessary reports. Participate in improving HR processes.</p><p><strong>Desired Candidate Profile</strong></p><p>Proficiency in office tools (Word, Excel, PowerPoint). Excellent communication and organizational skills. Sense of confidentiality, rigor, and team spirit.</p>

<p><font dir="auto" ><font dir="auto" >Manage personnel administration. Participate in the recruitment and onboarding of new employees. Maintain personnel files (contracts, absences, leave). Participate in payroll processing and social security declarations. Implement company HR procedures. Monitor training and skills development.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Training in Human Resources, management, or equivalent. Proficiency in office software. Good interpersonal and organizational skills. Sense of confidentiality, rigor, and autonomy.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Senior HR Government Liaison Officer is responsible in building strong relationships with main governmental bodies and officials while acting as ambassador for the Group. The position will ensure successful implementation of PR Governmental functions and work closely with different parties to develop the Company public presence and ensure compliance to local laws and regulations.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Process, submits and follow up all the Company official relations/ transactions with the government sectors.</p><br> <p>Submit all renewals of visas and labor work permit cards with labor office as well as the immigration department.</p><br> <p>Process the Employment Contract attestations, RP manual extension approval at the Ministry of Labor and helps to resolve the Labor Department issues and Fingerprint process.</p><br> <p>Issuance and Renewals of New RP, RP Renewal official documents (i.e., trade license, chamber of commerce, CR, municipality, customs clearance etc.).</p><br> <p>Coordinate with the CID office to resolves the Company pending issues such as Overstayed employees, Absconded, Disclaimer Reports and Deportation. Processing the Police clearance, attestations of certificates in MOFA and Chamber of Commerce.</p><br> <p>Obtain updates on Labor related changes in relation to visa processing and other related issues.</p><br> <p>Liaise with authorities to ensure Company compliance to local laws and regulations.</p><br> <p>Process all renewals of driving license and labor health cards, Computer Card, Local transfers and conduct RP, and general Government Affairs information updates.</p><br> <p>Responsible for all employees medical related issues; assisting in the Medical appointment, Repeat Medical, Unfit Workers, Temporary and Permanent Health License issuance at the Medical Commission. Process the New Hamad Health Cards.</p><br> <p>Support any legal issues in Company registrations or in relation to other relevant issues.</p><br> <p>Liaise with all government institution with regards fines, penalties, or any inquiry.</p><br> <p>Coordinate with Staff regarding personnel issues related to governmental applications as required.</p><br> <p>Manage the allocated petty cash expenditure through maintaining original receipts and through timely preparation of expense reports</p><br> <p>Perform other duties related to the job as assigned by Management.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>In-depth knowledge of labor laws, regulations, and government policies is essential for navigating complex legal frameworks and ensuring compliance with regulatory requirements.</p><br> <p>Strong communication and advocacy skills are vital for representing the organization's interests to government agencies, policymakers, and industry stakeholders.</p><br> <p>Proficiency in research and analysis enables the identification of legislative and regulatory trends, as well as the assessment of potential impacts on HR practices and policies.</p><br> <p>Experience in lobbying, government relations, or public affairs enhances the ability to influence legislative and regulatory outcomes in favor of the organization's objectives.</p><br> <p>Leadership and strategic planning skills are important for developing and implementing government affairs strategies that align with the organization's overall goals and priorities.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Resilience<br>Quality<br>Leadership<br>Employee Relations L3<br>Government Liability L3<br>Visa Requirements L3<br>Public Authority Coordination L3<br>SAP ERP Human Resources L3<br><br><br><u><b>Education</b></u> <br>High School Diploma<br><br><br><br> </div>

<p>Welcome and serve customers. Participate in order preparation. Ensure checkout and service. Maintain cleanliness of the workstation.</p><p><strong>Desired Candidate Profile</strong></p><p>Dynamic, versatile, and with good interpersonal skills. Team spirit and sense of service.</p>

<p>Ensure the cleaning and maintenance of the clinic premises. Ensure the hygiene of treatment rooms, offices, and common areas. Clean and disinfect surfaces according to hygiene procedures. Ensure the management and disposal of waste in accordance with instructions. Maintain clean and tidy spaces. Comply with the hygiene and safety rules of the medical environment.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience in cleaning, ideally in a medical setting. Sense of cleanliness and hygiene. Serious, responsible, and professional. Punctual, organized, and discreet. Free from any commitments. Residing in Cheraga or its surroundings.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 260000CH <br> <br> Location <br> Algeria-Algiers <br> <br> Job family <br> Cargo &amp; Airport Operations <br> <br> <ul><li><span>Closing Date:</span> <span>2026-09-07</span></li></ul><br> <br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Introduction</strong></p><br><p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.&nbsp;</p><br><p>IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.</p><br><p>IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at&nbsp;IOM workplace culture | International Organization for Migration</p><br><p>This is an expedited recruitment process, open for applications from internal and internal-equivalent candidates&nbsp;only.&nbsp;</p><br><p><strong>Organizational Context and Scope</strong></p><br><p>Under the overall supervision of the Chief of Mission (CoM) or Head of Office (HoO) and direct supervision of the Resources Management Officer (RMO), and in close collaboration with the Regional Office for Middle East and North Africa (MENA) in Egypt, and in coordination with the Supply Chain Division at Headquarters (HQ), the Supply Chain Officer will be responsible and accountable for supply chain activities, guided by Supply Chain Management (SCM) objectives to deliver quality goods/services to the beneficiaries at optimal price and in a timely manner.</p><br><br><br> </div>

<p>Manage reservations and ticket issuance. Advise clients on travel offers. Ensure follow-up on files and reservations. Welcome and guide clients.</p><p><strong>Desired Candidate Profile</strong></p><p>Serious, organized, and customer-service oriented. Good communication and computer skills. If you match this profile, please send your CV by clicking on the apply tab.</p>

<p>Welcome, orient clients and respond to inquiries, manage the queue and make clients wait pleasantly in case of rush, handle certain reservations, adapt to different client profiles, take into account client requests and remarks and relay information.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Sense of welcome and interpersonal skills</li><li>Excellent presentation</li><li>Perfect mastery of codes of politeness</li><li>Mastery of one or more languages</li><li>Knows how to keep calm in all circumstances</li><li>Fast and organized</li></ul>

<p><font dir="auto" ><font dir="auto" >Answering incoming calls and processing customer requests; preparing quotes and sales offers; entering and tracking customer orders; monitoring deliveries and invoices; updating the customer database; managing customer follow-ups and payment tracking; assisting sales representatives with their daily tasks</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Bachelor's degree (Bac +3) in business, management, or equivalent. Experience: 1-3 years in a similar position. Proficiency in office software. Knowledge of sales techniques. Excellent written and verbal communication skills. If you meet these requirements, please submit your CV by clicking on the "Apply" tab.</font></font></p>

<p><font dir="auto" ><font dir="auto" >Participate in the development and definition of the rules and practices of the procurement process; Monitor changes in the legislative and regulatory framework for procurement; Prepare application notes for legislative and regulatory texts related to procurement; Prepare and draft routine documents and decisions; Research and verify relevant texts on procurement regulations; Monitor regulatory developments across the entire field; Manage relationships with internal and external stakeholders; Develop a dashboard for operations related to their activity; Provide support in the area of ​​procurement; Perform any additional tasks related to their activity, as assigned by their superiors.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >University degree in Law, Finance and Accounting, Management Science, Human Resources Management. Proficiency in administrative and legal regulations applicable to markets. Ability to draft official documents with precision and clarity.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About the Role: The Program Officer is a hands-on implementation role responsible for the day-to-day operational delivery of the StartAlgeria program in Algeria.<br> The Officer will work closely with the Flat6Labs Program Manager to coordinate logistics, manage local vendors and service providers, organize and oversee program events, and ensure all activities are executed on schedule and in line with program requirements.<br>The Program Officer will also serve as the main focal point for participating ESOs, experts, and mentors, following up on engagement and coordinating session delivery agendas to ensure smooth implementation and continuous collaboration throughout the programme lifecycle.<br> This role is well suited to an organized, detail-oriented professional with experience in program or project coordination, events management, or a related field.<br> The Officer does not carry a strategic or external-relations mandate; their focus is on execution quality, operational reliability, and responsive support to program participants.<br> Key Responsibilities: Program Coordination Coordinate the day-to-day operational delivery of the program in close collaboration with the Flat6Labs Program Manager.<br> Maintain the program calendar and ensure all activities, sessions, and deadlines are tracked and communicated to relevant parties in a timely manner.<br> Oversee virtual and physical workshops and events.<br> Organize and finalize all session planning and preparatory work.<br> Track ESO participation levels and attendance across all scheduled sessions.<br> Manage the onboarding and offboarding journey for all ESOs.<br> Manage all aspects of attendee outreach, including drafting and dispatching invitations, registration confirmations, event reminders, and subsequent follow-up messages.<br> Events Management Manage logistics for program bootcamps, info sessions, workshops, program closure event and other convenings, including venue sourcing, A/V, catering, technical equipment, materials, and participant communications before and during event day.<br> Source and manage local vendors and service providers, obtaining quotes, overseeing delivery, and ensuring quality and value for money.<br> Maintain up-to-date records of expenditures, vendor contracts, and logistical arrangements for reporting purposes.<br> Prepare event documents and briefing notes, and ensure the Flat6Labs team and any external facilitators are fully informed ahead of each session.<br> Provide post-event debriefs and document key operational takeaways to support continuous improvement.<br> ESO Support &amp; Participant Engagement Serve as the first point of contact for participating ESOs on all operational and logistical matters throughout the program.<br> Monitor ESO session attendance and engagement, following up proactively to address absences or logistical barriers.<br> Distribute program materials, assignments, and resources to ESO participants and ensure they have everything required to participate fully.<br> Escalate substantive concerns or ESO feedback to the Flat6Labs Program Manager for follow-up.<br> Reporting, Data &amp; Communications Prepare periodic program progress reports for the Flat6Labs Program Manager, capturing activity status, attendance, issues, and next steps.<br> Ensure data collection (attendance records, participant feedback, activity logs) is conducted consistently and in line with program guidelines.<br> Support the preparation of donor and management reports by compiling and organizing operational data as directed.<br> Coordinate with the Flat6Labs Marketing and Communications team to ensure program events are promoted locally and that relevant content is captured during activities.<br> Ensure timely submission of all required reports and documentation to the Monitoring &amp; Evaluation team Post-Program Wrap-Up Support the smooth close-out of the program, including final event logistics, participant follow-up communications, and materials archiving.<br> Assist with data collection for final program reporting, including compiling attendance, activity summaries, and participant feedback.<br> Document operational lessons learned and contribute to close-out reports as directed by the Flat6Labs Monitoring &amp; Evaluation team.<br> Bachelor’s degree in Management, Business Administration, or a related field is required.<br> A master’s degree in one of these fields is preferred but not required.<br> At least 2 years of experience in program coordination, project management, events management, or a related operational role.<br> Demonstrated ability to manage multiple tasks and deadlines simultaneously, with strong attention to detail and organizational skills.<br> Experience coordinating logistics for events or workshops, including vendor management and on-site coordination.<br> Proficiency in standard office and productivity tools (e.<br>g. Google Workspace or Microsoft Office); comfort with shared trackers and project management tools.<br> Strong written and verbal communication skills in French, Arabic and English.<br> Based in Algeria, with availability to be present on-site for program events.<br> For more details, check this document</span> </div>

<p><font dir="auto" ><font dir="auto" >He/She will be responsible for welcoming, checking in and checking out clients in accordance with Sofitel standards, guaranteeing personalized and high-quality service at every stage of their stay.</font></font></p><p><font dir="auto" ><font dir="auto" >Main Missions:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Follow the Front Office training course (SOP check-in/check-out, OPERA, Sofitel La Maison standards, loyalty program).</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in role-playing and simulation sessions (reception, handling objections, crisis situations).</font></font></li><li><font dir="auto" ><font dir="auto" >Familiarize yourself with the hotel's offerings (rooms, Spa/Thalasso, catering, activities).</font></font></li><li><font dir="auto" ><font dir="auto" >Greet, register and process customers courteously and efficiently.</font></font></li><li><font dir="auto" ><font dir="auto" >Inform customers about the hotel's amenities and services.</font></font></li><li><font dir="auto" ><font dir="auto" >Perform cash collection and invoicing in accordance with procedures.</font></font></li><li><font dir="auto" ><font dir="auto" >Handling last-minute bookings and changes to stays.</font></font></li><li><font dir="auto" ><font dir="auto" >Manage special requests and ensure their follow-up.</font></font></li><li><font dir="auto" ><font dir="auto" >Report any anomalies or complaints to the Front Desk Supervisor / MOD.</font></font></li><li><font dir="auto" ><font dir="auto" >Apply customer data security and confidentiality procedures.</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to achieving additional sales objectives (upselling, upgrades).</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Diploma in hospitality, tourism or equivalent.</font></font></p><p><font dir="auto" ><font dir="auto" >Prior experience in hotel reception preferred, ideally within a luxury hotel.</font></font></p><p><font dir="auto" ><font dir="auto" >Fluency in French and Arabic; fluent English essential.</font></font></p><p><font dir="auto" ><font dir="auto" >Knowledge of a PMS (OPERA preferred).</font></font></p><p><font dir="auto" ><font dir="auto" >Neat presentation, sense of service and hospitality.</font></font></p><p><font dir="auto" ><font dir="auto" >Rigour, responsiveness, ability to work in a team.</font></font></p>

<p>Receive and analyze purchase requests from different departments. Verify the conformity and justification of needs. Identify potential suppliers. Monitor stock levels daily. Research new suppliers and develop the supplier portfolio. Request and analyze offers. Compare prices, deadlines, payment terms, guarantees, and delivery conditions. Prepare consultations and comparative tables. Participate in supplier selection in accordance with internal procedures. Establish and transmit purchase orders after validation. Ensure order follow-up until reception. Control the conformity of deliveries compared to orders. Process discrepancies, claims, and supplier disputes.</p><p><strong>Desired Candidate Profile</strong></p><p>Bac +3 Bac +5 in Purchasing, Procurement, Logistics, Commerce, Management, Economics or technical/industrial training. Additional training in purchasing management or supply chain is an asset. Minimum 2-3 years of experience in a similar position. Good command of local and international purchasing and procurement techniques. Mastery of supplier consultation and offer comparison. Good knowledge of stock management and procurement lead times. Proficiency in Pack Office; ERP and office tools. Proficiency in English and French is required to ensure effective internal and external exchanges. Rigor and organization. Sense of anticipation. Reactivity and ability to manage emergencies. Good negotiation skills. Analytical and synthetic thinking. Sense of responsibility.</p>

<p><font dir="auto" ><font dir="auto" >Job Description: The successful candidate will be responsible for welcoming, checking in, and checking out guests, adhering to Sofitel standards and ensuring personalized, high-quality service at every stage of their stay. Main Responsibilities: Complete the Front Office training program (SOP check-in/check-out, OPERA, Sofitel La Maison standards, loyalty program). Participate in role-playing exercises and simulations (reception, handling objections, crisis situations). Become familiar with the hotel's offerings (rooms, Spa/Thalasso, restaurants, activities). Greet, check in, and serve guests courteously and efficiently. Inform guests about the hotel's amenities and services. Process payments and invoices according to procedures. Handle last-minute reservations and changes to stays. Manage special requests and ensure their follow-up. Report any anomalies or complaints to the Front Desk Supervisor/MOD. Apply customer data security and confidentiality procedures. Contribute to achieving upselling and upgrade targets.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Diploma in hospitality, tourism, or equivalent. Previous experience in hotel reception, preferably in a luxury hotel, is preferred. Fluency in French and Arabic; fluent English is essential. Knowledge of a PMS (OPERA preferred). Impeccable presentation, excellent customer service and hospitality skills. Rigorous, responsive, and able to work effectively in a team.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Il/Elle assurera l'accueil, l'enregistrement et le départ des clients dans le respect des standards Sofitel, en garantissant un service personnalisé et de qualité à chaque étape du séjour.</p><br><p><strong>Missions Principales :&nbsp;</strong></p><br><ul><li>Suivre le parcours de formation Front Office (SOP check-in/check-out, OPERA , standards Sofitel La Maison, programme de fidélité ).</li><li>Participer aux sessions de mise en situation et simulations (accueil, gestion des objections, situations de crise).</li><li>Se familiariser avec l'offre de l'hôtel (chambres, Spa/Thalasso, restauration, activités).</li><li>Accueillir, enregistrer et traiter les clients avec courtoisie et efficacité.</li><li>Renseigner les clients sur les prestations et services de l'hôtel.</li><li>Effectuer les encaissements et la facturation conformément aux procédures.</li><li>Traiter les réservations de dernière minute et les modifications de séjour.</li><li>Gérer les demandes spéciales et assurer leur suivi.</li><li>Signaler toute anomalie ou réclamation au Front Desk Supervisor / MOD.</li><li>Appliquer les procédures de sécurité et de confidentialité des données clients.</li><li>Contribuer à l'atteinte des objectifs de vente additionnelle (upselling, upgrades).</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché:&nbsp;</strong></p><br><ul><li>Diplôme en hôtellerie, tourisme ou équivalent.</li><li>Première expérience en réception hôtelière souhaitée au sein d'un&nbsp;hôtel de luxe.</li><li>Maîtrise du français et de l'arabe; anglais courant indispensable.</li><li>Connaissance d'un PMS (OPERA apprécié).</li><li>Présentation soignée, sens du service et de l'accueil.</li><li>Rigueur, réactivité, capacité à travailler en équipe.</li></ul> </div>