Jobs in Tourism Sector in Algeria
462 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business development</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Actively prospect for new clients (points of sale, distributors)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify market opportunities on the ground</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Implement an effective tour plan</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Management and monitoring of the client portfolio</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Developing and retaining an existing portfolio</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure regular follow-up with clients</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintaining a long-term business relationship</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sales and negotiation</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Present and promote the products in the range</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Negotiating commercial terms</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Closing sales and achieving set objectives</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Performance tracking</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Achieve and exceed revenue targets</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure regular reporting of activity (visits, sales, field feedback)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze performance and propose corrective actions</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Brand representation</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure a good image of the company on the ground</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure product visibility at customer sites</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gather market information (competition, trends)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Commercial training preferred (not mandatory if solid experience)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum experience in a similar position</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in the cosmetics industry is an asset</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sales and negotiation techniques</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Field prospecting</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Client portfolio management</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of the geographical area</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of interpersonal skills</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Spirit of persuasion</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Autonomy and organization</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Dynamism and motivation</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Results orientation</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Personal vehicle required</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mobility across the entire area (Algiers, Boumerdès, Blida, Tipaza)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Availability for frequent travel</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Increase in turnover in the assigned area</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">D development of the client portfolio</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Improved product presence and visibility</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Achievement of monthly and quarterly targets</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">If you match this profile, please send your CV by clicking on the apply tab.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Commercial training preferred (not mandatory if solid experience)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum experience in a similar position</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in the cosmetics industry is an asset</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sales and negotiation techniques</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Field prospecting</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Client portfolio management</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of the geographical area</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of interpersonal skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Spirit of persuasion</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Autonomy and organization</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Dynamism and motivation</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Results orientation</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Personal vehicle required</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mobility across the entire area (Algiers, Boumerdès, Blida, Tipaza)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Availability for frequent travel</font></font></li></ul><p></p></section>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: He/She will supervise the daily operations of the reception, guide and support the Front Desk Agents, ensure a welcome and service in accordance with Sofitel standards, and assist the Front Desk Manager in setting up the Front Office service as part of the pre-opening.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the recruitment and training of Front Desk Agents.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the writing and testing of Front desk SOPs (check-in/check-out, invoicing, complaints management).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare training materials and welcome scripts that conform to Sofitel and La Maison standards.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to simulations of opening scenarios (mock check-in/check-out/Complaints management).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise and coordinate the work of Front Desk Agents on your shift.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the allocation of tasks and the monitoring of the proper application of procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing complex customer situations (complaints, billing disputes, VIPs).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Control the cash register, cash receipts and compliance with financial procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Liaise with Housekeeping to monitor room conditions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To replace the Front Desk Manager in their absence.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the ongoing training and integration of new agents.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the application and respect of service standards and the loyalty program.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired Profile:</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A degree in hospitality, tourism or hotel management or equivalent is highly desirable.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience (minimum 2-3 years) in reception, ideally in a luxury hotel; prior supervisory experience appreciated.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Pre-opening hotel experience appreciated.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluency in French and Arabic; fluent English essential.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in the OPERA PMS.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Natural leadership, organizational skills, stress management.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent customer relations, impeccable presentation.</font></font></li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Greet and guide clients. Advise clients on travel and tourism offers. Prepare quotes and follow up on reservations. Respond to inquiries by phone, email, and social media. Manage the administrative and commercial aspects of client files. Participate in promotional and sales prospecting activities.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Minimum of two years of post-secondary education in Business, Tourism or a related field. Experience in a travel agency or sales position preferred.</font></font></p><p></p></section>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Join a hotel that's part of the Accor network, a group that brings together more than 5,500 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Here, we believe in you and what you bring to the table. Opportunities for growth and development abound. Every project, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Reservation Agent is responsible for processing reservation requests for the Sofitel Thalassa Algiers Club des Pins. They ensure the sale of hotel rooms and services in accordance with Sofitel standards, while guaranteeing a seamless, personalized, and high-quality customer experience. They contribute to optimizing revenue by applying sales techniques and adhering to established pricing strategies.</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Process booking requests via phone, email and other channels</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Enter and modify reservations in the PMS system (Opera or other)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Verify the accuracy of the information (prices, segments, customer profiles, conditions)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure rigorous monitoring of client files</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Responding to inquiries regarding hotel services</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Present current offers and promotions</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Adhere to the pricing strategies communicated by Revenue Management</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to optimizing the conversion rate</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To offer a professional and warm welcome at every interaction</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring a service that meets Sofitel standards</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing specific customer requests (VIP, preferences, special occasions)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Handle simple complaints and escalate them to the supervisor</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communicating important information to other departments</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure proper communication of instructions between shifts</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in team briefings and meetings</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain a professional and neat appearance</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Adhere to internal procedures and quality standards</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring the confidentiality of customer data</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Graduate in hospitality/tourism preferred</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Previous experience in reservations, front office or customer relations preferred</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in 4* or 5* hotels is a plus</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluency in French and English</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of computer tools (Word, Excel, Outlook)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of a hotel PMS (ideally Opera)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of booking channels (OTA, corporate, leisure)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer service orientation</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good oral and written communication</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organization and rigor</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Attention to detail</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to work in a team</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Dynamism and responsiveness</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business acumen</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Neat presentation</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Politeness and professionalism</font></font></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met for Restaurant<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.<br>• Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.<br>• Maintains food preparation handling and correct storage standards.<br>• Recognizes superior quality products, presentations and flavor.<br>• Plans and manages food quantities and plating requirements for the restaurant.<br>• Communications production needs to key personnel.<br>• Assists in developing daily and seasonal menu items for the restaurant.<br>• Ensures compliance with all applicable laws and regulations regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Estimates daily restaurant production needs.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented and creates decorative food displays.<br>Leading Kitchen Team<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Leads shift teams while personally preparing food items and executing requests based on required specifications.<br>• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensuring and maintaining the productivity level of employees.<br>• Ensures employees are cross-trained to support successful daily operations.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Establishing and Maintaining Restaurant Kitchen Goals<br>• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.<br>• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.<br>• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Effectively investigates, reports and follows-up on employee accidents.<br>• Knows and implements company safety standards.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Handles guest problems and complaints.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing and Conducting Human Resource Activities <br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.<br>• Manages employee progressive discipline procedures.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Uses all available on the job training tools for employees.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Join a hotel that's part of the Accor network, a group that brings together more than 5,500 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Here, we believe in you and what you bring to the table. Opportunities for growth and development abound. Every project, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Laundry Manager ensures the processing, maintenance and optimal management of the hotel's linen (room linen, catering linen, uniforms and customer dry cleaning), and sets up the operational organization of the laundry as part of the pre-opening.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b><br></b></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Main Missions:</b></font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the recruitment and training of laundry teams.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Define the laundry processing procedures (sorting, washing, drying, ironing, folding) in accordance with Sofitel standards.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">establish uniform requirements and track pre-opening orders.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Set up the logistics circuits for clean/dirty linen between the laundry, housekeeping and catering.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Define the standards for quality control and linen stock management.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise all laundry and dry cleaning operations (hotel linen and customer linen).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Guaranteeing the quality, cleanliness and condition of the linen according to Sofitel standards.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage stocks of linen, laundry products and consumables, and anticipate restocking needs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure preventive maintenance of laundry equipment in coordination with Maintenance.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">develop team schedules and optimize operating costs (water, energy, products).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with hygiene, safety and environmental standards.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To train, supervise and evaluate laundry teams.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure follow-up of the dry cleaning service for the client (delivery, quality, invoicing).</font></font></li></ul><p>We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome†resonate as the finest hotel promise.</p><p>From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical diploma in industrial laundry or hotel management or equivalent.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Confirmed experience (minimum 35 years) in laundry management, ideally in a luxury factory.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in pre-opening of a hotel or laundry facility appreciated.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluent in French and Arabic; professional English preferred.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of industrial laundry equipment and processes and of hygiene/safety standards.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Skills in inventory management, purchasing and cost control.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour, organisation, attention to detail and responsiveness to unforeseen events.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit and cross-functional collaboration with Housekeeping.</font></font></li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Water Treatment Supervisor is responsible for the monitoring, maintenance, team management, and proper functioning of all water treatment facilities in the establishment. He/She directly oversees the team of pool technicians and pool operators, coordinating their preventive and curative interventions, and ensuring sanitary compliance, equipment optimization, and adherence to environmental and safety standards.</p><p>Main Missions:</p><ul><li>Supervise, plan, and lead the daily work of the team of pool technicians and pool operators.</li><li>Coordinate and validate the preventive (cleanings, filter washes) and curative (breakdowns, leaks, parameter drifts) intervention schedule for his/her team.</li><li>Ensure the continuous training of his/her team on safety rules, handling of chemical products, and the specificities of seawater.</li><li>Monitor and validate the quality of filling water (whether it's seawater intake or softened freshwater production).</li><li>Perform and have his/her team perform rigorous water quality tests: pH, TH (hardness), chlorination level, turbidity, etc.</li><li>Supervise the daily operation of water treatment systems: softeners, reverse osmosis units, filters, pumps, chlorination systems, UV, etc.</li><li>Manage preventive and corrective treatments for pools, decorative fountains, and SPA areas (jacuzzis, hammams).</li><li>Control drinking water, domestic hot water (DHW), and air conditioning/heating networks (closed circuits, cooling towers).</li><li>Ensure continuous distribution and proper pressure of drinking water in hotel rooms and kitchens.</li><li>Apply the prevention protocol against health risks (legionella): perform regular purges of hot water networks/tanks and plan disinfections, descaling, or desilting.</li><li>Meticulously maintain sanitary logs and control sheets for the entire establishment.</li><li>Immediately report any anomaly or health risk to the Technical Manager.</li><li>Actively participate in audits and controls by health or safety authorities.</li><li>Manage the storage, supply, and safe use of chemical treatment products by his/her team.</li><li>Advise on possible improvements to optimize water consumption and the energy performance of installations.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Water Treatment Diploma / BTS, Master's in Chemistry, Industrial Maintenance, or equivalent.</li><li>Certifications or authorizations related to water treatment (legionella, handling of chemical products, etc.).</li><li>2 to 5 years of experience in water treatment, ideally in a hotel environment (Luxury/Thalasso), hospital, or thermal spa.</li><li>In-depth knowledge of water treatment processes (physico-chemical, filtration, disinfection).</li><li>Proficiency in measurement tools, water quality control (pH, TH, chlorine), and health risks (legionellosis).</li><li>Knowledge of specific constraints related to seawater (corrosion, salinity, etc.).</li><li>Ability to read technical plans, hydraulic diagrams, and manage emergencies with reactivity.</li><li>Absolute mastery of chemical and biological safety rules.</li><li>Team spirit and leadership (ability to lead pool technicians).</li><li>Rigor, reliability, excellent communication, and initiative.</li><li>Strong sense of safety, loss prevention, and total quality management.</li></ul><p></p></section>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Company Description: Join a hotel that is part of the Accor network, a group that brings together more than 5,500 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Here, we believe in you and what you bring to the table. Opportunities for development and growth are plentiful. Every project, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and also for our planet. Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: As an ambassador of elegance and the art of hospitality, the Guest Relations Supervisor will be the operational right-hand person to the Guest Relations Manager. During the pre-opening phase, they will orchestrate the implementation of Sofitel's luxury standards, ensuring the creation of refined guest journeys. From the opening onwards, they will lead and supervise the on-site team on a daily basis. Their ultimate goal is to instill a "tailor-made" culture into every interaction, transforming the stay of our guests and VIPs into a memorable, seamless, and highly personalized experience.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Responsibilities: Actively participate in the implementation of Sofitel's luxury standards and the drafting of SOPs (local procedures), incorporating a cultural touch. Contribute to the configuration of the PMS (Opera) to optimize the capture of guest preferences and the management of prestige amenity codes. Oversee the integration, coaching, and practical training of Guest Relations Agents (posture, luxury codes, brand welcome rituals). Embody and promote the Heartist culture on the ground by leading the team (daily briefings, monitoring of excellence in posture and grooming). Meticulously supervise the allocation of VIP rooms and coordinate with the Housekeeping and Food & Beverage departments to implement unique and high-end personalized experiences. To ensure a charismatic and continuous presence in the lobby, to personally welcome high-value clients, and to defuse complex situations with impeccable diplomacy and refinement.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 2-3 years' experience in Senior Guest Relations or Reception Supervisor roles within a 5-star or international luxury hotel. Pre-opening experience is a valuable asset. Fluency in English, French, and Arabic, both spoken and written. Excellent general knowledge and proficiency in Opera PMS software. Inspiring leadership, attention to detail, and natural elegance. You possess the sensitivity inherent to luxury that allows you to anticipate the unspoken desires of the most discerning guests.</font></font></p><p>We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel W</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong><font dir="auto" ><font dir="auto" >Role:</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >To prospect for new clients and develop a business portfolio.</font></font></li> <li><font dir="auto" ><font dir="auto" >Identify market opportunities and generate new contracts.</font></font></li> <li><font dir="auto" ><font dir="auto" >Promote the hotel's services (accommodation, catering, events, meetings, banquets, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in sales activities and promotional events.</font></font></li> <li><font dir="auto" ><font dir="auto" >Handles business correspondence and creates contracts and other related booking documents as needed.</font></font></li> <li><font dir="auto" ><font dir="auto" >Prepare business activity reports and sales tracking.</font></font></li> <li><font dir="auto" ><font dir="auto" >Analyze market trends and competition.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in the development of business strategies.</font></font></li> </ul> <p><br> </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Training in business, marketing, tourism or hospitality.</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Minimum 2-4 years experience in a similar position, ideally in the hotel industry.</font></font></li> <li><font dir="auto" ><font dir="auto" >Fluent in French and English.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good presentation and excellent communication.</font></font></li> <li><font dir="auto" ><font dir="auto" >Available for business trips and events.</font></font></li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong ><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Job Description</font></font></font></font></strong></p><p><font dir="auto" ><font dir="auto" >Receptionist (M/F)</font></font></p><p><font dir="auto" ><font dir="auto" >First impressions are always important! As a Receptionist, you will take care of our clients from their arrival until their departure, ensuring they have a memorable experience.</font></font></p><p><font dir="auto" ><font dir="auto" >What the establishment offers you:</font></font></p><p><font dir="auto" ><font dir="auto" >In a few words, highlight the benefits and advantages of working at your establishment.</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Accor employee card offering reduced rates</font></font></li><li><font dir="auto" ><font dir="auto" >Training plan delivered in our Academies</font></font></li><li><font dir="auto" ><font dir="auto" >The opportunity to develop your talents and flourish within your institution and across the world</font></font></li><li><font dir="auto" ><font dir="auto" >The ability to make a difference through our Ethics & Corporate Social Responsibility activities, such as Planet 21</font></font></li></ul><p><strong><font dir="auto" ><font dir="auto" >Your r the:</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Welcoming customers, handling check-in and check-out, preparing invoices and collecting payments while guaranteeing exceptional service</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Degree in hospitality, tourism, management or equivalent field.</font></font></li><li><font dir="auto" ><font dir="auto" >Prior experience in hotel reception preferred.</font></font></li><li><font dir="auto" ><font dir="auto" >Mastery of French and Ish; Arabic is an asset.</font></font></li><li><font dir="auto" ><font dir="auto" >Good command of computer tools and hotel management software.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent sense of hospitality and customer service.</font></font></li><li><font dir="auto" ><font dir="auto" >Good presentation and interpersonal skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to work in a team and under pressure.</font></font></li><li><font dir="auto" ><font dir="auto" >Availability to work irregular hours, weekends and holidays.</font></font></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Responsibilities:</strong></p>
<ul>
<li>Prospect for new clients and develop a commercial portfolio.</li>
<li>Identify market opportunities and generate new contracts.</li>
<li>Promote hotel services (accommodation, catering, events, meetings, banquets, etc.).</li>
<li>Participate in commercial actions and promotional events.</li>
<li>Handle commercial correspondence and create contracts and other related reservation documents, as needed.</li>
<li>Perform commercial activity reports and sales follow-up.</li>
<li>Analyze market trends and competition.</li>
<li>Participate in the development of commercial strategies.</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications:</strong></p>
<ul>
<li>Training in business, marketing, tourism or hotel management.</li>
<li>Minimum 2 to 4 years of experience in a similar position, ideally in the hotel industry.</li>
<li>Mastery of French and English.</li>
<li>Good presentation and excellent communication skills.</li>
<li>Availability for professional travel and events.</li>
</ul><p></p></section>
<p>Manage individual and group reservations via phone, email, and other channels. Record, modify, and cancel reservations in the hotel system. Verify availability, rates, sales conditions, and cancellation policies. Respond to customer inquiries and advise them on their choices. Ensure follow-up on reservations until the client's arrival. Coordinate with reception, sales, revenue management, and accommodation departments. Ensure the accuracy of entered information and adherence to procedures. Identify upselling opportunities: room categories, services, offers, etc. Manage special requests and contribute to customer satisfaction and loyalty. Ensure follow-up on files, payments, guarantees, and rate conditions. Participate in optimizing the hotel's occupancy rate and revenue.</p><p><strong>Desired Candidate Profile</strong></p><p>Training in hotel management, tourism, or a similar field. Good command of IT tools and ideally a hotel management software (OPERA PMS). Experience in the hotel sector required. Fluency in foreign languages (English, French).</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong><font dir="auto" ><font dir="auto" >Main Missions:</font></font></strong></p> <p><strong><font dir="auto" ><font dir="auto" >operational management</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Supervise all operations of the Accommodation Department.</font></font></li> <li><font dir="auto" ><font dir="auto" >To guarantee the quality of the reception, stay and departure of clients.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with service standards and operational procedures.</font></font></li> <li><font dir="auto" ><font dir="auto" >To ensure effective coordination between the different departments of the hotel.</font></font></li> <li><font dir="auto" ><font dir="auto" >Check the quality of rooms and public spaces.</font></font></li> <li><font dir="auto" ><font dir="auto" >Managing sensitive situations and customer complaints.</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Team Management</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Supervise the heads of the following departments: Front office, customer relations and Housekeeping.</font></font></li> <li><font dir="auto" ><font dir="auto" >Recruiting, training, supporting and evaluating employees.</font></font></li> <li><font dir="auto" ><font dir="auto" >Develop a service culture geared towards customer satisfaction.</font></font></li> <li><font dir="auto" ><font dir="auto" >Develop schedules and optimize team organization.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensuring the motivation and development of talent</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Administrative and financial management</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Prepare and monitor the department's budget</font></font></li> <li><font dir="auto" ><font dir="auto" >Controlling operating costs and optimizing profitability.</font></font></li> <li><font dir="auto" ><font dir="auto" >Analyze performance indicators (occupancy, customer satisfaction, productivity, costs).</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in the revenue management strategy in coordination with the teams concerned.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the monitoring of inventories and purchases related to accommodation operations.</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Customer satisfaction & quality</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >To guarantee a customer experience that meets brand standards.</font></font></li> <li><font dir="auto" ><font dir="auto" >Monitor customer satisfaction scores and implement action plans.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in quality audits and internal inspections.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with hygiene, safety and security standards.</font></font></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong><font dir="auto" ><font dir="auto" >Desired Profile</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Higher education in hospitality, tourism or management.</font></font></li> <li><font dir="auto" ><font dir="auto" >Over 10 years of experience in the hotel industry and a minimum of 4 years in a similar position.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent knowledge of hotel operations.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of hotel management tools and software.</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of the standards of international luxury hotel chains.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent command of French and English, any other language mastery would be an asset.</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Required skills</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Leadership and team management</font></font></li> <li><font dir="auto" ><font dir="auto" >Customer service orientation</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent organizational skills</font></font></li> <li><font dir="auto" ><font dir="auto" >Operational and financial management</font></font></li> <li><font dir="auto" ><font dir="auto" >Communication and diplomacy</font></font></li> <li><font dir="auto" ><font dir="auto" >Analytical and decision-making skills</font></font></li> <li><font dir="auto" ><font dir="auto" >Managing priorities and stress</font></font></li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong><font dir="auto" ><font dir="auto" >Main Missions:</font></font></strong></p>
<p><strong><font dir="auto" ><font dir="auto" >operational management</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Supervise the maintenance and cleanliness of rooms, corridors, public areas and back of house.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Ensure compliance with the hotel's quality standards and procedures.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Check the condition of the rooms and common areas daily.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Ensure proper coordination with Reception, Maintenance and other departments.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Ensure compliance with hygiene, safety and health standards.</font></font></li>
</ul>
<p><strong><font dir="auto" ><font dir="auto" >Team Management</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >To supervise, train and motivate the Housekeeping teams.</font></font></li>
<li><font dir="auto" ><font dir="auto" >develop work schedules according to the occupancy of the hotel.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Participate in the recruitment, integration and evaluation of staff.</font></font></li>
<li><font dir="auto" ><font dir="auto" >D. Develop skills and monitor employee performance.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Maintaining a good social climate and fostering team spirit.</font></font></li>
</ul>
<p><strong><font dir="auto" ><font dir="auto" >Administrative and financial management</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Manage stocks of linen, guest amenities and cleaning products.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Control department costs and optimize spending.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Monitor inventories and supplier orders.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Prepare activity reports and performance indicators.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Participate in the preparation and monitoring of the department's budget.</font></font></li>
</ul>
<p><strong><font dir="auto" ><font dir="auto" >Customer satisfaction & quality</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Guaranteeing an impeccable customer experience.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Effectively handle customer complaints related to Housekeeping.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Implement corrective actions and continuous improvement.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Participate in quality audits and ensure compliance with brand standards.</font></font></li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong><font dir="auto" ><font dir="auto" >Desired Profile</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Training in hospitality, tourism or hotel management.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Proven experience of more than 5 years in a similar position in luxury hotels.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Good knowledge of international hotel standards.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Mastery of cleaning techniques and hygiene standards.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Knowledge of hotel management software.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Proficiency in French is required; any other language proficiency would be an asset.</font></font></li>
</ul>
<p><strong><font dir="auto" ><font dir="auto" >Required skills</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Leadership and team management</font></font></li>
<li><font dir="auto" ><font dir="auto" >Sense of organization and thoroughness</font></font></li>
<li><font dir="auto" ><font dir="auto" >Excellent communication</font></font></li>
<li><font dir="auto" ><font dir="auto" >Priority management</font></font></li>
<li><font dir="auto" ><font dir="auto" >Attention to detail and quality</font></font></li>
<li><font dir="auto" ><font dir="auto" >Reactivity and ability to work under pressure</font></font></li>
<li><font dir="auto" ><font dir="auto" >Customer satisfaction orientation</font></font></li>
</ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.<br>Skills and Knowledge<br>• <br>Customer and Personal Service<br>- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.<br>• <br>Management of Financial Resources<br>- Determining how money will be spent to get the work done, and accounting for these expenditures.<br>• <br>Administration and Management -<br>Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.<br>• <br>Applied Business Knowledge<br>- Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.<br>• <br>Management of Material Resources<br>- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.<br>CORE WORK ACTIVITIES<br>Developing and Maintaining Food and Beverage/Culinary Goals<br>• Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.<br>• Reviews financial reports and statements to determine how Food and Beverage is performing against budget.<br>• Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.<br>• Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance.<br>• Establishes challenging, realistic and obtainable goals to guide operation and performance.<br>• Strives to improve service performance.<br>Developing and Maintaining Budgets<br>• Develops and manages Food and Beverage budget.<br>• Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.<br>• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.<br>• Focuses on maintaining profit margins without compromising guest or employee satisfaction.<br>Leading Food and Beverage/Culinary Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.<br>• Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.<br>• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).<br>• Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team.<br>• Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.<br>• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<br>• Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Empowers employees to provide excellent guest service.<br>• Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.<br>• Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.<br>Managing and Conducting Human Resource Activities<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).<br>• Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.<br>• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.<br>• Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.<br>• Brings issues to the attention of Human Resources as necessary.<br>• Ensures employees are treated fairly and equitably.<br>• Coaches team by providing specific feedback to improve performance.<br>Additional Responsibilities<br>• Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.<br>• Order and purchase equipment and supplies.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The Rooms Division Manager is responsible for the management and coordination of all hotel accommodation-related operations, primarily including Reception, Housekeeping, and Guest Services.</font></font></p> <p><font dir="auto" ><font dir="auto" >He/She ensures a luxury customer experience, optimizes the department's operational and financial performance, while ensuring compliance with hotel and brand standards.</font></font></p> <p><strong><font dir="auto" ><font dir="auto" >Main Missions:</font></font></strong></p> <p><strong><font dir="auto" ><font dir="auto" >operational management</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Supervise all operations of the Accommodation Department.</font></font></li> <li><font dir="auto" ><font dir="auto" >To guarantee the quality of the reception, stay and departure of clients.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with service standards and operational procedures.</font></font></li> <li><font dir="auto" ><font dir="auto" >To ensure effective coordination between the different departments of the hotel.</font></font></li> <li><font dir="auto" ><font dir="auto" >Check the quality of rooms and public spaces.</font></font></li> <li><font dir="auto" ><font dir="auto" >Managing sensitive situations and customer complaints.</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Team Management</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Supervise the heads of the following departments: Front office, customer relations and Housekeeping. </font></font></li> <li><font dir="auto" ><font dir="auto" >Recruiting, training, supporting and evaluating employees.</font></font></li> <li><font dir="auto" ><font dir="auto" >Develop a service culture geared towards customer satisfaction.</font></font></li> <li><font dir="auto" ><font dir="auto" >Develop schedules and optimize team organization.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensuring the motivation and development of talent</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Administrative and financial management</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Develop and monitor the department's budget</font></font></li> <li><font dir="auto" ><font dir="auto" >Controlling operating costs and optimizing profitability.</font></font></li> <li><font dir="auto" ><font dir="auto" >Analyze performance indicators (occupancy, customer satisfaction, productivity, costs).</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in the revenue management strategy in coordination with the teams concerned.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the monitoring of inventories and purchases related to accommodation operations.</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Customer satisfaction & quality</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >To guarantee a customer experience that meets brand standards.</font></font></li> <li><font dir="auto" ><font dir="auto" >Monitor customer satisfaction scores and implement action plans.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in quality audits and internal inspections.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with hygiene, safety and security standards.</font></font></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong><font dir="auto" ><font dir="auto" >Desired Profile</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Higher education in hospitality, tourism or management.</font></font></li> <li><font dir="auto" ><font dir="auto" >Over 10 years of experience in the hotel industry and a minimum of 4 years in a similar position.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent knowledge of hotel operations.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of hotel management tools and software.</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of the standards of international luxury hotel chains.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent command of French and English, any other language mastery would be an asset.</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Required skills</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Leadership and team management</font></font></li> <li><font dir="auto" ><font dir="auto" >Customer service orientation</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent organizational skills</font></font></li> <li><font dir="auto" ><font dir="auto" >Operational and financial management</font></font></li> <li><font dir="auto" ><font dir="auto" >Communication and diplomacy</font></font></li> <li><font dir="auto" ><font dir="auto" >Analytical and decision-making skills</font></font></li> <li><font dir="auto" ><font dir="auto" >Managing priorities and stress</font></font></li> </ul><p></p></section>
<p>Welcome and direct visitors. Respond to phone calls and emails. Manage reservations and appointments. Ensure administrative follow-up of files. Process incoming and outgoing mail. Maintain the company's good image.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Training: Baccalaureate, Bac+2 in Secretariat, Hotel Management, Tourism or equivalent.</li><li>Experience: Minimum 1 year in a similar position.</li></ul>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">They must ensure impeccable customer service and reception for guests from arrival to departure, oversee all reception operations, and lead the implementation of the Front Office department during the hotel's pre-opening phase. Main Responsibilities: Participate in the recruitment and training of the reception, concierge, and switchboard teams. Implement Front Office Standard Operating Procedures (check-in/check-out, complaints management, Sofitel loyalty program). Prepare emergency and security procedures applicable to the reception area. Supervise guest arrival, check-in, and check-out operations. Guarantee personalized service in accordance with Sofitel standards. Manage guest complaints and ensure follow-up until complete resolution. Optimize occupancy rates in coordination with Reservations and Revenue Management. Develop team schedules and ensure 24/7 coverage. Monitor performance indicators (customer satisfaction, upselling, waiting times). Supervise and evaluate reception teams. Manage the cash register, invoicing, and internal control procedures.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Degree in hospitality, tourism, or hotel management, or equivalent. Proven experience (minimum 5 years) in Front Office, ideally in a luxury hotel. Experience in pre-opening hotel operations is highly valued. Fluency in French and Arabic; fluent English is essential. Proficiency in PMS systems (Opera), reservation and billing tools. Knowledge of luxury service standards and hotel security procedures. Excellent interpersonal skills, leadership, diplomacy, and composure. Responsiveness and ability to work under pressure, particularly in the context of a hotel opening.</font></font></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Greet guests upon arrival and departure. Manage reservations and information requests. Process check-in and check-out procedures. Answer phone calls and emails. Provide information about hotel services. Handle administrative tasks related to reception.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training or experience in hospitality, tourism or reception. Good command of French and English. Good presentation and customer service skills.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Server</font></font></font></font></p><p><font dir="auto" ><font dir="auto" ><b><br></b></font></font></p><p><font dir="auto" ><font dir="auto" ><br></font></font></p><p><font dir="auto" ><font dir="auto" >Greet and seat customers, take orders and serve, maintain the cleanliness of the dining area, and ensure good customer relations.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >2-5 years of experience in the hotel/restaurant industry. Good presentation, customer service skills, and a dynamic personality. If you match this profile, please send your CV by clicking on the "Apply" tab.</font></font></p><p></p></section>