Public relations delegate Jobs
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<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br><span>Role Title</span><br><p><strong><span>Customer Service and Sales Assistant</span></strong></p><br><br><span>Role Information</span><br><p><strong><span> Pay Band</span></strong></p><br><br><p><strong><span> Location</span></strong></p><br><br><p><strong><span> Duration</span></strong></p><br><br><p><strong><span> Reports to:</span></strong></p><br><br><p><strong><span>Hourly Paid</span></strong></p><br><br><p><strong><span>Algiers, Algeria</span></strong></p><br><br><p><strong><span>1 year (renewable)</span></strong></p><br><br><p><strong><span>Customer Services and Sales Manager Algeria</span></strong></p><br><br> <br><span>Role purpose</span><br><p><span>To project a professional image of British Council and provide a high quality and integrated enquiry and consultancy service for all British Council’s English and Exams activities, product, and services. To demonstrate the required attitudes, skills, behaviors and knowledge in accordance with British Council Customer Service Standards. </span></p><br><br><p><span>To promote and cross sell British Council products and services meeting British Council sales targets (new and existing students/candidates), Key Performance Indicators (KPIs) and supporting Teaching Centre and Exams teams to achieve their annual business targets and objectives</span></p><br><br> <br><span>About us </span><br><p><span>The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.</span></p><br><br><br><p><span>We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.</span></p><br><br><br><p><span>The British Council is an equal opportunities and diversity employer, and the post-holder will play a role in ensuring that Equality, Diversity, and Inclusion polices are consistently applied through the Human Resources operation. </span></p><br><br><br><p><span>The British Council has a fundamental duty of care of all children engaged in activities with us under our mandatory Child Protection Policy. All our employees must be familiar with and follow the Child Protection Code of Conduct. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.</span></p><br><br><br><br><br><span>Geopolitical/SBU/Function overview:</span><br><p><span>Algeria is the largest country in Africa with a population of 41 million, the second largest in MENA, speaking Arabic, French and a significant number of Amazigh (Berber) languages. 70% of the population is under 30 years of age. A stated objective of the Algerian government is to create economic growth and jobs to meet the aspirations of young people. Education is a priority, with high levels of investment. With its demographic boom school and university education has expanded greatly. </span></p><br><br><br><p><span>The team will be based in Algiers and will consist of 2 Customer Services and Sales Advisors, 2 Customer Service and Sales Assistants, 10 consultants, and a Customer Services and Sales Manager (CSM) reporting to the Cluster Customer Management and Sales Lead (Algeria, Morocco and Tunisia). </span></p><br><br><br><p><span>Our vision is to offer the most Trustworthy, Inspiring and Effective customer service, requiring the least effort from our customers, and where customers experience an outstanding service that enhances the reputation of the British Council.</span></p><br><br><br><p><span>British Council MENA Customer Services and Sales teams will maintain standard Key Performance Indicators that will be evidenced by the annual Mystery Shopping and Customer Effort Assessment. These standards will be reflected in the day to day operations and deliverables.</span></p><br><br><span>Main opportunities/challenges for this role:</span><br><p><span>The Customer Services and Sales Team across the cluster works on a shift basis designed to meet customers’ needs within operational constraints. On occasions, the post holder might be required to work outside the standard working hours and during the weekend. Any additional hours worked will be compensated according to British Council policy.</span></p><br><br><br><p><span>Post holders may be assigned to the specialised hubs or teams and rotated between the hubs regularly, in order to provide them with an opportunity to broaden their skills and gain experience.</span></p><br><br><span>Main Accountabilities:</span><br><p><strong><span>New & existing customer enquiries </span></strong></p><br><br><ul><li><span>To meet and greet face to face customers and respond to all customer enquiries – face to face, calls, emails and social media with a polite and pleasant manner following British Council standards and service strategies e.g. call greeting, call handling, and call closing </span></li><li><span>To generate and/or raise interest level of customers to book them for a placement test or consultation, register for an Exam or attend an event.</span></li><li><span>To create CRM accounts/leads/opportunities/cases immediately when an enquiry is received from a customer. CRM records must be updated from time to time so that there is a complete history of actions/communications with the customer and sales performance can be monitored. </span></li><li><span>To follow up with customers to remind them of their consultation appointment and course/exam/event registration prior to the date of the activities.</span></li><li><span>To offer a one-stop solution or pass enquiries and complaints to the right person, team, or department for their timely follow-up with customers</span></li><li><span>To accept and process refunds and transfer requests from existing customers according to the policy</span></li></ul><br><p><strong><span>Sales</span></strong></p><br><br><ul><li><span>To meet or exceed sales targets (new and existing students) and KPIs </span></li><li><span>To administer placement tests and provide consultation services to students on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale</span></li><li><span>To register Exams candidates online in a professional and friendly manner </span></li><li><span>To cross sell relevant British Council services and products where appropriate</span></li><li><span>To carry out after sales follow up and phone existing students to remind them to re-register for the next term and understand and log their reasons for not continuing with the British Council.</span></li><li><span>To make outbound calls to prospective and existing Exams candidates to improve sales conversions</span></li></ul><br><p><strong><span>Registration & Financial Compliance: </span></strong></p><br><br><p><strong><span>In line with the regional cash handling policy Customer Services Advisor is required to:</span></strong></p><br><br><ul><li><span>Collect income received and transfer it accurately onto SAP or other financial systems, to maintain records on the system and complete daily reconciliations </span></li><li><span>Ensure that all income collected is reconciled and posted accurately in system</span></li><li><span>Meet requirements of audit and financial reporting and any discrepancy is reported to line management within stipulated deadline</span></li></ul><br><p><strong><span>Product and offer knowledge</span></strong></p><br><br><ul><li><span>To acquire and always maintain an excellent level of product knowledge by attending product training and observing classes. </span></li><li><span>To acquire and always maintain an excellent knowledge of pricing, discounts and offers.</span></li></ul><br><p><strong><span>Systems and record keeping</span></strong></p><br><br><ul><li><span>To be proficient in using relevant systems, such as call centre system, CRM, student registration system (TCMS) and on-line booking systems.</span></li><li><span>To maintain and update all databases and statistics and reports in a timely and accurate manner.</span></li></ul><br><p><strong><span>Other support duties</span></strong></p><br><br><ul><li><span>To participate and/or provide sales support in all sales and marketing events (in or out of the centre) to create awareness and generate leads for the centre.</span></li></ul><ul><li><span>Ensure the front of house and consultation areas are suitably stocked with up-to-date display and promotional materials</span></li></ul><ul><li><span>Provide verification services for UK certificates</span></li><li><span>Conduct telephone-based surveys or gather other customer data</span></li></ul><p><span>Regularly observe Teaching Centre classes and/or visit Exams venues</span></p><br><br><br><p><strong><em><span>Other Responsibilities and main duties</span></em></strong></p><br><br><p><span>As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues across the cluster in tasks that ensure the smooth running of the operations. This might include participation in Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch Promotions for example. You may also be required to perform other duties as directed by Line Manager.</span></p><br><br><span>Key Relationships:</span><br><p><span>Maintain close working relationship with wider Cluster Customer Service team and attend all briefings and meetings. </span></p><br><br><br><p><strong><em><span>Internal</span></em></strong></p><br><br><p><span>Customer Services and Sales colleagues and temporary staff, Teaching and Exams Management, Teachers, Marketing Team, Projects Team, Regional & Global Customer Services and Sales Teams</span></p><br><br><br><p><strong><em><span>External</span></em></strong></p><br><br><p><span>Students, Candidates, Partners, Corporate Clients and other customers</span></p><br><br><br><br><span>Role Requirements:</span><br><p><strong><span>Threshold requirements:</span></strong></p><br><br><p><strong><span>Assessment stage</span></strong></p><br><br><p><strong><span>Passport requirements/ Right to work in country</span></strong></p><br><br><p><span>Post holder must be eligible to work in Algeria </span></p><br><br><br><p><span>Shortlisting</span></p><br><br><p><strong><span>Direct contact or managing staff working with children?</span></strong></p><br><br><p><span>Yes. Some British Council customers may be under 18 years so appropriate police check required </span></p><br><br><br><p><span>N/A</span></p><br><br><p><strong><span>Notes</span></strong></p><br><br><p><span>Appropriate police check mandatory </span></p><br><br><p><span>Three satisfactory references required</span></p><br><br><br><p><span>Our normal opening hours are 8 am to 7 pm 7 days a week. The role will regularly require some evening work and may occasionally require a split shift. Some unsocial hours and weekend work may be required</span></p><br><br><br><p><strong><span>Person Specification:</span></strong></p><br><br><br><p><strong><span>Language requirements </span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good written and oral communication skills in English APTIS test (CEFR B2) and fluency in French and Arabic</span></li></ul><p><span>N/A</span></p><br><br><p><span>Shortlisting and interview</span></p><br><br><p><strong><span>Qualifications</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>High School Certificate</span></li></ul><ul><li><span>University degree</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Knowledge & Experience</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Experience in a customer service and sales role </span></li></ul><ul><li><span>Tele-sales experience</span></li><li><span>Education sector experience</span></li><li><span>Knowledge of CRM</span></li></ul><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Skills (if any)</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Good communication skills and proven ability to build rapport with customers</span></li></ul><p><span>Shortlisting AND Interview</span></p><br><br><p><strong><span>British Council Behaviours</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Connecting with others (essential):</span></em></strong></p><br><br><p><span>Making regular opportunities to understand others better</span></p><br><br><br><p><strong><em><span>Creating shared purpose</span></em></strong><span> <strong><em>(essential)</em></strong></span></p><br><br><p><span>Communicating an engaging picture of how we can work together</span></p><br><br><br><p><strong><em><span>Making it happen (essential):</span></em></strong></p><br><br><p><span>Delivering clear results for the British Council</span></p><br><br><br><p><strong><em><span>Working together (essential): </span></em></strong></p><br><br><p><span>Establishing a genuinely common goal with others</span></p><br><br><br><p><strong><em><span>Being accountable (essential):</span></em></strong></p><br><br><p><span>Delivering my best work in order to meet my commitments</span></p><br><br><br><p><strong><em><span>Shaping the future (essential):</span></em></strong></p><br><br><p><span>Looking for ways in which we can do things better </span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><em><span>Performance management</span></em></p><br><br><p><strong><span>British Council Core Skills</span></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><p><strong><em><span>Communicating & Influencing (Level 1) </span></em></strong></p><br><br><p><strong><span>Communicates clearly & effectively: </span></strong><span>Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing. </span></p><br><br><br><p><strong><em><span>Analysing data and problems (Level 1)</span></em></strong></p><br><br><p><strong><span>Is systematic: </span></strong><span>Breaks down problems into a list of tasks to be done and decides on appropriate action<strong>. </strong></span></p><br><br><br><p><strong><em><span>Using technology (Level 1)</span></em></strong></p><br><br><p><strong><span>Operates as a basic user of information systems, digital and office technology: </span></strong><span>Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.</span></p><br><br><br><p><strong><em><span>Planning & Organizing (Level 1)</span></em></strong></p><br><br><p><strong><span>Is methodical: </span></strong><span>Able to plan own work over short timescales for routine or familiar tasks and processes.</span></p><br><br><p><em><span>Interview</span></em></p><br><br><br><br><br><br><br><br><br><br><br><p><strong><span>Prepared by: </span></strong></p><br><br><p><strong><span>Date:</span></strong></p><br><br><p><span>Priya Varma,</span><span>Regional Customer Management and Sales Lead</span></p><br><br><p><strong><em><span>13 April 2021</span></em></strong></p><br><br><br> </div>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the overall execution of the project (earthworks, infrastructure, and related works), in accordance with the contractual schedule. Develop, update, and monitor the execution schedule (physical and financial progress), in conjunction with the site teams. Supervise and coordinate surveyors, team leaders, and personnel assigned to the project. Manage the human, material, and equipment resources necessary for the smooth running of the site, in coordination with the Park Management. Ensure the technical and contractual interface with the contractor: site meetings, correspondence, progress reports, and work status updates. Monitor the project's budget progress (actual vs. projected costs) and alert Management in case of overruns. Prepare progress reports, amendments, and any technical or financial claims. Ensure strict adherence to health, safety, and environmental (HSE) regulations on the site. Identify and address site hazards and constraints (authorizations, access, unforeseen issues), in coordination with headquarters. Ensure regular and structured reporting to General Management.</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">State Engineering Diploma in Public Works, Civil Engineering, Hydraulics or in an equivalent specialty.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Overall professional experience of at least 10 years in the construction/public works sector.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience of at least 5-8 years in a position as Project Manager, Senior Site Manager or Senior Works Supervisor.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diverse experience acquired on different types of construction sites: earthworks, VRD (Roads and Various Networks) and building.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prior experience on projects carried out as subcontractors for international companies, particularly Chinese or foreign companies, is a valued asset.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of Algerian public procurement, DTRs, specifications and technical control procedures (CTC).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">TECHNICAL SKILLS: Proficiency in planning tools (MS Project or equivalent).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in office tools (advanced Excel, Word) and surveying software (AutoCAD).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good mastery of reading execution plans and earthworks/VRD techniques.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of site budget monitoring techniques: attachments, work progress reports and invoicing.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Category B driving licence, essential for travel to construction sites.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">BEHAVIORAL SKILLS (SOFT SKILLS): Leadership and ability to supervise multidisciplinary teams in the field.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour, organizational skills and respect for deadlines.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong interpersonal skills and ability to negotiate with clients, subcontractors and administration.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to manage priorities, unforeseen events on the construction site and work under pressure.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Autonomy, initiative and the ability to make quick decisions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analytical and synthesis skills to ensure effective reporting to the General Management.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">LANGUAGES: Arabic: fluent (required).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">French: fluent, both spoken and written (mandatory, especially for writing technical correspondence).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">English: desired concepts (an asset, not a disqualifying factor).</font></font></li></ul>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Welcoming and assisting customers in the showroom.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify needs and propose suitable solutions.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Present the different product ranges.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare and send quotes (WhatsApp / Email).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow up on orders with suppliers.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate delivery and assembly.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing interactions with clients (calls, messages, social media).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow up on cases until completion and payment.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in commerce, management or equivalent.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in sales or customer relations is appreciated.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent interpersonal and communication skills.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to quickly understand customer needs.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of organization and prioritization.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Responsiveness and ability to manage multiple tasks simultaneously.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in communication tools (WhatsApp, email).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Required qualities: Dynamism and a commercial mindset.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Neat presentation.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer service orientation.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Initiative.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Welcoming and assisting customers in the showroom; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">identifying their needs and proposing suitable solutions; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">presenting the different product ranges; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">preparing and sending quotes (WhatsApp/Email) </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">; following up on orders with suppliers; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">coordinating delivery and assembly </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">; managing customer communication (calls, messages, social media); </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">and monitoring files until completion and payment.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business, management or equivalent training </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">; Sales or customer relations experience preferred; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent interpersonal and communication skills </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">; Ability to quickly understand customer needs </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">; Strong organizational and prioritization skills; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Responsiveness and ability to manage multiple tasks simultaneously; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in communication tools (WhatsApp, email)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Required qualities: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Dynamism and commercial acumen; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Neat appearance </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">; Customer service oriented </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">; Initiative</font></font></p>
<p>Prospect for new B2B clients by phone. Identify prospect needs and present Emploi Partner solutions. Develop and retain a client portfolio. Ensure commercial follow-ups and prospect monitoring. Achieve set commercial objectives. Update client and prospect information in the CRM. Ensure regular follow-up until sale conclusion.</p><p><strong>Desired Candidate Profile</strong></p><p>Level Bac or equivalent. 1-2 years minimum experience in services, ideally in telesales or customer relations. Mandatory B2B experience. Mastery of telephone prospecting and sales techniques. Excellent command of French, spoken and written. Excellent communication, persuasion, and negotiation skills. Dynamic, serious, organized, and results-oriented. Resident of Algiers Center and surroundings, unless a candidate is already mobile.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Office/Unit/Project Description </strong></p><br> <br> <p>Le Programme des Nations Unies pour le développement (PNUD) appuie les efforts du Gouvernement algérien en matière de gouvernance démocratique, de justice et d’État de droit, conformément au Cadre de Coopération pour le Développement Durable (CCDD 2023–2027) et aux Objectifs de Développement Durable, notamment les ODD 5 (égalité des genres) et 16 (paix, justice et institutions efficaces). </p><br> <br> <p>Dans ce cadre, le PNUD met en œuvre plusieurs projets en partenariat avec le Ministère de la Justice, la Direction Générale de l’Administration Pénitentiaire et de la Réinsertion (DGAPR) ainsi que la Cour Constitutionnelle, visant à renforcer l’accès à la justice, promouvoir les droits humains et soutenir l’intégration de l’approche genre dans les politiques publiques. </p><br> <br> <p>Les principales interventions incluent : </p><br> <br> <p><strong>1.Projet « Appui à la réinsertion sociale des détenus – phase 2 (PARSD) »</strong> </p><br> <br> <p>Le projet vise à augmenter les chances de réinsertion sociale des détenus, notamment les détenus radicalisés et les femmes détenues, en accompagnant la DGAPR dans : </p><br> <br> <ul> <li>le renforcement de la coopération entre les services d’évaluation et d’orientation et les services extérieurs, </li> </ul> <br> <ul> <li>la mise en place de conditions adaptées à la prise en charge des détenus radicalisés, </li> </ul> <br> <ul> <li>le renforcement de la prise en charge spécifique des femmes détenues, </li> </ul> <br> <ul> <li>et le développement de l’écosystème de la réinsertion sociale post‑carcérale </li> </ul> <br> <p><strong>2.Projet « Soutien à la carrière des femmes magistrates en Algérie »</strong> </p><br> <br> <p>Le projet vise à créer un environnement favorable à l’évolution professionnelle des femmes magistrates, en levant les obstacles à leur accès aux postes de responsabilité, à travers : </p><br> <br> <ul> <li>la promotion d’évolutions structurelles et de pratiques institutionnelles inclusives, </li> </ul> <br> <ul> <li>le développement de programmes de renforcement de capacités et de mentorat, </li> </ul> <br> <ul> <li>et le renforcement de la coopération internationale pour le partage de bonnes pratiques </li> </ul> <br> <p>Il contribue à l’objectif d’une justice plus inclusive, représentative et efficace. </p><br> <br> <br> <p><strong>3.Projet « Appui à la Cour constitutionnelle »</strong> </p><br> <br> <p>Ce projet vise à renforcer les capacités institutionnelles de la Cour constitutionnelle et à soutenir son rôle dans la consolidation de l’État de droit, notamment à travers : </p><br> <br> <ul> <li>l’appui au renforcement des capacités techniques et institutionnelles, </li> </ul> <br> <ul> <li>l’amélioration des pratiques et mécanismes liés au contrôle de constitutionnalité, </li> </ul> <br> <ul> <li>et le développement d’activités de formation, d’échange et de coopération visant à renforcer la performance et la visibilité de l’institution. </li> </ul> <br> <p>Ces projets contribuent à renforcer l’État de droit, à promouvoir des institutions inclusives et à soutenir la participation effective des acteurs institutionnels dans les domaines de la justice, de la gouvernance et des droits humains. </p><br> <br> <p>Dans ce contexte, le PNUD recrute un(e) Project Associate chargé(e) d’assurer un appui renforcé à la gestion administrative, financière et opérationnelle de ces projets du programme Justice et Etat de droit. </p><br> <br> <p><strong>Scope of WORK</strong> </p><br> <br> <p>Sous la supervision directe de l’Analyste de Programme, le/la Project Associate assure un appui à la gestion quotidienne des projets du Programme Justice et État de droit, en garantissant la mise en œuvre efficace des activités, ainsi que le respect des procédures administratives, financières et de passation des marchés du PNUD. </p><br> <br> <p>Il/elle contribue à la gestion opérationnelle des projets, au suivi des activités, au contrôle budgétaire et à la coordination avec les partenaires, afin d’assurer une exécution fluide et conforme des résultats attendus. </p><br> <br> <p><strong>1.Appui à la mise en œuvre des projets et gestion administrative</strong> </p><br> <br> <ul> <li>Assurer le suivi quotidien de la mise en œuvre des projets conformément aux plans de travail approuvés et aux résultats attendus ; </li> </ul> <br> <ul> <li>Contribuer à la préparation des rapports d’avancement trimestriels et annuels et veiller à leur soumission dans les délais ; </li> </ul> <br> <ul> <li> Assurer la gestion et l’archivage des documents des projets, et maintenir des dossiers organisés et conformes aux procédures du PNUD ; </li> </ul> <br> <ul> <li>Préparer les correspondances administratives et les notes internes ; </li> </ul> <br> <ul> <li>Assurer l’appui logistique et administratif à l’organisation des réunions, ateliers, formations et autres activités ; </li> </ul> <br> <ul> <li>Coordonner avec les unités concernées du PNUD sur les questions administratives et assurer le suivi des actions ; </li> </ul> <br> <ul> <li>Participer aux réunions de coordination des projets et assurer le suivi des décisions prises. </li> </ul> <br> <br> <p><strong>2.Gestion financière et budgétaire</strong> </p><br> <br> <ul> <li>Contribuer à l’élaboration et à la révision des plans de travail annuels (AWP) et des budgets, y compris l’analyse des besoins financiers et des projections ; </li> </ul> <br> <ul> <li>Assurer le suivi budgétaire des projets, y compris le suivi des dépenses, des engagements et de la disponibilité des fonds, et signaler tout écart ; </li> </ul> <br> <ul> <li>Vérifier la conformité des dépenses avec les règles, procédures et politiques du PNUD ; </li> </ul> <br> <ul> <li>Appuyer le traitement et la vérification des demandes de paiement, en veillant à la complétude des pièces justificatives ; </li> </ul> <br> <ul> <li>Assurer le suivi des avances de fonds et leur régularisation dans les délais ; </li> </ul> <br> <ul> <li>Maintenir un système interne de suivi des dépenses garantissant l’exactitude des transactions financières ; </li> </ul> <br> <ul> <li>Identifier et corriger les anomalies financières (transactions non validées, erreurs budgétaires, incohérences) ; </li> </ul> <br> <ul> <li>Maintenir des dossiers financiers précis et complets pour les besoins de reporting et d’audit ; </li> </ul> <br> <p><strong>3.Appui aux achats et à la logistique</strong> </p><br> <br> <ul> <li>Appuyer la mobilisation des biens et services nécessaires à la mise en œuvre des activités conformément aux procédures du PNUD ; </li> </ul> <br> <ul> <li>Préparer les documents d’achats, y compris les termes de références et les spécifications techniques ; </li> </ul> <br> <ul> <li>Assurer la liaison avec les fournisseurs et prestataires de services et suivre l’exécution des contrats ; </li> </ul> <br> <ul> <li>Coordonner les aspects logistiques des activités (réunions, ateliers, formations, événements) ; </li> </ul> <br> <ul> <li>Assurer le suivi et l’archivage approprié des dossiers d’achats et contrats. </li> </ul> <br> <p><strong>4.Coordination du projet et gestion des partenariats</strong> </p><br> <br> <ul> <li>Appuyer l’organisation des Comités de Pilotage et des Comités de Coordination des projets ; </li> </ul> <br> <ul> <li>Assurer la liaison avec les partenaires, les parties prenantes et les membres des comités sous la supervision de l’Analyste de programme ; </li> </ul> <br> <br> <ul> <li>Assurer le suivi de la mise en œuvre des décisions prises lors des réunions de coordination ; </li> </ul> <br> <ul> <li>Maintenir une communication efficace avec les unités concernées du PNUD et les partenaires. </li> </ul> <br> <p><strong>5.Appui à la clôture des projets</strong> </p><br> <br> <ul> <li>Contribuer à la préparation du rapport final de révision des projets ; </li> </ul> <br> <ul> <li>Appuyer le transfert des équipements, documents et actifs aux bénéficiaires nationaux conformément aux procédures du PNUD ; </li> </ul> <br> <ul> <li>Préparer les documents de clôture, notamment les formulaires CDR/FACE pour signature des partenaires ; </li> </ul> <br> <ul> <li>Veiller à la finalisation correcte des aspects administratifs et financiers liés à la clôture des projets. </li> </ul> <br> <p><strong>6.Intégration du genre et appui technique</strong> </p><br> <br> <ul> <li>Appuyer l’Analyste de programme sur les questions liées au genre et contribuer à l’intégration de l’approche genre dans les activités du projet ; </li> </ul> <br> <ul> <li>Participer à la mise en œuvre des politiques du PNUD en matière d’égalité de genre ; </li> </ul> <br> <ul> <li>Contribuer aux analyses genre et à leur intégration dans les dimensions programmatiques et opérationnelles ; </li> </ul> <br> <ul> <li>Appuyer l’organisation d’activités de sensibilisation, de formation et de renforcement des capacités sur le genre ; </li> </ul> <br> <ul> <li>Contribuer au processus du label « Gender Equality Seal » et aux initiatives de prévention du harcèlement sexuel ; </li> </ul> <br> <ul> <li>Fournir un appui technique aux partenaires (gouvernement, agences des Nations unies, etc.) sur les questions de genre. </li> </ul> <br> <p><strong>7.Appui au rôle d’assurance projet</strong> </p><br> <br> <ul> <li>Appuyer l’Analyste de programme dans les fonctions d’assurance projet, notamment : </li> </ul> <br> <ul> <li>Assurer une liaison efficace avec les membres du Comité de Pilotage ; </li> </ul> <br> <br> <ul> <li>Contribuer à l’identification et au contrôle des risques du projet ; </li> </ul> <br> <ul> <li>Veiller à l’alignement entre la stratégie du projet et sa mise en œuvre ; </li> </ul> <br> <ul> <li>Assurer la cohérence avec le Programme de Pays du PNUD ; </li> </ul> <br> <ul> <li>Contribuer à la durabilité des projets ; </li> </ul> <br> <ul> <li>Faciliter les communications internes et externes ; </li> </ul> <br> <ul> <li>Veiller au respect des règles, procédures et politiques du PNUD ; </li> </ul> <br> <ul> <li>Assurer le suivi des décisions du Comité de Pilotage et des révisions du document de projet. </li> </ul> <br> <p><strong>8.Gestion des connaissances et renforcement des capacités</strong> </p><br> <br> <ul> <li>Appuyer l’organisation de formations, ateliers et activités de renforcement des capacités impliquant les parties prenantes ; </li> </ul> <br> <ul> <li>Identifier, documenter et capitaliser les bonnes pratiques et les leçons apprises ; </li> </ul> <br> <ul> <li>Contribuer au partage des connaissances et à la participation aux réseaux et communautés de pratiques ; </li> </ul> <br> <ul> <li>Appuyer le développement de produits de connaissance et de mécanismes de diffusion pour renforcer la visibilité et l’impact du projet. </li> </ul> <br> <p>Le/la titulaire exécute toute autre tâche relevant de son profil fonctionnel jugée nécessaire pour le bon fonctionnement des projets, du bureau et de l’organisation. </p><br> <br> <p><strong>Institutional Arrangement </strong></p><br> <br> <p>Sous la supervision directe de l’Analyste du programme, l’Associé(e) au projet travaillera sous sa responsabilité et rendra compte directement à celui-ci/celle-ci. Il/elle collaborera étroitement avec l’équipe du projet ainsi qu’avec les unités du Bureau pays du PNUD afin d’assurer la bonne exécution des tâches administratives et de gestion financière du projet, conformément aux politiques, procédures et normes du PNUD. </p><br> <br> <p><strong>Competencies </strong></p><br> <br> <br> <p><strong>Core</strong> </p><br> <br> <br> <br> <p><strong>Atteindre des résultats</strong> </p><br> <br> <br> <p>Niveau 1 : Planifie et suit son propre travail, prête attention aux détails et fournit un travail de qualité dans les délais impartis. </p><br> <br> <br> <br> <p><strong>Innover</strong> </p><br> <br> <br> <p>Niveau 1 : Ouvert(e) aux idées créatives et aux risques connus, adopte une approche pragmatique de résolution de problèmes et cherche à apporter des améliorations. </p><br> <br> <br> <br> <p><strong>Apprendre en continu</strong> </p><br> <br> <br> <p>Niveau 1 : Fait preuve d’ouverture d’esprit et de curiosité, partage ses connaissances, apprend de ses erreurs et sollicite des retours. </p><br> <br> <br> <br> <p><strong>S’adapter avec agilité</strong> </p><br> <br> <br> <p>Niveau 1 : S’adapte au changement, gère de manière constructive l’ambiguïté et l’incertitude et fait preuve de flexibilité. </p><br> <br> <br> <br> <p><strong>Agir avec détermination</strong> </p><br> <br> <br> <p>Niveau 1 : Fait preuve de motivation et d’engagement, est capable de travailler sereinement dans des situations difficiles et agit avec confiance. </p><br> <br> <br> <br> <p><strong>Collaborer et établir des partenariats</strong> </p><br> <br> <br> <p>Niveau 1 : Fait preuve d’empathie et de compréhension envers les autres et construit des relations positives. </p><br> <br> <br> <br> <p><strong>Promouvoir la diversité et l’inclusion</strong> </p><br> <br> <br> <p>Niveau 1 : Respecte et valorise les différences, est conscient(e) des biais inconscients et agit contre toute forme de discrimination. </p><br> <br> <br> <br> <br> <p><i><strong>Cross-Functional & Technical competencies</strong></i> </p><br> <br> <br> <br> <p><strong>Domaine thématique</strong> </p><br> <br> <br> <p><strong>Compétence</strong> </p><br> <br> <br> </div>
<ul> <li><font dir="auto" ><font dir="auto" >Apply Good Manufacturing Practices (GMP) as well as quality, hygiene and safety procedures.</font></font></li> <li><font dir="auto" ><font dir="auto" >Prepare and supply the equipment or production/packaging lines.</font></font></li> <li><font dir="auto" ><font dir="auto" >Perform visual and routine checks in accordance with procedures.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure traceability of operations by completing production documents.</font></font></li> <li><font dir="auto" ><font dir="auto" >Report any anomalies and contribute to the smooth running of operations.</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Senior technician, Bac+2, Bac+3, Bac+4, or Bac+5 in process engineering, mechanical engineering, chemistry, materials science, automation, electricity, biology, industrial mechanics, computer science and physics,</font></font></li> <li><font dir="auto" ><font dir="auto" >For </font></font><b><font dir="auto" ><font dir="auto" >the following positions:</font></font></b> </li> <ul> <li> <b><font dir="auto" ><font dir="auto" >Packaging Operators</font></font></b> </li> <li> <b><font dir="auto" ><font dir="auto" >On production raters</font></font></b> </li> <li> <b><font dir="auto" ><font dir="auto" >Production Operator Assistant</font></font></b> </li> </ul> <li><font dir="auto" ><font dir="auto" >Packaging operator aids</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent command of French (perfectly fluent in French).</font></font></li> <li><font dir="auto" ><font dir="auto" >Rigour, meticulousness, organisational skills and ability to work in a team.</font></font></li> </ul> <p><br></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.</p><br>The Position<p>In an Organization with big ambition, there is opportunity to make meaningful change a reality. Our mission is to deliver better outcomes for more patients faster. It is worth our hard work and innovation.</p><br><p>The <b>Government Affairs Partner </b>is a full time role in Algiers. His/Her mission is to focus on shaping public policy to instigate system change in the Algerian healthcare environment.</p><br><p><b><u>The role:</u></b></p><br><p><b>Optimize system change through Public Policy </b></p><br><ul><li><p>Develops a Roche Algeria Public Policy strategy to shape and future proof the Algerian Healthcare environment for innovative technologies.</p><br></li><li><p>Navigating political landscape and delivering projects with relevant stakeholders e.g.: Government Industry Associations, Advocacy Groups, Journalists, KOLs, Decision Makers and all stakeholders within the healthcare system</p><br></li><li><p>Identifies opportunities to shape policy in collaboration with Primary Points of Contact (Patient Journey Partners & Healthcare System Partners)</p><br></li><li><p>Identifies opportunities to enhance Roche’s reputation and positioning as a preferred and impactful partner for sustainable healthcare.</p><br></li><li><p>Provides in-depth knowledge and insight on healthcare legalization, keeping relevant internal stakeholders up-to-date with any changes.</p><br></li><li><p>Liaises with Regional counterparts on Public Policy projects to ensure shared learning and efficient delivery of initiatives.</p><br></li><li><p>Collaborates closely with internal Stakeholders to ensure alignment of objectives and coordination of activities.</p><br></li><li><p>Leads the production of high quality internal/external responses to relevant policies and discussion documents as required.</p><br></li><li><p>Works with the GM on key policies shifts.</p><br></li><li><p>Provides support to PPOCs on issues of a political or healthcare policy, to deliver on company mission to get better outcomes, for more patients, faster.</p><br></li></ul><p><b>Corporate Communications:</b></p><br><ul><li><p>Contribute to the delivery of Policy inputs into an integrated communications plan aligned to Roche Algeria key goals</p><br></li><li><p>Ensure an understanding of Healthcare environmental influences to direct the development of communications strategies aligned to healthcare policy opportunities.</p><br></li></ul><p><b>Compliance / Monitoring:</b></p><br><ul><li><p>Agree KPIs in line with Policy Plan and monitor regularly to ensure appropriate action taken</p><br></li><li><p>Take personal responsibility for maintaining high ethical standards and operating in compliance with local and global policies.</p><br></li></ul><p><b><u>Who you are:</u></b></p><br><ul><li><p>You have a knowledge of Algeria Healthcare and General Health policy and understanding of how this is shaped.</p><br></li><li><p>You have a strong networking and influencing skills to facilitate stakeholder engagement. </p><br></li><li><p>You have and excellent written and oral communication skills to facilitate communicating complex information clearly internally and Externally (Arabic, French and English)</p><br></li><li><p>You have good Interpersonal Skills</p><br></li><li><p>You are a self-starter with demonstrable ability to plan both strategically and tactically and to effectively prioritize tasks.</p><br></li><li><p>You adept at project management to coordinate project delivery perhaps requiring managing of third party inputs to time and budget.</p><br></li><li><p>You have the ability to successfully navigate regulatory and legislative environment</p><br></li></ul>Who we are<p>A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.</p><br><p><br>Let’s build a healthier future, together.</p><br><p><b>Roche is an Equal Opportunity Employer.</b></p><br> </div>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Promote Cryo VIP's services and equipment to healthcare professionals. Develop a portfolio of partners and clients (clinics, medical practices, specialized centers, healthcare professionals). Present, advise, and support clients in selecting equipment tailored to their needs. Conduct prospecting and business development activities. Achieve defined sales targets. Follow up on sales opportunities and build customer loyalty. Organize medical visits and equipment demonstrations. Conduct market research and identify development opportunities. Provide regular reporting on field activities.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Medical Doctorate (required). Interest in business development and customer relations. Experience in medical sales, medical equipment sales, or business development is a plus. Excellent communication, negotiation, and presentation skills. Results-oriented and autonomous. Available for business trips. Own vehicle required.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Promote Cryo VIP's services and equipment to healthcare professionals. Develop a portfolio of partners and clients (clinics, medical practices, specialized centers, healthcare professionals). Present, advise, and support clients in selecting equipment tailored to their needs. Conduct prospecting and business development activities. Achieve defined sales targets. Follow up on sales opportunities and build customer loyalty. Organize medical visits and equipment demonstrations. Conduct market research and identify development opportunities. Provide regular reporting on field activities.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Medical Doctorate (required). Interest in business development and customer relations. Experience in medical sales, medical equipment sales, or business development is a plus. Excellent communication, negotiation, and presentation skills. Results-oriented and autonomous. Available for business trips. Own vehicle required.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Promote Cryo VIP's services and equipment to healthcare professionals. Develop a portfolio of partners and clients (clinics, medical practices, specialized centers, healthcare professionals). Present, advise, and support clients in selecting equipment tailored to their needs. Conduct prospecting and business development activities. Achieve defined sales targets. Follow up on sales opportunities and build customer loyalty. Organize medical visits and equipment demonstrations. Conduct market research and identify development opportunities. Provide regular reporting on field activities.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Medical Doctorate (required). Interest in business development and customer relations. Experience in medical sales, medical equipment sales, or business development is a plus. Excellent communication, negotiation, and presentation skills. Results-oriented and autonomous. Available for business trips. Own vehicle required.</font></font></p>
<p>Welcome and inform clients. Respond to commercial requests by phone, messages, and social networks. Prepare quotes and ensure order follow-up. Ensure customer follow-up and loyalty. Participate in commercial prospecting. Manage and animate the company's social networks. Create and publish content: posts, stories, and videos. Respond to customer comments and messages. Promote Printotime's products and services. Monitor trends and competitor actions.</p><p><strong>Desired Candidate Profile</strong></p><p>Training in commerce, communication, marketing, or a similar field. Previous experience in customer relations, sales, or digital communication is desired. Good command of social networks. Good oral and written communication skills. Commercial and interpersonal skills. Dynamism, creativity, and organization. Proficiency in office tools and content creation tools.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the administrative and commercial follow-up of contracts related to the project. Participate in the preparation of progress reports and the monitoring of quantities completed. Ensure the follow-up of variations, claims, and additional work. Coordinate with the various departments for the monitoring of costs and payments. Prepare periodic commercial reports and basic financial analyses. Engineering degree or equivalent commercial training. Negotiation and customer relationship skills. Quantity tracking tables, progress reports, variation and claim register, periodic commercial reports. If you match this profile, please send your CV by clicking on the "Apply" tab. Adrar, Adrar</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Engineering degree or equivalent business training. Skills in negotiation and customer relations.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul> <li><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Draftsman/Designer</font></font></font></font></li><li><font dir="auto" ><font dir="auto" ><br></font></font></li><li><font dir="auto" ><font dir="auto" >to develop study and execution plans for hydraulic and civil engineering works</font></font></li> <li><font dir="auto" ><font dir="auto" >Produce formwork plans, reinforcement plans, construction details and longitudinal and cross-sectional profiles</font></font></li> <li><font dir="auto" ><font dir="auto" >Prepare plans for drinking water supply networks, sanitation systems and related structures.</font></font></li> <li><font dir="auto" ><font dir="auto" >Update the plans based on observations from the design department and the construction site</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the classification and archiving of project graphic documents</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Senior technician/professional license or equivalent in the field of technical drawing, civil engineering, hydraulics, or public works</font></font></li> <li><font dir="auto" ><font dir="auto" >over 5 years of professional experience.</font></font></li></ul></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.<br>No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.<br>No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.<br>No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, the following are considered first-tier candidates: Internal candidates Candidates from the following IOM Member States that are not represented among staff members in the Professional and higher categories: Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Suriname, Timor-Leste, Tonga, Trinidad and Tobago, Tuvalu, Vanuatu Second tier candidates include: All external candidates, except candidates from non-represented member states of IOM.</p><p>Under the overall supervision of the Chief of Mission (CoM) and direct supervision of the Resources Management Officer (RMO) and, in close collaboration with the Regional Office, and in close coordination with the Department of Financial and Administrative Management (DFM) at Headquarters (HQ) and the Global Shared Services Centre (GSSC), the Finance Officer will be responsible and accountable for supporting and coordinating the budgetary and financial functions of the Algeria, Country Office (CO).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Required Qualifications and Experience</h2><p>Master's degree in Accounting, Business Administration, or a related field from an accredited academic institution with two years of relevant professional experience; University degree in the above fields with four years of relevant professional experience.</p><p>Professional certification as a Chartered Accountant (CA) or Certified Public Accountant (CPA), Chartered Institute of Management Accountants (CIMA), or Association of Chartered Certified Accountants (ACCA) will be an advantage.</p><p>Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><h2>Experience</h2><ul><li>Experience in accounting, financial management, and reporting;</li><li>Experience in preparing clear and concise financial and management reports;</li><li>Experience working in and with international institutions;</li><li>Experience with internal control assessment, internal or external audit;</li><li>Previous work experience in the Region is an advantage; and,</li><li>Previous working experience in emergency operations is an advantage.</li></ul><h2>Skills</h2><ul><li>Knowledge of International Public Sector Accounting Standards (IPSAS);</li><li>Knowledge of the IOM/UN accounting system, software, and procedures, Common System regulations, policies, and procedures is a distinct advantage;</li><li>Familiarity with financial oversight and public administration is an advantage; and,</li><li>Knowledge of MS Office products and good computer literacy skills are required.</li></ul><h2>Languages</h2><p>Fluency in English and French is required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, Russian and Spanish) is an advantage.</p><p>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p><h2>Required Competencies</h2><p>IOM's competency framework can be found at this link. Competencies will be assessed during the selection process.</p><h2>Values</h2><p>All IOM staff members must abide by and demonstrate these five values:</p><ul><li><strong>Inclusion and respect for diversity</strong>: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li><strong>Integrity and transparency</strong>: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li><strong>Professionalism</strong>: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li><strong>Courage</strong>: Demonstrates willingness to take a stand on issues of importance.</li><li><strong>Empathy</strong>: Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><h2>Core Competencies behavioural indicators Level 2</h2><ul><li><strong>Teamwork</strong>: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li><strong>Delivering results</strong>: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li><strong>Managing and sharing knowledge</strong>: Continuously seeks to learn, share knowledge and innovate.</li><li><strong>Accountability</strong>: Takes ownership for achieving the Organization's priorities and assumes responsibility for own actions and delegated work.</li><li><strong>Communication</strong>: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><h2>Managerial Competencies behavioural indicators Level 2</h2><ul><li><strong>Leadership</strong>: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization's vision. Assists others to realize and develop their leadership and professional potential.</li><li><strong>Empowering others</strong>: Creates an enabling environment where staff can contribute their best and develop their potential.</li><li><strong>Building Trust</strong>: Promotes shared values and creates an atmosphere of trust and honesty.</li><li><strong>Strategic thinking and vision</strong>: Works strategically to realize the Organization's goals and communicates a clear strategic direction.</li><li><strong>Humility</strong>: Leads with humility and shows openness to acknowledging own shortcomings.</li></ul><p></p></section>
<p>Procures the realization of purchasing programs. Ensures the monitoring of the maintenance and upkeep of buildings. Implements control measures to guarantee the proper execution of work for the maintenance and installation of social facilities, as well as the development and maintenance of premises. Oversees operations related to the management of water, electricity, telephone, and internet consumption. Handles work and operations for the management of common resources (maintenance, building hygiene, office furniture management, building infrastructure management, canteen management, and other fixed common facilities). Manages external relations (booking and purchasing airline tickets, hotel reservations, welcoming dignitaries, etc.). Purchases consumables (office and computer supplies).</p><p><strong>Desired Candidate Profile</strong></p><p>Basic training: Bachelor's / Master 2 in financial sciences/law or equivalent: Ms Office / SAGE software, etc. 4-5 years of experience in a similar position. Transport/canteen (provided).</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Supervise the entire technical aspect of our company. Lead development teams. Ensure the quality of technological products. Guarantee that our company remains at the forefront of innovation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 10 years of experience in technical lots for building and industry.</p><p>Experience in managing multidisciplinary teams.</p><p>Good knowledge of public and private markets.</p><p>Technical Skills:</p><ul><li>Mastery of CET lots: Heating, Ventilation, and Air Conditioning (HVAC)</li><li>Plumbing and sanitation</li><li>Fire protection (Sprinkler, RIA, fire detection)</li><li>Electricity CFO/CFA</li><li>BMS/GTC</li><li>Desirable knowledge in Architecture and Civil Engineering</li><li>Knowledge of national and international standards:</li><ul><li>NF, EN, ISO</li><li>APSAD</li><li>FM Global</li><li>NFPA</li><li>ATEX</li></ul></ul><p>Ability to analyze specifications and technical requirements.</p><p>Mastery of technical and management software:</p><ul><li>AutoCAD</li><li>Revit/BIM (desirable)</li><li>MS Project or Primavera</li><li>Microsoft Office Suite</li></ul><p></p></section>