Day Shift Jobs in Algeria
226 Jobs Found
<p>Welcome customers with courtesy and professionalism. Record purchases and process payments (cash, credit card, etc.). Open, manage, and close the cash register at the end of the shift. Verify the accuracy of amounts collected and provide change. Inform customers about products, offers, and promotions.</p><p><strong>Desired Candidate Profile</strong></p><p>Good command of cash handling operations and cash register tools. Customer service orientation, rigor, and honesty. Dynamism, good presentation, and ability to work under pressure.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Greet, listen to, and advise customers on parapharmaceutical and personal care products. Ensure the sale and stocking of products. Participate in stock management: receiving, verifying, organizing, and monitoring expiration dates. Maintain the cleanliness and presentation of the sales area. Collaborate with pharmacists and the team to guarantee quality customer service. Night shift from 5:00 PM to 10:00 PM.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good presentation and positive attitude. Good knowledge of pharmaceutical, cosmetic and wellness products. Motivated, dynamic and enjoys customer contact.</font></font></p><p></p></section>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise daily operations during your shift. Lead and coordinate the teams on duty. Ensure service quality and customer satisfaction. Manage complaints, incidents, and unforeseen situations. Make necessary operational decisions in the absence of the manager. Ensure compliance with procedures, safety standards, and quality standards. Communicate with different departments to ensure the smooth operation of the facility. Monitor performance and identify any operational problems. Prepare service reports and follow up on incidents.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong sense of service, leadership, and responsiveness. Experience in a similar role. If you match this profile, please send your CV by clicking on the "Apply" tab. Algiers, Bab Ezzouar</font></font></p>
<p>Execute analysis and control work on precious metal samples and others, baths, treated effluents within workshops or from third-party organizations. Return products (waste or others) to the store. Control the adjustment of laboratory equipment parameters. Ensure the cleaning of laboratory equipment and utensils at the end of the shift. Report equipment and laboratory material breakdowns and/or stoppages. Respect the safety rules and instructions in force within the unit. Make proposals for the improvement of the quality of the work environment and others. Take charge of the expertise of precious metals. Execute any task entrusted by management.</p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree (Bac +5) and experience in a similar role. If you meet these requirements, please submit your CV by clicking on the "Apply" tab.</font></font></p>
<ul> <li><font dir="auto" ><font dir="auto" >Ensure the preparation and control of shipping documents.</font></font></li> <li><font dir="auto" ><font dir="auto" >Coordinate logistics flows between suppliers, carriers, warehouses and customers.</font></font></li> <li><font dir="auto" ><font dir="auto" >Manage stock receipts, entries and movements.</font></font></li> <li><font dir="auto" ><font dir="auto" >Organize the removals and liaise with the carriers.</font></font></li> <li><font dir="auto" ><font dir="auto" >Track shipping costs and produce operational dashboards.</font></font></li> <li><font dir="auto" ><font dir="auto" >Establish and monitor key performance indicators (KPIs) to optimize logistics operations.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the reliability of data and the smooth running of supply chain operations.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Degree in logistics or a related field</font></font></li> <li><font dir="auto" ><font dir="auto" >Minimum 2 years of experience in logistics</font></font></li> <li><font dir="auto" ><font dir="auto" >Good knowledge of logistics operations, transport and inventory management.</font></font></li> <li><font dir="auto" ><font dir="auto" >Proficiency in office tools (Microsoft Office, especially Excel) and ERP or inventory management software.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good analytical and problem-solving skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent organizational skills and ability to manage priorities.</font></font></li> <li><font dir="auto" ><font dir="auto" >Able to work in a shift system</font></font></li> </ul> <p><br></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare manufacturing materials and equipment. Supply the production line with raw materials. Check the conformity of materials before use (labeling, appearance, quantity). Load raw materials according to instructions. Ensure the various stages of manufacturing are completed. Monitor the smooth running of the manufacturing process and report any anomalies or non-conformities to supervisors and participate in the implementation of corrective actions. Report any breakdowns or technical malfunctions to the shift supervisor and maintenance department. Complete the logbooks and ensure the traceability of operations. Carry out complex production operations requiring in-depth expertise. Manage scrap and its traceability. Participate in rework operations.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical Engineer (electromechanical, electronic, etc.) with experience in a similar position. If you match this profile, please send your CV by clicking on the "Apply" tab. El Tarf Souarekh</font></font></p><p></p></section>
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<span><br>JOB SUMMARY<br>Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met<br>• Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.<br>• Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.<br>• Assists Executive Chef with all kitchen operations and preparation.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.<br>• Assists in determining how food should be presented and creates decorative food displays.<br>• Maintains purchasing, receiving and food storage standards.<br>• Ensures compliance with food handling and sanitation standards.<br>• Performs all duties of kitchen managers and employees as necessary.<br>• Recognizes superior quality products, presentations and flavor.<br>• Ensures compliance with all applicable laws and regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Operates and maintains all department equipment and reports malfunctions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>Leading Kitchen Operations<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Leads shifts while personally preparing food items and executing requests based on required specifications.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Maintains the productivity level of employees.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Ensures property policies are administered fairly and consistently.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Recognizes success performance and produces desired results.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Handles guest problems and complaints.<br>Maintaining Culinary Goals<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.<br>• Trains employees in safety procedures.<br>Managing and Conducting Human Resource Activities <br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Brings issues to the attention of the department manager and Human Resources as necessary.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Receive and stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Stack received merchandise on pallets or carts. Complete requisition forms for inventory and supplies. Notify manager/supervisor of low stock levels in a timely manner. Receive deliveries, store perishables properly, and rotate stock. Inspect deliveries and date times to verify freshness, cleanliness, consistency, and quality throughout case lots. Refuse acceptance of damaged, unacceptable, or incorrect items. Adhere to food safety and handling policies and procedures across all food-related areas. Organize, clean, and sanitize all refrigerators and freezers, floors, food equipment, and drains. Remove empty pallets, cardboard, and trash and place in proper storage areas. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak to guests and co-workers using clear, appropriate and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: high school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul><p></p></section>
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<span>Position : Collections Agent Location: Remote At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions.<br> We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed.<br> As we continue to expand, we’re seeking a Collections Specialist to join our remote team and support our growth.<br> Responsibilities: Monitor and track overdue accounts, using established protocols to secure timely payments.<br> Maintain accurate and up-to-date records of delinquent accounts, incl.<br> payment arrangements, communications and invoices.<br> Provide exceptional customer service to balance high customer satisfaction with effective collections efforts.<br> Collaborate with other departments to resolve customer issues and disputes efficiently.<br> Prepare and provide regular reports on debt collection activities and progress.<br> Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.<br> Competitive salary with performance bonuses.<br> Friendly and supportive team.<br> Opportunity to work and grow professionally at an international level.<br> Ready to take the wheel of your career?<br> Join us at Whizz and pedal towards success!<br> Apply today!<br> 1+ years of experience in Collections Fluent in English (at least C1 level), knowledge of additional language French/Arabic/Spanish - advantage.<br> Proficiency with Microsoft Office and Google Workspace Strong negotiation skills, attention to detail, and the ability to handle challenging customers.<br> High-speed internet connection, personal computer, and headset.<br> Knowledge of state and federal collection laws (preferred).<br> Working Hours: 40 hours a week with 8-9 hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame.<br> Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours.<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Supervise, coordinate and oversee security agents under his group. Organize shift handover and ensure the distribution of agents according to the established security system. Ensure the transfer of instructions with the outgoing group leader. Verify the presence, punctuality, and regulatory attire of agents. Regularly check guard posts and sensitive points of the site. Ensure compliance with and application of general and specific security instructions. Supervise access control for people, visitors, and vehicles. Ensure control of entries and exits in accordance with internal procedures. Organize and control surveillance rounds. Immediately report any anomaly, incident, or situation presenting a risk to management. Ensure information flow and write necessary reports and summaries. Ensure the proper maintenance of the logbook and security registers. Participate in emergency management in accordance with internal procedures. Ensure the availability and proper use of resources and equipment assigned to the group. Sensitize agents to compliance with instructions, discipline, and internal procedures. Regularly report to the hierarchical manager on the group's activity.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum two (02) years of experience in a similar position. National service must be completed.<br>Free criminal record is mandatory.<br>Physical fitness criteria may be required.</p><p></p></section>
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<p><span><span><strong>Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies.</strong></span></span></p><br><p><span><span>We design, build, manage and maintain infrastructure for our clients. </span>We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age, sexual orientation, marital status or disability. We value our people and treat everyone who works for or with Petrofac fairly and without discrimination.</span></p><br><p><span>The world is re-thinking its energy supply and energy security needs; planning for a phased transition to alternative energy sources. We are here to help our clients meet these evolving energy needs.</span></p><br><p><span>This is an exciting time to join us on this journey. </span></p><br><p><span>We support flexible working requests and have adopted a hybrid approach for most of our office-based roles. We ask employees to be present in the office at least three days per week.</span></p><br><p><span><strong>Are you ready to bring the right energy to Petrofac and help us deliver a better future for everyone?</strong></span></p><br><p><span><strong>Job Summary:</strong></span></p><br><p><span>The Senior Panel Operator plays a critical role in operating DCS Panel to support field pre-commissioning, commissioning, start-up & operation activities in an oil and gas process plant environment. This role requires strong technical knowledge of HMI/DCS operation, functionality of control & emergency system, plant systems, equipment operation and ability to work closely with commissioning and field operation, and a high level of HSSE awareness. The role reports to the Principal Engineer or Senior Engineer – Commissioning.</span></p><br><p><span><strong>Key Responsibilities:</strong></span></p><br><p><span><span>·</span>Perform and verify Loop Check, Cause & Effect, Logic & Functional Check activities with E&I during pre-commissioning / commissioning activities.</span></p><br><p><span><span>·</span>Support Field operation to monitor and record high pressure leak testing parameters from DCS.</span></p><br><p><span><span>·</span>Operate DCS Panel to conduct Machine Test Run of various Rotating equipment like Compressor, Pump, Fan, etc. as per project specification.</span></p><br><p><span><span>·</span>Operate & monitor DCS Panel during continuous / batch running of various sections of the Plant, Vendor Packages that are pre-commissioned, commissioned in staggered manner.</span></p><br><p><span><span>·</span>Support client to operate the DCS panel during plant startup & performance test or as and when required to facilitate smooth handover.</span></p><br><p><span><span>·</span>Continuously observe and regulate parameters like temperature, pressure, flow rate, and levels using DCS / HMI and other instruments. </span></p><br><p><span><span>·</span>Adjust controls and settings to maintain optimal operating conditions, ensuring product quality and plant efficiency. </span></p><br><p><span><span>·</span>Identify and resolve process abnormalities, malfunctions, or deviations from standard operating procedures. </span></p><br><p><span><span>·</span>Take appropriate actions during emergencies, including initiating shutdowns or coordinating with field operators. </span></p><br><p><span><span>·</span>Advise Field Operators to take corrective action, if anomalies are observed during plant operation from DCS.</span></p><br><p><span><span>·</span>Maintain accurate logs and records of operating parameters, activities, and any incidents. </span></p><br><p><span><span>·</span>Effectively communicate with other team members, supervisors, and relevant departments regarding operational status, issues, and required actions. </span></p><br><p><span><span>·</span>Conduct routine inspections, perform minor maintenance tasks, and report any necessary repairs. </span></p><br><p><span><span>·</span>Adhere to all safety regulations, procedures, and project guidelines to ensure a safe working environment. </span></p><br><p><span> <strong><u>Key Technical Competencies</u></strong></span></p><br><ol><li><p><span><strong>Pre-Commissioning and Commissioning Execution</strong></span></p><br><ul><li><p><span>Proficient in executing Loop Check, Cause & Effect, Logic & Functional Check activities in close coordination with E&I.</span></p><br></li><li><p><span>Proficient in performing run tests of various vendor packages from DCS, to achieve project performance guarantees.</span></p><br></li></ul></li><li><p><span><strong>Start-Up & Operational Transition</strong></span></p><br><ul><li><p><span>Hands-on experience in operating the DCS for supporting system start-ups including utility normalization, feed introduction, purging, and bringing systems to steady state.</span></p><br></li></ul></li><li><p><span><strong>Commissioning of Process Units</strong></span></p><br><ul><li><p><span>Strong understanding of process equipment (pumps, compressors, exchangers, vessels, etc.) and ability to operate them safely from DCS control room.</span></p><br></li></ul></li><li><p><span><strong>Permit-to-Work (PTW) & Isolation Activities</strong></span></p><br><ul><li><p><span>Competent in performing assessment studies before controlled bypassing of safety interlocks after relevant project approvals.</span></p><br></li><li><p><span>Thorough knowledge on cause & effect diagrams, process flow & ESDs to facilitate maintenance job.</span></p><br></li></ul></li><li><p><span><strong>Troubleshooting & Supervision</strong></span></p><br><ul><li><p><span>Able to identify process issues related to plant operations from DCS, perform initial diagnostics, and provide timely updates to commissioning leads.</span></p><br></li></ul></li></ol><p><span><strong><u>Key Soft Skills</u></strong></span></p><br><ol><li><p><span><strong>Leadership on the Commissioning Activity (when required)</strong></span></p><br><ul><li><p><span>Capable of leading large sized teams or subcontractors on-site, especially during critical activities, and acting as the control room interface with Field Engineers.</span></p><br></li></ul></li><li><p><span><strong>Job Organization & Time Management</strong></span></p><br><ul><li><p><span>Well-organized in planning daily tasks, shift requirements, and coordinating closely with other disciplines (mechanical, instrument, electrical).</span></p><br></li></ul></li><li><p><span><strong>Proactivity & Accountability</strong></span></p><br><ul><li><p><span>Demonstrates initiative in identifying abnormal behavior in plant operation, plan isolations & maintenance activities, suggest corrective actions to service departments for normalizing the plant operation, without waiting for direction.</span></p><br></li></ul></li><li><p><span><strong>HSSE Awareness & Compliance</strong></span></p><br><ul><li><p><span>Strong commitment to safety standards, adherence to Industry Safety rules, ensures compliance with PTW and actively promotes a safe working culture.</span></p><br></li></ul></li><li><p><span><strong>Communication & Teamwork</strong></span></p><br><ul><li><p><span>Maintains clear and concise communication with field operators, fostering a strong collaboration.</span></p><br></li></ul></li></ol><p><span><strong> <u>Minimum Qualifications & Experience:</u></strong></span></p><br><ul><li><p><span>Technical diploma or certificate in Process Operations, Chemical Engineering, or relevant discipline.</span></p><br></li><li><p><span>10+ years of relevant experience of DCS operation in oil and gas industry, with at least 5 years in commissioning and start-up roles.</span></p><br></li><li><p><span>Demonstrated commissioning experience in operating process plants (e.g., gas treatment, refining, petrochemical).</span></p><br></li><li><p><span>Solid understanding of process equipment, instrumentation, and piping systems.</span></p><br></li><li><p><span>Familiarity with control room coordination, P&IDs, equipment datasheets, and isolation plans.</span></p><br></li></ul><p><span><span>Proven commitment to safety, quality, and operational excellence</span></span></p><br><p>#LI-HS1</p><br>
Additional Information <br> <br>
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<p><span><span><strong>Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies.</strong></span></span></p><br><p><span><span>We design, build, manage and maintain infrastructure for our clients. </span>We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age, sexual orientation, marital status or disability. We value our people and treat everyone who works for or with Petrofac fairly and without discrimination.</span></p><br><p><span>The world is re-thinking its energy supply and energy security needs; planning for a phased transition to alternative energy sources. We are here to help our clients meet these evolving energy needs.</span></p><br><p><span>This is an exciting time to join us on this journey. </span></p><br><p><span>We support flexible working requests and have adopted a hybrid approach for most of our office-based roles. We ask employees to be present in the office at least three days per week.</span></p><br><p><span><strong>Are you ready to bring the right energy to Petrofac and help us deliver a better future for everyone?</strong></span></p><br><p><span><strong>Job Summary:</strong></span></p><br><p>The Senior Panel Operator plays a critical role in operating DCS Panel to support field pre-commissioning, commissioning, start-up & operation activities in an oil and gas process plant environment. This role requires strong technical knowledge of HMI/DCS operation, functionality of control & emergency system, plant systems, equipment operation and ability to work closely with commissioning and field operation, and a high level of HSSE awareness. The role reports to the Principal Engineer or Senior Engineer – Commissioning.</p><br><p><strong>Key Responsibilities:</strong></p><br><p><span><span>·</span></span>Perform and verify Loop Check, Cause & Effect, Logic & Functional Check activities with E&I during pre-commissioning / commissioning activities.</p><br><p><span><span>·</span></span>Support Field operation to monitor and record high pressure leak testing parameters from DCS.</p><br><p><span><span>·</span></span>Operate DCS Panel to conduct Machine Test Run of various Rotating equipment like Compressor, Pump, Fan, etc. as per project specification.</p><br><p><span><span>·</span></span>Operate & monitor DCS Panel during continuous / batch running of various sections of the Plant, Vendor Packages that are pre-commissioned, commissioned in staggered manner.</p><br><p><span><span>·</span></span>Support client to operate the DCS panel during plant startup & performance test or as and when required to facilitate smooth handover.</p><br><p><span><span>·</span></span>Continuously observe and regulate parameters like temperature, pressure, flow rate, and levels using DCS / HMI and other instruments. </p><br><p><span><span>·</span></span>Adjust controls and settings to maintain optimal operating conditions, ensuring product quality and plant efficiency. </p><br><p><span><span>·</span></span>Identify and resolve process abnormalities, malfunctions, or deviations from standard operating procedures. </p><br><p><span><span>·</span></span>Take appropriate actions during emergencies, including initiating shutdowns or coordinating with field operators. </p><br><p><span><span>·</span></span>Advise Field Operators to take corrective action, if anomalies are observed during plant operation from DCS.</p><br><p><span><span>·</span></span>Maintain accurate logs and records of operating parameters, activities, and any incidents. </p><br><p><span><span>·</span></span>Effectively communicate with other team members, supervisors, and relevant departments regarding operational status, issues, and required actions. </p><br><p><span><span>·</span></span>Conduct routine inspections, perform minor maintenance tasks, and report any necessary repairs. </p><br><p><span><span>·</span></span>Adhere to all safety regulations, procedures, and project guidelines to ensure a safe working environment. </p><br><p> <strong><u>Key Technical Competencies</u></strong></p><br><ol><li><p><strong>Pre-Commissioning and Commissioning Execution</strong></p><br><ul><li><p>Proficient in executing Loop Check, Cause & Effect, Logic & Functional Check activities in close coordination with E&I.</p><br></li><li><p>Proficient in performing run tests of various vendor packages from DCS, to achieve project performance guarantees.</p><br></li></ul></li><li><p><strong>Start-Up & Operational Transition</strong></p><br><ul><li><p>Hands-on experience in operating the DCS for supporting system start-ups including utility normalization, feed introduction, purging, and bringing systems to steady state.</p><br></li></ul></li><li><p><strong>Commissioning of Process Units</strong></p><br><ul><li><p>Strong understanding of process equipment (pumps, compressors, exchangers, vessels, etc.) and ability to operate them safely from DCS control room.</p><br></li></ul></li><li><p><strong>Permit-to-Work (PTW) & Isolation Activities</strong></p><br><ul><li><p>Competent in performing assessment studies before controlled bypassing of safety interlocks after relevant project approvals.</p><br></li><li><p>Thorough knowledge on cause & effect diagrams, process flow & ESDs to facilitate maintenance job.</p><br></li></ul></li><li><p><strong>Troubleshooting & Supervision</strong></p><br><ul><li><p>Able to identify process issues related to plant operations from DCS, perform initial diagnostics, and provide timely updates to commissioning leads.</p><br></li></ul></li></ol><p><strong><u>Key Soft Skills</u></strong></p><br><ol><li><p><strong>Leadership on the Commissioning Activity (when required)</strong></p><br><ul><li><p>Capable of leading large sized teams or subcontractors on-site, especially during critical activities, and acting as the control room interface with Field Engineers.</p><br></li></ul></li><li><p><strong>Job Organization & Time Management</strong></p><br><ul><li><p>Well-organized in planning daily tasks, shift requirements, and coordinating closely with other disciplines (mechanical, instrument, electrical).</p><br></li></ul></li><li><p><strong>Proactivity & Accountability</strong></p><br><ul><li><p>Demonstrates initiative in identifying abnormal behavior in plant operation, plan isolations & maintenance activities, suggest corrective actions to service departments for normalizing the plant operation, without waiting for direction.</p><br></li></ul></li><li><p><strong>HSSE Awareness & Compliance</strong></p><br><ul><li><p>Strong commitment to safety standards, adherence to Industry Safety rules, ensures compliance with PTW and actively promotes a safe working culture.</p><br></li></ul></li><li><p><strong>Communication & Teamwork</strong></p><br><ul><li><p>Maintains clear and concise communication with field operators, fostering a strong collaboration.</p><br></li></ul></li></ol><p><strong> <u>Minimum Qualifications & Experience:</u></strong></p><br><ul><li><p>Technical diploma or certificate in Process Operations, Chemical Engineering, or relevant discipline.</p><br></li><li><p>10+ years of relevant experience of DCS operation in oil and gas industry, with at least 5 years in commissioning and start-up roles.</p><br></li><li><p>Demonstrated commissioning experience in operating process plants (e.g., gas treatment, refining, petrochemical).</p><br></li><li><p>Solid understanding of process equipment, instrumentation, and piping systems.</p><br></li><li><p>Familiarity with control room coordination, P&IDs, equipment datasheets, and isolation plans.</p><br></li><li><p>Proven commitment to safety, quality, and operational excellence.</p><br></li></ul><p><span> #LI-HS1</span></p><br>
Additional Information <br> <br>
<br> </div>
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<p> <strong>POSITION SUMMARY</strong> </p>
<p> </p>
<p>Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventative maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment. Maintain maintenance inventory and requisition parts and supplies as needed. Record information for unfinished calls prior to shift change.</p>
<p> </p>
<p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p>
<p> </p>
<p>PREFERRED QUALIFICATIONS </p>
<p>Education: Technical, Trade, or Vocational School Degree.</p>
<p>Related Work Experience: At least 2 years of related work experience.</p>
<p>Supervisory Experience: No supervisory experience. </p>
<p>License or Certification: None </p>
<p> </p>
<p> </p>
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<p><br></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: He/She will supervise the daily operations of the reception, guide and support the Front Desk Agents, ensure a welcome and service in accordance with Sofitel standards, and assist the Front Desk Manager in setting up the Front Office service as part of the pre-opening.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the recruitment and training of Front Desk Agents.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the writing and testing of Front desk SOPs (check-in/check-out, invoicing, complaints management).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare training materials and welcome scripts that conform to Sofitel and La Maison standards.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to simulations of opening scenarios (mock check-in/check-out/Complaints management).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise and coordinate the work of Front Desk Agents on your shift.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the allocation of tasks and the monitoring of the proper application of procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing complex customer situations (complaints, billing disputes, VIPs).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Control the cash register, cash receipts and compliance with financial procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Liaise with Housekeeping to monitor room conditions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To replace the Front Desk Manager in their absence.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the ongoing training and integration of new agents.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the application and respect of service standards and the loyalty program.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired Profile:</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A degree in hospitality, tourism or hotel management or equivalent is highly desirable.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience (minimum 2-3 years) in reception, ideally in a luxury hotel; prior supervisory experience appreciated.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Pre-opening hotel experience appreciated.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluency in French and Arabic; fluent English essential.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in the OPERA PMS.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Natural leadership, organizational skills, stress management.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent customer relations, impeccable presentation.</font></font></li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br><span>Role Title</span><br><p><strong><span>Customer Service and Sales Assistant</span></strong></p><br><br><span>Role Information</span><br><p><strong><span> Pay Band</span></strong></p><br><br><p><strong><span> Location</span></strong></p><br><br><p><strong><span> Duration</span></strong></p><br><br><p><strong><span> Reports to:</span></strong></p><br><br><p><strong><span>Hourly Paid</span></strong></p><br><br><p><strong><span>Algiers, Algeria</span></strong></p><br><br><p><strong><span>1 year (renewable)</span></strong></p><br><br><p><strong><span>Customer Services and Sales Manager Algeria</span></strong></p><br><br> <br><span>Role purpose</span><br><p><span>To project a professional image of British Council and provide a high quality and integrated enquiry and consultancy service for all British Council’s English and Exams activities, product, and services. To demonstrate the required attitudes, skills, behaviors and knowledge in accordance with British Council Customer Service Standards. </span></p><br><br><p><span>To promote and cross sell British Council products and services meeting British Council sales targets (new and existing students/candidates), Key Performance Indicators (KPIs) and supporting Teaching Centre and Exams teams to achieve their annual business targets and objectives</span></p><br><br> <br><span>About us </span><br><p><span>The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.</span></p><br><br><br><p><span>We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.</span></p><br><br><br><p><span>The British Council is an equal opportunities and diversity employer, and the post-holder will play a role in ensuring that Equality, Diversity, and Inclusion polices are consistently applied through the Human Resources operation. </span></p><br><br><br><p><span>The British Council has a fundamental duty of care of all children engaged in activities with us under our mandatory Child Protection Policy. All our employees must be familiar with and follow the Child Protection Code of Conduct. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.</span></p><br><br><br><br><br><span>Geopolitical/SBU/Function overview:</span><br><p><span>Algeria is the largest country in Africa with a population of 41 million, the second largest in MENA, speaking Arabic, French and a significant number of Amazigh (Berber) languages. 70% of the population is under 30 years of age. A stated objective of the Algerian government is to create economic growth and jobs to meet the aspirations of young people. Education is a priority, with high levels of investment. With its demographic boom school and university education has expanded greatly. </span></p><br><br><br><p><span>The team will be based in Algiers and will consist of 2 Customer Services and Sales Advisors, 2 Customer Service and Sales Assistants, 10 consultants, and a Customer Services and Sales Manager (CSM) reporting to the Cluster Customer Management and Sales Lead (Algeria, Morocco and Tunisia). </span></p><br><br><br><p><span>Our vision is to offer the most Trustworthy, Inspiring and Effective customer service, requiring the least effort from our customers, and where customers experience an outstanding service that enhances the reputation of the British Council.</span></p><br><br><br><p><span>British Council MENA Customer Services and Sales teams will maintain standard Key Performance Indicators that will be evidenced by the annual Mystery Shopping and Customer Effort Assessment. These standards will be reflected in the day to day operations and deliverables.</span></p><br><br><span>Main opportunities/challenges for this role:</span><br><p><span>The Customer Services and Sales Team across the cluster works on a shift basis designed to meet customers’ needs within operational constraints. On occasions, the post holder might be required to work outside the standard working hours and during the weekend. Any additional hours worked will be compensated according to British Council policy.</span></p><br><br><br><p><span>Post holders may be assigned to the specialised hubs or teams and rotated between the hubs regularly, in order to provide them with an opportunity to broaden their skills and gain experience.</span></p><br><br><span>Main Accountabilities:</span><br><p><strong><span>New & existing customer enquiries </span></strong></p><br><br><ul><li><span>To meet and greet face to face customers and respond to all customer enquiries – face to face, calls, emails and social media with a polite and pleasant manner following British Council standards and service strategies e.g. call greeting, call handling, and call closing </span></li><li><span>To generate and/or raise interest level of customers to book them for a placement test or consultation, register for an Exam or attend an event.</span></li><li><span>To create CRM accounts/leads/opportunities/cases immediately when an enquiry is received from a customer. CRM records must be updated from time to time so that there is a complete history of actions/communications with the customer and sales performance can be monitored. </span></li><li><span>To follow up with customers to remind them of their consultation appointment and course/exam/event registration prior to the date of the activities.</span></li><li><span>To offer a one-stop solution or pass enquiries and complaints to the right person, team, or department for their timely follow-up with customers</span></li><li><span>To accept and process refunds and transfer requests from existing customers according to the policy</span></li></ul><br><p><strong><span>Sales</span></strong></p><br><br><ul><li><span>To meet or exceed sales targets (new and existing students) and KPIs </span></li><li><span>To administer placement tests and provide consultation services to students on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale</span></li><li><span>To register Exams candidates online in a professional and friendly manner </span></li><li><span>To cross sell relevant British Council services and products where appropriate</span></li><li><span>To carry out after sales follow up and phone existing students to remind them to re-register for the next term and understand and log their reasons for not continuing with the British Council.</span></li><li><span>To make outbound calls to prospective and existing Exams candidates to improve sales conversions</span></li></ul><br><p><strong><span>Registration & Financial Compliance: </span></strong></p><br><br><p><strong><span>In line with the regional cash handling policy Customer Services Advisor is required to:</span></strong></p><br><br><ul><li><span>Collect income received and transfer it accurately onto SAP or other financial systems, to maintain records on the system and complete daily reconciliations </span></li><li><span>Ensure that all income collected is reconciled and posted accurately in system</span></li><li><span>Meet requirements of audit and financial reporting and any discrepancy is reported to line management within stipulated deadline</span></li></ul><br><p><strong><span>Product and offer knowledge</span></strong></p><br><br><ul><li><span>To acquire and always maintain an excellent level of product knowledge by attending product training and observing classes. </span></li><li><span>To acquire and always maintain an excellent knowledge of pricing, discounts and offers.</span></li></ul><br><p><strong><span>Systems and record keeping</span></strong></p><br><br><ul><li><span>To be proficient in using relevant systems, such as call centre system, CRM, student registration system (TCMS) and on-line booking systems.</span></li><li><span>To maintain and update all databases and statistics and reports in a timely and accurate manner.</span></li></ul><br><p><strong><span>Other support duties</span></strong></p><br><br><ul><li><span>To participate and/or provide sales support in all sales and marketing events (in or out of the centre) to create awareness and generate leads for the centre.</span></li></ul><ul><li><span>Ensure the front of house and consultation areas are suitably stocked with up-to-date display and promotional materials</span></li></ul><ul><li><span>Provide verification services for UK certificates</span></li><li><span>Conduct telephone-based surveys or gather other customer data</span></li></ul><p><span>Regularly observe Teaching Centre classes and/or visit Exams venues</span></p><br><br><br><p><strong><em><span>Other Responsibilities and main duties</span></em></strong></p><br><br><p><span>As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues across the cluster in tasks that ensure the smooth running of the operations. This might include participation in Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch Promotions for example. You may also be required to perform other duties as directed by Line Manager.</span></p><br><br><span>Key Relationships:</span><br><p><span>Maintain close working relationship with wider Cluster Customer Service team and attend all briefings and meetings. </span></p><br><br><br><p><strong><em><span>Internal</span></em></strong></p><br><br><p><span>Customer Services and Sales colleagues and temporary staff, Teaching and Exams Management, Teachers, Marketing Team, Projects Team, Regional & Global Customer Services and Sales Teams</span></p><br><br><br><p><strong><em><span>External</span></em></strong></p><br><br><p><span>Students, Candidates, Partners, Corporate Clients and other customers</span></p><br><br><br><br><span>Role Requirements:</span><br><p><strong><span>Threshold requirements:</span></strong></p><br><br><p><strong><span>Assessment stage</span></strong></p><br><br><p><strong><span>Passport requirements/ Right to work in country</span></strong></p><br><br><p><span>Post holder must be eligible to work in Algeria </span></p><br><br><br><p><span>Shortlisting</span></p><br><br><p><strong><span>Direct contact or managing staff working with children?</span></strong></p><br><br><p><span>Yes. Some British Council customers may be under 18 years so appropriate police check required </span></p><br><br><br><p><span>N/A</span></p><br><br><p><strong><span>Notes</span></strong></p><br><br><p><span>Appropriate police check mandatory </span></p><br><br><p><span>Three satisfactory references required</span></p><br><br><br><p><span>Our normal opening hours are 8 am to 7 pm 7 days a week. The role will regularly require some evening work and may occasionally require a split shift. Some unsocial hours and weekend work may be required</span></p><br><br><br><p><strong><span>Person Specification:</span></strong></p><br><br><br><p><strong><span>Language requirements </span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good written and oral communication skills in English APTIS test (CEFR B2) and fluency in French and Arabic</span></li></ul><p><span>N/A</span></p><br><br><p><span>Shortlisting and interview</span></p><br><br><p><strong><span>Qualifications</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>High School Certificate</span></li></ul><ul><li><span>University degree</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Knowledge & Experience</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Experience in a customer service and sales role </span></li></ul><ul><li><span>Tele-sales experience</span></li><li><span>Education sector experience</span></li><li><span>Knowledge of CRM</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Skills (if any)</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good communication skills and proven ability to build rapport with customers</span></li></ul><p><span>Shortlisting AND Interview</span></p><br><br><p><strong><span>British Council Behaviours</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Connecting with others (essential):</span></em></strong></p><br><br><p><span>Making regular opportunities to understand others better</span></p><br><br><br><p><strong><em><span>Creating shared purpose</span></em></strong><span> <strong><em>(essential)</em></strong></span></p><br><br><p><span>Communicating an engaging picture of how we can work together</span></p><br><br><br><p><strong><em><span>Making it happen (essential):</span></em></strong></p><br><br><p><span>Delivering clear results for the British Council</span></p><br><br><br><p><strong><em><span>Working together (essential): </span></em></strong></p><br><br><p><span>Establishing a genuinely common goal with others</span></p><br><br><br><p><strong><em><span>Being accountable (essential):</span></em></strong></p><br><br><p><span>Delivering my best work in order to meet my commitments</span></p><br><br><br><p><strong><em><span>Shaping the future (essential):</span></em></strong></p><br><br><p><span>Looking for ways in which we can do things better </span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><em><span>Performance management</span></em></p><br><br><p><strong><span>British Council Core Skills</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Communicating & Influencing (Level 1) </span></em></strong></p><br><br><p><strong><span>Communicates clearly & effectively: </span></strong><span>Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing. </span></p><br><br><br><p><strong><em><span>Analysing data and problems (Level 1)</span></em></strong></p><br><br><p><strong><span>Is systematic: </span></strong><span>Breaks down problems into a list of tasks to be done and decides on appropriate action<strong>. </strong></span></p><br><br><br><p><strong><em><span>Using technology (Level 1)</span></em></strong></p><br><br><p><strong><span>Operates as a basic user of information systems, digital and office technology: </span></strong><span>Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.</span></p><br><br><br><p><strong><em><span>Planning & Organizing (Level 1)</span></em></strong></p><br><br><p><strong><span>Is methodical: </span></strong><span>Able to plan own work over short timescales for routine or familiar tasks and processes.</span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><strong><span>Prepared by: </span></strong></p><br><br><p><strong><span>Date:</span></strong></p><br><br><p><span>Priya Varma,</span><span>Regional Customer Management and Sales Lead</span></p><br><br><p><strong><em><span>13 April 2021</span></em></strong></p><br><br><br> </div>
<div>
<p> <strong>POSITION SUMMARY</strong> </p>
<p> </p>
<p>Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.</p>
<p> </p>
<p>Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p>
<p> </p>
<p>PREFERRED QUALIFICATION</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p>
<p> </p>
<p> </p>
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<p>POSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None</p>
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<p> <strong>POSITION SUMMARY</strong> </p>
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<p>Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.</p>
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<p>Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p>
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<p>PREFERRED QUALIFICATION</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p>
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<p>POSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: high school diploma or G.E.D. equivalent.</li><li>Related Work Experience: At least 1 year of related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul>