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<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Join a hotel that's part of the Accor network, a group that brings together more than 5,500 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Here, we believe in you and what you bring to the table. Opportunities for growth and development abound. Every project, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">He/She will supervise the day-to-day operations of the reception, guide and support the Front Desk Agents, ensure a welcome and service in accordance with Sofitel standards, and assist the Front Desk Manager in setting up the Front Office service as part of the pre-opening.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the recruitment and training of Front Desk Agents.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the writing and testing of Front desk SOPs (check-in/check-out, billing, complaints management).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare training materials and welcome scripts that conform to Sofitel and La Maison standards.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to opening scenario simulations (mock check-in/check-out/Complaints Management).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise and coordinate the work of Front Desk Agents on your shift.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the division of tasks and the monitoring of the proper application of procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing complex customer situations (complaints, billing disputes, VIPs).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Control the cash register, cash receipts and compliance with financial procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Liaise with Housekeeping to monitor room conditions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To replace the Front Desk Manager in their absence.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the ongoing training and integration of new agents.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the application and compliance with service standards and the loyalty program.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A degree in hospitality, tourism, or hotel management, or equivalent, is highly desirable. Proven experience (minimum 2-3 years) in reception, ideally in a luxury hotel; prior supervisory experience is a plus. Experience in hotel pre-openings is a plus. Fluency in French and Arabic; fluent English is essential. Proficiency in the OPERA PMS. Natural leadership, strong organizational skills, and the ability to manage stress. Excellent customer service skills and impeccable presentation.</font></font></p>
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<span>Job Summary Key Responsibilities We are seeking a highly organized, proactive, and dynamic Executive Assistant to support the Chief Executive Officer (CEO) in a fast-paced, matrixed F&B organization .<br> This role requires exceptional communication skills, strong business acumen, and the ability to manage complex scheduling, relationships, and confidential information with discretion.<br> Preference will be given to candidates who have experience in a hospitality environment.<br> As the primary point of contact between the CEO and both internal and external parties, you will ensure smooth and efficient operations of the executive office.<br> At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: Competitive salary packages – aligned with market standards and experience Visa (1 year temp) & Flights into the country for non-citizens Accommodation Transportation Allowance Career development & Internal promotions – grow with us across departments and seasons Creative & collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality & entertainment concepts – gain experience in premium F&B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> Executive Support Manage a complex and frequently changing calendar, including meetings, travel, and events.<br> Prepare and organize materials for meetings such as agendas, presentations, briefing notes.<br> Attend key meetings when required, take minutes, and follow up on action items.<br> Handle confidential documents and communications with the utmost discretion.<br> Communication & Coordination Act as a liaison between the CEO and internal/external stakeholders across departments, regions, and levels of seniority.<br> Draft high-quality correspondence, reports, and internal communications on behalf of the CEO.<br> Ensure timely flow of information between the CEO’s office and cross-functional teams.<br> Project & Stakeholder Management Assist in tracking strategic initiatives and ensure deliverables are met by relevant stakeholders.<br> Coordinate with department heads, business units, and partners in a matrix structure.<br> Support the CEO in managing logistics and documentation.<br> Travel & Events Organize complex domestic and international travel itineraries, including accommodations, transport, and agendas.<br> Coordinate leadership offsites, team meetings, and corporate events.<br> Administrative Excellence Oversee expenses, approvals, and budget tracking related to the executive office.<br> Maintain filing systems, contact databases, and document archives.<br> Ad-Hoc Support Provide ad-hoc support to the CEO across operational, strategic, commercial, personal and administrative matters as required.<br> Undertake additional projects, assignments, and other cognate duties as delegated by the CEO to support the successful operation of the business.<br> Demonstrate flexibility and adaptability in responding to evolving business needs and executive priorities.<br> Requirements: Bachelor’s degree in Business Administration or Secretarial Administration.<br> 5+ years of work experience in a Food & Beverage or Hospitality environment as an Executive Assistant or Front of House, Communications and Concierge role.<br> Fluent in English, Arabic is an advantage.<br> Strong understanding of matrix organizations and ability to navigate cross-functional environments.<br> Excellent verbal and written communication skills with a professional and diplomatic demeanor.<br> Proficiency in Google Workspace, and communication/project tools.<br> Ability to handle pressure, meet deadlines, and maintain confidentiality at all times.<br> High level of adaptability, discretion, and emotional intelligence.<br> About The Group: SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br></span> </div>
<p>JOB DESCRIPTION: Abbott is a global healthcare leader, creating breakthrough science to improve people s health. We re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of . A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position works out of our offices, in Algeria in the Abbott Diabetes Care ( ADC) Division where we are committed to providing people with diabetes the freedom to continuously monitor and track their glucose levels with unsurpassed 14-day accuracy and no painful fingerstick. What You ll Do: Achieve reimbursement at national level in alignment with local and global guidelines. Prepare reimbursement documentations as specified by authorities in Algeria. Prepares proposals for pricing and reimbursement submissions of current and future products. Work closely with the Market Access Director and Management team to deliver and support all strategic goals. Leadership, Influencing and lobbying with multiple stakeholders at Country level (authorities, payers, KOLs, physician s associations, patient s associations ) Ethics and Compliance - Ensure all business activities are conducted within the framework of the Abbott Code of business conduct and applicable country local laws. Educate HCPs and patients on the use of the FreeStyle Libre digital health tools and platforms available for the interpretation of glucose data and reports. Obtain/place and follow up on any orders placed through any of the distribution channels available. Attend congresses and cycle meetings as and when required this includes events that might take place over a weekend. Maintain territory and customer records daily via the approved Abbott tools. Ensure coverage and frequency targets are met monthly.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in medical subject (pharmacy or other medical science). Preferred Experience: 10-15 years experience of which at least 3 years have been Market Access roles Bachelor's degree in medical subject (pharmacy or other medical science). A developer , Start-Up mindset: responsible for establishing a new market; should be able to set up and develop the overall national reimbursement. National/Public reimbursement experience, with launch & complete reimbursement of at least one new product is a must. French and English language essential. Diabetes market experience is preferred. Medical devices experience is an advantage (not a must).</p>
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<span>Mindrift is looking for highly skilled Senior Python Data Scraping Engineers to join the Tendem project and drive specialized data scraping workflows within our hybrid AI + human system.<br> In this role, as an AI Pilot – that’s how we refer to this role at Mindrift – you’ll collaborate with Tendem Agents that handle repetitive tasks, while you provide critical thinking, domain expertise, and quality control to deliver accurate and actionable results.<br> This part-time remote opportunity is ideal for technical professionals with hands-on experience in web scraping, data extraction and processing.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> This is a freelance role for a Tendem project.<br> As a Senior Python Data Scraping Engineer , you'll handle data scraping tasks requiring technical precision for web extraction and processing, utilizing various tools such as our provided Apify and OpenRouter alongside your own resourceful approaches.<br> Key Responsibilities: Own end-to-end data extraction workflows across complex websites, ensuring complete coverage, accuracy, and reliable delivery of structured datasets.<br> Leverage internal tools (Apify, OpenRouter) alongside custom workflows to accelerate data collection, validation, and task execution while meeting defined requirements.<br> Ensure reliable extraction from dynamic and interactive web sources, adapting approaches as needed to handle JavaScript-rendered content and changing site behavior.<br> Enforce data quality standards through validation checks, cross-source consistency controls, adherence to formatting specifications, and systematic verification prior to delivery.<br> Scale scraping operations for large datasets using efficient batching or parallelization, monitor failures, and maintain stability against minor site structure changes.<br> Requirements: At least 5+ years of relevant experience in data engineering, web scraping, automation, or software development (required).<br> Bachelor’s or Master’s Degree in Engineering, Applied Mathematics, Computer Science, or related technical fields is a plus.<br> Candidates should have a strong technical foundation and practical experience with scripting, automation, and AI-assisted workflows.<br> We are looking for specialists who can solve non-trivial problems, work confidently with LLMs, and systematically collect, structure, and validate data from diverse sources.<br> A methodical, detail-oriented approach and the ability to work independently are essential.<br> Strong experience in Python web scraping (BeautifulSoup, Selenium or similar), including dynamic content (JS, AJAX, infinite scroll) and APIs via proxies Proven ability to extract data from complex structures (hierarchies, archived pages, inconsistent HTML) Solid background in data cleaning, normalization, and validation, delivering structured datasets (CSV, JSON, Google Sheets) Demonstrated experience handling anti-bot mechanisms and dynamic site structures at scale Experience with cloud infrastructure (AWS or equivalent) and containerization (Docker) as part of real workflows Hands-on experience with LLM frameworks (LangChain, OpenRouter, or similar) applied to automation tasks Strong attention to detail and commitment to data accuracy Self-directed work ethic with ability to troubleshoot independently A link to GitHub is a plus English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $25 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
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<span><u><b>Job Summary</b></u>
<br></span><p>The Senior Document Control Manager supervises a team maintaining, organizing documents either for a project, department or for entire organization.
Establishing and maintain a configuration management system capable of meeting regulatory, quality and
Company requirements for documentation, including being watchful of documents moving in and through the
organization to validate correct processing. Conducting periodic spot audits or over-the-shoulder-reviews of a
functional groups document control dept.; and for providing document control training to seek collaboration and
cooperation of the functional groups. Committed to maintain confidentiality as per Company policies and
procedures.</p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Promote, set up and implement document control department and system, making it appropriate to the needs of the Company and through the projects lifecycle.</p><br>
<p>Directly liaise with Client / Consultant to identify document control requirements and demonstrate the same through presentation, prior to implementation.</p><br>
<p>Lead training and employee improvement/development for Document Control team with a view toward maximizing competency, efficiency, and retention.</p><br>
<p>Maintain and manage document control department budget for staff deployment and equipment.</p><br>
<p>Prepares and control the Overall Department / Projects Budget and Objectives with strategic planning to achieve targets by assigning KPI’s for each individuals of Document Control Department</p><br>
<p>Establish , implement and Maintain the Document Management System in compliance with regulatory, quality,</p><br>
<p>internal and external party’s requirements for corporate level and project base by defining Standard Formats,</p><br>
<p>Approval and Review Flows, Identifying System, Distribution Matrix, Traceability, Retrieving and Archiving Policies.</p><br>
<p>Directly liaise with Client / Consultant to Set clear expectations of Documentation for Project Handling and Handing Over, establish a procedural framework and demonstrate the same through presentation, prior to implementation.</p><br>
<p>Recognize issues, advise and confer with leadership and project team on matters affecting projects records,</p><br>
<p>Provide an interface to IT Support for Document Control issues, which include process enhancements to existing software, developing recommendations for new hardware and/or software that may benefit the Document Control environment. In general, identify trends and recommend “best practices."</p><br>
<p>Ensure the Project Team members are provided with adequate training and support to enable them tovsuccessfully use the procedure and systems in use by the Program. Proactively conduct “spot audits” and</p><br>
<p>“over-the-shoulder-reviews” of Project Teams to facilitate their understanding of and enhance their compliance to Document Controls procedures</p><br>
<p>Supporting audits (Internal, External, 3rd Party) in order to verify the regulatory and quality requirements have</p><br>
<p>Verify the project’s deliverables submitted by the Consultant / Contractor for its correctness and</p><br>
<p>Maintaining library for Safekeeping and Archiving of All Engineering Drawings, Close-Out Documents,</p><br>
<p>Procedures, Specifications, Reports, Confidential Documents, Memos, Other Organizational Documents and Other Concerned Correspondences for Records as Hard and Soft Copy in manner of immediate retrievable after project close out.</p><br>
<p>Performing operational responsibilities by Planning the Mobilization / Demobilization of all Document Controllers Preparing and Maintaining the ORG Chart for Document Controllers of all sites and assigning the Job</p><br>
<p>Identify the issues faced by the DC team, propose solutions, strategies and development needed in order for</p><br>
<p>the team to be more efficient at work and achieve the targets required.</p><br>
<p>Ensure to analyze, design implement and evaluate problem solutions on a need basis or quarterly basis to conduct both corrective and preventive action planning</p><br>
<p>Ensure to conduct the performance appraisal for DC Team every end of the year.</p><br>
<p>Allocate/ transfer, and assign suitable work or line of responsibilities to the DC Team and provide guidancewhen necessary.</p><br>
<p>Ensure to monitor DC team in every project site, identify staff requirements, share feedback and develop team members on a quarterly basis to help develop their competencies and maximize productivity.</p><br>
<p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p> Knowledge in ISO documentation standards</p><br>
<p>Knowledge in use of spreadsheets, database, word processing and selected job specific software.</p><br>
<p>In-depth knowledge of records management principles and procedures including record keeping and filing</p><br>
<p>principles and practice</p><br>
<p>Expert knowledge/understanding of regulatory requirements governing document control preferred</p><br>
<p>High level of proficiency in using a range of Microsoft Office software</p><br>
<p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this roll</p><br><br><br><u><b>Job Experience</b></u>
<br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Resilience<br>Agility<br>AI Fluency<br>Quality<br>Leadership<br>Certified Records Manager (CRM) L3<br>Backup and recovery L3<br>Records Management L3<br>Data Security L3<br>Document & Record Control L3<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Business Administration or any related field<br><br><br><br>
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<p><b><u>Mission Objective</u></b></p><br><ul><li>Ensure expertise in aseptic processes for sterile injectable products in the context of equipment design, qualification, process validation, cleaning validation, transport validation, analytical method transfer, and quality system implementation.</li><li>Coordinate and manage Quality Assurance and Quality Control aspects of insulin projects in coordination with end-users and the Sanofi project teams.</li><li>Ensure the implementation and follow-up of defined quality actions within their scope to support the startup of insulin projects.</li><li>Apply the pull mode to ensure the closure of quality events, inspections and audits within the project scope.</li><li>Contribute to the establishment of the quality system for insulin projects, in compliance with Sanofi quality requirements and local regulatory standards.</li><li>Manage project-related quality systems (documentation management, deviations, CAPA, Change Control, training and qualification, third-party management, etc.).</li><li>Provide quality support for all Technology Transfer deliverables, ensuring alignment with GMP expectations and project timelines.</li><li>Participate in the review, approval, and tracking of tech transfer documents including validation protocols, risk assessments, method transfers, and qualification reports.</li></ul><p><b><u>Principales Activities</u></b></p><br><ul><li>Support Quality Assurance procedures related to the project.</li><li>Manage all GxP documentation linked to the project.</li><li>Participate in the management of deviations, CAPAs, and Change Controls related to the project.</li><li>Monitor the training plans and qualification of employees related to the project.</li><li>Track quality KPIs associated with the project.</li><li>Participate in audit reports and quality agreements with suppliers (materials and services) according to the need.</li><li>Follow up of Analytical Method Transfers.</li><li>Participate in engineering studies of insulin projects.</li><li>Participate in the development and approval of URS, process equipment qualification protocols, and QC Laboratory protocols.</li><li>Set up supplier and service provider databases relevant to the project.</li><li>Coordinate with Sanofi SME to establish the specification sheets for products, raw materials, and packaging items.</li><li>Ensure readiness for and participation in regulatory inspections.</li><li>Take part in project briefings involving cross-functional stakeholders (end-users, Sanofi project teams).</li><li>Support the implementation of the quality system for transferred processes in alignment with Sanofi and local GMP requirements.</li><li>Contribute to the readiness and compliance of documentation and quality deliverables required for validation batches.</li><li>Ensure that registration documents are drawn up.</li><li>Collaborate with the Tech Transfer Leader to ensure that training related to GMP and quality systems is conducted and documented.</li><li>Collaborate with the Tech Transfer Leader to ensure validation strategy preparation and implementation in collaboration with all project stakeholders.</li></ul><p><b><u>Skills</u></b></p><br><ul><li><span>Mastery</span> in aseptic processes for sterile injectable products.</li><li>Familiar with Quality Systems and GMP Annex 1 (<span><span>sterile medicinal products)</span></span>.</li><li>Well knowledge with Analytical method transfer.</li><li>Familiar with quality manuals; Validation Master Plans; URS; Quality Plans; IQ; Software OQ; OQ; Q-Reports; Validation Activity Master Reports; SIP/Sterilization validation; Media Fill; Environmental monitoring in sterile areas; CIP/cleaning validation; IQ/OQ/PQ.</li><li>Knowledge of cleanroom operations, stability studies, filter validation in sterile environments, Quality Control, and handling of OOS/OOT.</li><li>Strong organizational and prioritization skills.</li><li>Strong analytical and synthesis mindset.</li><li>Well-developed interpersonal and communication skills.</li><li>Well-developed soft skills.</li><li>English level: Advanced.</li></ul><p><b><u>Required training / work experience:</u></b></p><br><ul><li>Degree in Pharmaceutical Engineering, Chemical Engineering, Biotechnology, or a related scientific field.</li><li>Minimum of 3 years’ experience in a similar position in a sterile injectable product manufacturing unit. </li></ul>Pursue <i>progress</i>, discover <i>extraordinary</i><p>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.</p><br><p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.</p><br><p>Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!</p><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Missions</b></p><p><font dir="auto" ><font dir="auto" >Maintenance of Deployed Solutions</font></font></p><p><font dir="auto" ><font dir="auto" >Network Infrastructure Management</font></font></p><p>Administration IPBX</p><p><font dir="auto" ><font dir="auto" >Deployment of IT Solutions</font></font></p><p><font dir="auto" ><font dir="auto" >IT Audit</font></font></p><p><font dir="auto" ><font dir="auto" >User Support and Training</font></font></p><p><font dir="auto" ><font dir="auto" >Prerequisites</font></font></p><p><font dir="auto" ><font dir="auto" >Information Systems Engineering Degree</font></font></p><p><font dir="auto" ><font dir="auto" >Proficiency in multi-project management methods.</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent knowledge of computer programming languages and information systems.</font></font></p><p><font dir="auto" ><font dir="auto" >Good knowledge of IT software.</font></font></p><p><font dir="auto" ><font dir="auto" >Being able to anticipate the company's IT needs.</font></font></p><p><font dir="auto" ><font dir="auto" >Supervise a team.</font></font></p><p><font dir="auto" ><font dir="auto" >Technical English</font></font></p><p><font dir="auto" ><font dir="auto" >Workplace</font></font></p><p><font dir="auto" ><font dir="auto" >Ouled Fayet</font></font></p><p><br></p><p><font dir="auto" ><font dir="auto" >Job Benefits</font></font></p><p><font dir="auto" ><font dir="auto" >Pleasant working environment.</font></font></p><p><font dir="auto" ><font dir="auto" >Attractive salary.</font></font></p><p><font dir="auto" ><font dir="auto" >Opportunity for rapid advancement.</font></font></p></div></section>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: He/She will supervise the daily operations of the reception, guide and support the Front Desk Agents, ensure a welcome and service in accordance with Sofitel standards, and assist the Front Desk Manager in setting up the Front Office service as part of the pre-opening.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the recruitment and training of Front Desk Agents.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the writing and testing of Front desk SOPs (check-in/check-out, invoicing, complaints management).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare training materials and welcome scripts that conform to Sofitel and La Maison standards.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to simulations of opening scenarios (mock check-in/check-out/Complaints management).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise and coordinate the work of Front Desk Agents on your shift.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the allocation of tasks and the monitoring of the proper application of procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing complex customer situations (complaints, billing disputes, VIPs).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Control the cash register, cash receipts and compliance with financial procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Liaise with Housekeeping to monitor room conditions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To replace the Front Desk Manager in their absence.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the ongoing training and integration of new agents.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the application and respect of service standards and the loyalty program.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired Profile:</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A degree in hospitality, tourism or hotel management or equivalent is highly desirable.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience (minimum 2-3 years) in reception, ideally in a luxury hotel; prior supervisory experience appreciated.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Pre-opening hotel experience appreciated.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluency in French and Arabic; fluent English essential.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in the OPERA PMS.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Natural leadership, organizational skills, stress management.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent customer relations, impeccable presentation.</font></font></li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">IT Governance and Strategy: Define and implement the IT strategy aligned with the company's objectives. Develop master plans and digital transformation plans. Conduct technological monitoring and propose innovations adapted to the company's needs. Participate in strategic decisions related to information systems. Infrastructure and Systems Management: Guarantee the availability, performance, and continuity of IT services. Supervise network, server, cloud, and workstation infrastructures. Ensure backup management, business continuity, and service continuity. Lead technical developments and infrastructure projects. Cybersecurity and Risk Management: Define and apply the information system security policy. Supervise access, identity, and authorization management. Ensure regulatory compliance and data protection. Lead security audits and remediation plans. Manage security incidents and IT risks. Manage business applications: Supervise ERP, CRM, and other business applications. Ensure IT tools meet user needs. Monitor functional and technical developments. Participate in process integration and digitization projects. Manage IT projects from conception to production. Define budgets, schedules, and necessary resources. Monitor costs, deadlines, and deliverable quality. Coordinate internal teams and external providers. Manage teams: Supervise, motivate, and develop IT teams. Define individual and team objectives. Organize skills development and training plans. Foster collaboration and a service-oriented culture. Manage budgets and suppliers: Develop and monitor the IT budget. Optimize costs related to infrastructure, software, and services. Negotiate and manage contracts with suppliers and partners. Ensure service level agreements (SLAs) are met. Operational activities: Supervise user support and the helpdesk. Ensure the operational maintenance of systems. Produce IT performance dashboards and reports. Organize steering and monitoring committees. Implement IT procedures and best practices.</font></font></p><p>Comp tences techniques</p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Systems and network administration.</font></font></p><p>Infrastructure Cloud (Azure, AWS, Google Cloud ou quivalent).</p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Cybersecurity and risk management.</font></font></p><p>ERP, CRM et applications m tiers.</p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Database management.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Information systems architecture.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">ITSM tools and IT service management.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Project management methodologies (Agile, Scrum, Prince2, PMP).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Comp tences manag riales</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Leadership and team management.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Change management.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordination of cross-functional projects.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Performance management.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conflict management and decision-making.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Behavioral skills</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of organization and priorities.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication skills.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analytical and synthesis skills.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Results-oriented and quality of service.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proactive and innovative.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Formation</p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree (Bac +5) in Computer Science, Information Systems, Networks & Telecommunications, Engineering or equivalent.</font></font></p><p>Exp rience</p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 5-10 years of experience in information systems.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience in managing IT teams.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in IT project management and digital transformation.</font></font></p><p>Certifications appr ci es</p><p>ITIL</p><p>PMP</p><p>Prince2</p><p>Scrum Master</p><p>Microsoft Azure</p><p>AWS</p><p>ISO 27001</p><p>CISSP</p><p></p></section>
<h2 class="h5">Job description</h2>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via chats and emails; Manage customer support tickets and maintain a 24-hour response SLA; Attend regular engineering planning sessions to stay informed on upcoming releases, migrations and product changes; Prepare and lead recurring support retrospectives, identifying customer trends and helping Engineering prioritize improvements; Review AI chatbot conversations and optimize Inkeep rules, workflows and responses to improve support quality; Maintain and improve customer-facing documentation and self-service resources in GitBook; Improve support systems and processes, including Zendesk workflows, automations and Linear ticket management; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written); At least 1–2 years of proven experience in a Technical Support role; Experience translating technical issues for non-technical users (high EQ); Experience reproducing and troubleshooting complex technical issues using browser tools, logs, and changelogs; Solid understanding of engineering workflows, including releases, migrations, and potential user impact; Ability to clearly distinguish product bugs from user environment issues and third-party limitations; Experience escalating incidents with structured documentation (impact, timeline, reproduction steps); Experience reading logs (e.<br>g, Jason) in tools like Grafana; Familiarity with marketplace or reselling platforms AI-first mindset, using AI tools to reduce repetitive work and improve support efficiency Hands-on experience with Zendesk and Linear (or similar ticket-tracking systems); Strong organizational skills, including tracking patterns, running retrospectives, and turning insights into actionable feedback; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with CRM systems; Familiarity with reselling/marketplace platforms.<br> Benefits: Fixed schedule : Monday–Tuesday, Friday from 9 AM–5 PM, and Wednesday–Thursday 12 PM–8 PM, EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3G3</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong><font dir="auto" ><font dir="auto" >Main Missions:</font></font></strong></p> <p><strong><font dir="auto" ><font dir="auto" >operational management</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Supervise all operations of the Accommodation Department.</font></font></li> <li><font dir="auto" ><font dir="auto" >To guarantee the quality of the reception, stay and departure of clients.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with service standards and operational procedures.</font></font></li> <li><font dir="auto" ><font dir="auto" >To ensure effective coordination between the different departments of the hotel.</font></font></li> <li><font dir="auto" ><font dir="auto" >Check the quality of rooms and public spaces.</font></font></li> <li><font dir="auto" ><font dir="auto" >Managing sensitive situations and customer complaints.</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Team Management</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Supervise the heads of the following departments: Front office, customer relations and Housekeeping.</font></font></li> <li><font dir="auto" ><font dir="auto" >Recruiting, training, supporting and evaluating employees.</font></font></li> <li><font dir="auto" ><font dir="auto" >Develop a service culture geared towards customer satisfaction.</font></font></li> <li><font dir="auto" ><font dir="auto" >Develop schedules and optimize team organization.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensuring the motivation and development of talent</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Administrative and financial management</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Prepare and monitor the department's budget</font></font></li> <li><font dir="auto" ><font dir="auto" >Controlling operating costs and optimizing profitability.</font></font></li> <li><font dir="auto" ><font dir="auto" >Analyze performance indicators (occupancy, customer satisfaction, productivity, costs).</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in the revenue management strategy in coordination with the teams concerned.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the monitoring of inventories and purchases related to accommodation operations.</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Customer satisfaction & quality</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >To guarantee a customer experience that meets brand standards.</font></font></li> <li><font dir="auto" ><font dir="auto" >Monitor customer satisfaction scores and implement action plans.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in quality audits and internal inspections.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with hygiene, safety and security standards.</font></font></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong><font dir="auto" ><font dir="auto" >Desired Profile</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Higher education in hospitality, tourism or management.</font></font></li> <li><font dir="auto" ><font dir="auto" >Over 10 years of experience in the hotel industry and a minimum of 4 years in a similar position.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent knowledge of hotel operations.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of hotel management tools and software.</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of the standards of international luxury hotel chains.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent command of French and English, any other language mastery would be an asset.</font></font></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >Required skills</font></font></strong></p> <ul> <li><font dir="auto" ><font dir="auto" >Leadership and team management</font></font></li> <li><font dir="auto" ><font dir="auto" >Customer service orientation</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent organizational skills</font></font></li> <li><font dir="auto" ><font dir="auto" >Operational and financial management</font></font></li> <li><font dir="auto" ><font dir="auto" >Communication and diplomacy</font></font></li> <li><font dir="auto" ><font dir="auto" >Analytical and decision-making skills</font></font></li> <li><font dir="auto" ><font dir="auto" >Managing priorities and stress</font></font></li> </ul><p></p></section>
<h2 class="h5">Job description</h2>
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<br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.</p><br><p>Ici, nous croyons en vous et en ce que vous apportez.</p><br><p>Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.</p><br><p>Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Il/Elle aura à superviser au quotidien les opérations de la réception, encadrer et accompagner les Front Desk Agents, garantir un accueil et un service conformes aux standards Sofitel, et assister le Front Desk Manager dans la mise en place du service Front Office dans le cadre de la pré-ouverture.</p><br><p><strong>Missions Principales :</strong></p><br><ul><li>Participer au recrutement et à la formation des Front Desk Agents.</li><li>Contribuer à la rédaction et aux tests des SOP Front desk (check-in/check-out, facturation, gestion des réclamations).</li><li>Préparer les supports de formation et les scripts d'accueil conformes aux standards Sofitel et La Maison.</li><li>Contribuer aux simulations de scénarios d'ouverture (mock check-in/check-out/Gestion des reclamations).</li><li>Superviser et coordonner le travail des Front Desk Agents sur son shift.</li><li>Assurer la répartition des tâches et le contrôle de la bonne application des procédures.</li><li>Gérer les situations complexes clients (réclamations, litiges de facturation, VIP).</li><li>Contrôler la caisse, les encaissements et la conformité des procédures financières.</li><li>Assurer la liaison avec la Housekeeping pour le suivi des etats de chambre.</li><li>Remplacer le Front Desk Manager en son absence.</li><li>Contribuer à la formation continue et à l'intégration des nouveaux agents.</li><li>Veiller à l'application et au respect des standards de service et du programme de fidélité.</li></ul><br>Qualifications<br><br><p>Profil Recherché : </p><br><ul><li>Diplôme en hôtellerie, tourisme ou gestion hôtelière ou équivalent trés souhaité.</li><li>Expérience confirmée (2 à 3 ans minimum) en réception, idéalement en hôtel de luxe; une première expérience de supervision appréciée.</li><li>Expérience en pré-ouverture d'hôtel appréciée.</li><li>Maîtrise du français et de l'arabe; anglais courant indispensable.</li><li>Maîtrise du PMS OPERA.</li><li>Leadership naturel, sens de l'organisation, gestion du stress.</li><li>Excellent relationnel client, présentation impeccable.</li></ul> </div>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Management and optimization of the CEGID ERP system: Lead the integration, implementation, and upgrade project for the CEGID management software. Analyze the needs of different departments (accounting, finance, sales, inventory, etc.) and translate them into functionalities within CEGID. Automate and optimize workflows within the platform. Design customized dashboards, reports, and performance indicators (reporting). Provide training, support, and assistance to users on a daily basis to maximize tool adoption. Manage the relationship with the CEGID software vendor and external service providers/integrators. Infrastructure and network management: Administer and maintain the IT infrastructure (servers, workstations, networks, telephony) in operational condition. Ensure the IT security of the network, access, and data (updates, firewalls, antivirus, backups). Manage user access and authorization policies for the various systems. Provide user support and assistance: Supervise or provide Level 1/Level 2/Level 3 technical support to colleagues. Resolve hardware and software incidents as quickly as possible. Develop IT strategy and project management: Write technical documentation and user procedures. Manage relationships with all IT suppliers and control IT costs.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Education</b>: Bachelor's degree (4-5 years of higher education) in Computer Science or Information Systems. Experience: At least 3-5 years of successful experience in a similar role (IT Manager, ERP Project Manager, or System/ERP Administrator). Key skills: Excellent command of CEGID software (configuration, databases, queries/reporting). Strong system and network administration skills (Windows Server, SQL Server, backup, security). Good analytical skills regarding business processes.</font></font></p>
<h2 class="h5">Job description</h2>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as an Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What You Will Do: Deliver outstanding customer support via phone and email; Manage incoming tickets, investigate issues and ensure timely follow-ups; Provide first-level troubleshooting and escalate complex cases when needed; Guide customers through software workflows, settings and configuration screens using documented procedures; Support customers with how-to questions and common accounting workflows; Coordinate with internal specialists regarding escalated cases; Maintain accurate ticket documentation and contribute to knowledge base updates; Keep up with evolving tools, processes and product updates; Handle sensitive customer data with care and security; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Native French; Excellent English communication skills (at least C1 level for both spoken and written); Experience in a customer-facing support role, ideally within a B2B or software environment; Strong communication skills and ability to manage customer expectations professionally; Structured and process-oriented approach to troubleshooting and ticket handling; Ability to investigate issues methodically and follow documented procedures to identify when issues should be escalated; Comfortable navigating complex software, settings, and configuration screens; Fast learner with the ability to master complex software products over time; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Dutch communication skills (at least C1 level for both spoken and written); Experience with ERP or accounting software such as Exact Globe, Exact Online, SAP, Odoo, or similar platforms; Basic bookkeeping or accounting knowledge, including invoicing, general ledger, and accounts payable/receivable concepts; Remote desktop support experience (Splashtop, TeamViewer, AnyDesk); Experience with CRM systems; Basic SQL or database awareness; Familiarity with Peppol or electronic invoicing; Benefits and Perks: Fixed schedule: Monday–Friday, 9am - 5pm, GMT+2; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 2W3</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<b><span>Yassir</span></b><span> is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in </span><b><span>45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa</span></b><span>. It is backed (~</span><b><span>$200M in funding</span></b><span>) by VCs from Silicon Valley, Europe and other parts of the world. </span><br><span>We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. </span><br><span>Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.</span><br><br><p><b>About the role</b></p><br><p><span>We are looking for an experienced product manager to join our Super App and Mobility Initiative. You will join the team that leads and owns the Product vision and roadmap for Yassir Super App products. If you possess unparalleled strategic thinking, a big picture person, business acumen, you are obsessed with customer jobs-to-be-done, and you are detailed-oriented, then we are looking for you!</span></p><br>
<br><br><p><b>Responsibilities </b></p><br><ul>
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<p>Work with customers to understand jobs to be done and design user journeys</p><br>
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<p>Develop user stories translating business requirements into specifications the design and tech team can act upon </p><br>
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<p>Own the product roadmap and oversee its execution while balancing requirements across products and countries </p><br>
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<p>Contribute to the company culture and be responsible for the success and personal growth of our product managers </p><br>
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<p>Contribute to the company's overall strategy working closely with the engineering, data, and operations teams </p><br>
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<p>Co-Manage the different stakeholders across countries and products</p><br>
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</ul><br><p><b>Requirements </b></p><br><ul>
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<p>+2 years experience as a product manager or in a similar level position</p><br>
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<p>Excellent communication skills and vocal commands, a good caliber should be able to express ideas and negotiate tradeoffs excellently </p><br>
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<p>management skills, ideally experience managing remote teams.</p><br>
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<p>Experience in dealing with Engineering teams and design teams, understanding their acronyms and wordings and talking their language.</p><br>
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<p>Good knowledge of how a software app works from it’s different layers.</p><br>
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<p>Experience in a rapidly growing company in the mobility, on-demand, or delivery space is a plus</p><br>
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<li>BSc/MSc in Engineering, Computer Science, Design or relevant field<br></li>
</ul><br> </div>
<p>As a Project Manager at Elekta, you will play a key role in delivering customer projects safely, on time, within budget, and to the highest quality standards. You will lead the end-to-end execution of multiple installation and implementation projects while serving as the primary point of contact for customers throughout the project lifecycle. Working closely with Sales, Service, Clinical Applications, Logistics, Finance, and Order Fulfilment teams, you will coordinate all project activities, proactively manage risks, monitor financial performance, and ensure successful project completion. Your ability to build strong customer relationships, maintain project governance, and drive operational excellence will directly contribute to customer satisfaction, revenue realization, and Elekta's mission of advancing cancer care worldwide.</p><p>Responsibilities</p><ul><li>Lead the end-to-end execution of assigned customer projects in accordance with Elekta's project management methodology, quality standards, and operational procedures.</li><li>Develop and maintain comprehensive project plans, ensuring alignment with contractual commitments, customer expectations, and internal milestones.</li><li>Serve as the primary interface between Elekta and the customer throughout the project lifecycle, ensuring clear communication and effective stakeholder management.</li><li>Coordinate cross-functional teams including Sales, Service, Clinical Applications, Logistics, Manufacturing, Finance, and external partners to ensure successful project execution.</li><li>Identify, assess, and proactively manage project risks, issues, dependencies, and mitigation plans to minimize project impact.</li><li>Monitor project scope, schedule, cost, and quality while ensuring compliance with contractual obligations and company policies.</li><li>Manage project financial performance, including milestone achievement, revenue recognition readiness, invoicing support, cost control, profitability, and receivables follow-up.</li><li>Maintain accurate project documentation, governance records, status reports, and project forecasts within Elekta's business systems.</li><li>Lead regular project review meetings with customers and internal stakeholders, providing transparent communication on project progress, risks, and next steps.</li><li>Ensure all installation readiness activities are completed before site deployment, including coordination of customer responsibilities and internal deliverables.</li><li>Support forecasting activities by maintaining accurate project schedules and expected revenue realization dates.</li><li>Drive timely project closure, ensuring contractual deliverables are completed, documentation is finalized, lessons learned are captured, and customer acceptance is obtained.</li><li>Contribute to continuous improvement initiatives by identifying opportunities to improve project execution, processes, customer experience, and operational efficiency.</li><li>Promote a culture of safety, quality, compliance, and customer focus throughout project execution.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Engineering, Business, Healthcare, or a related field. Proven experience managing complex customer-facing projects, preferably within medical devices, healthcare technology, engineering, or capital equipment industries. Formal Project Management certification (PMP, PRINCE2, IPMA, or equivalent) is considered an advantage. Experience managing project financials, budgets, forecasting, and revenue milestones. Strong understanding of project management methodologies and risk management practices. Proficiency in Microsoft Office applications and project management tools. Fluent English, both written and spoken. Willingness to travel up to 50%.</p><p>Authorities . Relevant Knowledge, skills and competencies</p><ul><li>Strong project planning, organization, and prioritization skills.</li><li>Excellent analytical, problem-solving, and decision-making capabilities.</li><li>Ability to manage multiple projects simultaneously in a dynamic environment.</li><li>Strong customer focus with excellent stakeholder management skills.</li><li>Effective communication, negotiation, and presentation skills.</li><li>High level of accountability, ownership, and attention to detail.</li><li>Self-motivated, proactive, and results-oriented.</li><li>Ability to work collaboratively across multicultural and cross-functional teams.</li></ul>
<p>POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: high school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: At least 1 year of supervisory experience.</p><p>License or Certification: None</p>
<p>POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Mindrift is looking for highly skilled Senior Python Data Scraping Engineers to join the Tendem project and drive specialized data scraping workflows within our hybrid AI + human system.<br> In this role, as an AI Pilot – that’s how we refer to this role at Mindrift – you’ll collaborate with Tendem Agents that handle repetitive tasks, while you provide critical thinking, domain expertise, and quality control to deliver accurate and actionable results.<br> This part-time remote opportunity is ideal for technical professionals with hands-on experience in web scraping, data extraction and processing.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> This is a freelance role for a Tendem project.<br> As a Senior Python Data Scraping Engineer , you'll handle data scraping tasks requiring technical precision for web extraction and processing, utilizing various tools such as our provided Apify and OpenRouter alongside your own resourceful approaches.<br> Key Responsibilities: Own end-to-end data extraction workflows across complex websites, ensuring complete coverage, accuracy, and reliable delivery of structured datasets.<br> Leverage internal tools (Apify, OpenRouter) alongside custom workflows to accelerate data collection, validation, and task execution while meeting defined requirements.<br> Ensure reliable extraction from dynamic and interactive web sources, adapting approaches as needed to handle JavaScript-rendered content and changing site behavior.<br> Enforce data quality standards through validation checks, cross-source consistency controls, adherence to formatting specifications, and systematic verification prior to delivery.<br> Scale scraping operations for large datasets using efficient batching or parallelization, monitor failures, and maintain stability against minor site structure changes.<br> Requirements: At least 5+ years of relevant experience in data engineering, web scraping, automation, or software development (required).<br> Bachelor’s or Master’s Degree in Engineering, Applied Mathematics, Computer Science, or related technical fields is a plus.<br> Candidates should have a strong technical foundation and practical experience with scripting, automation, and AI-assisted workflows.<br> We are looking for specialists who can solve non-trivial problems, work confidently with LLMs, and systematically collect, structure, and validate data from diverse sources.<br> A methodical, detail-oriented approach and the ability to work independently are essential.<br> Strong experience in Python web scraping (BeautifulSoup, Selenium or similar), including dynamic content (JS, AJAX, infinite scroll) and APIs via proxies Proven ability to extract data from complex structures (hierarchies, archived pages, inconsistent HTML) Solid background in data cleaning, normalization, and validation, delivering structured datasets (CSV, JSON, Google Sheets) Demonstrated experience handling anti-bot mechanisms and dynamic site structures at scale Experience with cloud infrastructure (AWS or equivalent) and containerization (Docker) as part of real workflows Hands-on experience with LLM frameworks (LangChain, OpenRouter, or similar) applied to automation tasks Strong attention to detail and commitment to data accuracy Self-directed work ethic with ability to troubleshoot independently A link to GitHub is a plus English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $25 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Mindrift is looking for highly skilled Senior Python Data Scraping Engineers to join the Tendem project and drive specialized data scraping workflows within our hybrid AI + human system.<br> In this role, as an AI Pilot – that’s how we refer to this role at Mindrift – you’ll collaborate with Tendem Agents that handle repetitive tasks, while you provide critical thinking, domain expertise, and quality control to deliver accurate and actionable results.<br> This part-time remote opportunity is ideal for technical professionals with hands-on experience in web scraping, data extraction and processing.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> This is a freelance role for a Tendem project.<br> As a Senior Python Data Scraping Engineer , you'll handle data scraping tasks requiring technical precision for web extraction and processing, utilizing various tools such as our provided Apify and OpenRouter alongside your own resourceful approaches.<br> Key Responsibilities: Own end-to-end data extraction workflows across complex websites, ensuring complete coverage, accuracy, and reliable delivery of structured datasets.<br> Leverage internal tools (Apify, OpenRouter) alongside custom workflows to accelerate data collection, validation, and task execution while meeting defined requirements.<br> Ensure reliable extraction from dynamic and interactive web sources, adapting approaches as needed to handle JavaScript-rendered content and changing site behavior.<br> Enforce data quality standards through validation checks, cross-source consistency controls, adherence to formatting specifications, and systematic verification prior to delivery.<br> Scale scraping operations for large datasets using efficient batching or parallelization, monitor failures, and maintain stability against minor site structure changes.<br> Requirements: At least 5+ years of relevant experience in data engineering, web scraping, automation, or software development (required).<br> Bachelor’s or Master’s Degree in Engineering, Applied Mathematics, Computer Science, or related technical fields is a plus.<br> Candidates should have a strong technical foundation and practical experience with scripting, automation, and AI-assisted workflows.<br> We are looking for specialists who can solve non-trivial problems, work confidently with LLMs, and systematically collect, structure, and validate data from diverse sources.<br> A methodical, detail-oriented approach and the ability to work independently are essential.<br> Strong experience in Python web scraping (BeautifulSoup, Selenium or similar), including dynamic content (JS, AJAX, infinite scroll) and APIs via proxies Proven ability to extract data from complex structures (hierarchies, archived pages, inconsistent HTML) Solid background in data cleaning, normalization, and validation, delivering structured datasets (CSV, JSON, Google Sheets) Demonstrated experience handling anti-bot mechanisms and dynamic site structures at scale Experience with cloud infrastructure (AWS or equivalent) and containerization (Docker) as part of real workflows Hands-on experience with LLM frameworks (LangChain, OpenRouter, or similar) applied to automation tasks Strong attention to detail and commitment to data accuracy Self-directed work ethic with ability to troubleshoot independently A link to GitHub is a plus English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $25 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>