CSS developer Jobs
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Application Support Engineer</b></font></font></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Incident Management and Resolution (Levels 1 & 2)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Support: Receiving, analyzing and prioritizing requests and incidents reported by users (via our ticketing tool).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diagnostic & Investigation: Investigate complex anomalies by analyzing application behavior, reproducing bugs, and inspecting logs if necessary.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">R solution: To provide users with clear, precise answers and workarounds.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Escalation and Technical Collaboration</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bug qualification: Document unresolved incidents at your level in an ultra-precise manner (reproduction steps, logs, impacts) to transmit them to the development team.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow-up: Ensure follow-up of fixes with the technical teams and keep the client informed of progress.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Product Interface: Working hand in hand with the Product Customer Success Manager to identify bug trends and populate the knowledge base.</font></font></p><p>Am lioration Continue & Documentation</p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge base: Write technical sheets, internal solution procedures and participate in feeding the Help Center for user self-care.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Optimization: Participate in the improvement of monitoring and support tools to gain efficiency.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Education / Experience: With higher education in Computer Science (Bac+2 Bac+5) or a passionate self-taught individual, you have a first successful experience in a similar position (Application Support, N2 Support, or Software-oriented Helpdesk Technician).</font></font></p><p>Comp tences Techniques (Soft & Tech) :</p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have a good understanding of web/SaaS architectures (APIs, HTTP requests, browser code inspection).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of NoSQL databases and log reading is a serious asset.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of tools such as Azure DevOps.</font></font></p><p>M thodologie & Posture :</p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour and analytical mind: You like to dig into a problem, formulate hypotheses and find the root cause.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer service skills and teaching ability: You know how to rephrase a complex technical problem using simple and reassuring words for the customer.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Resilience and calm: You know how to manage priorities and stress when faced with a blocked client.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">If you match this profile, please send your CV by clicking</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">on the apply tab</font></font></p><p></p></section>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To provide a personalized and proactive concierge service, to guide and support clients throughout their stay, and to contribute to bringing the art of hospitality to life, under the responsibility of the Head Concierge.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in training on the standards of the Sofitel concierge service.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to building the address book and network of local partners.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in external booking tools and internal concierge procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the preparation of customer information materials (address guide, local sales pitch).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Welcoming and guiding customers, responding to their requests for information.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organize reservations (restaurants, excursions, transport, shows) and respond to special requests.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing customer mail, messages and parcels.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate with the baggage handler and valet for the handling of clients and their belongings.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide personalized follow-up for VIP and long-stay requests in conjunction with the Front Office.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain relationships with external partners (restaurants, transport, culture, excursions).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To contribute to the rapid resolution of any problem encountered by the client.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diploma in hospitality or tourism.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 2 years experience in concierge services or customer relations, ideally in a luxury hotel.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of French and Arabic; fluent English essential.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of Algiers and its region (culture, restaurants, leisure).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of service, discretion, impeccable presentation.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">R: activity, autonomy and initiative.</font></font></li></ul>
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<br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Il/Elle doit assurer un accueil et un service irréprochables aux clients de l'arrivée au départ, superviser l'ensemble des opérations de la réception, et piloter la mise en place du département Front Office dans le cadre de la pré-ouverture de l'hôtel.</p><br><p><strong>Missions Principales :</strong></p><br><ul><li>Participer au recrutement et à la formation des équipes de réception, concierge et standard.</li><li>Mettre en place les SOP Front Office (check-in/check-out, gestion des réclamations, programme de fidélité Sofitel).</li><li>Préparer les procédures d'urgence et de sécurité applicables à la réception.</li><li>Superviser les opérations d'accueil, d'enregistrement et de départ des clients.</li><li>Garantir un service personnalisé conforme aux standards Sofitel.</li><li>Gérer les réclamations clients et assurer un suivi jusqu'à résolution complète.</li><li>Optimiser le taux d'occupation en coordination avec les Réservations et le Revenue Management.</li><li>Élaborer les plannings des équipes et garantir une couverture 24h/24.</li><li>Suivre les indicateurs de performance (satisfaction client, upselling, délais d'attente).</li><li>Encadrer et évaluer les équipes de réception.</li><li>Gérer la caisse, la facturation et les procédures de contrôle interne.</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché: </strong></p><br><ul><li>Diplôme en hôtellerie, tourisme ou gestion hôtelière ou équivalent .</li><li>Expérience confirmée (5 ans minimum) en Front Office, idéalement en hôtel de luxe.</li><li>Expérience en pré-ouverture d'hôtel fortement appréciée.</li><li>Maîtrise du français et de l'arabe ; anglais courant indispensable.</li><li>Maîtrise des systèmes PMS (Opera), outils de réservation et de facturation.</li><li>Connaissance des standards de service de luxe et des procédures de sécurité hôtelière.</li><li>Excellent sens du relationnel, leadership, diplomatie et sang-froid.</li><li>Réactivité et capacité à travailler sous pression, notamment en contexte d'ouverture d'hôtel.</li></ul> </div>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage all of the company's technological activities within the framework of a contract. Define and implement the technical strategy, supervise development teams, and ensure the quality of digital products. Coordinate IT projects, arbitrate architectural choices, monitor budgets and deadlines, and conduct technological monitoring. Collaborate closely with product, sales, and general management teams to align technical solutions with business objectives. Possess expertise in Software Development and Product Development to design, evolve, and deliver robust, user-centric digital solutions. Demonstrate strong Project Management skills to plan, prioritize, track progress, and ensure on-time and on-budget project delivery. Ability to define an IT Strategy consistent with the company's vision and manage its medium- and long-term implementation. Proven experience in architecture (software, systems, cloud) to design secure, scalable, and high-performance platforms. Excellent communication skills, decision-making ability, prioritization skills, and the capacity to lead multidisciplinary teams. Knowledge of agile methodologies, security best practices, and proficiency with cloud environments and collaboration tools.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advanced degree in computer science or equivalent field, significant experience in a technical management or technological leadership role.</font></font></p>
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<span>Job Summary We are seeking an experienced, confident, and guest-focused Captain Waiter to join the team at Little Krazy , a whimsical fine-dining destination where exceptional hospitality meets immersive dining.<br> As a Captain Waiter, you are responsible for delivering an outstanding dining experience while leading a designated service section.<br> You will ensure every guest receives attentive, knowledgeable, and personalised service from arrival to departure.<br> Acting as the key link between guests, the kitchen, and front-of-house team, you will coordinate seamless service, mentor junior team members, and uphold the highest standards of hospitality.<br> More than serving food and beverages, you are an ambassador of the Little Krazy experience.<br> Through your professionalism, product knowledge, and genuine hospitality, you will create memorable moments for guests.<br> Instagram: littlekrazy_sa 1 year contract: Visa + flights + basic salary + accommodation + transport all provided for by the company.<br> No expense for candidates.<br> Key Responsibilities Deliver exceptional, personalised table service in accordance with the restaurant's service standards.<br> Take ownership of a designated dining section, ensuring smooth and efficient service throughout each shift.<br> Welcome guests at the table, introduce yourself, and create a warm and engaging dining experience.<br> Present the menu confidently, explaining dishes, ingredients, preparation methods, and daily specials.<br> Provide expert recommendations based on guest preferences, dietary requirements, and allergies.<br> Proactively upsell premium menu items, signature beverages, desserts, and chef's specials to enhance the guest experience and maximise revenue.<br> Accurately take food and beverage orders and enter them into the POS system.<br> Coordinate with the kitchen and bar teams to ensure orders are prepared and served accurately and within service standards.<br> Monitor guest satisfaction throughout the dining experience, anticipating needs and responding promptly to requests.<br> Resolve guest concerns professionally and escalate issues to management where appropriate.<br> Lead and support waiters and food runners within your section, ensuring service standards are consistently maintained.<br> Assist in training, coaching, and mentoring junior front-of-house team members.<br> Ensure tables are properly set, maintained, and reset in accordance with restaurant standards.<br> Process guest bills accurately and efficiently, ensuring a seamless payment experience.<br> Maintain comprehensive knowledge of all food, beverage, and promotional offerings, including allergens and dietary requirements.<br> Ensure compliance with food safety, hygiene, and health and safety standards.<br> Maintain impeccable grooming, professionalism, and presentation while representing the Little Krazy brand.<br> At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: Competitive salary packages – aligned with market standards and experience Visa (1 year temp) & Flights into the country for non-citizens Accommodation Transportation Allowance Career development & Internal promotions – grow with us across departments and seasons Creative & collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality & entertainment concepts – gain experience in premium F&B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> 1–3 years’ experience as a Captain Waiter or Senior Waiter in a premium restaurant, luxury hotel, or fine-dining restaurant A warm, engaging, and professional approach with a genuine passion for hospitality.<br> Fluent in Arabic and English with excellent verbal communication skills.<br> Outgoing, confident, and charismatic personality.<br> Excellent communication and interpersonal skills.<br> Strong understanding of food and beverage service, with ability to upsell effectively.<br> Team player who thrives in a fast-paced, dynamic environment.<br> Excellent food and beverage knowledge, including menu pairings, allergens, and dietary requirements.<br> Experience using restaurant POS systems.<br> Proven ability to remain calm, organised, and efficient in a fast-paced environment.<br> Impeccable personal presentation and professional demeanour.<br> About The Group: SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br></span> </div>
<p>Analyze user needs and participate in the realization of applicable modules in compliance with the company's development and operational standards and procedures. Install, configure, and maintain IT equipment and networks. Diagnose and resolve hardware and software failures. Provide technical support to users (assistance and basic training). Participate in the administration of systems, networks, and databases.</p><p><strong>Desired Candidate Profile</strong></p><p>Senior technician in the specialty. 2 years of professional experience. Knowledge in networks, IT security, and databases.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa . It is backed (~ $200M in funding ) by VCs from Silicon Valley, Europe and other parts of the world. We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. Helping usher the continent into a digital economy era. We re not just about serving people - we re about creating a marketplace to bring people what they need while infusing social values.</p><p>About the role</p><p>We are looking for an experienced product manager to join our Super App and Mobility Initiative. You will join the team that leads and owns the Product vision and roadmap for Yassir Super App products. If you possess unparalleled strategic thinking, a big picture person, business acumen, you are obsessed with customer jobs-to-be-done, and you are detailed-oriented, then we are looking for you!</p><p>Responsibilities</p><ul><li>Work with customers to understand jobs to be done and design user journeys</li><li>Develop user stories translating business requirements into specifications the design and tech team can act upon</li><li>Own the product roadmap and oversee its execution while balancing requirements across products and countries</li><li>Contribute to the company culture and be responsible for the success and personal growth of our product managers</li><li>Contribute to the company's overall strategy working closely with the engineering, data, and operations teams</li><li>Co-Manage the different stakeholders across countries and products</li></ul><p>Requirements</p><ul><li>+2 years experience as a product manager or in a similar level position</li><li>Excellent communication skills and vocal commands, a good caliber should be able to express ideas and negotiate tradeoffs excellently</li><li>management skills, ideally experience managing remote teams.</li><li>Experience in dealing with Engineering teams and design teams, understanding their acronyms and wordings and talking their language.</li><li>Good knowledge of how a software app works from it s different layers.</li><li>Experience in a rapidly growing company in the mobility, on-demand, or delivery space is a plus</li><li>BSc/MSc in Engineering, Computer Science, Design or relevant field</li></ul><p>At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen. Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together. We look forward to receiving your application!</p><p>Best of luck,</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements</strong></p><ul><li>+2 years experience as a product manager or in a similar level position</li><li>Excellent communication skills and vocal commands, a good caliber should be able to express ideas and negotiate tradeoffs excellently</li><li>management skills, ideally experience managing remote teams.</li><li>Experience in dealing with Engineering teams and design teams, understanding their acronyms and wordings and talking their language.</li><li>Good knowledge of how a software app works from it s different layers.</li><li>Experience in a rapidly growing company in the mobility, on-demand, or delivery space is a plus</li><li>BSc/MSc in Engineering, Computer Science, Design or relevant field</li></ul><p></p></section>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">He/She will be responsible for welcoming, checking in and checking out clients in accordance with Sofitel standards, guaranteeing personalized and high-quality service at every stage of their stay.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow the Front Office training course (SOP check-in/check-out, OPERA, Sofitel La Maison standards, loyalty program).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in role-playing and simulation sessions (reception, handling objections, crisis situations).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Familiarize yourself with the hotel's offerings (rooms, Spa/Thalasso, catering, activities).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Greet, register and process customers courteously and efficiently.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Inform customers about the hotel's amenities and services.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perform cash collection and invoicing in accordance with procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Handling last-minute bookings and changes to stays.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage special requests and ensure their follow-up.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Report any anomalies or complaints to the Front Desk Supervisor / MOD.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Apply customer data security and confidentiality procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to achieving additional sales objectives (upselling, upgrades).</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diploma in hospitality, tourism or equivalent.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prior experience in hotel reception preferred, ideally within a luxury hotel.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluency in French and Arabic; fluent English essential.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of a PMS (OPERA preferred).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Neat presentation, sense of service and hospitality.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour, responsiveness, ability to work in a team.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: The successful candidate will be responsible for welcoming, checking in, and checking out guests, adhering to Sofitel standards and ensuring personalized, high-quality service at every stage of their stay. Main Responsibilities: Complete the Front Office training program (SOP check-in/check-out, OPERA, Sofitel La Maison standards, loyalty program). Participate in role-playing exercises and simulations (reception, handling objections, crisis situations). Become familiar with the hotel's offerings (rooms, Spa/Thalasso, restaurants, activities). Greet, check in, and serve guests courteously and efficiently. Inform guests about the hotel's amenities and services. Process payments and invoices according to procedures. Handle last-minute reservations and changes to stays. Manage special requests and ensure their follow-up. Report any anomalies or complaints to the Front Desk Supervisor/MOD. Apply customer data security and confidentiality procedures. Contribute to achieving upselling and upgrade targets.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diploma in hospitality, tourism, or equivalent. Previous experience in hotel reception, preferably in a luxury hotel, is preferred. Fluency in French and Arabic; fluent English is essential. Knowledge of a PMS (OPERA preferred). Impeccable presentation, excellent customer service and hospitality skills. Rigorous, responsive, and able to work effectively in a team.</font></font></p>
<p>Install and configure computer workstations and peripherals. Assist users and process IT incidents. Diagnose and resolve hardware and software problems. Ensure first-level maintenance of equipment. Manage user access and accounts. Participate in the monitoring of the IT park. Ensure data security and backup. Document interventions and incidents. Knowledge in IT and networks. Proficiency in office tools. Diagnostic and problem-solving skills. Reactivity, rigor, and service-oriented. Team spirit and good communication skills.</p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Install and configure computer workstations and peripherals. Provide user support and handle IT incidents. Diagnose and resolve hardware and software problems. Perform first-level equipment maintenance. Manage user access and accounts. Participate in IT asset management. Ensure data security and backups. Document interventions and incidents. Knowledge of IT and networks. Proficiency in office software. Ability to diagnose and resolve problems. Responsiveness, rigor, and a strong service orientation. Team spirit and good communication skills. If you match this profile, please send your CV by clicking on the "Apply" tab. Blida Beni Tamou</font></font></p>
<p>About your role as QA Engineer Review requirements, specifications, and technical documents to provide feedback; analyze test results to ensure software meets quality standards Create, execute, and manage test cases (both manual and automated), including detailed plans for comprehensive coverage Document testing phases, report bugs, and track defects efficiently. Perform thorough regression testing to verify bug fixes Work with cross-functional teams throughout the software development lifecycle to maintain quality and troubleshoot issues Conduct post-release/post-implementation testing to ensure product stability and quality in real-world usage Design and develop automation scripts using open source tools. Stay updated with new testing tools and strategies to enhance efficiency Estimate, prioritize, and coordinate testing activities to align with project timelines and objectives Liaise with internal teams to understand system requirements and monitor the debugging process to ensure effective resolution of issues</p><p><strong>Desired Candidate Profile</strong></p><p>2 - 4 years of hands-on experience with manual and automated mobile testing on Android and iOS platforms Hands-on experience in developing automated test cases in at least one programming language Proven working experience with Agile project management, QA methodology, and test management software Hands-on experience with API Testing frameworks such as Postman Hands on experience with test management tools such as Xray Ability to design and write test cases in BDD format Experience in Smoke Testing, Sanity Testing, Performance Testing, end-to-end application testing Hands-on experience with the Robot framework is a plus Experience in a rapidly growing company in the mobility, on-demand or fintech space is a plus BSc/MSc in Engineering, Computer Science or relevant field</p>
<p>The company is seeking a qualified and experienced Accountant to join their team. The successful candidate will be responsible for maintaining general accounting records, entering and controlling accounting documents, and monitoring client and supplier accounts. They will also prepare tax and social declarations and participate in year-end closing activities.</p><p><strong>Desired Candidate Profile</strong></p><p>Level of study: Bac+2 Bac+3 in accounting, finance or management. Experience in a similar position. Mastery of accounting software and IT tools. Rigor, organization and sense of responsibility. Discretion and respect for deadlines.</p>
<h2 class="h5">Job description</h2>
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<span>Mindrift is looking for highly skilled Senior Python Data Scraping Engineers to join the Tendem project and drive specialized data scraping workflows within our hybrid AI + human system.<br> In this role, as an AI Pilot – that’s how we refer to this role at Mindrift – you’ll collaborate with Tendem Agents that handle repetitive tasks, while you provide critical thinking, domain expertise, and quality control to deliver accurate and actionable results.<br> This part-time remote opportunity is ideal for technical professionals with hands-on experience in web scraping, data extraction and processing.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> This is a freelance role for a Tendem project.<br> As a Senior Python Data Scraping Engineer , you'll handle data scraping tasks requiring technical precision for web extraction and processing, utilizing various tools such as our provided Apify and OpenRouter alongside your own resourceful approaches.<br> Key Responsibilities: Own end-to-end data extraction workflows across complex websites, ensuring complete coverage, accuracy, and reliable delivery of structured datasets.<br> Leverage internal tools (Apify, OpenRouter) alongside custom workflows to accelerate data collection, validation, and task execution while meeting defined requirements.<br> Ensure reliable extraction from dynamic and interactive web sources, adapting approaches as needed to handle JavaScript-rendered content and changing site behavior.<br> Enforce data quality standards through validation checks, cross-source consistency controls, adherence to formatting specifications, and systematic verification prior to delivery.<br> Scale scraping operations for large datasets using efficient batching or parallelization, monitor failures, and maintain stability against minor site structure changes.<br> Requirements: At least 5+ years of relevant experience in data engineering, web scraping, automation, or software development (required).<br> Bachelor’s or Master’s Degree in Engineering, Applied Mathematics, Computer Science, or related technical fields is a plus.<br> Candidates should have a strong technical foundation and practical experience with scripting, automation, and AI-assisted workflows.<br> We are looking for specialists who can solve non-trivial problems, work confidently with LLMs, and systematically collect, structure, and validate data from diverse sources.<br> A methodical, detail-oriented approach and the ability to work independently are essential.<br> Strong experience in Python web scraping (BeautifulSoup, Selenium or similar), including dynamic content (JS, AJAX, infinite scroll) and APIs via proxies Proven ability to extract data from complex structures (hierarchies, archived pages, inconsistent HTML) Solid background in data cleaning, normalization, and validation, delivering structured datasets (CSV, JSON, Google Sheets) Demonstrated experience handling anti-bot mechanisms and dynamic site structures at scale Experience with cloud infrastructure (AWS or equivalent) and containerization (Docker) as part of real workflows Hands-on experience with LLM frameworks (LangChain, OpenRouter, or similar) applied to automation tasks Strong attention to detail and commitment to data accuracy Self-directed work ethic with ability to troubleshoot independently A link to GitHub is a plus English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $25 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
<p>Description de l'entreprise Rejoignez un h tel membre du r seau Accor, dont le groupe r unit plus de 5 500 h tels, 10 000 restaurants et destinations lifestyle, dans 110 pays. Ici, nous croyons en vous et en ce que vous apportez. Les opportunit s de d veloppement et d' volution sont nombreuses. Chaque projet, chaque action contribue cr er un impact positif et m morable pour nos clients, nos coll gues et aussi pour notre plan te. Ensemble, nous incarnons la vision de lhospitalit responsable. Devenez un Heartist , et laissez votre c ur vous guider dans ce monde o la vie bat plus fort.</p><p>Description du poste Il/Elle doit assurer un accueil et un service irr prochables aux clients de larrive au d part, superviser lensemble des oprations de la rception, et piloter la mise en place du d partement Front Office dans le cadre de la pr -ouverture de lh tel.</p><p>Missions Principales :</p><ul><li>Participer au recrutement et la formation des quipes de rception, concierge et standard.</li><li>Mettre en place les SOP Front Office (check-in/check-out, gestion des rclamations, programme de fidlit Sofitel).</li><li>Prparer les procdures durgence et de scurit applicables la rception.</li><li>Superviser les oprations daccueil, denregistrement et de d part des clients.</li><li>Garantir un service personnalis conforme aux standards Sofitel.</li><li>Grer les rclamations clients et assurer un suivi jusqu r solution complte.</li><li>Optimiser le taux doccupation en coordination avec les Rservations et le Revenue Management.</li><li>laborer les plannings des quipes et garantir une couverture 24h/24.</li><li>Suivre les indicateurs de performance (satisfaction client, upselling, dlais dattente).</li><li>Encadrer et valuer les quipes de rception.</li><li>Grer la caisse, la facturation et les procdures de contrle interne.</li></ul><p>We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome†resonate as the finest hotel promise.</p><p>From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.</p><p>Our Brands include:</p><ul><li>-Raffles</li><li>-Fairmont</li><li>-Sofitel</li><li>-MGallery</li><li>-Grand Mercure</li><li>-Pullman</li><li>-Swissôtel</li><li>-Novotel</li><li>-Suite Novotel</li><li>-Mercure</li><li>-Thalassa sea & spa</li><li>-Adagio</li><li>-ibis</li><li>-ibis Styles</li><li>-ibis budget</li><li>-HotelF1-</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Profil Recherch :</h2><ul><li>Diplme en h tellerie, tourisme ou gestion h teli re ou quivalent .</li><li>Exprience confirme (5 ans minimum) en Front Office, id alement en h tel de luxe.</li><li>Exprience en pr -ouverture d h tel fortement appr ci e.</li><li>Ma trise du fran ais et de larabe ; anglais courant indispensable.</li><li>Ma trise des syst mes PMS (Opera), outils de r servation et de facturation.</li><li>Connaissance des standards de service de luxe et des procdures de scurit h teli re.</li><li>Excellent sens du relationnel, leadership, diplomatie et sang-froid.</li><li>R activit et capacit travailler sous pression, notamment en contexte douverture d h tel.</li></ul>
<div ><p ><font face="Calibri, sans-serif"><strong>1. JOB PURPOSE </strong></font></p><p ><font face="Calibri, sans-serif">The jobholder is responsible to actively promote DHL’S range of E-com products and services, liaise for the equipment, manage installation, support clients and impart training & system integrations. Train & support New E-Com Advisor, maintain e-Com Inventory </font></p><p ><font face="Calibri, sans-serif"><strong>2. PRINCIPAL ACCOUNTABILITIES </strong></font></p><p ><font face="Calibri, sans-serif">1. Install E-com tools for new customers and conduct capability demonstrations for new or potential customers to enhance the competitive advantage of using DHL for our customers. </font></p><p ><font face="Calibri, sans-serif">2. Provide customers – both internal & external user training through road shows and customer evenings respectively on E-com products both on current and new versions of the software to ensure smooth shipment processing for 100% accurate manifest data. </font></p><p ><font face="Calibri, sans-serif">3. Evaluate customer needs, provide solutions and customise the E-com products (software and hardware) to meet the customer’s need, without compromising DHL’s standards and also providing customers value-added services. </font></p><p ><font face="Calibri, sans-serif">4. Provide support and solutions to the sales team, with regards to any E-com products, training and accompany Sales Team to customer sites for presentations if needed to provide the customer effective utilisation of our systems. Install account rates on Easy Ship systems for customers, upon requests from Sales. </font></p><p ><font face="Calibri, sans-serif">5. Select appropriate hardware for each site dependant on volume of shipments / revenue, after consultation with eShippng & Customer Solution Manager to ensure the most effective utilization of technology. </font></p><p ><font face="Calibri, sans-serif">6. Evaluate competitor’s shipment processing systems & products via direct on-site comparison with DHL products, feedback from customers and / or any other means of competitor intelligence to drive continuous improvement of our products & systems. </font></p><p ><font face="Calibri, sans-serif">7. Ensure that all systems are in good condition, upgraded, tested and functioning properly before deploying to customers to ensure smooth transition with minimal disruption to the user’s business. </font></p><p ><font face="Calibri, sans-serif">8. Work closely with the Area team, DZ IT and KUL/PRG team to develop solutions and processes or modifications to existing products to continually exceed customer’s expectations and strengthen DHL’S stronghold as a market leader in the Air Express Industry, by providing value-added service via E-com products and customised solutions. </font></p><p ><font face="Calibri, sans-serif">9. Ensure that the Electronic Service Directory file is updated at all sites within the the first 3 weeks of every quarter and new courier guides sent to SPS customers every quarter to ensure data accuracy. </font></p><p ><font face="Calibri, sans-serif">10. Check and ensure 100% manifest data return from all SPS sites, as it results in significant cost savings for DHL. </font></p><p ><font face="Calibri, sans-serif">11. Provide weekly reports on time as and when requested by the eShippng & Customer Solution Manager. </font></p><p ><font face="Calibri, sans-serif">12. Ensure that all our customers using the E-com products are provided efficient and excellent customer service as regards – Logging in of all support calls immediately and attending to them within 24 hours, being on call 24 hours a day even whilst managing the E-com Duty Manager roster every alternate month to attend to any critical system failures for timely restoration, ensure systems are working at all times and in case of breakdown prompt arrangements are made for replacement and the DHL customer server is up at all times so that the external customers can download/upload data files when required. </font></p><p ><font face="Calibri, sans-serif">13. Ensure that all mail shot requests from Sales are promptly actioned and proper manifesting is done to ensure timely and accurate data is available to the network. </font></p><p ><font face="Calibri, sans-serif">14. Assist the Billing team with reports from client systems to identify any discrepancies in billing so that corrective action (credit notes) can be taken immediately contributing to achievement of DOS targets. </font></p><p ><font face="Calibri, sans-serif">15. Conduct a six monthly audit of all client systems and update files for hardware count, serial and model numbers and track calibration of scales to secure control over our systems and also quick recovery in case of breakdowns. </font></p><p ><font face="Calibri, sans-serif">16. Organise quarterly meetings with Service Centre Managers and team leaders to discuss any sites identified by couriers as potential for automation or customers with recurring problems like miscodes, etc. so that corrective action can be taken promptly. </font></p><p ><font face="Calibri, sans-serif">17. Ensure e-Com objectives are met & report monthly to the E-com Manager. </font></p><p ><font face="Calibri, sans-serif">18. e-AWB Allocation Management: Constant allocation of e-AWB to new & existing customers. Ensure maximum utilization of country’s e-AWB’s range </font></p><p ><font face="Calibri, sans-serif">19. Daily review and action of CSV pre-print requests and their conversion to e-Customers </font></p><p ><font face="Calibri, sans-serif">20. e-uploads Service level maintenance in line with annual KPI's </font></p><p ><font face="Calibri, sans-serif">21. Provide on-job training to new e-Com Advisors with complete overview of e-Com department and its objectives. </font></p><p ><font face="Calibri, sans-serif">22. Ensure that the e-Com Advisor is able to conduct his daily activities. </font></p><p ><font face="Calibri, sans-serif">23. Assisting fresh e-Com Advisors in supporting customer special requirements, S/w Issues and customer support. </font></p><p ><font face="Calibri, sans-serif">24. Ensure all aspects of customer service in relation to Customers using DHL's eCom tools and promotion of eCom tools. </font></p><p ><font face="Calibri, sans-serif">25. Stock Management: Raise and follow-up orders, secure stocks, maintain re-order level and conduct inventory of the e-Com Store. </font></p><p ><font face="Calibri, sans-serif">26. Monitoring Manual waybills supplies & taking actions in line with the process in place at any given time. </font></p><p ><font face="Calibri, sans-serif">27. Active participation in selling, coordination & implementation of integration projects as assigned by the eShippng & Customer Solution Manager. </font></p><p ><font face="Calibri, sans-serif"><strong>3. KNOWLEDGE, SKILLS AND EXPERIENCE </strong></font></p><p ></p><ul><li><font face="Calibri, sans-serif">Possess a BAC + 3 or TS in computer science </font></li><li><font face="Calibri, sans-serif">Excellent written as well as verbal communication skills in English. </font></li><li><font face="Calibri, sans-serif">Must possess good IT experience (minimum 1 - 3 years) in a service related industry. </font></li><li><font face="Calibri, sans-serif">Must hold a degree / diploma in an IT discipline with excellent knowledge of IT skills like networking WAN & LAN, Microsoft applications, basic programming, and troubleshooting on Operating Systems. </font></li><li><font face="Calibri, sans-serif">A working knowledge of web development tools would be desirable. </font></li><li><font face="Calibri, sans-serif">Working knowledge in computer hardware & software, with a definite interest in helping customers benefit through the use of technology. </font></li><li><font face="Calibri, sans-serif">Aptitude to constantly update self of developments and innovations in an extremely volatile technical environment. </font></li><li><font face="Calibri, sans-serif">Ability to work independently even under pressure. </font></li><li><font face="Calibri, sans-serif">Deadline and target driven. </font></li><li><font face="Calibri, sans-serif">Excellent presentations skills. </font></li><li><font face="Calibri, sans-serif">Possess a valid DZ Driving licence. </font></li><li><font face="Calibri, sans-serif">Good planning and organizing skills. </font></li><li><font face="Calibri, sans-serif">Team Player </font></li><li><font face="Calibri, sans-serif">Possess high energy levels and enjoys challenge. </font></li><li><font face="Calibri, sans-serif">Ability to work effectively and build relationships with Internal as well as External DHL Customers. </font></li><li><font face="Calibri, sans-serif">Commercial attitude / business acumen. </font></li><li><font face="Calibri, sans-serif">Strong analytical & logical approach towards problem solving. </font></li></ul><p ><font face="Calibri, sans-serif"><br></font></p><p ><font face="Calibri, sans-serif"> </font></p><p ><font face="Calibri, sans-serif"> </font></p><p ><font face="Calibri, sans-serif"> </font></p><p ><font face="Calibri, sans-serif"> </font></p><p ><font face="Calibri, sans-serif"> </font></p><p ><font face="Calibri, sans-serif"> </font></p><p ><font face="Calibri, sans-serif"> </font></p><p ><font face="Calibri, sans-serif"> </font></p><p ><font face="Calibri, sans-serif"> </font></p><p ><font face="Calibri, sans-serif"> </font></p><p ><font face="Calibri, sans-serif"> </font></p><p ><font face="Calibri, sans-serif"> </font></p><p ><font face="Calibri, sans-serif"> </font></p><p ><font face="Calibri, sans-serif"> </font></p><p ><font face="Calibri, sans-serif"> </font></p><p ><font face="Calibri, sans-serif"> </font></p><p ><font face="Calibri, sans-serif"> </font></p><p ><font face="Calibri, sans-serif"></font></p></div>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main duties: Operate a crane and handle loads. Responsibilities: Identify and report any risks that could compromise the performance of duties to your superiors, and implement appropriate actions in accordance with guidelines. Perform pre-shift checks on the lifting equipment (unblocking, stabilization, etc.) and inspect the equipment. Access the cab, test transmission systems, and prepare the crane for operation. Operate the crane, position the pulley block, and sling loads. Lift and distribute loads to different locations. Inspect the crane, identify malfunctions, and report them to the supervisor. Decommission the crane and perform end-of-shift safety procedures (power supply, etc.). Regarding QHSE: Respect the general safety instructions and rules in force within the Company and on the Project site. Apply the procedures and rules dictated within the Integrated Management System. Wear appropriate collective and individual protective equipment (CPE and PPE) at the project level. Respect the safety instructions formulated by the manufacturer, contained in the equipment or machinery user manual. Check the condition of the equipment to ensure the absence of any defects that could compromise safety and/or the environment and report any anomalies observed. Maintain equipment after each use, check for and report any leaks (water, fuel, oil, etc.) to avoid waste and environmental pollution. Operate, handle, and use equipment professionally, carefully, and in strict compliance with safety regulations. Report any malfunctions or relevant information related to the activity to your supervisor. Immediate availability required. If you meet these requirements, please send your CV by clicking on the "Apply" tab in Algiers.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">General education: 3AS. Professional training: Heavy equipment operator training. Professional experience: 5 years.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main duties: To operate a crane and to ensure the handling of loads.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Duties and Responsibilities: Identify and report any risks that could compromise the performance of your duties to your superiors, and implement appropriate actions in accordance with established guidelines. Perform pre-shift checks on the lifting equipment (unblocking, stabilization, etc.) and inspect the equipment. Access the cab, test transmission systems, and prepare the crane for operation. Operate the crane, position the pulley block, and sling loads. Lift and distribute loads to various locations. Inspect the crane, identify any malfunctions, and report them to the supervisor. Decommission the crane and perform end-of-shift safety procedures (power supply, etc.).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In terms of QHSE (Quality, Health, Safety, and Environment): Comply with the general safety instructions and rules in force within the Company and on the Project site. Apply the procedures and rules dictated within the framework of the Integrated Management System. Wear appropriate collective and individual protective equipment (CPE and PPE) at the project level. Comply with the safety instructions formulated by the manufacturer, contained in the equipment or machinery user manual. Check the condition of the equipment to ensure the absence of any malfunction that could compromise safety and/or the environment and report any anomalies observed. Maintain equipment after each use, check for and report any leaks (water, fuel, oil, etc.) to avoid waste and environmental pollution. Operate, handle, and use equipment professionally, carefully, and in strict compliance with safety rules. Report any malfunction or relevant information related to the activity to your superiors.</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">General education: 3AS.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Professional training: Equipment operator training.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Professional experience: 5 years.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Available immediately.</font></font></li></ul>
<p><b>JOB SUMMARY</b> Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p><p>Managing Spa Sales and Marketing Strategy</p><p>Identifies and recommends new products and product enhancements to remain competitive in the market. Creates and coordinating special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation. Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events. Ensures spa services are included in all property-related marketing and advertising.</p><p>Managing Spa Operations and Budgets</p><p>Selects vendors for spa retail operations and managing contract agreements. Oversees retail product research, product selection and purchasing, product display. Manages supply inventories and purchasing control, including uniforms. Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded. Maintains cleanliness of spa and related areas and equipment.</p><p>Managing Spa Revenue Management Strategy</p><p>Monitors and Manages the payroll function. Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.</p><p>Providing and Ensuring Exceptional Customer Service</p><p>Investigates reports and follows-up on guest incidents. Ensures corrective measures are implemented to prevent a reoccurrence. Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Observes service behaviors of employees and provides feedback to individuals and/or managers. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Strives to improve service performance.</p><p>Conducting Human Resources Activities</p><p>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists employees based on their individual strengths, development needs, career aspirations and abilities. Establishes and maintains open, collaborative relationships with employees and Ensuring employees do the same within the team. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Brings issues to the attention of Human Resources as necessary. Manages employee progressive discipline procedures for areas of responsibility. Ensures property policing are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supporting the Peer Review Process. Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicating expectations, recognizes performance, and produces desired business results.</p><p><strong>Desired Candidate Profile</strong></p><p>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.</p>
<h2 class="h5">Job description</h2>
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<br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Il/Elle assurera l'accueil, l'enregistrement et le départ des clients dans le respect des standards Sofitel, en garantissant un service personnalisé et de qualité à chaque étape du séjour.</p><br><p><strong>Missions Principales : </strong></p><br><ul><li>Suivre le parcours de formation Front Office (SOP check-in/check-out, OPERA , standards Sofitel La Maison, programme de fidélité ).</li><li>Participer aux sessions de mise en situation et simulations (accueil, gestion des objections, situations de crise).</li><li>Se familiariser avec l'offre de l'hôtel (chambres, Spa/Thalasso, restauration, activités).</li><li>Accueillir, enregistrer et traiter les clients avec courtoisie et efficacité.</li><li>Renseigner les clients sur les prestations et services de l'hôtel.</li><li>Effectuer les encaissements et la facturation conformément aux procédures.</li><li>Traiter les réservations de dernière minute et les modifications de séjour.</li><li>Gérer les demandes spéciales et assurer leur suivi.</li><li>Signaler toute anomalie ou réclamation au Front Desk Supervisor / MOD.</li><li>Appliquer les procédures de sécurité et de confidentialité des données clients.</li><li>Contribuer à l'atteinte des objectifs de vente additionnelle (upselling, upgrades).</li></ul><br>Qualifications<br><br><p><strong>Profil Recherché: </strong></p><br><ul><li>Diplôme en hôtellerie, tourisme ou équivalent.</li><li>Première expérience en réception hôtelière souhaitée au sein d'un hôtel de luxe.</li><li>Maîtrise du français et de l'arabe; anglais courant indispensable.</li><li>Connaissance d'un PMS (OPERA apprécié).</li><li>Présentation soignée, sens du service et de l'accueil.</li><li>Rigueur, réactivité, capacité à travailler en équipe.</li></ul> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Process alarms and handle anomalies._x000D_ Integrate new nodes (MSC, EPG, etc.)._x000D_ Develop configurations to meet the needs of different structures and departments._x000D_ Open and follow up on CSRs with the supplier for any emergencies or consultations..._x000D_ Ensure regular daily tasks related to platform administration (EMM Gui Application & OS System & Alarms). Investigate and analyze the cause of errors related to CDRs generated by the ATM network. Participate in Software / Hardware upgrades of different suppliers (Huw LTE, EPG etc.). Manage User Gui & OS._x000D_ Night activity (Maintenance Windows and the deployment of a new configuration requiring night activity)._x000D_ Ensure versatility between all nodes of the sub-directorate. Comply with HSE requirements.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>BASIC TRAINING:</h2> University degree (Bac +5) Specialization: Information Systems, Telecommunications, IT Experience in a similar position<p></p></section>