SEO Specialist Jobs

<p>Prospect and develop a client portfolio. Conduct client visits according to a defined schedule. Present products and negotiate sales. Achieve revenue and sales volume objectives.<br>Ensure follow-up of client orders.<br>Ensure client satisfaction and loyalty.<br>Manage complaints and report information to headquarters.<br>Implement promotional actions.<br>Monitor competitor presence and market trends.<br>Transmit visit reports and field information.</p><p><strong>Desired Candidate Profile</strong></p><p>No diploma is required, human value and merit come first! Resident in the wilaya of Algiers or surrounding areas. Experience of 1-5 years in field sales, ideally in distribution. Valid driving license and vehicle. Good customer relations.</p>

<p>Ensures the design and maintenance of an input database. Coordinates annual and multi-year forecasts for all factory purchases. Ensures the purchase of raw materials, packaging items, spare parts, consumables, laboratory reagents, etc. Ensures the adjustment of supply programs within the framework of stock regulation. Ensures that all purchases comply with quality, price, and deadline requirements. Ensures the proper management of operations related to the preparation of import files (bank domiciliation, transit) when requested. Organizes the supply chain, sets up a delivery schedule, and maintains permanent liaison with suppliers.</p><p><strong>Desired Candidate Profile</strong></p><p>Basic training: Bachelor's or Master's degree in management/economics or equivalent. Professional training: general management, MS Office, Sage, implemented management software.</p>

<p>Gestion administrative du personnel Suivi des dossiers du personnel (contrats, avenants, absences, cong s, etc.)._x000D_ Pr paration et gestion des paies en collaboration avec le service comptable._x000D_ Veille au respect des obligations l gales et sociales._x000D_ Recrutement et int gration_x000D_ Formation et d veloppement_x000D_ Relations sociales_x000D_ Conseil et accompagnement</p><p><strong>Desired Candidate Profile</strong></p><p>Formation : Dipl me universitaire en Ressources Humaines, Droit social ou quivalent (Bac+3 minimum)._x000D_ Exp rience : Minimum 3 ans d exp rience dans un poste similaire._x000D_ Comp tences techniques : Bonne ma trise du droit du travail, des techniques de paie et des outils RH (logiciels PC PAIE)._x000D_ Qualit s personnelles : Excellent sens de la communication, organisation rigoureuse, capacit g rer les priorit s et travailler en quipe.</p>

<p>Welcome, advise, and direct customers at the counter. Ensure the sale of pharmaceutical and parapharmaceutical products in compliance with regulations. Master the CHIFA software (CNAS/CASNOS) for processing prescriptions. Use the pharmacy's stock management software. Participate in the reception, stocking, and monitoring of inventory. Verify product availability and ensure restocking. Ensure the proper maintenance of the sales area and compliance with hygiene rules. Provide quality customer service and contribute to customer loyalty.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma or training related to the pharmaceutical field (an asset).</li><li>Minimum 2 years of experience in a pharmacy.</li><li>Proficiency in CHIFA (CNAS/CASNOS) and stock management software.</li><li>Good command of IT tools.</li><li>Excellent customer consulting and relationship skills.</li><li>Rigor, organizational skills, discretion, and team spirit.</li><li>Availability to work evening shifts (16:00 - 00:00).</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Missions</b></p><p><font dir="auto" ><font dir="auto" >Undertakes the project from design to completion</font></font></p><p><font dir="auto" ><font dir="auto" >Defines the project requirements and timeline during the "briefing"</font></font></p><p><font dir="auto" ><font dir="auto" >Interprets and translates client needs into approximate plans</font></font></p><p><font dir="auto" ><font dir="auto" >Set project costs and fees according to the budget</font></font></p><p><font dir="auto" ><font dir="auto" >Researches and decides on the supply of materials and products</font></font></p><p><font dir="auto" ><font dir="auto" >Produces "samples" and "mood products"</font></font></p><p><font dir="auto" ><font dir="auto" >Supervises the progress of the work</font></font></p><p><font dir="auto" ><font dir="auto" >Works closely with designers, decorators, architects and builders</font></font></p><p><font dir="auto" ><font dir="auto" >Researches and monitors changes, developments and best practices in the sector.</font></font></p><p><font dir="auto" ><font dir="auto" >Prerequisites</font></font></p><p><font dir="auto" ><font dir="auto" >Proven professional experience in interior and facade decoration (consultations, renovations, space planning and new constructions)</font></font></p><p><font dir="auto" ><font dir="auto" >Expertise in layout, color, lighting, choice of materials, custom furniture and all installations.</font></font></p><p><font dir="auto" ><font dir="auto" >Proficiency in design programs such as AutoCAD, SketchUp, 3D Max, Illustrator, or others</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent portfolio of previous work</font></font></p><p><font dir="auto" ><font dir="auto" >Creative talent, imagination and a taste for design</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent communication and presentation skills</font></font></p><p><font dir="auto" ><font dir="auto" >Project management skills</font></font></p><p><font dir="auto" ><font dir="auto" >Bachelor's degree in interior architecture or similar</font></font></p><p><font dir="auto" ><font dir="auto" >Workplace</font></font></p><p><font dir="auto" ><font dir="auto" >Ouled Fayet</font></font></p><p><br></p><p><font dir="auto" ><font dir="auto" >Job Benefits</font></font></p><p><font dir="auto" ><font dir="auto" >Pleasant working environment</font></font></p></div></section>

<p>Keeps the logbook and maintenance log up to date. Ensures the proper functioning, maintenance, cleanliness, safety, and proper storage of the vehicle assigned or entrusted to him. Must comply with road traffic regulations and ensure the permanent validity of onboard documents (insurance, vignette, quality control). Fills out and has the delivery note validated. Drives in a manner that aims to reduce consumption, control vehicle usage costs, and anticipate traffic. Respects hygiene and safety instructions. Must be aware of the risks to oneself and one's environment. Carries out first-level vehicle maintenance. Studies the most suitable route and must be available and very discreet during travel.</p><p><strong>Desired Candidate Profile</strong></p><p>Good level of education + light vehicle driving license. Confirmed experience in a similar position of at least 03 years. Discretion. Good presentation.</p>

<p><font dir="auto" ><font dir="auto" >Draft pharmaceutical dossiers in collaboration with the Pharmaceutical Administration Department (DAR). Draft and prepare technical release dossiers. Ensure coordination with the National Laboratory for the Control of Pharmaceutical Products (LNCPP) for batch release. Draft and implement procedures related to your activity. Ensure compliance with Good Practices and that all company activities comply with current pharmaceutical regulations. Report on your activities to the Technical Director Pharmacist and propose improvements as needed. Participate in the implementation of the quality policy, the development and management of the quality system. Provide scientific and regulatory expertise to the relevant departments: development, quality, production, marketing, and sales. Participate in the implementation of necessary changes (change management procedure). Conduct investigations at the production and laboratory levels following reported anomalies and non-compliant results. Participate in the handling of complaints and pharmacovigilance cases. Verify and monitor batch records. Participate in regulatory and informational monitoring. Draft and update specifications (PA, PF and excipients).</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Doctor of Pharmacy</font></font></p><p><font dir="auto" ><font dir="auto" >Experience in a similar position</font></font></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" ><b>Job Description</b></font></font></p><p><br></p><p>As Accounts Payable, you are responsible for verifying all invoices and ensuring compliance with purchase orders and maintaining up-to-date contractual records smoothly and efficiently, in accordance with all applicable procedures.</p><p><br></p><p><b>Main Missions:</b></p><p><br></p><p>Reconcile the invoices with the purchase orders and delivery notes</p><p>Manage supplier accounts and contribute to reconciliation processes</p><p>Ensure compliance with company policies, internal control procedures and Accor standards</p><p>Participate in the monthly closing procedures</p><p>Process supplier invoices, expense reports, and payment requests reliably and on time.</p><p>Maintain complete records and retain supporting documentation necessary for audits and compliance</p><p>Participate in the reconciliation process and the preparation of end-of-month accounts payable reports.</p><p>Collaborating closely with the Purchasing, Receiving, and Operations teams to resolve payment-related issues</p><p>Contribute to the preparation of VAT returns and other mandatory regulatory reports.</p><p><br></p><p><b>Qualifications</b></p><p><b><br></b></p><p><b>Desired Profile:&nbsp;</b></p><p><br></p><p>University degree in Accounting, Finance, Management or equivalent field</p><p>Proven experience in hotel accounting or in the luxury hospitality sector</p><p>Good knowledge of ERP systems and hotel accounting software</p><p>Excellent command of office tools and financial reporting</p><p>Strong sense of organization, confidentiality, and respect for deadlines</p><p>Proficiency in French and professional English</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Search Profile:</font></font></h2><p><font dir="auto" ><font dir="auto" >University degree in Accounting, Finance, Management or equivalent field</font></font></p><p><font dir="auto" ><font dir="auto" >Proven experience in hotel accounting or in the luxury hospitality sector</font></font></p><p><font dir="auto" ><font dir="auto" >Good knowledge of ERP systems and hotel accounting software</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent mastery of office tools and financial reporting</font></font></p><p><font dir="auto" ><font dir="auto" >A strong sense of organization, confidentiality, and respect for deadlines</font></font></p><p><font dir="auto" ><font dir="auto" >Mastery of French and professional English</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>VOTRE RÔLE ET VOS MISSIONS</span><p><span>Vous souhaitez intégrer une organisation dynamique et structurée ? Ce poste vous offre l’opportunité de contribuer à la fluidité de notre processus opérationnel de facturation. </span><span>En tant que Aide Chargé de gestion, vous jouez un rôle clé dans la gestion opérationnelle et financière de notre entreprise en assurant le traitement des dossiers d’assistance d’un domaine, dans tout ou partie des activités de gestion (Gestion clients, gestion prestataires, suivi d’activité).</span></p><br><p><span>Vos principales missions seront :&nbsp;</span></p><br><ul><li><span>Vérifier la conformité et la validité des factures reçues ;</span></li><li><span>Saisir précisément les données de facturation dans nos systèmes ;</span></li><li><span>Traiter et suivre l’état des factures jusqu’à leur validation ;</span></li><li><span>Collaborer avec le service des opérations, comptabilité et les fournisseurs pour résoudre les anomalies ;</span></li><li><span>Rechercher les justificatifs nécessaires à la refacturation ;</span></li><li><span>Déterminer les montants à prendre en charge et saisir les données nécessaires aux paiements ou à l’établissement des refacturation ;</span></li><li><span>Procéder à la préparation et à l’envoi des reportings après avoir corrigé les anomalies ;</span></li><li><span>Participer à l’amélioration continue des procédures de facturation.</span></li></ul><span>VOTRE PROFIL</span><p><span>Les compétences essentielles pour réussir dans ce poste sont : </span></p><br><p><strong><span>Compétences techniques :</span></strong></p><br><ul><li><span>Maitriser l’applicatif métier et les logiciels informatiques et bureautiques</span></li><li><span>Maitriser les techniques d’évaluation et règlement des sinistres,</span></li><li><span>Maitriser les contrats et produits de son domaine d’activité,</span></li><li><span>Connaitre les procédures de Gestion</span></li><li><span>Maitriser l’utilisation des transactions informatiques de Gestion des règlements et les procédures de gestion associées,</span></li><li><span>Connaitre son environnement professionnel.</span></li></ul><p><strong><span>Diplômes et niveau d’expérience requis :</span></strong></p><br><ul><li><span>Diplôme universitaire dans la Gestion Financière, Comptabilité/ Finances.</span></li></ul><span><span>POURQUOI NOUS REJOINDRE ?</span></span><span>Vous rejoignez une entreprise très attachée à la qualité de vie au travail de ses salariés et qui offre de nombreux avantages collaborateurs&nbsp;: </span><ul><li><span><span>Rémunération intéressante&nbsp;</span></span></li><li><span>Couverture santé et prévoyance&nbsp;</span></li><li><span>Politique parentale avantageuse</span></li></ul><p><span>Nous sommes fiers d'être un employeur qui offre l'égalité des chances aux candidats et aux employés. Si vous avez des besoins spécifiques nécessitant des aménagements pendant le processus de candidature, veuillez envoyer un e-mail à AXA Partners Global HR à l'adresse Response.globalhr@partners.axa.</span></p><br><p><span><span>Rejoignez une entreprise qui contribue à la protection des forêts ! Chez AXA Partners, nous plantons un arbre pour chaque nouvelle recrue (en CDI) (Pour en savoir plus sur le programme Reforest, cliquez&nbsp;</span><span>ici)</span></span></p><br><span>VOTRE ENVIRONNEMENT DE TRAVAIL</span><p><span>Notre raison d’être chez AXA ? Chaque jour, nous agissons ensemble pour le progrès humain en protégeant ce qui compte dans + de 50 pays. Accompagner près de 95 millions de clients à chaque étape de leur vie, une mission qui donne le sourire et envie de se lever le matin à nos employés et agents (+ de 145 000 dans le monde !).</span></p><br><p><span><span>Chez AXA, nous sommes riches de nos singularités et accueillons tous les profils dans leur diversité. Au-delà de mener une</span> politique inclusive engagée<span>, nous agissons au quotidien en tant qu’employeur citoyen et responsable pour des causes sociétales &amp; environnementales.</span></span></p><br><p><span><span> Ces ambitions vous parlent ? Alors rejoignez un des leaders de l’assurance et venez changer le monde avec nous !</span></span></p><br><p><span><strong><span>AXA Partners</span></strong><span> est un acteur mondial qui offre des solutions innovantes et complètes d'assistance (auto, habitation, santé, médical-voyage) et d'assurance emprunteur et de protection financière, pour permettre à chacun de faire face aux aléas de la vie.</span></span></p><br><p><span>Filiale à 100 % du Groupe AXA, nos bureaux sont implantés dans plus de 20 pays et permettent à nos équipes d’opérer 24h/24, 7j/7 partout dans le monde. Notre raison d’être&nbsp;: soutenir des milliers de personnes lorsqu’elles en ont le plus besoin, en protégeant ce qui compte dans les moments importants. Nos équipes mettent à leur service des solutions qui allient le meilleur de la technologie et la chaleur d'un contact humain.</span></p><br><p><span><br><strong>Ce qui nous différencie ?</strong>&nbsp;<br>Un esprit pionnier qui nous pousse&nbsp;à aller de l’avant et nous adapter, depuis plus de 65 ans, aux&nbsp;évolutions sociétales et technologiques,&nbsp;à l’émergence de nouveaux risques, et aux nouveaux besoins des consommateurs. Rien de tout cela ne serait possible, sans l’expertise et la passion qui animent nos 8 000 collaborateurs qui travaillent main dans la main avec un solide réseau de plus de 55 000 professionnels&nbsp;à travers le monde.&nbsp;<br>Ils partagent tous fièrement un objectif commun :&nbsp;être présents dans les moments importants.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About the Role: The Program Officer is a hands-on implementation role responsible for the day-to-day operational delivery of the StartAlgeria program in Algeria.<br> The Officer will work closely with the Flat6Labs Program Manager to coordinate logistics, manage local vendors and service providers, organize and oversee program events, and ensure all activities are executed on schedule and in line with program requirements.<br>The Program Officer will also serve as the main focal point for participating ESOs, experts, and mentors, following up on engagement and coordinating session delivery agendas to ensure smooth implementation and continuous collaboration throughout the programme lifecycle.<br> This role is well suited to an organized, detail-oriented professional with experience in program or project coordination, events management, or a related field.<br> The Officer does not carry a strategic or external-relations mandate; their focus is on execution quality, operational reliability, and responsive support to program participants.<br> Key Responsibilities: Program Coordination Coordinate the day-to-day operational delivery of the program in close collaboration with the Flat6Labs Program Manager.<br> Maintain the program calendar and ensure all activities, sessions, and deadlines are tracked and communicated to relevant parties in a timely manner.<br> Oversee virtual and physical workshops and events.<br> Organize and finalize all session planning and preparatory work.<br> Track ESO participation levels and attendance across all scheduled sessions.<br> Manage the onboarding and offboarding journey for all ESOs.<br> Manage all aspects of attendee outreach, including drafting and dispatching invitations, registration confirmations, event reminders, and subsequent follow-up messages.<br> Events Management Manage logistics for program bootcamps, info sessions, workshops, program closure event and other convenings, including venue sourcing, A/V, catering, technical equipment, materials, and participant communications before and during event day.<br> Source and manage local vendors and service providers, obtaining quotes, overseeing delivery, and ensuring quality and value for money.<br> Maintain up-to-date records of expenditures, vendor contracts, and logistical arrangements for reporting purposes.<br> Prepare event documents and briefing notes, and ensure the Flat6Labs team and any external facilitators are fully informed ahead of each session.<br> Provide post-event debriefs and document key operational takeaways to support continuous improvement.<br> ESO Support &amp; Participant Engagement Serve as the first point of contact for participating ESOs on all operational and logistical matters throughout the program.<br> Monitor ESO session attendance and engagement, following up proactively to address absences or logistical barriers.<br> Distribute program materials, assignments, and resources to ESO participants and ensure they have everything required to participate fully.<br> Escalate substantive concerns or ESO feedback to the Flat6Labs Program Manager for follow-up.<br> Reporting, Data &amp; Communications Prepare periodic program progress reports for the Flat6Labs Program Manager, capturing activity status, attendance, issues, and next steps.<br> Ensure data collection (attendance records, participant feedback, activity logs) is conducted consistently and in line with program guidelines.<br> Support the preparation of donor and management reports by compiling and organizing operational data as directed.<br> Coordinate with the Flat6Labs Marketing and Communications team to ensure program events are promoted locally and that relevant content is captured during activities.<br> Ensure timely submission of all required reports and documentation to the Monitoring &amp; Evaluation team Post-Program Wrap-Up Support the smooth close-out of the program, including final event logistics, participant follow-up communications, and materials archiving.<br> Assist with data collection for final program reporting, including compiling attendance, activity summaries, and participant feedback.<br> Document operational lessons learned and contribute to close-out reports as directed by the Flat6Labs Monitoring &amp; Evaluation team.<br> Bachelor’s degree in Management, Business Administration, or a related field is required.<br> A master’s degree in one of these fields is preferred but not required.<br> At least 2 years of experience in program coordination, project management, events management, or a related operational role.<br> Demonstrated ability to manage multiple tasks and deadlines simultaneously, with strong attention to detail and organizational skills.<br> Experience coordinating logistics for events or workshops, including vendor management and on-site coordination.<br> Proficiency in standard office and productivity tools (e.<br>g. Google Workspace or Microsoft Office); comfort with shared trackers and project management tools.<br> Strong written and verbal communication skills in French, Arabic and English.<br> Based in Algeria, with availability to be present on-site for program events.<br> For more details, check this document</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves We're building competitive-programming problems and their automatic graders (test cases + checkers) used to train advanced AI coding models.<br> You'll create problems, write both correct and deliberately-wrong solutions, and design the tough test cases that catch subtly-broken code.<br> Your work is what makes the training signal trustworthy.<br> To apply, share: your competitive-programming handle(s) + current/peak rating, any problem-setting experience, and IOI/ICPC/olympiad history.<br> What you'll do Write original algorithmic problems — clear statement, sound constraints, an intended solution; Write correct solutions in C++ and Python; Write realistic wrong solutions (common mistakes) to test against; Build and harden test cases: generators, edge cases, stress and "hacking" tests; Write checkers/interactors (testlib) for problems with more than one valid answer; Confirm the quality bar: correct solutions pass, wrong ones fail, within time limits.<br> What we look for Strong competitive programming background, shown by a public profile — a Codeforces rating (see levels below), OR an IOI / ICPC / national-olympiad record; Fluent contest C++ (STL, complexity); comfortable writing Python; Can explain why a solution is wrong and build an input that breaks it; Strong written English (C1+).<br> Levels (by Codeforces rating, or equivalent olympiad achievement): Associate — 1700–2100 (Expert / Candidate Master): easier problems; Expert — 2200–2600 (Master / Grandmaster): harder problems Senior / Reviewer — 2600+ (Int'l Grandmaster) or IOI/ICPC medalist: hardest problems + quality review.<br> Nice to have IOI / ICPC alumni and top competitive programmers especially encouraged to apply; Experience setting or testing problems for real contests (Codeforces rounds, ICPC, national olympiads, online judges); Testlib experience (checkers, validators, generators); Experience creating data for LLM code benchmarks or similar RL / evaluation datasets.<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10-20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Tasks must be submitted by the deadline and meet the listed acceptance criteria to be accepted.<br> Compensation Paid per accepted task.<br> Your rate depends on the qualification tier you reach and how efficiently you complete tasks — up to the equivalent of $90/hr .<br> Because payment is per task, a faster pace raises your effective hourly rate.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><span>Role Title</span><br><p><strong><span>Customer Service and Sales Assistant</span></strong></p><br><br><span>Role Information</span><br><p><strong><span>&nbsp;Pay Band</span></strong></p><br><br><p><strong><span>&nbsp;Location</span></strong></p><br><br><p><strong><span>&nbsp;Duration</span></strong></p><br><br><p><strong><span>&nbsp;Reports to:</span></strong></p><br><br><p><strong><span>Hourly Paid</span></strong></p><br><br><p><strong><span>Algiers, Algeria</span></strong></p><br><br><p><strong><span>1 year (renewable)</span></strong></p><br><br><p><strong><span>Customer Services and Sales Manager Algeria</span></strong></p><br><br>&nbsp;<br><span>Role purpose</span><br><p><span>To project a professional image of British Council and provide a high quality and integrated enquiry and consultancy service for all British Council’s English and Exams activities, product, and services. To demonstrate the required attitudes, skills, behaviors and knowledge in accordance with British Council Customer Service Standards. </span></p><br><br><p><span>To promote and cross sell British Council products and services meeting British Council sales targets (new and existing students/candidates), Key Performance Indicators (KPIs) and supporting Teaching Centre and Exams teams to achieve their annual business targets and objectives</span></p><br><br>&nbsp;<br><span>About us </span><br><p><span>The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.</span></p><br><br><br><p><span>We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.</span></p><br><br><br><p><span>The British Council is an equal opportunities and diversity employer, and the post-holder will play a role in ensuring that Equality, Diversity, and Inclusion polices are consistently applied through the Human Resources operation. </span></p><br><br><br><p><span>The British Council has a fundamental duty of care of all children engaged in activities with us under our mandatory Child Protection Policy. All our employees must be familiar with and follow the Child Protection Code of Conduct. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.</span></p><br><br><br><br><br><span>Geopolitical/SBU/Function overview:</span><br><p><span>Algeria is the largest country in Africa with a population of 41 million, the second largest in MENA, speaking Arabic, French and a significant number of Amazigh (Berber) languages. 70% of the population is under 30 years of age. A stated objective of the Algerian government is to create economic growth and jobs to meet the aspirations of young people. Education is a priority, with high levels of investment. With its demographic boom school and university education has expanded greatly. </span></p><br><br><br><p><span>The team will be based in Algiers and will consist of 2 Customer Services and Sales Advisors, 2 Customer Service and Sales Assistants, 10 consultants, and a Customer Services and Sales Manager (CSM) reporting to the Cluster Customer Management and Sales Lead (Algeria, Morocco and Tunisia). </span></p><br><br><br><p><span>Our vision is to offer the most Trustworthy, Inspiring and Effective customer service, requiring the least effort from our customers, and where customers experience an outstanding service that enhances the reputation of the British Council.</span></p><br><br><br><p><span>British Council MENA Customer Services and Sales teams will maintain standard Key Performance Indicators that will be evidenced by the annual Mystery Shopping and Customer Effort Assessment. These standards will be reflected in the day to day operations and deliverables.</span></p><br><br><span>Main opportunities/challenges for this role:</span><br><p><span>The Customer Services and Sales Team across the cluster works on a shift basis designed to meet customers’ needs within operational constraints. On occasions, the post holder might be required to work outside the standard working hours and during the weekend. Any additional hours worked will be compensated according to British Council policy.</span></p><br><br><br><p><span>Post holders may be assigned to the specialised hubs or teams and rotated between the hubs regularly, in order to provide them with an opportunity to broaden their skills and gain experience.</span></p><br><br><span>Main Accountabilities:</span><br><p><strong><span>New &amp; existing customer enquiries </span></strong></p><br><br><ul><li><span>To meet and greet face to face customers and respond to all customer enquiries – face to face, calls, emails and social media with a polite and pleasant manner following British Council standards and service strategies e.g. call greeting, call handling, and call closing </span></li><li><span>To generate and/or raise interest level of customers to book them for a placement test or consultation, register for an Exam or attend an event.</span></li><li><span>To create CRM accounts/leads/opportunities/cases immediately when an enquiry is received from a customer.&nbsp; CRM records must be updated from time to time so that there is a complete history of actions/communications with the customer and sales performance can be monitored. </span></li><li><span>To follow up with customers to remind them of their consultation appointment and course/exam/event registration prior to the date of the activities.</span></li><li><span>To offer a one-stop solution or pass enquiries and complaints to the right person, team, or department for their timely follow-up with customers</span></li><li><span>To accept and process refunds and transfer requests from existing customers according to the policy</span></li></ul><br><p><strong><span>Sales</span></strong></p><br><br><ul><li><span>To meet or exceed sales targets (new and existing students) and KPIs </span></li><li><span>To administer placement tests and provide consultation services to students on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale</span></li><li><span>To register Exams candidates online in a professional and friendly manner </span></li><li><span>To cross sell relevant British Council services and products where appropriate</span></li><li><span>To carry out after sales follow up and phone existing students to remind them to re-register for the next term and understand and log their reasons for not continuing with the British Council.</span></li><li><span>To make outbound calls to prospective and existing Exams candidates to improve sales conversions</span></li></ul><br><p><strong><span>Registration &amp; Financial Compliance: </span></strong></p><br><br><p><strong><span>In line with the regional cash handling policy Customer Services Advisor is required to:</span></strong></p><br><br><ul><li><span>Collect&nbsp;income received and transfer it accurately onto SAP or other financial systems, to maintain records on the system and complete daily reconciliations </span></li><li><span>Ensure that all income collected is reconciled and posted accurately in system</span></li><li><span>Meet requirements of audit and financial reporting and any discrepancy is reported to line management within stipulated deadline</span></li></ul><br><p><strong><span>Product and offer knowledge</span></strong></p><br><br><ul><li><span>To acquire and always maintain an excellent level of product knowledge by attending product training and observing classes.&nbsp; </span></li><li><span>To acquire and always maintain an excellent knowledge of pricing, discounts and offers.</span></li></ul><br><p><strong><span>Systems and record keeping</span></strong></p><br><br><ul><li><span>To be proficient in using relevant systems, such as call centre system, CRM, student registration system (TCMS) and on-line booking systems.</span></li><li><span>To maintain and update all databases and statistics and reports in a timely and accurate manner.</span></li></ul><br><p><strong><span>Other support duties</span></strong></p><br><br><ul><li><span>To participate and/or provide sales support in all sales and marketing events (in or out of the centre) to create awareness and generate leads for the centre.</span></li></ul><ul><li><span>Ensure the front of house and consultation areas are suitably stocked with up-to-date display and promotional materials</span></li></ul><ul><li><span>Provide verification services for UK certificates</span></li><li><span>Conduct telephone-based surveys or gather other customer data</span></li></ul><p><span>Regularly observe Teaching Centre classes and/or visit Exams venues</span></p><br><br><br><p><strong><em><span>Other Responsibilities and main duties</span></em></strong></p><br><br><p><span>As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues across the cluster in tasks that ensure the smooth running of the operations. This might include participation in Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch Promotions for example.&nbsp;&nbsp; You may also be required to perform other duties as directed by Line Manager.</span></p><br><br><span>Key Relationships:</span><br><p><span>Maintain close working relationship with wider Cluster Customer Service team and attend all briefings and meetings. </span></p><br><br><br><p><strong><em><span>Internal</span></em></strong></p><br><br><p><span>Customer Services and Sales colleagues and temporary staff, Teaching and Exams Management, Teachers, Marketing Team, Projects Team, Regional &amp; Global Customer Services and Sales Teams</span></p><br><br><br><p><strong><em><span>External</span></em></strong></p><br><br><p><span>Students, Candidates, Partners, Corporate Clients and other customers</span></p><br><br><br><br><span>Role Requirements:</span><br><p><strong><span>Threshold requirements:</span></strong></p><br><br><p><strong><span>Assessment stage</span></strong></p><br><br><p><strong><span>Passport requirements/ Right to work in country</span></strong></p><br><br><p><span>Post holder must be eligible to work in Algeria </span></p><br><br><br><p><span>Shortlisting</span></p><br><br><p><strong><span>Direct contact or managing staff working with children?</span></strong></p><br><br><p><span>Yes. Some British Council customers may be under 18 years so appropriate police check required </span></p><br><br><br><p><span>N/A</span></p><br><br><p><strong><span>Notes</span></strong></p><br><br><p><span>Appropriate police check mandatory </span></p><br><br><p><span>Three satisfactory references required</span></p><br><br><br><p><span>Our normal opening hours are 8 am to 7 pm 7 days a week. The role will regularly require some evening work and may occasionally require a split shift. Some unsocial hours and weekend work may be required</span></p><br><br><br><p><strong><span>Person Specification:</span></strong></p><br><br><br><p><strong><span>Language requirements </span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good written and oral communication skills in English APTIS test (CEFR B2) and fluency in French and Arabic</span></li></ul><p><span>N/A</span></p><br><br><p><span>Shortlisting and interview</span></p><br><br><p><strong><span>Qualifications</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>High School Certificate</span></li></ul><ul><li><span>University degree</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Knowledge &amp; Experience</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Experience in a customer service and sales role </span></li></ul><ul><li><span>Tele-sales experience</span></li><li><span>Education sector experience</span></li><li><span>Knowledge of CRM</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Skills (if any)</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good communication skills and proven ability to build rapport with customers</span></li></ul><p><span>Shortlisting AND Interview</span></p><br><br><p><strong><span>British Council Behaviours</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Connecting with others (essential):</span></em></strong></p><br><br><p><span>Making regular opportunities to understand others better</span></p><br><br><br><p><strong><em><span>Creating shared purpose</span></em></strong><span> <strong><em>(essential)</em></strong></span></p><br><br><p><span>Communicating an engaging picture of how we can work together</span></p><br><br><br><p><strong><em><span>Making it happen (essential):</span></em></strong></p><br><br><p><span>Delivering clear results for the British Council</span></p><br><br><br><p><strong><em><span>Working together (essential): </span></em></strong></p><br><br><p><span>Establishing a genuinely common goal with others</span></p><br><br><br><p><strong><em><span>Being accountable (essential):</span></em></strong></p><br><br><p><span>Delivering my best work in order to meet my commitments</span></p><br><br><br><p><strong><em><span>Shaping the future (essential):</span></em></strong></p><br><br><p><span>Looking for ways in which we can do things better </span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><em><span>Performance management</span></em></p><br><br><p><strong><span>British Council Core Skills</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Communicating &amp; Influencing (Level 1) </span></em></strong></p><br><br><p><strong><span>Communicates clearly &amp; effectively: </span></strong><span>Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing. </span></p><br><br><br><p><strong><em><span>Analysing data and problems (Level 1)</span></em></strong></p><br><br><p><strong><span>Is systematic: </span></strong><span>Breaks down problems into a list of tasks to be done and decides on appropriate action<strong>. </strong></span></p><br><br><br><p><strong><em><span>Using technology (Level 1)</span></em></strong></p><br><br><p><strong><span>Operates as a basic user of information systems, digital and office technology: </span></strong><span>Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.</span></p><br><br><br><p><strong><em><span>Planning &amp; Organizing (Level 1)</span></em></strong></p><br><br><p><strong><span>Is methodical: </span></strong><span>Able to plan own work over short timescales for routine or familiar tasks and processes.</span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><strong><span>Prepared by: </span></strong></p><br><br><p><strong><span>Date:</span></strong></p><br><br><p><span>Priya Varma,</span><span>Regional Customer Management and Sales Lead</span></p><br><br><p><strong><em><span>13 April 2021</span></em></strong></p><br><br><br> </div>