SQL Jobs in Algeria
17 Jobs Found
<p><font dir="auto" ><font dir="auto" >Ensure the installation, configuration, and maintenance of the IT infrastructure (workstations, servers, peripherals). Guarantee the availability, security, and performance of IT systems and networks. Manage technical support interventions for users (diagnosis, troubleshooting, assistance). Participate in the administration of databases and business applications. Follow and implement data backup and recovery procedures.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Proficiency in operating systems (Windows, Linux, etc.). Strong knowledge of computer networks (TCP/IP, LAN, WAN, VPN). Skills in database management (MySQL, Oracle, SQL Server). Knowledge of virtualization tools (VMware, Hyper-V). Proficiency in office software and industry-specific applications. If you match this profile, please send your CV by clicking on the "Apply" tab. Algiers, Bab El Oued</font></font></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa . It is backed (~ $200M in funding ) by VCs from Silicon Valley, Europe and other parts of the world. We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. Helping usher the continent into a digital economy era. We re not just about serving people - we re about creating a marketplace to bring people what they need while infusing social values.</p><p>ABOUT THE ROLE</p><p>We are seeking a highly skilled and experienced DevOps Engineer to join our Cloud Operations squad. The ideal candidate will have a strong background in building high-performance, scalable, mission-critical, and secure systems in the cloud to scale our infrastructure further with efficient tools such as Kubernetes and Terraform. You will drive the evolution of major parts of our growing platform, serving millions of customers across multiple countries. You will be joining our amazing and diverse team, learning and helping others to learn something new every day.</p><p>Key Responsabilities</p><ul><li>Build and maintain scalable, cost-effective, and reliable systems with technologies such as Kubernetes in GCP cloud environment</li><li>Improve our CI/CD process and increase the level of automation at Yassir in order to increase our efficiency</li><li>Play a key role in handling incidents, and support engineering teams with their infrastructure needs</li><li>Develop infrastructure as code as required</li><li>Introduce processes, documentation, best practices, and tools that would help our engineering teams be more productive</li><li>Automate deployment and scaling processes to minimize downtime.</li><li>Continuously improve infrastructure and processes to increase efficiency and reduce costs.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>At least 8+ years of experience in a similar role building and maintaining large-scale, distributed infrastructure environments in the cloud</li><li>Strong experience with Linux administration and scripting languages (Bash, Python, TypeScript, etc)</li><li>Proven Experience working with Containers and Container Orchestration technologies such as Docker, Kubernetes</li><li>Proven Experience with configuration management tools such as Terraform, CDK for Terraform, Pulumi</li><li>Proven Experience working with cloud infrastructure and services (GCP, AWS, Azure) with at least 1 year of experience building and maintaining services in GCP</li><li>Previous experience with CI/CD processes</li><li>Previous experience with Node.JS or Python</li><li>Strong understanding of network protocols and security best practices.</li><li>Familiar with relational and non-relational database models (MySQL, PostgreSQL, MongoDB, and Redis)</li><li>Experience with ElasticSearch, LogStash, and Kibana is a plus</li><li>Experience with Prometheus and Grafana is a plus.</li><li>Outstanding written & verbal communication skills</li><li>Demonstrated ability to prioritize, self-start, contribute under pressure, and meet tight deadlines</li><li>Highly organized, creative, and critical thinker</li><li>Strong problem-solving and analytical skills</li><li>Comfortable working in an entrepreneurial environment</li><li>Organized and obsessive about details</li><li>Hard-working, passionate, and looking to embrace the challenge</li><li>Bachelor's Degree in Computer Science or related field.</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<b><span>Yassir</span></b><span> is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in </span><b><span>45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa</span></b><span>. It is backed (~</span><b><span>$200M in funding</span></b><span>) by VCs from Silicon Valley, Europe and other parts of the world. </span><br><span>We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. </span><br><span>Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.</span><br><br><span>ABOUT THE ROLE</span><br> <span>We are seeking a highly skilled and experienced DevOps Engineer to join our Cloud Operations squad. The ideal candidate will have a strong background in building high-performance, scalable, mission-critical, and secure systems in the cloud to scale our infrastructure further with efficient tools such as Kubernetes and Terraform. You will drive the evolution of major parts of our growing platform, serving millions of customers across multiple countries. You will be joining our amazing and diverse team, learning and helping others to learn something new every day.</span><br> <br><br><p><b>Key Responsabilities </b></p><br><ul>
<li>Build and maintain scalable, cost-effective, and reliable systems with technologies such as Kubernetes in GCP cloud environment</li>
<li>Improve our CI/CD process and increase the level of automation at Yassir in order to increase our efficiency</li>
<li>Play a key role in handling incidents, and support engineering teams with their infrastructure needs</li>
<li>Develop infrastructure as code as required</li>
<li>Introduce processes, documentation, best practices, and tools that would help our engineering teams be more productive</li>
<li>Automate deployment and scaling processes to minimize downtime.</li>
<li>Continuously improve infrastructure and processes to increase efficiency and reduce costs.<br></li>
</ul><br><p><b>Key Requirements </b></p><br><strong><u>Technical Skills :</u></strong><br>
At least 8+ years of experience in a similar role building and maintaining large-scale, distributed infrastructure environments in the cloud
Strong experience with Linux administration and scripting languages (Bash, Python, TypeScript, etc)
Proven Experience working with Containers and Container Orchestration technologies such as Docker, Kubernetes
Proven Experience with configuration management tools such as Terraform, CDK for Terraform, Pulumi
Proven Experience working with cloud infrastructure and services (GCP, AWS, Azure) with at least 1 year of experience building and maintaining services in GCP
Previous experience with CI/CD processes
Previous experience with Node.JS or Python
Strong understanding of network protocols and security best practices.
Familiar with relational and non-relational database models (MySQL, PostgreSQL, MongoDB, and Redis)
Experience with ElasticSearch, LogStash, and Kibana is a plus
Experience with Prometheus and Grafana is a plus. <u><strong>Other key skills and traits :</strong></u><br>
Outstanding written & verbal communication skills
Demonstrated ability to prioritize, self-start, contribute under pressure, and meet tight deadlines
Highly organized, creative, and critical thinker
Strong problem-solving and analytical skills
Comfortable working in an entrepreneurial environment
Organized and obsessive about details
Hard-working, passionate, and looking to embrace the challenge
Bachelor's Degree in Computer Science or related field.
<br><br><p><b>Why You Should Join Yassir </b></p><br><ul>
<li>Join one of the fastest-growing tech companies in North Africa</li>
<li>Have a lasting impact on our company's culture</li>
<li>Make a real impact on the world by helping us bring affordable financial and on-demand services to millions of Africans</li>
<li>Work on some really hard technical challenges from identity infrastructure for Africans, digital payment networks to complex mapping and routing systems across the continent.</li>
<li>We are the first Algerian startup to go through Y Combinator program and we’re backed by top investors including Unpopular Ventures, Rebel Fund and DainTree.VC<br></li>
</ul><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Zippd Zippd is in an exciting phase of rapid growth.<br> As we scale our operations and technology, we are expanding our engineering team to build the next generation of our platform.<br> We are looking for a highly capable Senior Laravel Developer to step in and take full ownership of our backend infrastructure.<br> You will not just be writing code; you will be driving the architecture, making critical technical decisions, and leading the implementation of our backend capabilities from the ground up.<br> The Mission You will be architecting high-performance, scalable backend systems designed to solve high-impact, real-world challenges across our logistics network.<br> Expect to tackle complex problems involving high-traffic transaction systems, deep database optimization, robust API development, and seamless third-party integrations to power our core operations.<br> The Role We are looking for a Laravel engineer who treats PHP as a scalable backend engine, not a scripting language.<br> You will take complete ownership of designing and deploying sophisticated, clean-architecture backend systems that drive real value for the business.<br> Core Stack Framework: Laravel (latest versions) Database & ORM: Eloquent ORM optimization and MySQL performance tuning Testing: TDD (PHPUnit / Pest) Infrastructure: Redis / Queue systems API Integrations: Designing, building, and consuming third-party API integrations (REST, JSON, webhooks) Frontend Integration: Inertia.<br>js or Livewire Preferred Edge Architecture: Deep understanding of Clean Architecture, SOLID principles, and the Repository pattern.<br> Scale: Proven history of building and maintaining high-traffic production systems.<br> Requirements Experience: 5+ years of heavy Laravel development experience.<br> API Development: 6-7+ years of hands-on API development experience.<br> You must have deep, demonstrable experience designing, building, securing, and maintaining production APIs, this is a core requirement for the role.<br> Third-Party Integrations: Proven experience integrating with external APIs, handling authentication, webhooks, error handling, and data consistency across systems.<br> Scale Management: Direct experience managing complex, high-traffic applications.<br> Database Mastery: Strong SQL indexing and performance tuning skills.<br> Leadership: Architectural oversight capability and a proven track record of mentoring other developers.<br> Communication: Excellent and fluent English speaking skills are absolutely essential.<br> This is a fully remote role, so you must be able to communicate clearly and confidently, explaining complex technical logic to both product teams and non-technical stakeholders.<br> Working Model: This is a 100% remote position.<br> You must be comfortable working independently, collaborating effectively across video calls, and staying aligned with product and DevOps teams remotely.<br> Compensation Salary: Competitive and negotiable based on experience.<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Missions</b></p><p><font dir="auto" ><font dir="auto" >Design and develop custom modules for Odoo based on user needs.</font></font></p><p><font dir="auto" ><font dir="auto" >Participate in the development of technical and functional specifications.</font></font></p><p><font dir="auto" ><font dir="auto" >Integrate Odoo modules with other third-party systems and services.</font></font></p><p><font dir="auto" ><font dir="auto" >Optimize module performance to ensure a smooth and responsive user experience…</font></font></p><p><font dir="auto" ><font dir="auto" >Write clean, modular, and well-documented code.</font></font></p><p><font dir="auto" ><font dir="auto" >Conduct code reviews to ensure quality and adherence to best practices.</font></font></p><p><font dir="auto" ><font dir="auto" >Implement unit, integration and functional tests to ensure application reliability.</font></font></p><p><font dir="auto" ><font dir="auto" >Ensure application security by adhering to standards and best practices in web development.</font></font></p><p><font dir="auto" ><font dir="auto" >Collaborating closely with design, product and DevOps teams to define features and user interfaces.</font></font></p><p><font dir="auto" ><font dir="auto" >Participate in sprint planning meetings and brainstorming sessions.</font></font></p><p><font dir="auto" ><font dir="auto" >Provide technical support and resolve complex problems encountered by users.</font></font></p><p><font dir="auto" ><font dir="auto" >Document the configurations and procedures.</font></font></p><p><font dir="auto" ><font dir="auto" >Prerequisites</font></font></p><p><font dir="auto" ><font dir="auto" >Proficiency in the Python programming language.</font></font></p><p><font dir="auto" ><font dir="auto" >Experience with the development and customization of Odoo modules.</font></font></p><p><font dir="auto" ><font dir="auto" >Knowledge of PostgreSQL databases.</font></font></p><p><font dir="auto" ><font dir="auto" >Skills in version control (e.g., Git).</font></font></p><p><font dir="auto" ><font dir="auto" >Experience with Agile project management tools (e.g., Jira, Trello).</font></font></p><p><font dir="auto" ><font dir="auto" >Analytical and synthesis skills, ability to proactively solve problems.</font></font></p><p><font dir="auto" ><font dir="auto" >Strong communication skills, ability to work in a team.</font></font></p><p><font dir="auto" ><font dir="auto" >Degree (minimum bac + 3) in computer science, software development or related field.</font></font></p><p><font dir="auto" ><font dir="auto" >At least 3 years of experience in development with Odoo.</font></font></p><p><font dir="auto" ><font dir="auto" >Knowledge of application security principles.</font></font></p><p><font dir="auto" ><font dir="auto" >Workplace</font></font></p><p><font dir="auto" ><font dir="auto" >Ouled Fayet</font></font></p><p><br></p><p><font dir="auto" ><font dir="auto" >Job Benefits</font></font></p><p><font dir="auto" ><font dir="auto" >Pleasant working environment.</font></font></p><p><font dir="auto" ><font dir="auto" >Attractive salary.</font></font></p><p><font dir="auto" ><font dir="auto" >Opportunity for rapid advancement.</font></font></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Install, configure, and maintain computer equipment. Provide technical support to users. Diagnose and resolve hardware and software incidents. Perform preventive and corrective maintenance. Track interventions and report anomalies.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Senior Technician responsible for the maintenance and support of IT equipment. Experience or knowledge in workstation (PC) maintenance. Proficiency in diagnostic and troubleshooting operations for IT equipment (workstations, printers, scanners). Ability to install, configure, and maintain user equipment. Ability to assist users and manage first-level incidents. Customer service oriented, responsive, and able to work in the field. Senior Technician with a night shift profile to handle end-of-day processing tasks. Basic knowledge of computer systems (Windows/Linux) and networks. Basic knowledge of system administration and maintenance (installation, updates, monitoring). Basic knowledge of databases (SQL Server, Oracle, or equivalent): operation, backup, restoration, and performance monitoring. Ability to follow technical procedures, diagnose incidents, and escalate them. Strong organizational skills, attention to detail, and ability to work in a team.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking a motivated Entry-Level Data and Infrastructure Engineer to join our team in Algeria. This role focuses on two main areas: managing and transforming data from multiple sources into structured formats for analysis, and designing, supporting, and maintaining cloud computing environments. This is an exciting opportunity to gain hands-on experience with cloud technologies, data infrastructure, and digital solutions.</p><p><strong>Key Responsibilities</strong></p><p><strong>Data Management:</strong></p><ul><li>Organize, collect, process, and store data from multiple sources</li><li>Transform raw, unstructured data into usable formats for analysis</li><li>Perform data mapping and quality control across one or more data sources</li><li>Assemble large, complex datasets meeting business requirements</li><li>Support data loading, migration, and retrieval tasks</li><li>Advise on data governance, policies, roles, and dataflow</li><li>Assess company data and infrastructure environments and propose improvements</li><li>Work with stakeholders including data, design, product, and executive teams to resolve data-related technical issues</li></ul><p><strong>Infrastructure & Cloud Support:</strong></p><ul><li>Design, plan, manage, maintain, and support cloud computing environments (AWS, Azure, Google Cloud)</li><li>Collaborate with engineering teams to ensure digital applications run efficiently on cloud infrastructure</li><li>Deploy applications using container technologies such as Docker and Kubernetes</li><li>Maintain existing databases (SQL, NoSQL, Postgres) and related infrastructure</li><li>Debug technical issues in complex stacks involving virtualization, containers, and microservices</li><li>Use API knowledge to design RESTful services and integrate them with existing data providers</li><li>Operate, develop, test, and implement infrastructure systems and hardware with automation in mind</li><li>Install and configure IoT Agora solutions, including network setup and SDK implementation</li><li>Support on-premises applications, including licensing, installation, and configuration</li><li>Maintain accurate and up-to-date documentation on all activities</li><li>Participate in out-of-office on-call rotations as required</li><li>Gain experience with OpenStack, Linux/UNIX, Rackspace, Docker, and Microsoft Azure</li><li>Work with OSDU community code and Schlumberger Enterprise Data Management (EDM) workflows</li></ul><p><strong>What We Offer</strong></p><ul><li>Hands-on experience with cloud computing, data infrastructure, and digital applications</li><li>Mentoring from experienced engineers and IT specialists</li><li>Exposure to real-world projects and customer-facing tasks</li><li>Career development opportunities in data engineering and cloud technologies</li><li>Collaborative and supportive work environment</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications & Experience</strong></p><ul><li>Engineering degree in Computer Science, Information Technology, Data Engineering, Cloud Computing, or related field</li><li>Basic understanding of cloud platforms (AWS, Azure, GCP), virtualization, containers, and data management</li><li>Familiarity with SQL, NoSQL, Docker, Kubernetes, and Linux/UNIX environments is a plus</li><li>Analytical, problem-solving, and organizational skills</li><li>Good communication and teamwork abilities</li><li>Motivation to learn and grow in data and infrastructure engineering</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Responsibilities</p><ul><li>Collaborate with marketing teams to analyze marketing performance metrics, including attribution, audience targeting effectiveness, campaign ROI, and user engagement metrics.</li><li>Utilize data analysis skills, along with a deep understanding of marketing principles, to identify opportunities for improving marketing strategies and tactics.</li><li>Work cross-functionally with Product, Engineering, Research, and other teams to integrate marketing data into overall business strategy and product development processes.</li><li>Serve as a data ambassador, promoting a data-driven marketing culture within the organization.</li><li>Influence marketing strategy and execution by providing data-driven insights and recommendations to key stakeholders.</li><li>Partner with Engineering to ensure the collection of relevant data for informed decision-making and optimization of marketing efforts.</li><li>Develop and implement hypotheses for optimizing marketing performance, employing rigorous analytical approaches and methodologies.</li><li>Communicate insights and recommendations effectively through data-driven storytelling, influencing stakeholders to make data-informed decisions.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Mathematics, Statistics, a relevant technical field, or equivalent practical experience.</li><li>A minimum experience of 5 years in analytics in an app marketing environment, including a track record of leveraging attribution tools and analytics to define marketing strategies and of defining tracking plans for marketing campaigns.</li><li>Experience with data querying languages (e.g. SQL), scripting languages (e.g. Python), and/or statistical/mathematical software (e.g. R)</li><li>Language skills : French and English (fluent) , Arabic is an advantage</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>In 2026, writing code is no longer the primary bottleneck; managing its complexity and ensuring- its reliability is. We are building a highly resilient software ecosystem with a very lean internal team.<br>To achieve massive scale without the overhead of a large internal engineering department, we rely heavily on an AI-first development paradigm and external development partners (currently a specialized advertising tech agency, with plans to integrate ad-hoc remote talent).<br>We operate on a philosophy inspired by the best large-scale Open Source projects. This does not mean our code is public, but rather that we adopt their governance: asynchronous communication, exhaustive written documentation, explicit rules, and uncompromising quality<br>gates.</p><br>
<p>This is the only way to seamlessly integrate remote humans and AI agents without creating technical debt.</p><br>
<p><span><strong>The Role</strong></span></p><br>
<p><br>While you possess deep, highly advanced technical capabilities and can dive into the codebase when critical, this role is not about typing code all day. You will operate with a scope closer to a VP of Engineering. Your primary objective is to guarantee the quality, reliability, and predictability of the software evolution (Outcomes over Outputs).<br>You will architect the systems, define the tasks, orchestrate the execution by AI and external developers, and act as the ultimate gatekeeper for quality.<br>1. Delivery Orchestration & External Team Management<br>● Agency & Remote Coordination: You will manage the technical delivery of an external dev agency (specialized in ad-tech) and structure the project to allow the frictionless onboarding of sporadic, ad-hoc freelance talent in the future.<br>● Flawless Specification: Translate business needs into highly explicit, self-sufficient technical issues. Your specifications must be clear enough that an external developer or an AI agent can execute them without needing a synchronous meeting.<br>● System Architecture & Evolution: Oversee the high-level architecture across our stack (GCP, Rust, React, Postgres, Stream processing). You are the guarantor of scalability and system integrity. Your direct manager will retain responsibility for strategy, guidance, architecture design and high-level technical decisions.<br>2. The AI-First Paradigm<br>● AI as the Primary Coder: We expect AI to write the majority of the code. You must be 100% proficient in this new development lifecycle. You are the editor; the AI is the writer.<br>● Agentic Workflows: We are preparing setups utilizing advanced conversational and agentic CLI tools (e.g., Claude Code, custom tools/skills). You will drive the adoption and structuring of these workflows.<br>● CI/CD Innovation: While AI is heavily used in code generation, integrating AI into our CI/CD pipelines (for automated reviews, security checks, etc.) is an open frontier.</p><br>
<p>We expect you to study and propose implementations to automate our quality gates further.<br>3. Strict Governance & Quality Gates<br>● Open Source Governance Model: You will enforce a rigid, predictable workflow. Everything must be documented. If it is not written down, it does not exist.<br>● Documentation as a Gateway: Maintain rigorous Architecture Decision Records (ADRs). You can leverage AI to write the documentation, but you are responsible for 100% human validation before it becomes the single source of truth.<br>● Uncompromising Code Reviews: Enforce strict quality gates at every passage point.<br>You ensure that whether the code was written by a senior agency developer or an LLM, it meets our exacting standards for performance, security, and maintainability.</p><br>
<p><span><strong>The Tech Stack</strong></span></p><br>
<p><br>● Languages & Frameworks: Rust (Core/Backend), React (Frontend)<br>● Data & Processing: PostgreSQL, Stream Processing, Advanced Analytics<br>● Infrastructure: Google Cloud Platform (GCP)</p><br>
<p><span><strong>Profile & Requirements</strong></span></p><br>
<br>We are looking for a highly autonomous, systems-oriented engineering leader who thrives in a fast-paced, high-quality, lean environment. This role is not suited for individuals who primarily enjoy hands-on coding within a large internal team structure.<br>
<br><span><strong>Essential Experience</strong></span><br>
<br>● Senior Engineering Leadership: 7+ years of progressive experience in software development, with at least 3 years in a lead or principal role managing system architecture and delivery of complex, highly available, and scalable systems.<br>● Architecture & Systems Design: Proven experience in designing, deploying, and maintaining cloud-native applications on a major cloud provider (GCP experience preferred).<br>
●Deep understanding of distributed systems, concurrency, and performance optimization.<br>● Rust Proficiency: Hands-on experience with Rust in a production environment or open-source project is a strong advantage. Alternatively, exceptional depth in a similar compiled systems language (e.g., Go, C++) combined with a strong willingness to master Rust immediately.<br>● External Orchestration: Demonstrated ability to manage and lead technical delivery<br>across external teams (agencies, freelancers, contractors) while maintaining<br>accountability and quality control.<br>● Governance & Documentation: A strong belief in and history of enforcing rigorous engineering practices, including comprehensive documentation (ADRs, RFCs) and disciplined code review processes.<br>
<br><span><strong>Core Competencies & Mindset</strong></span><br>
<br>● Technical Orchestration: The ability to decompose ambiguous business goals into<br>ultra-clear, executable technical specifications for non-internal teams and AI agents.<br>● AI Development Lifecycle: Deep comfort and proficiency in integrating advanced LLMs<br>and agentic tools into the development workflow (e.g., prompt engineering for code<br>generation, validating AI-produced code).<br>● Uncompromising Quality: A maniacal focus on the non-functional requirements:security, performance, reliability, and maintainability. Must be the ultimate gatekeeper for<br>quality.<br> ● Remote & Asynchronous Communication: Exceptional written communication skills are mandatory. <br>
● Must be able to operate effectively in a globally distributed,<br>asynchronous environment (Paris timezone +/- 3h).<br>
<br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>You will be responsible for delivering and tuning next-generation radio network automation solutions. This role requires a blend of deep technical expertise and strong stakeholder management to ensure project goals align with both company direction and customer expectations.</p>
<p><strong>Key Responsibilities:</strong></p>
<ul>
<li>Deploy and tune automated optimization solutions based on operator requirements to maximize product value.</li>
<li>Act as the primary technical point of contact, managing stakeholder expectations and ensuring project alignment.</li>
<li>Lead technical meetings, monitor network KPIs, prepare feature activation reports, and perform acceptance tests.</li>
<li>Conduct product demos, training sessions, and workshops for both project delivery and pre-sales activities.</li>
<li>Provide support for active customers and relay critical technical feedback to our product and development teams.</li>
<li>Work effectively in agile environments to ensure continuous evolution and delivery of automation tools.</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Required Qualifications:</strong></p>
<ul>
<li>5+ years of hands-on experience in RAN Optimization (2G/3G/4G/5G).</li>
<li>Deep knowledge of at least one major vendor (Ericsson, Huawei, or ZTE).</li>
<li>A versatile, quick learner who can easily adapt to new technologies and automated tools.</li>
<li>Excellent customer-facing skills with the ability to manage complex stakeholder relationships.</li>
<li>Proven ability to work in agile environments and manage expectations based on project goals.</li>
<li>Degree in Electrical/Electronic Engineering or Telecommunications Engineering.</li>
<li>Proficient in English (written and spoken).</li>
<li>Eligible to work in Algeria</li>
</ul>
<p><strong>Preferred Skills:</strong></p>
<ul>
<li>Prior experience with SON (Self-Organizing Networks) or RAN feature and parameter trials.</li>
<li>Familiarity with IT/Software systems and SQL knowledge.</li>
<li>Prior experience with Algerian operators is a plus.</li>
</ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking a visionary Analytics Manager to lead and expand our analytics capabilities. This pivotal role will oversee a dynamic team of business intelligence specialists and data analysts who are responsible for delivering actionable insights across Yassir's ecosystem. You will be a key player in shaping Yassir's data-driven strategy, enabling business growth, improving operational efficiency, and enhancing customer satisfaction across our ride-hailing, food delivery, and financial services verticals.</p><p>Key Responsibilities:</p><ul><li>Strategic Leadership: Develop and implement Yassir's analytics strategy, ensuring alignment with business objectives across diverse markets. Build and scale a robust analytics framework to support strategic decision-making across product, operations, marketing, and finance.</li><li>Team Development and Management: Lead, mentor, and inspire a team of data analysts and BI professionals, fostering a culture of collaboration and innovation. Ensure professional development and alignment of team goals with Yassir's mission and business priorities. Establish best practices for data governance, reporting, and visualization.</li><li>Insights and Decision Support: Collaborate with leadership and functional teams to translate business challenges into analytics-driven solutions. Oversee the creation of dashboards, KPIs, and ad hoc analyses to support product optimization, operational excellence, and customer retention. Drive the adoption of self-service analytics tools to democratize data access and empower stakeholders across the organization.</li><li>Operational Excellence: Partner with data engineering to ensure the quality, integrity, and scalability of Yassir's data infrastructure. Manage and prioritize analytics initiatives, ensuring timely delivery and measurable impact.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>What We're Looking For:</strong></p><ul><li><strong>Experience:</strong> 8+ years in analytics, business intelligence, or similar roles, with at least 3 years managing teams. Experience scaling analytics functions in fast-paced, high-growth environments, ideally within tech or platform businesses.</li><li><strong>Technical Expertise:</strong> Proficiency in analytics tools (e.g., SQL, Tableau, Looker, or Power BI). Familiarity with data warehousing solutions (e.g., Snowflake, BigQuery) and ETL processes. Strong analytical skills and a proven ability to convert data into actionable insights.</li><li><strong>Leadership and Collaboration:</strong> Exceptional communication and stakeholder management skills to align technical teams and business leaders. Experience leading multicultural teams across diverse geographies. Proven track record of hiring, retaining and growing top talent in various data-related disciplines</li><li><strong>Education:</strong> Master's degree in computer science, Statistics, Economics, or related fields; advanced degrees are a plus.</li><li><strong>Nice-to-Have:</strong> Proficiency working in French. Experience in ride-hailing, food delivery, or fintech industries. Knowledge of advanced analytics techniques, including machine learning or predictive modeling. Experience working in the geographies where Yassir operates.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Yassir is seeking a highly skilled and motivated Data Analyst, of junior / mid / senior level, to join our Data Analytics team and contribute with shaping the business s decision making and product offering on Financial Services in making it more data and insights driven. As a Data Analyst (FinTech), you will play a crucial role in analyzing data, helping us prioritize, assess, develop financial product features for our millions of users across Africa. Your expertise in both data processing, robust statistical analysis, insights derivation, hypothesis formulation and data visualization will be essential in driving our solutions and providing value to Yassir. This is a very exciting opportunity, tackling some of Yassir s most critical problems.</p><p>The Data Analytics team is part of Yassir s central Data & AI domain, which is responsible for all data related activities in the organization - from Data Engineering, Data Platform management and Data Analytics all the way to AI solutions and MLOps infrastructure development. We are a global team of Data and AI / ML experts, encompassing diverse backgrounds and skills. We strive to provide top-quality Analytics and BI insights to the business, being a proactive partner to our stakeholders, and ultimately to build a mature Data Culture supported by widespread data fluency, responsible and democratized data access, data-driven decision making and automation. We push the envelope of what s feasible, we challenge each other, we support each other, and we take great pride in our work. Most of all we are value-driven to create impact from our data solutions. If you have an inherent curiosity about the fields Data and AI, a relevant background and an internal zeal and drive to contribute, please come join us!</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>2-5 years of experience in Product Analytics, Business Analytics, Data Analytics, or a related analytical role.</li><li>Strong SQL skills and practical experience working with large-scale customer and transaction datasets.</li><li>Proficiency in Python for data analysis, statistical modeling, and data visualization.</li><li>Experience working with digital products, preferably within Fintech, Payments, Wallets, Banking, Lending, or Financial Services.</li><li>Solid understanding of statistics, hypothesis testing, experimentation, and data-driven decision-making.</li><li>Experience building dashboards and reports using BI tools such as Looker Studio, Looker, Tableau, or Power BI.</li><li>Ability to translate business questions into analytical approaches and communicate insights effectively to stakeholders.</li><li>Familiarity with cloud-based data platforms, preferably Google Cloud Platform (GCP) and BigQuery.</li><li>Strong problem-solving, analytical thinking, and attention to detail.</li><li>Excellent written and verbal communication skills in English.</li></ul><p><strong>Nice to have</strong></p><ul><li>Experience working with Wallets, Bill Payments, Merchant Payments, P2P Transfers, Agent Networks, Lending, or Credit products.</li><li>Familiarity with fraud analytics, risk monitoring, customer lifecycle analysis, or fintech growth metrics.</li><li>Exposure to machine learning, customer segmentation, or predictive analytics use cases.</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><b>Job Summary</b></u>
<br></span><p>The SAP Technical Lead is responsible for analyzing, designing, developing and testing SAP reports, enhancements, interfaces, forms, workflows and conversion programs. The position performs relevant SAP configuration and testing while also stays responsible for the designs and development of test plans for executing unit, integration, system and performance tests.</p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Act as the technical expert, ensuring quick turnaround in identifying application issues and providing timely solutions.</p><br> <p>Develop detailed plans and accurate estimates for completion of build, system testing and implementation phases of projects, interfaces and technical developments.</p><br> <p>Transform business function requirements into technical program specs to code, test and debug programs.</p><br> <p>Develop, code, document and execute unit tests, systems, integration and acceptance tests and testing tools for functions of high complexity.</p><br> <p>Perform performance tuning to improve performance over multiple functions</p><br> <p>Engage other technical team members in the design, delivery, and deployment of solutions.</p><br>
<p>Ensure integration system activities including monitoring the technical architecture (particularly scalability, availability and archiving) meet all SLA's.</p><br> <p>Manage operational support, performing work during change windows as well as providing on-call support as required by the team.</p><br> <p>Undertake performance tuning activities for SAP integration activities.</p><br> <p> Mentor and coach junior developer resources.</p><br> <p>Provide technical expert services on new and existing initiatives.</p><br> <p>Responsible to create and manage custom portal development.</p><br> <p>Responsible to design and develop applications consistent with the UI strategy.</p><br>
<br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>Strong knowledge on SAP CAP Development.</p><br> <p>Strong knowledge on Node.js, XSOData, Workflow and Hana Calculation views.</p><br> <p>Strong knowledge and working experience in UI5 related programming like JavaScript, HTML5, CSS, JQuery and CDS Developments.</p><br> <p>Strong debugging knowledge on Node, XSOData services and Custom Fiori Applications.</p><br> <p>Knowledge in OData and CPI Integration with Cloud Applications.</p><br> <p>Working experience in SAP Business Application studio and SAP Web IDE.</p><br> <p>Portal Applications and Standards, Content Management Systems, AJAX and XML technologies.</p><br> <p>Knowledge on UI5 components such as List, Table, Expandable, and Smart Table,etc</p><br> <p>Prior experience in HTML, XML, JavaScript, SQL, Java or C#, SOAP-based web services</p><br> <p>Extensive experience with Agile or iterative development methodologies.</p><br><br><br><u><b>Job Experience</b></u>
<br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Project Management L4<br>API Ecosystem/Development L4<br>Service Level Agreements L4<br>Application Programming Interfaces L4<br>Agility<br>Build High-Performing Teams<br>Machine Learning Algorithms L4<br>AI Fluency<br>Provide Direction<br>Leadership<br>Quality<br>Resilience<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in COMPUTER RELATED FIELD or any related field<br><br><br><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong>Yassir</strong> is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in <strong>45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa</strong>. It is backed (~<strong>$200M in funding</strong>) by VCs from Silicon Valley, Europe and other parts of the world.<br>
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.<br>
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.<br> <strong>About the Role: </strong>We are seeking a visionary <strong>Analytics Manager</strong> to lead and expand our analytics capabilities. This pivotal role will oversee a dynamic team of business intelligence specialists and data analysts who are responsible for delivering actionable insights across Yassir’s ecosystem. You will be a key player in shaping Yassir’s data-driven strategy, enabling business growth, improving operational efficiency, and enhancing customer satisfaction across our ride-hailing, food delivery, and financial services verticals.<br>
<br>
<br>
Key Responsibilities:<br>
<ul>
<li><strong><span>Strategic Leadership:</span></strong></li>
<li>Develop and implement Yassir’s analytics strategy, ensuring alignment with business objectives across diverse markets.</li>
<li>Build and scale a robust analytics framework to support strategic decision-making across product, operations, marketing, and finance.</li>
<li><strong><span>Team Development and Management:</span></strong></li>
<li>Lead, mentor, and inspire a team of data analysts and BI professionals, fostering a culture of collaboration and innovation.</li>
<li>Ensure professional development and alignment of team goals with Yassir’s mission and business priorities.</li>
<li>Establish best practices for data governance, reporting, and visualization.</li>
<li><strong><span>Insights and Decision Support:</span></strong></li>
<li>Collaborate with leadership and functional teams to translate business challenges into analytics-driven solutions.</li>
<li>Oversee the creation of dashboards, KPIs, and ad hoc analyses to support product optimization, operational excellence, and customer retention.</li>
<li>Drive the adoption of self-service analytics tools to democratize data access and empower stakeholders across the organization.</li>
<li><strong><span>Operational Excellence:</span></strong></li>
<li>Partner with data engineering to ensure the quality, integrity, and scalability of Yassir’s data infrastructure.</li>
<li>Manage and prioritize analytics initiatives, ensuring timely delivery and measurable impact.</li>
</ul>
<br>
<br>
<br>
What We're Looking For:<br>
<ul>
<li><strong><span>Experience:</span></strong></li>
<li>8+ years in analytics, business intelligence, or similar roles, with at least 3 years managing teams.</li>
<li>Experience scaling analytics functions in fast-paced, high-growth environments, ideally within tech or platform businesses.</li>
<li><span><strong>Technical Expertise:</strong></span></li>
<li>Proficiency in analytics tools (e.g., SQL, Tableau, Looker, or Power BI).</li>
<li>Familiarity with data warehousing solutions (e.g., Snowflake, BigQuery) and ETL processes.</li>
<li>Strong analytical skills and a proven ability to convert data into actionable insights.</li>
<li><strong><span>Leadership and Collaboration:</span></strong></li>
<li>Exceptional communication and stakeholder management skills to align technical teams and business leaders.</li>
<li>Experience leading multicultural teams across diverse geographies.</li>
<li>Proven track record of hiring, retaining and growing top talent in various data-related disciplines</li>
<li><span><strong>Education:</strong></span></li>
<li>Master’s degree in computer science, Statistics, Economics, or related fields; advanced degrees are a plus.</li>
</ul>
<br>
<br>
<br>
Nice-to-Have:<br>
<ul>
<li>Proficiency working in French. </li>
<li>Experience in ride-hailing, food delivery, or fintech industries.</li>
<li>Knowledge of advanced analytics techniques, including machine learning or predictive modeling.</li>
<li>Experience working in the geographies where Yassir operates. </li>
</ul> <br>
<br>
<br>
Why Join Yassir?<br>
<ul>
<li><em>At Yassir, you’ll be part of a mission-driven team working to revolutionize the way people live and work in the MENA region and beyond. Join us to shape the future of on-demand services and fintech while enjoying:</em></li>
<li>A competitive compensation package and equity.</li>
<li>Professional growth opportunities in a fast-growing, Series B-funded startup.</li>
<li>The chance to build a world-class technology company in North Africa. </li>
</ul>
<br>
<br>
<br>
<br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div><br>
<strong>About the Role</strong>
<p>Yassir is seeking a highly skilled and motivated Data Analyst, of junior / mid / senior level, to join our Data Analytics team and contribute with shaping the business s decision making and product offering on Financial Services in making it more data and insights driven. As a Data Analyst (FinTech), you will play a crucial role in analyzing data, helping us prioritize, assess, develop financial product features for our millions of users across Africa. Your expertise in both data processing, robust statistical analysis, insights derivation, hypothesis formulation and data visualization will be essential in driving our solutions and providing value to Yassir. This is a very exciting opportunity, tackling some of Yassir s most critical problems.</p>
<strong>About the Team</strong>
<p>The Data Analytics team is part of Yassir s central Data & AI domain, which is responsible for all data related activities in the organization - from Data Engineering, Data Platform management and Data Analytics all the way to AI solutions and MLOps infrastructure development. We are a global team of Data and AI / ML experts, encompassing diverse backgrounds and skills. We strive to provide top-quality Analytics and BI insights to the business, being a proactive partner to our stakeholders, and ultimately to build a mature Data Culture supported by widespread data fluency, responsible and democratized data access, data-driven decision making and automation. We push the envelope of what s feasible, we challenge each other, we support each other, and we take great pride in our work. Most of all we are value-driven to create impact from our data solutions. If you have an inherent curiosity about the fields Data and AI, a relevant background and an internal zeal and drive to contribute, please come join us!</p>
<br>
<strong>Key Responsibilities</strong>
<ul>
<li>
<p>Analyze customer, transaction, merchant, and agent data to identify trends, opportunities, and performance drivers across Wallets, Payments, Bill Payments, Merchant Payments, P2P Transfers, and other Financial Services products.</p>
</li>
<li>
<p>Partner with Product Managers, Operations, Risk, Finance, and Engineering teams to answer business questions through data and support product decision-making.</p>
</li>
<li>
<p>Develop and maintain dashboards, reports, and KPI tracking frameworks to monitor customer growth, engagement, retention, transaction performance, and revenue metrics.</p>
</li>
<li>
<p>Conduct deep-dive analyses on customer behavior, payment funnels, wallet activation, transaction success rates, merchant activity, and agent performance.</p>
</li>
<li>
<p>Support product discovery and feature development by identifying customer pain points, behavioral patterns, and growth opportunities using data.</p>
</li>
<li>
<p>Design, execute, and evaluate A/B tests, feature launches, promotional campaigns, and product experiments to measure impact and guide future improvements.</p>
</li>
<li>
<p>Work closely with Data Science and Risk teams to support customer segmentation, fraud monitoring, credit risk analysis, and predictive modeling initiatives.</p>
</li>
<li>
<p>Perform exploratory data analysis (EDA) to uncover actionable insights and support the development of data-driven product enhancements.</p>
</li>
<li>
<p>Monitor data quality, identify anomalies, and collaborate with Data Engineering teams to improve tracking, instrumentation, and reporting accuracy.</p>
</li>
<li>
<p>Communicate findings and recommendations clearly to both technical and non-technical stakeholders through presentations, reports, and dashboards.</p>
</li>
</ul>
<br>
<strong>Key Requirements</strong>
Essential <br><ul>
<li>
<p>2 5 years of experience in Product Analytics, Business Analytics, Data Analytics, or a related analytical role.</p>
</li>
<li>
<p>Strong SQL skills and practical experience working with large-scale customer and transaction datasets.</p>
</li>
<li>
<p>Proficiency in Python for data analysis, statistical modeling, and data visualization.</p>
</li>
<li>
<p>Experience working with digital products, preferably within Fintech, Payments, Wallets, Banking, Lending, or Financial Services.</p>
</li>
<li>
<p>Solid understanding of statistics, hypothesis testing, experimentation, and data-driven decision-making.</p>
</li>
<li>
<p>Experience building dashboards and reports using BI tools such as Looker Studio, Looker, Tableau, or Power BI.</p>
</li>
<li>
<p>Ability to translate business questions into analytical approaches and communicate insights effectively to stakeholders.</p>
</li>
<li>
<p>Familiarity with cloud-based data platforms, preferably Google Cloud Platform (GCP) and BigQuery.</p>
</li>
<li>
<p>Strong problem-solving, analytical thinking, and attention to detail.</p>
</li>
<li>
<p>Excellent written and verbal communication skills in English.</p>
</li>
</ul>
Nice to have <br><ul>
<li>
<p>Experience working with Wallets, Bill Payments, Merchant Payments, P2P Transfers, Agent Networks, Lending, or Credit products.</p>
</li>
<li>
<p>Familiarity with fraud analytics, risk monitoring, customer lifecycle analysis, or fintech growth metrics.</p>
</li>
<li>
<p>Exposure to machine learning, customer segmentation, or predictive analytics use cases.</p></li></ul></div></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong><span>About Yassir</span></strong>
<p><span>Yassir is the Super App designed to make your life easier. Yassir’s Mission is to serve Africans in the continent and its diaspora while creating economic opportunities for service providers and infusing social values. We aspire towards providing our users with the most essential services to their door by leveraging technology and a large ecosystem of partners. We at Yassir stand for: Ambition, Transparency & Trust, Quality, Performance. And we are growing fast - super fast.</span></p><br>
<p><span>By choosing a career at Yassir, you choose to be part of one of the most impactful, fastest-growing Tech companies in Africa.</span></p><br>
<br>
<p><strong><span>yassir.com</span></strong></p><br>
<strong><span>About the Role</span></strong>
<p><span>Yassir is seeking a highly skilled and motivated Data Analyst, of junior / mid / senior level, to join our Data Analytics team and contribute with shaping the business’s decision making and product offering on Financial Services in making it more data and insights driven. As a Data Analyst (FinTech), you will play a crucial role in analyzing data, helping us prioritize, assess, develop financial product features for our millions of users across Africa. Your expertise in both data processing, robust statistical analysis, insights derivation, hypothesis formulation and data visualization will be essential in driving our solutions and providing value to Yassir. This is a very exciting opportunity, tackling some of Yassir’s most critical problems.</span></p><br>
<strong><span>About the Team</span></strong>
<p><span>The Data Analytics team is part of Yassir’s central Data & AI domain, which is responsible for all data related activities in the organization - from Data Engineering, Data Platform management and Data Analytics all the way to AI solutions and MLOps infrastructure development. We are a global team of Data and AI / ML experts, encompassing diverse backgrounds and skills. We strive to provide top-quality Analytics and BI insights to the business, being a proactive partner to our stakeholders, and ultimately to build a mature Data Culture supported by widespread data fluency, responsible and democratized data access, data-driven decision making and automation. We push the envelope of what’s feasible, we challenge each other, we support each other, and we take great pride in our work. Most of all we are value-driven to create impact from our data solutions. If you have an inherent curiosity about the fields Data and AI, a relevant background and an internal zeal and drive to contribute, please come join us!</span></p><br>
<br>
<strong><span>Key Responsibilities</span></strong>
<ul>
<li>
<p><span>Analyze customer, transaction, merchant, and agent data to identify trends, opportunities, and performance drivers across Wallets, Payments, Bill Payments, Merchant Payments, P2P Transfers, and other Financial Services products.</span></p><br>
</li>
<li>
<p><span>Partner with Product Managers, Operations, Risk, Finance, and Engineering teams to answer business questions through data and support product decision-making.</span></p><br>
</li>
<li>
<p><span>Develop and maintain dashboards, reports, and KPI tracking frameworks to monitor customer growth, engagement, retention, transaction performance, and revenue metrics.</span></p><br>
</li>
<li>
<p><span>Conduct deep-dive analyses on customer behavior, payment funnels, wallet activation, transaction success rates, merchant activity, and agent performance.</span></p><br>
</li>
<li>
<p><span>Support product discovery and feature development by identifying customer pain points, behavioral patterns, and growth opportunities using data.</span></p><br>
</li>
<li>
<p><span>Design, execute, and evaluate A/B tests, feature launches, promotional campaigns, and product experiments to measure impact and guide future improvements.</span></p><br>
</li>
<li>
<p><span>Work closely with Data Science and Risk teams to support customer segmentation, fraud monitoring, credit risk analysis, and predictive modeling initiatives.</span></p><br>
</li>
<li>
<p><span>Perform exploratory data analysis (EDA) to uncover actionable insights and support the development of data-driven product enhancements.</span></p><br>
</li>
<li>
<p><span>Monitor data quality, identify anomalies, and collaborate with Data Engineering teams to improve tracking, instrumentation, and reporting accuracy.</span></p><br>
</li>
<li>
<p><span>Communicate findings and recommendations clearly to both technical and non-technical stakeholders through presentations, reports, and dashboards.</span></p><br>
</li>
</ul>
<br>
<strong><span>Key Requirements</span></strong>
<span>Essential</span>
<ul>
<li>
<p><span>2–5 years of experience in Product Analytics, Business Analytics, Data Analytics, or a related analytical role.</span></p><br>
</li>
<li>
<p><span>Strong SQL skills and practical experience working with large-scale customer and transaction datasets.</span></p><br>
</li>
<li>
<p><span>Proficiency in Python for data analysis, statistical modeling, and data visualization.</span></p><br>
</li>
<li>
<p><span>Experience working with digital products, preferably within Fintech, Payments, Wallets, Banking, Lending, or Financial Services.</span></p><br>
</li>
<li>
<p><span>Solid understanding of statistics, hypothesis testing, experimentation, and data-driven decision-making.</span></p><br>
</li>
<li>
<p><span>Experience building dashboards and reports using BI tools such as Looker Studio, Looker, Tableau, or Power BI.</span></p><br>
</li>
<li>
<p><span>Ability to translate business questions into analytical approaches and communicate insights effectively to stakeholders.</span></p><br>
</li>
<li>
<p><span>Familiarity with cloud-based data platforms, preferably Google Cloud Platform (GCP) and BigQuery.</span></p><br>
</li>
<li>
<p><span>Strong problem-solving, analytical thinking, and attention to detail.</span></p><br>
</li>
<li>
<p><span>Excellent written and verbal communication skills in English.</span></p><br>
</li>
</ul>
<span>Nice to have</span>
<ul>
<li>
<p><span>Experience working with Wallets, Bill Payments, Merchant Payments, P2P Transfers, Agent Networks, Lending, or Credit products.</span></p><br>
</li>
<li>
<p><span>Familiarity with fraud analytics, risk monitoring, customer lifecycle analysis, or fintech growth metrics.</span></p><br>
</li>
<li>
<p><span>Exposure to machine learning, customer segmentation, or predictive analytics use cases.</span></p><br>
</li>
</ul>
<br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as an Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What You Will Do: Deliver outstanding customer support via phone and email; Manage incoming tickets, investigate issues and ensure timely follow-ups; Provide first-level troubleshooting and escalate complex cases when needed; Guide customers through software workflows, settings and configuration screens using documented procedures; Support customers with how-to questions and common accounting workflows; Coordinate with internal specialists regarding escalated cases; Maintain accurate ticket documentation and contribute to knowledge base updates; Keep up with evolving tools, processes and product updates; Handle sensitive customer data with care and security; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Native French; Excellent English communication skills (at least C1 level for both spoken and written); Experience in a customer-facing support role, ideally within a B2B or software environment; Strong communication skills and ability to manage customer expectations professionally; Structured and process-oriented approach to troubleshooting and ticket handling; Ability to investigate issues methodically and follow documented procedures to identify when issues should be escalated; Comfortable navigating complex software, settings, and configuration screens; Fast learner with the ability to master complex software products over time; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Dutch communication skills (at least C1 level for both spoken and written); Experience with ERP or accounting software such as Exact Globe, Exact Online, SAP, Odoo, or similar platforms; Basic bookkeeping or accounting knowledge, including invoicing, general ledger, and accounts payable/receivable concepts; Remote desktop support experience (Splashtop, TeamViewer, AnyDesk); Experience with CRM systems; Basic SQL or database awareness; Familiarity with Peppol or electronic invoicing; Benefits and Perks: Fixed schedule: Monday–Friday, 9am - 5pm, GMT+2; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 2W3</span> </div>